酒店英文道歉信（5篇）

第一篇：酒店英文道歉信

酒店英文道歉信

现如今，我们常常要运用到道歉信，道歉信可以帮助我们表示遗憾和歉意，表明愿意补救的.愿望，提出建议或安排。相信许多人会觉得道歉信很难写吧，以下是小编精心整理的酒店英文道歉信，希望对大家有所帮助。

Dear :

We felt very sorry to say that we could not provide the timely and circumspect service for you as Household Electric Appliance Maintain Company.We sincerely hope you can understand us , because some of our maintaiers went to train , and some of them walked to the other place for services.Now , we really have no maintainer to be sent to your home.For this , we said we were sorry again.And kindly please you may rest assure that we will send our maintainers to go to your home for maintain services next Monday.Best regards!Wang Hao Manager

Sincerely yours,

Dear Ms.Iwasaki,Thank you for your positive comments regarding your experience while staying with the Westin Shanghai.At the outset, please accept our most sincere apologies for the inconvenience caused.Kindly rest assures that your concern has been well taken and communicated to all concerned for immediate improvement.Ms.Iwasaki, as we’ve conducted a thorough investigation about all pinpointed issues you bought out.Please allow us to explain the outcome for your reference.Upon your arrival, our agent failed to locate your reservation.We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure.The reservation for you and Ms.Hinako Muto were made early November, and never been d.We understand that you may requested the King Size room but actually we could not satisfy your request.Sincerely yours,

Dear customer,I am the GM of the hotel.I am sorry to hear you are not pleased with us.First let me thank you for your coming to our hotel.You are a friendly and polite customer.Second,I would like to make an apology to you for our bad service.A few days ago you went to our hotel.When you got there,our waiters didn't help you with the baggage quickly,which you had complained about for many times.As soon as I knew about that,I felt very angry.How can we do that for customers?Now I am glad to tell you that something has been done.The waiters who were on duty that day have been criticized.They have made a promise that would not happen from now on.So I hope you can forgive us and come to our hotel again.As we know,customer is the God.If you have any questions or suggestions,please call us anytime anywhere.Thank you again.Sincerely yours,

November 03, 1999

Mr.Shen Nan Ping

Flat 20F, Block 1

Robinson HeightsRobinson Road

Hong Kong

Dear Mr.Shen

We are sorry to learn of theunpleasant experience you had encountered during your last stay with us on Jun.13-15, 1999 as incorrect amount was charged onto your Visa Card account, it should be RMB 6787 instead of RMB 3887.42.We have made a full investigation into matter and regret to say that it was our staff's mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.Mr.Shen, attached is copy of your hotel bill and amended Visa Card voucher with correct amount Indicated for your reference and perusal.If you have any queries, please do not hesitate to contact Us.Once again, our most sincere apologies and we look forward to opportunity of redeeming ourselves to welcoming you back to China World Hotel in near future.Your sincerely

Alfred Zhuang

Front Office Manager

Dear Mr.Smith,I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday.I feel awful about it and want you to know what happened that day.I suddenly fell sick early that morning and my parents had to send me to the hospital.Please find enclosed a copy of the medical bill.I sincerely hope you can understand my situation and accept my apology.I would appreciate your allowing me to take a make-up examination.I will come to your office during your office hour on Monday to discuss this possibility with you.Once again, I apologize for any inconvenience caused.Sincerely yours,Wang Hua

第二篇：酒店英文道歉信

酒店英文道歉信

酒店英文道歉信1

Dear Ms. Iwasaki,

Thank you for your positive comments regarding your experience while staying with the Westin Shanghai.

At the outset, please accept our most sincere apologies for the inconvenience caused. Kindly rest assures that your concern has been well taken and communicated to all concerned for immediate improvement. Ms. Iwasaki, as weve conducted a thorough investigation about all pinpointed issues you bought out. Please allow us to explain the outcome for your reference.

Upon your arrival, our agent failed to locate your reservation. We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. The reservation for you and Ms. Hinako Muto were made early November, and never been d. We understand that you may requested the King Size room but actually we could not satisfy your request.

酒店英文道歉信2

亲爱的客人：

您好!首先请允许我对您遇到的预定没有房间的问题给您带来的.不便致以真诚的道歉。由于近来客人较多，客房紧张，导致有些客人无法入住，我们深感抱歉。

我们可以介绍您去与我们同等档次的酒店，还有不知您方不方便把您的姓名和联系方式留下，如果有了房间我们会在第一时间通知您并免费接您回来，为了表示我们的歉意，我们决定在您入住时给你一定折扣折并免费提供早餐。

祝您过得愉快!

XXX酒店

20xx年x月x日

第三篇：酒店英文道歉信

篇一：英文道歉信 ms.mitsuko iwasaki 3-16-6-804, higashisuna koto-ku tokyo, 136-0074 dear ms.iwasaki, upon your arrival, our agent failed to locate your reservation.we sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure.the reservation for you and ms.hinako muto were made early november, and never been deleted.we understand that you may requested the king size room but actually we could not satisfy your may the year of the rabbit bring you joy and prosperity.yours sincerely, alfred zhuang front office manager november 03, 1999 mr.shen nan ping flat 20f, block 1 robinson heights 8 robinson road hong kong dear mr.shen we are sorry to learn of the unpleasant experience you had encountered during your last stay with us on jun.13-15, 1999 as incorrect amount was charged onto your visa card account, it should be rmb 6787 instead of rmb 3887.42.we have made a full investigation into matter and regret to say that it was our staffs mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.mr.shen, attached is copy of your hotel bill and amended visa card voucher with correct amount indicated for your reference and perusal.if you have any queries, please do not hesitate to contact us.your sincerely alfred zhuang front office manager dear mr.shu i would like to thank you for choosing the china world hotel for your recently stay.on behalf of management and staff, please accept my sincere apologies for the failed to extend your golden circle benefits of the king size bed, golden circle appropriate floor and newspaper.during your stay with us on 01-08th nov.my apologize once again and thank you for taking time to bring this matter to our attention.should you have any inquiries, please feel free to contact me.kind and best regards.alfred zhuang front office manager.dear mr.li it has been brought to my attention that upon checking in at china world hotel on jun 2, 1999 your experience was one of difficulty.i would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation.there is simply no excuse in her behavior as i assure you that the necessary action gas been taken to rectify the lack of service you should have receive.unfortunately there was an error in your reservation regarding your arrival date.i am unable to identify where the oversight originated through my investigation however i regret that you were inconvenienced.sincerely, alfred zhuang front office manager dear sir or madam: with renewed apologies.yours sincerely alfred zhuang front office manager mr.ulrich niemann.director people-people exchange co.dear sir or madam:friday 22nd september many thanks for your fax dated 7th september address to general manager concerning the problems you experienced during your last visit from 29th-30th august.mr.ford, our general manager is away on leave at present and therefore i have taken the liberty of replying to you on his behalf.mr.niemann, please accept our sincere apologies for the problems you have experienced-our policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those golden circle members who are eligible for upgrades may book through any channel, subject of course to room availability.i have subsequently taken appropriate steps to ensure that none of our other eligible golden circle guests are similarly inconvenienced in future.it is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore i thank you for taking the time to put pen top paper.regards alfred zhuang front office manager篇二：英文致歉信_范文 道歉信 letter of apology 我们在工作或生活中，有时难免会犯一些错误，写封致歉信就显得很有必要。道歉信通常包括以下内容：表示歉意；道歉的原由；出现差错的原因；提出弥补措施；请求原谅。写道歉信的语言要诚挚，解释的理由要真实，不要显出丝毫的虚情假意。好的道歉信不仅会取得对方的谅解，还会增进彼此的感情。写作三步走：

表示歉意->说明具体原因、提出补救办法->再次致歉、希望得到理解 tips: 在写作过程中，尽可能提供比较合理的理由。如果违反生活常识将导致扣分。在解释完原因后，尽量提供一个合适的补救办法，使行文更加完满。订阅收藏《考研英语写作范文100篇》系列文章

（1）directions: you should write about 100 words on answer sheet 2.do not sign your own name at the end of the letter.use li ming instead.do not write the address.范文： dear anne, please allow me to say sorry again.regards, li ming 译文： 亲爱的安：

感谢你邀请我于明日晚上与你和你的家人共进午餐。可是，我非常遗憾地告诉你我无法赴约，因为我将忙于准备后天的一门重要考试。错过了这么一个欢乐的聚会我深感遗憾，我希望你们能度过一个愉快的时光。对了，在我考试后我们可以见一面么？如果可以的话请随时给我打电话，我非常期待能和你愉快地聊天。请允许我再一次致歉。您真诚的，李明

闪光词汇及词组： occupy: v.占用，占

get-together: n.聚会，联欢会 hesitate: v.犹豫，踌躇

drop sb.a line: 给某人打一个电话 preferable: adj.更好的，更可取的 long for sth: 渴望

万能句型： thank you for your invitation to dinner at your home tomorrow evening.unfortunately, it is much to my regret that i cannot...i feel terribly sorry for missing the chance of...is it possible for you and me to have a private meeting afterwards? if so, please dont hesitate to drop me a call about your preferable date.please allow me to say sorry again.（2）directions: you failed to finish an important task assigned by your professor because of a severe illness.write a letter to your professor tp express your apology, explain your reason, and suggest a solution to make up the loss.you should write about 100 words on answer sheet 2.do not sign your own name at the end of the letter.use li ming instead.do not write the address.范文：

dear prof.patent, i would be very much obliged if you could grant me another week for the task, as my health is turning better.hope you can understand my situation and accept my apology.yours faithfully,li ming 译文：

尊敬的patent教授：

我非常遗憾地告知您我没有完成您上周布置的读书报告，因为几天前我突然生病了。过去的几天中我一直持续高烧，住在医院，因此无法进行任何学术活动。随信是医生的诊断书。如果您能再给一周时间来完成它我将感激不尽，因为现在我的身体正在好转。希望您能理解我的处境并接受我的道歉。您真诚的，李明

闪光词汇及词组： assign: v.分配，指派

fall upon sb: 降临到某人身上 continuous: adj.持续的

prevent sb from sth/doing sth: 使某人不能做某事 hereby: adv.因此，据此 submit: v.提交，递交 obliged: adj.感激的 grant: v.同意，准予

万能句型：

i would be very much obliged if you could grant me another week for the task.hope you can understand my situation and accept my apology.apologize letter __ business english_ by lqy dear sir or madam, i’m writing this letter to apologize to you.i’m so sorry that we made a mistake about the shipment of vacuum cleaners.those vacuum cleaners we sent to you were meant to be sent to european countries, but as the old worker was retired, the new one wasn’t so experienced.besides, the model number and the price of goods in march and july are so similar that the worker mistaken them.i do apologize for any inconvenience this may cause you and i will try my best to avoid the same accident happening again.道歉信是人们经常使用的一种书信文体，用以表达自己的歉意，查字典范文大全特意为大家整理了关于道歉信范文的相关材料，希望对您的工作和生活有帮助。letter of apology ⅰ.sample study sample i dear susan, please let me know if you will be available on saturday morning.best wishes chen cheng sample ii dear mary, i’m very sorry for not having replied to your july 6th letter sooner.when your letter arrived, i was in beijing.as my secretary couldn’t forward it to me, it has been lying on my desk until i got back.look forward to catching up and once again apologize for the delay.sincerely, tom 英语道歉信范文及常用句式

道歉信是指因过失或疏忽做错了事，给别人带来了麻烦或损失，发觉后要立即写信给对方赔礼道歉时写的信件。道歉是一种礼貌，道歉信要写得坦率，诚恳。

道歉信通常包括三部分内容：

1、表示歉意，道歉的原由；

2、出现差错的原因，提出弥补措施；

3、请求原谅。语言要诚挚，解释的理由要真实。好的道歉信不仅会取得对方的谅解，还会增进彼此的感情。写作三步曲：

表示歉意→说明具体原因、提出补救办法→再次致歉，希望得到理解。注意：

理由要尽量合理，违反生活常识将导致扣分；尽量提供一个合适的补救办法，使行文更加顺畅。范文解析：

directions: you were unable to attend mr.smiths examination on international business english writing because you got sick that morning.write a letter to express the reasons for not being able to attend it and apologize.write the letter with no less than 100 words.do not sign your own name at end of the letter.use wang hua instead.do not write the address.dear mr.smith, i am indeed very sorry that i missed the examination on international business english writing you gave last friday.i feel awful about it and want you to know what happened that day.i suddenly fell sick early that morning and my parents had to send me to the hospital.please find enclosed a copy of the medical bill.sincerely yours, wang hua ◆常用句式：

1、i am writing to apologize for … /i am writing to say sorry for 我写这封信是因……向你致歉。

2、i would like to give you my apology for… 对于……我向你道歉。

3、please accept my sincere apology for… 关于……请接受我真诚的道歉。

4、i am indeed very sorry for what i said/did, but believe i had no intention to…

对于我说的话/做的事，我确实感到很抱歉。但请相信，我并非故意要……

5、please forgive me for a stupid choice of words.请原谅我说话欠妥。

6、i feel awfully sorry about it and want you to know what happened.为此我感到非常内疚，所以想告诉你实情。

7、please accept my apologies for my oversight.请原谅我的疏忽。

8、please allow me to say sorry again.请允许我再次表示歉意。

9、i sincerely hope you can understand my situation/think in my position and accept my apologies.篇三：道歉信英文模板及翻译 dear_____, i am writing this letter to express my apology that ______________.i feel terribly sorry about this.once again, i am very sorry for any inconvenience caused.i will be really appreciated if you can accept my apologies and understand my situation.yours sincerely _________ 亲爱的_____，（对方姓名）

我写这封信以表达我的道歉 ______________（道歉原因）。

对此我深感抱歉。

我再次对给您造成的任何不便深感歉意，希望您能理解我的处境并接受我的道歉。谨启

_________（自己姓名）

第四篇：酒店餐厅道歉信英文

ms.mitsuko iwasaki 3-16-6-804, higashisuna koto-ku tokyo, 136-0074 dear ms.iwasaki, upon your arrival, our agent failed to locate your reservation.we sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure.the reservation for you and ms.hinako muto were made early november, and never been deleted.we understand that you may requested the king size room but actually we could not satisfy your may the year of the rabbit bring you joy and prosperity.yours sincerely, alfred zhuang front office manager november 03, 1999 mr.shen nan ping flat 20f, block 1 robinson heights 8 robinson road hong kong dear mr.shen we are sorry to learn of the unpleasant experience you had encountered during your last stay with us on jun.13-15, 1999 as incorrect amount was charged onto your visa card account, it should be rmb 6787 instead of rmb 3887.42.we have made a full investigation into matter and regret to say that it was our staffs mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.mr.shen, attached is copy of your hotel bill and amended visa card voucher with correct amount indicated for your reference and perusal.if you have any queries, please do not hesitate to contact us.your sincerely alfred zhuang front office manager dear mr.shu i would like to thank you for choosing the china world hotel for your recently stay.on behalf of management and staff, please accept my sincere apologies for the failed to extend your golden circle benefits of the king size bed, golden circle appropriate floor and newspaper.during your stay with us on 01-08th nov.my apologize once again and thank you for taking time to bring this matter to our attention.should you have any inquiries, please feel free to contact me.kind and best regards.alfred zhuang front office manager.dear mr.li it has been brought to my attention that upon checking in at china world hotel on jun 2, 1999 your experience was one of difficulty.i would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation.there is simply no excuse in her behavior as i assure you that the necessary action gas been taken to rectify the lack of service you should have receive.unfortunately there was an error in your reservation regarding your arrival date.i am unable to identify where the oversight originated through my investigation however i regret that you were inconvenienced.sincerely, alfred zhuang front office manager dear sir or madam: with renewed apologies.yours sincerely alfred zhuang front office manager mr.ulrich niemann.director people-people exchange co.dear sir or madam:friday 22nd september many thanks for your fax dated 7th september address to general manager concerning the problems you experienced during your last visit from 29th-30th august.mr.ford, our general manager is away on leave at present and therefore i have taken the liberty of replying to you on his behalf.mr.niemann, please accept our sincere apologies for the problems you have experienced-our policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those golden circle members who are eligible for upgrades may book through any channel, subject of course to room availability.i have subsequently taken appropriate steps to ensure that none of our other eligible golden circle guests are similarly inconvenienced in future.basic courtesy and i assure you that we will be intensifying our training efforts in both those areas in an effort to improve our standards.it is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore i thank you for taking the time to put pen top paper.regards alfred zhuang front office manager篇二：酒店英语常用口语：禁止规定和道歉用语 酒店英语：禁止规定和征询意见

每个酒店里都有一些禁止规定。这些规定一般是为了给顾客们提供更好的服务。酒店也会征询客人的意见以便提供更好的服务。下面是一些禁止和征询意见的常用表达。1.please dont smoke here.请不要在这边抽烟。

2.im afraid its against the hotels regulations.这是违反饭店规章制度的。

3.what do you think of our service? 您对我们的服务有什么意见？

谢谢您给我们的意见（赞扬、建议）。5.in our hotel we dont accept tips.我们饭店是不收小费的。

its our pleasure to serve our guests well.我们为能为客人服务好而感到高兴。thank you all the same.然而，还是要谢谢您。

6.im afraid youll have to pay for the damage.您必须赔偿。

7.thank you for telling us about it.谢谢您告诉我们。

8.ill look into the matter right away.我马上去处理这件事情。

9.i assure you it wont happen again.我保证此类事情不会再发生。

酒店英语：致谢、道歉用语

当客人提意见的时候，礼貌的做法是要先表示道歉、并感谢对方提出的意见。这次我们就来看看致谢、道歉的常用语。

1.thank you for your advice(information, help).感谢您的忠告（信息、帮助）。2.its very kind of you.您真客气。

不用谢。

4.not at all.不用谢。

5.dont mention it.不用谢。

6.its my pleasure./ with pleasure./ my pleasure.非常高兴为您服务。

7.i am at your service.乐意为您效劳。

8.thank you for staying in our hotel.感谢您在我们酒店下榻。9.im sorry.很抱歉。

10.excuse me.对不起。

11.im sorry.its my fault.很抱歉。那是我的过错。

12.sorry to have kept you waiting.对不起，让您久等了。

13.sorry to interrupt you.对不起，打扰您了。

14.im sorry about this.对此表示抱歉。篇三：中英文对译酒店餐饮欢迎信

欢迎信

亲爱的

欢迎您加入xxxxx大酒店餐饮部，我们为拥有您这样的伙伴而自豪。我们希望，您能对自己的选择感到同样自豪。

在您试用期内，我们将提供《企业文化》，《员工手册》，《部门操作流程》等培训，试用期满时我们将对相关内容进行考核，考核成绩将作为您个人转正和考核成绩的组成部分。

我们希望您能尽快地融入xxxxxx大酒店餐饮部，成为餐饮部密不可分的一份子，同时也衷心祝愿您在我们xxxxxx大酒店能够度过人生每一段美好的时光，成为您职业生涯发展中最重要的一环，在工作中尽情发挥智慧和才智，分享团队的关荣与温暖，成就您个人的理想和抱负，我们认为您的愉快与工作成功同等重要。

我们同样希望，在您完成本职工作的同时，能与我们一起不断发展、成长，实现自己的人身价值。

第五篇：英文道歉信

道歉信

Dear Tom,I am afraid that I cannot pick you up at the airport tonight, and I’m really sorry for not doing as what I promised.I know there is no excuse for my fault, but I hope that after I tell you the reason, you can forgive me once.The new boss of my company urgently called all of the staffs together to have a meeting tonight, no one can ask for leaving.So I cannot get out of our company at the time when you arrive in our city.To make you smoothly get back to your hotel, I rent a taxi to pick you up, so please just wait for the call from the taxi driver, and we will meet each other tomorrow morning.Sincerely yours,Mary