酒店商务英语

第一篇：酒店商务英语

第一部分 前厅

Part one FRONT OFFICE

Unit one Making a Reservation/Advance Reservation

预订

Key Sentences例句

1.Good morning/evening.Reservation.May I help you?

早上好/晚上好，这里是美视五月花酒店客房预订部，请问需要什么帮忙吗？

2.What can I do for you?

我能为您帮什么忙吗？

3.Hold on line, please.Could you please hold on?

请稍等（电话中）请稍等，好吗？

4.Could you wait a minute, please?

请稍等，好吗？

5.Are you with a company?

您是公司预订吗？

6.May I know you departure date?

请问您的离店日期是哪天？

7.How long will you stay with us?

请问您住几天？

8.How many people are there in your party?

您们一共几个人？

9.That will be four nights.四个晚上。

10.May I know the arrival date, please?

请问哪天入住？

11.Is it just for tonight?

请问只住今天一晚吗？

12.When do you check in?

请问您什么时候入住？

13.Would you like a single room or a double room?

请问你想订单人间还是双人间？

14.What kind of room would you like/prefer?

请问您喜欢什么样的房间？

15.Would you please tell me your full name, please?

请问您的全名是？

16.And your address, please?

请问您的地址？

17.May I know you telephone number, Mr Smith?

史密斯先生，请问您的电话号码是？

May I know your company name and how would you like to settle your payment?请问您的公司全称及付款方式？

How would you like to guarantee your reservation?请问您的担保方式是？

May I take your credit card number or Guarantee letter for the guarantee?请提供您的信用卡号码或担保信给我做为担保。

18.We have a single available for those dates.我们还有一些单人间可以接受预订在那个时间段。

19.It’s all right for the next week.下个星期没有问题。

20.We do have a vacancy for those dates.那段时间我们可以接受预订

21.Yes, you can have a room on Saturday.是的，星期六您可以订到房间。

22.I’m afraid we won’t be able to guarantee you a room after the 16th.We usually have high occupancies in the peak seasons.恐怕十六号后我们不能保证有房间提供给您，那段时间是我们的入住高峰期。

23.I’m sorry, but we’re fully booked for single rooms.Would you like to have a double one?

很抱歉我们的单人间已经订满了，给您订双人间怎么样？

24.I’m sorry, but the hotel is full on that date.很抱歉，那天我们酒店的客房已经住满了。

25.I’m sorry, we don’t have any room available for that week.很抱歉，我们那周的预订已经全满了。

26.Service isn’t included in the room rate.服务费不包含在房费里

27.Above rate is subject 15% service expense.以上报价需另付15%服务费

28.We offer 10% discount for group reservation, sir.先生，团队预订可以打九折。

29.Mr.smith,let me repeat your reservation to ensure it is correct.you will arrive before……。

史密斯先生，我跟你确认一下你的预订内容：你的抵达日期是。。。

第二章 前台接待

1.Have you a reservation？

您预定过了吗？

2.The bellman will show you the way to the banquet hall.行李员将领您去宴会厅

4.Would you please complete this registration form?

请填写这张登记表

5.Could you sign your name.please?

请签上您的姓名

6.May I see your passport please?

请出示您的护照

7.May I know your name and room mumber？

请告诉我您的名字与房间号码。

8.May I have your passport or ID Card please？

请出示您的护照或身份证。

9.How would you like to make payment,By credit Card or By Cash?

请问您想用现金付款还是用信用卡付款？

10.Can I have your credit card imprint?

请出示您的信用卡，我们需要用它来压卡。（？）

11.Would you please pay 1000as deposit? We will return the balance to you when you check out.请您付1000元押金，我们将在您退房时将余额退还您

12.Here is your room key。

这是您的房间钥匙

13.Your room number is 246 on the second floor.您的房间在二楼的246房。

14.Here is your key card

这是您的房卡

15.I’ll get the bellman to take your luggage up.我会叫行李生帮您把行李送到房间

16.The bellman here will take your luggage and show you the way.这里的行李生会为您提行李，并为您带路

17.We’ll extend the reservation for you.我们可以为您延长预订

18.Are you checking out today?

您今天可以结帐吗？

19.Would you like to check out now?

您今天要退房吗？

20.Please pay at the cashier’s desk over there

请到那边帐台付款

21.If there’s anything you need, just ring reception.如果您需要什么，就打电话给服务台。

22.Because of the bad weather, the swimming pool won’t be open today.因为天气不好，今天游泳池不开放。

23.The phone number of our hotel is 68718888.我们酒店的电话号码是68718888.24.Please dial 9 before you dial the number.拔号码前请先拔9.第四章 行李员

Are these your baggage？

这些是您的行李吗？

May I take them for you？

我来帮您拿好吗？

Please show me your room key。

请让我看看你的房间钥匙

This way please

请走这边

Your entire luggage is here,seven pieces in all.您的行李都在这里,共七件.May I show you the room facilities？

我给您介绍一下房间的设施好吗？

Here is a brochure explaining hotel services.这里有个小册子介绍饭店各项服务

If you want to have your room cleaned extra quickly,please hang the Cleaning Sign on the door.如果您希望您的房间早些整理好，请将这“请打扫”的牌子挂在门上

There is a recreation center on the ground floor.一楼有一个娱乐中心

Shall I turn the cooling up?

我把冷气开大些，好吗？

Shall I turn the heating down?

我把暖气开小些，好吗？

Your bags will be kept at the bell captain’s desk.你的包将存放在行李处。

Could you come down to the bell captain’s Desk with your claim tag to pick up your bags?

请您拿着行李牌，来行李部取您的包。

We have a sauna bath with a massage service there.,too.在那里还有桑拿浴室并提供按摩服务。

If you want a taxi,you can ask the reception to get one for you.如果您要出租车，您可以请服务台为您叫一辆。

第二篇：商务口语：酒店商务英语100句

Greetings（打招呼）

1、Good morning ,sir（madam）早上好,先生（小姐）

2、Good afternoon ,ladies and gentlemen下午好,女士们,先生们.3、Good evening ,miss Price晚上好,普莱丝小姐.4、How are you today ,Mr Brown ?你今天好吗?布朗先生.5、I'm quite well ,thank you.我很好,谢谢你.6、Hs good to see you again ,sir（madam）再次见到你真高兴,先生（小姐）

7、Nice to meet you ,sir.见到你真高兴,先生.Titles（称呼）

8、Are you Mrs.Best?

你是贝丝特夫人吗?

9、You must be professor Ford.你一定是福特教授.10、May I know your name,sir（madam）?

我可以知道你的名字吗?先生（小姐）.11、Here's a letter for you ,Dr white.怀特医生,这儿有你的一封信.12、you're wanted on the phone,Captain Smith.史密斯船长,有你的电话.13、Welcome to our hotel, miss Henry.欢迎来到我们酒店,享利小姐.14、May I be of service to you,Mr Baker ?

我能为你服务吗?贝克先生?

15、Can I help you, Ms Blake?

我能帮你吗?布雷克小姐?

16、Would you take the seat ,young lady ?

请坐,小姐,Offering Help（主动提出帮助）

17、May I help you ?

18、Can I help you?我能帮你吗?

19、What can I do for you ?我能为你作什么?

20、May I take your bag for you?我可以为你拿你的手提包吗？

21、May I help you with your suitcase?我能帮你拿你的箱子吗？

22、Would you like me to call a taxi for you ?你需要我为你叫一辆出租车吗？

23、Thank you very much.非常感谢

24、Thanks for the trouble.麻烦你了

25、It'svery kind of you?你真是太好了

26、No,thanks.不用了，谢谢！

Answers to Thanks（对感谢语的应答）

27、You're welcome.欢迎你

28、Not at all.不用谢

29、That's all right.没关系

30、Don't mention it.别提了

31、It's my pleasure.这是我的荣幸

Expressing welcome（表示欢迎）

32、Welcome ,sir（madam）.欢迎光临，先生（小姐）

33、Welcome to our hotel ,sir（madam）.欢迎光临我们酒店，先生（小姐）

34、Welcome to our western restaurant.欢迎来我们西餐厅

35、We're glad to have you here.我们很高兴你来到之儿

36、I'm always at your service ,sir（madam）.随时为你效劳,先生（小姐）.Apologies（表示道歉）

37、I'm sorry,sir（madam）.对不起,先生（小姐）.38、I'm very sorry.非常抱歉.39、I'm sorry to trouble you.对不起打扰你了.40、I'm sorry to have taken so much of your time.对不起占用你太多时间了.41、I'm sorry to have kept you waiting.对不起让你久等.42、Excuse me for interrupeing you.原谅我打挠你了.43、I hope you'll forgive me.我希望你能原谅我.Answers to Apology（对道歉语的应答）

44、It doesn't mater.没关系.45、It's nothing.没什么.46、Never mind.别放在心上.47、That's nothing.没什么.48、Don't bother about that.别再想它.49、Don't worry about it.别担心.50、Don't apologize, It was my fault.别道歉,这是我的错.Good wishes（良好祝愿）

51、Have a good time!祝你们玩得愉快!

52、Have a nice evening!祝你晚上愉快.53、Happy Birthday!生日快乐.54、Merry Christmas!圣诞快乐.55、May you succeed 祝你成功

Parting（分手再见）

56、Good－bye and good luck.再见,祝你好运.57、Hope you'll have a nice trip.希望你旅途愉快.58、Wish you a pleasant journey.祝你旅途愉快.59、Happy landing.祝你安全抵达.60、Bon voyage.一帆风顺.61、Hope to see you again.希望再次见到你.62、Good night.晚安.63、See you Tomorrow.明天见.Self－Introduction（自我介绍）

64、I'm henry ,I'm from Golden Lake Hotel, I'm here to meet you.我叫享利,来自金湖酒店,我是来接您的.65、My name is Irene ,I'm the housekeeping Department waiter.我的名字是艾琳,我是管家部服务员.66、I'm the receptionist here ,welcome to our hotel.我是这儿的接待员,欢迎来到我们酒店.67、Reservations ,May I help you ?预订部,我能帮你吗?

68、Room service ,May I come in ?送餐服务,我可以进来吗?

69、This is Henry Adams speaking.我是享利.亚当斯.Affirmative Responses（肯定回答）

70、Surely.当然可以.71、Certainly ,sir（madam）.当然可以,先生（小姐）.72、Yes,sir,（madam）.是的,先生（小姐）.73、That's true ,sir（madam）.是这样的,先生（小姐）.74、Very well.非常好.Negative Responses（否定回答）

75、No ,sir（madam）.不,先生（小姐）.76、I don't think so.我不这样认为.77、Of course not.当然不.78、I'm afraid that's not a good idea.恐怕,那个主意不好.Useful Questions 常用问句

79、What do you prefer ,tea or coffee?你喜欢什么?茶还是咖啡.80、Would your please sign here ?请在这儿签名好吗?

81、A table for two?两人的一张台吗?

82、How long do you plan to stay ?你计划住多久.83、Could you please spell your name ?请拼一下你的名字吗?

84、What kind of room would you like ?你要哪类房间?

85、May I see your passport ?我可以看你的护照吗?

86、May I have your tetephone number ?我可以知道你的电话号码吗?

87、What's the trouble, sir?你怎么啦?先生.88、Shall I call a doctor for you ?我为你叫一个医生吗?

89、Dir you eyoy the play?你喜欢这个节目吗?

90、Do you like this song?你喜欢这首歌吗?

Useful Expressions 惯用表达语

91、Enjoy you breakfast ,sir ?请享用你的早餐,先生.92、Here is the menu.给你菜谱.93、The service guide is on the desk.服务指南在桌面上.94、The swimmcing pool is over there.游泳池在那边.95、Go ahead ,please.请接着讲.96、The line is busy.线路正忙.97、You look grest.你看上去真棒.98、Please consult the song list.请翻阅点歌单.99、It's a very touching story.这是一个非常感人的故事.100、Without music,the world would be dull.如果没有音乐,这世界将会变得很沉闷.

第三篇：商务英语外贸价格和酒店用词

商务英语BEC 商务英语外贸价格套话 Business is closed at this price.交易就按此价敲定。

Your price inacceptable(unacceptable).你方价格可以（不可以）接受。Your price is feasible(infeasible).你方价格是可行（不可行）的。Your price is workable.你们出价可行。

Your price is realistic(unrealistic).你方价格合乎实际（不现实）。Your price is reasonable(unreasonable).你方价格合理（不合理）。

Your price is practicable(impracticable).你方价格是行得通的（行不通）。Your price is attractive(not attractive).你方价格有吸引力（无吸引力）。Your price is inducing(not inducing).你方价格有吸引力（无吸引力）。Your price is convincing(not convincing).你方价格有吸引力（无吸引力）。Your price is competitive(not competitive).你方价格有竞争力（无竞争力）。The goods are(not)competitively priced.此货的定价有（无）竞争力。Price is turning high(low).价格上涨（下跌）。Your price is on the high side.你方价格偏高。Price is high(low).价格高（低）。Price has advanced.价格已上涨。Price is rising(falling).价格上升（下降）。The goods are priced too high.货物定价太高。Price is up(down).价格上涨（下跌）。Your price is rather stiff.你方价格相当高。Price is looking up.价格看涨。Price is leveling off.价格趋平。Price has skyrocketed.价格猛涨.Your price is prohibitive.你方价格高得令人望Price has shot up.价格飞涨。而却步。Price has risen perpendicularly.价格直线上升。The Japanese yen is strengthening.日圆坚挺。Price has risen in a spiral.价格螺旋上升。The U.S.Dollar is weakening.美圆疲软Price has hiked.价格急剧抬高。

Your price is much higher than the price from U.K.France and Germany.你方价格比英、法、德的都高。Since the prices of the raw materials have been raised, Im afraid that we have to adjust the prices of our products accordingly.由于原材料价格上涨，我们不得不对产品的价格做相应的调整。

Your price is $500/mt, twice of the other countries.你们每公吨500美圆的价格是其他国家的两倍。Is it possible for you to raise(lift)the price by 5%? 你们能否把价格提高5%？

Words and Phrases

ceiling price 最高价，顶价 maximum price 最高价 minimum price 最低价 average price平均价格 base price 底价

rockbottom price 最低价 bedrock price 最低价 price 价格，定价，开价 priced 已标价的，有定价的 pricing 定价，标价

priced catalogue 定价目录 price of commodities 物价 pricing cost 定价成本 price card 价格目录

pricing method 定价方法

price list 定价政策，价格目录，价格单

pricing policy 定价政策

price format 价格目录，价格表

price tag 价格标签，标价条

price current(p.c.)市价商务英语酒店套话 Greetings（打招呼）

商务英语BEC

36、I'm always at your service ,sir（madam）.随时为你效劳,先生（小姐）.Apologies（表示道歉）

37、I'm sorry,sir（madam）.对不起,先生（小姐）.38、I'm very sorry.非常抱歉.39、I'm sorry to trouble you.对不起打扰你了.40、I'm sorry to have taken so much of your time.对不起占用你太多时间了.Answers to Apology（对道歉语的应答）

44、It doesn't mater.没关系.45、It's nothing.没什么.46、Never mind.别放在心上.47、That's nothing.没什么.Good wishes（良好祝愿）

51、Have a good time!祝你们玩得愉快!

52、Have a nice evening!祝你晚上愉快.53、Happy Birthday!生日快乐.Parting（分手再见）

56、Good－bye and good luck.再见,祝你好运.57、Hope you'll have a nice trip.希望你旅途愉快.58、Wish you a pleasant journey.祝你旅途愉快.59、Happy landing.祝你安全抵达.Self－Introduction（自我介绍）

64、I'm henry ,I'm from Golden Lake Hotel, I'm here to meet you.我叫享利,来自金湖酒店,我是来接您的.65、My name is Irene ,I'm the housekeeping Department waiter.我的名字是艾琳,我是管家部服务员.66、I'm the receptionist here ,welcome to our hotel.我是这儿的接待员,欢迎来到我们酒店.67、Reservations ,May I help you ?预订部,我能帮你吗? 68、Room service ,May I come in ?送餐服务,我可以进来吗? 69、This is Henry Adams speaking.我是享利.亚当斯.Affirmative Responses（肯定回答）70、Surely.当然可以.71、Certainly ,sir（madam）.当然可以,先生（小姐）.72、Yes,sir,（madam）.是的,先生（小姐）.73、That's true ,sir（madam）.是这样的,先生（小姐）.41、I'm sorry to have kept you waiting.对不起让你久等.42、Excuse me for interrupeing you.原谅我打挠你了.43、I hope you'll forgive me.我希望你能原谅我.48、Don't bother about that.别再想它.49、Don't worry about it.别担心.50、Don't apologize, It was my fault.别道歉,这是我的错.54、Merry Christmas!圣诞快乐.55、May you succeed 祝你成功

60、Bon voyage.一帆风顺.61、Hope to see you again.希望再次见到你.62、Good night.晚安.63、See you Tomorrow.明天见.商务英语BEC 74、Very well.非常好.Negative Responses（否定回答）75、No ,sir（madam）.不,先生（小姐）.76、I don't think so.我不这样认为.77、Of course not.当然不.78、I'm afraid that's not a good idea.恐怕,那个主意不好.Useful Questions 常用问句

79、What do you prefer ,tea or coffee?你喜欢什么?茶还是咖啡.80 Would your please sign here ?请在这儿签名好吗? 81A table for two?两人的一张台吗? 82 How long do you plan to stay ?你计划住多久.83Could you please spell your name ?请拼一下你的名字吗? 84、What kind of room would you like ?你要哪类房间? Useful Expressions 惯用表达语

91Enjoy you breakfast ,sir ?请享用你的早餐,先生.92、Here is the menu.给你菜谱.93、The service guide is on the desk.服务指南在桌面上.94、The swimmcing pool is over there.游泳池在那边.95、Go ahead ,please.请接着讲.96、The line is busy.线路正忙.97、You look grest.你看上去真棒.98、Please consult the song list.请翻阅点歌单.99、It's a very touching story.这是一个非常感人的故事.100、Without music,the world would be dull.如果没有音乐,这世界将会变得很沉闷

85、May I see your passport ?我可以看你的护照吗?

86、May I have your tetephone number ?我可以知道你的电话号码吗?

87、What's the trouble, sir?你怎么啦?先生.88、Shall I call a doctor for you ?我为你叫一个医生吗?

89、Dir you eyoy the play?你喜欢这个节目吗?

90、Do you like this song?你喜欢这首歌吗?

第四篇：商务英语外贸价格和酒店用词

商务英语BEC

商务英语外贸价格套话

Business is closed at this price.交易就按此价敲定。

Your price inacceptable(unacceptable).你方价格可以（不可以）接受。

Your price is feasible(infeasible).你方价格是可行（不可行）的。

Your price is workable.你们出价可行。

Your price is realistic(unrealistic).你方价格合乎实际（不现实）。

Your price is reasonable(unreasonable).你方价格合理（不合理）。

Your price is practicable(impracticable).你方价格是行得通的（行不通）。

Your price is attractive(not attractive).你方价格有吸引力（无吸引力）。

Your price is inducing(not inducing).你方价格有吸引力（无吸引力）。

Your price is convincing(not convincing).你方价格有吸引力（无吸引力）。

Your price is competitive(not competitive).你方价格有竞争力（无竞争力）。

The goods are(not)competitively priced.此货的定价有（无）竞争力。

Price is turning high(low).价格上涨（下跌）。Your price is on the high side.你方价格偏高。Price is high(low).价格高（低）。Price has advanced.价格已上涨。

Price is rising(falling).价格上升（下降）。The goods are priced too high.货物定价太高。Price is up(down).价格上涨（下跌）。Your price is rather stiff.你方价格相当高。Price is looking up.价格看涨。Price is leveling off.价格趋平。

Price has skyrocketed.价格猛涨.Your price is prohibitive.你方价格高得令人望Price has shot up.价格飞涨。而却步。

Price has risen perpendicularly.价格直线上升。The Japanese yen is strengthening.日圆坚挺。Price has risen in a spiral.价格螺旋上升。The U.S.Dollar is weakening.美圆疲软Price has hiked.价格急剧抬高。

Your price is much higher than the price from U.K.France and Germany.你方价格比英、法、德的都高。Since the prices of the raw materials have been raised, Im afraid that we have to adjust the prices of our products accordingly.由于原材料价格上涨，我们不得不对产品的价格做相应的调整。

Your price is $500/mt, twice of the other countries.你们每公吨500美圆的价格是其他国家的两倍。Is it possible for you to raise(lift)the price by 5%? 你们能否把价格提高5%？

Words and Phrases

ceiling price 最高价，顶价

maximum price 最高价

minimum price 最低价

average price平均价格

base price 底价

rockbottom price 最低价

bedrock price 最低价

price 价格，定价，开价

priced 已标价的，有定价的pricing 定价，标价 priced catalogue 定价目录 price of commodities 物价 pricing cost 定价成本 price card 价格目录 pricing method 定价方法price list 定价政策，价格目录，价格单pricing policy 定价政策price format 价格目录，价格表price tag 价格标签，标价条price current(p.c.)市价

商务英语酒店套话

Greetings（打招呼）

1、Good morning ,sir（madam）早上好,先生（小

姐）

2、Good afternoon ,ladies and gentlemen下午好,女士们,先生们.3、Good evening ,miss Price晚上好,普莱丝小姐.4、How are you today ,Mr Brown ?你今天好吗?

布朗先生.Titles（称呼）

8、Are you Mrs.Best?

你是贝丝特夫人吗?

9、You must be professor Ford.你一定是福特教授.10、May I know your name,sir（madam）?

我可以知道你的名字吗?先生（小姐）.11、Here's a letter for you ,Dr white.怀特医生,这儿有你的一封信.12、you're wanted on the phone,Captain Smith.Offering Help（主动提出帮助）

17、May I help you ?

18、Can I help you?我能帮你吗?

19、What can I do for you ?我能为你作什么?

20、May I take your ba for you?我可以为你拿你的手提包吗？

21、May I help you with your suitcase?我能帮你

拿你的箱子吗？

22、Would you like me to call a taxi for you ?你

Answers to Thanks（对感谢语的应答）

27、You're welcome.欢迎你

28、Not at all.不用谢

29、That's all right.没关系

Expressing welcome（表示欢迎）

5、I'm quite well ,thank you.我很好,谢谢你.6、Hs good to see you again ,sir（madam）再次见到你真高兴,先生（小姐）

7、Nice to meet you ,sir.见到你真高兴,先生 史密斯船长,有你的电话.13、Welcome to our hotel, miss Henry.欢迎来到我们酒店,享利小姐.14、May I be of service to you,Mr Baker ?我能为你服务吗?贝克先生?

15、Can I help you, Ms Blake?我能帮你吗?布雷克小姐?

16、Would you take the seat ,young lady ?请坐,小姐, 需要我为你叫一辆出租车吗？

23、Thank you very much.非常感谢

24、Thanks for the trouble.麻烦你了

25、It'svry kind of you?你真是太好了

26、No,thanks.不用了，谢谢！30、Don't mention it.别提了

31、It's my pleasure.这是我的荣幸

32、Welcome ,sir（madam）.欢迎光临，先生（小姐）

33、Welcome to our hotel ,sir（madam）.欢迎光临我们酒店，先生（小姐）

34、Welcome to our western restaurant.欢迎来我们西餐厅

35、We're glad to have you here.我们很高兴你来到之儿

36、I'm always at your service ,sir（madam）.随时为你效劳,先生（小姐）.Apologies（表示道歉）

37、I'm sorry,sir（madam）.对不起,先生（小姐）.38、I'm very sorry.非常抱歉.39、I'm sorry to trouble you.对不起打扰你了.40、I'm sorry to have taken so much of your time.对不起占用你太多时间了.Answers to Apology（对道歉语的应答）

44、It doesn't mater.没关系.45、It's nothing.没什么.46、Never mind.别放在心上.47、That's nothing.没什么.Good wishes（良好祝愿）

51、Have a good time!祝你们玩得愉快!

52、Have a nice evening!祝你晚上愉快.53、Happy Birthday!生日快乐.Parting（分手再见）

56、Good－bye and good luck.再见,祝你好运.57、Hope you'll have a nice trip.希望你旅途愉快.58、Wish you a pleasant journey.祝你旅途愉快.59、Happy landing.祝你安全抵达.Self－Introduction（自我介绍）

64、I'm henry ,I'm from Golden Lake Hotel, I'm here to meet you.我叫享利,来自金湖酒店,我是来接您的.65、My name is Irene ,I'm the housekeeping Department waiter.我的名字是艾琳,我是管家部服务员.66、I'm the receptionist here ,welcome to our hotel.我是这儿的接待员,欢迎来到我们酒店.67、Reservations ,May I help you ?预订部,我能帮你吗?

68、Room service ,May I come in ?送餐服务,我可以进来吗?

69、This is Henry Adams speaking.我是享利.亚当斯.Affirmative Responses（肯定回答）

70、Surely.当然可以.71、Certainly ,sir（madam）.当然可以,先生（小姐）.72、Yes,sir,（madam）.是的,先生（小姐）.73、That's true ,sir（madam）.是这样的,先生（小姐）.41、I'm sorry to have kept you waiting.对不起让你久等.42、Excuse me for interrupeing you.原谅我打挠你了.43、I hope you'll forgive me.我希望你能原谅我.48、Don't bother about that.别再想它.49、Don't worry about it.别担心.50、Don't apologize, It was my fault.别道歉,这是我的错.54、Merry Christmas!圣诞快乐.55、May you succeed 祝你成功60、Bon voyage.一帆风顺.61、Hope to see you again.希望再次见到你.62、Good night.晚安.63、See you Tomorrow.明天见.74、Very well.非常好.Negative Responses（否定回答）

75、No ,sir（madam）.不,先生（小姐）.76、I don't think so.我不这样认为.77、Of course not.当然不.78、I'm afraid that's not a good idea.恐怕,那个主意不好.Useful Questions 常用问句

79、What do you prefer ,tea or coffee?你喜欢什么?茶还是咖啡.80 Would your please sign here ?请在这儿签名好吗?

81A table for two?两人的一张台吗?

How long do you plan to stay ?你计划住多久.83Could you please spell your name ?请拼一下你的名字吗?

84、What kind of room would you like ?你要哪类房间?

Useful Expressions 惯用表达语

91Enjoy you breakfast ,sir ?请享用你的早餐,先生.92、Here is the menu.给你菜谱.93、The service guide is on the desk.服务指南在桌面上.94、The swimmcing pool is over there.游泳池在那边.95、Go ahead ,please.请接着讲.96、The line is busy.线路正忙.97、You look grest.你看上去真棒.98、Please consult the song list.请翻阅点歌单.99、It's a very touching story.这是一个非常感人的故事.100、Without music,the world would be dull.如果没有音乐,这世界将会变得很沉闷

-85、May I see your passport ?我可以看你的护照吗?86、May I have your tetephone number ?我可以知道你的电话号码吗?87、What's the trouble, sir?你怎么啦?先生.88、Shall I call a doctor for you ?我为你叫一个医生吗?89、Dir you eyoy the play?你喜欢这个节目吗?90、Do you like this song?你喜欢这首歌吗?

第五篇：0pjx%bnj酒店商务英语

、.~ ① 我们‖打〈败〉了敌人。

②我们‖〔把敌人〕打〈败〉了。

第一部分 前厅

Part one FRONT OFFICE

Unit one Making a Reservation/Advance Reservation

第一章 预订

Key Sentences例句

1.Good morning/evening.Reservation.May I help you?

早上好/晚上好，这里是美视五月花酒店客房预订部，请问需要什么帮忙吗？

2.What can I do for you?

我能为您帮什么忙吗？

3.Hold on line, please.Could you please hold on?

请稍等（电话中）请稍等，好吗？

4.Could you wait a minute, please?

请稍等，好吗？

5.Are you with a company?

您是公司预订吗？

6.May I know you departure date?

请问您的离店日期是哪天？

7.How long will you stay with us?

请问您住几天？

8.How many people are there in your party?

您们一共几个人？

9.That will be four nights.四个晚上。

10.May I know the arrival date, please?

请问哪天入住？

11.Is it just for tonight?

请问只住今天一晚吗？

12.When do you check in?

请问您什么时候入住？

13.Would you like a single room or a double room?

请问你想订单人间还是双人间？

14.What kind of room would you like/prefer?

请问您喜欢什么样的房间？

15.Would you please tell me your full name, please?

请问您的全名是？

16.And your address, please?

请问您的地址？

17.May I know you telephone number, Mr Smith?

史密斯先生，请问您的电话号码是？

May I know your company name and how would you like to settle your payment?请问您的公司全称及付款方式？

How would you like to guarantee your reservation?请问您的担保方式是？

May I take your credit card number or Guarantee letter for the guarantee?请提供您的信用卡号码或担保信给我做为担保。

18.We have a single available for those dates.我们还有一些单人间可以接受预订在那个时间段。

19.It’s all right for the next week.下个星期没有问题。

20.We do have a vacancy for those dates.那段时间我们可以接受预订

21.Yes, you can have a room on Saturday.是的，星期六您可以订到房间。

22.I’m afraid we won’t be able to guarantee you a room after the 16th.We usually have high occupancies in the peak seasons.恐怕十六号后我们不能保证有房间提供给您，那段时间是我们的入住高峰期。

23.I’m sorry, but we’re fully booked for single rooms.Would you like to have a double one?

很抱歉我们的单人间已经订满了，给您订双人间怎么样？

24.I’m sorry, but the hotel is full on that date.很抱歉，那天我们酒店的客房已经住满了。

25.I’m sorry, we don’t have any room available for that week.很抱歉，我们那周的预订已经全满了。

26.Service isn’t included in the room rate.服务费不包含在房费里

作者：飘儿菲 回复日期：2005-8-15 15:27:00

27.Above rate is subject 15% service expense.以上报价需另付15%服务费

28.We offer 10% discount for group reservation, sir.先生，团队预订可以打九折。

29.Mr.smith,let me repeat your reservation to ensure it is correct.you will arrive before……。

史密斯先生，我跟你确认一下你的预订内容：你的抵达日期是。。。

第二章 前台接待

1.Have you a reservation？

您预定过了吗？

2.The bellman will show you the way to the banquet hall.行李员将领您去宴会厅

4.Would you please complete this registration form?

请填写这张登记表

5.Could you sign your name.please?

请签上您的姓名

6.May I see your passport please?

请出示您的护照

7.May I know your name and room mumber？

请告诉我您的名字与房间号码。

8.May I have your passport or ID Card please？

请出示您的护照或身份证。

9.How would you like to make payment,By credit Card or By Cash?

请问您想用现金付款还是用信用卡付款？

10.Can I have your credit card imprint?

请出示您的信用卡，我们需要用它来压卡。（？）

11.Would you please pay 1000as deposit? We will return the balance to you when you check out.请您付1000元押金，我们将在您退房时将余额退还您

12.Here is your room key。

这是您的房间钥匙

13.Your room number is 246 on the second floor.您的房间在二楼的246房。

14.Here is your key card

这是您的房卡

15.I’ll get the bellman to take your luggage up.我会叫行李生帮您把行李送到房间

16.The bellman here will take your luggage and show you the way.这里的行李生会为您提行李，并为您带路

17.We’ll extend the reservation for you.我们可以为您延长预订

18.Are you checking out today?

您今天可以结帐吗？

19.Would you like to check out now?

您今天要退房吗？

作者：飘儿菲 回复日期：2005-8-15 15:28:00

20.Please pay at the cashier’s desk over there

请到那边帐台付款

21.If there’s anything you need, just ring reception.如果您需要什么，就打电话给服务台。

22.Because of the bad weather, the swimming pool won’t be open today.因为天气不好，今天游泳池不开放。

23.The phone number of our hotel is 68718888.我们酒店的电话号码是68718888.24.Please dial 9 before you dial the number.拔号码前请先拔9.第三章 总机

1.ANSWERING INCOMING CALLS 回答打进来的电话

FROM IN HOUSE 住店客人打来

Good morning(afternoon, evening), operator, speaking, may I help you?

您好！这里是总机，能帮您忙吗？

FROM OUTSIDE 外线打来

Good morning(afternoon, evening), Mei shi golf club.May I help you?

您好！美视高尔夫。

2.BEFORE TRANSFERRING CALLS 转电话之前

Hold the line please, sir/madam, we’ll put you through to Dept./guest name.先生/小姐，请您稍等，我帮您接去（部门）/接洽（人名）。

3.WHEN THE PERSON IS SPEAKING ON THE LINE AND YOU CAN‘T PUT THE CALL THROUGH TO HIM 当电话占线无法转接时

I’m sorry, sir/madam, the line is busy, would you mind calling back later?

很抱歉，先生/小姐，电话占线，请您稍候再打。

4.WHEN GUEST SAYS THAT THE LINE TO SOMEWHERE IS ALWAYS BUSY

I’m sorry to hear that, sir/madam, may I ask him/her to call you back when the line is free?

很抱歉，先生/小姐，线路畅通后我即刻通知他/她回电给您。

I’m sorry to hear that, sir/madam, would you mind hinging up, and we will call you back when we get through to.对不起，先生/小姐，请您先挂下电话，接通 之后，我们立即转给您。

5.TELLING GUEST YOU WILL CALL HIM/HER BACK.告诉客人你会尽快回电给他

Would you please hang up, sir/madam, we’ll call you back shortly.先生/小姐，请您先挂下电话，我们会很快回电给您。

6.ASKING CALLER TO SPEAK MORE SLOWLY 请对方讲慢些

Could you speak more slowly, please?

对不起，请您讲慢一点儿，好吗？

7.ASKING CALLER TO REPEAT 请对方重复一遍

Could you repeat that, please?

对不起，请您再说一遍好吗？

8.ASKING CALLER TO SPEAK LOUDER

Could you speak a little louder, please?

对不起，请您说大声点儿，好吗？

9.ASKING FOR CALLER’S NAME/GUEST’S NAME

Your name please? / Who is speaking, please?

The guest’s name, please?

您贵姓？请问客人姓名？

10.ASKING FOR THE NUMBER WHICH IS BEING DIALLED

What number are you calling, please?

请问，您拔的号码是什么？

11.ASKING FOR THE PLACE WHICH THE CALLER IS CALLING FROM

Where are you calling from, please?

请问您从哪儿打来？

12.ASKING TO TRY ANOTHER TIME

Could you try again for me, please?

请您帮我试一次，好吗？

13.ASKING FOR CHECKING SOMETHING

Could you check it for me, please?

请您帮我查一下，好吗？

14.ASKING FOR WAKE-UP TIME

Could you give me a wake up please?

能给我一个叫醒服务吗？

Sure, at what time, please?

好的，请问几点钟叫早？

15.ASSURING GUEST OF THE WAKE-UP CALL

We’ll call you tomorrow morning at

And good night, Mr/Ms

我们会在明晨 点叫醒您；晚安，先生/小姐

16.ANNOUNCING A WAKE-UP CALL

Good morning, Mr/Ms , this is your wake up call, have a nice day.早上好！先生/小姐，叫醒服务，祝您一天愉快。

作者：飘儿菲 回复日期：2005-8-15 15:29:00

17.ASKING FOR THE TYPE OF A CALL

May I know if it’s a paid call or a collect call?

May I know if it’s a person to person or a station call?

请问是自付电话还是受付电话？请问是叫人还是叫号？

18.TELLING GUEST COLLECT CALL CAN NOT BE STATION CALL

I’m afraid that collect call can not be station call, would you like to make it a paid call?

很抱歉，叫号电话不能受付，自付好吗？

19.ASKING A GUEST TO DIAL DIRECTLY FROM ROOM

You may call directly from your room, sir/madam.先生/小姐，您可以从房间直接拨电话出去。

20.ASKING GUEST IF HE/SHE ACCEPTS A COLLECT CALL

Mr/Ms There is a collect call from Mr/Ms in ,will you accept the charges?

先生/小姐，这里有 先生/小姐从 打来的受付电话，请问您接吗？

21.TELLING GUEST HOW TO MAKE DIRECT CALL

Please dial 9 first, and then dial the country code, area code and then the telephone number.请先拨9，然后是国家代号，地区代号，最后是电话号码。

22.TELLING GUEST ABOUT TELEPHONE CALL CHARGES

Good morning/afternoon/evening, it’s operator speaking, have you finished the call to ? It lasted for minutes and costs , we’ll add it to your room bill.您好！我是酒店接线员，请问电话打完了吗？共 分钟，钱，我们将会把它加在您的房间帐单上。

23.GUEST ASKING FOR CALL PRICE

The price of a call to is per minute.打去，每分钟收费 钱。

Is there any special night rate.Yes, there is a special night rate.No, there is no a special night rate.请问晚间有特别收费吗？

24.GUEST ASKING OPERATOR TO PLACE A CALL

Could you please place the call for me?

请帮我挂个电话好吗？

Sure, sir/madam, the telephone number please.当然，先生/小姐，请问号码是多少？

25.WHEN RETURN TO CALLER

I’m sorry to keep you waiting, sir/madam.对不起，先生/小姐，让您久等了。

26.CALLER ASKING TO PAGE SOMEBODY

Would you please page for me?

请帮我传呼，好吗？

27.TELLING CALLER THE PERSON YOU PAGED DIDN’T ANSWER

I’m afraid she/he didn’t answer yet.对不起，他/她还没回电话。

28.TELLING CALLER YOU ARE GOING TO PAGE SOMEBODY

We’ll page hold the line please.我们马上传呼，请别挂线。

作者：飘儿菲 回复日期：2005-8-15 15:30:00

29.WHEN THE PAGED PARTY GETS TO YOU

You were paged by sir/madam, now I’ll connect you with him/her, hold the line please.-先生/小姐传呼您，我马上帮您接通，请稍等。

30.CALLER ASKING TO LEAVE MESSAGE

Certainly, your name(co.name, Tel no.)please.Certainly, your message please.当然，请问贵姓？当然请问留言是„„

31.ASSURING CALLER THAT YOU’LLGET THE MESSAGE TO THE GUEST

We’ll make sure that the message will be conveyed to the guest.我们一定会把留言转交给客人。

32.TELLING THE GUEST THERE IS A MESSAGE FOR HIM/HER

Mr/Ms here is a message for you, and the message is

先生/小姐，这儿有您的留言。

33.WHEN CALLER REPORTING EMERGENCE

May I know what the matter is so that I could inform the Duty Manager to assist you immediately.请问发生了什么事？我马上通知大堂经理来帮您？

34.ANSWERING GUEST’S QUESTION ABOUT THE TIME SOMEWHERE ELSE

-(country name)is hour behind/ahead of Haikou, it is am/pm in morning/afternoon.-比海口快（慢），现在是早上（上午）。

35.TELLING CALLER HE/SHE CAN’T GET THROUGH TO GUEST’S ROOM DIRECTLY

I’m afraid all calls to guest room must go through the operator.对不起，所有打到客房的电话都要通过我们接线生转。

36.WHEN YOU WANT TO SPEAK TO SOMEONE

May I speak to , please?

请问，在吗？

37.CALLER/GUEST COMPLAINING ABOUT THE LINE

The line was bad 线路有故障

The line was noisy 线路有噪音

The voice was too faint to here 声音太轻，听不见

I was cut off in the middle of the call 我讲了一半电话就断了

There was a lot of interference on the line.线路干扰很多

I had a crossed line 电话串线了

38.HANDLING COMPLAINTS

I’m sorry to hear that, sir/madam.I’m sorry for that, sir/madam.I’ll let the person in charge know.很抱歉，先生/小姐，我马上通知有关人员。

I’ll inform the Duty Manager to assist you.我马上通知大堂经理来帮您（来处理）。

39.COURTESY WORDS

Thank you sir/madam 谢谢您，先生/小姐。

You’re welcome, sir/madam

It’s my pleasure 不客气，先生/小姐。

Yes, we’ll be glad to help you

No, I’m afraid that, sir/madam 很抱歉，我们恐怕不能（没有）。

Excuse me

Pardon me对不起，请再说一遍。

作者：飘儿菲 回复日期：2005-8-15 15:34:00

第四章 行李员

Are these your baggage？

这些是您的行李吗？

May I take them for you？

我来帮您拿好吗？

Please show me your room key。

请让我看看你的房间钥匙

This way please

请走这边

Your entire luggage is here,seven pieces in all.您的行李都在这里,共七件.May I show you the room facilities？

我给您介绍一下房间的设施好吗？

Here is a brochure explaining hotel services.这里有个小册子介绍饭店各项服务

If you want to have your room cleaned extra quickly,please hang the Cleaning Sign on the door.如果您希望您的房间早些整理好，请将这“请打扫”的牌子挂在门上

There is a recreation center on the ground floor.一楼有一个娱乐中心

Shall I turn the cooling up?

我把冷气开大些，好吗？

Shall I turn the heating down?

我把暖气开小些，好吗？

Your bags will be kept at the bell captain’s desk.你的包将存放在行李处。

Could you come down to the bell captain’s Desk with your claim tag to pick up your bags?

请您拿着行李牌，来行李部取您的包。

We have a sauna bath with a massage service there.,too.在那里还有桑拿浴室并提供按摩服务。

If you want a taxi,you can ask the reception to get one for you.如果您要出租车，您可以请服务台为您叫一辆。