第一篇：展会商务英语热门话题
展会商务英语热门话题
A: Hello!Welcome to Guangzhou Fair.B: Thank you.I’m from America.Here is my business card.A: Glad to meet you, ANNA.My family name is TOM and here is my name card.B: Great!This is my first visit to the Fair.Everything is new to me.Would you please give me some information?
A: Glad to.The Fair is a big gathering taking place twice a year.Thousands of businessmen from more than a hundred and fifty countries and regions are here to trade with China.B: What about your company?
A: Ours is a company specializing in exporting jewelry products.And what about yours ?
B: My firm has a high standing in my country.My bank is the City Bank, New York.You may refer to it for my references.2A: Good morning, Mr.Wang!
B: Good morning, anything special?
A: A Mr.Wilson called ten minutes ago.He wanted you to call back.Here is his number.B: Thank you.Miss Zhang, how is the preparation for the fair? Everything is ok?
A: I am worried about the hall decoration.B: Yes?
A: It should be completed by October 9th, and we have only one more week.B:I think we will have to try our best.What about the transport of the exhibits.A: So far so good!I think they’ll be here on time.B: Good.I want everything on good order before the fair.By the way, Miss Zhang, the opening ceremony will be held on October 10.Have all the visitors been notified?
A: Yes, sir.VIPs included.I sent them formal invitations a week ago.B: Have you prepared the guidebook, which includes the introduction and schedules of the fair?
A: Yes, I have also prepared a fair memo.B: Good.By the way, will you help me to type these letters and mail them immediately?
A: Yes, of course.B: And please phone Mr.Smith in New York and confirm his flight.A: I will do that right after I finish typing these letters.B: One final thing, please ask Mr.Zhao to come to my office now.I want to talk to him about the fair.A: Ok.I will.
第二篇：商务英语口试常见话题
In this part each candidate’s task is to choose one topic from a set of three, and to talk about it for one minute.Candidates have one minute in which to prepare and should use this time to make brief notes.The other candidate listens to the talk and is invited to ask one or two questions at the end.Candidates may make notes while listening to their partner.Each candidate is given a different set of three tasks from which to choose.General procedure
A choice of three different topics One minute preparation while making notes A/B starts with the other listening---one minute Question asked
1.Customer relation: the importance of offering incentives to customers
Offering incentives to customers can help you to strengthen your customer base and enhance customer loyalty.If you offer incentives such as vouchers, complementary tickets, miles, gifts in the promotion or sales, you will attractive more customers and get them buy your products or services.At the same time the image of your company will be improved and your brands are more likely to be known by customers.2.Product promotion: how to ensure that products are promoted effectively at international trade fairs
You should send a professional team of experts to arrange the promotion at the trade fair.They must be familiar with the products you want to promote at the fair.Meanwhile they must be good at dealing with clients especially foreign clients.You should use advanced technology to display your products at the fair.Necessary equipments such as DVD, overhead projector, high-definition screen can help you demonstrate the quality, function and specification of your products.You should design your show room and stand carefully to attract more customers.Your stand should be put up at an obvious place so that every customer can get an easy access to your products.3.How to reduce labor turnover rates
In order to reduce labor turnover rates we must take the following effective measures: Set up a clear staff appraisal process to make sure that the performance of every staff can be evaluated openly and honestly and their promotion is based on their contribution to the company.Thus no one will complaint about unfair promotion which once forced some of your staff to leave their jobs.If permits enhance the staff benefits including their base pay annual bonus and other benefits.An incentive system should also be necessary to encourage the staff to work with the company longer.Improve the work environment of your company or factory.Try to foster a spirit of mutual help among your staff and let them understand that the company or factory is far more than just a workplace.It’s a family where all members are supported and valued.4.Career development: the importance of being willing to acquire new skills throughout your career
With the unceasing development of science and technology the workplace is now undertaking profound changes.The way you do your work and the equipment you use in your work will definitely change or upgrade in the future, which means you have to learn new skills to deal with these changes.Remember: you are never too old to learn.New skills will make you keep up with the latest technology and help develop yourself throughout your work life.5.International sales: how to research foreign markets effectively
You should notice the difference between foreign and domestic market and set your target according to specific situation of foreign market.For example: given the different state of living standard the purchasing power of your target market may be higher or lower than the domestic market.If you ignore the difference you are likely to make mistakes in products’ pricing in foreign market.You should ensure that your research team is excellent at carrying out research in a foreign country.That means every member of the team should mater the native language and be familiar with the specific culture of the target market.6.Production management: how to implement an effective just-in-time system What is a JIT production system? JIT is an approach to achieving excellence in a manufacturing company based on the continuing elimination of waste(waste being considered as those things that do not add value to the product).A repetitive production system in which both the movement of goods during production, and deliveries from suppliers, are carefully timed so that at each step of the process, the next(usually small)batch arrives for processing just as needed.The logic behind JIT: Nothing will be produced until it is needed.7.Travel: the importance of being able to speak foreign languages in international business
8.Marketing: how to assess whether there is a market for a new product
You should carry out a research on the customer demands to see if there is a read need in the market for your new product.The feedback or result will help you to decide whether to launch the new product on the market.You should pay special attention to your competitors.Detect whether they are going to launch their new product onto the market.if the answer if yes that probably means there is a demand in the market for some new product.Then be quick and put on your rival product to coincide with them.9.Human resources: how to use staff appraisal schemes
You should see to it that the staff appraisal schemes be a chance for management and employees to come together and exchange ideas, set joint targets and improve the way decisions are reached.The scheme should have a clear appeal process and any negative feedback should be accompanied by evidence such as dates, times and outcomes.Most importantly ratings should reflect measurable element of the job requirements.10.Advertising: the importance of television and cinema advertisement
In fact television and cinema advertising both function as a kind of media which tells or even guides people to buy products or services.With the development of the telecommunication television has become the most important carrier of advertisement and as a result of that TV advertising has the largest amount of audience all over the world.They have penetrated into people’s daily life and persuaded them to buy whenever they turn on them.On the other hand the popularity of the movie make every audience be under the influence of cinema advertising at the beginning and end of the movie.11.Staff management: how to ensure effective lines of communication between the workforce and management
As the leader of the company you should open up a channel for the workforce and management to communicate directly.For example you can hold a monthly meeting within the company, which is attended by both the reps from workforce and management.They are allowed to talk with each other openly and freely to exchange views and opinions.They can also set common objectives.You should achieve this effectiveness by making use of up-to-date technologies.For example you can set up a forum on the intranet of your company so that every member can air and exchange their views on the forum.In this way a effective line of communication will be set up.You should set up an incentive system to make your staff talk with their line managers.12.Finance: how to ensure accurate cashflow forecasts
you should establish a monitor system in the first place to detect any possible cashflow gap which will occur during your production and operation.This system can calculate the balance between your income and expenditure on a daily base.And should there be any sign of cashflow problems the system will warn your staff to do something about it before hand.In order to achieve the accuracy you must set up a report system which demands every manager report the current financial status of his or her departments.The information will be collected everyday for you to take consideration.13.International sales: how to decide which sales incentives to offer a new foreign customer(本题做为思考题，请大家自行考虑一下。)
14.Recruitment: how to ensure that the best applicant for a job is selected(how to ensure that the best candidate for a post is selected)
During the selection process we should pay attention to the candidates’ quality and attribute.Quality refers to the candidate’s ability to conduct his or her future work.During the interview candidates will have to be asked to demonstrate their ability to solve problems and deal with emergencies.In addition the other important factor should also be considered.That is the attribute of the candidate.It has something to do with the candidate’s character and value.Those whose value is in the conflict of the company’s ethics will not be considered as best candidate even if they demonstrate remarkable ability in their work.15.How to decide whether to float a company on the stock market
A: we should check the policy concerning listing a company onto the stock market.Different stock exchanges have different policies and requirements.We should check these policies or requirements to see that if our company meets the demand so as to be listed on the stock market.For example according to the policy of many SEs, the total capital of a company should meet a certain level before it can be listed.Besides, its after-tax profits should also reach a certain level.So check these policies to see if our company is qualified to be listed onto the stock market.Second, we should understand and are willing to take the responsibilities that a listing company has to bear such as disclosure director’s duty all kinds of expenses tax and so on.16.Training: the importance of training staff to use new technology
A: it is a very important step to train your staff in how to use the new technology.First of all most of your staff won’t be familiar with this technology since it is new and unless you train them they will spend much more time in getting used to it.Therefore your training is worthy in getting your staff to understand the new technology.Secondly you still won’t enjoy the high efficiency brought up by the new technology if you can’t achieve the perfect combination of your staff and the new technology which is only possible through training.The last but not the least you can improve your staff’s ability to harness the new technology through your training program and make them more confident in their work, which will definitely enhance the efficiency of your company.17.The importance of selecting appropriate members of staff to attend exhibitions
A: your aim of exhibiting your products at the trade fair is to show your customers the high quality of your products through fine demonstration and careful explanation, which will only be achieved by selecting right staff to attend the trade fair.The staff you select should at least have a good understanding of the products you display.They must know the quality function description production packing and other important fields of your products.Besides they must have strong ability of promoting and marketing.These elaborately-selected staff can answer any kind of question produced by the customers about your products and can secure contracts with them skillfully, which will make your display a complete success.18.Production management: how to organize an effective stock control system
A: there are three important steps: first step up a monitoring system in the company to watch closely the level of inventory so that the inventory can be maintained at an appropriate level.Second set up a reporting system to inform the manager of any possible changes in the level of inventory.If the level is too low try to improve it and reduce its negative effect on the production.If the level is too high try to reduce it and pay attention to the lack of capital and difficulties it will exert on the management.Third make everyone in the company clear about the importance of stock control so that every part of this system is operating effectively and altogether achieve a high proficiency of the whole.注释：stock control system 存货控制（对各种物资库存量的管理。目的在于使各种物料的库存量保持在适当的水平，既不会因库存过低而使生产收到影响，也不会因库存过多而占压资金并增加管理上的困难。）
19.Meeting: the importance of regular meeting with suppliers
A: first improve your cooperation with your supplier.It is not just a simple deal you make with your supplier.That is to say you should do your business with your supplier on the basis of equality mutual respect and mutual benefit.Second try to let your suppliers know that you are willing to establish the long-term relationship with them so that they are more confident in the current business with your company.Third it is your PR department’s job to communicate with your suppliers on the regular basis and enhance the friendly relationships between you and your suppliers.20.The importance of teamwork for the effective management of projects
A: to manage projects involves heavy workload and requires much of the company’s energy and human resource.However by using teamwork we can make this complicated work become simple and easy.First when we set up a project-oriented teamwork all members of the projects are united and work in a teamwork spirit.That means they work more systemically and coordinate more with each other.As leaders we won’t worry about the time we will have to waste on the coordinating procedures anymore.Second by using teamwork we can create a sound and effective communication with the project and monitor the communication between members as well as the communication between boss and subordinates.Third in a team everyone tries to help others in their work and a lot of problems can be solved quickly after they occur.The managers can thus save the energy and time for trouble-shooting.21.The importance of providing employees with clear job descriptions
A: if you give your employees clear job descriptions they will have a better understanding of what their jobs are and what their bosses expect from them.Then they can work according to their aims without any misunderstanding of their jobs which will definitely improve the efficiency of your employees’ work.In addition for managers clear job description can enable them to know their subordinates’ work better and to monitor and control their work effectively.22.The importance of understanding cultural differences when working in an international environment
A:(请根据课本第七课所划之内容进行回答)
23.How to ensure that company growth proceeds at the optimum rate A: first we should control the expansion of our company which if not appropriate can cause too much bubble and give a false impression of prosperity.Second plan our company’s future carefully.This includes considering in detail the budget of our company;opening more markets for the company’s products and gearing our company towards a right direction in which its development can be sustainable sound and rapid.Third make sure that we can get all the resources needed for our company’s development including the materials we need to produce our products the capital we need to make investments and the human resource we need to keep our staff highly-qualified.24.How to manage a heavy workload effectively
A: first we should have a timetable illustrating all the details about the work of every staff within a day, a month or even a year.We can deal with more workload while shouldering more responsibility if we can arrange our work in advance.Second make sure that we can communicate with our colleagues effectively so that we can make use of their advice or ideas to help us solve the problems or unexpected things occurring in our work.Third as for ourselves we should keep ourselves physically sound to handle the stress a heavy workload might bring about.25.The importance to a company of having a Health and Safety policy
A: as a kind of legal document Health and Safety policy can help a company to reduce the possible injuries or accidents that may happen in the process of production or office work as it explains in detail what the staff should and should not do in order to keep themselves safe in their work.If those accidents or injuries do happen the Policy made by the company can also be used as reference in case of civil liability.Besides the Health and Safety policy can serve as a record which will be very useful if an inspector questions the company’s precautions on health and safety.26.How to ensure that staff at all levels receive appropriate feedback on individual performance
A: we should establish a complete set of evaluating system within the whole company to monitor individual performance of every employee and to report their performance to the board and the department they belong to.Their performance is judged on the basis of their position and responsibility and in accordance with their personal abilities.Of course any other factors that will affect their performance directly or indirectly will also be taken into consideration.Besides the feedback will be sent directly to our employees’ mailbox immediately after their performance is evaluated.27.How to maintain customer interest in a company’s products A: usually customers are interested in the products which have high reputation or world-wide brand names.Therefore a company should try to keep the fame of their products and develop its products into a global brand in order to attract its customers.And of course customers are often concerned about the quality of the products they are intended to buy.In this regard a company should make their products reliable to use.In addition a company should upgrade their products in a direction that will lead to a multi-functional and user-friendly kind of products.Try to show your customers that your products have great potentials so that they will keep their interest in your products.28.The importance of having a career plan in order to achieve high levels of success at work
A: a career plan is very important for employees.If you plan your career in advance you will have a better idea of what you should do and what you have to achieve at the different stages of your career, which will make you more realistic at work.The plan will guide you throughout your career and make you easier to climb the ladder within the framework of your company.Every time you start your work you will find there is a clear goal before you and every time you achieve your goal another goal has already been set for you to continue.You will never feel lost in the complicated environment and can gain advantage among the tense competition with your colleagues.Gradually you will find yourself moving steadily towards your success and finally reach the top of your career.All of these are not your dreams and they can be realized if you have your career plan.29.The importance of product diversification to the success of a business
A: in today’s increasingly-competitive market product diversification is crucial to the success of a business.Today’s market is becoming more and more diversified which means a single range of products produced by a certain company cannot survive since the competition is extremely high.And even if you survive you will find your earnings via a single product won’t cover even a small fraction of your cost.Therefore a business should diversify its product range.A diversified product range will make you avoid the tense competition in the specific area and give you more opportunities to open up more potential markets which will reduce to a large extent the risks due to the high competition.(还可从吸引顾客的角度来说)
30.The importance in business of maintaining personal contact with clients
A: some of your clients are your important suppliers and others are your distributors.Therefore keeping contact with them means you keep a good communication with your suppliers or distributors whose information is crucial to your production and sales.Any information you gain from your client can be used to test the popularity of your products.Usually formal or official contact with your clients won’t give you much more opportunities to get the information you need.Personal contact however can be developed into a very useful contact since it can produce a sound environment in which you talk to your clients personally.And you can even get some information about your revival through personal contact which you can use to take the advantage in the competition.And of course you will know better what your clients think of your products and what they expect from you since most of your clients are reluctant to tell you because of the strict environment of formal contact.31.How to balance company growth with production capacity
A: in order to balance company growth with production capacity we must keep our production capacity at an appropriate level so that it can promote the growth of our company.If we pay too much attention to the development of production capacity while neglecting the possible harms it can cause we will have to face the stagnation in the grow of our company or the growth bubble which will eventually burst.If we accelerate our production capacity without any consideration of the current market demand or current situation of the company’s sales we will definitely increase our inventory which will cause the break of the cash flow.32.How to achieve and maintain high motivation among a workforce
A: first set up an incentive mechanism within the company to ensure that every highly-motivated employee is awarded.Second try to produce a healthy and sound environment within the company to ensure that every employee know the importance and benefit of keeping high motivation in his or her job.Third help very employee to plan his or her future career within the company to make them sure that they are paid close attention to by the company and they will have a better future if they stay with the company.33.The importance of training staff in how to use new technology when introducing it into the workplace
A: it is a very important step to train your staff in how to use the new technology.First of all most of your staff won’t be familiar with this technology since it is new and unless you train them they will spend much more time in getting used to it.Therefore your training is worthy in getting your staff to understand the new technology.Secondly you still won’t enjoy the high efficiency brought up by the new technology if you can’t achieve the perfect combination of your staff and the new technology which is only possible through training.The last but not the least you can improve your staff’s ability to harness the new technology through your training program and make them more confident in their work, which will definitely enhance the efficiency of your company.34.How to maintain good relationships with suppliers
A: first improve your cooperation with your supplier.It is not just a simple deal you make with your supplier.That is to say you should do your business with your supplier on the basis of equality mutual respect and mutual benefit.Second try to let your suppliers know that you are willing to establish the long-term relationship with them so that they are more confident with the current business with your company.Third it is your PR department’s job to communicate with your suppliers on the regular basis and enhance the friendly relationships between you and your suppliers.35.How to achieve a strong visual impact in advertising
A: first we should use an impressive and unique color design or slogan in our advertising.Each of them is expected to achieve strong visual impact which will make your advertisement a complete one-off.In addition, we can apply multi-media technology to our ad to achieve some special visual effects such as 3D animation.36.The importance of being able to cope with the stress in a job
A: as today’s businessmen we shoulder more and more responsibilities and experience more intensive stress which if not appropriately deal with will lead to mental fatigue or other mental illnesses or even worse the total breakdown.Therefore the ability to cope with the stress in our jobs is one of the most important skills we should acquire in today’s business world.Furthermore, we will inevitably encounter some stress in our daily work.Without appropriately dealing with these stresses we cannot continue our work in a normal way and the stagnation will appear to offset any achievement we have made in the previous work.
第三篇：商务英语-展会接待客户英语口语
美联英语提供：商务英语-展会接待客户英语口语
关于商务英语，那些你不知道的事都在这里
http://m.meten.com/test/fayin.aspx?tid=16-73675-0
对于外贸人员来说90%，参加展会是一个很好的做生意的平台。接下来小编为大家整理了展会接待客户英语口语，希望对你有帮助哦!
展会接待客户英语口语一： I've come to make sure that your stay in Beijing is a pleasant one.我特地为你们安排使你们在北京的逗留愉快。You're going out of your way for us, I believe.我相信这是对我们的特殊照顾了。
It's just the matter of the schedule,thatis,if it is convenient for you right now.如果你们感到方便的话，我想现在讨论一下日程安排的问题。I think we can draw up a tentative plan now.我认为现在可以先草拟一具临时方案。
Would it be possible for me to have a closer look at your samples?可以让我参观一下你们的产品陈列室吗? It will take me several hours if I really look at everything.如果全部参观的话，那得需要好几个小时。You may be interested in only some of the items.你也许对某些产品感兴趣。
I can just have a glance at the rest.剩下的部分我粗略地看一下就可以了。
They've met with great favor home and abroad.这些产品在国内外很受欢迎。
All these articles are best selling lines.所有这些产品都是我们的畅销货。Then we'd have some ideas of what you'll be needing.那么我们就会心中有点儿数，知道你们需要什么了。I can't say for certain off-hand.我还不能马上说定。Better have something we can get our hands on rather than just spend all our time talking.有些实际材料拿到手总比坐着闲聊强。It'll be easier for us to get down to facts then.这样就容易进行实质性的谈判了。
But wouldn't you like to spend an extra day or two here?你们不愿意在北京多待一天吗? I'm afraid that won't be possible,much as we'd like to.尽管我们很想这样做，但恐怕不行了。We've got to report back to the head office.我们还要回去向总部汇报情况呢。
Thank you for you cooperation.谢谢你们的合作。We've arranged our schedule without any trouble.我们已经很顺利地把活动日程安排好了。Here is a copy of itinerary we have worked out for you and your friends.Would you please have a look at it?这是我们为你和你的朋友拟定的活动日程安排。请过目一下，好吗? If you have any questions on the details，feel free to ask.如果对某些细节有意见的话，请提出来。I can see you have put a lot of time into it.我相信你在制定这个计划上一定花了不少精力吧。We really wish you'll have a pleasant stay here.我们真诚地希望你们在这里过得愉快。I wonder if it is possible to arrange shopping for us.我想能否在我们访问结束时为我们安排一点时间购物。Welcome to our factory.欢迎到我们工厂来。I've been looking forward to visiting your factory.我一直都盼望着参观贵厂。
You'll know our products better after this visit.参观后您会对我们的产品有更深的了解。Maybe we could start with the Designing Department.也许我们可以先参观一下设计部门。Then we could look at the production line.然后我们再去看看生产线。
These drawings on the wall are process sheets.墙上的图表是工艺流程表。
展会接待客户英语口语一：
They describe how each process goes on to the next.表述着每道工艺间的衔接情况。
We are running on two shifts.我们实行的工作是两班倒。
Almost every process is computerized.几乎每一道工艺都是由电脑控制的。
The efficiency is greatly raised,and the intensity of labor is decreased.工作效率大大地提高了，而劳动强度却降低了。
All produets have to go through five checks in the whole process.所有产品在整个生产过程中得通过五道质量检查关。
We believe that the quality is the soul of an enterprise.我们认为质量是一个企业的灵魂。
Therefore,we always put quality as the first consideration.因而，我们总是把质量放在第一位来考虑。
Quality is even more important than quantity.质量比数量更为?38 Quality is even more important than quantity.质量比数量更为重要。
I hope my visit does not cause you too much trouble.我希望这次来参观没有给你们增添太多的麻烦。
Do we have to wear the helmets?我们得戴上防护帽吗?
Is the production line fully automatic?生产线是全自动的吗?
What kind of quality control do you have?你们用什么办法来控制质量呢?
All products have to pass strict inspection before they go out.所有产品出厂前必须要经过严格检查。
What's your general impression,may I ask?不知您对我们厂总的印象如何?
I'm impressed by your approach to business.你们经营业务的方法给我留下了很深的印象。
The product gives you an edge over your competitors,I guess.我认为你们的产品可以使你们胜过竞争对手。
No one can match us so far as quality is concerned.就质量而言，没有任何厂家能和我们相比。
I think we may be able to work together in the future.我想也许将来我们可以合作。
We are thinking of expanding into the Chinese market.我们想把生意扩大到中国市场.50 The purpose of my coming here is to inquire about possibilities of establishing trade relations with your company.我此行的目的正是想探询与贵公司建立贸易关系的可能性。
We would be glad to start business with you.我们很高兴能与贵公司建立贸易往来。
I'd appreciate your kind consideration in the coming negotiation.洽谈中请你们多加关照。
We are happy to be of help.我们十分乐意帮助。
I can assure you of our close cooperation.我保证通力合作。
If he wants to make any changes,minor alternations can be made then.如果他有什么意见的话，我们还可以对计划稍加修改。
Is there any way of ensuring we'll have enough time for our talks?我们是否能保证有充足的时间来谈判?
So our evenings will be quite full then?那么我们的活动在晚上也安排满了吗?
We'll leave some evenings free,thatis,if it is all right with you.如果你们愿意的话，我们想留几个晚上供你们自由支配。
We'd have to compare notes on what we've discussed during the day.我们想用点时间来研究讨论一下白天谈判的情况。
That'll put us both in the picture.这样双方都能了解全面的情况。
第四篇：商务英语考核话题
商务英语口语话题
1、Discuss advantages and disadvantages for ways of working2、Developing a conversation with your partner(Imagine it is your first time to see each other)
3、Student A(a journalist)interview student B about optional topic(eg.business in your home town or country // present and future changes in working life // What is most important to you when choosing a job? // describing his jobs)
4、Discussing a schedule of an event5、Discuss advantages and disadvantages for different types of advertising6、How to decide a proper advertisement?
7、Delegate the following jobs to your partner: Prepare a report on the effectiveness of the company’s websiteORAttend a trade fair for you this weekend.8、Discuss workplace decoration(coffee shop)with your partner9、Should your future boss make rigorous rules to run the company and manage all the employees?
10、Discuss the differences between marketing and sales with your partner.11、Discuss English training needs with your partner.12、Compare online courses and face-to-face courses.
第五篇：商务英语
一、短语翻译
regular hours 正常工作时间flexible hours 弹性工作时间
hot-desking 办公桌轮用making contacts 建立人脉关系an impressive job title 一个显要的职衔a pension 养老金
a good salary 可观的收入plan for disast有备无患
work experience 工作经验project manager 项目经理
working environment 工作氛围brainstorming rooms 头脑风暴室sales and marketing 销售和市场营销部globaiservices 环球服务部
developing markets 市场开发部career goal 职业目标
reward and recognition scheme嘉奖制度set your limits规定限
get organised安排有序parental leave 父母假，育儿假，照顾新生儿女假put pen to paper签订协议two become one 合二为一
find the perfect partner 理想搭档don’t feel guilty 勿感内疚
Be prepared to communicate and share credit and blame.要能够相互沟通，功过与共.trade fair event 商品交易会Training and staff development培训和员工发展 Flexible working hours 弹性工作时间Opportunities to travel 旅游机会
Opportunities for promotion升职提拔的机会Days off 几天短假
Company car 公司配给的汽车Incumbent progamme岗位培训课程 Grow and maintain customer relationship发展和维持客户关系
Research and development and manufacturing研发和生产
solo trader独立法人，独立经销店partnership合伙经营
franchise连锁店 特许经营start a business 创办企业
askfor permission 获得准许complain about a mistake 投诉一个错误 confirm something is OK 确认某事request information 索要信息
offer information 提供信息cancel arrangements 取消安排 request help 求助change a booking 改变预定
empioyment news 就业新闻give notice 预先通知
take voluntary redundancy 自愿接受裁退
make redundant 裁员employment issue 就业问题
good communication 良好沟通potential problem 潜在的问题
reasonable period 合理期限reasonable grounds 合理的理由
verbal warning 口头警告written warning 书面警告
disciplinary procedure 纪律程序unglamorous image乏味的形象
door-to-door work and cold calling挨家挨户的推销和进行不期而至的拜访
commercial director 销售总监email confirmation form 电子邮件确认表 build trust建立信任askclever questions 问恰当的问题
knowyour stuff了解你的产品beprepared to fail做好失败的准备 scheduling and technical provision to clients
exceptional interpersonal skill 超强人际交往力open your mind敞开心扉
sales executive 销售总监sales and advertising team 销售和总监能力 sales argument 销售赔款commercial targets 商业目标
marketing representative 营销代表finance manager 财会经理
benefits and incentives 福利和奖励freelance自由职业
二、句子翻译
1、To you, networking might mean attending a conference or trade fair event or meet new clients or partners.对人们而言，建立关系网络也许不仅仅意味着通过参加会议或商品交易会等活动认识新客户或合作伙伴.2、I'd got to a reasonably senior level and I wanted to help other people to maximise their potential.我身处高管职位，希望能够帮助其他女性充分发挥她们的潜能
3、I saw your advert for the post of client services executive in yesterday’s newspaper and I would like to apply for the position.我昨天在报纸上看见你们客服服务主管职位的招牌广告，我想申请这个职位。
4、Following recent feedback on working hours,the head of human resources will give a presentation on Thursday 2 July at 4.30pm in the conference room.5、I’m coming to the event next week called Lanuching your business online.下周我将参加“创办网上公司”的活动。
6、We've reviewed your sales figures and they're not really up to the level we need.我们查看了你的销售数据达不到我们所期待的水平。
7、No one at his old factory was available to comment on how they would be replacing the six workers.就如何接管这六个员工的工作，厂方尚未作出任何评论。
8、The aim of this report is to assess whether Ms chuhova was unfairly dismissed and if the correct procedure was followed by her line manager.这报告的目的是评估察哈娃女士是否被不合理解聘以及她的部门经理是否遵循；额正确的程序。
9、Working type up their every thought and send off emails with tremendous inaccuracy or complete pointlessness.。员工们把每个想法打好字，要么错误百出，要么完全不考虑礼节。
10、Now I speak to customers every day in the buzz of a target-driven environment.it’s fantastic.现在我每天和顾客交谈，目标明确，充满激情。真是妙不可言。
11、Don’t misunderstand the customers.不要误解顾客的意思
12、Don’t overload people with details.13、Salespeople are not necessarilyborn.销售人员不是天生的三、数字翻译
16,000,000,000
——sixteen billion turnover
978,000,000
—— nine hundred and seventy-eight million finnal income
160——one hundred and sixty countries
55,000——fifty five thousand employees
½ —— half of 55,000 in the USA—— four division—— six percent of revenue dedicated to research and development
5,000,000,000 —— five million dollars revenue in Europe
2,000,000,000 ——two billion dollars rest of world revenue
1906 ——nineteen oh six company founded
112,000,000,000 —— one hundred and twelve billion total market
五、作文
Work inpairs.Choose one of the way of working below and prepare a mini-presentation on the topic for the rest of the class.A: WHAT IS IMPORTANT WHEN„?
Job-sharing
● Find someone you like.● Organise and plan how you share the work.●
●
Finding someone you like is the most important when you start a job-share.As job sharing is a way for two people to both fill one job,finding someone you like is very important for the success of the scheme.You may find one from your current workplace, or you may find one outside through all kinds of contacts.Organising and planing how you share the work is also important.If it’s shared reponsibility, there is no division of duties but two people have to split the hours clearly to ensure that the work flows continuously.If it’s divided responsibility, each partner has to be clear about his own case—load or project to focus on during his working hours.If it’s unrelated responsibility, the partners have to learn what their separate tasks are in the same department, and each has to do his own share well.Communication is another important factor to consider when you arrange the job-share,especially for shared responsibility.Partners have to communicate well so that jobs are done smoothly.Using email, voicemail messages, daily logs and notes are some techniques that help facilitate communication.B:WHAT IS IMPORTANT WHEN„?
Working from home
● Set up an office space in the house.●Plan your working hours and your breaks.●
Seting up an office space in the house is important whenworking from home.This will give you a feel of being in the office and concentrate more on work.In this way, it will easy for you to differentiate between wrok time and private time and you will not be easily distracted.it’s also important to plan your working hours and your breaks.Make it like in the office and set a timetable.But do not overwork yourself to make up for not being in the office every day.Make sure you have a break after you work for a few hours.In addiction, to make working from home really successful, you should make sure colleagues and clients can reach you as though you are in the office.This may help a lot to guarantee the efficiency.Part Two of the Speaking Test
(1)What is important when setting up your own business?
Prompts:
A good idea.Consider the market demand and target at potential customers.Knowing your customers.Keep a file of them.Adequate starting capital is also important.(2)What is important when your business is a partnership?
Prompts:
Good relationship with the other person.Mutual trust and full co-operation can bring out creativity.Both are willing to share responsibilities.Timely communication and decision making.(1)When setting up your own business, I think a good idea is very important.You should consider the market demand and target at potential customers.Under the guidance of the idea, you may cater for the urgent need of the customers, or solve the problems of the customers that other companies haven’t thought of.A good idea from the very beginning can avoid failure of a new company.Besides I think knowing your customers is also important..You ‘d better keep a file of your customers with names, age, profession and hobbies etc.Based on their personal information, you may guess the potential needs of the customers and inform them of your product lists at first time possible needs.Knowing your customers helps you to provide them with the information they need.Apart from the two points, I think adequate starting capital is also important.Only when you have enough money, can you provide varieties of products with good quality;or you can provide good service which is important to attract customers to your
(2)When your business is a partnership, relationship with the other person is very important.A good relationship with mutual trust and full co-operation brings out the potentials, experience and creativity to the full degree.With good relationship, it is easy for you to communicate with each other and deal with any new issues in time.Besides, it is also important that both are willing to share responsibilities.This will have direct impact on the success and failure of the business.With shared responsibilities, you can achieve your common objectives better and be strongly united against troubles and risks.On top of that, timely communication and decision-making will also help to improve the running of a business with partnership.六、作文memo1、you are a manager at Lar Bonner.After a meeting with staff, the company has agreed to extend parental leave for fathers from two weeks to three weeks.Write a memo to all staff.●refer to the previous meeting
●say when the news system will begin(25th September)
●remind staff that their manager need one month’s notice.To: All staff
From: Tom
Date: 25th July
Subject: Parental leave
Further to our previous meeting, I am pleased to confirm that parental leave for fathers has been extended to three weeks.The new system will come into operation as from 25th September.May I remind you that your managers will require one month’s notice.2、Say what has happened and why
Anounce the repreaentative’s visit
Say when and where his presentation will take place
Write 40-50 words only.Remember to include a To, From, Date and Subject line.To: All staff
From: Tom
Date: 1st October
Subject: resentation of new insurance policy
To offer staff a better health insurance scheme,We are now working with a new insurance company.Please note therefore that a representative from this company will present the new staff policy on 9th October at 2pm in the conference room.All staff are welcome to attend.WRITINGAn email1、You are a sminar organiser.You want to check details for an event next week with your two assistants.Write an email to your staff.Write 40-50 words.Say which rooms you have booked for the event.Ask them to confirm the schedule with secutity.Explain that one participant will be late.From: XXX
Subject: Confirmation of seminar details
Date:XXX
To: Assistant seminar organiser
Please note that I have booked Room 101 and 102 for the seminar next week.I’d be grateful if you would now confirm this booking and the finalschedule for the event with security.Also note that Mr singh will be one hour late on the Monday morning.2、Dear [name]
Would you please send me details of the next health and safetytraining event? I’m aware that it is due in the near future.Regards
[name]
2.Dear [name]
Thanks for reminding me.The training event takes place on the 3rd September from 9-5 in the conference rooms.Please inform all department managers and forward the attached documents which are to be read before the event.Thanks
[name]
3.Dear Department Managers,Would you all please note that the next health and safety training event takes place on the 3rd September from 9-5 in the conference rooms.As you know this is a legal requirement.Please also find attached documents which you should be familiar with before the event.Thanks for your cooperation.[name]
4.Dear [name]
Thanks for informing the managers.Unfortunately, the training event has been postponed.The reason is the trainer is unavailable.He has suggested the 23rd September, so can you let all managers know?
Sorry for the Inconvenience.[name]
5.Dear Department Managers,Following my previous email, I am writing to inform you of a change in date to the health and safety training event.Due to the unavailability of the trainer on the 3rd September, the event will now take place on the 23rd.All other details remain the same.Apologies for any inconvenience caused.[name]
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