第一篇：展会接待英语
展会接待英语
问候类：
1.Nice to meet you./May I help you? /Anything I can do for you? 2.How do you do? /How are you?
3.It’s a great honor to meet you./I have been looking forward to meeting you.4.Welcome to China.5.We really wish you'll have a pleasant stay here.介绍类：
1.Let me introduce myself./Hello,/Nice to meet you.My name is Alan, salesman in Luoyang Kediyisi Resin Limited Cooperation.2.I would like to introduce Mr jiang , the sales department manager of our company.3.Let me introduce you to our sales department manager.4.Here is our company card./ May I give you my business card? 5.May I have your business card? / Could you give me your business card? 11.I am sorry.I can’t recall your name./ Could you tell me how to pronounce your name again?
12.I’ am sorry.I have forgotten how to pronounce your name.确认话意：
1.Can you say that again? 2.Can you repeat it again? 3.Could you write that down？
4.Could you speak a little more slowly,please? 5.Excuse me for interrupting you.6.Excuse me,I'll be right back.闲聊类：
1.Is this your first time to China?
2.Do you travel to China on business often? 3.What kind of Chinese food do you like?
4.What is the most interesting thing you have seen in China? 5.What is surprising to your about China? 6.The weather is really nice.7.What do you like to do in your spare time? 8.What line of business are you in? 9.What do you think about…? /What is your opinion?/What is your point of view? 10.No wonder you're so experienced.11.It was nice to talking with you./ I enjoyed talking with you.12.Good.That's just what we want to hear.产品交谈：
1.what about having a look at samples firstly? 2.How do you feel like the quality of our products? 3.What about placing a trail order? 4.Which item are you interested in? 5.You can rest assured.6.We are always improving our design and patterns to confirm to the world market.7.This is products is pretty popular in....right now.8.We make the products at competitive pricing to offer you not only fine goods, but also first-class service./Fine quality as well as low price will help push the sales of our products.公司简介
Luoyang Kediyisi Resin Ltd Cooperation is located in the beautiful peony city of Luoyang, which is specialized in the production and sales of fine chemical products.since 1995, our company is committed to the development and production of nail products, and has developed acrylic powder and UV gel the two series of products, our company has a strong R and D strength
第二篇：展会英语接待常用英语(一)
展会英语接待常用英语(一)
篇一：展会常用英语口语50句
展会常用英语口语50句
I've come to make sure that your stay in Beijing is apleasant one.我特地为你们安排使你们在北京的逗留愉快。You're going out of your way for us, I believe.我相信这是对我们的特殊照顾了。
It's just the matter of the schedule,that is,if it is convenientfor you right now.如果你们感到方便的话，我想现在讨论一下日程安排的问题。I think we can draw up a tentative plan now.我认为现在可以先草拟一具临时方案。
If he wants to make any changes,minor alternations can be madethen.如果他有什么意见的话，我们还可以对计划稍加修改。
Is there any way of ensuring we'll have enough time for ourtalks.我们是否能保证有充足的时间来谈判？So our evenings will be quite full then.那么我们的活动在晚上也安排满了吗？
We'll leave some evenings free,that is,if it is all right withyou.如果你们愿意的话，我们想留几个晚上供你们自由支配。
We'd have to compare notes on what we've discussed during theday.我们想用点时间来研究讨论一下白天谈判的情况。That'll put us both in the picture.这样双方都能了解全面的情况。
Then we'd have some ideas of what you'll beneeding.那么我们就会心中有点儿数，知道你们需要什么了。I can't say for certain off-hand.我还不能马上说定。
Better have something we can get our hands on rather than justspend all our time talking.有些实际材料拿到手总比坐着闲聊强。It'll be easier for us to get down to facts then.这样就容易进行实质性的谈判了。
But wouldn't you like to spend an extra day or twohere 你们不愿意在北京多待一天吗？
I'm afraid that won't be possible,much as we'd liketo.尽管我们很想这样做，但恐怕不行了。
We've got to report back to the head office.我们还要回去向总部汇报情况呢。Thank you for you cooperation.谢谢你们的合作。
We've arranged our schedule without anytrouble.我们已经很顺利地把活动日程安排好了。
Here is a copy of itinerary we have worked out for you and yourfriends.Would you please have a look atit.这是我们为你和你的朋友拟定的活动日程安排。请过目一下，好吗？ 21 If you have any questions on the details.feel free toask.如果对某些细节有意见的话，请提出来。I can see you have put a lot of time intoit.我相信你在制定这个计划上一定花了不少精力吧。We really wish you'll have a pleasant stayhere.我们真诚地希望你们在这里过得愉快。
I wonder if it is possible to arrange shopping forus.我想能否在我们访问结束时为我们安排一点时间购物。Welcome to our factory.欢迎到我们工厂来。
I've been looking forward to visiting your factory.我一直都盼望着参观贵厂。You'll know our products better after thisvisit.参观后您会对我们的产品有更深的了解。
Maybe we could start with the DesigningDepartment.也许我们可以先参观一下设计部门。
Then we could look at the production line.然后我们再去看看生产线。
These drawings on the wall are process sheets.墙上的图表是工艺流程表。
They describe how each process goes on to the next.表述着每道工艺间的衔接情况。
We are running on two shifts.我们实行的工作是两班倒。
Almost every process is computerized.几乎每一道工艺都是由电脑控制的。
The efficiency is greatly raised,and the intensity of labor isdecreased.工作效率大大地提高了，而劳动强度却降低了。
All produets have to go through five checks in the wholeprocess.所有产品在整个生产过程中得通过五道质量检查关。
We believe that the quality is the soul of anenterprise.我们认为质量是一个企业的灵魂。
Therefore,we always put quality as the firstconsideration.因而，我们总是把质量放在第一位来考虑。
Quality is even more important than quantity.质量比数量更为重要。
I hope my visit does not cause you too muchtrouble.我希望这次来参观没有给你们增添太多的麻烦。
Do we have to wear the helmets.我们得戴上防护帽吗？
Is the production line fully automatic.生产线是全自动的吗？ 42 What kind of quality control do you hav.你们用什么办法来控制质量呢？
All products have to pass strict inspection before they goout.所有产品出厂前必须要经过严格检查。
What's your general impression,may I ask.不知您对我们厂总的印象如何？
I'm impressed by your approach to business.你们经营业务的方法给我留下了很深的印象。
The product gives you an edge over your competitors,Iguess.我认为你们的产品可以使你们胜过竞争对手。
No one can match us so far as quality isconcerned.就质量而言，没有任何厂家能和我们相比。
I think we may be able to work together in thefuture.我想也许将来我们可以合作。
We are thinking of expanding into the Chinesemarket.我们想把生意扩大到中国市场.50 The purpose of my coming here is to inquire about possibilitiesof establishing trade relations with yourcompany.我此行的目的正是想探询与贵公司建立贸易关系的可能性。篇二：展会常用英语口语集锦
展会接待常用英语口语集锦
1．What’s the size 多大尺寸？
90X90(Ninety by ninety)九十乘九十。
2．What’s the CMB 体积多大？
0.07M3(zero point zero seven cube meter)0.07立方米。
3．What’s the bestlast price 最低价是多少？
￥2.5(Two point five)] 两块五。
4．How many designs 有几个款式？designs.三个款式。
5．How many colors 有几种颜色？
colors.Red, yellow and blue.3种颜色，红、黄、蓝。
6．How many pcs one CTN 一箱装多少件？dozen, 144pcs.12打，144件一箱。
7．When shall we deliver 什么时候交货？
8．Where shall we deliver 货送到什么地方？
9．30% deposit.付30%的订金。
10．Only one sample here.We can’t give you.只有一个样品，不能给你。
11．Too expensivemuch.太贵了。
12.Any discount 有折扣吗？
13．Cheaper 可以便宜一点吗？
14．Show me this!这个拿下来看看。
15．Good quality or ordinary quality 质量好的还是普通的？
16．￥180 for a set.180元一套。
17．4pcs a set.一套4个。
18．What’s the minimum quantity 最小起订量是多少？
19．At least 1 CTN.。
至少一箱件
20．There’s minimum quantity.有最小起订量。
21．Can they be mixed 可以混装吗？
22．Mixed packing.混装。
23．Just a moment.Let me check.稍等，让我查一下。
24．Same pricesize.一样的价格尺寸。
25．I will come again tomorrow.我明天再来。
26．Where are you from? 你是什么地方人？
27．What’s your name? 你叫什么？
28．May I have your card? 名片给一张，可以吗？
29．Card,please.名片。
30．Stapler,please.订书机。
31． Calculator,please.计算器。
32．Adhesive tape,please.胶带。
33．Here’s our catalogue.这是我们的目录。
34．Here’s my card.这是我的名片。
35．Your card, please.给我你的名片。
36．What’s the material.什么材料做的
The cost of raw material is increasing.原材料价格上涨。
37．Out of stock.没现货。
38．Do you have samples 有样品吗？
39．Can I buy a sample? 能买一个样品吗？
40．We’ll give the money back when you place an order.下单时退钱给你。
41．Good morning afternooneveningnight!早上好！中午好！晚上好！晚安！
42．Nice Glad to meetsee you.很高兴遇见见到你。
43．Me too!我也是！
44．Thank you.谢谢！
45．You are welcome!不用谢！
46．Come again next time.下次再来。
47．Good-bye See you.再见。
48．Would you like some water? 要喝水吗？ 49．You can visit our website.你可以上我们的网站。
50．Please have a seat.请坐。
51．How are you doing 你好！
52．Fine.Thank you.and you 很好！谢谢！你呢？
53．I’m fine ,too.我也很好。
54． Sweet dreams.做个好梦。
55．Have a nice trip.一路顺风。
56．Have a nice dayEveningweekend!祝你过得愉快！周末愉快！
57．You can go tovisit our factory.你可以去我们的工厂看看。
58．You’re shrewd.你真精明。
59．Did you sleep well.你睡得好吗
60．My future is not just a dream.我的未来不是梦
It would help if you could try to speak a little slower.请你尽量放慢说话速度。
Could you please explain the premises of your argument in more detail?你能详细说明你们的论据吗？
It will help me understand the point you are trying to make.这会帮助我了解你们的重点。
We cannot proceed any further without receiving your thoughts with respect to the manner of payment.我们如果不了解你们对付款方式的意见，便不能进一步检讨。
Actually, my interest was directed more towards what particular markets you foresee for our product.事实上，我关心的是贵公司对我们产品市场的考量。
We really need more specific information about your technology.我们需要与贵公司技术相关更专门的资讯。
Our project must proceed at a reasonably quick tempo.Surely one month is ample time, isn't it? 这个计划必须尽速进行。一个月的时间应该够了吧？
I will try, but no promises.我会试试看，但是不敢保证。
I could not catch your question.Could you repeat it, please? 我没听清楚你们的问题，你能重复一次吗？
The following answer is subject to official confirmation.以下的答案必须再经过正式确认才有效。
Let me give you an indication.我可以提示一个想法。
Please remember this is not to be taken as final.请记得这不是最后的回答。
Let's imagine a hypothetical case where we disagree.让我们假设一个我们不同意的状况。
Just for argument's sake, suppose we disagree.为了讨论各种情形，让我们假设我方不同意时的处理方法。
There is no such published information.没有相关的出版资料。
Such data is confidential.这样的资料为机密资料。
I am not sure such data does exist.我不确定是否有这样的资料存在。
It would depend on what is on the list.这要看列表内容。
We need them urgently.我们急需这些资料。
In general, our prices are given on a FOB basis.通常我们的报价都是FOB价
篇三：国际展会常见英文专业术语
国际展会常见英文专业术语
（一）Affixed merchandise——Exhibitor’s products fastened to display——参展商携带的，与参展有关的辅助用品
Air freight——Materials shipped via airplane——空运货物
AT-site——More commonly called On-site, Location of event or exhibit ——展会现场
Attnedance——Number of people at show or exhibit——参展人数
Attendee——One who attends an exposition.May also be referred to as delegate or visitor, but should not be used for “exhibitor”——参观展会的人（不包括参展商）
Attendee brochure——Direct mail piece sent to current and prospective attendees that promotes the benefits of attending a specific show——分发给展会观众的宣传资料
国际展会常见英文专业术语
（二）Booking——An arrangement with a company for use of facilities, goods or services——预订
Booth——One or more standard units of exhibit space.In U.S.A a standard unit is generally known to be a 10’ x 10’ space——展位（在美国一个标准展位是10x10平方英尺）
Booth area——The amount of floor space occupied by an exhibitor——展位面积
Booth number——Number designated by show management for each exhibitor’s space——展位号
Booth personnel——Staff assigned to represent exhibitor in assigned space——展台工作人员
国际展会常见英文专业术语
（三）Co-Locate——To hold two related shows at the same time and in the same place——在同一地点同时举办两个相关的展会，即“套展”
Consumer show——An exposition that is open to the public.Typically, an admission fee is charged.Also knows as a “public” show——面向公众开放的展会，一般需要买票进入，即“公共展会”
Contractor——An individual or organization providing services to an exposition and/or its exhibitors.Typically refers to either a general service contractor or specialty contractor——为展览会组织者、参展商提供服务的服务供应商
Convention——A broad term that can refer to a large meeting, an exhibition, or a combination of the two——泛指大型会议、展览
Convention center——A facility where exposition are hold.Commonly referred to as FACILITY or HALL.May be purpose-built or converted;municipally or privately owned——会展中心
国际展会常见英文专业术语
（四）Carnet——A customs document permitting the holder to carry or send merchandise temporarily into certain foreign countries(for display, demonstration, or similar purposes)without paying duties or posting bonds——允许展品临时出口的海关批准文件
Carrier——Transportation line moving freight(van line, common carrier, rail car, air plane)——指飞机、车、船等运输工具
Cartage——*fee changed for transport in freight between destinations/*short distance hauling of exhibit properties*-货物运输费/*-展品从港口到展馆的短距离运输
Consignee——Shipping freight to a central depot where several loads bound for the same destination are put together before being shipped to that destination——收货人
Customs——The government authorities designated to collect duties levied by a country on imports and exports.The term also applies to the procedures involved in such collection——海关
国际展会常见英文专业术语
（五）Certificate of inspection——A document certifying that merchandise(such as perishable goods)was in good condition immediately prior to its shipment——发运前对易变质物品等货物进行全面检查并证明其完好无损的证明文件
Certificate of origin——A document, required by certain countries for tariff purposes, certifying as to the country of origin of specified goods——原产地证明
Clean bill of lading——A receipt for goods issued by a carrier with an indication that the goods were received in apparent good order and condition, without damages or other irregularities——清洁提单，指运输公司签署，表明货物在收到时外表状况良好，没有货物损坏或包装不良情况的提单。
Cwt——(Hundred weight)This is the unit of measure used in drayage——英担（1/20吨，英制为112磅，美制为100磅）
国际展会常见英文专业术语
（六）Declared value——Shipper’s stated value of entire shipment in terms of dollars——申报价格
Deferred air-freight——Long haul airfreight that waits for available cargo space(usually 1 to 2 days)at a reduced rate——递延空运，指货物等舱位，并在一天到两天内发运，费用有所折扣 Dock——A place where freight is loaded onto, and taken from, vessels or vehicles——码头
Dock receipt——A receipt issued by an ocean carrier to acknowledge receipt of a shipment at the carrier’s dock or warehouse facilities——码头收货单据，一种由海洋运输公司出具的，证明货物已在码头仓库的收据
Dolly——Any of several kinds of low, lat, wheeled frames fro transporting heavy objects——推车
国际展会常见英文专业术语
（七）Demographics——Characteristics that help create a profile of exhibitors and attendees.May include company location, job function, purchase intentions——参展商和观众的统计数据
Demonstrators——Persons hired to work in a booth demonstration or explaining products——（展位上雇用的）演示和讲解员
Display rules & regulations——A set of specifications for exhibit construction endorsed by all mayor exhibit industry associations.Also refers to the individual additional rules which may be adopted by show management——展会规则
Distributor show——A show produced by a distributor at which exhibitors are the manufactures of products sold by the distributor and attendees are the distributor’s customers——分销展，它由某一个批发商举办，参展商都为该批发商的供应商，而参观展会的人一般为批发商的客户。
Double-decker——Two-storied exhibit.Also called multiple story exhibit——双展位
国际展会常见英文专业术语
（八）Drawback——A refund of duties paid on imported goods which is provided at the time of their re-exportation——退税
Drayage——Delivery of exhibit materials from the dock to an assigned exhibit space, removing empty crates, returning crates at the end of show for recrating, and delivering materials back to dock for carrier loading——货运，专指把展品从码头运到展位以及展会结束后，再把储藏的空箱运到展台，并把回运展品再运到码头的运输业务
Drayage contractor——Company responsible for handing of materials——货运服务商
Drayage form——Form for exhibitor requesting handing of materials——货运申请表
Duty——A tax imposed on imports by the customs authority of a country——关税
国际展会常见英文专业术语
（九）Exhibitor-appointed contractor——Any company other than the designated “official” contractor providing a service to an exhibitor——展览服务独家经营商
Exhibit——Although the terms “exhibit” and “booth” are often used interchangeably, an “exhibit” is actually all of the display materials and product house in booth——展位或展品。很多场合下，“exhibit” 和 “booth”可互换，意为“展位”，但“exhibit”主要是指展出的物品
Exhibit directory——Program book for attendees listing exhibitors and booth locations——观众指南（主要包括参展商名录及其展位信息）
Exhibit manager——Person in charge of an individual exhibit(as opposed to the show manager, who is charge of the entire exposition)——展品经理，主要负责展品（区别于负责展会全部事物的展览经理）
Exhibition——An event in which products or services are exhibited——展览会
国际展会常见英文专业术语
（十）Exhibitor——Person or firm who displays in exposition——参展商
Exhibitor lounge——An area either on or adjacent to the exhibit floor where exhibitors may relax or meet with customers.Show management sometimes provides special services in this area, such as translators for a show that has international attendees——参展商活动室
Exhibitor manual——Manual containing general show information, labor/ service order forms, rules and regulations and other information pertinent to an exhibitor’s participation in an exposition——参展商手册
Exhibitor newsletter——A newsletter sent by show management to exhibitors prior to a show.It includes updates on deadlines, show rules and regulations, events, and marketing opportunities offered by show management, plus educational articles to improve exhibitors’ effectiveness——参展商通讯录
Exhibitor prospectus——Direct mail piece sent to current and prospective exhibitors that promotes benefits of exhibiting of exhibitors that renew.——展览会组织者发送给现有参展商及潜在参展商的展览会介绍材料
国际展会常见英文专业术语
（十一）EST.WT——Estimated Weight——估计重量
Easel——A stand or frame for displaying objects.——展示架
Expedited service——Service offered by transportation company to assure prompt delivery.——速递服务
FI——Free in, A pricing term indication that the charterer of a vessel is responsible for the cost of loading goods onto the vessel.——展品、货物装船费用由租船人负担的一种价格术语
FIO——Free in and out.A pricing term indicating that the charterer of a vessel is responsible for the cost of unloading goods from the vessel.——展品、货物装船和卸船费用由租船人负担的价格术语
FO——Free out.A pricing term indication that the charterer of a vessel is responsible for the cost of loading goods from vessel.——货物卸船费用由租船人负担的价格术语
国际展会常见英文专业术语
（十二）Exhibitor retention——Persuading current exhibitors to participate in subsequent events.Exhibitor retention rate is the percentage of exhibitors that renew——挽留参展商继续再参加下一届展览会
Exposition——A display of products and/or services——博览会
Exposition manager——Person responsible for all aspects of planning, promoting and producing an exposition, Also knows as show manager and show orgnizer——展览经理，负责一个展览会从立项、促销道现场举办和各个方面的工作
Facility——A facility where exposition are hold.Commonly referred to as FACILITY or HALL.May be purpose-built or converted;municipally or privately owned——展览馆或展览设施
Facility manager——The manager of a convention center or hall——展馆或展厅经理
国际展会常见英文专业术语
（十三）Foul bill of lading——A receipt for goods issued by a carrier with an indication that the goods were damaged when received.——不洁提单，标明货物在收到货物时已有损坏
Forklift——Vehicle used to transport heavy exhibit materials short distance, and for loading and unloading materials.——铲车，主要用于重量大展品装卸和短距离移动
第三篇：展会接待话术
展览会 客户接待流程及话术重点
以下为家具展会期间，内销各工作人员在应对客户所使用的统一的语言、流程和话术重点：
前台话术：（注意仪表和笑容）
导台：
“您好！欢迎光临
华诺家居，这是我们的品牌宣传册，您看看，里面请。”
非业务接待话术：（注意亲和力和微笑）
引导人员：您好，欢迎光临VIOLINO华诺家居。我是华诺的XXX，这是我的名片，请问先生/您贵姓啊？可以交换一下名片吗?(尽量要到来访客人的名片)
客户：我姓X。
引导人员：XXX先生/女士您好，我给您介绍一下华诺吧，意大利品牌，诞生于1991年，现在深圳有15万平方的生产基地，员工3000多我人，现在全球80多个国家拥有1000多个自品牌展馆和销售网点，X先生/女仕请问您店在哪里开店？
客户：在XXXX。你们品牌我没听过啊？
引导人员：是这样的，XXX，我们公司一直走国际化路线，我们做功能沙发已20多年了，我们的品牌是华诺，我们和 夏图 哪图起 一样都是国际品牌，当然了我们在国内运作时间不长，刚做一年多，但不论是研发、工艺 还是沙发品质在业内都是一流的。
客户：我姓X。
引导人员：XXX先生/女士您好，我们公司是专注做沙发做了20多年了，你可以坐下来体验一下，您是从哪里过来的呀？
现在做什么类型的产品？
客户： XXXX。你们品牌我没听过啊？
引导人员：是这样的，XXX,我们VIOLINO是意大利品牌，我们公司也一直走国际化品牌路线，20多年了，现在深圳有15万平方米的生产基地，员工3000多人，现在全球80多个国家和地区拥有1000多个自主品牌展馆和销售网点，在国外，我们的品牌VIOLINO是和夏图、NATUZZI并驾齐驱的国际品牌，当然了，我们在国内运作品牌时间不长，虽刚做一年多，但不论是研发、工艺还是沙发品质在业内都是一流的，行业内
也都十分认可我们公司，也得到了政府和各界的支持。(边介绍时边演示沙发的功能及一些款式的特点靓点,能让客户进一步了解及认识到我们的品牌及产品)
客户：你们这些沙发大概多少钱啊？
引导人员：我们的沙发有真皮的、半皮的、皮配布的，以简约时尚为主，至于咱们地区较适合什么类型产品及什么价格的产品，我们负责您那边的区域经理更熟悉一些，您稍等一下，我请我们XX经理来为您解答！
应知：这时候如果客户不出声，表示愿意等候。可以请客户到休息区坐一下，为客户倒杯水，然后找到负责这个区域的区域经理，介绍客户的基本信息（姓什么，来自哪里，自己对客户的基本印象）然后将区域经理引导到客户面前，先介绍区域经理，然后介绍这是来自XXX商场的XXX。然后说：你们先聊，我去招待一下其他的客人。借势离开招待其他客人。
如果客户回答：不用了，我就随便问问。
引导人员：没事的，我们XX经理对XXX市场很了解，让他帮您分析分析也好啊，您稍等一下；（如果区域经理正在接待其他客人，可以找有空闲的区域经理接待一下，然后告诉所负责的区域经理现在的状况）
如果客户回答：真不用了，我是来打酱油的。
引导人员：那好，您先看看，我就在您附近，有事随时叫我。（应避免的差错：忘记客户的姓名，忘记客户开店的城市）
业务人员接待话术：
业务人员：握手，XXX，您好，我是负责XX区域的区域经理XXX，这是我的名片，欢迎您光临华诺，寒暄一下（可以从中了解经销商是做什么品牌的、在那个商场、有没有打算换品牌或者多做一个品牌等）。客户：XXX，你们的沙发出厂价大概多少？
业务人员：我们的沙发都是欧洲设计师的原创作品，再根据国人的人体工程学和环境优化科学改良制作的。我们沙发的价格从4000左右到1万多不等。以下延伸到客户涉及到的问题和回答：
客户：你们现在国内都有多少家店？
业务人员：我们在国内的品牌运作从去年直营店深圳布局开始,对市场前景较看好,公司为了完善导购系统在香密湖、金海马、欧洲城、布吉红星都有店，现在国内有差不多20家专卖店。公司领导较注重品牌的长期发展及市场的美誉度.所以前期开店我们很谨慎，要求也很高，公司领导对我们要求的是开一家店火一家店，像我们深圳金海马专卖店，开业当天，就卖了8万多！通过一年的磨合，国内品牌运作系统已经成熟。
客户：现在开店有什么支持？
业务人员：开店的主要目的是为了赚钱，选好品牌才是最重要的，但华诺也比较人性化，一般的支持我们也是有的，像每平方米200元的装修补贴啊，(如何返还参照支持政策)50%的广告支持啊等等。店开了重要的是把商品卖出去，所以我们强调在导购的甄选、培训以及销售实操上会投入更多的时间和精力，保障华诺专卖店的单店盈利能力。还有公司会在品牌的推广上加大力度做宣传，首先从互联网络入手，做行业的网络第一品牌，然后向大众媒体过度。
客户：你们公司是怎么定位的？
业务人员：您看到我们的展厅和产品，基本上也能了解一大半了，像目前市场定为细分为三个层次：
1、奢侈型的高端人群所占市场份额只有10%，（夏图、纳图兹、米洛）
2、高档次的专业人群所占市场份额的30%
（MD、意迪森，我们华诺，无强势品牌竞争，客户选择空间较大）
3、中低档次的大众人群占市场份额的60%（顾家、左右、斯帝罗兰等）。
客户：像你们这种新品牌商场位置应该不是很好拿吧？ 业务人员：这个您不用担心，我们华诺品牌与红星美凯龙已经是战盟，本来去年东莞展红星打算与包括舒达、曲美和我们华诺在内的十几家品牌企业一起做个联合展，但由于时间仓促，就取消了，红星的车总，赵总这些总部领导都到过我们公司参观指导，也对我们公司表示认可和给出了很高的评价。我们和居然之家等国内高端卖场也都形成战略合作。至于其他的卖场位置更没有问题，我们会帮助我们的合作伙伴拿到更好的位置。
客户：华诺对我们有什么要求
业务人员：首先是要认同公司品牌发展的原则，具备经营中高端家居品牌的理念和能力，有合适的位置，相应的资金实力，市场资源的整合能力等。
客户：开一家华诺的专卖店要投入大概多少钱？
业务人员：投入成本主要体现在装修和样品上，以一个店200平米计算，大概在20-25万左右。
客户：装修每平米大概多少钱？
业务人员：这个要看您所在地的城市经济消费水平，像我们深圳店的装修价格在670元/平米，一般城市的装修大概在450-550/平米之间。
客户:饰品大概多少钱?(即将换品牌的会问可不可以不要饰品,我店里有很多)业务人员:饰品都是公司标配的叁万左右,您也知道一个售销良好的专卖店除了人员外软装及氛围是很重要的,而且风格定位不同所需配饰一定有很大的出入.我们前期投入也不是一个小数目,我相信您也不会因为这一点饰品而影响店面氛围及后期销售.(针对较真的客户可补充,要保持店面整体形象及氛围的同时,公司在经销商管理与支持上其实是很人性化的,如果咱们现有可相配的饰品,我们公司专业的设计团队及陈例人员会将此合理的利用上,这个您完全可以放心)
客户：你们在哪些地方有店？
业务人员：我们在深圳、广州、杭州、太原、石家庄、成都、青岛、唐山、泸州等城市都有店了，北京的北四环居然及上海的家具村在调场，调好就准备进场装修。
客户:你们哪里的专卖销售的好?月产值多少? 目前的话深圳红星销售最好，每月差不多在40万左右。（如继续问南方的客户就说石家庄销售的也不错，好的时候差不多30来万，北方的就说杭州）
客户:你们的交期多久?可以接受订制吗? 交期：接到订单起15天完成生产，可以出货。
订制：我们绝对不会让喜欢我们沙发的顾客因家里的尺寸而选择换款式，所以沙发的组合性比较强，大小户型基本都可以搭配到合适的，但是我们可以根据客户不同的喜好而对皮及色及配线进行更换。如果真的出现其它订制公司会收取相应的成本费。
客户：你们产品有哪些卖点？
业务人员：第一，运营了23年的国际知名品牌；第二、欧洲原创设计（款式上的差异）；第三、行业领先的特殊的工艺处理（表面处理的细节体现公司的实力和管理）；恒定的产品质量等。
客户：皮是哪里的？用的是什么木材、海绵？
业务人员：全部进口，真皮的主要进口国意大利、美国，国内唯一一家现有1.5亿元的库存，有160多种皮色可供顾客选择。每一张皮都有它的独有的识别码；木材是新西兰进口的火炬松，通过“雨林联盟”的环保
认证，经过药水侵泡、熏蒸等工艺；我们在东莞有自主海绵生产工厂和精密的海绵检测仪器，这些都保障了华诺品质的长期稳定。
客户：你们的环保标准？
业务人员：环保一直是我们的优势，工厂已经通过ISO 14000的环保体系认证，所有材料和配件均采用欧洲标准E1级。去年还获得家具行业颁发的环保产品金奖！
客户：这些款式有点普通？
业务人员：这些是我们在国内比较畅销的款式或特价款，很多商家最初会有这种感觉，但在实际的销售中，却卖得很好。而且我们华诺自主研发积累到现在有3000多个款式，还在不断的研发新款，所以在店内产品组合和以后的款式更新上都有保障。
客户：你们是哪里的品牌？
业务人员：我们是意大利品牌，生产基地在深圳。
客户：配套是你们自己做的吗？
业务人员：我们是产、销、品一体化的沙发企业，我们的配套只是自主设计，找有实力的制造企业为我们OEM，经过一年多的磨合，在整体客厅家居的搭配上已经做到高度统一。整套的销售都很好。
客户：一个200平方的店大概摆多少套沙发？
业务人员：9-11套左右，我们求精不求多，同时也要避免商业面积的浪费。
客户：像你们有哪些竞争品牌啊？
业务人员：这个问题问的很好，如果从真皮沙发的产品入手，那竞争品牌比比皆是，如果从差异化竞争看，我们可以说没有竞争对手，其
一、所有产品全部欧洲原创设计；其
二、独特而大胆的配色，是行业内的中小企业无法模仿的；其
三、精细的工艺体现在每一张沙发上，您看。。；如果非要在价格上找到竞争对手，那就介于“自然主义”“米洛”和“顾家” “左右”中间，品质与“夏图”“NATUZZI”差不多。但我们比“自然主义”“米洛”有性价比优势，比“顾家”更时尚、个性化且更具备客厅文化的张力；与“左右”相比，在产品的品质上超过左右实在是太多了，不在一条平行线上。
客户：你们有检测报告和报关单吗？开店的资质证明吗？
业务人员：您放心，这些我们都是有的，您与我们签订合作意向书缴纳合同定金或签订正式合同后，我们会将我们的八项资质证明快递过去您那边的！
客户：可以多给点支持吗（比如装修、样板折扣等）？
业务人员：公司统一实行加盟经营政策，最初打算要收加盟费的，考虑到目前的国内家具界行情，决定暂时不收加盟费，还给予装修补助，支持力度已经很大了，明年可能要考虑收广告费或加盟费了，今年签约的客户是不收的。
客户：年返点有多少？
业务人员：参照展会支持政策。
客户：意向金会退吗？ 业务人员：签订意向书及正式合同后就需要缴纳意向金3万元到公司制定账户上，装修后首批样品货款中全额返还。如果合作不成功，会全额免息退还。
应知：我们这里有去公司的豪华大巴，为了更直观的了解公司的产品和品牌，我和您一起去工厂看看最好了，和我们公司的刘总、蒋总见个面详细的聊聊。（各区域经理同时建立客户档案）
第四篇：展会接待英语口语[范文]
展会接待英语口语.txt大人物的悲哀在于他们需要不停地做出选择；而小人物的悲哀在于他们从来没有选择的机会。男人因沧桑而成熟，女人因成熟而沧桑。男人有了烟，有了酒，也就有了故事；女人有了钱，有了资色，也就有了悲剧。1 I've come to make sure that your stay in Beijing is a pleasant one.我特地为你们安排使你们在北京的逗留愉快。2 You're going out of your way for us, I believe.我相信这是对我们的特殊照顾了。3 It's just the matter of the schedule,that is,if it is convenient for you right now.如果你们感到方便的话，我想现在讨论一下日程安排的问题。4 I think we can draw up a tentative plan now.我认为现在可以先草拟一具临时方案。5 If he wants to make any changes,minor alternations can be made then.如果他有什么意见的话，我们还可以对计划稍加修改。6 Is there any way of ensuring we'll have enough time for our talks?我们是否能保证有充足的时间来谈判？7 So our evenings will be quite full then?那么我们的活动在晚上也安排满了吗？8 We'll leave some evenings free,that is,if it is all right with you.如果你们愿意的话，我们想留几个晚上供你们自由支配。9 We'd have to compare notes on what we've discussed during the day.我们想用点时间来研究讨论一下白天谈判的情况。10 That'll put us both in the picture.这样双方都能了解全面的情况。11 Then we'd have some ideas of what you'll be needing.那么我们就会心中有点儿数，知道你们需要什么了。12 I can't say for certain off-hand.我还不能马上说定。13 Better have something we can get our hands on rather than just spend all our time talking.有些实际材料拿到手总比坐着闲聊强。14 It'll be easier for us to get down to facts then.这样就容易进行实质性的谈判了。15 But wouldn't you like to spend an extra day or two here?你们不愿意在北京多待一天吗？16 I'm afraid that won't be possible,much as we'd like to.尽管我们很想这样做，但恐怕不行了。17 We've got to report back to the head office.我们还要回去向总部汇报情况呢。18 Thank you for you cooperation.谢谢你们的合作。19 We've arranged our schedule without any trouble.我们已经很顺利地把活动日程安排好了。20 Here is a copy of itinerary we have worked out for you and your friends.Would you please have a look at it?这是我们为你和你的朋友拟定的活动日程安排。请过目一下，好吗？21 If you have any questions on the details，feel free to ask.如果对某些细节有意见的话，请提出来。22 I can see you have put a lot of time into it.我相信你在制定这个计划上一定花了不少精力吧。23 We really wish you'll have a pleasant stay here.我们真诚地希望你们在这里过得愉快。24 I wonder if it is possible to arrange shopping for us.我想能否在我们访问结束时为我们安排一点时间购物。25 Welcome to our factory.欢迎到我们工厂来。26 I've been looking forward to visiting your factory.我一直都盼望着参观贵厂。27 You'll know our products better after this visit.参观后您会对我们的产品有更深的了解。28 Maybe we could start with the Designing Department.也许我们可以先参观一下设计部门。29 Then we could look at the production line.然后我们再去看看生产线。30 These drawings on the wall are process sheets.墙上的图表是工艺流程表。`
第五篇：展会接待英语口语解读
展会接待英语口语 I've come to make sure that your stay in Beijing is a pleasant one.我特地为你们安排使你们在 北京的逗留愉快。You're going out of your way for us, I believe.我相信这是对我们的特殊照顾了。It's just the matter of the schedule,that is,if it is convenient for you right now.如果你们感 到方便的话,我想现在讨论一下日程安排的问题。I think we can draw up a tentative plan now.我认为现在可以先草拟一具临时方案。If he wants to make any changes,minor alternations can be made then.如果他有什么意见 的话,我们还可以对计划稍加修改。Is there any way of ensuring we'll have enough time for our talks?我们是否能保证有充足 的时间来谈判? 7 So our evenings will be quite full then?那么我们的活动在晚上也安排满了吗? 8 We'll leave some evenings free,that is,if it is all right with you.如果你们愿意的话, 我们想 留几个晚上供你们自由支配。We'd have to compare notes on what we've discussed during the day.我们想用点时间来研 究讨论一下白天谈判的情况。That'll put us both in the picture.这样双方都能了解全面的情况。Then we'd have some ideas of what you'll be needing.那么我们就会心中有点儿数, 知道 你们需要什么了。I can't say for certain off-hand.我还不能马上说定。Better have something we can get our hands on rather than just spend all our time talking.有些实际材料拿到手总比坐着闲聊强。It'll be easier for us to get down to facts then.这样就容易进行实质性的谈判了。But wouldn't you like to spend an extra day or two here? 你们不愿意在北京多待一天 吗? 16 I'm afraid that won't be possible,much as we'd like to.尽管我们很想这样做, 但恐怕不行 了。We've got to report back to the head office.我们还要回去向总部汇报情况呢。18 Thank you for you cooperation.谢谢你们的合作。We've arranged our schedule without any trouble.我们已经很顺利地把活动日程安排好 了。Here is a copy of itinerary we have worked out for you and your friends.Would you please have a look at it?这是我们为你和你的朋友拟定的活动日程安排。请过目一下,好吗? 21 If you have any questions on the details, feel free to ask.如果对某些细节有意见的话, 请提出来。I can see you have put a lot of time into it.我相信你在制定这个计划上一定花了不少精 力吧。We really wish you'll have a pleasant stay here.我们真诚地希望你们在这里过得愉快。I wonder if it is possible to arrange shopping for us.我想能否在我们访问结束时为我们 安排一点时间购物。Welcome to our factory.欢迎到我们工厂来。I've been looking forward to visiting your factory.我一直都盼望着参观贵厂。27 You'll know our products better after this visit.参观后您会对我们的产品有更深的了解。Maybe we could start with the Designing Department.也许我们可以先参观一下设计部 门。Then we could look at the production line.然后我们再去看看生产线。30 These drawings on the wall are process sheets.墙上的图表是工艺流程表。
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