酒店前台接待英语用语（模版）

第一篇：酒店前台接待英语用语（模版）

酒店前台接待英语用语

一、预订服务

Good morning.This is Room reservation.May I help you?早上好，客房预订处，我能为您做什么？

What kind of room would you like to reserve ? 您想订哪种类型的房间?

A single room or a double room ?

要单人间还是双人房间？

For which dates do you want to book the rooms ? 您想订哪几天的房间呢？

What time will you be arriving?

您将在何时到达？

May I know your name ?

您能告诉我您的名字吗？

How long will you be staying?

您将要住多久？

I’d like to confirm your reservation.我要确认一下您的预订。

I’ll check the room availability.我查查客房预订情况。

You should pay a deposit of US$1000 beforehand.您应预期付1000美元的定金。

There is a 10 per cent discount.10%的折扣。

二、接待服务

What kind of room would you be prefer? 您要什么样的房间？

Have you got a booking?

您预订了吗？

A single room or a double room?

要单人间还是双人房间？

A double room costs 368 Yuan per night.双人房的房价是每晚368元。

Breakfast is also included.早餐也包括在内。

May I see your passport?

我能看一下您的护照吗？

Could you fill in this form, please?

请您填一下这张登记表好吗？

This is your room card and room key?

这是您的房卡和房间钥匙。

Could you sign your name, please?

请您签一下名，好吗？

If you leave after 6:00 p.m , you’ll have to pay the full account.晚上六点以后退房,按全天收费计算.You’ll have to register individually, please.请你们分开登记。

How would you like to pay , sir , in cash or by credit card ? 先生，请问您是用现金付款还是用信用卡付账？

I feel terribly sorry.this is the busiest season and all kinds of rooms are fully booked.非常抱歉，这个季节人多，各种房间都订满了。

Do you know which unit is responsible for the reception?

您知道您是由哪个单位负责接待的吗？

Could you keep your room key until you check out ?

请您在住宿期间自己保管钥匙，直到结帐离开。

三、收银服务

Here is your bill.It’s 2000 Yuan in all.这是您的账单。总共2000元。

How would you like to pay , sir , in cash or by credit card ? 先生，请问您是用现金付款还是用信用卡付账？

Please check it and sign here.请核对一下，在这里签个字。

I will write out a receipt for you.我给您开一张收据。

May I check the details for you , please?

我能为您核对账单上的详细内容吗？

Do you have any charges for this morning?

您今天是否挂帐用酒店的服务?

We’ll have to charge you $10 extra.我们要向您额外收10美元。

Did you make any phone calls from room, sir?

先生，您从房间打过电话吗？

Excuse me , sir , but I don’t think that will be enough.先生，对不起，我认为钱数不够。

I am sorry ,sir ,there has been an error in your bill.Please wait a minute while I correct it.对不起，先生，您的帐单算错了。请稍候，我马上把它改过来。

Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please?

先生，您的行李拿下来了吗？能请您在行李拿下来后再结帐吗？

Sorry , your credit card has been stopped paying.According to the regulations of bank, it must be cancelled.对不起,您的信用卡已经止付。根据银行规定要取消。

四、兑换外币

The rates of exchange are on the board there.今天的兑换牌价在那里的牌子上。

How much would you like to change?

您要换多少？

It’s 8.10 Yuan RMB for one US dollar?

1美元兑换8.10元人民币。

情景对话

一、Check in

1.C :Good afternoon , sir.Welcome to our hotel.May I help you ? G:Yes.I booked a room one week ago.C:May I have your name please , sir ?

G:John Smith.C:Just a moment , sir.While I look through out list.Yes , We do have a reservation for you , Mr.Smith.A city view single room with bath.You’ve paid 2000 Yuan RMB as a deposit.Is that correct ?

G:That’s it.C:Would you please fill in this registration card , sir ?

G:Sure.Here you are.I think I’ve filled in everything correctly.C:Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure.Oh , here , sir.You forget to fill in the date of departure.May I fill it in for you ? You are leaving on…

G:October 24.C:May I see your passport , please ? Thank you ,sir.Now everything is in order.And here is your key.Mr.Smith.Your room number is 1107.It’s on the 11th floor and your room rate is 500 RMB per night.Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it.Please make sure that you have it with you all the time.You need to show it when you sign for your meals and drinks in the restaurants and the bars.G:Yes, I’ll keep it with care , thank you.C:I hope you enjoy yours stay with us.2.C:Good afternoon, madam.Can I help you?

G:Good afternoon, I want a single room, please.C:Have you made a reservation?

G:No, I haven’t.C:How long do you want to stay?

G:Three days.C:I’ll see what we have, madam.Oh, yes.I can offer you a room on the eight floor.G:Fine.C:May I see your passport?

G:Of course.Here you are.C:Thank you.Madam.Could you fill in this form, please?

G:Yes.Here it is.C:Thank you, Here is your key.It’s Room 808 on the eight floor.G:Thank you very much.Good night.二、Check out

1.C:Good morning.Can I help you?

G:Yes.I would like to check out.Could I have my bill.Please?

C:Certainly, sir, May I know your name and your room number, please ? G:Dennis black, Room 1108.C:All right.Here is your bill, Mr.Black.The total is 1800 Yuan.G:The figure seems right.C:How would you like to pay, Mr.Black , in cash or by credit card ? G:In cash.Here is the money.C:Thank you, Mr.Black.Just a moment, please , I’ll write out a receipt for you.2．C:Good morning.Can I help you?

G:Yes, I’d like to check out now.C:Can I have your name and room number, please ?

G:John smith, room 1208.C:May I have your room key, please ?

G:Sure.Here you are.C:Just a moment, please…..Mr.Smith.Here is your bill.Would you like to check it ?

G:I’m sorry.What’s the 20 Yuan for ?

C:That’s for the drinks you ordered from your room.G:I see.C:How would you like to make payment , Mr.Smith ?

G:I’d like to pay in cash.C:That’ll be 2180 Yuan.G:Here you are.C:Here’s your change and receipt ,Mr.Smith , I’ll send a bellman up to get your luggage.G:Thank you.C:You are welcome , Good-bye.三、Reservation

1.C:Good morning.This is room reservation.May I help you ? G:Yes , I’d like to book a room , please.C:Fine , For which date ?

G:For Oct.1st.C:For how many nights ?

G:Two nights.C:A single room or a double room ?

G:A double room.C:Could you give me your name , please ?

G:Mr.John Cook.C:May I have your telephone number , please ?

G:021-81006382

C:What time do you expect to arrive , sir ?

G:At about 6.p.m.C:Fine ,Mr.Jone Cook , a double room for Oct.1st and 2nd.G:That is right.Good-bye.C:Good-bye and we are looking forward to seeing you.2.C:Good morning.Room reservation.Can I help you ?

G:I’d like to make a reservation.C:When for ?

G:For Sept.9th.C:For how long ?

G:About a week.C:Could you hold the line , please ? I’ll check….Thank you for waiting , sir.I’m afraid our hotel is fully booked on those days.G:That’s all right.C:We’re very sorry , sir.We hope you understand

第二篇：酒店前台接待用语中英文

酒店前台接待日常用语

第一部分 问候

1.Welcome to haiyatt garden Hotel.I’m ***, what should I call you, please?

欢迎光临海悦酒店。我是***，请问我该怎么称呼你呢？

2.Good morning/afternoon/evening, Sir/Madame.What can I do for you? 先生/女士，你好！请问我能为您做点什么？

3.My name is ***, is there anything else I can do for you, just let me know.我叫***，如果需要我为您做些什么，请告诉我。

4.If you have any problems, please feel free to contact us.如果你有任何需要，请随时联系我们。

Part 2 Helping to Check-in

第二部分 帮助入住

1.Please have a seat for a while I’ll help you with the check-in procedure.请在那边稍坐一会儿，我将会为您办理入住手续。

2.Would you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure.请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。

3.How many nights will you stay this time?

这次入住您会住多少天？

4.Which room would you like, smoking room or non-smoking room? 您是要吸烟房间还是不吸烟房间？

5.Excuse me, Sir/Madame.How would you like to pay the deposit, together or separately?

先生/女士，不好意思，打搅一下。请问您是要分开付押金还是一起付呢？

Here is your room key and the breakfast coupon.Would you please sign here? 这是您的房卡和早餐券。请您在这里签个名好吗？

7.Here are your passport and the credit card.You can go up to the room now I hope you enjoy your stay with us..这是给回您的护照和信用卡。现在您可以上房间了。希望您在这里居住愉快。Part 3 Providing Service During Staying

第三部分 居停期间提供服务

Regular Service常规服务

(1)Please wait a second.I’ll transfer it for you..请稍等一下。马上为你转接过去。

(2)Becauseso please be careful.今天外面在下雨，地面很滑走路时请多加小心。

Internet Service网络服务

There is free broadband Internet access in every room , connector plug is on the desk.写字台上有宽带插头，您可以随便使用。

(2)There is a little trouble in the computer service center, so the Internet is disconnected temporarily.Please wait a while, It’ll be recovered soon.对不起，酒店的电脑服务中心出现了一点小故障，房间暂时不上了网，请稍候一下就会恢复正常。

(3)Ok, I’ll arrange a computer engineer to help you.好的，我马上安排电脑员上去帮您。

About the Laundry关于洗衣

The laundry collected between 8am to 6pm will be returned at midnight on the same day;while the one collected between 6pm to 8 am will be returned at 2pm on the next day.上午八点到下午两点接洗衣将会在当天午夜前送回；而下午两点到次日八点的洗衣将会在第二日下午两点之前送回。

For the laundry, the regular service is within 8 hours and the express service is within 5hours.普洗服务是八小时内送回,而快洗是5小时。

(3)There is a stain on your clothes, and we’ll try our best to get rid of it.However, I can’t guarantee that we can remove it totally.您的衣服上有很难洗掉的污迹，我们会尽最大的努力去处理，但不能保证一定可以处理掉。

(4)---Could you send someone up for my laundry, please?

请派人到我房间取要洗的衣服，好吗？

===Certainly, sir.Our room attendant will be up in a minute.好的,我们的服务员马上到。

Medical Service医疗服务

(1)You don’t look very well today.What seems to be wrong ?

你看上去有些不舒服, 还好吧 ?

(2)I feel dizzy and have a sore throat besides , I can not sleep well recently?

我感到头晕，喉咙痛。还有，最近都睡不好。

(3)Don’t worry , I will arrange a doctor to look after you.不要担心，我将立即安排医生照顾你。

(4)Any other symptoms? Like stomach ache, coughing, or nausea? 还有其他症状吗？比如胃痛、咳嗽或者恶心？

(5)The doctor said you have got the flu.She’ll prescribe some medicine for you.take two tablets at a time, three times a day.You’d better stay in bed for one or two days.医生说你感冒了。她会给你开药。这药每次吃两片，每天三次，并建议你最好在床上休息一两天。

(6)---Are they strong?

==Yes.They may make you a little drowsy.By the way, you should be sure to take them after you eat.---药性强吗？

==是的，会让你犯困。还有，你得在用餐完毕后才能吃药。

(7)Can you give me some medicine for heartburn?

你可以给点胃药给我吗？

(8)I’m afraid the doctor can’t give you medicine for that unless you tell her about your history of stomach ache?

如果你不告诉医生你是否有胃病史，恐怕他不能随便给你胃药。

(9)Well, I do have gastritis for two years.恩，我确实有两年的胃病。

(10)Since your blood pressure is higher than normal, could you tell the doctor whether you have diabetes?

你的血压偏高，请问你是否有糖尿病？

(11)How is the acid in your stomach? Is the acid feeling very strong? 胃酸的强度怎么样？你是否感觉十分强烈？

(12)Are you taking other medicine at present? Please let us know just in case of chemical reaction..你最近有没有服用其它药物？为了防止药品之间产生不好的化学反应请告诉我们。

(13)Are you feeling better now, Sir?

先生，你好些了吗？

(14)---What happened to your leg, Sir?

先生，你的腿怎么呢 ？

==I tripped and fell in the bathroom.我不小心在浴室摔倒了。

---Please don’t worry, I’ll ask the doctor to go to see you right away.请不要担心，我马上叫医生过去。

Part 4 Apologize

第四部分 道歉

1.I’m very sorry.There could have been a mistake, and I do apologize for that.很抱歉。出了错误，我应当道歉。

2.I assure you it won’t happen again.我保证此类事情不会在发生。

3.I do apologize for inconvenience on behalf of our hotel.对您造成的不便，我谨代表酒店向您道歉。

4.I’m sorry to tell you that your medicine bottle(cosmetic bottle)was broken by accident.I sincerely apologize for that.非常抱歉，服务员在为您清理房间时，不小心打碎了你的药瓶（化妆品瓶子）。

5.I’m sorry to hear that.That’s unusual.I’ll look into the matter at once.很抱歉，这很不寻常，我立刻去调查一下。

6.I’m very sorry.I hope you’re not hurt Please forgive me..对不起，你没事吧，请原谅我。

7.I deeply apologize Madam, would you care to send this dress for dry-cleaning? No charge of course.我们深感抱歉，小姐。请你把衣服拿去干洗，一切费用，由酒店负担。

8.I’m terribly sorry Please do accept our apology.We’ll do our best..请接受我们的道歉，我们会尽快想办法。

9.I’m sorry for that.I will ask the repairman to fix it now.真是抱歉，我马上安排人去修理。

Part 5 The Damage

第五部分 赔 偿

1.I’m afraid you’ll have to pay for the damage.恐怕您得赔偿损失。I’m afraid you have to pay for the broken chair according to the hotel policy.根据酒店规定，恐怕你要对弄坏的椅子做出赔偿。

The indemnity for the burned carpet is 100 Yuan.损坏地毯的赔偿是人民币100元。

I’m sorry to inform you that we have to charge you 100 Yuan for the bloodstains

on your bed linen.我很遗憾地告诉你对于床单上的血迹我们要收取100元特别洗涤费。

Part 6 Expressing Appreciation

第六部分 道谢

1.Thank you for your kind understanding.谢谢您的理解。

2.I would like to thank you for your great support for our hotel.非常感谢您对我们酒店的大力支持。

Part 7 Say Goodbye

第七部分 道别

1.Wish you a pleasant journey!祝您旅途愉快！

2.On the house Sir,.I assure you that everything will be right next time you come.这是免费的。我保证你下次光临时，一切都会妥妥当当。

3.I’m looking forward to seeing you again.Good luck！

我期盼再次见到你，祝你好运！

Good Bye, and hope to see you again.再见，希望再见到您

第三篇：酒店前台接待服务用语

酒店前台接待服务用语

一． 入住：

1． 先生或小姐，您好，欢迎光临，请问有什么可以帮您的吗？

2． 请问您有预订吗？

3． 请问您打算住多长时间呢？

4． 我们酒店有XXX的房间，您看您喜欢哪种类型的呢？

5． 这样的房间每天每间只需人民币XXX元，您看可以吗？

6． 先生或小姐，麻烦您出示一下您的证件好吗？谢谢

7． XX先生或小姐，请您稍等。

8． XX先生或小姐，请问您采用哪种方式付款呢？

10． XX先生或小姐，请问您还有其他要求吗？

11． XX先生或小姐，如果没有什么异议，请您在这儿签个字好吗？

12． XX先生或小姐，这是您的证件，请收好，谢谢。

13． 麻烦您在收银处办理一下押金手续好吗？

14． XX先生或小姐，这是您的早餐券，每天早晨7:00----8:30您可

以在六楼自助餐厅用早餐。

15． XX先生或小姐，我们酒店实行房务中心制，如果您在房间内

有什么需要可以拨打我们房务中心的电话。9285

16． XX先生或小姐，您的房间在X楼的XXX房间，这是您的欢迎

卡，请这边走乘坐电梯。

17． 祝您居住或住店愉快。

二． 预订：

1． 您好，北都大酒店。

2． 请问有什么可以帮您的吗？

3． 先生或小姐，请问该怎么称呼您呢？或是请问您贵姓？

4． XX先生或小姐，请问您是为自己预订还是为客人预订呢？

5． XX先生或小姐，请问您打算住几天或预订几天呢？

6． 请问您的客人大约什么时间到酒店？

7． XX先生或小姐，请问您一共几位客人？

8． XX先生或小姐，能告诉我您客人的名字吗？

9． XX先生或小姐，您看您喜欢哪种类型的房间呢？

10． 那您采用哪种方式付款呢？

11． XX先生或小姐，您能留一下您的联系方式吗？谢谢

12． XX先生或小姐，您还有就餐或其他方面的要求吗？

13． 我可以再为您复述一下预订内容吗？

14． XX先生或小姐，因为酒店房间比较紧张，如果您的预订有什

么变动的话，请及时通知我们，以便我们更好的为您提供服务，谢谢。

15． XX先生或小姐，请问还有其他要求吗？

16． 谢谢您选择我们酒店，我们将届时欢迎您的光临，再见。

第四篇：前台接待用语

一．造访：

1．客户或来访者进门，前台马上起身接待，并致以问候或欢迎辞。如站着则先于客人问话而致以问候或欢迎辞。（“请问有什么可以帮忙的吗？”）①单个人问候标准语如下：

“先生，您好！”或“先生，早上好！”

“小姐，您好！”或“小姐，早上好！”

“您好！欢迎来到通海科技公司。”

②来者是二人，标准问候语则为：

“二位先生好！”

“二位小姐好”

“先生、小姐，你们好！”

③来者为三人以上，标准问候语则为：

“各位好！”或“各位早上好！”“各位下午好”

“大家好！”或“大家早上好！”“大家下午好！”

④对已知道客户或来访者姓名的，标准问候语如下：

“X先生好！”

“X小姐好！”

⑤对已是第二次或二次以上来公司的客户、来访者，在沿用“单个人问候标准语”并看到客户点头或听到客户跟说“你好”之后，还可选用如下标准问候语：“先生，我记得您前不久（以前）来过我们公司，今天光临，再次表示欢迎！”a)请客户或来访者填写《来访登记表》并引导到等候区就座，递上茶水，送上公司营销宣传资料（“请问您找哪一位？”、“请问您贵姓？”、“请问您的单位？”、“您带证件了吗？”、“请您在这登记。”）；

b)当场解答或电话通知相关人员出现，介绍时先介绍主人，后介绍客人；c)引领客户或来访者接触相关人员，行走时走在客户或来访者侧前位置，并随时用手示意。途中与同事相遇，点头行礼，表示致意；

d)进入房间，要先轻轻敲门，听到回应再进。进入后，回手关门；

e)介绍双方，退出。如相关人员抽不开身回应，则安抚客户或来访者稍等，退出。

二.电话：

1．听到铃响，至少在第三声铃响前拿起话筒；

2．听话时先问候，并自报公司、部门。标准语：“您好，通海科技公司！”或 “您好，这里是通海科技公司！”(注意声音和表情)

3.对方讲述时留心听并记下要点，未听清时，及时告诉对方。随后根据对方的初次问话，迅速判断出他有何需求？作出标准回话。

①咨询业务：先生（小姐），关于这方面情况（软件咨询），让我们公司软件顾问X先生为您服务吧，他可以全面、专业地解释您所想了解的问题，我把电话转过去，请稍等。

②联系业务：与本公司关联的业务则转接相关部门相关人员；无关联业务，则直接回答：先生（小姐），我们公司现在没有这方面需要，请您联系其他公司吧，谢谢！

③找人：先生（小姐），您找的XX先生（小姐）名字叫什么？您跟他（她）预约了吗？请您稍等。（然后接通本公司XX先生的电话，询问转接与否。）④不指明的电话，判断自己不能处理时，可坦白告诉对方，并马上把电话转给能处理的人，在转交前，应先把对方所谈内容简明扼要地告诉接话人（通话简明扼要，不应长时间占线）；

4.结束时应说“谢谢！”，礼貌道别，待对方切断电话，再放下听筒； 附：

1.已知相关的人员现在不在办公室时，标准回话：“对不起，XX先生暂时不在办公室，请问有什么事情我可以转告吗？在不了解对方的动机、目的时，不随便传话，更不在未授权的情况下说出指定被访者/受话人的行踪或将被访者/受话人的手机号码或家庭电话号码告诉来电者。

2.如果来电者不希望和具体某个人或者不确定和谁通话时，标准回话: “有什么可以帮到您的吗？”通过与他/她对话了解来电者的目的。如果是一般性的推销电话，标准回话: “对不起，XX先生外出了，您需要我转达什么信息吗？”

3.如果来电者拨错了号码，标准回话: “对不起，您是不是打错了呢？这里是通海科技”。如果有必要你还可以告诉来电者“这里的号码是87512628

4.在向被访者转达来访时，应告诉来访者的姓名。

第五篇：酒店前台接待规范英语

酒店前台接待规范英语

酒店英语：前台接待处规范用语

上午好，欢迎光临/欢迎光临XXX酒店。

Good morning, Welcome to XXX Hotel.下午好，××先生，非常高兴再次见到您。

Good morning, Mr.×.Nice to meet you again!

请问您有预订吗？

Have you make reservation?

请问您订房人的姓名/请问您谁帮您做的预订？

Please tell me who make the reservation for you?

是的，您订了两间豪华房，住两晚。

Yes, you have made a reservation of two deluxe rooms for two nights.请您出示护照

Please give me your passport.您的房价是人民币500元

Your room rate is RMB￥500

请在这这里签名。

Please sign here.请问您怎么样付押金。

How would you like to pay the deposit?

退房时间是中午十二时，如果您想延迟至下午六时前退房，另加半天房费，六时后退房，将

加收一天房费。

Check out time is 12:00 noon.A half day charge of your rate will be added for extended check out

time before 6:00pm, and a full day charge after 6:00pm.祝您在这里过得愉快。

Wish you enjoy your stay with us.××先生，请问您有没有用小酒吧的饮品或小食呢？

Mr.××, did you take drinks or snacks from the mini-bar?

这是帐单，总额是……，请您检查一下。

Here is the bill, the total amount is …….Please check it/have a look at it.欢迎您下次光临，祝您一路平安/旅途愉快！

Hope to see you again soon and wish a nice flight/trip.请把押金收据给我。

Please give the deposit receipt.请问您怎样付款呢？

How would you like to pay the bill?

希望很快可以再见到您。

Wish to see you again soon.