第一篇：机场地勤常用英语教程全集-厦门高崎机场员工英语面试入职必看（xiexiebang推荐）
机场地勤常用英语教程全集-厦门高崎机场员工英语面试入职必看
1.入境英语
May I see your passport, please?
麻烦请给我你的护照。
Where are you staying?
将在那儿住宿?
Here is my passport / Here it is.这是我的护照。
I will stay at Boston Hotel.我将住在波士顿饭店。
What's the purpose of your visit?
旅行的目的为何?
Do you have a return ticket to Taiwan?
是否有台湾回程机票?
Sightseeing(Businese).观光(公务)。
Yes, here it is.有的，这就是回程机票。
How long will you be staying in the United States?
预计在美国停留多久?
How much money do you have with you?
你随身携带多少现金? days.5天。
I have 800 dollars.大约800元。
I plan to stay for about 10 days.预计停留约10天。
Good.Have a nice day.祝你玩得愉快。
I'm just passing through.我只是过境而已。
Thank you.谢谢。
I am leaving for Geneva tonight.今晚即动身前往日内瓦。
2.行李遗失
Where can I get my baggage?
我在何处可取得行李?
It's a small ovemight bag.It's light brown.它是一个茶色小旅行袋。
I can'find my baggage.我找不到我的行李。
Please wait for a moment while we are investigating.我们正在调查，请稍等一下。Here is my claim tag.这是我的行李票。
We may have lost some baggage so we'd like to make a lost baggage report.Would you come with me to the office? 我们可能遗失了几件行李，所以必须填份行李遗失报告。请和我到办公室
Could you please check it urgently? 是否可麻烦紧急查询? How soon will I find out? 多快可找到? How many pieces of baggage have you lost? 你总共遗失了几件行李? Please deliver the baggage to my hotel as soon as you've located it.一旦找到行李，请立即送到我停留的饭店。Can you describe your baggage? 请描述你的行李。
How can you help me if you can't find my baggage today? 若是今天无法找到行李，你可如何帮助我? It is a medium-sized Samsonite, and it's gray.它是一个中型的灰色绅耐特皮箱。
I'd like to purchase what I need for the night.我想要购买过夜所需的用品。
It is a large leather suitcase with my name tag.It's dark blue.它是一个上面系有我名牌的大型皮制黑蓝色行李箱。3.海关申报
Your passport and declaration card, please.请出示护照和申报单。
This is a souvenir that I'm taking to Taiwan.这是我要带去台湾的当地纪念品。Do you have anything to declare? 是否有任何东西需要申报? Do you have any liquor or cigarettes? 你有携带任何酒类或香烟吗? No, I don't.没有。
Yes, I have two bottles of whisky.是的，我带了两瓶酒。Please open this bag.请打开这个袋子。
The camera is for my personal use.这个相机是我私人使用的。
What are these? 这些东西是做何用? ou'll have to pay duty on this.你必须为这项物品缴付税金。
These are for my personal use.这些是我私人使用的东西。
Do you have any other baggage? 你还有其它行李吗? These are gifts for my friends.这些是给朋友的礼物。
O.K.Please give this declaration card to that officer at the exit.好了!请将这张申报卡交给出口处的官员。
4.机场旅游信息
Where is the tourist information? 旅游咨询中心在那里? Can you recommend a hotel which is not too expensive? 是否可建议一间较为廉价的旅馆? Is there an airport bus to the city 是否有机场巴士可到市区? Is there a hotel which costs under 50 dollars a night? 是否有每晚花费在50美元以下的饭店? Where is the bus stop(taxi stand)? 巴士站牌(出租车招呼站)在那里? Could you recommend a hotel in the city center? 是否可建议一家位于市中心的旅馆? Where can I get the limousine for Hilton Hotel? 我在何处可搭乘希尔顿饭店的接泊巴士? I'd like to stay at a hotel near the station(beach).我想要住在靠近车站(海滩)的饭店。
How can I get to Hilton Hotel? 我要如何才能到达希尔顿饭店? How much is it per night? 每晚费用为多少? Do you have a hotel list? 这儿有饭店目录吗? Does it include tax and service charge? 费用是否包含税与服务费? Can I have a youth hostel list? 是否可提供我一份青年旅馆的目录? Is breakast included? 早餐是否已包含于费用内? May I have a city map? 是否可给我一份城市地图?
Is there a discount for staying several days? 若停留数日是否有任何折扣?。
Can I reserve a hotel(rent a car)here? 我是否可在此预订饭店(租车)? I'd like to stay for two nights.我想要停留两晚。
5.机位预约、确认篇
Hello.This is United Airlines.联合航空，您好。
I'd like to reconfirm my flight.我想要再确认班机。
What's your name and flight number？
请说您的大名与班机号码？
My name is Jerry Cheng, and the flight number is UA 003 for Los Angeles.我的名字是杰瑞‧陈，班机号码是飞往洛杉机的联合航空003班机。
When is it？June 10th.行程是那一天？6月10日。
I'd like to make sure of the time it leaves.我想要确认班机时间没有改变。
I can't find your name.Really？
我找不到您的大名。真的？
May I have your name again？
请再告诉我一次您的大名？
I still can't find your name on the reservation list.我仍然无法在订位名单中找到您的名字。
Anyway, we have seats for new bookings on this flight.No problem.别担心，这班班机仍有空位提供新的订位者。
One economy class seat, is that right？
一个经济舱座位，对吗？
Now you have been booked.没问题，您已完成订位。
Thanks a lot.What time do you start check-in？
谢谢。你们何时开始办理登机？
Two hours before departure time.起飞前2小时。
You must check-in at least one hour before.你必须在至少1小时前办理登机。
【飞机客满时】
Then, please give me a new reservation.那么，请帮我重新订位。
Sorry, this flight is full.抱歉，这班飞机已客满。
What is the possibility of my getting a seat if I wait？
若是我在此等候，有机位的机率有多大？
When will the next flight to Los Angeles leave？
下一班飞往洛杉机的班机何时起飞？
The day after tomorrow, Friday.后天，星期五。
That will be fine.What's the flight number and departure time？
太好了。请告诉我班机号码与起飞时间？
What is the fare？
费用多少？
机场费
airport fee 国际机场
international airport 国内机场
domestic airport
机场候机楼
airport terminal 国际候机楼
international terminal 国际航班出港 international departure 国内航班出站 domestic departure 卫星楼
satellite 人口
in 出口
exit;out;way out 进港、到达
arrivals 不需报关
nothing to declare 海关
customs 登机口
gate;departure gate 候机室
departure lounge 航班号
FLT No(flight number)来自......arriving from 预计时间
scheduled time(SCHED)实际时间
actual time 已降落
landed 前往......departure to
起飞时间
departure time 延误
delayed V 登机
boarding 由此乘电梯前往登机 stairs and lifts to departures 迎宾处
greeting arriving 由此上楼
up;upstairs 由此下楼
down;downstairs 银行
bank 货币兑换处
money exchange;currency exchange 订旅馆
hotel reservation 行李暂存箱
luggage locker 出站(出港、离开)departures 登机手续办理 check-in 登机牌
boarding pass(card)护照检查处
passport control immigration 行李领取处
luggage claim;baggage claim 国际航班旅客 international passengers 中转
transfers 中转旅客
transfer passengers 中转处
transfer correspondence 过境
transit 报关物品
goods to declare 贵宾室
V.I.P.room 购票处
ticket office 付款处
cash 出租车乘车点 Taxi pick-up point 大轿车乘车点 coachpick-up point 航空公司汽车服务处 airline coach service 租车处(旅客自己驾车)car hire 公共汽车
bus;coach service 公用电话
public phone;telephone 厕所
toilet;W.C;lavatories;rest room 男厕
men's;gent's;gentlemen's 女厕
women's;lady's 餐厅
restaurant 酒吧
bar
咖啡馆
coffee shop;cafe 免税店
duty-free shop
邮局
post office 出售火车票
rail ticket 旅行安排
tour arrangement 行李牌
luggage tag
机场指示牌●●● 人口 in
出口 exit;out;way out
进站(进港、到达）arrivals 出站（出港、离开）departures 国内航班出站 domestic departure 国际航班出港 international departure 国内机场 domestic airport 国际机场 international airport
国际航班旅客 international passengers 中转旅客 transfer passengers 中转处 transfer correspondence 中转 transfers 过境 transit 航班号 FLT No(flight number)来自......arriving from 前往......departure to 起飞时间 departure time
预计时间 scheduled time(SCHED)实际时间 actual 延误 delayed 已降落 landed 购票处 ticket office 付款处 cash 机场候机楼 airport terminal
国际候机楼 international terminal 候机室 departure lounge 机场费 airport fee 登机 boarding
登机手续办理 check-in 登机牌 boarding pass(card)护照检查处 passport control immigration 由此乘电梯前往登机 stairs and lifts to departures 登机口 gate;departure gate 海关 customs
报关物品 goods to declare 不需报关 nothing to declare
行李领取处 luggage claim;baggage claim 卫星楼 satellite 贵宾室 V.I.P.room 由此上楼 up;upstairs
由此下楼 down;downstairs
厕所 toilet;W.C;lavatories;rest room 男厕 men’s;gent’s;gentlemen’s 女厕 women’s;lady’s 公用电话 public phone;telephone 餐厅 restaurant 酒吧 bar 咖啡馆 coffee shop;cafe 免税店 duty-free shop 货币兑换处 money exchange;currency exchange 出售火车票 rail ticket 订旅馆 hotel reservation 旅行安排 tour arrangement 公共汽车 bus;coach service 租车处(旅客自己驾车)car hire 航空公司汽车服务处 airline coach service 出租车 taxi 出租车乘车点 Taxipick-up point 大轿车乘车点 coachpick-up point 银行 bank 邮局 post office 迎宾处 greeting arriving ●●●机票●●●
飞机票(指限定条件)endoresement/restrictions 前往城市 to 旅客姓名 name of passenger 承运人(公司)carrier 旅行经停地点 good for passage between 航班号 flight no.起点城市 from
座舱等级 class(fare basis)起飞日期 date 机号 plane No.起飞时间 time 机座号 seat No.订座情况 status
吸烟坐位 smoking seat 机票确认 ticket confirm 非吸烟席 non-smoking seat 登机口 gate
●●●出（入）境卡●●● 年 year 月 month 日 day 出生日期 date of Birth(Birthdate)
姓 family name
名 First(Given)Name 性别 sex 男 male 女 female
偕行人数 accompanying number 国籍 nationality 国籍 country of citizenship 护照号 passport No.原住地 country of Origin(Country where you live)前往目的地国 destination country 登机城市 city where you boarded
签证签发地 city where visa was issued 签发日期 date issue
前往国家的住址 address while in 城市及国家 city and state 街道及门牌号 number and street 职业 occupation 专业技术人员 professionals & technical 行政管理人员 legislators &administrators 办事员 clerk 商业人员 commerce(Business People)服务人员 service 农民 farmer 工人 worker 其他 others 无业 jobless 签名 signature 官方填写 official use only
●●●签 证●●● 姓 surrname
名 first(given)name 性别 sex
出生日期 birthdate 国籍 nationality 护照号 passport No.编号 control No.签发地 Issue At
签发日期 Issue Date(或On)
失效日期(或必须在...日之前入境)expiry date(或 before)签证种类 visa 无效(class)停留期为......for stays of 国际班机 International Flight 国内班机 Domestic Flight 班机号码 Flight Number 来回机票 Round-Trip *** 单程机票 One-Way *** 商务客舱 Business Class 头等舱 First Class 经济舱 Economy Class 盥洗室 Lavatory 使用中 Occupied 无人 Vacant 女空服员 Stewardess 男空服员 Steward 海关申报处 Customs Service Area 货币申报 Currency Declaration 免税商品 Duty-Free Items 需课税商品 Dutiable Goods 观光 Sightseeing 行李 Baggage/Luggage 托运的行李 Checked baggage 行李领取处 Baggage claim area 随身行李 Carry-on baggage 行李牌 Baggage Tag 行李推车Luggage Cart 外币兑换店 Currency Exchange Shop 汇率 Exchange rate 旅行支票 Traveler's check 出入境
姓
family name 名
First(Given)Name 性别
sex 男
male 女
female 国籍
nationality 国籍
country of citizenship 护照号 passport No.原住地 country of Origin
(Country where you live)前往目的地国 destination country 登机城市
city where you boarded 签证签发地
city where visa was issued 签发日期
date issue 前往国家的住址 address while in 街道及门牌号 number and street 城市及国家
city and state 出生日期
date of Birth(Birthdate)年
year 月
month 日
day
偕行人数
accompanying number 职业
occupation 专业技术人员 professionals & technical 行政管理人员 legislators &administrators 办事员
clerk 商业人员
commerce(Business People)服务人员
service 农民
farmer 工人
worker 其他
others 无业
jobless 签名
signature 官方填写
official use only 机场费
airport fee 国际机场
international airport 国内机场
domestic airport
机场候机楼
airport terminal 国际候机楼
international terminal 国际航班出港 international departure 国内航班出站 domestic departure 卫星楼
satellite 人口
in 出口
exit;out;way out 进站(进港、到达)arrivals 不需报关
nothing to declare 海关
customs 登机口
gate;departure gate 候机室
departure lounge 航班号
FLT No(flight number)来自......arriving from 预计时间
scheduled time(SCHED)实际时间
actual time 已降落
landed 前往......departure to
起飞时间
departure time 延误
delayed 登机
boarding 由此乘电梯前往登机 stairs and lifts to departures 迎宾处
greeting arriving 由此上楼
up;upstairs 由此下楼
down;downstairs 银行
bank 货币兑换处
money exchange;currency exchange 订旅馆
hotel reservation 行李暂存箱
luggage locker 出站(出港、离开)departures 登机手续办理 check-in 登机牌
boarding pass(card)护照检查处
passport control immigration 行李领取处
luggage claim;baggage claim 国际航班旅客 international passengers 中转
transfers 中转旅客
transfer passengers 中转处
transfer correspondence 过境
transit 报关物品
goods to declare 贵宾室
V.I.P.room 购票处
***office 付款处
cash(衣人注：我记得挂CASH牌子的地方是兑换钱币的地方，存疑)出租车
taxi 出租车乘车点 Taxipick-up point 大轿车乘车点 coachpick-up point 航空公司汽车服务处 airline coach service 租车处(旅客自己驾车)car hire 公共汽车
bus;coach service 公用电话
public phone;telephone 厕所
toilet;W.C;lavatories;rest room 男厕
men's;gent's;gentlemen's 女厕
women's;lady's 餐厅
restaurant 酒吧
bar
咖啡馆
coffee shop;cafe 免税店
duty-free shop
邮局
post office 出售火车票
rail *** 旅行安排
tour arrangement 行李牌
luggage tag boarding check
登机牌 plane ***
飞机票 flight, flying
飞行
bumpy flight
不平稳的飞行 smooth flight
平稳的飞行 ramp
扶梯 altitude, height 高度 extra flight
加班 non-stop flight 连续飞行 circling
盘旋 forced landing
迫降 speed, velocity 速度
ceiling
上升限度 cruising speed
巡航速度 top speed
最高速度 first class
头等舱 night service
夜航 airsick
晕机 to taxi along
滑行 landing
着陆 to face the wind 迎风
air route,air line
航线 climbing,to gain height
爬升 economy class,tourist class
经济舱 connecting flight
衔接航班 direct flight, straight flight
直飞 to rock, to toss, to bump
颠簸 to lose height, to fly low
降低 to take off, take-off
起飞 to board a plane,get into a plane 上飞机 to get off a plane,alight from a plane 下飞机
机场英语指示牌 机场费 airport fee 国际机场 international airport 国内机场 domestic airport 机场候机楼 airport terminal 国际候机楼 international terminal 国际航班出港 international departure 国内航班出站 domestic departure 卫星楼 satellite 人口 in 出口 exit;out;way out 进站(进港、到达）arrivals 不需报关 nothing to declare 海关 customs 登机口 gate;departure gate 候机室 departure lounge 航班号 FLT No(flight number)来自......arriving from 预计时间 scheduled time(SCHED)实际时间 actual 已降落 landed 前往......departure to 起飞时间 departure time 延误 delayed 登机 boarding 由此乘电梯前往登机 stairs and lifts to departures
由此上楼 up;upstairs 由此下楼 down;downstairs 免税店 duty-free shop 货币兑换处 money exchange;currency exchange 订旅馆 hotel reservation 行李暂存箱 luggage locker 出站（出港、离开）departures 登机手续办理 check-in 登机牌 boarding pass(card)护照检查处 passport control immigration 行李领取处 luggage claim;baggage claim 国际航班旅客 international passengers 中转 transfers 中转旅客 transfer passengers 中转处 transfer correspondence 过境 transit 报关物品 goods to declare 贵宾室 V.I.P.room 购票处 ticket office 付款处 cash 出租车 taxi 出租车乘车点 Taxipick-up point 大轿车乘车点 coachpick-up point 航空公司汽车服务处 airline coach service 租车处(旅客自己驾车)car hire 公共汽车 bus;coach service 公用电话 public phone;telephone 厕所 toilet;W.C;lavatories;rest room 男厕 men's;gent's;gentlemen's 女厕 women's;lady's 餐厅 restaurant 酒吧 bar 咖啡馆 coffee shop;cafe 银行 bank 邮局 post office 出售火车票 rail ticket 旅行安排 tour arrangement 行李牌 luggage tag 机 票
旅客姓名 name of passenger 承运人(公司)carrier 航班号 flight no.座舱等级 class(fare basis)机号 plane No.机座号 seat No.吸烟坐位 smoking seat 非吸烟席 non-smoking seat 前往城市 to 起点城市 from 起飞日期 date 起飞时间 time 旅行经停地点 good for passage between 订座情况 status 机票确认 ticket confirm 出（入）境卡 姓 family name 名 First(Given)Name 性别 sex 男 male 女 female 专业技术人员 professionals & technical 行政管理人员 legislators & administrators 办事员 clerk
商业人员 commerce(Business People)服务人员 service 农民 farmer 工人 worker 其他 others 无业 jobless 签名 signature 官方填写 official use only 年 year 月 month 日 day 出生日期 date of Birth(Birth date)偕行人数 accompanying number 职业 occupation 国籍 nationality 国籍 country of citizenship 护照号 passport No.原住地 country of Origin(Country where you live)前往目的地国 destination country 登机城市 city where you boarded 签证签发地 city where visa was issued 签发日期 date issue 前往国家的住址 address while in 街道及门牌号 number and street 城市及国家 city and state 签 证
姓 surname 名 first(given)name 性别 sex 出生日期 birthdate 国籍 nationality 护照号 passport No.编号 control No.签发地 Issue At 签发日期 Issue Date(或On)失效日期（或必须在...日之前入境）expiry date（或 before）停留期为......for stays of 10天 ten days 8周 eight weeks 3个月 three months 6个月 six months 1年 one year 3年 three years 签证种类 visa type(class)
日期、数字、符号
一月 JAN 二月 FEB 三月 MAR 四月 APR 五月 MAY 六月 JUN 七月 JUL 八月 AUG 九月 SEP 十月 OCT 十一月 NOV 十二月 DEC 天 day(s)周 week(s)月 month(s)年 year(s)1993年6月12日 12 Jun.1993 机票上英语
飞机票(指限定条件)endoresement/restrictions
旅客姓名
name of passenger 旅行经停地点 good for passage between 起点城市
from 起飞日期
date 起飞时间
time 订座情况
status 机票确认
ticket confirm 登机口
gate 前往城市
to 承运人(公司)carrier 航班号
flight no.座舱等级
class(fare basis)机号
plane No.机座号
seat No.吸烟坐位
smoking seat 非吸烟席
non-smoking seat 预定机位
1.I''d like to make a reservation for a flight from New York to Boston on Nov.28th.2.Could I get my seat assignment? 3.I''d like a window seat.4.I''d like in the non-smoking section.5.I prefer to sit by the window.6.Do you have a seat on the flight after that?
1.我想预定十一月二十八号从纽约到波士顿的班机。2.我可以指定座位吗？ 3.我要一个靠窗的位子。4.我想要无烟区的座位。5.我想坐在靠窗位置。6.下一班飞机有位子吗？ 解析：
1.window seat 是靠窗的座位，aisle seat是靠走道的座位 2.one-way ticket 单程票 round-trip ticket是双程票
3.三种机位的等级为：first class 头等舱； business class公务舱;economy class 经济舱 其他常用的问句
1.What''s the department time? 起飞时间是什么时候？
2.What time is the flight scheduled to leave today? 那班飞机今天何时起飞？ 3.What''s the check-in time? 何时开始办理登记手续？ 4.How long does the flight take? 要飞多久？
5.Is this ticket refundable？这张机票可以退票吗？ 租车
1.I''d like to reserve a car for next Monday.我想在下周一预定一辆车。2.How much do you charge for renting a car? 租一辆车要多少钱？ 3.I''d like to keep the car for one more day.我要多租一天车。
机场英语 1.入境
May I see your passport, please? 麻烦请给我你的护照。Where are you staying? 将在那儿住宿? Here is my passport / Here it is.这是我的护照。I will stay at Boston Hotel.我将住在波士顿饭店。What's the purpose of your visit? 旅行的目的为何? Do you have a return ticket to Taiwan? 是否有台湾回程机票? Sightseeing(Businese).观光(公务)。Yes, here it is.有的，这就是回程机票。
How long will you be staying in the United States? 预计在美国停留多久?
How much money do you have with you? 你随身携带多少现金? 5 days.5天。
I have 800 dollars.大约800元。
I plan to stay for about 10 days.预计停留约10天。Good.Have a nice day.祝你玩得愉快。I'm just passing through.我只是过境而已。Thank you.谢谢。
I am leaving for Geneva tonight.今晚即动身前往日内瓦。
2.行李遗失
Where can I get my baggage? 我在何处可取得行李? It's a small ovemight bag.It's light brown.它是一个茶色小旅行袋。I can'find my baggage.我找不到我的行李。
Please wait for a moment while we are investigating.我们正在调查，请稍等一下。Here is my claim tag.这是我的行李票。We may have lost some baggage so we'd like to make a lost baggage report.Would you come with me to the office? 我们可能遗失了几件行李，所以必须填份行李遗失报告。请和我到办公室。
Could you please check it urgently? 是否可麻烦紧急查询? How soon will I find out? 多快可找到? How many pieces of baggage have you lost? 你总共遗失了几件行李? Please deliver the baggage to my hotel as soon as you've located it.一旦找到行李，请立即送到我停留的饭店。
Can you describe your baggage? 请描述你的行李。
How can you help me if you can't find my baggage today? 若是今天无法找到行李，你可如何帮助我? It is a medium-sized Samsonite, and it's gray.它是一个中型的灰色绅耐特皮箱。I'd like to purchase what I need for the night.我想要购买过夜所需的用品。
It is a large leather suitcase with my name tag.It's dark blue.它是一个上面系有我名牌的大型皮制黑蓝色行李箱。3.海关申报
Your passport and declaration card, please.请出示护照和申报单。
This is a souvenir that I'm taking to Taiwan.这是我要带去台湾的当地纪念品。Do you have anything to declare? 是否有任何东西需要申报? Do you have any liquor or cigarettes? 你有携带任何酒类或香烟吗? No, I don't.没有。
Yes, I have two bottles of whisky.是的，我带了两瓶酒。Please open this bag.请打开这个袋子。
The camera is for my personal use.这个相机是我私人使用的。What are these? 这些东西是做何用? you'll have to pay duty on this.你必须为这项物品缴付税金。These are for my personal use.这些是我私人使用的东西。Do you have any other baggage? 你还有其它行李吗? These are gifts for my friends.这些是给朋友的礼物。
O.K.Please give this declaration card to that officer at the exit.好了!请将这张申报卡交给出口处的官员。4.旅游信息
Where is the tourist information? 旅游咨询中心在那里? Can you recommend a hotel which is not too expensive? 是否可建议一间较为廉价的旅馆? Is there an airport bus to the city? 是否有机场巴士可到市区? Is there a hotel which costs under 50 dollars a night? 是否有每晚花费在50美元以下的饭店? Where is the bus stop(taxi stand)? 巴士站牌(出租车招呼站)在那里? Could you recommend a hotel in the city center? 是否可建议一家位于市中心的旅馆? Where can I get the limousine for Hilton Hotel? 我在何处可搭乘希尔顿饭店的接泊巴士? I'd like to stay at a hotel near the station(beach).我想要住在靠近车站(海滩)的饭店。How can I get to Hilton Hotel? 我要如何才能到达希尔顿饭店? How much is it per night? 每晚费用为多少? Do you have a hotel list? 这儿有饭店目录吗? Does it include tax and service charge? 费用是否包含税与服务费? Can I have a youth hostel list? 是否可提供我一份青年招待所的目录? Is breakast included? 早餐是否已包含于费用内? May I have a city map? 是否可给我一份城市地图? Is there a discount for staying several days? 若停留数日是否有任何折扣? Can I reserve a hotel(rent a car)here? 我是否可在此预订饭店(租车)? I'd like to stay for two nights.我想要停留两晚。5.机位预约、确认篇
虽然现在许多航空公司已取消72小时前需确认机位的手续，然而，以防万一，最好仍在回程或前往下一段旅程前打电话确认机位无误。若机位预订有问题，最好马上重新订位，以免延误行程。
Hello.This is United Airlines.联合航空，您好。I'd like to reconfirm my flight.我想要再确认班机。
What's your name and flight number？ 请说您的大名与班机号码？
My name is Jerry Cheng, and the flight number is UA 003 for Los Angeles.我的名字是杰瑞陈，班机号码是飞往洛杉机的联合航空003班机。
When is it？June 10th.行程是那一天？6月10日。
I'd like to make sure of the time it leaves.我想要确认班机时间没有改变。I can't find your name.Really？ 我找不到您的大名。真的？ May I have your name again？ 请再告诉我一次您的大名？
I still can't find your name on the reservation list.我仍然无法在订位名单中找到您的名字。Anyway, we have seats for new bookings on this flight.No problem.别担心，这班班机仍有空位提供新的订位者。
One economy class seat, is that right？一个经济舱座位，对吗？ Now you have been booked.没问题，您已完成订位。
Thanks a lot.What time do you start check-in？谢谢。你们何时开始办理登机？ Two hours before departure time.起飞前2小时。
You must check-in at least one hour before.你必须在至少1小时前办理登机。【飞机客满时】
Then, please give me a new reservation.那么，请帮我重新订位。Sorry, this flight is full.抱歉，这班飞机已客满。
What is the possibility of my getting a seat if I wait？若是我在此等候，有机位的机率有多大？ When will the next flight to Los Angeles leave？下一班飞往洛杉机的班机何时起飞？ The day after tomorrow, Friday.后天，星期五。
That will be fine.What's the flight number and departure time？太好了。请告诉我班机号码与起飞时间？
What is the fare？ 费用多少？ 上机实用英语
(出示登机证予服务人员)我的座位在那里? Where is my seat? 我能将手提行李放在这儿吗? Can I put my baggage here ? 是否可替我更换座位? Could you change my seat, please? 我是否可将座位向後倾倒?（向後座的乘客说）May I recline my seat? 我是否可抽烟? May I somke? 需要什麼饮料吗? What kind of drinks do you want? 机上提供那些饮料? What kind of drinks do you have? 咖啡、茶、果汁、可乐、啤酒和调酒。We have coffee, tea, juice, coke, beer and cocktails.晚餐想吃牛肉、鸡肉或是鱼? Which would you like for dinner, beef, chicken or fish? 请给我加水威士忌。Scotch and water, please.请给我牛肉。Beef, please.我觉得有些冷(热)。I feel cold(hot).请给我一个枕头和毛毯。May I have a pillow and a blanket, please? 机上有中文报纸或杂志吗? Do you have any Chinese newspapers(magazines)? 我觉得有些不舒服，是否可给我一些药? I feel a little sick, Can I have some medicine? 还有多久到达檀香山? How much longer does it take to get to Honolulu? 这班班机會准时到达吗? Will this flight get there on time? 我担心能否赶上转机班机。I’m anxious about my connecting flight.请告诉我如何填写这张表格? Could you tell me how to fill in this form? 旅行常用词汇之机场指示篇
机场费
airport fee 国际机场
international airport 国内机场
domestic airport
机场候机楼
airport terminal 国际候机楼
international terminal 国际航班出港 international departure 国内航班出站 domestic departure 卫星楼
satellite 人口
in 出口
exit;out;way out 进站(进港、到达)arrivals 不需报关
nothing to declare 海关
customs 登机口
gate;departure gate 候机室
departure lounge 航班号
FLT No(flight number)来自......arriving from 预计时间
scheduled time(SCHED)实际时间
actual time 已降落
landed 前往......departure to
起飞时间
departure time 延误
delayed 登机
boarding 由此乘电梯前往登机 stairs and lifts to departures 迎宾处
greeting arriving 由此上楼
up;upstairs 由此下楼
down;downstairs 银行
bank 货币兑换处
money exchange;currency exchange 订旅馆
hotel reservation 行李暂存箱
luggage locker 出站(出港、离开)departures 登机手续办理 check-in 登机牌
boarding pass(card)护照检查处
passport control immigration 行李领取处
luggage claim;baggage claim 国际航班旅客 international passengers 中转
transfers 中转旅客
transfer passengers 中转处
transfer correspondence 过境
transit 报关物品
goods to declare 贵宾室
V.I.P.room 购票处
ticket office 付款处
cash 出租车
taxi 出租车乘车点 Taxipick-up point 大轿车乘车点 coachpick-up point 航空公司汽车服务处 airline coach service 租车处(旅客自己驾车)car hire 公共汽车
bus;coach service 公用电话
public phone;telephone 厕所
toilet;W.C;lavatories;rest room 男厕
men's;gent's;gentlemen's 女厕
women's;lady's 餐厅
restaurant 酒吧
bar
咖啡馆
coffee shop;cafe 免税店
duty-free shop
邮局
post office 出售火车票
rail ticket 旅行安排
tour arrangement 行李牌
luggage tag 一 入关
麻烦请给我你的护照。May I see your passport, please? 这是我的护照。Here is my passport / Here it is.旅行的目的为何? What's the purpose of your visit?（移民）（观光）（公务）。（Immigrant）（Sightseeing）（Businese）.随身携带多少现金? How much money do you have with you? 大约10,000元。I have 10,000 dollars.祝你玩得愉快。Good.Have a nice day.谢谢。Thank you.二 行李 我在何处可取得行李? Where can I get my baggage? 我找不到我的行李。I can'find my baggage.这是我的行李票。Here is my claim tag.是否可麻烦紧急查询? Could you please check it urgently? 你总共遗失了几件行李? How many pieces of baggage have you lost? 请描述你的行李。Can you describe your baggage? 它是一个中型的灰色绅耐特皮箱。It is a medium-sized Samsonite, and it's gray.它是一个上面系有我名牌的大型皮制黑蓝色行李箱。It is a large leather suitcase with my name tag.It's dark blue.它是一个茶色小旅行袋。It's a small ovemight bag.It's light brown.我们正在调查，请稍等一下。Please wait for a moment while we are investigating.我们可能遗失了几件行李，所以必须填份行李遗失报告。We may have lost some baggage so we'd like to make a lost baggage report.请和我到办公室。Would you come with me to the office? 多快可找到? How soon will I find out? 一旦找到行李，请立即送到我停留的饭店。Please deliver the baggage to my hotel as soon as you've located it.若是今天无法找到行李，你可如何帮助и? How can you help me if you can't find my baggage today? 我想要购买过夜所需的用品。I'd like to purchase what I need for the
night.引导岗位：
1.Please pass through the detector one by one.请一个一个通过探测门。
2.Hello.put your baggage on the belt please.您好，请把您的包放在传送带上。
3.Please put all your metallic objects such as coin,cellphone,chewing gum,cigarettes,and anything with Aluminum foil into the basket.请把您随身携带的所有金属物品，如硬币、手机、口香糖、香烟、以及带锡纸的物品等放在篮子里。
4.Could you hold the baby in your arms and let the pram be checked by the X-ray machine? 您可以抱起婴儿，将婴儿车通过X光机检查吗？
5.Excuse me, sir.please take your computer out and put it in the basket.对不起，先生，请把您的电脑从包里取出放入筐里。6.Take off your jacket, please.请把您的外套脱下。
7.Antthing else in your pocket? 口袋里还有其它物品吗？
8.I’m sorry to tell you that flammable items cannot be taken with you into the aircraft.很遗憾的告诉您，易燃品不能随身带上飞机。手检岗位：
1．Please come over for inspection.请过来接受检查。
2．Please raise your arms.请您抬起双臂。
3．Turn around please.请转身。
4．Please unbutton your coat.请把您的衣扣打开。
5．I’m sorry to tell you that it is a prohibited item.youcan’t take it with you into the aircraft.很抱歉告诉您，这是违禁品，您不能把它带上飞机。6．
Checking is done, thankyou for your corporation.检查完毕，谢谢合作。
7．You can take your baggage now.您可以拿行李了。移交台岗位：
1．These items are forbidden by law and will have to be confiscated.Here is your receipt.这些东西是违禁品，我们必须没收。这是给您的没收单据。2．
We could check it in for you ,or you could have it deposited temporarily at our place for up to one month.您可以办理托运或在我们这儿办理暂存，我们可以替您保留一个月。
3．Within a month, if you return to Beijing, take this receipt to the Domestic Security office to get your things back.一个月之内，当您再来北京的时候，您可以到国内安检值班室凭单据领取您的东西。4．
If you can’t come back within a month, we won’t keep it for you.如果一个月之内，您不来领的话，我们将不再替您保存。
5．This is the government’s rule.For your own safety and other passangers, we need your understanding and corporation.这是政府规定的，为了您和其他旅客的安全，请您理解和配合我们的工作。(出示登机证予服务人员)我的座位在那里? Where is my seat? 我能将手提行李放在这儿吗? Can I put my baggage here ? 是否可替我更换座位? Could you change my seat, please? 我是否可将座位向后倾倒?(向后座的乘客说)May I recline my seat? 我是否可抽烟? May I somke? 需要什麼饮料吗? What kind of drinks do you have? 机上提供那些饮料? What kind of drinks do you have? 咖啡、茶、果汁、可乐、啤酒和调酒。We have coffee, tea, juice, coke, beer and cocktails.晚餐想吃牛肉、鸡肉或是鱼? Which would you like for dinner, beef, chicken or fish? 请给我加水威士忌。Scotch and water, please.请给我牛肉。Beef, please.我觉得有些冷(热)。I feel cold(hot)。
请给我一个枕头和毛毯。May I have a pillow and a blanket, please? 机上有中文报纸或杂志吗? Do you have any Chinese newspapers(magazines)? 我觉得有些不舒服，是否可给我一些药? I feel a little sick, Can I have some medicine? 还有多久到达檀香山? How much longer does it take to get to Honolulu? 这班班机会准时到达吗? Will this flight get there on time? 我担心能否赶上转机班机。I“m anxious about my connecting flight.请告诉我如何填写这张表格? Could you tell me how to fill in this form? ［请求对方］再说一次。Could you please repeat that? 我要订9月15号到纽约的班机。
I”d like to make a reservation for a flight to New York on September 15th.408次班机何时抵达？
What time does Flight 408 arrive? 机票多少钱？
How much is airfare? 我想要确认我预订的机位。
I“d like to reconfirm my plane reservation please.盥洗室在哪里？
Where is the lavatory? 你有中文报纸吗？
Do you have Chinese Newspaper? 我会冷，请给我一条毯子好吗？ I feel cool, may I have a blanket? 可不可以给我一副扑克牌？
May I have a deck of playing cards? 机内免税贩卖 In-Flight Sales 请出示您的护照。
May I see your passport, please? 您要在美国待多久？
How long are you going to stay in America? 我会留在美国一个星期。I will stay for one week.您此行的目的为何？
What is the purpose of your visit? 您有任何东西要申报吗？
Do you have anything to declare? 我没有东西申报。
I have nothing to declare.对不起，哪里是行李提领区？
Excuse me, where is the baggage claim area? 行李遗失申报处在哪里？
Where is the lost luggage office? 我可以在哪里找到行李推车？ Where can I get a luggage cart? 我要把一万元台币换成美金。
I”d like to change NT$10,000 into U.S.Dollars, please.你能告诉我在哪里兑换外币吗？
Can you tell me where to change money? shuttle bus: 穿梭巴士。特别是在机场，从所抵达的机场大厅一出来，就可以看到很多不同租车公司的穿梭巴士，免费将你拉倒该公司的租车点。站在租车公司穿梭巴士停车站的标志下，等上几分钟，你所选择的租车公司巴士就会到来。hang luggage: 手提行李（课随身带到飞机上）；随身携带的小件行李，与hand luggage同义。while away: 消磨（时间）。while在此处是动词，表示“消磨”。比如：I was glad of his company to while away an hour until the train came.在等车的一个小时中，有他做伴消磨时间我很高兴。
第二篇：员工入职英语试卷
复习卷1
一、判断下列划线部分的字母发音是否相同，相同的打√，不相同的打×。()()()()()()
二、英汉互译，注意标点符号。
1.坐下_______________2.进来______________
3.合上你的书__________________4.开门___________________________
5.一本英语书_____ ________ ________6.在图书馆里 _______________________
7.I want to swim.___________________ 8.up and down ________________________
9.Bobby has two rulers.______________ 10.They all look great._______________________
三、选择填空。
()1.— Is this a peach?
()2.— What’s this?
A.No, it’s a carrot.A.DoB.It’s a car.C.NotC.It’s white.C.Yes, Miss Liu.C.an, please
C.I’m sorry.C.Eat— _______________.B.Don’tC.Yes, it is.()3.— _________ run here.()4.— What colour is it?A.It’s a green jacket.— Yes, ______________.C.I amA.it isB.this isB.It’s a dress.()5.— Alice, please open the book.— _____________.A.Yes, please.B.Thank you.A.a, pleaseA.It’s nice.()6.— Would you like______egg?— Yes, _______.B.some, thank youB.Yes, I am()7.— Don’t look at the dog.—____________.()8.________ to your friend, please.A.LookB.Listen
()9.This pencil box is for______.A.yourB.me
()10.I like ________.A.pandaB.a panda
C.pandasC.I
四、从II栏中选出与I栏相对应的答句，将序号填入括号内。
III
()1.Can you play chess?A.It’s nice.()2.This is my grandma.()3.Are you a nurse?
()4.Look at me.B.No, I’m not.C.How nice!D.Nice to meet you.()5.Look at my skirt.E.Yes, I can.五、连词成句，注意大小写和标点。
1． lookSamblackboardatthe（,.）
2.pleasethelistenteacherto(.)
3． classroomrunthedon’tin(.)
4.thisisBobby’sjacket(?)
答案：
一、1.×2.√
3.√4.√
5.×6.×
二、1.sit down2.come in
3.close your book4.open the door
5.an English book6.in the library
7.我想游泳。8.上上下下
9.波比有两把尺。10.它们看起来很棒。
三、1-5ABBCC
6-10CCBBC
四、EDBCA
五、1.Sam, look at the blackboard.或
Look at the blackboard, Sam.2.Please listen to the teacher.3.Don’t run in the classroom.4.Is this Bobby’s jacket?
第三篇：度假酒店新入职员工培训--简单酒店英语用语
度假酒店新入职员工培训--简单酒店英语用语
English Trainning For The Front Office Front Office Reception 前堂接待处 Reservation 订房部 Information 问询处
PR and Department 公关销售部 Business Centre 商务中心
1、Greeting and Modes of Adress 问候及招呼
Good morning /afternoon /evening.Sir /Madam.How do you do? How are you ? Nice / glad to meet you.2、Welcomes 欢迎语
Welcome here.Welcome to our hotel.Welcome to stay in our hotel.3、Offering help 提供帮助
May I help you ?
What can I do for you ?
Can I do anything for you ?
Is there anything I can do for you ?
4、Thanks 感谢
Thank you.Thanks a lot.Thanks for your help.It’s very kind of you.5、Answer 应答语
You’re welcome.It’s all right.Don’t mention it.It’s my pleasure to do./My pleasure.Glad to have been of help.6、Apologies , Regrets 道歉及遗憾
I’m sorry.Excuse me.Oh , pardon me.Sorry to keep you waiting.I’m afraid I have taken up too much of your time.It doesn’t matter.7、Good wishes 祝愿语
Good luck to you.Have a good time.Take care.Have a good trip.Best wishes.Happy landing.Hope you’ll have a pleasure trip home.8、Parting expression 告别
Thank you for coming.See you later.So long.Welcome next time.I hope to see you again.简单英语会话
1、问客人是否有预定
Have you made the reservation yet ? Have you got a reservation ? Yes , I have already.No , I haven’t.2、向客人介绍房间类型 What kind of room would you like, sir /madam? Our hotel has a total 210 rooms ,composing of single rooms ,double rooms ,triple suites, deluxe doule rooms , deluxe small suites , deluxe suites ,administrative suites in japanese , American,Victoria and European styles.3、问客人订几间房
How many peaple do you have ,please ? How many peaple are there in your party ? How many rooms would you like?
4、检查是否有余房
Please wait a moment.Let me have a check.I have to check if there’s a room available.I’ll have to check the computer records.5、填写登记表 May I know your name ? Would you mind filling in the registration form ? Would you please fill in this memo ?
6、请客人出示有关证件
Would you please show me your ID card ? Would you please shou me your passport ?
7、询问客人离店时间
Please tell me when you are checking room ? How long will you be staying ? For which dates ? How long do you intend to stay?
8、向客人报房价
What’s the room rate /the price /the daily rate for a single room ? It’s 200RMB for a single room.The room rate for a single room is 200RMB.9、客人询问折扣及应答 Is there a special rate for a group reservation ? Can I have a discount ? Any discount for a single room ? What discount do you offer for a single room ? There is a----per cent discount.I’ll give you a---% discount.We offer----% discount for a single room.10、向客人介绍房间设备设施
room facilities : air-condition , color TV , telephones , carpet ,bathroom , sauna , living room , hot-water supply.Our rooms are equipped with air-condition , TV , telephone……,and other up-to –date facilities.English Training for cashier 1.Word List 单词表
cashier 收银员
cash
现金
deposit
押金
receipt 收据
bill
帐单
equivalent 相等
invoice 发票
memo 便笺
sign a bill
签单 credit card
信用卡
check out
结帐 exchange rate
兑换率
mis-check
算帐出错 traveller’s check旅行支票
Master card
万事达卡 foreign currency 外币
Visa card
东美卡 be equivalent to 相当与
Great card
长城卡 peony card
牡丹卡
Dragon card 龙卡 US dollars
美元
HongKong dollars 港币 Pound sterlings 英镑
RMB
人民币
2、Useful Sentences 常用句型
我可以帮你什么忙吗？ May I help you ? 您打算什么时候结帐？
When would you like to check out ? 请问您用哪种方式付款？ How do you wish to settle your bill ? What kind of checks have you got ? 您用银行卡吗？ Have you got a bank card ? 请您填写这张表格并出示您的护照，好吗？
Would you please fill in this memo and show me your passort?
请您交一些押金好吗？
Would you please pay some deposit?
请您稍等一下，我给您开张收据。
Please just a minite , I’ll write a receipt for you.这是您的帐单，请检查一下。
Here is your bill ,sir ,please check it.请您检查一下并保存好这张便笺。
Please have a check and keep the exchange memo.我想知道今天的兑换率。
I’d like to know today’s exchange rate.您想兑换多少钱？
How much would you like to change ? 按照今天的兑换率，一美元兑换8.32元人民币。
According to today’s exchange rate ,every US dollar in cash is equivalent to 8.32 yuan RMB.如果我的人民币用不完怎么办？
What should I do with the RMB left with me ?
您可以用这张收据去中国银行或者机场的外币兑换处兑换回来。
You’ll have to go to the bank of china or airport exchange office to change it back into dollars by showing the memo.对不起，我们这里不兑换外币。
I am sorry we don’t change foreign currency here.
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