How To Work Word Effectively With Diversity[本站推荐]

第一篇：How To Work Word Effectively With Diversity[本站推荐]

How To Work Word Effectively With Diversity

12中澳药品经营与管理1班姓名:利权达

学号:112811101012 Recognize individual and respond appropriately

What is diversity?

When we talk about diversity in this course, we are talking about cultural diversity amongst the family of people who call themselves Australians.The state of being different or diverse.When used to describe people and population groups, diversity encompasses such factors as age ,gender, race, ethnicity, ability, and religion, as well as education, professional background, and marital and parental status.The mosaic of individuals and groups with varying backgrounds, experiences styles, perceptions, values and beliefs.Who are your colleagues?

First of all, look around you at work.Ignore cultural differences for now.Amongst your colleagues are differences that can govern how you relate to one another.We change our behavior to suit different types of people.The different type have: identifying differences in behavior, overview of cultural differences, diversity of birthplace, diversity of language diversity of religion and spiritual beliefs, diversity of race.Respond to differences sensitively: in the first topic of this course we identified a range of ways in which we are different from one another, and gained some insight into how we each deal with those differences as individuals.Undoubtedly we found differences in others that we are uncomfortable dealing with.In this topic we will actually identify the differences which make us uncomfortable or to which we do react badly, and see if there is anything we can or should do about them.Relating to people from a range of backgrounds:

Looking at your social world and the people with whom you feel comfortable: Even when we do not think we discriminate;even when we think we are nice to everyone we meet mo matter what differences there are between us, in reality, we do still discriminate.How to developing flexibility in the face of diversity?

Now look at those last two, the behavior you don't think you can change and the behavior you don't want to change.And are you willing to look at these and see if you can change?

There are two parts of this: 1.you can change how you feel about these people.2.you can change the way you behave towards them ,even if you think you think you cannot change the way

you feel.So first let's look at changing how we feel.How you can change your behavior in relation to prejudices?

Remember we talked about two parts to dealing with prejudices.The first was identifying and dealing with fear.The second is about developing the skill to behave appropriately no matter how we feel.It's hard, but we can be nice, or friendly, or helpful even when we do not feel that way.In the workplace or working with customers, it is absolutely essential that you learn how to do this.And carpingly, when we change the way we behave, we often do end up changing the wya we feel.Work within legislative requirements and enterprise guidelines

Discrimination in the workplace: Discrimination occurs when someone is treated unfairly because they happen to belong to a particular group of people or have a particular characteristic.As we have seen, if we have fixed ideas about groups of people who are different from ourselves, we can find ourselves discriminating against them.Discrimination in our private lives can be unpleasant and hurtful, but discrimination in the workplace can severely affect a person's ability to make living and ability to do the kind of job they will find rewarding

Work within legislative requirements and enterprise guidelines.what is Equal Employment Opportunity?

EEO means that everyone should have fair and equitable access to jobs, employment conditions, training and promotion.It does not assume that everyone has the same abilities but tries to make sure that everyone has a fair chance to work to the limit of their abilities, improve their skills and benefit from the skills and abilities they do have.It means that best person is chosen for the job, promotion or training opportunity and that they are selected only on criteria that relevant to the job.What is discrimination?

Discrimination is where a person is unfairly treated once they are at work for any of the following reasons:

1.carer's responsibilitieswhere they have to take time off to care for a child , or other immediate family member

2.genderthey have a particular sexual preference

4.race, colors or ethnicitythey either are or are not married

6.disability-they are disabled in some way.7.age-they are too young or too old

when is discrimination OK?

It is possible to employ people of particular genders, races, ethnic groups, or ages where this is essential for the job.Accommodate diversity in communication

What is communication?

If the source is not transmitting clearly, or if the receiver is not hearing clearly, then communication breaks down.The source can be anything, a dog barking, a radio, a person, a computer.One of the most important things we can learn to do is to communicate effectively.Communication is a two way street, someone must want to communicate something and someone else must want to hear what they have to stay.Unfortunately people often talk to show off and to deliberately bamboozle the other person, and still more people lack the willingness to listen.So we think we are communicating when we are not.Combining hearing and watching: A good way to the importance of not only the words we speak, but also our body language is to look at what happens with the written word , particularly with emails.You need to beware of e-mail.people read mail in heir own tone of voice.If they are in a bad mood or feeling sour at you for some reason , they will read your mail in that way.A perfectly innocent statement can take on a totally different emotional value depending upon how it is read.The importance of accommodating diversity in communication

So what does all this mean for accommodating diversity in the way you communicate?

Our ability to communicate with communicate with diverse groups, or rather, our lack of it, is considered so important now that it is taught as an academic subject by many university campuses and other educational organizations.We saw in the previous exercise that we are not always good at communicating or listening.Add to this another layer of language and cultural differences, and we have a potential minefield of miscommunication.We will look at a very few thing we can do to improve our communication, particularly with individuals or groups who are different from our own

Verbal and non-verbal communication across cultures

In an earlier exercise we looked at styles of verbal and no-verbal communication, and saw some case studies of miscommunication across cultural boundaries.Let's look at these again and see if we can summarize which ones could be impacted by cultural differences and by physical differences