6投诉信&回复信

第一篇：6投诉信&回复信

投诉信&回复信

投诉信写作基本套路：

Dear

首段：表明写作意图以及与收信人的相关性；

中间段：写明原因，提出具体方案，并且希望得到解决； 结尾段：希望得到回复，并且表示感谢 投诉信写作模板： Dear Sir or Madam: I am very happy that „„, but it is a pity to inform you that„„

Generally speaking/I must explain the main reason for my disappointment.Firstly„„.Secondly,„„.Last but not least,„„

These problems have affected my normal life, to remedy this situation/address these problems, I suggest making the following changes.Before I take any further actions, I do hope you will take this matter into consideration seriously.I am looking forward to hearing from you soon.Yours sincerely，Li Ming 投诉信写作可用句型：

※ We would like to draw your attention to something you have obviously failed to notice.※ There are some problems with „that I wish to bring to attention.※ I am writing to express my concern/dissatisfaction/disappointment about

※ To remedy/rectify the matter/situation, I suggest making the following changes.※ To improve the situation/solve the problem, it is advisable for you to take the following measures.※ I hope that it will review its management system, with the view to providing better service to the public.模拟题1： Directions: You bought a digital camera in a store last week, and you have found that there is something wrong with it.Write a letter to the store manager to explain the problem, express your complaints and suggest a solution.You should write about 100 words on ANSWER SHEET 2.Do not sign your own name at the end of the letter.Use “Li Ming” instead.Do not write the address.Sample： Dear Manager, I am writing to express my disappointment about the quality of the digital camera I bought last Friday at your store.During the five days the camera has been in my possession, problems have emerged one after another.For one thing, the screen is always black, making the camera no different from a traditional one.For another, the battery is distressing as it supports the camera’s operation for only two hours.These problems have affected my normal life.Therefore, I wish to exchange it for another camera or declare a refund.Before I take any further actions, I do hope you will take this matter into consideration seriously.I am looking forward to hearing from you soon.Yours sincerely，Li Ming 模拟题2： Directions: You live in a room in college which you share with another student.You find it very difficult to work there because your roommate always has friends visiting.He/She has parties in the room and sometimes borrows your things without asking you.Write a letter to the Accommodation Officer at the college and ask for a new room next term.You would prefer a single room.Explain your reasons.Sample: Dear Sir or Madam, I am writing to express my disappointment regarding accommodation.I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior.For one thing, his friends are constantly visiting him;for another, he regularly holds noisy parties.To solve this problem, I hope to draw the attention of the authorities concerned.I am sure you will agree that the only solution is for me to move into a room of my own.Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.Yours sincerely，Li Ming

回复信写作基本套路：

Dear

首段：开门见山，表明写作目的；

中间段：对对方投诉表示歉意，并且提出合理的补救措施； 结尾段：给出答复建议，希望对方能够满意 答复信写作可用句型： 开头段： ※ I am writing with reference to„

中间段：

※ Firstly, I apologize for the inconvenience created by our failure.※ We take great care to ensure that important matters are properly managed, although due to„, on this occasion an acceptable standard has clearly not yet been met.※ We have clearly not succeeded in meeting your expectations.※ In light of this, we have decided to„, which we hope will be acceptable to you.结尾段：

※ I will call you soon to check that this meets with your aproval.※ Please contact me should you have any further cause for concern.模板组合样例： Dear

I am writing with reference to the issue of your digital camera.Firstly, I apologize for the inconvenience created by our failure.We take great care to ensure that important matters such as this are properly managed, although due to we should first investigate our task, on this occasion an acceptable standard has clearly not yet been met.In light of this, we have decided to arrange one of our staffs who will meet you tomorrow, which we hope will be acceptable to you, and also hope that this will provide a basis for continuing our relationship.I will call you soon to check that this meets with your approvals.Please contact me should you have any further cause for concern.Yours sincerely，Li Ming

第二篇：回复信等于尊重

回复信=尊重

根据公司战略发展需要，2012年上半年人事部的招聘工作主要以“内部招聘和外部招聘”相结合的方式进行，外部招聘主要是引进211、985高校且专业对口的“高、精、尖”人才，为公司发展注入新鲜“血液”。在外部招聘过程中，为了对外树立良好的公司形象，同时为了表达对前来应聘者的尊重，人事部在对前期外出学习进行认真总结的基础上，形成了未被录用人员回复信。从6月份开始，人事部将回复信统一以电子邮件的形式发送至前来公司应聘但未被录用的人员的邮箱，引起了应聘者们的强烈反响，下面是6月20日前来公司应聘但未通过面试的延边大学硕士研究生朴东明给我公司的回信：

回复信=尊重

尊敬的**公司：

您好！首先很遗憾没有得到贵公司的录用，但是我非常感谢您的回复信，谢谢您对我的尊重！很多企业在面试后说等信，等着等着就没信了，我个人认为那是对应聘者的不尊重，行就是行，不行就是不行，给句明白话，否则容易耽误别人，我们也不是受不起打击，承受不住挫折的人。在这里也没有抱怨的意思，只是非常钦佩贵公司的做法。

寿光之行给我留下了深刻的印象，寿光是个有潜力的城市，贵公司是个有发展的企业，是公司给我的尊重引起了我对公司尊重，至少我愿意为公司做宣传，虽然影响力不大，但绝对是正面的。希望贵公司越做越强，越做越大！

曾经的求职者：朴**

2012年6月28日

人的内心里都渴望得到他人的尊重，但只有尊重他人才能赢得他人的尊重。尊重他人是一种高尚的美德，是个人内在修养的外在表现。尊重他人是一个人政治思想修养好的表现，是一种文明的社交方式，是顺利开展工作、建立良好社交关系的基石。看似永远也不会有交集的两个名词，却在此刻画上了等号，让我们从细节做起，学会尊重，相互尊重。

第三篇：投诉信（模版）

投诉信

Letter of Complaint

投诉信一般是针对质量低劣的产品或者服务而表达的不满和抱怨，目的是为了让对方根据所存在的问题给出合理的、所期望的解决方法。

投诉信的结构和内容为：第一部分，说明写该信的主要意图，即提出需要解决的问题和该问题给你造成的不良影响，以及解决问题的重要性；第二部分，说明详细的情况，提出与投诉有关的重要依据，如商品的具体问题、购买日期和地点等；第三部分，提出建议，说出你所希望的解决方法和最后的结果。此外，还可以向对方建议解决问题的最后日期，并表示对所投诉问题的妥善解决充满信心。

在写投诉信时应注意以下几个问题。

（1）要简洁明了，诚实坦率。说明情况时，只要能够证明你对此事已做了全面的了解即可，省去不相关的细节，尽量把篇幅限制在一页之内，不要过于冗长。

（2）语气坚定又不失礼貌，尽量避免尖锐的挑衅和责问。如果问题是针对个人的，尽量避免把锋芒对准整个公司和团体。尤其当你投诉的公司或个人与你经常打交道时，一定要讲求策略。

（3）如果该公司屡次给你提供质量低劣的服务并拒绝改变该情况，你认为唯一的解决办法就是诉诸法律，表述你的感觉时要得体而又不失坚定。然而，除非你已决定要诉诸法律时才可以说这样的话。

（4）如果你想要使你的投诉信更有分量，尤其是你想影响或改变某些立法式规定时，你可以让几个人和你联合签名。

（5）写上你的联系方式（姓名、地址、电话号码和电子邮件地址等），以备对方与你磋商解决办法时使用。

投诉信常见的表达方式如下。

（1）Mild（温和的）complaint：

I am writing to you in connection with/regarding...我写信是关于……的事。

I am writing to you to complain about the poor service/quality...of...我给您写信是要对……低劣的服务或质量进行投诉。

I am writing to you to express my dissatisfaction with...我给您写信是为了对……表示我的不满。

I am sorry to inform you that...很遗憾，我要通知您的是……

I wish to make a complaint about...我想对……进行投诉。

I am afraid I have a complaint to make about...我只是想对……提出投诉。

（2）Strong（强硬的）complaint:

I feel I must protest/complain about...我觉得我应该对……提出抗议或投诉。

I feel it a must to complain about...我觉得我必须对……进行投诉。

（3）Making requests（提出要求）：

I would appreciate it if you would...如果您能……，我将不胜感激。

I will have to insist on a refund in full of the price/charge.我坚持要求全额退款。

I expect to be compensated for all the extra expenses.我期望能得到所有额外费用的赔偿。

I would be very grateful if you would...as soon as possible.如果您能尽快……，我将非常感激。

I hope this situation will not occur again.我希望这种情况不会再发生。

Sample 1 Dear Sir/Madam，I am writing to draw your attention to the most undesirable attitude and manner of a particular member of your staff.A week ago, I bought a skirt in the woman's wear department of your supermarket, but when I went back home, it simply shrank after the first-time wash.So I hurried back to your after-sale service for help.When I told what had happened to the girl, Miss Ann White, who was on duty at that time, and asked for refund or exchange, she was so rude on that occasion as to interrupt me continually.Later she even said my misuse caused the result and refused to listen to me any longer.I strongly suggest that Miss White be instructed on the proper manner towards customers.I hope you attach importance to this matter, and settle it as soon as possible.Yours, Wei Lei

Sample 2

Dear Sir/Madam，I am writing to you about a most unhappy experience.Last Wednesday morning, we took a long-route bus of your company from Nanchang to Jinggang Mountain.The bus was scheduled to arrive in Jianggang Mountain at 7 o'clock in the evening, but it stopped midway at 5 pm for mechanical problems.The driver and the ticket seller could neither solve the problem by themselves nor seek help from others.Where we stopped was nowhere near a village.Up until 9 o'clock, another bus finally carried us to a shabby rural motel.We had to pay for our accommodation.The room was too small and the quilt was so dirty.To our surprise, when we just managed to sleep at around 2 am, the driver came to wake us up — the bus had been fixed!

I suggest that you look into this matter immediately and deal with it quickly and properly.Looking forward to your reply.Yours, Wang Li

第四篇：投诉信

汤姆在一家商店购得劣质商品，遂与营业员交涉。但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封信。

Dear Manager, Now I am writing to tell you that I bought a TV set from your shop several days ago.But when I brought it home and turned it on, I found it didn’t work properly.So I took it back to the shop and told the assistant what had happened.To my surprise, your assistant didn’t help me to solve the problem.On the contrary, he shouted at me rudely and refused to examine it.I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop.But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers.I hope you will look into the matter and give me a reasonable explanation.I am waiting to know how you will deal with it.Thank you for your consideration and I am expecting an early reply.Sincerely yours，Tom

投诉信

写作指导：

开门见山，点名投诉的内容，是因为服务还是具体的物件 然后：围绕问题，详细说明有针对的投诉内容

最后：提出解决问题的最后期限，并希望赌坊正视问题

投诉信模板

Dear_____，1.I’m writing to complain about ______.2.I don’t really want to complain but __________ is bad.3.On the one hand,_________________.4 On the other hand,__________.5.I find it_______.A qualified____________can’t be like ____________.6 Therefore, I require that ______________.And it’s advisable for you to ________.Please consider my requirement at your convenience.I’m looking forward to a satisfactory reply as soon as possible.Yours, _______

1.投诉原因

2投诉主题3.抱怨一

4抱怨二

5投诉的问题给你带来的后果

6.提出合理建议

假设你是李华，你购买了一部外国某公司生产的手机，因有质量问题，要求该公司更换，请根据下列要点，用英文写一封电子邮件。

要点：1.问题：手机不响铃，不能发短信；该产品已售完，无法更换；型号新，无配件，无法维修。

2要求：公司尽快予以更换。

Dear Sir, I am writing to you for the mobile phone of Dephones250 I bought on 20th Dec.2015 at Tele Mall in Wuhan, China.It was only ten days later that the mobile phone couldn’t ring and I couldn't send short messages with it.Then I had to take it to the seller.but I was told that the model had been sold out and I had to wait at least three months for a new one.Later, I went to the repairman.He said since it was a new model in China, it was impossible to fix it without the right spare part.I was so desperate on hearing that.How can I wait that long? A qualified mobile phone can' t be like the one I have bought.Therefore, I require that you send me a new one of the same model within a month Thank you for your consideration.Sincerely yours，Li Hua

第五篇：投诉信格式[范文模版]

投诉信格式范本一：

关于对××涉嫌××(如贪污、受贿、渎职、挪用公款)等问题的举报

举报人：姓名(可匿名、化名，最好署实名举报贪官)，住址，联系电话。

被举报人：姓名(向纪检监察机关举报时，被举报对象须是中共党员或国家干部)，所在单位，职务。

反映问题的性质：× ×(如涉嫌贪污、受贿、挪用公款等)

事实与理由[用最简洁的语言写清]：被反映人在什么时间、什么地点，以什么手段实施什么样的行为，造成什么样的后果;违反什么规定第 …条。

举报信的关键是在正文部分。

①要用最简练的语言写正文部分，把要举报的问题写清楚。

②叙述案件情况要按照时间顺序，逐项写明案件发生的时间、地点、手段、具体情节和后果等。

③如果掌握有违法(犯罪)违纪证据或者有证明人、知情人的，还要将证据情况，证明人和知情人的姓名、单位、电话及联系办法等写清楚。

④在举报信的结尾部分，要发表自己对案件的看法，提出具体的要求，并签上自己的姓名，写上联系办法和写信的时间。

投诉信格式范本二：

举报人：XXXXXXX

被举报人：XXX国土资源局

事由

因XXX国土资源局非法出让国有土地、不收、少收XXXXXX房地产开发有限公司（以下简称XXXX）土地出让金X亿多万一事。

事实和理由

位于XXXXXXXX建设开发项目“XXXXXXX(项目)”，XXXX的“XXXXXXX”是XX市纪律检查委员会以“旧城改造”为主题的引资项目，被XX市委立为“重点工程”。

在XXXX年X月XX日XX公司以XXXXXX万元和XXXXXX万元竟得两块宗地地段XXXXX平方米、XXXXXX平方米的土地使用权。

XX市国土资源局在XX公司没有“建设用地计划”，没有省发改委的《项目批文》，没有市政府出具的《建设用地批准书》，gongwen.1kejian.com/zt/tousuxin/没有领取《建设用地规划许可证》，没有缴清两宗地段的国有土地使用权出让金的情况下，就将两宗地地段XXXXXX平方米、XXXXX平方米的土地使用权非法批给了XX市佳源房地产开发有限公司用于商铺、商城开发。

1、XX公司凭借XXXXX地块”XXXXX平方米土地证从XXXX年至XXXX年占用国有土地用于商铺开发已达XXX亩，而土地出让金只缴了XX亩左右。

2、XX公司凭借市政府和XX市国土资源局的合同及相关批文，上缴了XXXXXXX（约XXX亩）国有土地使用权出让金XXXXX万元后，于XXXX年至XXXX年非法占用国有土地用于商铺开发超过XXXX亩。

从XX市财政局提供的资料显示，XX公司到目前为止向XX市财政局共缴以上两宗国有土地使用权出让金XXXXX元，欠缴达X个多亿这已是不争的事实，这是典型的批小用大。

XX市国土资源局的做法已不是简单渎职行为，而是一种腐败，是一种以政府职能部门为核心的集体腐败，恳请上级主管部门认真查处XX市国土资源局的违规、违纪行为，追究职能部门及当事人的法律责任。

此致

敬礼

举报人：

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