英语投诉信（范文大全）

第一篇：英语投诉信

How to Write Complaint Letters

Format of complaint letter 1.Background

This section describes the situation;e.g.I am writing to inform you that the goods we ordered from your company have not been supplied correctly.I attended your exhibition Sound Systems 2008 at the Fortune Hotel(22-25 January)and found it informative and interesting.Unfortunately, my enjoyment of the event was spoiled by a number of organizational problems.I am a shareholder of Sunshine Bank and I am very concerned regarding recent newspaper reports on the financial situation of the bank.Your company is listed as the auditor in the latest annual report of the bank, so I am writing to you to ask for an explanation of the following issues.I am writing to inform you of my dissatisfaction with the food and drinks at the 'European Restaurant' on 18 January this year.2.Problem---Cause and Effect In the second paragraph you should identify what the issue is and any relevant information that you believe is important.Be sure to include the following information if it's applicable to the situation: the date/time of the issue, location, name of person on duty, name of product, what the problem was, your account number, model number, price, warranty information and reference number.Be sure to stick with the facts and avoid putting emotions into your letter.Cause: e.g.On 21 March 2008 we placed an order with your firm for 12,000 ultra super longlife batteries.The consignment arrived yesterday but contained only 1,200 batteries.Firstly, I had difficulty in registering to attend the event.You set up an on-line registration facility, but I found the facility totally unworkable.You sent us an invoice for $10,532, but did not deduct our usual 10% discount.We have found 16 spelling errors and 2 mis-labelled diagrams in the sample book.Effect: e.g.This error put our firm in a difficult position, as we had to make some emergency purchases to fulfill our commitments to all our customers.This caused us considerable inconvenience.Even after spending several wasted hours trying to register in this way, the computer would not accept my application.I am therefore returning the invoice to you for correction.This large number of errors is unacceptable to our customers, and we are therefore unable to sell these books.3.Solution

The next paragraph should state what you would like done to resolve the situation.If you received poor service, you could request an apology or a coupon.If a product malfunctioned, you could request that you could exchange the product for a new one or request a refund.e.g.I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do

not happen again.Could I please ask you to look into these matters.Please send us a corrected invoice for $9,479 I enclose a copy of the book with the errors highlighted.Please re-print the book and send it to us by next Friday.4.Warning(Optional)

e.g.Otherwise, we may have to look elsewhere for our supplies.I'm afraid that if these conditions are not met, we may be forced to take legal action.If the outstanding fees are not paid by Monday, 7 April 2008, you will incur a 10% late payment fee.5.Closing I look forward to receiving your explanation of these matters.I look forward to receiving your payment.I look forward to hearing from you shortly.Be sure to keep a copy of the letter for yourself and include photocopies of any relevant documents and enclose them with your letter.Sample letters Sample 1 Complaint about none delivery

Dear Mr.Petri:

We haven’t got the personal computers we ordered on June 3.On June 3, we placed an order for ten sets of personal computers.When we discussed the matter on delivery, you promised that it would be made before June 20.However, it is 10 days past the deadline, and your goods still have not reached us.We need these PCs urgently to improve the efficiency of our work;therefore, your failure to deliver them has put us into trouble.We appreciate your seeing the matter seriously and arranging for the delivery within 5 days.I’m sorry to say if you are still unable to deliver them by July 5th, we shall reluctantly cancel our order and ask for compensation.Sincerely yours, Li Ming(Sample 1 开头告诉对方为何写此信，然后说明事情的来由，即订购了10台个人电脑却迟迟不见到货。现在又等了10天，还不见动静。指出厂家违反了之前的承诺，同时说明这些产品对自己公司的重要性以及不到货带来的麻烦。说明事态的严重性之后，提出了解决办法---再给5天的宽限期以示友好。最后提出了在7月5日之前不交货，就要取消订单并要求赔偿。这封信思路清晰，组织合理，措辞得当，易于让人接受。)

Sample 2 Complaint about poor packing

Dear Sirs: Have you taken care in checking your packing before you send us the goods? What a terrible state they are in now!Why are so many goods nude and broken? According to our contract, you are responsible for sound packing, but now you have been failed in fulfilling your duty!Why is that?

We have never seen a supplier whose packing is so poor!It is obviously that we cannot accept them.Replace them or refund the payment.If you cannot give us a reasonable explanation and fail to deal with it ,we will consider turning the whole matter into the court!Sincerely yours, Li Ming(Sample 2开头用问句发了一顿牢骚，但并未指明货物是哪批，会让人摸不着头脑。紧接着措辞严厉地指出卖方违反了包装义务，指责这样的供应商是前所未见的。然后要求换货或者退还货款，最后还威胁说不处理好此事就在法庭上见，这让人觉得不舒服。从整篇文章看，写信人是在极其生气的情况下写这封信的，因此没有经过慎重考虑。而且还没有考虑到，读者不一定是直接责任人，包装不好不一定就是在装船前发生的，还可能是运输过程中发生的。作为商务信函，要考虑保持良好的合作关系，因此下笔之前要仔细斟酌。而且文中有语法错误，第一段第一句中的send应该是过去式sent；第三段第二句obviously应该是形容词obvious。

要点:1)反映问题 2)提出解决方案 3)提出尽快解决问题的希望并对此表示感谢.Practice 1.You bought a mobile phone from a department store, but found it broken three days later.When you returned it to the store, the assistant refused to replace or repair it.Write a letter to the customer service manager.1)telling about the bad service you received 2)asking for a replacement of your mobile phone Dear Sir or Madam, On October 10 this year, I purchased a red mobile phone, Mora 1080, in one of your chain shops name East Division.I regret to tell you that only three days after the purchase, I found the phone couldn’t work normally.It shut itself down automatically several times a day.I returned it to the store to exchange for a new one, as I had a 3 year extended warranty for it.However, the assistant from whom I had bought this machine refused to replace it and even told me to repair it myself.Would you please let me know when your store would replace if for me or how you would like to deal with this? I appreciate you if you can telephone me at 32165426.Yours sincerely

Li Ming

第二篇：英语投诉信

投诉信范文：

Dear Mr.Smith,I am LiHua, a student from China.I am writing to express my dissatisfaction with your service.To begin with, the temperature of the air conditioner in the room is rather too low, which makes the guests catch a cold easily.Moreover, I had trouble falling asleep last night because there was a loud noise in the passage at mid-night.Besides, the guests can not get access to the internet in their rooms.I appreciate it very much if you could improve these matters, and I would like to have this matter settled by tomorrow afternoon.Thank you for your consideration and I will be looking forward to your reply.Yours sincerely,LiHua

投诉信范文：

Dear Mr.Smith,I am LiHua, a student from China.I am writing to express my dissatisfaction with your service.To begin with, the temperature of the air conditioner in the room is rather too low, which makes the guests catch a cold easily.Moreover, I had trouble falling asleep last night because there was a loud noise in the passage at mid-night.Besides, the guests can not get access to the internet in their rooms.I appreciate it very much if you could improve these matters, and I would like to have this matter settled by tomorrow afternoon.Thank you for your consideration and I will be looking forward to your reply.Yours sincerely,LiHua

第三篇：英语投诉信

英语投诉信范文之一

［directions］: suppose that you ordered a refrigerator but later found a worrying problem.write a letter of complaint to describe the matter and require settlement, do not sign your own name at the end of your letter, using “li ming” instead.dear sir,i am happy that the refrigerator we ordered last week has arrived on time.but it is a great pity that we find there is something wrong with the refrigeration facilities.after we used it for several days.we found that food stored in the refrigerating compartment turned bad quickly.when we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃.this problem has affected our normal life.would you please let me know whether or not you can send a repairman as soon as possible? i hope that my problem will get your kind consideration.yours faithfully,li ming

［文章点评］

这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。第二段说明具体问题，第三段提出要求。

英语投诉信范文之二

dear sir:

with reference to our order no.w98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.the packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question.we unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.we shall be glad if you will replace all 20 sets as soon as possible.meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.yours sincerely，li ming

英语投诉信范文之三

dear mr.chang:

on september 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.we had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers.we ask you to conduct investigation at your end and reply to us.sincerely yours，li ming

第四篇：英语投诉信

在外企都会采用英文的书信来往，那么该怎么写投诉信呢?一起来看看吧。

Directions:

You live in a room in college which you share with another student.You find it very difficult to work there because your roommate always has friends visiting and has parties in the room.

Write a letter to the Accommodation Officer at the college and ask for a new room next term.You would prefer a single room.Explain your reasons.

Dear Sir or Madam,

xiexiebang.com范文网(FANWEN.CHAZIDIAN.COM)

I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation.I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.

I must explain that the reason for my dissatisfaction is my roommate's inconsiderate behavior.For one thing, his friends are constantly visiting him;for another, he regularly holds noisy parties.

To solve this problem/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned.I am sure you will agree that the only solution for me is to move into a room of my own.Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.

Yours sincerely,

Li Ming

第五篇：英语投诉信写作

(一)投诉信 A letter of complaint

关键词：委婉性 重要性 紧迫性

注意点：1.开门见山（写信目的）2.委婉又据理力争（词句要有力量）3.条理清晰

写作思路:1.简单介绍自己，同时道出要抱和失望的总领句

2.罗列具体存在的问题 ① ② ③ 体现重要性

3.问题的紧迫性及表达自己希望解决问题的要求或方式

投诉信结构公式

右上角：日期

左上角：称呼

正文：

第一段：表明自己的身份，说明写信目的，因何事投诉何人或机构。

第二段：具体阐述投诉的内容和投诉的理由。

第三段：提出解决建议并期望尽快解决，表示感谢。

右下角：署名

投诉信模板

Dear

，I am

.Here I am writing to you to call your attention to some problems about ______.For one thing，.For another，.Besides，.(强调重要性或委婉的恭维).So it is urgent to take measures to

.Here I do demand

.I am looking forward to

.Thank you very much.Yours sincerely

Signature

升级版

Dear_______，I am ______(自我介绍).I feel bad to trouble you but I am afraid that I have to make a complaint about_____.The reason for my dissatisfaction is _______(总体介绍).In the first place,_______(抱怨的第一个方面).In addition, ___________(抱怨的第二个方面).Under these circumstances, I find it ________(感觉)_______(抱怨的方面给你带来的后果).I appreciate it very much if you could _______(提出建议和请求), preferably ______(进一步的要求),and I would like to have this matter settled by ____(设定解决事情最后期限).Thank you for your consideration and I will be looking forward to your reply.Yours sincerely

Li Ming

• Task one: • 假如你是李雷，请你就本校食堂（canteen）的状况，给校长(principal)写一封抱怨信, 内容要求如下： • 饭菜贵质量差 • 服务不好

环境嘈杂拥挤 Dear Mr.Principal，I am Li Lei from Class 10 Grade 3.Here I am writing to express my disappointment with the canteen problems on campus.First, the dishes at our canteen are rather expensive with by no means good quality and taste.Furthermore, far from being kind and warm-hearted, the workers always appear to be cold and impatient to us students.What’s worse, the canteen is becoming more and more crowed and noisy which definitely is not good for us to enjoy our meals in such environment.Nutritious and delicious meals do play a basically important role in our studying life, so it is urgent to take measures to improve the current situations.I look forward to hearing from you with a satisfactory answer.Thank you very much.Sincerely

Li Lei

用升级版模式写

学校受污染

【内容提示】

假如你是市一中的学生，名叫王红。你要向本市一家报刊编辑（editor）写封信，反映你校受污染的问题，呼吁有关部门采取措施，保护环境，防止污染。请你用下面的素材写100词左右的一封信。

你校位于山脚下，一条小河从旁边流过，院内树木四季常青，鲜花争艳，景色美似花园。但两年前，附近建起一家化工厂，排出大量污水、废气，造成校园污染，严重影响了师生健康。请有关部门出面解决这一问题。

【作文示范】

School Polluted

No.1 Middle School

March 5, 1997

Dear Editor，Our school lies at the foot of a mountain with a small river passing by.It used to look like a beautiful garden.There used to be green trees and all kinds of flowers in our school yard all year round.But great changes have taken place since a chemical works was built near our school two years ago.It produces poisonous gases and pours a large amount of waste water into the river.The terrible pollution has done great harm to us students and teachers as well as to the surroundings.It＇s time for us to take steps to protect our surroundings and prevent them from being polluted.Yours ever，Wang Hong

【写法指要】

投诉信（letters of complaint）通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静，做到有礼貌，不能恶言伤人。

这封信的作者用的是对比法，先写学校的地理位置和原先学校的优美环境，后写化工厂建起后对学校造成的污染，最后提请报界呼吁保护环境的问题。写得有理有据，令人信服。