英文投诉信表达及例文

第一篇：英文投诉信表达及例文

写信投诉抱怨的题型很常见，怎样才能合理的表述不满，又能显得理由充分？下面介绍下这类书信的常用词汇和句型 Complaint Letter 词汇：

complain against sb.about sth.投诉......dissatisfaction with不满于......put up with / bear / tolerate忍受 awful 糟糕的

poor service糟糕的服务 inconceivable不可思议的

out of one’s expectation令某人大失所望 look into / go into / investigate调查 incident / matter 事件

sanitary situation卫生条件 bad manners 不礼貌 disturbance干扰 nuisance 麻烦事 remedy 补救 solve解决

recurrence再次发生 句型：

1)I am writing to you to complain about...2)I am writing to express my dissatisfaction with...3)There are some problems with the flat that I wish to bring to attention.For one thing, there is…For another,...4)I can hardly bear /tolerate /put up with it any more.5)I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.7)We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.8)We will appreciate your willingness to make up for the loss.投诉信1

结构要点投诉信是对产品或服务表示不满的信件，一般分三个部分：

1.提出投诉内容；

2.说明具体情况；

3.提出解决办法。

Suppose you bought a woolen scarf(围巾)by mail order but later found a hole in it.Write a letter of complaint to describe that matter and require settlement.Do not sign your own name at the end of your letter, using “Li Ming” instead.To whom it may concern，The woolen scarf I bought by mail order from your company arrived on time the day before yesterday.But when I checked it, I found a hole in the middle.I was astonished because the hole was obvious and I did not think you should neglect this deficiency when you delivered it.I have dialed your service number for several times and it was always busy.Now this problem keeps worrying me.Can you change a new one for me as soon as possible? How shall I send this scarf back to you? Thanks for your consideration.I am looking forward to your early reply.Yours faithfully, Li Ming

投诉信2

语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。

Write a letter to complain about an unhappy experience in about 100 words to describe the matter and ask for the mistake to be corrected.Do not sign your own name at the end of your letter, using “Li Ming” instead.Dear Sir，I am writing to you about a most unhappy experience.Last Tuesday morning, we took a longroute bus of your company from Dukou to Lijiang.The bus was scheduled to arrive in Lijiang at 7 o’clock in the evening, but it stopped midway at four p.m.for mechanical problems.The driver and the ticket seller could neither solve the problem by themselves nor seek help from others.Where we stopped was nowhere near a village.Up until 8 o’clock, another bus finally carried us to a shabby rural motel.We had to pay for our accommodation.The room was too small and the quilt was so dirty.To our surprise, when we just managed to sleep at around 2 a.m., the driver came to wake us up—the bus had been fixed!

I suggest that you look into this matter immediately and deal with it quickly and properly.Looking forward to your reply.Yours, Li Ming

范文之一

［Directions］: Suppose that you ordered a refrigerator but later found a worrying problem.Write a letter of complaint to describe the matter and require settlement, Do not sign your own name at the end of your letter, using “Li Ming” instead.Dear Sir，I am happy that the refrigerator we ordered last week has arrived on time.But it is a great pity that we find there is something wrong with the refrigeration facilities.After we used it for several days.we found that food stored in the refrigerating compartment turned bad quickly.When we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃.This problem has affected our normal life.Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.Yours faithfully, Li Ming ［文章点评］

这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。第二段说明具体问题，第三段提出要求。

范文之二

Dear Sir:

With reference to our order No.W98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question.We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible.Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.Yours sincerely, Li Ming

范文之三

Dear Mr.Chang:

On September 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers.We ask you to conduct investigation at your end and reply to us.Sincerely yours, Li Ming

一般说来，一封投诉信应包括三个最基本的方面： 1.投诉内容。一般放在信的开头。常用的表达法有： I am writing to you about...which I received/bought...I am going to complain about...I am sorry to have to return with this letter...which I received/bought...2.投诉原因。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有：

When we checked..., we noticed...When I took...out of the bag and examined...closely, I found...When I unpacked...and tried to use it, it did not work.3.希望得到的结果。常用的表达法有：

Please let me know what you intend to do in this matter.I am returning...under separate post and look forward to receiving a full refund of...In view of the inconvenience that this has caused, I feel you should...Dear Sir，I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R.China.Ten days after that, it didn’t ring and send short messages.Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one.Later I went to the repairman.He said since it was a new model in China,消息it was impossible to fix it without the right spare parts.I was so desperate on hearing that.How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.you for your consideration.Sincerely yours, Bu Manyi

投诉信回复常用句型

1.I feel terribly sorry to hear what you said。

2.sth.must be done about it。

3.I will immediately attend to it so that I can give you a satisfactory response。

4.Please forgive what we did to you and accept our sincere apology。

5.There are three ways we can handle this situation。

6.We do wish you could be satisfied with what we have compensate for the trouble we made。

7.We have communicated with the concerned person, confirmed what you had complained, and punished him。

8.We will have him apologize to you on the day you appoint。

9.We do value your business and friendship。

10.We would have refund and hope that you could accept our sincere apology for the mess we made。

第二篇：英文投诉信表达及例文

01

生意不可能总是一帆风顺，不管企业多么细心、精心地处理业务往来，事故还是难以避免：货物可能送错了地方，可能在运输中受损或者延迟，等等，各种情况都可能发生。

当发生事故的时候，如果只是一些很快就能得到解决的小问题（比如保险、保证或是其他合同条款），一封日常投诉信就完全可以了。

由于这些小问题一般不会遭到对方的反对，日常投诉信只要清楚、明了、简要就行。下面是写日常投诉信所遵循的法则：

1.开头就提出要求。

2.详细解释此要求的原因。

3.结尾要表示感谢对方的合作。

下面是一封日常投诉信的范例，请大家体会一下。

Dear Sir/Madam，Please send us a correction on part of our order WP-11.All the items we ordered arrived in excellent condition except for one model.It you refer to our original order(see the copy attached), you will note that we requested your fluorescent desk-lamps, Model 606.However, Model 608 reached us instead.For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau.Will you kindly take back those you sent out and substitute them with an equal quantity(120 items)of Model 606? We would appreciate your attention to this matter promptly.Yours faithfully 英文投诉信模板

02

Dear_______，I am ______(自我介绍).I feel bad to trouble you but I am afraid that I have to make a complaint about_____.The reason for my dissatisfaction is _______(总体介绍).In the first place,_______(抱怨的第一个方面).In addition, ___________(抱怨的第二个方面).Under these circumstances, I find it ________(感觉)_______(抱怨的方面给你带来的后果).I appreciate it very much if you could _______(提出建议和请求), preferably ______(进一步的要求),and I would like to have this matter settled by ____(设定解决事情最后期限).Thank you for your consideration and I will be looking forward to your reply.Yours sincerely

Li Ming 英文投诉信格式

03

学校受污染

【内容提示】

假如你是市一中的学生，名叫王红。你要向本市一家报刊编辑（editor）写封信，反映你校受污染的问题，呼吁有关部门采取措施，保护环境，防止污染。请你用下面的素材写100词左右的一封信。

你校位于山脚下，一条小河从旁边流过，院内树木四季常青，鲜花争艳，景色美似花园。但两年前，附近建起一家化工厂，排出大量污水、废气，造成校园污染，严重影响了师生健康。请有关部门出面解决这一问题。

【作文示范】

School Polluted

No.1 Middle School

March 5, 1997

Dear Editor，Our school lies at the foot of a mountain with a small river passing by.It used to look like a beautiful garden.There used to be green trees and all kinds of flowers in our school yard all year round.But great changes have taken place since a chemical works was built near our school two years ago.It produces poisonous gases and pours a large amount of waste water into the river.The terrible pollution has done great harm to us students and teachers as well as to the surroundings.It＇s time for us to take steps to protect our surroundings and prevent them from being polluted.Yours ever，Wang Hong

【写法指要】

投诉信（letters of complaint）通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静，做到有礼貌，不能恶言伤人。

这封信的作者用的是对比法，先写学校的地理位置和原先学校的优美环境，后写化工厂建起后对学校造成的污染，最后提请报界呼吁保护环境的问题。写得有理有据，令人信服。

英文投诉信怎么写

04

投诉信结构公式

右上角：日期

左上角：称呼

正文：

第一段：表明自己的身份，说明写信目的，因何事投诉何人或机构。

第二段：具体阐述投诉的内容和投诉的理由。

第三段：提出解决建议并期望尽快解决，表示感谢。

右下角：署名

例（2002年1月）

Directions : For this part , you are allowed 30 minutes to write a composition on the topic A Letter to the University President about the Canteen Service on Campus.You should write at least 120 words , and base your composition on the outline given below in Chinese :

假如你是李明，请你就本校食堂的状况给校长写一封信，内容应涉及食堂的饭菜质量、价格、环境和服务等，可是以表扬，可以是批评建议，也可以兼而有之。

参考范文

A Letter to the University President about the Canteen Service on Campus

Dec.20 , 2009

Dear President ，My name is Li Ming.I am a junior from the Civil Engineering School.I venture to write you a letter to make a complaint about the canteen service of our school.The focus of the complaint is the poor quality and high price of the food.On one hand , the rice is very hard , the steam bread is often cold , and the vegetables are always overcooked.On the other hand , the price of the food is so high that many poor students are burdened heavily.Under these circumstances , I find it impossible for us students to fully concentrate on the study and enjoy the campus life.I will be very obliged if you can consider my complaint seriously.I do hope the service of the canteen will be much improved as soon as possible.Thank you for your time and kind consideration.

第三篇：英文投诉信表达及例文练习

Complaint Letter 写信投诉抱怨的题型很常见，怎样才能合理的表述不满，又能显得理由充分？ 投诉信结构：投诉信是对产品或服务表示不满的信件，一般分

1.提出投诉内容；2.说明具体情况；3.提出解决办法。

语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。1.投诉内容。一般放在信的开头。常用的表达法有：

I am writing to you about...which I received/bought...I am going to complain about...I am sorry to have to return with this letter...which I received/bought...2.具体情况。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有： When we checked..., we noticed...When I took...out of the bag and examined...closely, I found...When I unpacked...and tried to use it, it did not work.3.解决办法。常用的表达法有：

Please let me know what you intend to do in this matter.I am returning… under separate post and look forward to receiving a full refund of...In view of the inconvenience that this has caused, I feel you should...下面介绍下这类书信的常用词汇和句型

词汇：1.complain against sb.about sth.投诉..2.dissatisfaction with不满于.3.put up with / bear / tolerate忍受awful 糟糕的4.poor service糟糕的服务 5.inconceivable不可思议的 6.out of one’s expectation令某人大失所望 7.look into / go into / investigate调查 8.incident / matter 事件 句型：

▲1)I am writing to you to complain about...2)I am writing to express my dissatisfaction with...3)There are some problems with the flat that I wish to bring to attention.For one thing, there is…For another,...▲4)I can hardly bear /tolerate /put up with it any more.▲5)I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.▲6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.▲7)We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.▲8)We will appreciate your willingness to make up for the loss.范文：

Dear Sir，I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R.China.Ten days after that, it didn’t ring and send short messages.Then I took it to the seller, but was told that the

model had been sold out and I had to wait at least three months for a new one.Later I went to the repairman.He said since it was a new model in China, it was impossible to fix it without the right spare parts.I was so desperate on hearing that.How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.Thank you for your consideration.Yours sincerely Bu Manyi 练习1：

假设你是澳大利亚的 Alan,前几天你参加了一家旅行社组织的河南三日游的活动。下面是这家旅行社的广告，请根据下面广告中箭头所指内容对其不实之处向消费者协会写一封投诉信。

注意：1．词数：100左右；信的格式和开头已给出，不计入总词数。2．可根据内容要点适当增加细节．使文章意思连贯。3.参考词汇：破旧的shabby(a)纪念品souvenir（n）Dear Sir or Madam, I am writing to express my complaint about the service of Morning Star Travel Agency.练习2：

假设你是李华，你在5月2日去一家商店买衣服。当你请一个王姓服务员帮你找适合你的型号的衣服时，她以忙为借口让你自己找，你说你找不到才来让她帮忙，她说你找不到就说明没有。你对这位服务员的服务态度十分不满，并写信向该商店的销售经理投诉该服务员。

注意：

1、词数120左右；

2、信的开头和结尾已为你写好，但不计入总词数；

3、可适当增加细节，以使行文连贯。

I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R.China.Ten days after that, it didn’t ring and send short messages.Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one.Later I

went to the repairman.He said since it was a new model in China, it was impossible to fix it without the right spare parts.I was so desperate on hearing that.How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.Thank you for your consideration.Yours sincerely Bu Manyi

第四篇：Edebyey英文投诉信表达及例文（模版）

生命是永恒不断的创造，因为在它内部蕴含着过剩的精力，它不断流溢，越出时间和空间的界限，它不停地追求，以形形色色的自我表现的形式表现出来。

－－泰戈尔

写信投诉抱怨的题型很常见，怎样才能合理的表述不满，又能显得理由充分？下面介绍下这类书信的常用词汇和句型

Complaint Letter 词汇：

complain against sb.about sth.投诉......dissatisfaction with不满于......put up with / bear / tolerate忍受 awful 糟糕的

poor service糟糕的服务 inconceivable不可思议的

out of one’s expectation令某人大失所望 look into / go into / investigate调查 incident / matter 事件

sanitary situation卫生条件 bad manners 不礼貌 disturbance干扰 nuisance 麻烦事 remedy 补救 solve解决

recurrence再次发生 句型：

1)I am writing to you to complain about...2)I am writing to express my dissatisfaction with...3)There are some problems with the flat that I wish to bring to attention.For one thing, there is„For another,...4)I can hardly bear /tolerate /put up with it any more.5)I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.7)We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.8)We will appreciate your willingness to make up for the loss.考研英语小作文模板：投诉信

投诉信1

结构要点投诉信是对产品或服务表示不满的信件，一般分三个部分：

1.提出投诉内容；

2.说明具体情况；

3.提出解决办法。

Suppose you bought a woolen scarf(围巾)by mail order but later found a hole in it.Write a letter of complaint to describe that matter and require settlement.Do not sign your own name at the end of your letter，using “Li Ming” instead.To whom it may concern，The woolen scarf I bought by mail order from your company arrived on time the day before yesterday.But when I checked it, I found a hole in the middle.I was astonished because the hole was obvious and I did not think you should neglect this deficiency when you delivered it.I have dialed your service number for several times and it was always busy.Now this problem keeps worrying me.Can you change a new one for me as soon as possible? How shall I send this scarf back to you? Thanks for

your consideration.I am looking forward to your early reply.Yours faithfully，Li Ming

投诉信2

语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。

Write a letter to complain about an unhappy experience in about 100 words to describe the matter and ask for the mistake to be corrected.Do not sign your own name at the end of your letter, using “Li Ming” instead.Dear Sir，I am writing to you about a most unhappy experience.Last Tuesday morning, we took a longroute bus of your company from Dukou to Lijiang.The bus was scheduled to arrive in Lijiang at 7 o’clock in the evening, but it stopped midway at four p.m.for mechanical problems.The driver and the ticket seller could neither solve the problem by themselves nor

seek help from others.Where we stopped was nowhere near a village.Up until 8 o’clock, another bus finally carried us to a shabby rural motel.We had to pay for our accommodation.The room was too small and the quilt was so dirty.To our surprise, when we just managed to sleep at around 2 a.m., the driver came to wake us up—the bus had been fixed!

I suggest that you look into this matter immediately and deal with

it quickly and properly.Looking forward to your reply.Yours，Li Ming

考研英语投诉信经典范文举例及点评

2005年12月27日 09:26 来源：竞学网

范文之一

［Directions］: Suppose that you ordered a refrigerator but later found a worrying problem.Write a letter of complaint to describe the matter and require settlement, Do not sign your own name at the end of your letter, using “Li Ming” instead.Dear Sir, I am happy that the refrigerator we ordered last week has arrived on time.But it is a great pity that we find there is something wrong with the refrigeration facilities.After we used it for several days.we found that food stored in the refrigerating compartment turned bad quickly.When we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃.This problem has affected our normal life.Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.Yours faithfully，Li Ming ［文章点评］

这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。第二段说明具体问题，第三段提出要求。

范文之二 Dear Sir: With reference to our order No.W98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question.We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible.Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.Yours sincerely，Li Ming 范文之三

Dear Mr.Chang: On September 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers.We ask you to conduct investigation at your end and reply to us.Sincerely yours，Li Ming 一般说来，一封投诉信应包括三个最基本的方面： 1.投诉内容。一般放在信的开头。常用的表达法有： I am writing to you about...which I received/bought...I am going to complain about...I am sorry to have to return with this letter...which I received/bought...2.投诉原因。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有： When we checked..., we noticed...When I took...out of the bag and examined...closely, I found...When I unpacked...and tried to use it, it did not work.3.希望得到的结果。常用的表达法有：

Please let me know what you intend to do in this matter.I am returning...under separate post and look forward to receiving a full refund of...In view of the inconvenience that this has caused, I feel you should...Dear Sir，I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R.China.Ten days after that, it didn’t ring and send short messages.Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one.Later I went to the repairman.He said since it was a new model in China,消息it was impossible to fix it without the right spare parts.I was so desperate on hearing that.How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.Thank you for your consideration.Sincerely yours, Bu Manyi

第五篇：英语学习_英文投诉信表达及例文_必备

弃我去者，昨日之日不可留 乱我心者，今日之日多烦忧

写信投诉抱怨的题型很常见，怎样才能合理的表述不满，又能显得理由充分？下面介绍下这类书信的常用词汇和句型

Complaint Letter 词汇：

complain against sb.about sth.投诉......dissatisfaction with不满于......put up with / bear / tolerate忍受 awful 糟糕的

poor service糟糕的服务 inconceivable不可思议的

out of one’s expectation令某人大失所望 look into / go into / investigate调查 incident / matter 事件

sanitary situation卫生条件 bad manners 不礼貌 disturbance干扰 nuisance 麻烦事 remedy 补救 solve解决

recurrence再次发生 句型：

1)I am writing to you to complain about...2)I am writing to express my dissatisfaction with...3)There are some problems with the flat that I wish to bring to attention.For one thing, there is„For another,...4)I can hardly bear /tolerate /put up with it any more.5)I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.7)We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.8)We will appreciate your willingness to make up for the loss.考研英语小作文模板：投诉信

投诉信1

结构要点投诉信是对产品或服务表示不满的信件，一般分三个部分：

1.提出投诉内容；

2.说明具体情况；

3.提出解决办法。

Suppose you bought a woolen scarf(围巾)by mail order but later found a hole in it.Write a letter of complaint to describe that matter and require settlement.Do not sign your own name at the end of your letter，using “Li Ming” instead.To whom it may concern，The woolen scarf I bought by mail order from your company arrived on time the day before yesterday.But when I checked it, I found a hole in the middle.I was astonished because the hole was obvious and I did not think you should neglect this deficiency when you delivered it.I have dialed your service number for several times and it was always busy.Now this problem keeps worrying me.Can you change a new one for me as soon as possible? How shall I send this scarf back to you? Thanks for

your consideration.I am looking forward to your early reply.Yours faithfully，Li Ming

投诉信2

语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。

Write a letter to complain about an unhappy experience in about 100 words to describe the matter and ask for the mistake to be corrected.Do not sign your own name at the end of your letter, using “Li Ming” instead.Dear Sir，I am writing to you about a most unhappy experience.Last Tuesday morning, we took a longroute bus of your company from Dukou to Lijiang.The bus was scheduled to arrive in Lijiang at 7 o’clock in the evening, but it stopped midway at four p.m.for mechanical problems.The driver and the ticket seller could neither solve the problem by themselves nor

seek help from others.Where we stopped was nowhere near a village.Up until 8 o’clock, another bus finally carried us to a shabby rural motel.We had to pay for our accommodation.The room was too small and the quilt was so dirty.To our surprise, when we just managed to sleep at around 2 a.m., the driver came to wake us up—the bus had been fixed!

I suggest that you look into this matter immediately and deal with

it quickly and properly.Looking forward to your reply.Yours，Li Ming

考研英语投诉信经典范文举例及点评

2005年12月27日 09:26 来源：竞学网

范文之一

［Directions］: Suppose that you ordered a refrigerator but later found a worrying problem.Write a letter of complaint to describe the matter and require settlement, Do not sign your own name at the end of your letter, using “Li Ming” instead.Dear Sir, I am happy that the refrigerator we ordered last week has arrived on time.But it is a great pity that we find there is something wrong with the refrigeration facilities.After we used it for several days.we found that food stored in the refrigerating compartment turned bad quickly.When we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃.This problem has affected our normal life.Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.Yours faithfully，Li Ming ［文章点评］

这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。第二段说明具体问题，第三段提出要求。

范文之二 Dear Sir: With reference to our order No.W98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question.We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible.Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.Yours sincerely，Li Ming 范文之三

Dear Mr.Chang: On September 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers.We ask you to conduct investigation at your end and reply to us.Sincerely yours，Li Ming 一般说来，一封投诉信应包括三个最基本的方面： 1.投诉内容。一般放在信的开头。常用的表达法有： I am writing to you about...which I received/bought...I am going to complain about...I am sorry to have to return with this letter...which I received/bought...2.投诉原因。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有： When we checked..., we noticed...When I took...out of the bag and examined...closely, I found...When I unpacked...and tried to use it, it did not work.3.希望得到的结果。常用的表达法有：

Please let me know what you intend to do in this matter.I am returning...under separate post and look forward to receiving a full refund of...In view of the inconvenience that this has caused, I feel you should...Dear Sir，I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R.China.Ten days after that, it didn’t ring and send short messages.Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one.Later I went to the repairman.He said since it was a new model in China,消息it was impossible to fix it without the right spare parts.I was so desperate on hearing that.How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.Thank you for your consideration.Sincerely yours, Bu Manyi