英文投诉信

第一篇：英文投诉信

英文投诉信

【写法指要】

投诉信（letters of complaint）通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静，做到有礼貌，不能恶言伤人。

这封信的作者用的是对比法，先写学校的地理位置和原先学校的优美环境，后写化工厂建起后对学校造成的污染，最后提请报界呼吁保护环境的问题。写得有理有据，令人信服。英文投诉信怎么写

投诉信结构公式

右上角：日期

左上角：称呼

正文：

第一段：表明自己的身份，说明写信目的，因何事投诉何人或机构。

第二段：具体阐述投诉的内容和投诉的理由。

第三段：提出解决建议并期望尽快解决，表示感谢。

右下角：署名

下面是一封日常投诉信的范例，请大家体会一下。

Dear Sir/Madam，Please send us a correction on part of our order WP-11.All the items we ordered arrived in excellent condition except for one model.It you refer to our original order(see the copy attached), you will note that we requested your fluorescent desk-lamps, Model 606.However, Model 608 reached us instead.For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau.Will you kindly take back those you sent out and substitute them with an equal quantity(120 items)of Model 606? We would appreciate your attention to this matter promptly.Yours faithfully 英文投诉信模板

Dear_______，I am ______(自我介绍).I feel bad to trouble you but I am afraid that I have to make a complaint about_____.The reason for my dissatisfaction is _______(总体介绍).In the first place,_______(抱怨的第一个方面).In addition, ___________(抱怨的第二个方面).Under these circumstances, I find it ________(感觉)_______(抱怨的方面给你带来的后果).I appreciate it very much if you could _______(提出建议和请求), preferably ______(进一步的要求),and I would like to have this matter settled by ____(设定解决事情最后期限).Thank you for your consideration and I will be looking forward to your reply.Yours sincerely

Li Ming 英文投诉信格式

学校受污染

【内容提示】

假如你是市一中的学生，名叫王红。你要向本市一家报刊编辑（editor）写封信，反映你校受污染的问题，呼吁有关部门采取措施，保护环境，防止污染。请你用下面的素材写100词左右的一封信。

你校位于山脚下，一条小河从旁边流过，院内树木四季常青，鲜花争艳，景色美似花园。但两年前，附近建起一家化工厂，排出大量污水、废气，造成校园污染，严重影响了师生健康。请有关部门出面解决这一问题。

【作文示范】

School Polluted

No.1 Middle School

March 5, 1997

Dear Editor，Our school lies at the foot of a mountain with a small river passing by.It used to look like a beautiful garden.There used to be green trees and all kinds of flowers in our school yard all year round.But great changes have taken place since a chemical works was built near our school two years ago.It produces poisonous gases and pours a large amount of waste water into the river.The terrible pollution has done great harm to us students and teachers as well as to the surroundings.It＇s time for us to take steps to protect our surroundings and prevent them from being polluted.Yours ever，Wang Hong

例（2002年1月）

Directions : For this part , you are allowed 30 minutes to write a composition on the topic A Letter to the University President about the Canteen Service on Campus.You should write at least 120 words , and base your composition on the outline given below in Chinese :

假如你是李明，请你就本校食堂的状况给校长写一封信，内容应涉及食堂的饭菜质量、价格、环境和服务等，可是以表扬，可以是批评建议，也可以兼而有之。

参考范文

A Letter to the University President about the Canteen Service on Campus

Dec.20 , 2009

Dear President ，My name is Li Ming.I am a junior from the Civil Engineering School.I venture to write you a letter to make a complaint about the canteen service of our school.The focus of the complaint is the poor quality and high price of the food.On one hand , the rice is very hard , the steam bread is often cold , and the vegetables are always overcooked.On the other hand , the price of the food is so high that many poor students are burdened heavily.Under these circumstances , I find it impossible for us students to fully concentrate on the study and enjoy the campus life.I will be very obliged if you can consider my complaint seriously.I do hope the service of the canteen will be much improved as soon as possible.Thank you for your time and kind consideration.Sincerely yours ，Li Ming

第二篇：英文投诉信

在很多企业，都采用英文来交流，那么写投诉信用英文的来写，你会吗?一起来看看怎么用英文的投诉信吧。

Florence Trunkemeyer

College of Business

Ball State University

Muncie, IN 47300

November 15, 1998

General Computer Corporation

Engineering Department

p.O.Box 73219

Fort Worth, TX 76108

Dear Sir:

With reference to our order No.W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.

The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question.We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.

We shall be glad if you will replace all 20 sets as soon as possible.Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.

Yours sincerely,

xiexiebang.com范文网[CHAZIDIAN.COM]

(Signature)

第三篇：英文投诉信

Dear Sir or Madam，I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation.I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior.For one thing, his friends are constantly visiting him;for another, he regularly holds noisy parties.To solve this difficulty/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned.I am sure you will agree that the only solution for me is to move into a room of my own.Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.Yours sincerely,...Dear Sir，I am happy that the refrigerator we ordered last week has arrived on time.But it is a great pity that we find there is something wrong with the refrigeration facilities.After we used it for several days.we found that food stored in the refrigerating compartment turned bad quickly.When we finally decided to take the temperature in it，we were surprised to find it was around 15℃，far from the standard temperature range from 0℃ to 9℃。

This problem has affected our normal life.Would you please let me know whether or not you can send a repairman as soon as possible？ I hope that my problem will get your kind consideration.Yours faithfully，...Dear Sir，I am writing to let you know the deplorable attitude of one of your staff member.I received my notebook for one month from your computer and thought there were some problems: the screen is always black when I do nothing.However, when I called your Complaints Department, the girl who answered my phone was very rude.For one thing she interrupted me continually, for another she even said that the fault was my own.Needless to say, such a way of dealing with customers is unacceptable.I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients.And I hope she can make formal apology to me.An early response will be appreciated.Sincerely yours，ben

亲爱的先生：

我写这封信是为了让你知道你们一个员工的服务态度。我收到你们上个月的话费单后发现有些计算错误，我觉得我被多收了两个国际长途费用。

但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁。一方面她总是打断我的话，另一方面她甚至说错误在我。这样对待客户的态度实在让人难以接受。

我建议对这个女孩进行惩罚，另外告诉该如何对待客户。我希望她能向我正式道歉。

请早日回复。

真挚的：堂娜3.必背经典范文

Dear Sir or Madam，I am writing to inform you that I wish to move into a new room next semester.I would like to have a single room，because I find the present sharing arrangement inconvenient.I am dissatisfied with my present roommate because of his inconsiderate behavior.For one thing，his friends are constantly visiting him；for another，he regularly makes calls at night.In addition，he often uses my things without asking for my permission.Under such circumstances，I find it difficult to concentrate on my studies，and I am falling behind in my assignments.I believe you will agree that the only solution is for me to move into a room of my own，where I will be free from these kinds of distractions.I would be very grateful if you could arrange a single room for me，preferably not in the same building.Sincerely yours，Tom Williams

亲爱的女士或先生：

我写信来是告诉您下学期我想搬到一个新房间。我想要一个单独房间，因为我觉得现在这样合住非常不方便。

我之所以对我现在的室友不满是因为他毫不顾及他人的行为。一方面，他老是有朋友来访；另一方面，他夜里经常打电话。另外，他经常不经过我允许就用我的东西。在这种情况下，我很难专心学习，现在我的成绩已经下降了。

我相信您肯定同意惟一的解决办法就是我搬到单独的房间，那样就没有什么干扰了。如果您能帮我安排一个单独的房间，最好不要在目前这个楼里，我将万分感谢。

您真挚的：汤姆·威廉姆

Dear Manager，I venture to write to complain about the quality of the digital camera I bought last Friday at your store.During the five days the camera has been in my possession, problems have emerged one after another.For one thing, the screen is always black, making the camera no different from a traditional one.For another, the battery is distressing as it supports the camera’s operation for only two hours.Therefore, I wish to exchange it for another camera or declare a refund.I will appreciate it if my problem receives due attention.Yours，Li Ming 尊敬的经理：

我冒昧给你写这封信，投诉我上周五在您商店里购买的数码相机的质量问题。购买至今的五天中，各种问题一个接一个地出现。一方面，相继屏幕总是黑屏，我们使用起来仿佛和传统相机没有区别。另一方面，电池的状况也不尽人意，只能支持相机工作两个小时。因此，我希望可以换一个相机，否则我要求退款。我希望这个问题能够得到足够的重视。

谨上，李明 Dear Sir, I am writing to you about a most unhappy experience.Last Tuesday morning, we took a longroute bus of your company from Dukou to Lijiang.The bus was scheduled to arrive in Lijiang at 7 oclock in the evening, but it stopped midway at 4 p.m.for mechanical problems.The driver and the ticket seller could neither solve the problem by themselves nor seek help from others.Where we stopped was nowhere near a village.Up until 8 oclock, another bus finally carried us to a shabby rural motel.We had to pay for our accommodation.The room was too small and the quilt was so dirty.To our surprise, when we just managed to sleep at around 2 a.m., the driver came to wake us up—the bus had been fixed!I suggest that you look into this matter immediately and deal with it quickly and properly.Looking forward to your reply.Yours, Li Ming Complaint Letter complain against sb.about sth.incident / matter 事件

dissatisfaction with不满于......sanitary situation卫生条件 put up with / bear / tolerate忍受 bad manners 不礼貌 awful 糟糕的 disturbance干扰 poor service糟糕的服务 nuisance 麻烦事 inconceivable不可思议的 remedy 补救 out of one’s expectation令某人大solve解决 失所望 recurrence再次发生 look into / investigate调查

1)I am writing to you to complain about...2)I am writing to express my dissatisfaction with...3)There are some problems with the flat that I wish to bring to attention.For one thing, there is„For another,...4)I can hardly bear /tolerate /put up with it any more.5)I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.7)We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.8)We will appreciate your willingness to make up for the loss.结构要点投诉信是对产品或服务表示不满的信件，一般分三个部分：

1.提出投诉内容； 2.说明具体情况； 3.提出解决办法。

Suppose you bought a woolen scarf(围巾)by mail order but later found a hole in it.Write a letter of complaint to describe that matter and require settlement.Do not sign your own name at the end of your letter, using “Li Ming” instead.To whom it may concern，The woolen scarf I bought by mail order from your company arrived on time the day before yesterday.But when I checked it, I found a hole in the middle.I was astonished because the hole was obvious and I did not think you should neglect this deficiency when you delivered it.I have dialed your service number for several times and it was always busy.Now this problem keeps worrying me.Can you change a new one for me as soon as possible? How shall I send this scarf back to you? Thanks for your consideration.I am looking forward to your early reply.Yours faithfully，Li Ming 语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。

Write a letter to complain about an unhappy experience in about 100 words to describe the matter and ask for the mistake to be corrected.Do not sign your own name at the end of your letter, using “Li Ming” instead.Dear Sir，I am writing to you about a most unhappy experience.Last Tuesday morning, we took a longroute bus of your company from Dukou to Lijiang.The bus was scheduled to arrive in Lijiang at 7 o’clock in the evening, but it stopped midway at four p.m.for mechanical problems.The driver and the ticket seller could neither solve the problem by themselves nor seek help from others.Where we stopped was nowhere near a village.Up until 8 o’clock, another bus finally carried us to a shabby rural motel.We had to pay for our accommodation.The room was too small and the quilt was so dirty.To our surprise, when we just managed to sleep at around 2 a.m., the driver came to wake us up—the bus had been fixed!

I suggest that you look into this matter immediately and deal with it quickly and properly.Looking forward to your reply.Yours，Li Ming ［Directions］: Suppose that you ordered a refrigerator but later found a worrying problem.Write a letter of complaint to describe the matter and require settlement, Do not sign your own name at the end of your letter, using “Li Ming” instead.Dear Sir, I am happy that the refrigerator we ordered last week has arrived on time.But it is a great pity that we find there is something wrong with the refrigeration facilities.After we used it for several days.we found that food stored in the refrigerating compartment turned bad quickly.When we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃.This problem has affected our normal life.Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.Yours faithfully，Li Ming 这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。第二段说明具体问题，第三段提出要求。Dear Sir: With reference to our order No.W98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question.We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible.Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.Yours sincerely，Li Ming Dear Mr.Chang: On September 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers.We ask you to conduct investigation at your end and reply to us.Sincerely yours，Li Ming 一般说来，一封投诉信应包括三个最基本的方面： 1.投诉内容。一般放在信的开头。常用的表达法有： I am writing to you about...which I received/bought...I am going to complain about...I am sorry to have to return with this letter...which I received/bought...2.投诉原因。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有： When we checked..., we noticed...When I took...out of the bag and examined...closely, I found...When I unpacked...and tried to use it, it did not work.3.希望得到的结果。常用的表达法有：

Please let me know what you intend to do in this matter.I am returning...under separate post and look forward to receiving a full refund of...In view of the inconvenience that this has caused, I feel you should...Dear Sir，I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R.China.Ten days after that, it didn’t ring and send short messages.Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one.Later I went to the repairman.He said since it was a new model in China,消息it was impossible to fix it without the right spare parts.I was so desperate on hearing that.How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.Thank you for your consideration.Sincerely yours, Bu Manyi 抱怨产品

You should spend about 20 minutes on this task.You have bought a washing machine.First you found that the machine damaged you clothes, and you had it changed.Then you found that the new one seriously entangled the clothes.Write to the manager of the department store to complain about it.You should write at least 150 words.Dear Sir or Madam，A few months ago I purchased a washing machine(Sanyo XQB50-68)from your department store.After a few weeks I found that it had seriously damaged that clothes.I asked you to change one for me, which you did.Now I want to ask you to change this one for me again.This one does not damage my clothes any more, but I have found that it tangles the clothes seriously and when it automatically begins to spin the water out, the machine shakes so heavily that it stops by itself.In the instruction booklet you have not mentioned this defect and neither have you told the user how to solve the problem.I am quite annoyed by the fact that sometimes when I came back from work to take the clothes out to dry, they were still unwashed.When I at home.I have to tend it frequently to untwist the entangled clothes.Is that what you call your machine “fully automatic”.Please change a new one for me that will not entangle the clothes.Otherwise, I would ask you to give my money back, or I would complain to the Consumers’ Association.Yours sincerely, Fan Yang

你应该话费大约20分钟在这项任务上。你买了一台洗衣机。首先，你发现你的机器损坏的衣服，你也将它换了。然后，你发现了新的一台严重缴衣服。写信给百货公司经理抱怨。你应该写至少150字。

几个月前我从您的百货公司购买了一台洗衣机(Sanyo XQB50-68)。经过几个星期，我发现它严重破坏衣服。我请你为我换一台，你换了。我现在想请你在为我换一台。

这一个不会破坏我的衣服了，但我发现它严重的缠结衣服，当它自动将水抽干时，机器震动的更严重，它自己停止了。在说明书你有没有提到这一缺陷，并也没有告诉用户如何解决这个问题。我很恼火,有时当我工作回来,把衣服拿去凉干,但他们仍未洗完。当我在家里。我不得不照料它频繁地解开纠缠的衣服。难道这就是你叫你的机器“完全自动”。请为我换个新的，不会搅衣服。否则，我想请你给我退款，否则我会投诉到消费者协会。

Yours sincerely, Fan Yang

2抱怨服务质量

You should spend about 20 minutes on this task.You went shopping one day and had received very bad service in a shop.You want to complain to the boss.Write a letter to complain about the had service.You should write at least 150 words.Dear Sir or Madam，Much of my regret, I write this to place a complaint against one of your shop-assistants about his had service.Yesterday morning about 10 o’clock my husband, I and a lady friend of ours came to your shop with the intention to buy some souvenirs.One of the shop-assistants, whose badge we could decide which one to buy.Under the circumstances, it was the shop-assistant’s duty to do what was asked or to explain why he was unable to comply with such a request.Instead of minding his duty and acting in a polite, he turned a deaf ear to our request and walked away murmuring in a sarcastic manner.We wish you would look into this unsatisfactory state of affairs and take steps to prevent a recurrence of offensive conduct of this kind.Yours sincerely, Fan Yang 你应该话费大约20分钟在这项任务上。一天你去购物，并且在一家商店收到了极坏的服务。你想向抱怨老板。写了一封信抱怨他的服务。你应该写至少150字。

我的遗憾，我写信给它给你的公司是为了你的商店售货员之一的不好的服务进行投诉。昨天上午约10点我的丈夫，我和我们的女朋友来到您的店铺的打算购买一些纪念品。一个闪电售货员，我们可以决定买哪一个徽章。在这种情况下，它是售货员的义务,有人问或解释为什么他未能遵守这些要求。不管他的职责,而作为一种礼貌,他对我们的要求置之不理,走开用讽刺的方式嘟囔着。

我们希望你能正视这个令人不满意的情况，并采取措施防止这类令人不愉快的行为再次发生。

3抱怨房间问题

You should spend about 20 minutes on this task.You rent a house through an agency.The heating system has stopped.You phoned the agency a week ago but it has still not been mended.Write a letter to the agency.Explain the situation and tell what you want them to do about it.You do NOT need to write your own address.Begin your letter as follows.Dear Sir or Madam，I am at present living in a house which I rented through your agency.I am sorry to inform you that the heating system in the house stopped working some time ago.I phoned your agency and explained the problem one week ago, but you have still not sent anybody to fix the heating system.This is very inconvenient--not to mention dangerous to the health--as the weather is starting to get colder.I am puzzled as to why you have not paid attention to this urgent matter.I must remind you that a fully operative heating system is one of the terms of the lease of the house.Therefore, I would very much appreciate it if you would send a technician to repair the system as soon as possible.He may call at any time during the day, as either I or my wife will be at home all this week.Yours sincerely, Fan Yang 你应该话费大约20分钟在这项任务上。你通过一个中介租的房子。加热系统已停止。一个星期前你打电话给中介，但它仍然没有得到修补。写了一封信给该机构。说明有关情况，并告诉他们你想要做些什么。你不需要写您自己的地址。开始你的信如下。

我目前住在一所房子里是我通过你们的代理租的。我很抱歉地通知您,在房子里的供暖系统在一段时间以前停止了工作

一个星期前我打电话给你的代理并解释了问题, 但你仍然没有派任何人来修复供暖系统。这是非常不方便, 更不用说危险的健康——随着天气开始变得寒冷。我感到迷惑,为什么你没有注意到这个紧急的事情。我必须提醒你,一个完全有效的供暖系统是房屋租凭的条件之一。

因此,我将十分感激。如果你将派遣技术人员尽快修复系统。他可以在一天当中的任何时候打电话, 整个星期我和我的妻子都会在家里。

第四篇：投诉信 英文

Dear sir or madam,I'm writing to you to complaint about the laptop computer that I bought in your company's outlet shop in Zhong Guancun a week ago.The computer that I bought is one of the Acer K52F series.The appearance of the computer is quite satisfying and the salesman assured me that this computer is of high quality.However, things went the opposite way.Just one week after, there emerged many problems.The most serious one is the battery.The salesman once claim that it can work for at least two and a half hours, but it just can stay for no more than twenty minutes.Yesterday I went the after—sale service center for help.But the attitude of the clerks were very indifferent.They insisted that it was my fault and it was caused by my own improper use.But I'm sure I have nothing to do with it.After encountering their ignorance, I went to the shop where I bought the computer.Again they refused my request for exchange or refund.What's more, they were quite impolite to me.I think, as the manager, you should do something to solve the problem.To be honest, I chose you brand because it is a big and famous brand which is often considered to be reliable.However, from my personal experience, I'm quite disappointed about it now.I 'm afraid if things like this go on, your company will lose your customers gradually and further more you market share.I think there is no need for me to mention the serious consequence.So, it is necessary for you to take some measures to reduce the negative

effect of the poor service of you company.As for my case, I think you should let my computer repaired as soon as possible.The battery should be exchanged or at least I should be given some compensation.Moreover, I suggest you make a strict requirement about you stuff and nurture the awareness of service.It is not just a case about myself, but the reputation and brand image of the products of you company.I'm looking forward for you early reply.Yours faithfully XXX.November 29th, 2012

第五篇：英文投诉信

英文投诉信范文

Dear Sir or Madam,

xiexiebang.com范文网[CHAZIDIAN.COM]

I bought an electronic dictionary from your online store on January 1st,but I found it has some problems after using it for a short period of time.

To begin with,the battery needs recharging after a mere 2 hours of use.This means that I need to carry my charger with me when I go out for a day.In addition,the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them.personally,I find this to be completely unacceptable.

Therefore,I would like to either change the electronic dictionary for another model that works well or a full refund.Your help is greatly appreciated.

Yours sincerely,

XX