第一篇：职称业务知识问答试卷(含答案)
2014年海陵区职称业务知识问答试卷
姓名王晓华工作单位泰州市大冯初级中学 试卷成绩________
第一部分单项选择题（请在给出的4个备选答案中选出一个正确答案，并把正确选项的字母填在该题题干的括号内，不选或多选该题均无分。本部分共10小题，每小题2分，共20分。）
1、专业技术资格共分个大层次。
A: 二B: 三C: 四D: 五
2、下列系列中、初级专业技术资格可通过考试取得。
A: 工业工程B: 卫生C: 教育D: 档案
3、公需科目网上学习的流程是。
A: 注册—缴费—学习B: 学习—缴费—注册
C: 学习—注册—缴费D: 缴费—注册—学习
4、有职称外语要求的系列中，年龄达到周岁时,申报对象可免试职称外语。A: 40B: 45C: 50D: 555、全国职称计算机一年可报考次。
A: 一B: 二C: 三D: 四
6、取得的职称计算机，有效。
A: 一年B: 三年C: 五年D: 长期
7、全国职称外语等级考试一年可报考次。
A: 一B: 二C: 三D: 四
8、公需科目网上考试时间为。
A: 每个双月B: 每个单月C: 每个周末D: 每天
9、高级职称资格证书遗失需要补办的，由负责补发证书。
A: 省职称办B: 市职称办
C: 区职称办D: 单位所属主管部门
10、工业工程中级评审时对未发表的论文要求需本单位或本行业名高级职称的同行专家鉴定认可。
A: 一B: 二C: 三D: 四
第二部分多项选择题（请在给出的4个备选答案中选出2个或2个以上正确答案，并把正确选项的字母填在该题题干的括号内，不选、少选、错选、多选均不得分。本部分共5小题，每小题4分，共20分。）
11、以下专业的中、初级专业技术资格可通过国家考试取得。A: 会计B: 社会工作者C: 统计D: 经济
12、以下专业技术资格可以通过考评结合的方式获得。
A: 会计高级B: 卫生高级C: 科普高、中级D：经济高级
13、以下系列的专业技术资格申报不作职称外语要求。A: 工程技术B: 农业技术C: 中小学教学D: 思想政治工作
14、以下申报对象中，可免试职称计算机。
A: 计算机专业且大专以上学历B: 硕士研究生以上学历
C: 全国计算机技术与软件专业考试合格D: 取得计算机等级考试证书
15、报考全国职称计算机时，必须完成三个科目（模块）的考试，其中为必考科目（模块）。
A: 中文WindowsXP操作系统B: Internet应用
C: Wps Office办公组合D: Word 2007中文字处理
第三部分填空题（请在空格内填上答案。不填、错填均不得分。本部分共5小题，每空格2分，共30分。）
16、根据《江苏省专业技术人员继续教育条例》，凡申报中级以上专业技术资格的专业技术人员继续教育每年不少于_72___学时，初级专业技术人员继续教育每年不少于__40__学时。
17、__关系在我区（与单位签定劳动合同）或_________关系在我区（人事档案在我区人才交流中心托管）的人员，可在我区申报专业技术资格。
18、可通过_、__、__、______以及考评结合等方式获得专业技术资格。
19、对工程类专业技术人员而言，大学本科毕业从事相近专业技术工作满年、大学专科毕业从事相近专业技术工作满_8___年以及中专毕业从事相近专业技术工作满年的专业技术人员，非个人原因至今尚未初定专业技术资格且符合相应中级专业技术资格条件的，由本人申请，所在单位人事部门或代管部门核实后，可按程序直接申报中级专业技术资格。
20、截止申报专业技术资格的上年底，男性满周岁、女性满周岁，申报建筑工程年龄满_45___周岁的，其信息化素质（职称计算机）考核的成绩不作要求，但必须提供由__市人事考试中心____出具的参加考核的成绩证明（仅限于申报泰州市评审权限的中级专业技术资格）。
第四部分问答题（本部分共3小题，每小题10分，共30分）
21、专业技术人员证书如何补办？
答：补办高、中、初级职称资格证书，分别由江苏省、泰州市、各县级市（区）职称办
负责。补办证书要求：
（1）填写补办资格证书申报表（区人社局网站下载）；
（2）职称证书批文或原证书复印件；
（3）在报纸上刊登遗失声明；
（4）由各县级市（区）职称办统一上报。
申报补证时间，每年集中办理两次（6月、12月）。
22、我区大中专毕业生初定需要提供哪些材料？
答：（1）初聘专业技术职务呈报表（一式2份）；（海陵区人社局网站下载）
（2）毕业证书及复印件；（3）劳动合同或单位行政介绍信；（4）职称计算机合格证及复印件；（5）公需科目合格证及复印件；（6）、一寸照片3张。
23、想要申报职称，相关资格条件及申报材料要求到哪里咨询？
答：高、中级专业技术资格条件及申报材料要求可到泰州职称网上查询或电话咨询
0523-86606582（泰州市职称处）；初级资格条件及申报材料要求可到海陵区人社局网站和相关主管部门网站上查询，或电话咨询0523-86227765（海陵区职称办）
第二篇：辅警公安业务知识试卷(含答案)
绍兴市公安局特警支队辅警 公安业务及法律知识测试
（测试时间60分钟）
姓名 成绩.一、判断题（每题2分，共20分）
1、在我国领域、船舶、航空器内发生的违反治安管理行为，除有法律特别规定的外，适用《治安管理处罚法》。（√）
2、人民警察制止违法犯罪行为，应当采取强制手段。（×）
3、对于因民间纠纷引起的打架斗殴或者损毁他人财物等违反治安管理行为，情节较轻的，公安机关应当调解处理。（×）
4、间歇性的精神病人违反治安管理的，不予处罚，但是应当责令其监护人严加看管和治疗。（×）
5、宋某因泄私愤持炸药到孙某家中相威胁，民警接到报警后到现场，发现宋某正欲点燃炸药引爆。在这种情况下，民警可以不警告即使用武器。（√）
6、公安机关对年满７０周岁以上的人违反治安管理的，不能执行行政拘留。（√）
7、城市人民警察执行巡逻时，一般以车巡为主，自行车、步巡相结合的方式。（×）
8、违反治安管理行为在六个月内没有被公安机关处理的，不再处罚（√）
9、对现场发现的违反治安管理行为人，人民警察经出示工作证件，可以口头传唤，但应当在询问笔录中注明。（√）
10、当人数超过1000人的大型文娱、体育活动，适用《中华人民共和国集会游行示威法》（×）
二、单项选择题（每题2分，共40分）
1、根据《人民警察使用警械和武器条例》的规定，人民警察对结伙斗殴、殴打他人、寻衅滋事、侮辱妇女的违法犯罪分子，经警告无效的，（A）。
A、可以使用驱逐性、制服性警械
B、可以使用武器
C、应当使用武器
D、应当使用驱逐性、制服性警械
2、下列情形中，不适用治安调解的是（C）A、制造噪声干扰他人正常生活
B、偷开他人机动车
C、结伙斗殴 D、捏造事实诽谤他人
3、甲因盗窃被公安机关查获，决定治安拘留１５日，同时查明其还有抢夺行为，决定治安拘留１０日，根据《治安管理处罚法》规定，甲应当执行治安拘留的期限是（C）
A、１０日
B、１５日
C、２０日
D、３０日
4、使用驱逐性、制服性警械，哪条不属于应当遵循的规定（B）A、以制止违法犯罪行为为限度
B、适度惩罚违法犯罪分子
C、符合法定使用的情形
D、尽量减少人员伤亡、财产损失
5、对于６个月内曾受过治安处罚，再次违反治安管理的行为人，按照《治安管理处罚法》规定，应当（A）A、从重处罚
B、加重处罚
C、减轻处罚
D、从轻处罚
6、对违反治安管理行为人，公安机关传唤后应当及时询问查证，询问查证的时间不得超过（A）小时；情况复杂，依照本法规定可能适用行政拘留处罚的，询问查证的时间不得超过（）小时。
A、８小时
２４小时
B、８小时
１２小时
C、１２小时
２４小时
D、６小时
１２小时
7、公安机关调解处理的行政案件，调解达成协议并履行的，公安机关（D）予以治安处罚。A．应该
B．从轻
C．减轻
D．不再
8、下列不能独立行使治安管理处罚权的单位是（C）A、公安派出所
B、海关走私犯罪侦查局
C、政府综合执法机构
D、铁路、民航、交通和森林公安机关
9、公安机关作出（）以及（）的治安管理处罚决定前，应当告知违反治安管理行为人有权要求举行听证；违反治安管理行为人要求听证的，公安机关应当及时依法举行听证。（D）
A、吊销许可证
５００元以上罚款
B、５日以上行政拘留
２０００元以上罚款 C、１０日以上行政拘留
５００元以上罚款
D、吊销许可证
２０００元以上罚款
10、违反治安管理行为事实清楚，证据确凿，处（C）的，可以当场作出治安管理处罚决定。
A、警告或者３００元以下罚款
B、吊销许可证
C、警告或者２００元以下罚款
D、５００元以下罚款
11、（B）负责流浪乞讨人员的求助工作，并对求助站进行指导、监督。A、区级以上人民政府民政部门 B、县级以上人民政府民政部门 C、市级以上人民政府民政部门 D、省级以上人民政府民政部门
12、公民不得在其（B）以外的城市发动、组织、参加当地公民的集会、游、示威 A、出生地 B、居住地 C、户籍地 D、工作地
13、公安机关及其人民警察履行职责时，可以根据现场需要经（B）批准，使用警戒带。A、公安部门负责人 B、公安部门现场负责人 C、公安部门分管负责人 C、公安部门相关部门负责人
14、下列物品中，哪件不是警械（B）A、警棍 B、防暴盔甲服 C、高压水枪 D、脚镣
15、《公安机关适用继续盘问规定》中所指的继续盘问时限最长为（C）A、12小时 B、24小时 C、48小时 D、72小时
16、民警倪某和谢某对具有违法嫌疑的陆某进行口头传唤，陆某不肯配合，并大声辱骂民警，引来大批围观群众。倪某和和谢某见状，决定对陆某实行强制传唤，并对其使用了手铐，将陆某带回派出所。经调查未发现陆某违法犯罪的情况。民警倪某和谢某对陆某使用手铐的行为（B）
A、合法，因为陆某辱骂了民警
B、合法，因为执行强制传唤时陆某有可能脱逃、反抗等危险行为 C、违法，因为陆某没有违法犯罪行为的情况
D、违法，因为陆某并没有对民警实施暴力
17、下列选项中，表述错误的是（B）
A、人民警察使用武器的，应当将使用武器的情况如实向所属机关书面报告
B、人民警察在执行职务过程中，使用武器造成无辜人员伤亡的，一般应当由个人承担主要责任 C、犯罪分子停止实施犯罪，服从人民警察命令的，人民警察应当立即停止使用武器 D、犯罪分子失去继续实施犯罪能力的，人民警察应当立即停止使用武器
18、参加集会、游行、示威的人员越过依照规定设置的临时警戒线，进入不得举行集会、游行、示威的特定专制周边一定范围或者有其他违法犯罪行为的，人民警察可以（D）或立即予以拘留。A、警告 B、劝离 C、驱赶 D、强行带离
19、政法干警必须遵守的政治原则是（B）。A.执法为民
B.坚持党的领导 C.公平正义 D.服务大局
20、中国共产党第（D）次全国代表大会将于2012年下半年在北京召开。中央确定，代表名额共2270名，由全国40个选举单位选举产生。
A、十五 B、十六 C、十七 D、十八
三、多项选择题（每题2分，共20分）
1、下列行为不属于《治安管理处罚法》调整范围的是（ACD）
A、酒后驾驶机动车辆的 B、偷开他人机动车的
C、因合同履行发生争议的
D、因校园意外伤害行为发生损害赔偿争议的
2、公安机关对违反治安管理的行为进行处罚，应当遵循的原则是（ABCD）
A、以事实为依据，与违反治安管理行为的性质、情节以及社会危害程度相当原则
B、公开、公正原则
C、尊重和保障人权，保护公民的人格尊严原则 D、坚持教育与处罚相结合的原则
3.根据有关规定，下列属于不得适用当场处罚程序的案件的有（BC）。A、某酒吧内打人 B、拉客招嫖 C、赌博案件 D、利用他人乞讨
4、下列有关违反治安管理行为人责任能力的表述中，不正确的是（CD）
A、已满十四周岁不满十八周岁的人违反治安管理的，从轻或者减轻处罚
B、不满十四周岁的人违反治安管理的，不予处罚，但是应当责令其监护人严加管教 C、间歇性的精神病人在精神正常的时候违反治安管理的，可以视情况不予处罚 D、盲人或者又聋又哑的人违反治安管理的，必须从轻、减轻或者不予处罚
5、下列关于治安管理处罚决定的表述，正确的是（AC）
A、治安管理处罚决定，只能由公安机关作出，其他任何机关、团体、企事业单位和个人都无权作出
B、公安派出所有权作出的治安管理处罚决定仅限于警告和2000元以下的罚款
C、对决定给予行政拘留处罚的人，在处罚前已经采取强制措施限制人身自由的，限制人身自由１日，应当折抵行政拘留１日
D、公安机关查处治安案件，决定给予治安管理处罚的，必须有违反治安管理行为人本人的陈述。但是只有本人陈述，没有其他证据证明的，不能作出处罚决定
6、以下对《治安管理处罚法》第21条“不执行行政拘留”制度的理解，正确的是（ABCD）A、已满十四周岁不满十六周岁的、已满十六周岁不满十八周岁，初次违反治安管理的，属于“不执行行政拘留”制度的对象。B、七十周岁以上的、怀孕或者哺乳自己不满一周岁婴儿的，属于“不执行行政拘留”制度的对象。C、“不执行行政拘留”，是指可以依法作出行政拘留处罚决定，但不投送拘留所执行，同时公安机关应当做好帮教工作。
D、“不执行行政拘留”对象，年龄认定、怀孕、哺乳状态确定，既包括实施违反治安管理行为时实际情况，也包括正要执行行政拘留时的实际情况。
7、人民警察依法执行职务，遇有下列情形之一的，经出示执法证件，可以查验居民身份证（ABCD）
A、对有违法犯罪嫌疑的人员，需要查明身份的；
B、依法实施现场管制时，需要查明有关人员身份的；
C、发生严重危害社会治安突发事件时，需要查明现场有关人员身份的； D、法律规定需要查明身份的其他情形。9、110报警服务台受理报警的范围（ABCD）A、刑事案件 B、治安案件
C、危及人身、财产安全或者治安秩序的群体性事件 D、自然灾害、治安灾害事故
8、树立依法治国的理念，需要准确把握的基本内涵是（ABD）。A.法律面前人人平等 B.树立和维护法律权威 C.自觉接受监督 D.严格依法办事
四、简答题（每题5分，共20分）
1、简述一日生活制度中起床时间、早操开始时间和结束时间、上午训练结束时间及午休开始时间、下午训练结束时间、晚上学习结束时间和熄灯时间。答：起床时间 6：15 早操开始时间 6：30 早操结束时间 7：15 上午训练结束时间 11：15 午休开始时间 12：10 下午训练结束时间 16：45 晚上学习结束时间 21：00 熄灯时间 22：00
2、辅警实行半军事化管理，按照《人民警察内务条令》要求，必须抓好仪容仪表和行为规范，做到“四统一”，简述何为“四统一”。答：服装统一，标志统一，称谓统一，内务统一。
3、辅警队员遇到有重大事项应当请求报告，并填写《绍兴市公安局辅警队员重大事项报告表》，请简述其中任意3条。答：（1）、本人自行参加的各种学会、协会的情况；
（2）、本人、配偶以及直系亲属出国（境）活动情况；
（3）、本人确定恋爱关系、结婚、离婚或复婚情况；
（4）、本人、配偶以及直系亲属患重大疾病情况；
（5）、因发生意外灾害事故，给本人家庭带来特殊困难的情况；
（6）、本人认为应当报告的其他重大事项。
4、根据《绍兴市公安局特警支队辅警队伍管理规定》，简述辅警队员必须遵守的保密守则。答：不该说的秘密不说；
不该问的秘密不问；
不该看的秘密不看； 不该带的秘密不带；
不在私人通信中涉及秘密；
不自私复制、保存和销毁秘密。
第三篇：流动人口业务知识问答
流动人口业务知识问答
一、什么是全员流动人口？
答：是指流入流出一个月以上的全体人员，包括男女老少。但下列人员除外：1.因出差、就医、旅游、探亲、访友、服军役、就读中等以上专业学校等事由异地居住、预期将返回户籍所在地居住的人员；2.婚嫁人口不属于流动人口。
二、什么是流动人口已婚育龄妇女? 答：流动人口已婚育龄妇女指流动人口中办理过结婚登记手续，或虽未办理结婚登记手续但生过小孩的18至49周岁妇女。
三、村流动人口主要工作任务是什么？
答:
1、信息采集。村（居）包干人员每个月月底对各自包干范围进行清查，把变更情况通过例会汇总给村计生专干，计生专干根据变更情况及时更新有关资料，并上报信息变更报告单。镇计生办根据信息报告单更新《广东省全员人口信息系统》。
2、村级资料卡表册要装订整齐，各项内容须填写完整，卡表册数据一致。内容要及时更新，做到人来登记，人走注销。要与流入流出的已婚育龄妇女签订计划生育合同书。
3、协助乡镇（街道）做好日常的流动人口已婚育龄夫妻落实四术、双查、征收工作，免费药具发放和随访服务和免费孕前优生健康检查工作。
四、流动人口手工报表比较常见的逻辑错误有哪些？
答：比较常见的逻辑错误有：
1、分类统计和分单位统计加起来不等于总数；
2、其中项横加起来不等于总数；
3、已婚育龄妇女建档
数大于已婚育龄妇女数。
4、报表数据与系统查询数矛盾。
5、报表数村的卡册不一致。
五、应通报给户籍地的是哪八种情况？
答：应通报的八种情况：①有生育子女行为的；②落实计划生育手术的；③应落实长效避孕节育措施而未落实的；④怀孕的；⑤未持有有效流动人口计划生育证件的；⑥在本地接受孕情检查服务的；⑦婚育、节育情况有疑问的；⑧其他需要通报的情况。
六、流动人口管理考核指标有哪些？
答：
1、流出成年育龄妇女办证率应达95%以上；
2、流入流出已婚育龄妇女综合避孕率达到90%；流入已婚育龄妇女建档率达到100%，流动人口计划生育政策知晓率达到90%以上；流入人口双查率达到85%以上；信息接收反馈率、及时率95%以上。
七、流动人口要核查的周边资料有哪些？
答：流动人口管理往往较难掌握其流入流出、生育等信息。通过周边资料可以获取大量的流动人口信息。如派出所的办理流动人口居住证信息，卫生院出生、四术和防疫信息，工商所办理营业执照信息，房管所办理房产证、租赁房租信息，教育新生入学信息，人社的务工登记信息，外出办证申请表、信息系统通报协查信息等。
八、如何办理流动人口婚育证明？
答：未婚成年育龄妇女在离开县（市、区）户籍所在地前往异地务工经商，凭本人身份证到村（居）委申请，持村（居）委加盖公章的申请表和本人身份证到户籍所在地镇（街）计生办，办理《流动人口婚育证明》。已婚育龄妇女，到省外的务工经商的也要办理《流动
人口婚育证明》，在办理证件时应当出示身份证、结婚证、户口簿、生育节育等证明材料。
九、如何办理流动人口一孩生育登记？
答：流动已婚育龄夫妇拟在现居住地生育第一个子女的，在怀孕后至生育前，凭夫妻双方的身份证、结婚证和女方的广东省居住证可在现居住地镇（街道）计生办办理。办理程序：
1、受理。申请登记的已婚育龄夫妻需填写《流动人口一孩生育登记申请表》一式两份。受理机构应当场告知申请人是否受理，不予受理的应当告知其理由。
2、审核。受理机构应及时通过广东省人口信息系统、电话、传真信函、电子邮件等方式核实申请人的婚育情况。申请人户籍所在地乡镇（街道）计划生育工作机构应当自接到现居住地要求核实信息之日起10个工作日内予以反馈。无法核实的可依据申请人的承诺以予办理。
3、办理。对基本材料齐全，经核实婚育信息无误的，自受理之日起15个工作日内办理流动人口一孩生育登记，并出具《流动人口一孩生育登记证明》。对不符合申请条件、所提交材料与事实不符或不符合生育政策的，不予办理生育登记并书面通知申请人。
4、通报。现居住地的乡镇（街道）计划生育工作机构应当自办理流动人口一孩生育服务登记后，向申请人双方户籍所在地的乡镇（街道）计划生育工作机构通报办理结果。
5、按月上传承诺书。各镇（街）计生办将以承诺方式登记的一孩生育对象，于每月10号前登录国家PADIS流动人口子系统，填写姓名、身份证等信息，上传包含申请表和承诺书的图片文件（合并拍摄或扫描成一个图片文件，系统限制了每对夫妇只能上传一张图片）。
十、办理流动人口一孩生育登记需要保存哪些资料？
答：需要保存的资料是：
1、夫妻双方的身份证复印件（正反两面均要复印）、结婚证内页复印件、女方的广东省居住证复印件；
2、填好的《流动人口一孩生育登记申请表》一式两份；
3、《申请办理一孩生育登记承诺书》（以承诺方式登记的才誊写保存）；
4、出具给申请人的《广东省流动人口一孩生育登记证明》复印件或《流动人口一孩生育登记不予办理通知书》复印件及《送达回执》。
十一、镇级流动人口资料有哪些？
答：
1、每月各村（居）上交流入、流出人口月信息报告单；
2、《本县跨镇流动已婚育龄妇女登记册》；
3、镇流动人口报表（半年报、年报、专项活动报表、各种临时报表）和总结；
4、办证登记册（自制）、申请表；
5、现居住地出具的流动人口避孕节育情况报告单；
6、“消息管理”接收反馈流出育龄妇女当年怀孕、生育、节育、查环查孕登记册；
7、卫生部门流入人口出生登记册、四术册；
8、核查人口出生信息情况记录表；
9、查无此人信息核查记录登记册、核查单；
10、成立流动人口工作领导小组的文件；
11、流动人口工作制度；
12、镇党委、政府研究流动人口的相关文件和会议记录；13专项活动工作会议记录、联席会议记录、签到册、相片；14流动人口一孩生育登记服务资料
15、例会记录中有流动人口内容；
16、区域协作卷宗、协议书；
17、财政预算表有流动人口经费、专项活动经费申请、经费支付凭证；
18、流动人口纳入层级动态管理责任制。
十二、村级流动人口资料有哪些？
答：
1、流入人口月信息报告单；
2、流出人口月信息报告单；
3、流入已婚育龄妇女花名册；
4、《流入已婚育龄妇女当年生育、节育、查环查孕登记册》；
5、《流入成年未婚女性登记册》；
6、《本县跨镇流动已婚育龄妇女登记册》；
7、《流出已婚育龄妇女登记册》；
8、《流出成年未婚女性登记册》；
9、报表（半年报表，全年报表，专项活动报表）；
10、办证申请表；
11、流入已婚育龄妇女计划生育合同书；
12、流出已婚育龄妇女计划生育合同书；
13、出租屋、商铺流动人口计划生育责任书；
14、用工单位流动人口计划生育责任书；
15、查无此人信息核查单；
16、应落实避孕节育措施而未落实人员名单；
17、应查环查孕而未查环查孕人员名单；
18、例会有流动人口内容，双查、四术任务数列入包干情况登记表；
19、药具发放册有流动人口药具发放情况。
十三、办理《流动人口婚姻育证明》的对象有哪些人？
答：《条例》规定办证对象是流出的成年育龄妇女（即18—49周岁的妇女）。
十四、流动人口除免费获得避孕药具外，享有的其他免费技术服务项目包括哪些？
答：一般包括：
1、查环查孕；
2、上、取环及技术常规所规定的各项医学检查；
3、人流、引产及技术常规所规定的各项医学检查；
4、男扎、女扎及其技术常规规定的各项医学检查；
5、计划生育手术并发症诊治。
十五、流动人口在现居住地享受哪些计划生育服务和奖励、优待？
答：
1、免费参加有关计划生育法律知识和生殖健康知识普及活动；
2、依法免费获得避孕药具，免费享受国家规定的其它基本项目的计划生育技术服务；
3、晚婚晚育或者在现居住地施行计划生育手术的，按照流动人口现居住地省、自治区、直辖市或者较大的市的规定，在生产经营方面获得支持、优惠，在社会救济等方面享受优先照顾。
十六、流动育龄夫妻在外出之前应履行哪些义务？
答：流动育龄夫妻在外出前应履行以下义务：
1、成年育龄妇女应办理《流动人口婚育证明》或《服务证》；
2、主动告知流向、流出时间、联络方式等信息；（3）了解人口和计划生育政策法规和户籍所在地流动人口计划生育管理有关规定；（4）与户籍地村（居）委会签定计划生育合同书。
十七、《条例》所指“用人单位”包括哪些？用人单位流动人口计划生育工作主要包括哪些内容？
答：“用人单位”是指国家机关、事业单位、企业、个体经济组织、民办非企业单位、社会团体等与劳动者建立劳动关系的组织。用工单位流动人口计划生育工作，主要包括普及人口和计划生育法律法规和生殖健康科普知识、依法落实计划生育奖励优待、采集和通报计划生育信息，以及避孕药具发放、提供相关服务等。
十八、办理婚育证明等流动人口计划生育证明材料能收取费用吗？
答：《条例》第十七条规定：“出具婚育证明或者其他计划生
育证明材料，不得收取任何费用。”
十九、流动人口计划生育服务管理工作经费主要包括哪些？
答：主要包括：免费技术服务、宣传教育、信息统计、奖励优待、考核评估、工作人员报酬及其他相关工作经费。
二十、全国流动人口计划生育工作“一盘棋”的基本内容是什么？ 答：全国流动人口计划生育工作“一盘棋”格局是指按照有关法律法规和中央《决定》的要求，党政领导统筹协调，各部门密切配合，互通信息，流入地和流出地互动互补、各司其责，以区域协作为载体，以信息技术为依托，形成合力，共同做好流动人口计划生育工作。主要内容是：
1、落实党政领导责任，协调相关部门齐抓共管。
2、落实流入地责任，强化属地化管理。
3、落实流出地责任，加强源头管理。
4、强化双向配合，建立层级协调机制。
5、推动多地合作，建立完善区域协作机制。
6、以信息技术为依托，构建便捷高效的工作平台。
第四篇：导游业务知识问答
武汉九州方圆教育
www.xiexiebang.com Appendix 1 Questions and Answers 1.What is the guide?
The guide is the person who gets the certificate of guide qualification according to “The Management Regulations of Tour Guides”, accepts the appoints of travel agency, signs the contract with travel agency, and offers guide, explanation and other related services to the tourists according to the travel plan.1.什么是导游人员？按职业性质可将它分为哪几类？
答：导游人员是指按照《导游人员管理条例》的规定取得导游证，接受旅行社委派，为游客提供向导、讲解及相关旅游服务的人员。按职业性质可将它分为：（1）专业导游人员；（2）兼职导游人员；（3）自由职业导游人员。
2.How many kinds of guides are there in terms of different duties? Please define them respectively(at least two types).2.按业务范围可将导游人员分为那几种类型并分别解释（至少两种）。
In terms of different duties, guides are divided into different types.They are tour leader, national guide, local guide and scenic spots guide.The national guide is the person who accepts the appoints of the organizing travel agency, acts as the representative of the organizing travel agency, carries out the travel plan under the coordination of tour leader and local guide and offers the national escort service to the tour group(tourists).The local guide is the person who accepts the appoints of the reception travel agency, represents the reception travel agency to carry out the travel plan, and offers the activities arrangement, explanation and interpretation, etc.services to the tour group(tourists).3.Please narrate the main duties of the national guide.The main duties of the national guide are as follows： 1)Carry out the reception plan;
2)Maintain contact with related departments;3)Organize and coordinate travel activities;
4)Protect the safety of tourists and resolve problems;5)Do propaganda and investigation.3.全程陪同导游人员的主要职责有哪些？
答：（1）实施旅游接到计划；（2）联络工作；（3）组织协调工作；（4）维护安全、处理问题；（5）宣传调研工作。
4.Please narrate the main duties of the local guide.The main duties of local guide are as follows： 1)Arrange the tour activities;2)Do well the reception work;3)Guide and interpret;
4)Protect the safety of tourists;5)Settle the problems.4.地方陪同导游人员的主要职责有哪些？
答：（1）安排旅游活动；（2）做好接待工作；（3）导游讲解；（4）维护安全；（5）处理问
武汉九州方圆教育
www.xiexiebang.com 题。
5.What preparations should the local guide do before the tour group arrives? 地陪在旅游团抵站前应做哪些准备工作？
The preparations the local guide should do are as follows：
1)Confirm the exact arrival time of the tour group;2)Fix on the start time with the driver;
3)Consult the parking place with the driver;4)Check the exact arrival time of the tour group;5)Get in touch with the porter;6)Get ready to meet the tourists.6.What should the guide do on the way after meeting the group? 1)Extending the welcome speech;
2)Explaining the landscapes along the way;
3)Introducing the local conditions and customs(including the outline of city);4)Introducing the hotel the tour group will stay at;
5)Announcing the itinerary of the right day or the next day.6.地陪接团后赴饭店途中应做好哪些服务工作？ 答：（1）致欢迎词；（2）调整时间；（3）首次沿途导游；（4）介绍下榻饭店；（5）宣布当日或次日的活动安排。
7.What should the local guide do before he shows the group to go sightseeing? 1)Prepare the guide flag, the identity card（胸卡）and some other necessary credentials（票证）； 2)Urge the driver to do preparation well;3)Confirm the reservations of meals;
4)Arrive at the gathering site at least 10 minutes in advance before starting the visit;5)After meeting the guests, check the number of the tour group;6)Remind the guests of some notices;
7)At last, gather all the tourists to get on the coach on time.7.地陪在带团参观出发前应做哪些准备工作？ 答：（1）备好导游旗、胸卡和票证；（2）促使司机做好准备工作；（3）核实订餐情况；（4）提前10分钟到达集合地点；（5）清点人数；（6）提醒注意事项；（7）准时集合客人等车。
8.What should he/she pay attention to when the guide explain? 导游讲解中应该注意那些问题？
The explanation should vary with each individual;should not be too complicated or simple;should include the basic historic background, the features, status and special value of the scenic spots, etc.The language shouldn’t only be easy to understand but also be vivid, beautiful, expressive and full of passions;shouldn’t only make the tourists to get new knowledge but also get the enjoyment of beauty.9.What knowledge should the national guide prepare before meeting the tour group? 接团前全陪需要做好哪些知识准备？
武汉九州方圆教育
www.xiexiebang.com 1)Should understand the general conditions of the politics, economy, history, culture, folk
customs and the scenic spots of the tour destination;
2)In the same time, should understand the above similar conditions of the place where the guests come from so as to make a contrast and communicate more with the tourists;3)Should understand the related knowledge of different destinations along the trip.If the national guide has no idea about some destinations the group will pass, he/she must inquire the basic knowledge about these destinations in advance, e.g.the main scenic spots, the appearance of the city, the people’s condition and the folk customs.10.What services should the national guide offer to the tourists during the trip? 全陪在旅行过程中应为游客提供哪些方面的服务？ 1)Offer life services as follows：
a.Help the local guide to check the number of the tour group’s passengers and look after the aged people or the handicapped to get on or get off the coach when the tour group starts, comes back, gets on or gets off the coach;
b.During the sightseeing, the national guide should give attention to every guest and prevent the guests from getting lost at the scenic spot or any accidents from happening in order to ensure the security of the passengers’ life and property;
c.The national guide should help the passengers to settle the difficult problems according to the principle “Reasonable and Possible”;
d.The national guide should make the mutual relations of passengers harmonious and make the tour group to have a good teamwork.2)Offer explanation and entertainment services.3)Act as a good adviser for passengers to go shopping.11.What are the requirements for the guide’s dress?
导游人员的着装要求是什么？
1)The male guide can’t wear the round collar shirt, pants and sandals;
2)The female guide can’t wear hand ring, earrings, miniskirt and suspenders, can’t be richly attired and heavily made-up（不浓妆艳抹）, can’t wear hig-heeled shoes and dye the hair.12.What kind of people can’t be issued the guide certificate?
哪些人不能发导游证？
1)The people who have infectious diseases;
2)The people who have ever got the administrative penalty;
3)The people who haven’t civil conduct ability and whose civil conduct are restricted;4)The people whose guide certificates have ever been disqualified（吊销）.13.Please list the materials which should be prepared before the guide meets the tourists in detail?
请详细列举导游人员上岗前必要的物质准备。
Take the reception plan, guide certificate, identity card, guide flag, meeting logo(接站牌)and settlement vouchers（结算凭证）.14.What should a local guide prepare before sending tourists off?
地陪在送客之前应做好哪些准备工作？
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www.xiexiebang.com 1)Check and confirm the transportation tickets;2)Discuss and confirm the time of baggage 3)Discuss and confirm the departure time;4)Help the guests check out;
5)Return the tourists’ credentials to the tourists in time.15.How does a tour guide establish a position of leadership and set up a good image in the tour group? 导游人员应如何确立在旅游团中的领导地位和良好形象？
A: In order to establish the position of leadership in the tour group, the tour guide should do as follows:
1)Treating tourists with all sincerity, offering warm service;
2)Thinking from the tourist’s angle, treating the tourist generously（宽容）;3)Fostering a popular trust, being good at coping with complicated situations.B: In order to set up a good image in the tour group, the tour guide should do as follows: 1)Pay much attention to the first impression;2)Maintain good image;
3)Make a final excellent impression on passengers.16.What kind of thought and moral should a guide have?
导游人员应具备哪些良好的思想品德？ 1)A deep love for the motherland;2)Excellent moral and quality;
3)Loving his/her job and fulfilling his/her duty（热爱本职工作，尽职尽责）;4)Noble sentiments（崇高的情操）;
5)Obedience to the laws and regulations（遵纪守法）.17.What are the two styles of tour guide service?
两种导游服务方式是什么？
1)Guide by illustrations, words, audio and video（图文声像导游）;2)Guide by interpretation on the spot（实地口语导游）.18.What are the “Four Unsuitable Points” Principle for receiving children? 1)Don’t buy children food and toy;
2)Don’t pay too much attention to children and make other tourists feel slighted;3)Don’t take children out even if gaining their parents’ permission;
4)When Children are ill, the guide suggest the parents to take the sick children to see a doctor instead of giving children medicine, the guide should not provide medicine to children.接待儿童的“四不宜”原则指的是什么？ 答：（1）不宜给儿童买食物、买玩具；（2）不宜突出了儿童，冷落了其他游客；（3）即使是家长同意也不宜单独把儿童带出活动；（4）儿童生病，应及时建议价者请医生诊治，而不宜见一起给孩子服药，更不能提供药品给儿童服用。
19.What are the main contents of a welcome speech?
欢迎辞的主要内容有哪些？
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A welcome speech includes：greeting（问候语）, welcoming, introduction, hopes（希望）and best wishes（祝愿）.20.What does a farewell speech include?
欢送辞的主要内容有哪些？ 1)Express gratitude（感谢）;
2)Express friendship and farewell feelings（惜别）;3)Solicit comments and suggestions（征求意见）;4)Express apologies（致歉）;5)Express best wishes（祝愿）.21.What are the four famous Buddhist mountains of China? 1)Mount Putuo in Zhejiang Province;2)Mount Wutai in Shanxi Province;3)Mount Jiuhua in Anhui Province;4)Mount Emei in Sichuan Province.22.What are the four famous Taoist mountains? 1)Mount Wudang in Hubei Province； 2)Mount Qingcheng in Sichuan Province； 3)Mount Zhongnan in Shaanxi Province； 4)Mount Longhu in Jiangxi Province.23.What does tour guide service include?
导游服务的范围是什么？ 1)Interpretation service;2)Daily life service;3)City traffic service.24.What is the period of time for a guide from elementary guide to secondary, senior and superior guide?初级导游到中级、高级、特级导游的年限？ 2 years;4 years;5 years.25.When were the three largest travel agencies of China established and their English abbreviations?
1)China International Travel Service, 1954, CITS;2)China Travel Service, 1974, CTS;
3)China Youth Travel Service, 1980, CYTS.26.What are the characteristics of tour guide service?导游服务的特点？ 1)Strong independence;
2)High combination of mental and physical labours;3)Variety and complication of objective demands.武汉九州方圆教育
www.xiexiebang.com 27.What does the A.S.K principle refer to? 1)A, the work attitude of guide;2)S, the skill and ability of guide;
3)K, the depth and width of guiding knowledge.28.What are the functions of tour guide service in economy? 导游服务的经济性主要体现在： 1)Make profit directly;（1）直接创收；
2)Enlarge the resources of tourists and make money indirectly;(2）扩大客源、间接创收； 3)Promote goods;（3）促销商品；
4)Promote economic exchanges.（4）促进经济交流。
29.With what conditions can a guide apply for the guide certificate?具备哪些条件可申请导游证？
2)Has signed the labor contract with the travel service;3)Or has registered in the guide service company;
4)Takes the proof materials to the tourism administration to apply for the guide certificate.30.Comparing with the group travel, which characteristics does the free independent travel have? 1)The travel plan and schedule for the free independent travel can be arranged by the free independent traveler himself, but for the group travel, these are generally arranged by the travel service or the related service agency ahead of time;2)The free independent travel is generally composed of a tourist or several tourists, but the group travel is generally composed of more than ten tourists;3)The free independent travel is capricious（反复无常的）and changeable, and the service items are not fixed, what’s more, the degree of its freedom is big;but the group travel is a travel which is organized and carried out according to the predetermined itinerary and plan;4)The payment method for the free independent travel is sometimes paying cash oddly for different tour items according to retail rate, so its price is relatively more expensive than that of the group travel;but for the group travel, the payment method is paying inclusive rates through the travel service or the related service agency;5)Because the free independent travel has no tour leader and national guide, the service for it is more difficult.与团队旅游相比,散客旅游具有哪些特点?
答:(1)预定期短;(2)规模小;(3)批次多;(4)要求多;(5)变化大。散客旅游与团队旅游的区别表现在哪些方面?
答:(1)旅游方式不同:旅游团队行程由旅行社安排,散客的行程则是自行安排；(2)人数不同:旅游团队一般是10人以上,散客则是10人以下；(3)服务内容不同:团队服务按计划进行,散客旅游的随意性较强；(4)付款方式和价格不同：团队旅游费用在出游前一次付清，散客旅游则是零星现付；（5）服务难度不同：散客旅游没有领队和全陪，服务难度更大。
31.What is the tourist’s psychological status at the beginning of traveling?
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www.xiexiebang.com Seek for safety and newness.游客在旅游活动不同阶段的心理主要有哪些？ 答：（1）旅游初期阶段：求安全心理、求新心理；（2）旅游中期阶段：懒散心态、新全心理、群体心理；（3）旅游后期阶段：忙于个人事务。
32.What is the tourist’s psychological status in the middle of traveling?
Idleness psychology;psychology for seeking perfection;colony psychology.33.What is the tourist’s psychological status at the end of traveling?
Being busy with personal affairs.34.What is the trend of tour guide service?导游服务的趋势？
1)High-导游内容的高知识化；
2)Scientific guide measure;导游手段的科技化； 3)Varied guide styles.导游方式的多样化。
35.What are the four styles of question and answer method for the guide? 导游人员运用问答法的四种形式？
1)The guide asks the question and answers by himself;2)The guide asks the question and the tourist answers;3)The tourist asks the question and the guide answers;
4)The tourist asks the question and answers by himself/herself.36.What are “ the four treasures of traveling”?旅游活动中的旅游四宝是指什么？
Fan;umbrella;glasses and sun helmet（太阳帽）.37.What do the letters F, C, Y, K refer to in the international air transport?
国际航空中，英文字母表示的客舱等级？
1)F= first class;2)C= business class;3)Y= economy class;
4)K= thrift class.平价舱。
38.What are the types of China’s passport?中国护照的种类？
1)Diplomatic passport;
2)Business passport;公务护照； 3)Common passport.普通护照。
39.What is the guide language in broad sense?什么是广义的导游语言？
1)Oral language;口头语言 2)Body language;态势语言 3)Written language;书面语言 4)Side 副语言
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www.xiexiebang.com 40.What is the basic patterns of oral language of the guide?
1)Monologue;2)Dialogue.40.口头语言有哪两种形式？其表达要领包含哪些方面？
答：口头语言有独白式和对话式两种基本形式。其表达要领包括（1）音量大小适度；（2）语调高低有序；（3）语速快慢相宜；（4）停顿长短合理。
41.What are the key points of oral language of the guide?
Moderate volume, tune, speed of speech and reasonable pause.42.How to deal with the relationship with the tour leader?
1)Respect the tour leader and often consult with him if in trouble;2)Show concern for the tour leader and support his work;
3)Give more honor to the tour leader and bring their positive factors into play;4)Be flexible and active and grasp the initiative of work;
5)Try to gain the tourists’ support and avoid conflict with the tour leader in a direct way.为搞好与旅游团领队的关系，导游人员应注意哪些问题？ 答：（1）尊重领队，遇事与领队多磋商；（2）关心领队，零落了其他游客；（3）多给领队荣誉，调动领队的积极性；（4）灵活应对，掌握工作主动权；（5）争取游客支持，避免与领队正面冲突。
43.How to find your group at the airport or train station?
怎样在飞机场或火车站找到所接的旅行团？
1)Show up the sign card-board with the group code, name of the tour escort or name of the national guide on it;2)Stand at the eye
3)Go to ask tourists politely according to their nationalities feature, number of the tourists in the group, the group flag, sign, tag, etc.44.What should a tour guide do after he/she has met the tour group?
导游在导游接到客人后应该做什么？
1)Collect the luggage together with the tour escort, national guide and the porter;2)Make sure that no luggage has been lost or damaged.Then leave the luggage to the porter and have the luggage sent to the hotel;3)Take the tour group to the bus and help them get on.45.What should a tour guide do when the tourists arrive at the hotel ?
游客抵达酒店时导游应该作什么？
1)Help them check in;(fill in the forms;get room keys, etc.)
2)Introduce the hotel facilities(the location of the restaurant, elevator, cashier, business centre, post office, etc.);
3)Note down the room numbers of the tour escort and the national guide;4)Inform the tourists of the itinerary just for the day or the next day;
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www.xiexiebang.com 5)Arrange morning call for the tourists and tell the bellboy to deliver the luggage to their rooms;6)Check and discuss the itinerary in detail with the tour escort.46.What should a tour guide do after the tour group arrives at the airport or railway station before departure?在游客抵达机场或火车站后离开前，导游员应该做什么？ 1)Get in contact with the porter soon after arrival;
2)Check and get the airline tickets, the boarding cards and the baggage tags from the porter’s hands.And hand in them to the national guide or tour escort(if there is no national guide);3)Remind the tourists to pay the airport construction fee or airport tax;
4)See them off until the means of transportation is gone.For the outbound group(international group), the tour guide can leave the airport after the tourists enter the separate area.47.Being a tour guide, how would you take care of the aged tourists?
作为导游员，接待高龄游客应注意什么问题？
1)Slow down walking speed and speaking speed;2)Answer their questions patiently;
3)To prevent the aged tourists from getting lost, the tour guide should keep telling them the parking lot of the tour bus, the tour route in the scenic spot, etc.4)Tell the aged if anyone does get lost, stay there until the tour guide comes to get him/her;5)Don’t hurry them up during the tour;let them often have a rest when they feel tired.接待高龄游客应注意哪些问题？ 答：（1）妥善安排日程；（2）做好提醒工作；（3）注意放慢速度；（4）耐心解答问题；（5）预防游客走失。
48.What should a tour guide do when taking disabled or handicapped tourists?
在接待残疾游客时，导游员应该注意哪些问题？
1)Make careful preparations for the disabled tourists.For instance, prepare a wheelchair;ask for a spacious bus;and go inside the Arrival Hall of the airport to meet them if necessary;2)Choose a tour route with less or non 3)Arrange the dining hall on the first floor;
4)Let the deaf-mute tourists sit in the front seat of the bus so they can read your body language;5)Try to let the blind tourists touch the things wherever possible.49.What should a tour guide do when he takes a religious group?
在接待宗教旅游团体时，导游员应该注意哪些问题？
1)Carefully study the religious policy of our country;
2)Make preparations in advance.For instance, what religion do the tourists believe? Which church do they want to go? When does the church open? Where is the location of the church? etc.3)Satisfy their specific demands.For instance, certain restaurant, certain meal, or even certain time for those religious people.武汉九州方圆教育
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50.How to extend the farewell speech?怎样致欢送辞？
1)Look back on the sightseeing activities in the past few days and express your appreciation to the tourists for their support and good cooperation;
2)Express that you cherish the cordial friendship with them and tell them that you are going to miss them after departure, and let them know that having been their tour guide is a memorable experience that you will remember forever;
3)Ask them for their opinions and suggestions and let them know that their opinions and suggestions will help improve your work in the future;
4)Take this opportunity to express your apology for anything unsatisfactory during their stay;5)Wish all of the tourists a pleasant journey to the next city and happy stay in China.If the tourists are about to leave China, wish them good luck and convey best regards to their families and their relatives, and tell them that they are welcome to come back again.51.How to help a tourist extend his/her visa?怎样帮助游客延长签证？
1)Get the document（证明）with a reasonable explanation from the local travel service;2)With the document from the travel service, passport and group visa, he/she has to go to the local Authorized Public Security Bureau and go through some formalities for separating his/her visa from the group visa and extending his/her visa;3)The tourist has to pay all the extra expenses.52.In which situation should a tour guide stop a tourist from taking activities on his/her own?
在什么情况下，导游应阻止客人进行自由活动？
1)On the day when the group is going to leave for another destination;2)For those complicated places and dangerous places;3)Attention：
a.Don’t ride a bicycle on his/her own;b.Don’t have a boat
c.Don’t swim in those prohibited swimming areas;
d.Don’t go to those complicated places, dangerous places as well as those areas off limits（禁止进入的）for foreigners.53.What should a guide do to prevent tourists from getting lost during sightseeing? 1)Spare no efforts to keep reminding the tourists to take the hotel card with them if they leave the hotel on their own;remember the tour bus number during the sightseeing;remember the parking lot;departure time, etc.2)Each time on the bus in the morning, remind the tourists of the schedule in the morning and in the afternoon separately.When arriving at a scenic spot, the guide should make sure that they all know the tour route, the exact time of staying at this scenic spot, the coach number and the parking lot;
3)Keep counting the tourists whenever you move to another scenic spot, just to make sure that no one is missing;
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www.xiexiebang.com 4)Act in close coordination with the national guide and the tour escort.Being a local guide, you ought to walk in front of the group with a flag or group sign holding in the hand.Let the national guide and tour escort walk at the back just to make sure that no one gets lost;5)Put more efforts on good language and wide knowledge.The guiding in the scenic spot should be vivid and interesting enough to attract the tourists’ attention.如何预防游客走失？ 答（1）做好提醒工作；（2）做好各项活动的安排和预报；（3）时刻和游客在一起，经常清点人数；（4）地陪、全陪和领队应密切配合，做好旅游团的断后工作；（5）导游又要以高超的导游技巧和丰富的讲解内容吸引游客。
54.Which aspects does the cultural character of tour guide’s service display on ?
导游服务的文化性表现在哪些方面？
1)The tour guide’s service is an important channel to disseminate the culture;2)The tour guide’s service is a media of aesthetic appreciation and seeking knowledge.55.What are the common types of tourists’ individuality characteristics?
游客的个性特征一般分为哪几种类型？
The lively（活泼的）style;the steady（稳重的）style;the irritable（急噪的）style;the melancholy（忧郁的）style.56.From which aspects should the tour guide instruct the tourist correctly to view the scenery and enjoy the beauty? 1)Transmitting the correct aesthetic[]appreciation information;2)Analyzing the tourist’s aesthetic appreciation feeling;3)Stimulating the tourist’s imagination thinking;4)Grasping flexibly the method to view the scenery and enjoy the beauty.导游人员从哪些方面去正确引导游客观景赏美？ 答：（1）传递正确的审美信息；（2）分析游客的审美感受；（3）激发游客的想象思维；(4)灵活掌握观景赏美的方法。
57.Which aspects is the tour guide’s vision(sight)composed of? How many methods does the application of vision have? A: The tour guide’s vision is mainly composed of three aspects which are the change of pupil, the length of vision contact and the angle of vision contact.B: The application methods of vision mainly include: 1)The joint of vision;2)The movement of vision;3)The distribution of vision;4)The unification of vision and explanation.导游员的目光有哪些方面组成？运用目光的方法有哪些？
答：导游员的目光由瞳孔变化、目光接触的长度和目光接触的向度组成。导游员运用目光的方法主要：（1）目光的联结；（2）目光的移动；（3）目光的分配；（4）目光与讲解的统一。
58.What’s the method of stressing the main points? Which aspects does the tour guide generally
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www.xiexiebang.com have to highlight when he explains? A: The method of stressing the main points refers to stress the knowledge of some aspect and not to stress all things when the tour guide explains.B: When the tour guide explains, generally he must stress the following aspects: 1)The unique points of the scenic spot;2)The representative landscape;
3)The content the tourist is interested in;
4)The most important point of something and some place.什么是突出重点法？导游讲解时，一般要突出哪些方面？
答：突出重点法就是做导游讲解中不面面俱到，而是突出某一方面的导游方法。导游讲解时一般要：（1）突出景点的独特之处；（2）突出具有代表性的景观；（3）突出游客感兴趣的内容；（4）突出“……..之最”。
59.What’s the subjective reasons that no guide comes to meet them when the tourists arrive? 1)The tour guide hasn’t done his work carefully, e.g.he hasn’t read the travel plan carefully;2)The tour guide hasn’t arrived at the meeting place ahead of time according to the ruled time;3)The tour guide hasn’t read the modified record;4)The tour guide hasn’t checked the modified flight timetable;5)The tour guide hasn’t chosen the proper place to meet the tourists with the reception logo.造成漏接的主观原因有哪些？ 答：（1）工作不细致，没有仔细阅读接待计划；（2）没有按规定提前到达接站地点；（3）只读接待计划，没有看变更计划，还按原计划接团；（4）没有查阅新的时刻表；（5）导游接站时的地点不当。
60.What’s the difference between the formal guide certificate and the temporary guide certificate? 1)The prerequisite conditions are different in obtaining the formal certificate.The formal guide needs to pass the guide qualification test and apply for the formal guide certificate from the tour administrative department after he obtains the guide qualification certificate.The temporary guide needn’t obtain the guide qualification certificate.2)The demands for language ability are different.The formal guide is not limited by language ability.While the temporary guide must be the person who grasps some specific language and owns some special language ability and is urgently needed by the travel agency which hands in the application to the tour administrative department.Otherwise the temporary guide can’t apply for the temporary guide certificate.3)The application procedures are different.The formal guide certificate must be applied by the tour guide himself;while the temporary guide certificate must be applied by the travel agency according to its needs.4)The terms of validity（有效期）are different.The term of validity of the formal guide certificate is three years and the tour guide may apply for changing a new one after the formal guide certificate expires（期满）;while the term of the temporary guide certificate is no more than three months and it can’t be postponed after it expires.If the travel needs to engage a temporary guide, it must handle the application procedures again.正是导游证与临时导游证有何区别？
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www.xiexiebang.com 答：（1）取得导游证的前提条件不同。（2）对语言能力的要求不同。（3）申领程序不同。（4）有效期限不同。
61.How to prevent the public security accidents? 1)When the tourists check in the hotel, the tour guide should suggest the tourists store the valuables in the safe box of hotel, and don’t take lots of cash with them or leave lots of cash in the room of hotel;2)The tour guide should remind the tourists not to tell strangers their room number or let strangers enter their room, and lock the door when they come in and go out of the room;3)The tour guide should remind the tourists not to change foreign currency with the private, and explain the foreign exchange regulations of our country to them;4)When the tourists leave the tourist coach, the tour guide should remind the tourists not to leave behind their credentials or valuables, and he must also remind the driver to lock the coach door, close windows and not to go away too far;5)When the tourists join the activity in the scenic spot, the tour guide should stay with the tourists all the time and pay attention to the environment, and remind the tourists to take care of their own belongings at any time;6)When the coach travels on the way, the tour guide and driver should not stop to let the others to take a lift;if the unidentified person blocks the coach, the tour guide should remind the driver not to stop the coach.如何做好治安事故的预防？
答：（1）建议游客将贵重财物存入饭店保险柜，注意保管好自己的财物；（2）提醒客人不要将房号告诉陌生人；不让陌生人和自称维修人员随意进入房间；进入房间要锁好门。（3）提醒客人不要与私人兑换外币。（4）下车后提醒客人带好贵重物品，提醒司机关好车窗，不要离车太远。（5）在景点活动时，要始终与游客在一起，随时清点人数。（6）汽车行驶途中，有人拦车，提醒司机不要停车，不让陌生人搭车。
62.How to avoid the accident of missing a plane or train? 1)Carefully check the date, flight number or train number, departure time on the tickets and the exact location of the airport or train station;For the international flight, the tour guide needs to reconfirm（再确认）the flight tickets apart from checking the items mentioned above;2)If the fight tickets or train tickets are not available when the guide takes a tour（带团）, keep in touch with the local travel service any time available during and after sightseeing for further information.When the tour guide gets the tickets, he must check the flight number or train number, the departure time on the tickets, the location of the airport or train station and the total number of tickets again, just to find out if there are any changes compared to the original schedule;
3)The activities on the departure day should be very well arranged.There should be no arrangement to the complicated districts or remote areas for sightseeing on departure day.Don’t arrange the tourists to shop on their own on departure day for fear they might get lost or miss their plane or train;4)Leave enough time for driving to the airport or train station and put traffic jam or traffic accident into your consideration;5)Make sure to arrive at the airport or train station on schedule;
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www.xiexiebang.com International flights: 2 hours in advance;Domestic flights: 1 hour and half(90 minutes)in advance;By train: 1 hour before the train takes off.怎样避免误机事故的发生？ 答：（1）提前落实游客离站的交通票据，核对日期、班次、时间、目的地；（2）若交通票据没有落实时，要随时与旅行社联系，了解航班有无变化。（3）临行前，不安排游客去环境复杂的景点游览，不组织去热闹的场所购物；（4）安排充裕的时间去机场，确保在规定的时间到达机场。
63.How to pay attention to the dietetic hygiene during taking a group? 1)Pay attention to the hygiene of drinking water;2)Fruits and melons must be cleaned and peeled before eating them;3)Treat every meal cautiously.When we are hungry, we shouldn’t eat what there is;4)Learn how to judge whether the hygiene of eating house is qualified;5)Be moderate in eating and drinking on the traffic.在带团旅游时如何注意饮食卫生？ 答：（1）注意饮水卫生；（2）瓜果一定要洗净或去皮再吃；（3）慎重对待每一餐，不能饥不择食；（4）学会鉴别餐饮店卫生是否合格；（5）在车船或飞机上要节制饮食。
64.What are the tourists’ special requests on diet? 1)Special requests for food because of religions, living habits and body conditions;2)Special request for changing the meal or changing the restaurant;3)Special request for having the meal independently;4)Special request for having the meal in the room(room service);5)Special request for tasting special flavors;6)Special request for delaying the dinner time.旅游者餐饮方面的特殊要求主要有哪几个方面？ 答：（1）特殊的饮食要求；（2）要求换餐；（3）要求单独用餐；（4）要求提供客房内用餐；（5）要求自费品尝风味；（6）要求推迟用餐时间。
65.How will a guide guard against receiving a wrong group?
1)The guide should arrive at the right place to wait for the tour group in advance;
2)When meeting the group, the guide should check the name of the tourist generating travel service（客源地旅行社）and the name of the tourist destination organizing travel service, the code, passengers’number, tour leader’s name(if no tour leader, should check the passengers’ names of the tour group)and hotel of the tour group;
3)The guide should be cautious to prevent the other from taking the group away illegally.如何预防错接？ 答：（1）导游员应提前到达接站地点迎接旅游团；（2）接团社要认真核实团队组团社名称、团号、人数及旅客姓名等。（3）提高警惕，严防社会其他人员非法接走旅游团。
66.How will the guide settle the problem of missing the plane?
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www.xiexiebang.com 1)The guide should report immediately to the travel service and related departments, and ask for help;
2)The guide should get in touch with the airport(railway station, port)as soon as possible and try his best to make the passengers leave by the latest flight, or arrange the chartered flight(railway carriage, ship)or other traffic for passengers to go to the next destination;3)The guide should soothe the passengers of the tour group and arrange well the hotel and sightseeing, etc.for the passengers if they have to stay longer time;
4)The guide should inform the travel service of the next destination in order to adjust the itinerary as soon as possible;
5)The guide should apologize to the passengers;
6)The guide should write a report about the incident and make a thorough investigation of the reason and responsibility.发生误机事故，导游员应如何处理？ 答：（1）导游员应立即向旅行社报告，请求得到协助；（2）尽快与机场联系，争取让客人乘最近的航班离开本地；（3）稳定客人的情绪，安排好滞留期间的食宿和游览；（4）及时通知下一站，以便调整下一站日程。
67.What should the guide do if the passenger is lost at the scenic spots? The guide should do as follows：
1)Find out the incident and look for the guest as soon as possible;2)Ask for help from the public security management and the management of the scenic spot;3)Connect with the hotel;4)Report to the travel agency;5)Deal with the aftermath;6)Write the incident report.在景点游览时，游客走失，导游员如何处理？ 答：（1）了解情况，立即寻找；（2）需力求公安、景点管理部门帮助；（3）与饭店联系；（4）向旅行社报告；（5）做好善后工作；（6）写出事故报告。
68.What should the guide do if the passenger demands not to follow the group for one day or one scenic spot?
The guide should do as follows：
1)Tell the guest if he doesn’t go with the group, the travel service won’t return all the expense he paid to the travel service, and he should pay for his own activities by himself;
2)Inform the guest where and when to have the meal so that the guest can come back to have the meal with the group;
3)Remind the guest to be care for his safety and keep his belongings well.4)Remind the guest to take the hotel’s name card on which are the hotel’s name, address and telephone number;
5)Write a Chinese English note for the guest to tell the name and the address of the place where he will go and brief dialogues for reserve;6)Tell the mobile phone number and BP number to the guest if necessary.游客要求全天不随团活动时导游应做哪些工作？ 答：（1）向游客说明所有费用不退，所需各种费用自理。（2）告诉游客用餐时间和地点，以
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www.xiexiebang.com 便其归队时用餐。（3）提醒注意安全，保管好自己的财物，带上饭店卡片。（4）给客人写张有关内容的中英文便条，以备不时之需。（5）告诉自己的联系方式。
69.How to prevent missing meeting the guests?怎样避免漏接事故的发生？ 1)Read the reception plan carefully;
2)Check the arrival time of transportation means;3)Arrive at the meeting place in advance.70.How to deal with the guests’ common disease? 游客患一般疾病应如何处理？
1)Advise the guests to see a doctor;
2)Take care of the guests who suffer from a disease;
3)Go to the hospital with the guests when necessary, and inform the guests of paying the bill by themselves and keeping the diagnosis proof and invoices;
4)Forbidden to give any medicine to the guests without permission.71.How to deal with the effects the tourist asks to deliver? 游客要求为其转送物品应如何处理？ 1)Be clear about what it is;
2)Request the tourist to write a trust deed and leave his/her address and telephone number in detail;
3)Request the addressee to write a receipt and sign his/her name;4)Hand in the trust deed and receipt to the travel agency；
5)If this relates to the foreign embassy and consulate, a guide should not accept the delivery in principle.72.How to deal with the tourists’ distributing religious materials?
当游客散发宗教宣传品时，导游应如何处理？
1)To dissuade the tourists to do so and propagate our country’s policies about religion;2)If they don’t accept our persuasion and cause sabotage[]破坏, the guide should make a report to the concerned departments.Then the accident will be handled by the public security and judicial departments.73.What should be done if a tourist invites his/her friends to join the group?
如果游客要求他的亲戚或朋友随团活动，导游应该怎么做？
1)First, you should ask for permission from the tour escort as well as from all members of the group;
2)Get in contact with the travel service and they are allowed to join the group after going through some related formalities and paying tour expenses;
3)If you are in a hurry or you have no time to take him/her to the travel service, let him/her pay first and give him/her the receipt later;
4)If a foreign journalist or a diplomatic envoy wants to join the group, you must contact the head of the travel service and handle the case according to the relevant stipulation of our government.武汉九州方圆教育
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74.How to deal with special request for changing the meal or changing the restaurant?
如何处理游客换餐或更换餐厅的特殊要求？
1)First, we should see whether we have enough time to change it or not.Generally speaking, 3 hours ahead of the dining time, we should take the initiative to contact the restaurant and change the meal or restaurant.But we should inform the tourist that he is requested to pay the extra fee if there is any;
2)For changing the meal, first ask the restaurant whether it has that service or not.If the restaurant doesn’t have that kind of meal, we could change to another restaurant;
3)If changing of the meal or restaurant is requested close to the dining time, or in the restaurant, that all depends on whether it is possible or not.If it is impossible to change, a reasonable explanation is necessary.But if the tourists insist on changing, the tour guide should arrange them to another restaurant, but they have to pay for the meal themselves;4)If a tourists wants to have a meal alone, the tour guide should help him/her arrange it, but he/she has to pay for the meal;5)If a tourists wants to have his/her meal in the hotel room, the tour guide should help him/her, but inform him/her that he/she should pay the extra service charge if necessary.75.What should a tour guide do if he/she does miss receiving the group?
造成漏接事故，导游员应如何处理？
1)Tell the tourists the fact, make apology sincerely if it is the tour guide’s fault;
2)If there is some other reasons, you should make more explanation patiently to clear up certain misunderstanding;
3)Try your best to reduce the tourists’ loss to the minimum.For instance, offering warm hearted and attentive service based on the itinerary and fulfilling the contents that is included in the plan, and at the same time taking them to the sightseeing places in their schedule as much as you can.76.What should be done if a tour guide had arrived at the airport or train station ahead of time but he/she still failed to get the group?
发生了空接事故，导游员应如何处理？
1)For a domestic flight, the tour guide should contact the travel service right away to find out the reason;
2)For an international flight, the tour guide ought to check the name list of the group in the international airline office at the airport first, and should try to find out whether the group is on board or not.Then inform the travel service what has happened;
3)For the reason of a few hours’ delay, the tour guide should follow the arrangement made by the travel service and he/she can’t take any action on his/her own or make any arbitrary decision;
4)If the tourists have cancelled the trip, the tour guide should inform the travel service immediately and cancel all the reservations of the hotel, meals, means of transportation, tickets, as well as notify the travel services in other cities.发生了空接事故，导游员如何处理？
答(1)立即与接待社有关部门联系，查明原因；（2）如果推迟时间不长，可留在接站地点继
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www.xiexiebang.com 续等候；（3）通知各接待社单位作相应的更改；（4）如推迟的时间较长，导游员要按有关部门的安排，重新落实结团事宜。
77.If the number of the tourists is more than the original schedule for an international group, what should the guide do?
接待入境团时，如果游客比原计划增加了，应该怎么办？
1)Help the additional tourists to acquire landing visa at the airport if necessary;
2)Check with the local travel service first, if so, inform the local travel service to add all kinds of arrangements, such as hotel rooms, meals, and transportation tickets, etc.3)Remind the local travel service to inform the travel services in other cities of the change in number.78.If the number of the tourists is less than the original schedule for an international group, what should the guide do?
接待入境团时，如果游客比原计划减少了，应该怎么办？
1)Check the group visa first and cross out the names of those tourists who do not appear from the name list of group visa at airport Customs;
2)Inform the local travel service of the changes so that they can make changes on hotel rooms, meals, transportation tickets, etc.79.How should a tour guide do to help a foreign tourist get a new passport when he/she has lost his/her passport during his stay in China? 当外国游客在中国丢失护照，导游员应如何帮他获取新的护照？
1)Report to the local Public Security Office and get the certificate of loss;
2)Make a report to the travel service and get the document indicating the loss of his/her passport from the local travel service;
3)The tourist who has lost his/her passport should go to the Entry and Exit Office of the local Public Security Bureau with the supporting document from the local travel service and his/her photos to apply for a “loss certificate of his passport ”;
4)Go to the embassy or consulate of his/her country in China to apply for a new passport with the supporting documents from the local Authorized Public Security Bureau;
5)With the newly issued passport, the tourist has to go back to the local Authorized Public Security Bureau again to apply for the visa.80.How to deal with the loss of the group visa? 团体签证丢失了应如何处理？
1)Get a document indicating the loss of the group visa from the local travel service;2)Prepare relevant documents to apply for a new visa： a.The duplicate copy of original group visa;
b.Retype a new name list in the same format and content as the original one;c.All the passports of the group.3)With all the above-mentioned documents go to the Entry and Exit Office of the local Public Security Bureau to report the loss of group visa and apply for a new one.武汉九州方圆教育
www.xiexiebang.com 81.What should a tour guide do if an overseas Chinese has lost his passport? 海外华侨丢失了护照应该如何处理？
1)The document indicating the loss of the passport from the local travel service is needed;2)With the supporting document from the local travel service, he/she has to report the loss to the Entry and Exit Office of the local Public Security Bureau and applies for a new passport;3)With the newly issued passport, the tourist must go to the embassy or consulate of his/her resident country in China to get an inbound visa.82.What should a tour guide do if a Hong Kong or Macao tourist has lost his permit? 港澳同胞丢失了出入进境通行证应该怎样处理？
1)Report to the local public Security Office to get a loss certificate or get the loss certificate from the local travel service;
2)With the documents or certificate above, he/she must go to the Entry and Exit Office of the local Public Security Bureau to apply for Once Only Permit of Entry and Exit to the People’s Republic of China;
3)The tourist who lost his permit can get a new one from concerned department in Hong Kong or Macao when he/she goes back.83.What should you do for him/her if a tourist has lost his checked luggage at the airport? 如果游客在飞机场丢失了行李应如何处理？
1)Take him to the Lost and Found Department and fill out the claims form for the lost luggage and lost articles;
2)Write down the name of the hotel that the tourist is going to stay in, the telephone number of the hotel, his/her room number if you know and the office telephone number of the travel service, so that he/she can be notified if the lost luggage is found;3)Keep in touch with the airport and check frequently during the trip;
4)If the luggage cannot be found, you ought to help the tourist buy some daily necessities;5)In case the lost luggage cannot be found shortly before he/she leaves the local place, further information of his/her whole trip in China is needed.The tour guide should help him/her inform the airline office of the whole travel route in China, such as the names of cities, the name of travel service in each city, the hotel names that he/she is probably going to stay in and the hotel telephone numbers.When his/her lost luggage is found, they can inform him/her when he/she is in other city and the lost luggage can be transported to the most appropriate place;6)If the luggage does get lost, the tourist can claim for compensation from the airlines in accordance with the international practice.84.How to deal with the interruption by the tourist’s question as the tour guide explains? 1)Hold the welcome attitude and combine the answer with explanation alternatively;2)Don’t answer all the questions of the tourist, generally speaking, only answer the questions concerning with the scenic spot.Make sure not to let the question effect the guide’s explanation negatively;3)Even only one tourist puts questions, the guide should answer the questions to all the tourists in order to attract their attention.武汉九州方圆教育
www.xiexiebang.com 导游员在讲解是被游客因提问而打断，怎么处理？ 答：（1）持欢迎态度，有选择的将回答和讲解结合起来；（2）不要问什么回答什么，一般只回答和景点有关的问题，注意不要让提问冲击自己的讲解；（3）即使只有一个游客提问，也要面对全体游客进行解答，以吸引他们的注意力。
85.Due to the delayed arrival, the tour group’s local sightseeing time is shortened, how should the tour guide deal with this problem? 1)Analyzing the difficulty and problem brought by the delay and report in time to the tour organizing and planning departments of the receiving travel service in order to feed back this condition to the organizing travel service and find out the remedial measures as soon as possible.2)Arrange and implement the traffic, accommodation and sightseeing, etc.of the tour group under the help of the tour organizing and planning departments;3)The local guide should adjust the itinerary immediately, compress the time in each scenic spot and try his best not to reduce the planned tour items.旅游团的抵达时间延误，在一地的旅游时间缩短，导游员应如何处理？ 答：（1）分析延误带来的困难和问题，及时向接待社和组团社报告，并找出解决方案；（2）在计调部门协助下落实交通、住宿、游览变更事宜；（3）立即调整活动日程，压缩在每一景点的时间，尽量不减少计划内的游览项目。
86.What should a tour guide do when a tourist is suddenly ill on the way to the tourist attraction?在去旅游景点的途中中，游客突患疾病该如何处理？
1)With the approval of the sick tourist, his/her relatives and tour escort, send him/her to the nearby hospital as soon as possible;2)Report to the travel service right away;
3)The sick tourist should be accompanied by his/her relatives, the tour escort and the national guide.If this group doesn’t consist of national guide or tour escort, the local guide should ask the local travel service for help.87.What should a tour guide do when a tourist is suddenly getting seriously sick during the sightseeing?一位游客在参观游览时突患重病，导游员应如何处理？
1)Don’t move him/her, but make him/her as comfortable as possible if he/she is suddenly sick during the sightseeing;
2)Call for an ambulance as soon as possible;
3)Ask for help from the employees in the sightseeing place;4)Report this case to the travel service;
5)He/she must be accompanied by his/her relatives, tour escort while being sent to the hospital.88.How to deal with the problem when a tourist dies of illness? 游客因病死亡，该如何处理？
No matter what reason, a tourist died during his/her tour is a very bad misfortune.Being a tour guide, we should do as follows：
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www.xiexiebang.com 1)Inform his/her family or relatives right away.For the foreign tourist, we must notify his embassy or consulate in China and ask them to inform his/her family or relatives of the grievous news of his/her death so as to come to handle his/her funeral；
2)Help to acquire all the necessary papers from the hospital, such as：Report on Emergency Treatment, Certificate of Death of Illness, and Certificate of DeathDiagnosis.All these papers should be signed by the physician in charge;
3)If the family members of the deceased tourist ask for an autopsy or postmortem examination, they ought to apply for it in written form.And at the same time the application should be signed by the family members, the tour escort and the officer of his/her embassy or consulate in China;
4)If the tourist died of abnormal case, such as negligence of safety or traffic accident or by his/her own hand, the tour guide ought to keep the spot of the accident intact before the police arrive;report to the Public Security Bureau and the travel service right away.If the postmortem examination is needed, the tour guide should help get the “Report on Autopsy” and “Notarial Certificate”from the judicial organs;
5)The remains should usually be cremated, but the “Application of Cremation” should be signed by his/her family or relatives, tour escort, officers of his/her embassy or consulate.Afterwards, they can get the “Cremation Certificate” from the crematory and the “Permit for Outbound Ashes” was issued by civil administration organ;
6)If the deceased tourist has life insurance, the tour guide should help his/her family or relatives get relevant certificates, such as insurance compensation, medial expense reimbursement, etc.7)If the family members want to take the remains back to their country, the tour guide ought to help get the relevant certificates, such as“Certificate of Antiseptic Remains”, “Certificate of Dressing the Corpse in the Coffin”, “Permit for Outbound Remains”, “Permit for Entry and Exit Coffin”, etc.8)All the expenses such as medial expense, cremation, transportation of corpse and other transportation fees should be covered by the family of the deceased tourist;
9)All the belongings of the deceased should be checked and itemized by his/her family members, tour escort, his/her former friends, national guide or the officers from his/her embassy or consulate in China together.The list paper should be signed in duplicate and kept by both sides.The belongings should be handed to his/her family or relatives or officer from his/her embassy or consulate, or ask the tour escort to transfer them with a witness present of those people mentioned above;
10)Whenever the “death”case happened, all the necessary arrangement should be disposed in the presence of the tour escort, his/her family, his/her relatives or representatives of the tour group and the officers from his/her embassy or consulate in China, the head of the travel service and the relevant personnel should also be present.The local guide should take the group to continue the rest of sightseeing together with the acting tour leader.89.What must be done if a traffic accident happens? 发生了交通事故该如何处理？
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www.xiexiebang.com 1)Rescue the injured especially those seriously wounded immediately;move them out of the accident bus as quickly as possible and call for an ambulance or stop any car on the spot to take the injured to the nearest hospital(First Aid Medical Center;Tel：120)；
2)Keep the site of the accident intact before the police arrive;call for the traffic police and the public security department(Traffic Police and the Public Security Department;Tel：122)； 3)Report the accident to the travel service and ask for help.Transportation of another coach should be dispatched to take the rest of tourists back to the hotel or continue their sightseeing;4)After the relevant personnel arrive, the local guide should try to keep the tourists calm and take the unwounded tourists to continue their sightseeing if possible.And try to reduce the adverse effect of the accident to the minimum;
5)The tour guide ought to help the wounded get the “Certificate of Medical Treatment” and the “Certificate of Traffic Accident” signed by the Public Security Bureau so that they can claim for the compensation from the insurance company;
6)Write a report right after the accident.The report should include the cause of the accident, how it was handled and the result.It should be truthful, accurate and detailed.
第五篇：纪检监察业务知识考试试卷含答案(四)
纪检监察业务知识考试试卷含答案
（四）填空题
1、中华人民共和国的最高权力机关是（全国人民代表大会）。
2、党内监督的重点对象是（党的各级领导机关）和（领导干部），特别是（各级领导班子主要负责人）。
3、（党的各级纪律检查委员会）是党内监督的专门机关。
4、纪委对派驻纪检组实行(统一)管理。
5、江泽民同志对纪检监察干部的20字要求是：（政治坚强、公正清廉、纪律严明、业务精通、作风优良）。
6、坚持党员在党纪面前人人平等的原则，党内不允许有任何不受纪律约束的（党组织）和（党员）。
7、对严重违犯党纪的党组织的纪律处理措施包括（改组）、（解散）。
8、党员受到警告或者严重警告处分，（1年）内不得在党内提升职务和向党外组织推荐担任高于其原任职务的党外职务。
9、党员受到撤销党内职务处分，（2年）内不得在党内担任和向党外组织推荐担任与其原任职务相当或者高于其原任职务的职务。
10、留党察看处分，分为留党察看（1年）、留党察看（2年）。
11、对于受到留党察看处分（1年）的党员，期满后，仍不符合恢复党员权利条件的，再延长（1年）留党察看期限。留党察看期限最长不得超过（2年）。
12、党员受留党察看期间，没有（表决权）、（选举权）和被（选举权）。
13、党员受到留党察看处分，其党内职务（自然撤销）。
14、党员受到开除党籍处分，（5年）内不得重新加入党。
15、受到改组处理的党组织领导机构成员，除应各受到撤销党内职务以上处分的外，均（自然免职）。
16、对于受到解散处理的党组织中的党员，应当逐个（审查）。
17、预备党员违纪情节较轻，尚可（保留）预备党员资格的，应当对其批评教育或者（延长）预备期；情节较重的，应当（取消）其预备党员资格。
18、违纪党员在党组织作出处分决定前死亡，或者在死亡后发现其有严重违纪行为，对于应当给予开除党籍处分的，（开除）其党籍；对于应当给予留党察看以下（含留党察看）处分的，作出书面结论，不再给予党纪处分。
19、党的各级纪律检查机关在同级党委和上级纪委领导下，做好党员权利保障工作，受理有关党员权利保障方面的（检举）、（控告）和（申诉），检查和处理侵犯党员权利方面的案件，对党的领导干部和下级党组织履行党员权利保障职责的情况进行（监督检查）。
20、直接责任者，是指在其职责范围内，不履行或者不正确履行自己的职责，对造成的损失或者后果起（决定性作用）的党员或者党员领导干部。
21、主要领导责任者，是指在其职责范围内，对直接主管的工作不履行或者不正确履行职责，对造成的损失或者后果负（直接领导责任）的党员领导干部。
22、重要领导责任者，是指在其职责范围内，对应管的工作或者参与决定的工作不履行或者不正确履行职责，对造成的损失或者后果负（次要领导责任）的党员领导干部。
23、党纪处分决定作出后，应当在（一个）月内向受处分党员所在党的基层组织中的全体党员及其本人宣布。
24、执行党纪处分决定的机关或者受处分党员所在单位，应当在（六个）月内将处分决定的执行情况向作出或者批准处分决定的机关报告。
25、中国共产党党内第一大法是（中国共产党章程）。
26、党员享有的党章规定的各项权利必须受到（尊重）和（保护），党的任何一级组织、任何党员都无权剥夺。
27、党员应当正确行使党章规定的各项权利，并在（宪法）和（法律）的范围内活动，同时必须履行（党章）规定的义务，不得侵犯其他党员的权利。
28、党员对党的决议和政策如有不同意见，在（坚决执行）的提前下，可以在党的会议上或者向党组织声明保留，并且可以把自己的意见向党的上级组织直至中央反映。党员不得公开发表同中央决定相反的意见。
29、党组织对涉嫌违纪党员的检查和处理，必须既坚决又（慎重），严格遵守有关规定，依纪依法进行。
30、纪检信访工作贯彻（民主集中制）原则，主要是对重要信访问题的处理要由集体讨论决定，日常工作中的一般事项由承办人员按规定处理。监察信访工作实行（行政首长负责制），对于重要信访问题的处理，经本机关负责人批准后执行。
31、行政机关作出责令停产停业、吊销许可证或者执照、较大数额罚款等行政处罚决定之前，应当告知当事人有要求（举行听证）的权利。
32、中国共产党是中国工人阶级的先锋队，同时是(中国人民和中华民族)的先锋队。
33、中国共产党第(七)次全国代表大会把毛泽东思想确立为党的指导思想。
34、中国共产党第(十五)次全国代表大会把邓小平理论确立为党的指导思想。
35、中国共产党第(十六)次全国代表大会把“三个代表”重要思想确立为党的指导思想。
36、中国共产党的宗旨是(全心全意为人民服务)。
37、中国共产党的最大政治优势是(密切联系群众)，党执政后的最大危险是(脱离群众)。
38、根据《中华人民共和国公务员法》规定，公务员是指依法履行公职、(纳入国家行政编制)、由国家财政负担工资福利的人员。
39、对公务员的考核，按照管理权限，全面考核公务员的德、能、勤、绩、廉，重点考核(工作实绩)。
40、公务员受政纪处分的期间为：警告，(六)个月；记过，(十二)个月；记大过，(十八)个月；降级、撤职，(二十四)个月。
41、公务员在受处分期间不得(晋升职务和级别)，其中受记过、记大过、降级、撤职处分的，不得晋升工资档次。
42、公务员受开除以外的处分，在受处分期间有悔改表现，并且再没有发生违纪行为的，处分期满后，由处分决定机关(解除处分)并以书面形式通知本人。
43、公务员所受政纪处分解除后，晋升工资档次、级别和职务不再受原处分的影响。但是，解除降级、撤职处分的，(不视为)恢复原级别、原职务。
44、对公务员的奖励分为：嘉奖、记三等功、记二等功、记一等功、授予(荣誉)称号。
45、保证党员领导干部廉洁从政，要立足于(教育)，着眼于(防范)，筑起思想道德防线。
46、领导干部执行党风廉政建设责任制的情况，列为民主生活会和(述职报告)的一项重要内容。
47、基层党组织在讨论决定对党员的处分时，如无特殊情况，应通知本人出席会议，允许他在会上为自己(申辩)，也允许他人为之(辩护)。
48、党组织对党员所要作出的处分决定和(所依据的事实材料)必须同本人见面，听取本人说明情况和申辩。
49、要切实保障检举人、证明人的权利，检举材料和证人证言，不能给(犯错误的人)看。50、凡需经本级党委、纪委决定或者批准以及需报上级党委、纪委批准的案件，在正式决定或批准前，必须经过(审理部门)审理。
51、非干部的党员违犯党纪的问题，由(基层纪委)决定立案。
52、监察机关立案调查的案件，自立案之日起(六)个月内结案，因特殊原因需延长办案期限的，要办理相应的批准手续，但调查期限最长不得超过(一年)，并应报上一级监察机关备案。
53、案件调查期间，因被调查的主要对象逃逸等特殊原因造成调查不能进行的，承办检查室提出书面意见，按程序报批后，调查(中止)。
54、“两规”是指要求具有党员身份的有关人员在规定的(时间、地点)就案件所涉及的问题作出说明。
55、乡镇纪委、县直机关纪检组(纪委)不准使用“两规”措施，确需使用“两规”措施的，由(县纪委)直接组织实施。
56、警告，是党内最轻的纪律处分，是对犯错误的党员的一种(告诫)，使之注意和警惕。
57、党员在留党察看期间又违反了党的纪律，需要给予党纪处分的，应当(开除他的党籍)，不能再给予其他党纪处分。
58、党员受处分的时间，应从(党委或纪委)批准之日算起。
59、党员对所受党纪处分不服，可以（越级）申诉。
60、党和国家工作人员或者其他从事公务的人员中的共产党员，利用职务上的便利，为他人谋利益，接受其邀请，本人或携带亲友外出旅游，费用由邀请方支付的行为，以(受贿)错误论。61、党和国家工作人员或者其他从事公务的人员中的党员，接受可能影响公正执行公务的他人邀请，本人或携带亲友外出旅游，费用由邀请方支付的行为，以(受礼)错误论。
62、给领导干部或其配偶、子女的手机充值，是以隐蔽的方式给领导干部赠送现金或者(变相行贿)的行为。
63、领导干部明知手机被他人充值的，应及时向所在单位报告，由所在单位酌情处理充值费用；不报告而自行消费的，依照有关规定给予(党纪政纪)处分。
64、共产党员在歌厅、舞厅、夜总会等娱乐场所，在宾馆、饭店等住宿场所，在浴池、桑拿浴室、发廊及其他非医疗场所接受全身性或其他色情性的异性按摩的，给予(党内警告)、(严重警告)或(撤销党内职务)处分。
65、党员如果没有正当理由，连续六个月不参加党的组织生活，或不交纳党费，或不做党所分配的工作，就被认为是(自行脱党)。
66、党的纪检工作的根本性质是(党内的思想政治)工作。
67、党的纪律是党的各级组织和全体党员必须遵守的(行为规则)。68、党的纪律的形式主要有四大类：党章、准则、(条例)、其他形式。
69、党内监督的四个主要途径，即：党员群众的监督、党的各级组织和各个部门的监督、(职能部门)的监督、人民群众和社会团体的监督。
70、党的地方各级纪检机关在同级党委和(上级纪委)的双重领导下进行工作。71、党的纪律检查工作的对象是(党组织)、党员。
72、回避的方式有三种，即：自行回避、申请回避、(指令回避)。
73、对普通党员的纪律处分，必须经过支部大会讨论决定，报(党的基层委员会)批准；如果涉及的问题比较重要或复杂，或给党员以开除党籍的处分，应分别不同情况，报县级或县级以上(党的纪律检查委员会)审查批准。74、党的基层纪律检查委员会如果对同级党的委员会处理案件的决定有不同意见，可以请求(上一级纪律检查委员会)予以复查。
75、党的基层纪律检查委员会如果发现同级党的委员会或它的成员有违反党的纪律的情况，在同级党的委员会不给予解决或不给予正确解决的时候，有权向(上级纪律检查委员会)提出申诉，请求协助处理。76、从重处分，是指在《中国共产党纪律处分条例》分则中规定的违纪行为应当受到的处分幅度以内，给予(较重)的处分。
77、从轻处分，是指在《中国共产党纪律处分条例》分则中规定的违纪行为应当受到的处分幅度以内，给予(较轻)的处分。
78、减轻处分，是指在《中国共产党纪律处分条例》分则中规定的违纪行为应当受到的处分幅度以外，(减轻一档)给予处分。
79、加重处分，是指在《中国共产党纪律处分条例》分则中规定的违纪行为应当受到的处分幅度以外，(加重一档)给予处分。
80、免予处分，是指对于党员违犯党纪应当给予(警告或者严重警告)处分，但是具有《中国共产党纪律处分条例》第21条规定的情形之一，或者《中国共产党纪律处分条例》分则中另有规定的，可以给免予处分。论述题（20分）
什么是免于处分？免于处分应当具备的情节有那些？免于处分与不予处分有什么区别？
免予处分，是指党员违反了党的纪律，其所犯错误依照《中国共产党纪律处分条例（试行）》应当受到党的纪律处分，但是由于错误较轻，并且具有免予处分的情节，因此，有关组织决定对其免予应给予的纪律处分。“免于处分”和“不予处分”有什么区别？ 免于处分是指党员所犯错误较轻，根据有关处分条例规定应给予纪律处分，但具有免除处分的情节，经过有关组织做出的免于处分的书面结论。免于处分的前提是该党员所犯的错误较轻，按照某些处分条规的规定只能给予轻处分(警告、严重警告)，并且有三种减轻处分的情节之一的，即：主动检查交代错误；主动检举同案人的问题经查证属实的；主动挽回损失或有效地阻止危害发生的。如果只是错误比较轻，而没有减轻处分的情节，或只有减轻处分的情节，而错误严重应受撤销职务以上处分的，一般不得免于处分。而不予处分是指党员所犯错误显著轻微，根据有关条规规定，不需要给予纪律处分，经党组织研究做出的不予处分的决定。不予处分的前提，是该党员的错误行为显著轻微，不需要给予处分。哪些情况可免予处分？
对于违犯党纪，依照《中国共产党纪律处分条例（试行）》应受到警告或者严重警告处分的党员，具备下列五种情节之一，即可免予处分。这五种情节是：(l）主动交待错误的；(2）主动检举同案人经查证属实的；(3）主动挽回损失或者有效地阻止危害结果发生的；(4）有其他立功表现的；(5）《中国共产党纪律处分条例（试行）》分则中另有规定的。
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