第一篇：道歉信 Apologize Letter
Oct 2011
Dear Mr.DAWSON
Greeting from Howard Johnson Hongqiao Airport Hotel Shanghai!First of all, please accept my deep apologies for the unpleasant issues, which brings you tons of inconvenience during you stay in our hotel.In your instance, we have failed in our service delivery and there is no excuse for this deficiency.A good lesson has been learnt through this unpleasant experience and I have personally spoken to all the staff concerned to ensure that all of them carry out their duties reliably, promptly, courteously and consistently.We strongly believe that this kind of unpleasant experience will not happen again.Mr.DAWSON, for the service improvement, we will reconfigure the related service procedure for sure.Front Office staff will retrain for their service delivery.Thank you very much to bring the issue to our attention and we apologies for the inconvenience caused during your recent experience once again, and we will give you send some fruit.And we hope you to leave your valuable comments.Your Sincerely
th
Candy
第二篇：道歉信
4.道歉信
道歉信大多是因我方工作失误，引进对方的不快，以表示陪礼道歉，消除曲解，增进友谊和信赖的信函。
这类应用文是有套句的：
道歉事由的说明：
I’m writing to show my apology for…
I would like to express my apologies for not being able to…
I’m sorry to say that I’ve not finished reading it through, and have to keep it until next Sunday.Excuse me for my delaying in turning in my assignment.道歉原因的说明：
I had a minor accident.I had a minor operation.弥补纠正及其承诺：
I am sure I can make up the loss by…
I promise it will never happen again.It would be very kind（considerate）of you to give me another chance to…（to give me another two days）
进一步致歉：
Many apologies.Do please forgive me.① 小错道歉 April 20, 2010
Dear Peter,I am writing to you to apologize for the abrupt way I departed just after the exams finished.It was terribly rude of me to have left without saying good-bye to you.The fact is that I was so excited when I learned I had passed the exams with high marks that I couldn’t wait to get home and tell my parents.I am sure you will understand my feelings.Please accept my sincere apology, and with you a really happy holiday.Yours Truthfully,Fiona
点评：一般情况下，道歉信可以按照下面的思路行文：
a.道歉的行为与内容；
b.具体理由；
c.弥补方法；
d.进一步致歉
② 约会取消的道歉 April 20, 2010
Dear Fiona,I am sorry I missed seeing you yesterday.I know that you must have been disappointed.I also feel worried and anxious in my heart.The fact is that my manager at the last moment asked me to prepare an urgent plan while I could not get to a phone to call you and yesterday I have worked late until about 8:30 p.m.I am terribly sorry.However, I would like to ask you out this weekend to make up for yesterday.Please give me a chance and I am waiting for your reply.Sincerely Yours,Amelia
点评：本类的主要思路是：我错过约会很抱歉，我的原因是，我此信道歉的同时希望可以改日和你再见，再约时间见面。
③ 未能赴约的道歉
April 20, 2010
Dear Fiona,I imagine that you must be enjoying your birthday party today.I write this letter to offer my heartiest congratulations and best wishes for many returns of the day.It is a great pity that I cannot be with you.But remember I am thinking of you all the time.I hope that all your years to come will be twice as happy and as merry as those past.Please accept the small gift I am sending you as a token of my best wishes for your happy birthday.Sincerely Yours,Amelia
点评：没能参加你的生日会我感到很抱歉。本篇范文请关注最后一个高亮句子，还是很不错的，大家可以学习一下~
第三篇：道歉信
尊敬的xxx：
您好！首先对您下榻我酒店的不愉快经历，请允许酒店向您致以最诚挚的歉意!非常希望您有机会再次下榻我酒店，我们一定保证不会再有类似的情况发生，并郑重立下此承诺。
针对本事件的发生给您带来的困扰我们再次深表歉意，事件发生后酒店管理层高度重视并进行了全方位的反思，发现酒店在经营管理、服务质量和服务水平上仍存在许多不足之处，酒店将采取以下措施改进服务杜绝此类事件的再次发生：
第一，我们将对此事件发生的原因做进一步的调查，对有关当
事人将依据店规严肃处理。
第二，建立并完善我酒店的管理制度，加强对员工的培训、教
育，使每位到店的客人均能享受到高质量的服务。
第三，开展管理人员的业务知识培训，提高员工服务意识的同
时加强突发问题的解决能力。
衷心的希望xxx在您入住期间针对酒店的其它方面能再提宝贵意见，使我酒店能正确地、客观地认识到经营管理中存在的不足，以便酒店能及时改进和完善，确保在今后的接待中能最大程度的达到客人满意。
希望这次不愉快的经历，不要对您的工作和生活产生任何负面影响！热烈期盼您的再次下榻，祝您工作顺利，生活愉快！
唐山国丰维景国际大酒店
20XX年XX月XX日
第四篇：道歉信
尊敬的Andrea Barlucchi：
下午好，首先非常感谢阁下光临广州嘉逸豪庭酒店，并对本酒店的服务水平提出宝贵的意见。
本酒店已获悉阁下在入住期间所发生的不愉快事件，本方深表遗憾，并再次向阁下致以最深切的慰问。本方在得悉阁下遗失财物后，已立刻通知天河区警方介入调查，并调动酒店的安保力量全力配合警方为阁下寻找遗失财物。天河区警方经过调查，给出了“酒店员工不具备作案时间”的结论，因此尚无确切证据证实本方与遗失财物事件有关。
我们理解阁下遗失物品后的焦急心情，将在今后继续调查此事，为阁下寻找遗失的财物，有任何消息都将于第一时间通知阁下。而酒店相关专业网站一直为酒店行业分享信息，为各地需要入住酒店的客人提供便利，并接受着相关法律条文的规管。希望阁下坚持以事实证据为基准的原则，与本方共同地、友好地协商解决此次不愉快事件。
广州嘉逸豪庭酒店始终贯彻“以客为先”的理念，热情地为每位客人服务。衷心祝愿您的问题能够顺利解决，并期待您的再次光临。
如对本次事件的调查有任何疑问，可咨询天河区公安分局林和街派出所，电话：38810980
再次感谢阁下提出的宝贵意见。
广州嘉逸豪庭酒店
2012.5.4
Dear Andrea Barlucchi，We are so greatful that receiving your letter,and attaching great importance to the unpleasant incident occured during you had stayed our hotel.Now we sincerely reply you for the incident in the following:
1.The Duty Manager reported to the General Manager, Mrs.Li Yang, immediately.Mrs.Li required the Duty Manager that notifying the police of the incident at once, and expressed our deepest regards.We also cooperated fully with the police for investigating the incident.In the process of investigating, Mrs.Li contacted the police personlly and followed up the progress.2.The police have made the conclusion that checked the video and asked
第五篇：道歉信
Dear Mr.Wang,I am much grateful to be employed by you two months ago as an editor for your magazine Designs ﹠Fashions.I appreciate the opportunity of having worked here with you and other colleagues.The experiences will be unforgettable throughout my life.However, as a young man whose primary interest is in computer science rather than fashion designing, I find my present job is not what I expected before and it doesn’t fall in with my previous training and strength.I therefore decide to quit this job for something else that may conform to my former preparation.Please accept my sincere apologies for any inconveniences my leaving may incur.Yours sincerely
Li Ming
Dear Mr.Wang,I’m writing to inform you about my decision to resign from my current position.There are three factors accounting for my decision.First, after two months, I do feel that it is not easy for me to get used to the extra work and night shift.Second, the salary has proven to be much lower than you originally promised.Last, what I have learned in the university cannot meet the requirement of being an editor.I’m afraid what I have done has caused inconveniences to you and I sincerely hope that you will kindly accept my apologies.I look forward to your reply as soon as possible.Yours sincerely,Li Ming
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