第一篇：商务英语-商务礼仪 The Business Etiquettes in Business Activities
。。外文学院 姓 名：专 业：论文题目：指导教师：
2009级学年论文
。学 号：。。。英语（商务方向）班 级： 200906 The Business Etiquettes in Business Activities。职 称：。
2012 年 月
徐州
The Business Etiquettes in Business Activities
Abstract: This paper deals with etiquettes in business activities.It contains of six parts, general idea, greeting etiquette, gift etiquette, table etiquette, conference etiquette and dress etiquette.Part one is about the importance of business etiquettes.Part two describes how we greet each other.In part three, I talk about sending gifts in different occasions and table manners in part four.Conference etiquette is divided into several procedures to make it clear for readers how to get prepared before a meeting, which is in part five.The dress etiquette is put in part six, and it is talked respectively in men and women.I hope this paper can help with students or other people in business world.摘要：随着全球化的进程和改革开放的深入，中国人越来越多地走到了国际舞台上，商务活动在所难免，而商务礼仪是商务活动进展顺利与否的一个重要因素。论文围绕商务活动中的商务礼仪这个主题，描述了商务礼仪在商务活动中的重要性和其在商务活动中的具体实施方式。论文主要内容有问候礼仪，送礼礼仪，餐桌礼仪，会议礼仪和着装礼仪。五个方面分别通过不同场合，地域，性别，身份，时间等来加以描述，以展现商务礼仪在具体商务活动中的正确处理行为。谨以此文献给在商务领域中需要的人士或者该领域的研究人员。
With the development of global economic integration, the business community is becoming more and more competitive.In order to stand out in business areas, we need to master effective communicative and proper interpersonal skills.Together with China's accession to the WTO, there is more emphasis on the importance of business etiquette.Thus I am going to talk about etiquette in business dealings.At the very beginning, I would like to give an introduction of business etiquette.“Etiquette is the general name of courtesy and ceremony.It refers to the established standards of conduct and procedures that people use to beautify themselves and respect others during the various social interactions.It embodies the politeness，courtesy, appearance, rite, etc.Etiquette is an important symbol of human civilization and social progress, which is not only the key part of communication, but also is the external manifestation of morality and culture.” When etiquette is used in business, it is formed into the business etiquette.That is to say, in the business interaction, there is a certain established and accepted procedure and means abiding by people to show respect to each other.The central role of the business etiquette is to reflect the mutual respect between people.Briefly, business etiquette is a general requirement for people’s appearance and manners in the business activities.For the classification, the widely common types are such as business negotiation etiquette, business letter etiquette, greeting etiquette, gift etiquette, conference etiquette, telephone etiquette, banquet etiquette and so on.Because business etiquette is a comprehensive subject, the so-called several branches, are relative.The different branches of business etiquette are mingling with each other.I am going to talk about greeting etiquette, gift etiquette, table etiquette, conference etiquette and dress etiquette one by one.Greeting Etiquette In different countries, people have different ways of greetings.“The impression you make starts with the greetings you give people.It's their first opportunity to assess your personality, your demeanor and your manners.Greeting people politely is an important skill to master both socially and in a business setting.To avoid making an unfavorable first impression, be sure that you know the proper etiquette for any situation you may encounter.Many western countries accept hugs and kisses as a popular form of greeting although a handshake is still the formal way of greeting people.”
In China, a handshake or a simple and kind salutation is common.Interactions in a business setting are, generally speaking, more formal than interactions in your private life.If it is your first time meeting someone, you should stand;shake his hand and say, “I'm glad to meet you.” If you have already been introduced to one another, say, “It's good to see you again,” or “It's good of you to join us.” It is proper to shake hands
when you are introduced to someone for the first time and any time thereafter that he offers a hand to you.A handshake is the only touch that is appropriate in a business setting.“In the U.S., a handshake and eye contact are the norms for greeting.In Europe, a smile usually accompanies the handshake.In the U.S., people tend to prefer personal space around them, keeping a distance of a foot or more between themselves and people they don't know well.In Mexico and other Latin American countries, personal space is much smaller;people may stand very close to you.The polite thing in such countries is not to reinstate your personal space.In Venezuela and some European countries such as France and Italy, once you've established a relationship, a kiss on the cheek might be expected.” Our Chinese are not keen on physical contact.One must be conscious of one’s own body language and movement when doing business in China.You should always present yourself as calm, collected and controlled.Body posture should always be formal and attentive, portraying self-control and respectability.An introduction is the first step to establish an interpersonal relationship.A successful introduction makes the people being introduced feel closer and creates a good first impression.Gift Etiquette It is always wonderful to personally select and give gifts to those we care about and have them truly appreciate it.It can certainly be a challenge deciding whether or not to give gifts, and if so, what type of gift is appropriate to give.Nobody likes to show up to any special occasion empty-handed.But if there is ever a request for “no gifts please”, then it is never appropriate to bring a gift.You may have a foreign boss and he will invite you to his birthday party or any occasions.You will have to learn how to give gifts.Everybody, every year, celebrates a birthday.To the dismay of some, it’s unavoidable.Although many people choose not to recognize their annual birthdays, the birth of a baby is universally noteworthy and
celebrated.A Baby Shower is meant to literally shower the baby with the necessities and is typically thrown before the baby arrives so that the gifts can be used right away.This means that a gift must accompany you if you attend the shower.It is customary for the mother-to-be to register for particular items that the baby will need and it is preferred that guests purchase the shower gifts from this list.Not only does this provide an added excitement to the pregnancy, it also allows for the mother to plan for items that will still be needed once the baby arrives.It is perfectly appropriate to give gifts to the expecting mother as well.These gifts can be in the form of pre-or post-delivery body pampering packages, baby books, homemade treats, landed clothing, and other items that any expecting mother will appreciate.He sixteenth birthday tends to be the “graduation” from childhood to adulthood, and so, therefore, is more often celebrated much more elaborately than any other birthday.Gifts for sweet sixteen birthdays are expected, and each invited attendee should take a present.The gifts should be opened at the party.While it may seem that it is a female sanction, it is appropriate for both males and females to celebrate this milestone.These parties can take the theme of a brunch, a swimming party, a theater party, or pretty much anything.Gift suggestions can range from charm bracelets, to books on the recipient’s special interest or hobby, to posters, to music or DVD’s, to perfume, to sports equipment, to video games, to watches, and to a myriad of other personal items.Flowers may be sent by almost everyone to almost anyone for pretty much any occasion, such as birthdays, weddings, thank-yours, showers, a hostess gift, and a myriad of others.Flowers are considered by most to be a very thoughtful gift.While some people are constantly sending flowers, others seldom do.Be careful not to assume that we shouldn’t send flowers because we think those we can afford are not good enough.The gesture of a gift is always appreciated, no matter how small.At times, money is the most welcome present of all, and it may also be an easy way of avoiding the challenge of choosing the perfect gift.There are very few teenagers and elderly who do not favor the idea of a little extra spending cash.And for those who don’t like just handing over cash, a gift certificate to their favorite store may seem a little more personalized.The excitement of moving into a dwelling and making it your
own creates a natural eagerness to show it off to others.Since the purpose is to open your home to friends and family, invitations to a housewarming can be sent on informal or commercial fill-in cards, or can be simply a phone call.Guests should bring gifts to the party to congratulate you on your new home.If you are having an open house style party, it is appropriate to open up gifts as you receive them.Or if you have a small intimate group, you can wait and open them all up at the same time in front of your guests.Thank you notes are a definite necessity!As an attendee, your gift does not have to be expensive.But be mindful that your gift is of a permanent use rather than flowers, which will only last a short time.For the most part, every occasion surrounding a wedding involves gifts.While the following descriptions follow traditional customs, there are many other ethnic groups that follow their own unique customs.In previous times, it used to be considered obligatory to send a gift if you received an invitation to a wedding, even if you couldn’t attend.But in recent years, invitation lists have morphed into entire lists of acquaintances, not thinking about the obligation they impose.While a gift may always be sent whether or not you receive an invitation, if you are not an intimate friend of the bride and groom or of their families and you are not invited to the reception, you need not send a gift.However, the more personal the invitation, the greater the obligation is to send a gift.Keep in mind that a wedding announcement is not an invitation, and carries no obligation for gifts at all.If the bride and groom have registered for their gifts, it is wise to purchase from their registry, or at least review it in order to get a better idea of their taste and needs.You have no obligation to purchase from their registry, especially if there is nothing on the list that fits within your financial abilities.In this case, by reviewing the registry, you can still purchase a gift within your means and have a good idea of the needs of the bride and groom.Table Etiquette When we talk about table etiquette, we are not only referring to how we eat or drink
but also how to sit and toast and any other manners that happen when we have dinner.When it is in china, we have our table etiquette.Chinese people love to eat and China is regarded as one of the world's greatest cuisines.During the long period of development of the eating culture, there formed many things about the eating that foreign visitors may find quite different from what they are used to and even feel weird.When called to table by the host, guests take the places assigned to them by the host.The order of the seating on the part of the host is somewhat complicated and follows strict rules.The first rule governs the guest of honor, who, if not a special guest for the occasion in question, is the eldest member of the family.In ordinary family get-togethers, the guest of honor is always the eldest member of the family.The guest of honor always occupies what in the American Wild West might have been termed the “Wild Bill Hickok Seat”, i.e., the seat that affords the most comprehensive view of the other guests as well as the best view of the entrance door to the room.If there is no seat facing the entrance door, then the “central” seat facing eastward is the seat of honor.A corollary to the respect shown to the guest of honor in the seating arrangement is the rule that the guest of honor “breaks the ice” by taking the first drink or by proposing the first toast, just as it is the guest of honor who is the first to begin eating.As to the mechanics of the first toast, the guest of honor raises his glass first, then the first “row”, the second “row”, etc., down the line as each “row” raises its glasses until the last “row” is reached, where upon everyone drinks at the same time, possibly to a special toast.As for western table etiquette, dinner usually begins with soup.The largest spoon at your plate is the soup spoon.It will be beside your plate at the right-hand side.If there is a fish course, it will probably follow the soup.There may be a special fork for the fish, or it may be similar to the meat fork.Often it is smaller.The main Course is usually served by the host himself, especially if it is a fowl or a roast which need to be carved.He will often ask each guest what piece he prefers, and it is quite proper to state your preference as to lean or fat, darker light.If a servant passes food around, he will pass the dish in at your left hand so that you can conveniently serve yourself with your right hand.Never serve yourself while the dish is on your right;it is then the turn
of your neighbor on the right.It is polite to take some of everything that is passed to you.But if there is something you may not like, you may quietly say: “No thank you.” A salad is eaten with a fork only held in the right hand with points turned up.There is usually a special one for the salad, a little smaller than the meat fork.Bread is taken in the fingers and laid on the side plate or the edge of the large plate;it is never taken with a fork.Butter is taken from the butter dish with the butter knife and placed on the side plate, not on one's bread.It is impolite for a guest to leave the table during a meal, or before the hostess gives the signal at the end.When the hostess indicates that the dinner is over, she will start to rise from her seat and all the guests she raise from theirs at the same time.Conference Etiquette If you are going to companies, you are bound to have conference to attend.Prior to attending to the conference, do your homework and figure out whom you would like to meet and see over the next few days.Scan through the welcome packet and highlight any names of people you’d like to see.Upon arrival, make it your mission to network with the highlighted attendees.“Don’t come so hungry that you attack the bar area and food area as soon as you arrive.Networking is the time to meet and greet, and then eat and drink.About a half hour before the opening reception, get a snack.Make it something light but filling, like an apple or a smoothie.Then, you won’t be starving during the opening session.” The purpose of this event is to meet and greet people, which can be difficult when you’re carrying a drink and a plate.If you are alone at the networking or opening session, start off by approaching another individual or small group of two to three people.It can be awkward to approach a larger group, as they are harder to break into and to start a one-on-one conversation.After you have your initial conversations, ask your new contacts to have a drink with you or meet you near the buffet for food.Move around the room.When you meet someone, introduce yourself, exchange business cards, talk, possibly set-up another
time to meet, or a time for a call when you return to the office.Shake hands as you leave;thank them and then move on to the next person.You need to come to the session prepared with notebook paper and pens.If you forgot to bring some, you may be able to find a notepad in your hotel room or at the front desk, but better to be prepared ahead of time.Don’t take up two or three seats.Move right on in and meet someone new, sitting next to you.Introduce yourself.Enjoy their company before the speaker begins.Arrive early, sit in the front and learn as much as you can.This is a time to learn.If you’re with a chatty attendee, politely tell them that you would love to talk after the session.Be polite, sincere, and firm.Tell them right at the beginning of the conversation.If you wait too long to say something, you can get hooked into the conversation, and it will be more uncomfortable to get out.Respect the speaker.As a speaker, it can be frustrating to be on a stage in front of a group and realize attendees are chatting among themselves.If you must have a conversation or make a phone call, please leave the room out of respect.Dress Etiquette It is often said that the first impression is the best impression.So, efforts must be taken to ensure that a positive long lasting impression is made the first time.Appearance and the way one carries oneself are the two things that are first noticed on entering a room.So, corporate dressing etiquette is to be given great importance.The way we dress reflects our inner self.Dress can make a person look confident and in control of the situation.Dress should be befitting the occasion.Identify the dress code followed in the business entity before appearing for the interview.Company website can give a general picture of the dress code followed.For example, while browsing through the careers in Accenture, India, one gets a view of the people and the way they have dressed helps in preparing oneself for the interview.Geographical and cultural environment influence the dress code to an extent.For instance, many Indian companies opt for casual attire because of the warm climate in the country.Formals like blazers are generally worn on important customer meetings, if necessary.The cultural environment is another significant determining factor.For example, wearing
of a black tie is inappropriate in the presence of Japanese clients as black ties are worn during mourning.So selection of the dress must be made with great care.Dress attire can be casuals or formals.Men should be properly shaved and dressed to the occasion.While choosing formal attire, the suit, shirt, tie and the shoes must be in perfect co-ordination and well fitted, the tie knot should be in accordance to the situation, hair should be well groomed, aftershave must be applied, and it should not be too strong.Similarly, casual shirts and trousers must not be too flashy or too tight, never wear shorts to work.In case of women, skirt suit is ideal, but trousers too can be opted with formal closed shoes and suitable jeweler and perfume.Casuals should not be too flashy, never wear tight, revealing or short attire to work.Companies invest a great deal of time, effort and money on creating and maintaining brand image.The importance of proper attire has been accepted by many.Companies like Tata Consultancy Services provide a dress allowance to employees who are working with the customer onsite to create a better image on its manpower.The recognition of the power of a well dressed individual is reflected by this example.Customers are more willing to accept the ideas put forth by a well dressed person as the better the image projected, the better the confidence they have in you.The personality, the confidence can be made conspicuous by dressing in accordance to the situation.An enterprise with well dressed manpower can speak of better confidence, thus adding to its brand value.参考文献：
[1] 金正昆.商务礼仪[M].北京大学.2004(04)[2] 谭小辉.中外文化差异与国际商务礼仪[J].现代经济信息.2009(19)[3] 王奕.浅谈商务礼仪的运用[J].经营管理者.2011(06)[4] 况新华,曾剑平.论人体语言的交际功能及其文化性 [J].外语与外语教学2004(08)[5] 王飞.商务礼仪——形象礼仪(上)[J].金融管理与研究.2007(10)[6] 张霜.浅议国际商务活动中的礼品馈赠礼仪[J].科技信息(学术研究).2007(36)[7] 李天民.现在国际礼仪知识.[M]世界知识出版社.1999.[8] 孔令芳,高洁.The Influence of Cultural Differences on Business Etiquette Between China and the West——From Time and Space Approach.科技信息(学术研究).2008(36).[9] Baldrige, Leticia.New Manners for New Times: A Complete Guide to Etiquette.New York: Scribner.2003.[10] L.Stapleton.Business Etiquette in the Business Curriculum.Business Education Forum.2006(60).
第二篇：09商务英语班商务礼仪指导安排要求.
09商务英语班商务礼仪指导安排要求
09商务英语各班：
通过本次实践指导，学生可以全面掌握商务活动中的各种礼仪，适应日常商业场合的商务礼仪要求；从细微之处体现您对他人的尊重；了解接待客户的礼仪细节；掌握日常工作淡妆的过程与技巧；熟悉与全面掌握商务场合及人际交往中的各种商务礼仪规范塑造良好的个人职业形象和企业、机构形象，赢得客户好感，在竞争中脱颖而出。提高商务礼仪素养、提升个人整体素质，给人留下深刻的第一印象。培训目标要求熟练掌握基本的电话礼仪;掌握基本的社交礼仪。指导目的：
1、树立正确的职业观念和心态，强化职业意识
2、正确设定工作目标与计划，掌握解决问题方法、时间管理要 义，提升工作效能
3、认识人际差异，建立良好的人际关系
4、提升沟通效果，掌握建立高绩效团队的方法
5、树立服务理念，提升服务意识
6、塑造良好职业形象，掌握职场必备礼仪
指导内容：职业化的形象塑造―――商务礼仪成就职业人生
(一)仪容礼仪---培养职业亲和力的技艺(二)
服饰着装---完美职业形象的衣着技艺(三)
言谈礼仪---交流中的沟通技巧(四)
举止礼仪---风度修养的体现(五)
位次排序---等级与平等的平衡艺术(六)
迎送致意---吹响商务交往序曲的技艺(七)
餐饮礼仪---细微之处的礼仪修养(八)
馈赠礼仪---美好记忆和真挚感情(九)
商务“办公室”礼仪---提升职场形象竞争力 指导要求：
1、各小组学生主动联系指导老师，务必在12月份完成为期一周的商务礼仪实践指导
2、各指导老师根据学生在上述九个方面的实际表现给出指导，列出成绩。
3、成绩列表应包含学生名单，指导时间，场次，内容等。
4、商务礼仪指导请于2009年12月 30日前完成。
商务英语教研室
2009年10月
第三篇：商务英语-涉外商务礼仪,让老外喜欢和你谈话
美联英语提供：涉外商务礼仪，让老外喜欢和你谈话 关于商务英语，那些你不知道的事都在这里
http://m.meten.com/test/fayin.aspx?tid=16-73675-0
一、涉外商务礼仪中的注意事项
1、进入室内场所后通常应脱下手套和帽子，脱掉大衣、外套、风衣等等。
2、室内通常不戴墨镜或其他有色眼镜，特殊情况下必须带有色眼镜是应主动说明并表示歉意，而且握手交谈时应该摘下墨镜。
3、西方妇女的纱手套、纱面罩、披肩、短外套等作为服装的一部分是可以在室内穿戴的。
二、涉外交往礼仪中的穿着要点
1、衣裤要整洁、干净，尤其是衣领和袖口。
2、穿长袖衬衣时应将衬衣扎在裤内，不要卷袖子和裤脚。
3、穿西装时，若西装是单扣或多扣，则应全部扣起来，双扣的可以只系上面一个。
4、男士不应穿短裤参加涉外活动。女士穿凉鞋的话可以光脚，若穿袜子则不要将袜口露在衣裙外面。
5、涉外交往中应注意不要穿着睡衣、睡裤或者拖鞋接待外国客人。以上就是穿着上的涉外礼仪知识要点。
三、涉外交往礼仪中握手的注意事项
1、先打招呼，然后握手。如果是初次见面，一般在介绍自己时主动伸手，如“I'm Green, nice meeting you.”同时握手。
2、在一般情况下，握手时间不宜过长，一下即可，不可太用力。关系很熟的话握手时间可以稍微长一些。有时年轻的对年长的、身份低的对身份高的可以稍欠身，用双手握住对方的手，表示敬重。
3、男士与女士握手，轻轻握一下女士的手指部分即可。
4、涉外礼仪中握手时伸手的顺序也有些讲究：主人、年长者、身份高者和妇女先伸手。
5、多人握手时不要交叉，等别人握手完毕后再伸手，握手前脱帽并摘下手套握手时双目注视对方，面带微笑。
四、涉外礼仪知识之谈话技巧
1、谈话时表情自然，语言得体，可适当做些手势，不要手舞足蹈地动作太大。
2、不要用手指他人，有这样的习惯的朋友可以手上握支笔或拿本书以消除这样的动作。
3、如果要参加别人的谈话应打招呼，比如说“Excuse me, may I join you?”如果别人在个别私聊，就不要凑过去了。
4、尊重别人的讲话，别人发言时尽量不要打断，需要发言可以等别人讲完再说。
5、谈话中如果有要离开，应向对方打招呼并表示歉意，例如“I'm sorry I've gotta go.It's very late now.”
6、交谈过程中应目光注视对方，别人讲话不要东张西望，心不在焉的样子，不要玩弄其他东西或者老看手表，一副不耐烦的样子。
五、涉外礼仪知识之谈话内容
1、自我介绍时，一般说说自己的姓名即可，也可加上自己来自于哪，例如“I'm John Lee from Shanghai.”
2、介绍别人时还应该说明和自己的关系，例如“She's Susan, a friend of mine.She's from Beijing.”
3、涉外交往中谈话内容尽量避免宗教、疾病、死亡、淫秽等话题。
4、不要询问别人的收入、家庭财产等私人生活问题。
5、不要批评长辈、身份高的人，不要耻笑讥讽别人。
6、与女士交谈时，不要询问女士的年龄和婚姻状况更不要评论对方的身材、健康、收入等。当然夸奖对方的寒暄是很好的，例如“hey you look so charming today.”
六、涉外交往礼仪中的常用礼貌用语
无论是涉外交往礼仪还是涉外商务礼仪都要求多用礼貌用语。例如下面斜体字所示： Excuse me, may I take a look at this picutre? 对不起，我能看下这张照片吗？ Excuse me, may I ask you a question? 打扰了，我能问您一个问题吗？ Help me put the map on the wall please.请帮我把这张地图挂在墙上。I'm sorry, I'm late.对不起我迟到了。
Thank you for your help.It's really awesome.谢谢你的帮助，真是太棒了。关于商务英语，那些你不知道的事都在这里
http://m.meten.com/test/fayin.aspx?tid=16-73675-0
第四篇：商务英语
he answer is zero!白忙了!The dice is cast!已成定局了!
The same as usual!一如既往!The walls have ears!隔墙有耳!There you go again!你又来了!Time is running out!没有时间了!We better get going!最好马上就走!Well discuss it later!回头再说吧!Well find out shortly!我们很快就知道了!We are all for it!我们全都赞成!We've been expecting you!我们正等着你呢!What a good deal!真便宜!
What a let down!真令人失望!What do you figure? 你有什么想法?What happened to you? 你怎么了?What should I do? 我应该怎样做?What's would you recommend? 你有何意见?What's come over you? 你怎么了?What's it to you? 这跟你有关吗?What's on your mind? 你在想什么?Which would you prefer? 你要选哪个?Wouldn't you say so? 你说不是这样吗?You are most understanding!你真体贴!You asked for it!你自讨苦吃!
You cant be serious!你不是认真的吧?You cant miss it!你不可能找不到的!Any day will do? 哪一天都可以?Any messages for me? 有我的留言吗?Are you by yourself? 你一个人来吗?All right with you? 你没有问题吧?Are you free tomorrow? 明天有空吗?Are you kidding me? 你在跟我开玩笑吧?As soon as possible!尽可能快!Back in a moment!马上回来!
Believe it or not!信不信由你!Better luck next time!下次会更好!Boy will be boys 本性难移!Come to the point!有话直说!
Do you accept plastic? 收不收行用卡?Does it keep long? 可以保存吗?
Don't be so fussy!别挑剔了!Don't count to me!别指望我!
Easy come easy go!来得容易去得也快!I'm spaced-out!我开小差了!
Don't fall for it!不要上当!Don't get me wrong!你搞错了!Don't give me that!少来这套!Don't let me down!别让我失望!Don't lose your head!别乐昏了头!Don't over do it!别做过头了!
Don't sit there daydreaming!别闲着做白日梦!Don't stand on ceremony!别太拘束!Drop me a line!要写信给我!I beg your pardon!请你再说一遍!I can't afford that!我付不起!I can't follow you!我不懂你说的!I can't help it!我情不自禁!I couldn't reach him!我联络不上他!I cross my heart!我发誓是真的!I don't mean it!我不是故意的!I feel very miserable!我好沮丧!I have no choice!我别无选择了!I watch my money!视财如命!I'll be in touch!保持联络!
I'll check it out!我去看看!I'll show you around!我带你四处逛逛!I'll see to it!我会留意的!I'm crazy for you!我为你疯狂!You make me jump!你下了我一跳!Make up your mind.作个决定吧!
Make yourself at home!就当在家一样!My mouth is watering!我要流口水了!Never heard of it!没听说过!Nice talking to you!很高兴和你聊天!No doubt about it!勿庸置疑!
第五篇：商务英语写作
商务书信开头和结尾常用句式
We received your letter of May15 in which you inquired about recent training programme conducted for our office personnel.我们收到了你们5月15号的来信，信中你们询问我们办公室人员最近的培训计划。We want to welcome you to the Hobby supplies family of satisfied customers.我们欢迎你们成为对Hobby Supplies满意的客户的一员。
Thank you very much for your order of March 17, #209, which arrived today.我们今天收到了你们3月17号的209号订单，非常感谢。
We were happy to receive your request to stock our Precision Watch Line.我们很高兴收到你们对系列“精确手表”的垂询。
We were sorry to hear that our #209 bicycle did not meet your expectations.很抱歉听说我们209号自行车没有令你们满意。
I’m the manager of … We’re one of the largest chains in the retail food industry with 432 stores and 45000 associates.我是某公司的经理。我们是最大的零售食品店之一，拥有432个商店和45000名雇员。I am writing to ask your help with an expensive problem faced by this company… 我写信想要求你们帮忙解决我们公司面临的一个重要问题„„ A client of yours,XXX suggested that I contact you to request a favor.我是你们的一个客户，XXX建议我和你们联系，请求帮助。I am glad to confirm that…
Further to our telephone conversation… 结尾用语：
Your prompt reply is eagerly awaited.We look forward to hearing from you.We should appreciate your early reply.Thank you for your kind cooperation in the matter.We assure you of our careful attention to your interests at all times.我方保证随时对你方利益给以足够的重视。We hope to hear from you soon.Call me if you have questions.Thank you for answering our questions as soon as possible.Best wishes for the success of your book.If you wish any further information in this area, I shall be happy to cooperate with you.询问信的常用句式
We shall be glad if you quote us your lowest price… If you can supply it at the same price as that..如果你能以和„„同样的价格供应„„ Please let us have information as to…
We should appreciate it very much if you could… We are pleased to get in touch with you… I am writing to inquire about…
We are a leading exporter of…and would like to establish business relations with you… We would like to know if you could… We would appreciate your paying… We are grateful to you for your… Would you please mail us…
I am writing about the possiblity of…
We learn from your representative office in Beijing that… 我们从你们在北京的代表处得知„„
Your company has been recommended to us by… „„把你们公司介绍给我们。
We are willing to establish trade relations with your company.You will be interested to hear that…
We are pleased to get in touch with you for the supply of… 回复询问信的常用句式： Thank you for your interest in..It’s a great pleasure of having your inquiry of… we are now sending… We are writing to confirm the supply of… We are pleased to inform you that… Enclosed is our… 随信附寄我们的„„
The brochure enclosed will… 随信附寄的小册子将„„
In order to give you some idea of… we have pleasure in… We find your price higher than… We are sorry to inform you that… 订货信的常用语句：
We find both quality and prices of… satisfactory and enclose our trial order for prompt supply.我们对„„的价格和质量都很满意，随信附寄我们的试订货，请几起交货。We accept your order on the terms of…
We shall be glad if you will send us the following goods as soon as possible.In reply to your order No.123 for… we are pleased to inform you that..We would like to order… 推销信常用语句：
Here is a chance to show how smart you are by wearing our new style dress.Have you ever tried…
Complete the form enclosed right away.If your… become damaged, just return it and we will… Why not escape city noises and enter the peace of… 索赔信常用语句：
I am writing for a replacement of…
We feel it necessary to inform you that… Upon inspection, it was found that…
On comparing the goods with the samples supplied, we were sorry to notice that… It is regrettable to see that…
After having the parcel examined we found that… 回复索赔信常用语句：
We were grateful to you for pointing out the incident and have arranged… As soon as we received your letter, we sent the replacement… Owing to an exceptionally busy season…
On going into the matter you mentioned, we find…
We were extremely sorry for the late delivery of… that is due to… 感谢信常用语句：
You have our sincere gratitude for…
We’re grateful for the entertaining and instructive evening you provided our marketing professionals.I sincerely appreciate your…
Thanks, Linda, to you and the other members of the department for… Without your participaton, work would have been lost.It’s my very good fortune to be able to count you as a friend.安慰信常用语句：
We are deeply saddened, Linda, to learn of the death of… I was grieved to hear of your sad news.I again feel deeply sorry for…
We were distressed to read in the China Daily this moring that… We are writing to send our deepest condolences over the death of… His unfortune passing away will definitely be a great loss to…
Thank you for your letter of sympathy over the big loss caused by…
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