第一篇：机场服务中英文对照
4.2.1.1.1开始办理乘机手续通知
前往____①的旅客请注意：
您乘坐的〔补班〕⑩____②次航班现在开始办理乘机手续，请您到____③号柜台办理。
谢谢！
Ladies and Gentlemen, may I have your attention please:
We are now ready for check－in for 〔supplementary〕⑩flight ____② to ____ ①at counter
No.____ ③.Thank you.4.2.1.1.2推迟办理乘机手续通知
乘坐〔补班〕⑩____②次航班前往____ ①的旅客请注意：
由于〈1.本站天气不够飞行标准2.航路天气不够飞行标准3.____ ①天气不够飞行标准4.飞机调配原因5.飞机机械原因6.飞机在本站出现机械故障7.飞机在____ ①机场出现机械故障8.航行管制原因9.____ ①机场关闭10.通信原因〉（11），本次航班不能按时办理乘机手续。〔预计推迟到____ ⑤点____ ⑥分办理。〕⑩请您在出发厅休息，等候通知。
谢谢！
Ladies and gentlemen, may I have your attention please:
Due to 〈1.the poor weather condition at our airport 2.the poor weather condition over the air route 3.the poor weather condition over the ____ ①airport 4.aircraft reallocation 5.the maintenance of the aircraft 6.the aircraft maintenance at our airport 7.the aircraft maintenance at the____ ① airport 8.air traffic congestion 9.the close-down of ____ ①airport 10.communication trouble〉（11）,the 〔supplementary〕⑩flight ____② to____ ①has been delayed.The check-in for this flight will be postponed 〔to____ ⑤:____ ⑥ 〕⑩.Please wait in the departure hall for further inＦＯＲＭation.Thank you.4.2.1.1.3催促办理乘机手续通知
前往____ ①的旅客请注意：
您乘坐的〔补班〕⑩____②次航班将在____ ⑤点____ ⑥分截止办理乘机手续。乘坐本次航班没有办理手续的旅客，请马上到____ ③号柜台办理。谢谢！
Ladies and Gentlemen, may I have your attention please:
Check-in for 〔supplementary〕⑩flight ____② to____ ① will be closed at ____ ⑤:____ ⑥Passengers who have not been checked in for this flight , please go to counter No.____ ③immediately.Thank you.4.2.1.1.4过站旅客办理乘机手续通知
乘坐〔补班〕⑩____②次航班由____ ①经本站前往____ ①的旅客请注意：
请您持原登机牌到〔____ ③号〕⑩〈1.柜台2.服务台3.问询台〉（11）换取过站登机牌。
谢谢！
Passengers taking 〔supplementary〕⑩flight____② from ____ ① to ____ ① , attention please:
Please go to the 〈1.Counter 2.service counter 3.InＦＯＲＭation desk〉（11）〔N0.____ ③〕⑩ to exchange your boarding passes for transit passes.Thank you.4.2.1.1.5候补旅客办理乘机手续通知
持〔补班〕〕⑩____②次航班候补票前往____ ①的旅客请注意：
请马上到____ ③号柜台办理乘机手续。
谢谢！
Ladies and gentlemen, may I have your attention please:
Stand-by passengers for 〔supplementary〕⑩flight ____ ②to ____ ①, please go to counter No.____ ③ for check-in.Thank you.4.2.1.2登机类广播用语包括三种（见3.1.1.2）。
4.2.1.2.1正常登机通知 〔由____ ①备降本站〕⑩前往____ ①的旅客请注意：
您乘坐的〔补班〕⑩____②次航班现在开始登机。请带好您的随身物品，出未登机牌，由____④号登机口上〔____⑧号〕⑩飞机。〔祝您旅途愉快。〕⑩
谢谢！
Ladies and Gentlemen, may I have your attention please:
〔Supplementary〕⑩flight____② 〔alternated from ____ ①〕to____ ① is now boarding.Would you please have your belongings and boarding passes ready and board the aircraft 〔No.____⑧〕⑩through gate NO.____④.〔We wish you a pleasant journey.〕⑩
Thank you.4.2.1.2.2催促登机通知
〔由____ ①备降本站〕⑩前往____ ①的旅客请注意：
您乘坐的〔补班〕⑩____②次航班很快就要起飞了，还没有登机的旅客请马上由____④号登机口上〔____⑧号〕⑩飞机。〔这是〔补班〕⑩____②次航班〈1.第____⑦次2.最后一次〉（11）登机广播。〕⑩
谢谢！
Ladies and gentlemen, may I have you attention please:
〔supplementary〕⑩flight ____ ②to ____ ① 〔alternated from____ ① 〕⑩ will take off soon.Please be quick to board the aircraft 〔No.____⑧〕⑩through gate No.____④.〔This is the 〈1.____⑦ 2.final 〉（11）call for boarding on 〔supplementary〕⑩flight ____ ②.〕⑩
Thank you.4.2.1.2.3过站旅客登机通知
前往____ ①的旅客请注意：
您乘坐的〔补班〕⑩____②次航班现在开始登机，请过站旅客出示过站登机牌，由____④号登机口先上〔____⑧号〕⑩飞机。
谢谢！
Ladies and gentlemen, may I have your attention please:
〔Supplementary〕⑩flight____ ②to ____ ① is now ready for boarding.Transit passengers please show your passes and board 〔aircraft No.____⑧〕⑩first through No.____④.Thank you.4.2.1.3航班延误取消类广播用语包括四种（见3.1.1.3）。
4.2.1.3.1航班延误通知
〔由____ ①备降本站〕⑩前往____ ①的旅客请注意：
我们抱歉地通知，您乘坐的〔补班〕⑩____②次航班由于〈1.本站天气不够飞行标准2.航路天气不够飞行标准3.____ ①天气不够飞行标准4.飞机调配原因5.飞机机械原因6.飞机在本站出现机械故障7.飞机在____ ①机场出现机械故障8.航行管制原因9.____ ①机场关闭10.通信原因〉（11）〈1.不能按时起飞2.将继续延误3.现在不能从本站起飞〉（11），起飞时间〈1.待定2.推迟到____ ⑤点____ ⑥分〉（11）。在此我们深表歉意，请您在候机厅休息，等候通知。〔如果您有什么要求，请与〔____③号〕⑩〈1.不正常航班服务台2.服务台3.问询台〉（11）工作人员联系。〕⑩
谢谢！
Ladies and gentlemen, may I have your attention please:
We regret to announce that 〔supplementary〕⑩flight ____②〔alternated from ____ ①〕to____ ① 〈1.can not leave on schedule 2.Will be delayed to____ ⑤:____ ⑥ 3.Will be further delayed 〔to____ ⑤:____ ⑥ 〕⑩ 4.can not take off now 〉（11）due to 〈1.The poor weather condition at out airport 2.the poor weather condition over the air route 3.The poor weather condition at ____ ① airport 4.aircraft reallocation 5.the maintenance of the ____ ① airport 8.Air traffic congestion 9.the close-down of ____ ① airport 10.communication trouble 〉（11）.Would you please remain in the waiting hall and wait for further inＦＯＲＭation.〔If you have any problems or questions, please contact with the 〈1.Irregular flight service counter 2.service counter 3.InＦＯＲＭation desk 〉（11）〔No.____③〕⑩〕⑩
Thank you.4.2.1.3.2所有始发航班延误通知
各位旅客请注意：
我们抱歉地通知，由于〈1.本站天气原因2.本站暂时关闭3.通信原因〉（11），由本站始发的所有航班都〈1.不能按时2.将延误到____ ⑤点____ ⑥分以后〉（11）起飞，在此我们深表歉意，请您在候机厅内休息，等候通知。
谢谢！
Ladies and gentlemen, may I have your attention please: We regret to announce that all outbound flights 〈1.can not leave on schedule 2.Will be delayed to____ ⑤:____ ⑥ 〉（11）due to 〈1.the poor weather condition at our airport 2.the temporary close-down of our airport 3.Communication trouble 〉（11）.Would you please remain in the waiting hall and wait for further inＦＯＲＭation.Thank you.4.2.1.3.3航班取消通知（出港类）
〔由____ ①备降本站〕⑩前往____ ①的旅客请注意：
我们抱歉地通知，您乘坐的〔补班〕⑩____②次航班由于〈1.本站天气不够飞行标准2.航路天气不够飞行标准3.____ ①天气不够飞行标准4.飞机调配原因5.飞机机械原因6.飞机在本站出现机械故障7.飞机在____ ①机场出现机械故障8.航行管制原因9.____ ①机场关闭10.通信原因〉（11）决定取消今日飞行，〈1.明日补班时间2.请您改乘〈1.今日2.明日〉（11）〔补班〕〉⑩____②次航班，起飞时间〉（11）〈1.待定2.为____ ⑤点____ ⑥分〉（11）。在此我们深表歉意。〔请您与〔____③号〕⑩〈1.不正常航班服务台2.服务台3.问询台〉（11）工作人员联系，〔或拔打联系电话____⑨，〕⑩我们将为您妥善安排。〕⑩
谢谢！
Ladies and Gentlemen, may I have your attention please:
We regret to announce that 〔supplementary〕⑩flight____② 〔alternated from ____ ①〕⑩to ____ ①has been cancelled due to 〈1.the poor weather condition at our airport 2.the poor weather condition over the air route 3.the poor weather condition at the ____ ①airport 4.aircraft reallocation 5.the maintenance of the aircraft 6.the aircraft maintenance at our airport 7.the aircraft maintenance at the ____ ①airport 8.air traffic congestion 9.the close-down of ____ ①airport 10.communication trouble 〉（11）〔supplementary〕（11）flight____②〉（11）〔to tomorrow〕⑩〔at____ ⑤：____ ⑥ 〕⑩.〔Would you please contact with 〈1.irregular flight service counter 2.service counter 3.inＦＯＲＭation desk〉（11）〔No.____③〕⑩.〔or call____⑨.〕⑩We will make all necessary arrangements.〕⑩
Thank you.4.2.1.3.4不正常航班服务通知
〔由____ ①备降本站〕⑩乘坐〔补班〕⑩____②次航班前往____ ①的旅客请注意：
请您到〈1.服务台2.餐厅〉（11）凭〈1.登机牌2.飞机票〉（11）领取〈1.餐券2.餐盒3.饮料、点心〉（11）
谢谢！
Passengers for 〔supplementary〕⑩ flight ____② 〔alternated from____ ①〕⑩to ____ ①, attention please:
Please go to 〈1.servce counter 2.restaurant〉（11）to get 〈1.a meal coupon 2.a meal box 3.the refreshments〉（11）and show your 〈1.boarding passes 2.Air-tickets〉（11）for identification.Thank you.4.2.2进港类广播用语包括五种（见3.1.2）。
4.2.2.1正常航班预告
迎接旅客的各位请注意：
由____ ①〔、____ ①〕⑩飞来本站的〔补班〕⑩____②次航班将于___ ⑤点____ ⑥分到达。
谢谢！
Ladies and Gentlemen, may I have your attention please:
〔Supplementary〕⑩flight ____②from____ ①〔、____ ①〕⑩ will arrive here at___ ⑤:____ ⑥.Thank you.4.2.2.2延误航班预告
迎接旅客的各位请注意：
我们抱歉地通知，由____ ①〔、____ ①〕⑩飞来本站的〔补班〕⑩____②次航班由于〈1.本站天气不够飞行标准2.航路天气不够飞行标准3.____ ①天气不够飞行标准4.飞机调配原因5.飞机机械原因6.飞机____ ①机场出现机械故障7.航行管制原因8.____ ①机场关闭9.通信原因〉（11）〈1.不能按时到达2.将继续延误〉（11），〈1.预计到达本站的时间为___ ⑤点____ ⑥分2.到达本站的时间待定〉（11）
谢谢！
Ladies and Gentlemen, may I have your attention please:
We regret to announce that 〔supplementary〕⑩flight ____② from ____ ①〔、____ ①〕⑩〈1.can not arrive on schedule 2.will be deleyed to ___ ⑤:____ ⑥ 3.will be further delayed 〔to___ ⑤:____ ⑥ 〕⑩〉（11）due to〈1.The poor weather condition at our airport 2.the poor weather condition over the air route 3.the poor weather condition at ____ ① airport 4.aircraft reallocation 5.the maintenance of the aircraft 6.the aircraft maintenance at the ____ ① airport 7.air traffic congestion 8.the close-down of ____ ① airport 9.communication trouble 〉（11）.Thank you.4.2.2.3航班取消通知（进港类）
迎接旅客的各位请注意：
我们抱歉地通知，由____ ①〔、____ ①〕⑩飞来本站的〔补班〕⑩____②次航班由于〈1.本场天气不够飞行标准2.航路天气不够飞行标准3.____ ①天气不够飞行标准4.飞机调配原因5.飞机机械原因6.飞机在____ ①机场出现机械故障7.航行管制原因8.____ ①机场关闭9.通信原因〉（11）已经取消。〔〈1.明天预计到达本站的时间为____⑤点____ ⑥分2.明天到达本站的时间待定〉（11）。〕⑩
谢谢！
Ladies and Gentlemen, may I have your attention please:
We regret to announce that 〔supplementary〕⑩flight ____②from ____ ①〔、____ ①〕⑩ has been cancelled due to 〈1.the poor weather condition at our airport 2.the poor weather condition over the air route 3.the poor weather condition at____ ① airport 4.aircraft reallocation 5.the maintenance of the aircraft 6.the aircraft maintenance at the ____ ①airport 7.air traffic congestion 8.the close-down of ____ ①airport 9.communication trouble〉（11）.〔This flight has been recsheduled to 〈1.tomorrow at ___ ⑤:____ ⑥ 2.arrive 〉（11）.〕⑩
Thank you.4.2.2.4航班到达通知
迎接旅客的各位请注意：
由____ ①〔、____ ①〕⑩飞来本站的〔补班〕⑩____②次航班已经到达。
谢谢！
Ladies and Gentlemen, may I have your attention please:
〔supplementary〕⑩flight ____②from ____ ①〔、____ ①〕⑩ is now landing.Thank you.4.2.2.5备降航班到达通知
由____ ①备降本站前往____ ①的旅客请注意：
欢迎您来到____ ①机场。您乘坐的〔补班〕⑩____②次航班由于〈1.____ ①天气不够飞行标准2.航路天气不够飞行标准3.飞机机械原因4.航行管制原因5.____ ①机场关闭〉（11）不能按时飞往____ ①机场，为了您的安全，飞机备降本站。〔请您在候机厅内休息，待候通知。如果您有什么要求，请与〔____③号〕⑩〈1.不正常航班服务台2.服务台3.问询台〉（11）工作人员联系。〕⑩ 谢谢！
Passengers taking 〔supplementary〕⑩flight____⑧ from ____ ①to ____ ①,attention please:
Welcome to ____ ①airport.Due to 〈1.the poor weather condition at ____ ①airport 2.the poor weather condition over the air rout 3.the maintenance of the aircraft 4.Air traffic congestion 5.the close-down of ____ ①airport〉（11）,your flight has been diverted in our airport for your security.〔Would you please in the waiting hall and wait for further inＦＯＲＭation.If you have any problems or questions, please contact with the 〈1.irregylar flight service counter 2.service counter 3.InＦＯＲＭation desk 〉（11）〔N0.____③〕⑩〕⑩.Thank you.①：表示在____处填入航站名称；
②：表示在____处填入航班号；
③：表示在____处填入办理乘机手续柜台号、服务台号或问询台号；
④：表示在____处填入登机口号；
⑤：表示在____处填入二十四小时制小时时刻；
⑥：表示在____处填入分钟时刻；
⑦：表示在____处填入播音次数；
⑧：表示在____处填入飞机机号；
⑨：表示在____处填入电话号码；
⑩：表示〔〕中的内容可以选用，或跳过不用；
（11）：表示需从〈〉中的多个要素里选择一个，不同的要素用序号间隔
第二篇：机场中英文对照
机场中英文对照
办理登机
补票处stand-by ticket counter 航班显示板flight inFORMation board 办理登机手续柜台check-in counter 中转柜台transfer correspondence 中转 transfers 中转处 transfer correspondence 中转旅客 transfer passengers 航班号 flt no（flight number）flight no.候机室 departure lounge 机票确认 ticket confirm 旅客姓名 name of passenger 机场牌子
登机 boarding 登机口 gate； departure gate 登机牌 boarding pass（card）登机手续办理 check-in 询问处Information 自动出入门automatic door 到达大厅arrival lounge 离港大厅departure lounge 过站大厅transit lounge 国内出发Demestic Departure 国际出发Abroad(International)Departure 机场大厦/候机楼terminal departure building 国际航班出港大厦international departure building 电话/电报/传真间telephone/telegram/fax room 广播室public address 签派室dispatch office 机场公安局（警察局）police office 体温检测仪boby temperature scanner 医疗中心medical centre 承运人（公司）carrier 出口 exit； out； way out 出租车乘车点 taxipick-up point 大轿车乘车点 coachpick-up point 国际航班出港 international departure 国际航班旅客 international passengers 国际候机楼 international terminal 国际机场 international airport 国内机场 domestic airport 由此乘电梯前往登机 stairs and lifts to departures 由此上楼 up； upstairs 由此下楼 down； downstairs 海关
quarantine 检疫 Customs 海关 出境检查emigration control 报关物品goods to declare 不需报关nothing to declare 过境 transit 安全检查Security Check 出境Departure 入境Arrival 过境室Transit Lounge 查检护照证件Immigration 海关服务台Customs Information 或Customs Service 护照检查处 passport control immigration 货币申报 Currency Declaration 免税商品 Duty-Free Items 需课税商品 Dutiable Goods 有关行李
旋转行李传送带carousel 行李 Baggage/Luggage 托运的行李 Checked baggage 行李领取处 Baggage claim area ； luggage claim； baggage claim 随身行李 Carry-on baggage 行李牌 Baggage Tag； luggage tag 行李推车Luggage Cart 行李暂存箱 luggage locker 特殊情况
货币兑换处 money exchange； currency exchange 延误 delayed 已降落 landed 预计时间 scheduled time（sched）
第三篇：物业管理服务现场中英文对照
物业管理服务现场中英文对照
1目的规范物业管理服务现场的英文翻译。
2范围
集团下属各一线物业公司。
3职责
3.1集团物业管理部负责组织本规范的编制、修订，以及监督执行。
3.2各一线物业公司结合自身情况对本规范提出修订建议，并落实执行。4应用说明
4.1自本规范下发之日起，需要使用英文的标识、公文及日常用语等内容，需严格遵照本规范要求执行。本规范未含括的标识、公文、对话等物业管理用语，各一线公司可自行聘请当地权威翻译机构或专业人员进行翻译，以确保翻译的准确性，并报集团物业管理部备案。
4.2非涉外项目，服务现场应注意避免在不必要的场合过多使用中、英双语标识。
5物业管理常用语中英文对照
5.1标识类
5.1.1普通标识
5.1.1.1小区平面图、小区交通导向示意图
Residential Quarter Chart / Residential Quarter Route Map
5.1.1.2出口、入口、安全出口、无障碍通道、消防通道
Exit/ Entrance / Safety Exit / Barrier-free Access / Fire Exit
5.1.1.3磁卡感应器（读卡器）、推（门）、拉（门）
Card Reader / Push / Pull
5.1.1.4请访客按键“房号+#”，与业主联系开门。
Press “Rm.No.+ #” to speak to the resident.5.1.1.5消防疏散示意图
Fire Exit Route Map
5.1.1.6电梯维修，暂停使用
Out of Service, Elevator Undergoing Essential Maintenance
5.1.1.7消防栓、消防报警按钮（发生火警请按下该按钮）
Fire Hydrant / Fire Alarm Button(press this button in case of fire)
5.1.1.8私家车位、自行车（摩托车）停放点
Private Car Parking / Bicycle & Motorcycle Parking
5.1.1.9顾客意见箱、访客登记处
Suggestion Box / Visitor Registration
5.1.1.10请您出示有效身份证件进行登记
Please show valid ID card for registration
5.1.1.11泳池开放时间、喷泉开启时间、深水区、浅水区、水深1.2米 Swimming Pool Opening Hours / Fountain Opening Hours / Deep-Water Area / Shallow Water Area / Water depth 1.2m
5.1.1.12男洗手间、女洗手间、更衣室、女/男更衣室
Men’s Restrooms / Women's Restrooms / Dressing Room / Female/Male Dressing Room
5.1.1.13监控中心
Monitoring Center
5.1.1.14（会议室、棋牌室）使用中、空置中
(Conference Room / Chess & Cards Room)Occupied / Vacant
5.1.1.15价格公示牌、服务项目一览表
Price List / List of Services
5.1.1.1624小时服务电话、消防报警电话、交通报警电话、求救电话、医疗急救电话
24-hour Phone Service / Fire Alert Number / Traffic Accident Alert Number / Emergency Alert Number / Emergency Number for Medical Services
5.1.1.17垃圾桶（果皮箱）、可回收垃圾、不可回收垃圾
Garbagebin / Recyclable Garbage / Non-recyclable Garbage
5.1.1.18请爱护草坪！
Please keep off the Grass!
5.1.1.19正在维修中、正在清洁中、正在养护中
Under Repair/ Cleaning in Progress /Maintenance Work in Progress
5.1.2警示标识
5.1.2.1请随手关门、防止陌生人尾随
Please close the door behind you and help prevent unauthorized entry
5.1.2.2此门自动开闭，请勿推拉
Please do not push or pull the automatic door
5.1.2.3机房重地，危险场所!非授权人士请勿进入
Equipment Room, Danger!No Unauthorized Access
5.1.2.4有电危险！防止儿童靠近
Beware of Electric Shock！Keep Children Away
5.1.2.5有人工作，严禁合闸！
Machine being worked with, Do not switch it on！
5.1.2.6油漆未干，请勿触摸！
Wet Paint.Please do not touch!
5.1.2.7儿童乘坐电梯，须有成年人陪同。紧急情况，请按紧急按钮求助。Children must be accompanied by an adult in the elevator.In case of emergency, please press the emergency button.5.1.2.8儿童乘坐电梯，须有成年人陪同。紧急情况，请拨打求助电话。Children must be accompanied by an adult in the elevator.In case of emergency, please dial the emergency center for help.5.1.2.9车库危险，请注意安全！
Caution!
5.1.2.10请注意行人！
Caution Pedestrian Crossing!
5.1.2.11下坡路陡，小心慢行！
Steep Descent, Reduce Speed!
5.1.2.12雨天路滑，请慢行！
Slippery Road, Reduce Speed!
5.1.2.13转弯慢行！
Sharp Turn, Reduce Speed!
5.1.2.14夜间请勿使用远光灯
Do not use high beam headlights for night driving
5.1.2.15车辆停放凭证，请随身携带
Parking permit required, please display at all times
5.1.2.16请务必将车门锁好，贵重物品请随身携带
Please lock your car and take care of your valuables
5.1.2.17请勿停车！
No Parking!
5.1.2.18水深危险，谨防落水
Danger, Deep-Water Area, Beware of Drowning
5.1.2.19贵重物品，请妥善保管
Please Take Care of Your Valuables
5.1.2.20请勿携带贵重物品、请妥善保管个人物品
Please do not take valuables with you / Take Care of Your Belongings
5.1.2.21请照顾好儿童！
Watch out for Children!
5.1.2.22消杀药品投放点，请注意安全！
Danger!Disinfectant Station, Caution!
5.1.2.23道路施工，请绕道行走！
Under Construction, Please use an alternative route!
5.1.2.24危险！注意安全！
Danger!Caution!
5.1.2.25小心触电！小心坠物！小心碰头！小心摔倒！小心滑倒！请勿跳水！请勿戏水！请勿潜水！请勿攀爬！请勿翻越！请勿跨越！请勿践踏！Electric Shock!/ Beware of Falling Objects!/ Mind Your Head!/ Please Mind Your Step!/
Take Care!Slippery Surface!/ No Jumping!/ No Playing!/ No Diving!/ No Climbing!/
No Trespassing!/ No Crossing!/ Please Keep Off!
5.1.2.26私家地方，闲人免进
This is Private place, Authorized Personnel Only
5.1.2.27私家花园，闲人免进
This is Private Garden, No Admittance
5.1.2.28严禁高空抛物！
Throwing objects strictly prohibited!
5.1.2.29公共活动场所，请勿遛狗，以免滋扰他人。
Public Activity Area;Please respect the Privacy of Other Users, No Dogs.5.1.2.30救生器材，非紧急情况请勿动用
Use lifesaving equipment only in case of emergency
5.1.2.31危险设施，请勿靠近！
Dangerous facilities, Keep off!
第四篇：酒店服务礼仪中英文对照
酒店服务礼仪
Hotel Service Etiquette 模块一 酒店服务礼仪基础知识
Module One The Basic Information of Hotel Service Etiquette
一、什么是礼仪
Section one What’s the Etiquette?
二、酒店服务礼仪
Section Two Hotel Service Etiquette(一)酒店服务礼仪的定义
1.Definition of Hotel Service Etiquette
(二)酒店服务礼仪的原则
2.Principle of Hotel Service Etiquette(三)酒店服务礼仪的内容
3.Content of Hotel Service Etiquette
(四)酒店服务礼仪的
4.Effect of Hotel Service Etiquette(五)学习酒店服务礼仪的方法
5.The Ways of learning Hotel Service Etiquette
(六)学习酒店服务礼仪的意义
6.Significance of learning Hotel Service Etiquette
三、角色定位与服务意识
Section Three Role Orientation and Service Consciousness
(一)角色定位
(二)服务意识
1.Role Orientation 2.Service Consciousness
模块二 酒店服务人员的仪容仪表
Module Two Appearance and Dress of Hotel Service Staff
一、概述
Section One Introduction
二、仪容
Section Two Appearance(一)酒店服务人员仪容的基本要求
1.Basic Requests to Appearance of Hotel Service Staff(二)酒店服务人员的化妆原则
2.Principles for make-up of Hotel Service Staff
三、仪表
Section Three Dress(一)着装的原则
1.Principle of Dress
(二)酒店服务人员服饰礼仪
2.Dress Manners of Hotel Service Staff 模块三 酒店服务人员的仪态
Module Three Deportment of Hotel Service Staff
一、概述
Section One Introduction
二、表情语
Section Two Facial Expression(一)微笑
1.Smiling(二)目光
2.Look in eyes
三、动作语
Section Three Body Language(一)手势语
1.Gesture(二)站姿
2.Standing Posture(三)坐姿
3.Sitting Posture
(四)走姿
4.Walking Posture
(五)蹲姿
5.Crouching Posture
模块四 酒店服务的语言艺术
Module Four Linguistic Art of Hotel Service
一、酒店服务语言概述
Section One Introduction of Linguistic Art of Hotel Service(一)酒店服务语言的基本要求
1.Basic Requests to Linguistic Art of Hotel Service
(二)酒店服务语言的基本原则
2.Basic Principles of Linguistic Art of Hotel Service(三)酒店服务的语言艺术及其作用
3.Linguistic Art of Hotel Service and its significance
二、酒店服务语言的应用
Section Two Applications of Hotel Service Language(一)迎候语言
1.Language of Meeting the Guests(二)交流语言
2.Language of Communication(三)电话语言
3.Language in Telephone
(四)语言禁忌
4.Language Inhibitions
三、服务语言艺术的培养途径 Section Three Cultivating Approach of Linguistic Art of Hotel Service
模块五 会议服务礼仪
Module Five Conference Service Etiquette
一、会议的概念
Section One The Concept of Conference
二、会议的类型
Section Two The Types of Conference
三、会议服务礼仪的基本流程
Section Three Basic Procedure of Conference Service Etiquette
四、会前准备服务礼仪
Section Four Service Etiquette of Preparations for Conference
(一)会议厅(室)环境礼仪规范
1.Environmental Etiquette Rules of the Conference Hall
(二)会议会场布置礼仪规范
2.Etiquette Rules of Decorating the Conference Hall(三)会议摆台礼仪规范
3.Etiquette Rules of Setting the tables of Conference
(四)会议厅(室)设备使用礼仪规范
4.Etiquette Rules of using the Equipments in the Conference Hall
五、会议期间的服务礼仪
Section Five Service Etiquette during the Conference(一)礼仪原则
1.Principles of Etiquette(二)操作标准
2.Standards of Operation
(三)一般会议服务礼仪
3.Service Etiquette of General Conference
(四)特殊会议服务礼仪
4.Service Etiquette of Special Conference(五)会议附属设施服务礼仪
5.Service Etiquette of Attached Facilities to the Conference
六、会后服务礼仪
Section Six Service Etiquette after the Conference(一)送客服务
1.Service of Seeing the Guests off
(二)会场清洁
2.Cleaning the Conference(三)处理会议文件
3.Dealing with the Documents of the Conference
(四)其他服务 4.Other Service
模块六 国际接待礼仪常识
Module Six
一、国际接待礼仪原则
Section One Etiquette Rules of International Reception(一)依法办事
1.Acting accordance with the Law
(二)遵时守约
2.Being on Time and Keeping to the Promise(三)尊重隐私
3.Valuing the Privacy
(四)女士优先 4.Ladies first(五)尊重他人
5.Respecting others
(六)保护环境
6.Protecting Environment
二、迎送接待礼仪
Section Two Etiquette of Meeting and Seeing Off(一)接待准备
1.Preparations for Reception
(二)迎送
2.Meeting and Seeing Off
(三)会见、会谈
3.Meeting and Conversation(四)签字
4.Signing
(五)宴请仪式
5.The Ceremony of Entertainment
(六)西餐宴请
6.Feasting the Guests on Western Food
三、礼宾次序与国旗悬挂法
Section Three Order of the Ceremony and the Ways of Hanging the National Flag
(一)礼宾次序
1.Order of the Ceremony
(二)国旗悬挂法
2.The Ways of Hanging the National Flag
模块七 我国主要客源国和地区以及部分少数民族的习俗和礼节
Module Seven Custom and Etiquette of Our Country’s Main Tourist Source Countries, areas and some Minoritis
一、我国主要客源国和地区的习俗与礼节 Section One Custom and Etiquette of Our Country’s Main Tourist Source Countries(一)亚洲 1.Asia
(二)欧洲
2.Europe
(三)美洲、大洋洲 3.America and Oceanic(四)非洲 Africa
二、我国部分少数民族的习俗与礼节
Section Two Custom and Etiquette of Our Country’s Partial Minority(一)壮族
1.The Zhuang Nationality(二)蒙古族
2.Mongolian Nationality
(三)回族
3.The Hui Nationality
(四)藏族
4.The Zang Nationality(五)维吾尔族
5.Urgur Nationality
(六)彝族
6.the Yi Nationality
模块八 酒店服务礼仪综合训练
Module Eight Composing Training of Hotel Service Etiquette
一、概述
Section One Introduction
二、酒店各岗位服务礼仪规范
Section Two Hotel Service Etiquette and Rules of Every Position(一)前厅服务礼仪规范
1.Service Etiquette and Rules of Lobby
(二)客房服务礼仪规范
2.Service Etiquette and Rules of Guest Rooms(三)餐饮服务礼仪规范
3.Service Etiquette and Rules of Food & Beverage
(四)康乐服务礼仪规范
4.Service Etiquette and Rules of Recreation &Health(五)其他服务礼仪规范
5.Other Service Etiquette and Rules
第五篇：中英文对照A
《美国口语惯用法例句集粹》Ａ
A(Page 1-4)
1.about
1)
2)
3)
4)
5)
6)
7)I'd like to know what this is all about.我想知道这到底是怎么回事。How about a fish sandwich? 来一块鱼肉三明治怎么样？What about me? 我怎么样？I'm not about to go in that old house.我是不会进那幢旧房子的！Yes I remember that night.What about it? 是的，我记得那个晚上，那又怎样？What's this all about? 这到底是怎么回事？It's about time you showed up!差不多是你该露面的时候了。
2.above
1)
2)Above all, I want everything quiet.首要的是：我要一切保持安定。Tom thinks he's above hard work.汤姆认为自己没必要努力工作。
3.act
1)
2)
3)
4)
5)
6)Would you please act out what happened? 你能把发生的事演示一下吗？Watch Ricky.He sometimes likes to act up in class.注意里基，他又是喜欢在课堂上捣蛋。That profane comedian needs to clean up his act.那个爱说粗言秽语的喜剧演员应该净化一下自己的言行。We need to get our act together and come to see you.我们需要统一意见后来见你。The newspapers called the earthquake an act of God.报纸上称那次地震为天灾。Masa is a class act.玛莎是位杰出的女性。
4.action
1)
2)
3)
4)We're going to bring action against our debtors.我们打算控告我们的债务人。Did you see any action in yesterday's ballgame? 昨晚的棒球比赛中你看到有什么有趣的精彩场面吗？Our community is going to take action against the proposed waste dump.我地区要采取行动反对那项垃圾处理场的提案。Jim wants to go where the action is.吉姆想去有刺激性的地方。
5.advantage
1)
2)Our opponents have a height advantage on us.我们的对手在身高上比我们占有优势。Nobody likes to be taken advantage of.没有人喜欢被捉弄（或：被欺骗、利用）
6.after
1)
2)
3)
4)I think that girl is after you.我想那女孩是在追你。It looks like things are gonna work out after all.看起来事情终会解决的。This soft drink has a nasty aftertaste.这软饮料有种让人难受的余味。I see your point, but don't you think it's way after the fact.我明白你的意思，但你不觉
得这已是“事后诸葛亮”了吗？
7.again
1)I could go to Japan again and again.我可以一而再、再而三地去日本。（注：意指不会感到
厌倦）
8.age
1)
2)Would you please act your age!请你做事要有一个与自己年龄相称的样子。This is a “coming of age” movie.这是一部成人影片。
9.air
1)
2)
3)
4)
5)
6)
7)
8)
9)I need to go outside and get some air.我需要出去呼吸点新鲜空气。I don't know what's wrong, but can feel it in the air.虽然我不知道到底是出了什么差错，但我能隐隐约约感觉到。Mike was sad when they took his favorite program off the air.当迈克喜欢的节目被取消时，他感到很伤心。The sale of our house is still up in the air.我们的房子出勤率售一事还没有最后定下来。After winning the championship, I felt I could walk on air.获得冠军后，我飘飘欲仙。Your sister is such an airhead.你姐姐真是来个没有头脑的人。Janet Jackson's new song is getting lots of airplay.珍妮〃杰克逊的新歌到处都在不断地播放。That last time I took a plane, I got airsick.上次我乘飞机时晕机了。I hope there's no bad air between us.我希望我们之间的关系不要很别扭。
10.all
1)
2)
3)
4)
5)
6)
7)
8)
9)
10)
11)
12)
13)It's looks like we won't be going after all.看起来最后我们还是不能去。We've all but finished the project.我们已几乎完成了那个项目。All in all I'd say it's been a very productive day.总的来说，我认为这一天过得很充实。Let's go all-out and win this game!让我们尽全力来打赢这场比赛。We knew it was all over when we saw the building burst.当我们看见那座建筑突然起火时，我们知道一切全完了。We wish you all the best.我们大家祝福你一切如意。If it's all the same to you, I'd just as soon not go.如果这对你都是一回事的话，我就不想去了。They were running from the police like all get-out.他们以极快的速度逃脱警察的追赶。I didn't see them come in at all.我根本高没有发现他们的进来。Let's settle this matter once and for all.让我们来把这个问题一次性地彻底解决掉。Mark is an all-around athlete.马克是一个全能运动员。Did you get to play in the all-star game? 你入选全明星队的比赛了吗？He bloke the all-time record in the 100-meter run at his school.他打破了他所在的学校
100米跑的历史最高记录。
11.alley
1)Working on cars isn't up my alley.修理汽车不是我拿手的活儿。
12.alone
1)
2)I just wanna be left alone.我只是想一个人呆会儿。Can't you just leave well enough alone? 你不能少管一些闲事吗？
13.along
1)
2)You knew all along what was going on.你从一开始就知道所发生的事。Debbie doesn't get along with Steve.戴比和史蒂夫相处得不好。
1)
2)
3)
4)
5)Mr.Pak came here searching for the American dream.帕克先生来到这儿寻求他的“美国梦”。Some foreigners become Americanized while living in the U.S.一些外国人在美国居住时被美国化了。Not having any job freedom would be totally unAmerican.没有选择职业的自由是完全违背美国精神传统的。Bill is an all-American quarterback.比尔是全美（橄榄球）明星赛的四分卫队员。I just can't go on the American way.我无法适应美国方式。
15.animal
1)
2)Water-skiing really brings out the animal in Tom.滑水运动真正激发出了汤姆的活力与激情。The young actor emits a lot of animal magnetism on the screen.那个年轻演员在荧幕
上充分显示出他的性魅力。
16.answer
1)I called Emi but there was no answer.我给埃米打了电话，但是没人接。
17.apple
1)
2)
3)
4)
5)Have you ever been to the Big Apple? 你去过纽约吗？Do I sense an apple of discord between you two? 你问我有没有感觉出你们两人之间的不和，是吗？Heather is the apple of my eye.希瑟是我的掌上明珠。Rita likes to keep everything in apple-pie order.丽塔喜欢把一切都弄得井井有条。Dennis has always been an apple polisher.丹尼斯一直就是一个马屁精。
18.arm
1)
2)
3)
4)You don't have to twist my arm to get me to go with you.用不着你强迫我跟你走。My father is a hopeless armchair quarterback.我爸爸是一个没救了的纸上谈兵的人。The suspects are armed and dangerous.嫌疑犯带有武器，十分危险。Every spring the park is filled with lovers walking arm in arm.每到春天公园里到处都是
手挽手散步的恋人。
19.around
1)
2)Coach Johnson has been around for 30 years.约翰逊教练已有三十年的经验了。Someone is on duty here around-the-clock.有人在这里昼夜值班。
20.as
1)
2)
3)
4)
5)
6)It looks as if someone has already been here.看起来在人来过这里了。As for me, I'm going home.至于我，我准备回家。Marty is acting as if nothing happened.马蒂表现得像什么也没发生过一样。I want this room left as is.我希望这间房子保持原样。The changes will begin taking place as of tomorrow.变动从明天开始实施。Police are baffled as to the whereabouts of the kidnappers.警察局搜寻绑架者的工作受
挫。
1)
2)
3)
4)Our gas bill average about $50 a month.我们每个月的煤气费平均50美元。On the average, I'd say we eat chicken once a week.我们平均每周吃一次鸡肉。Kent describes himself as just an average Joe.肯特视自己为一名普通的美国人。On the average day, over 100,000 kids bring guns to school in the U.S.在美国平常日
子里，有100,000个孩子带手枪去上学。
22.away
1)
2)
3)
4)
5)What makes you think you're gonna get away with this? 是什么使你认为你可以免受处罚？I wish they'd do away with these complicated tax forms.我希望他们能费除掉这些复杂的税务表格。We're planning a weekend getaway for our anniversary.我们正在为庆祝我们的纪念日而安排一次周末的外出活动。Tom wants to run away from home.汤姆想从家里出逃。Dave and Kathy are going to steal away on vacation.戴夫和凯茜计划在假期里偷偷跑出
去。
点击咨询 