PETS3作文一投诉信

第一篇：PETS3作文一投诉信

一、pets三级作文概述（含a、b两节）

三级写作由a、b两节组成，考查考生的书面表达能力。

a节：考生根据所给情景（英/中文）写出约100词（不计算标点符号）的简单信件、便笺等。考查写作信件、通告、便条等简单应用文的能力，包括应用文的固定格式、如信件的称呼、署名、结尾套语等。分值为10分。

b节：考生根据所给情景，写出一篇不少于120词（不计算标点符号）的文章。提供情景的形式有图画、图表、文字等。考查写说明性或议论性文章的能力。分值为20分。2006年3月全国英语等级考试三级写作真题

小作文：新搬来的邻居日日夜夜装修，写一封投诉信。

大作文：妈妈1说：快把梨吃掉，别给奶奶看到，妈妈2说：快挑个大的梨给奶奶送去。请你分析一下这个情况。2006年9月

小作文：你的朋友获得了博士学位，写信祝贺他，并告诉他你下周要去纽约出差，到时可以去看他。

大作文：小学生参加军训，谈谈你的观点。

2007年3月全国英语等级考试三级写作真题

小作文：写信给公司各部门，通知下周举行圣诞晚会，请同事准时到场。

大作文：图表：在美国，超重的孩子逐年上升，分析原因和后果。

2007年9月全国英语等级考试三级写作真题

小作文：你在旅游途中感冒了，幸亏导游照顾你，你写信给旅行社领导表示感谢。

大作文：国庆假期，很多人去风景点游玩，造成过分拥挤的情况，请你分析并给出解决方案。

2008年3月全国英语等级考试三级写作真题

小作文：求职信 酒店招聘临时接待员，你写信去应征。

大作文：一个男孩子骑车跟着一辆大卡车，并用伞柄钩着卡车，结果受伤了被送进了医院。

2008年9月全国英语等级考试三级写作真题

小作文：你买的电视机，只用了几天就坏了，写投诉信，要求退货。

大作文：很多小鱼缸里的鱼都拼命想游到大鱼缸里，请根据这个分析小城市到大城市的移民问题。

二、应用文写作

三级a节主要考查考生应用文写作的能力。在应用文中又主要考查书信、通知和便条三种，下面分别介绍这三种文体的写作。

（一）书信

英语等级考试三级考试常考的信件有：邀请信，应征信，求职信，感谢信，致歉信，道贺信，投诉信，询问信，推荐信

（一）英文书信的组成英文书信通常有包括以下几部分：

1.信头（Heading）: 指写信人的地址和写信日期

信头的目的是使收信人知道书信来自何处，何时发出。信头一般位于信函的右上角，包括发信人的地址和写信日期。

信头的地址的写法要注意英文和中文的不同，英文应遵循“先小后大”的原则，第一行写门牌号和街道的名称，第二行写区、市名、省名、国家名。国家名之前加上邮政编码。门牌名与街道名之间不用逗号隔开。最后一行写上发信日期。日期一般有以下几种写法：

12th Sept, 2006 12 Sept, 2006 Sept.12th, 2006

如，Mr.Zhang Peng

Department of Foreign Language

Jiangxi Teachers' College

Nanchang, Jiangxi Prov., 330241

P.R.C.Sept.12, 2006

2.信内地址（Inside Name & Address）: 指收信人的姓名和地址

信内地址一般位于信函的左上角，位于信纸的左边顶格，低于信头一两行写起。

3.称呼（Salutation）: 对收信人的称呼用语

称呼是写信人对收信人表示尊敬的敬称。称呼从信纸的左端顶格写起，比信内姓名和地址低一行，.称呼有多种，视写信人和收信人的关系而定。每个开头字母用大写，结尾用逗号不用冒号。

对男士的称呼，多用Mr., 对女士的称呼，多用Mrs., Madam, Miss或Ms.,但是需要注意的是，这些称呼用在姓氏前或姓氏和名字前，但是不能使用在名字的前面。

4.正文（Body）: 正文内容一般包括下面几点：写信人身份，写信事由，写信的理由，写信的目的。考场书信一般讲究简单准确，不需辞藻华丽。

5.结束语（Complementary Close）: 写信人对收信人的谦称。第一个单词的第一个字母要大写，最后以逗号结尾。

结束语从信纸的中间或稍右的地方写起，位于正文下面空两三行处。不同关系使用不同的结束语。

对于不熟悉的人或团体：Yours truly, Truly yours, Yours faithfully, Faithfully yours

对于上级和长者：Yours respectfully, Respectfully yours, Yours gratefully, Gratefully yours

对于朋友和亲属：Yours, Your loving daughter, Your devoted friend

6.签名（Signature）:

7.附件（Enclosure）:

书信写作是pets三级应用文写作的重中之重，考试机率很大。下面再从往年考生暴露出来的问题谈谈书信写作应注意的几个方面：

1．明确试题要求

一般来讲，应用作文试题会在字数、话题、情景和作者身份等方面提出要求。考生应认真读，积极构思，确定文章所要表现的主题。

2．确定读者

应用文写作要求在写作之前明确读者身份，根据情景，根据自己与虚拟读者的关系确定文章的语气和措辞。

3．注意格式

pets三级的应用文写作多以信函为主。因此应熟悉信函的格式。主要是信头、称呼、结尾。

4．用词得当、语法准确、标点拼写无误

写作完毕要认真检查，避免有关语法、拼写和标点的错误。

（二）信件开头结尾常用语：

1.信件开头常用语

I am writing to you to ask about the meeting to be held next month.I have received your letter on Feb.2nd 1998.Thank you very much for the position you are offering.It's a long time that we haven't seen each other.I'm writing to introduce to you one of my good friends, Mr.Smith.2.信件文中常用语

Your presence on this occasion would be our greatest honour.3.信件结尾常用语

With many thanks.Wish you the best of health and success.Your early reply will be highly appreciated.Thanks once more.Many thanks for your kindness.Thanks a lot and best wishes for you.We sincerely hope that you'll accept our apology and keep in contact with us.We look forward to receiving your confirmation by letter or e-mail.How to Write a Letter of Complaint(如何写投诉信)

1．当对商品或服务不满时，我们有权投诉；

2．写投诉信时应注意的几点。

[写作导航]产品和服务不令人满意是常有的事，如果遇到，应投诉，以实现退换或索赔。投诉信可促使商家做到这点；写投诉信时要很客气，但语气要坚定；另外要证明责任确实在商家；最后要明确问题出在哪儿及你的具体要求，还可加上由此而给你来的不便或伤害，以加强投诉信的分量。

Letter of Complaint-一封投诉信

Nov.10,2003

Dear Manager:

Much to my regret, I write this to place a complaint against your had delivery service in your company.The Samsung tape recorder model number JB/4073 which I ordered from your company on Nov.1, arrived yesterday.The serial number of the machine is 4703——0461.I am sorry to report that the recorder has been hadly damaged.There was no unusual damage to the packing case, but when I opened it, I found that the lld of the recorder had been cracked and that the front surface of the machine had been scratched.Since there was such damage to the goods, I decided to file a complaint against the delivery service.Would you please let me know whether I should return the recorder to you for a replacement or if you have an authorized service representative here to which I should take it? I will hold onto this recorder until I hear from you.Sincerely yours,Jonathan Edwards

学校受污染

【内容提示】

假如你是市一中的学生，名叫王红。你要向本市一家报刊编辑（editor）写封信，反映你校受污染的问题，呼吁有关部门采取措施，保护环境，防止污染。请你用下面的素材写100词左右的一封信。

你校位于山脚下，一条小河从旁边流过，院内树木四季常青，鲜花争艳，景色美似花园。但两年前，附近建起一家化工厂，排出大量污水、废气，造成校园污染，严重影响了师生健康。请有关部门出面解决这一问题。

【作文示范】

School Polluted

No.1 Middle School

March 5, 1997

Dear Editor,Our school lies at the foot of a mountain with a small river passing by.It used to look like a beautiful garden.There used to be green trees and all kinds of flowers in our school yard all year round.But great changes have taken place since a chemical works was built near our school two years ago.It produces poisonous gases and pours a large amount of waste water into the river.The terrible pollution has done great harm to us students and teachers as well as to the surroundings.It's time for us to take steps to protect our surroundings and prevent them from being polluted.Yours ever,Wang Hong

【写法指要】

投诉信（letters of complaint）通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静，做到有礼貌，不能恶言伤人。

这封信的作者用的是对比法，先写学校的地理位置和原先学校的优美环境，后写化工厂建起后对学校造成的污染，最后提请报界呼吁保护环境的问题。写得有理有据，令人信服。

第二篇：pets3作文(二)求职信

求职申请（Letter of Application for Employment）

1.考生要注意审题

1）首先仔细阅读该广告；

2）弄清楚招聘单位对应聘者的要求；

3）假设自己就是应聘者，对照自身情况，看是否符合要求。

技能（Skills）、专长（Speciality）、所受过的职业训练（Training）、工作经验（Experience）和教育背景（Educational Background）

2.写求职信时应注意的事项

1）写明你的详细地址及电话号码，以便对方与你联系；

2）称呼得当。

如果广告上没有写联系人是谁，则在求职信的开头可用：Dear Sir或Dear sirs。保险一点，可写 Dear sir/Dear madam。如果广告上已写明联系人，在写求职信时，你就应写其姓名：Dear Mr.Smith, 或Dear Ms.Shirley Green等。

3）求职信应简短，引人注意。

3.求职申请信的格式

1)开场白（Opener）

最好开门见山，直接写明你写此信的目的，避免不必要的客套。

⑴ I'm writing to apply for the position of......advertised in today's Shanghai Daily.⑵ In replying to your advertisement in today's Shanghai Daily, I am applying for the position of......⑶ In /Through today's newspaper I noticed your advertisement for.../I have learned that you are hiring...⑷ I would like to apply for /to be considered as a candidate for the job/ post/ position advertised in.../ I saw advertised in / I have just seen in the...2)正文（Body）

写求职信就像推销产品，言辞必须具有说服力，能打动对方。因此在正文中，你必须着重强调你的优点、长处，如学历、工作经历等，来证明你就是对方希望招聘的人员。但切忌过分夸张。

⑴ My working experience includes two months part-time receptionist with a CNR Co.and one year part-time assistant office manager for Haper's Stationery.⑵ I feel I am well qualified to...for the following reasons...⑶ I have experience of..., therefore I may have the ability you are looking for.3)结尾（Close）

最后，你可写一些希望参加面试并请求对方尽快给你答复等客套话。

⑴If my application is successful, I should /would like to...⑵I am available for a personal interview if you are interested in my application.⑶I would appreciate an interview at your convenience.⑷If these meet your requirements, please grant me an interview.I look forward to your early reply.⑸May I discuss my qualifications more fully with you at some time you find convenient? Please call(021)632-8976 at any time.2008.3 真题

Hotel Receptionist

Pleasant mediate-sized hotel at the heart of Cambridge seeks a young person with pleasant personality to assist the reception office.Previous experience an advantage but not essential.Acknowledge of at least one foreign language.The name of the hotel

Write an application letter to the hotel manager to apply the position.The letter must include the

following two points:

The reason that you apply

Ask for the interview

At the end of the letter don’t writer your own name and use “LiLi” instead

开头

1.In reply to your ad.In today’s China Daily, I respectfully offer my services for the

situation.2.Replying to your ad.In Today’s Washington Post.I wish to apply for the position.3.With reference to your ad.In this morning’s New York Post for a temporary hotel

receptionist, I offer myself for the post.4.Having noticed the enclosed ad.In this morning’s 21 Century, I wish to apply for the

position referred to.5.In answer to your ad.In this morning’sfor a temporary hotel receptionist, I wish to

tender my services.6.Your ad.For a temporary hotel receptionist in the newspaper of March 18 has interested

me.I feel that I have the qualifications necessary to effectively handle the responsibilities of a hotel receptionist.主体：

1）As my resume indicates, I haveyears experience in.My day-to-day output reflects a high level of motivation, efficiency, and ability to meet any objective, I have a proven ability to troubleshoot, perform undera minimum amount of supervision, and demonstrate a high degree of initiative and good judgment.2)As you will note on the enclosed resume, the breadth of my expertise covers a wide area of responsibilities ,I am a hard working ,ambitions leader and motivator of people, recognized for flexibility, adaptability ,and for a high degree of expertise in thefield.3)As a recent graduate ,my professional job experience is necessarily limited.However, I believe that you will find ,and previous employs will verify, that I exhihit intelligence, common sense, initiative, maturity, and that I am eager to make a positive contribution to your hotel.I have not only acquired a lot of knowledge of international commercial law, but learned two foreign two languages as well—English and French.4)I am currently finishing my studies to obtain a degree inat.Having established competence in,I have innovative ideas and the courage to use them.The enclosed resume will provide you with further particular on contributions that I have made to my employer.5)I have outlined some background information about myself below and attached a copy of my resume for you consideration.As a/an,I was responsible for.This experience has enhanced my ability to think and work productively under pressure.I possess a hard-working ethic in pursuit of excellence, superior organizational and managerial skill, and team building talents.Detailed on my resume, you will find a solid background in.I believe you require, I would welcome the opportunity to speak with you in person about my career possibilities.6)As a/anwith experience in,I feel my background may be of interest to you.My qualifications include:.I have always had an interest in, and believe that this

enthusiasm shows in my work.I respond well to a challenge and enjoy the opportunity to enjoy the rewards oh hard work and dedication.I an enclosing a resume, copies of my published paper, and Professor Zhang’s letter of recommendation.7)I am a/anwith an excellent documentable record of accomplishment and success in my field.Highlights of my background include，and.I believe that my qualifications, along with my drive and determination, would make me an excellent candidate for the position.Withyears solidexperience with emphasis on,I an a recognized problem-solver.I also have a solid reputation for realizing corporate goals and objectives and enjoy working independently as in a group.3结尾

求职信的结尾可以提醒用人单位希望得到他的回电或回信，如有面试的机会，并写上电话号码，表示感谢。

1）I would appreciate the privilege of an interview.I may be reached at the address given above, r by telephone at 1234567.2)I would be glad to have a personal interview, and can provide references if needed.3)I am available for a personal interview if you are interested in my application.4)I would appreciate an interview at you convenience.5)If these meet your requirements ,please grant me an interview.I look forward to your early reply.6)I welcome the opportunity to meet with you to further discuss my qualifications and your needs.Thank you for your time and consideration.

第三篇：投诉信（模版）

投诉信

Letter of Complaint

投诉信一般是针对质量低劣的产品或者服务而表达的不满和抱怨，目的是为了让对方根据所存在的问题给出合理的、所期望的解决方法。

投诉信的结构和内容为：第一部分，说明写该信的主要意图，即提出需要解决的问题和该问题给你造成的不良影响，以及解决问题的重要性；第二部分，说明详细的情况，提出与投诉有关的重要依据，如商品的具体问题、购买日期和地点等；第三部分，提出建议，说出你所希望的解决方法和最后的结果。此外，还可以向对方建议解决问题的最后日期，并表示对所投诉问题的妥善解决充满信心。

在写投诉信时应注意以下几个问题。

（1）要简洁明了，诚实坦率。说明情况时，只要能够证明你对此事已做了全面的了解即可，省去不相关的细节，尽量把篇幅限制在一页之内，不要过于冗长。

（2）语气坚定又不失礼貌，尽量避免尖锐的挑衅和责问。如果问题是针对个人的，尽量避免把锋芒对准整个公司和团体。尤其当你投诉的公司或个人与你经常打交道时，一定要讲求策略。

（3）如果该公司屡次给你提供质量低劣的服务并拒绝改变该情况，你认为唯一的解决办法就是诉诸法律，表述你的感觉时要得体而又不失坚定。然而，除非你已决定要诉诸法律时才可以说这样的话。

（4）如果你想要使你的投诉信更有分量，尤其是你想影响或改变某些立法式规定时，你可以让几个人和你联合签名。

（5）写上你的联系方式（姓名、地址、电话号码和电子邮件地址等），以备对方与你磋商解决办法时使用。

投诉信常见的表达方式如下。

（1）Mild（温和的）complaint：

I am writing to you in connection with/regarding...我写信是关于……的事。

I am writing to you to complain about the poor service/quality...of...我给您写信是要对……低劣的服务或质量进行投诉。

I am writing to you to express my dissatisfaction with...我给您写信是为了对……表示我的不满。

I am sorry to inform you that...很遗憾，我要通知您的是……

I wish to make a complaint about...我想对……进行投诉。

I am afraid I have a complaint to make about...我只是想对……提出投诉。

（2）Strong（强硬的）complaint:

I feel I must protest/complain about...我觉得我应该对……提出抗议或投诉。

I feel it a must to complain about...我觉得我必须对……进行投诉。

（3）Making requests（提出要求）：

I would appreciate it if you would...如果您能……，我将不胜感激。

I will have to insist on a refund in full of the price/charge.我坚持要求全额退款。

I expect to be compensated for all the extra expenses.我期望能得到所有额外费用的赔偿。

I would be very grateful if you would...as soon as possible.如果您能尽快……，我将非常感激。

I hope this situation will not occur again.我希望这种情况不会再发生。

Sample 1 Dear Sir/Madam，I am writing to draw your attention to the most undesirable attitude and manner of a particular member of your staff.A week ago, I bought a skirt in the woman's wear department of your supermarket, but when I went back home, it simply shrank after the first-time wash.So I hurried back to your after-sale service for help.When I told what had happened to the girl, Miss Ann White, who was on duty at that time, and asked for refund or exchange, she was so rude on that occasion as to interrupt me continually.Later she even said my misuse caused the result and refused to listen to me any longer.I strongly suggest that Miss White be instructed on the proper manner towards customers.I hope you attach importance to this matter, and settle it as soon as possible.Yours, Wei Lei

Sample 2

Dear Sir/Madam，I am writing to you about a most unhappy experience.Last Wednesday morning, we took a long-route bus of your company from Nanchang to Jinggang Mountain.The bus was scheduled to arrive in Jianggang Mountain at 7 o'clock in the evening, but it stopped midway at 5 pm for mechanical problems.The driver and the ticket seller could neither solve the problem by themselves nor seek help from others.Where we stopped was nowhere near a village.Up until 9 o'clock, another bus finally carried us to a shabby rural motel.We had to pay for our accommodation.The room was too small and the quilt was so dirty.To our surprise, when we just managed to sleep at around 2 am, the driver came to wake us up — the bus had been fixed!

I suggest that you look into this matter immediately and deal with it quickly and properly.Looking forward to your reply.Yours, Wang Li

第四篇：投诉信

汤姆在一家商店购得劣质商品，遂与营业员交涉。但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封信。

Dear Manager, Now I am writing to tell you that I bought a TV set from your shop several days ago.But when I brought it home and turned it on, I found it didn’t work properly.So I took it back to the shop and told the assistant what had happened.To my surprise, your assistant didn’t help me to solve the problem.On the contrary, he shouted at me rudely and refused to examine it.I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop.But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers.I hope you will look into the matter and give me a reasonable explanation.I am waiting to know how you will deal with it.Thank you for your consideration and I am expecting an early reply.Sincerely yours，Tom

投诉信

写作指导：

开门见山，点名投诉的内容，是因为服务还是具体的物件 然后：围绕问题，详细说明有针对的投诉内容

最后：提出解决问题的最后期限，并希望赌坊正视问题

投诉信模板

Dear_____，1.I’m writing to complain about ______.2.I don’t really want to complain but __________ is bad.3.On the one hand,_________________.4 On the other hand,__________.5.I find it_______.A qualified____________can’t be like ____________.6 Therefore, I require that ______________.And it’s advisable for you to ________.Please consider my requirement at your convenience.I’m looking forward to a satisfactory reply as soon as possible.Yours, _______

1.投诉原因

2投诉主题3.抱怨一

4抱怨二

5投诉的问题给你带来的后果

6.提出合理建议

假设你是李华，你购买了一部外国某公司生产的手机，因有质量问题，要求该公司更换，请根据下列要点，用英文写一封电子邮件。

要点：1.问题：手机不响铃，不能发短信；该产品已售完，无法更换；型号新，无配件，无法维修。

2要求：公司尽快予以更换。

Dear Sir, I am writing to you for the mobile phone of Dephones250 I bought on 20th Dec.2015 at Tele Mall in Wuhan, China.It was only ten days later that the mobile phone couldn’t ring and I couldn't send short messages with it.Then I had to take it to the seller.but I was told that the model had been sold out and I had to wait at least three months for a new one.Later, I went to the repairman.He said since it was a new model in China, it was impossible to fix it without the right spare part.I was so desperate on hearing that.How can I wait that long? A qualified mobile phone can' t be like the one I have bought.Therefore, I require that you send me a new one of the same model within a month Thank you for your consideration.Sincerely yours，Li Hua

第五篇：投诉信格式[范文模版]

投诉信格式范本一：

关于对××涉嫌××(如贪污、受贿、渎职、挪用公款)等问题的举报

举报人：姓名(可匿名、化名，最好署实名举报贪官)，住址，联系电话。

被举报人：姓名(向纪检监察机关举报时，被举报对象须是中共党员或国家干部)，所在单位，职务。

反映问题的性质：× ×(如涉嫌贪污、受贿、挪用公款等)

事实与理由[用最简洁的语言写清]：被反映人在什么时间、什么地点，以什么手段实施什么样的行为，造成什么样的后果;违反什么规定第 …条。

举报信的关键是在正文部分。

①要用最简练的语言写正文部分，把要举报的问题写清楚。

②叙述案件情况要按照时间顺序，逐项写明案件发生的时间、地点、手段、具体情节和后果等。

③如果掌握有违法(犯罪)违纪证据或者有证明人、知情人的，还要将证据情况，证明人和知情人的姓名、单位、电话及联系办法等写清楚。

④在举报信的结尾部分，要发表自己对案件的看法，提出具体的要求，并签上自己的姓名，写上联系办法和写信的时间。

投诉信格式范本二：

举报人：XXXXXXX

被举报人：XXX国土资源局

事由

因XXX国土资源局非法出让国有土地、不收、少收XXXXXX房地产开发有限公司（以下简称XXXX）土地出让金X亿多万一事。

事实和理由

位于XXXXXXXX建设开发项目“XXXXXXX(项目)”，XXXX的“XXXXXXX”是XX市纪律检查委员会以“旧城改造”为主题的引资项目，被XX市委立为“重点工程”。

在XXXX年X月XX日XX公司以XXXXXX万元和XXXXXX万元竟得两块宗地地段XXXXX平方米、XXXXXX平方米的土地使用权。

XX市国土资源局在XX公司没有“建设用地计划”，没有省发改委的《项目批文》，没有市政府出具的《建设用地批准书》，gongwen.1kejian.com/zt/tousuxin/没有领取《建设用地规划许可证》，没有缴清两宗地段的国有土地使用权出让金的情况下，就将两宗地地段XXXXXX平方米、XXXXX平方米的土地使用权非法批给了XX市佳源房地产开发有限公司用于商铺、商城开发。

1、XX公司凭借XXXXX地块”XXXXX平方米土地证从XXXX年至XXXX年占用国有土地用于商铺开发已达XXX亩，而土地出让金只缴了XX亩左右。

2、XX公司凭借市政府和XX市国土资源局的合同及相关批文，上缴了XXXXXXX（约XXX亩）国有土地使用权出让金XXXXX万元后，于XXXX年至XXXX年非法占用国有土地用于商铺开发超过XXXX亩。

从XX市财政局提供的资料显示，XX公司到目前为止向XX市财政局共缴以上两宗国有土地使用权出让金XXXXX元，欠缴达X个多亿这已是不争的事实，这是典型的批小用大。

XX市国土资源局的做法已不是简单渎职行为，而是一种腐败，是一种以政府职能部门为核心的集体腐败，恳请上级主管部门认真查处XX市国土资源局的违规、违纪行为，追究职能部门及当事人的法律责任。

此致

敬礼

举报人：

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