四级书信[样例5]

第一篇：四级书信

一、英文书信的结构

二、书信作文的出题形式和写作要领

三、书信作文练习及其参考范文

书信是重要的交际工具。英文书信分为两大类：公务信件和私人信件。公务信件是单位与单位或单位与个人之间来往的书信，可能是推荐信、求职信、入学申请书、邀请信，或询问、答复、反映意见（如投诉信）等的信件。私人信件是指亲戚朋友之间的通信。这两类书信各有自己的格式。一般说来，私人信件不拘形式，信文多用手写，也可打印；公务信件要求比较严格，必须遵循一定的格式，信文一定要打印。

第一节 英文书信的结构

英文书信一般由以下六部分组成：信头、信内地址、称呼、正文、结尾、签名。

5.1.1 信头（Heading）

信头是指发信人的地址和日期，通常写在第一页的右上角。行首可以齐头写，也可以逐行缩进写。地址的书写顺序由小到大：门牌号、街道、城市、省（州）、邮编、国名，最后写发信日期。私人信件一般只写寄信日期即可。例如：

Tianhe Road

Tianhe District

Guangzhou 510620

Guangdong Province

P.R.C.March 15, 2002

5.1.2 信内地址（Inside Address）

信内地址要写收信人的姓名和地址。在公务信件中要写明这一项，在私人信件中，这一项常常省略。该项写在写信日期下一行的左上角，格式与寄信人地址一样。

5.1.3 称呼（Salutation）

称呼是对收信人的称谓，应与左边线对齐，写在收信人姓名、地址下面1-2行处。在称呼后，英国人常用逗号，美国人则常用冒号。在私人信件中可直呼收信人的名字，但公务信件中一定要写收信人的姓。大部分信件在称呼前加“Dear”。如：

Dear Professor/Prof.Bergen:Dear Dr.Johnson,对不相识的人可按性别称呼：

Dear Sir: 或Dear Madam: Dear Ladies。

如果不知收信人的性别则可用Dear Sir or Madam:

5.1.4 正文（Body of Letter）

正文是书信的主体。与中文信件不同的是，英文书信的正文的开头不是先写一些问候语，再阐明写信的目的，而是直接说明写信人的身份及写信的目的，然后提出写信人的情况、想法或要求，并加以必要的解释或说明。英文书信陈述目的时，应该直截了当，意思明确，层次清楚，言简意赅。

书信正文的第一句话或第一段，通常被称为起首语。一般说来，人们习惯用一些客套的写法作为书信正文的起始，即先将对方来信的日期、主题加以简单描述，以便使对方一看便知该信是回答哪一封信的。如果是第一次给别人写信，也可用开头语作必要的自我介绍，并表明自己写信的主要目的。

5.1.5 结尾礼词（Complimentary Close）

公务信件的结尾礼词包含两部分：发信人的结尾套语与署名。结尾套语写在签名上面一行，第一个字母要大写，套语结尾后面要加逗号。在公务信件中，发信人常用的结尾套语有：

Yours truly, Yours sincerely, Respectfully yours, Cordially yours, Yours cordially等。私人信件中，发信人常用的结尾套语有：

Sincerely yours, Lovely yours, Your lovely, Your loving son/daughter等。

5.1.6 签名（Signature）

写信人的签名常位于结尾礼词正下方一二行。除非是给很熟悉的人写信，签名一般须写出全名。签名常常较潦草，不易辨认，因此在签名的正下方须打印出全名。

第二节 书信作文的出题形式和写作要领

1990年到2002年1月之间的四级考试作文题中，书信作文共出现两次（2001年6月和2002年1月）。下面，我们先来看看2001年6月四级考试的作文题：

Directions: For this part, you are allowed thirty minutes to write a letter.Suppose you are Zhang Ying.Write a letter to Xiao Wang, a schoolmate of yours who is going to visit you during the week-long holiday.You should write at least 120 words according to the suggestion given below in Chinese:

1.表示欢迎

2.提出对度假安排的建议

3.提醒应注意的事项

A Letter to a SchoolmateJune 23, 2001

Dear Xiao Wang,__________________________________

____________________________________________________________________.Yours,Zhang Ying

从上面的例子可见，书信作文不仅给出正文部分的内容的提纲，而且还给出书信各部分的结构的框架。也就是说，我们只要考虑如何表达提纲部分的内容，而不用考虑书信的结构。在写书信作文时，首先要把书信正文的提纲内容细化，扩展成更细的英文提纲，然后用简洁、明了、礼貌、正确和得体的语言表达出细化了的提纲内容。例如前面的那封信就可以列出下面的提纲：

Topic: A Letter to a SchoolmateQuestion: What are the holiday arrangements and points for attention?

Outline:I.Extending my welcomeII.Holiday schedule1.1st day – campus2.2nd day – the art gallery & music hall3.3rd day – mountain climbing4.next 3 days – other places of interest(Swan Cave, Golden Lake …)5.Last day--departureIII.Points for attention1.Train number & time of arrival2.SunglassesIV.Looking forward to seeing you.Introduction Body 1Body 2Conclusion

范文：

A Letter to A Schoolmate

June 23, 2001

Dear Xiao Wang,I’m very glad to learn that you’re going to visit me during the week-long holiday.My parents will also be happy to see you again.I am sure you will enjoy every minute here.I have arranged our schedule for the holiday as follows.On the first day you arrive, I’ll show you around our campus.On the second day, we’ll visit the art gallery and the music

hall.Next day, we’ll climb a hill in the northeastern part of the city.On the top of the hill, we can have a wonderful bird’s eye view of the city.During the next three days, we’ll make some short trips to some places of interest nearby, such as the Swan Cave, the Golden Lake, etc.On the last day, I’ll see you off at the railway station.Please remember to call and tell me your train number and time of arrival so that I can meet you at the railway station.By the way, it’s very hot here and we have a lot of sunshine, so don’t forget to wear you sunglasses.I’m looking forward to seeing you soon.Yours,Zhang Ying

投诉信

Dear Mr.President:

I am sophomore from the Department of Law.I‟m writing the letter in purpose of complaining about the food and service in the canteen or campus.To be frank, I am rather disappointed at the food quality, price and service in thecanteen.First, the dishes are scarcely well cooked and most of them taste the same.Secondly, most of the dishes there are priced so high that some students cannot even afford them.Thirdly, the service in the canteen is far from satisfying and the inside of the canteen always seem untidy.To solve the problem, I suggest that another canteen be built and a mechanism of competition be introduced between the old and the new.Besides, both the canteens should be subject to the students‟ supervision.Dining is an everyday issue for students.It may affect their academic performance.Therefore, I

sincerely hope this letter can draw your attention to the matter and I hope the problems mentioned above be solved as soon as possible.求学信

Dear Sir or Madam:

I am a Chinese student who wish to study at your prestigious/esteemed

university.My plan is to start my course next term , and I would be grateful if you would be kind enough to provide me with certain essential information.First, what qualifications do I need to follow a course of study at your university? I alreaday had a bachelor‟s degree from BeiJing University, but I wonder if there are any further academic requirements.Second, how much are the tuition fees? Although I intend to be self –supporting.I would be interested to here if there are any scholarshipsavailable for international students.Third, what is the situation as regards a commodation?

I look forward to your reply.and to attend your esteemed institution.YoursSincerely LiMing

感谢信变体

September 10th is the day that every student should bear in mind.It is the time to express our congratulations to our teachers,who have devoted most of their time and energy to us.I am writing to express my heartfelt gratitude;I am referring to that

unfortunate accident the other day, when I was knocked off my bike by taxi.If it had not been for my teachers‟ timely assistance in giving me first aid, I fear that the consequences might have been much serious.Everyone agrees that it was his quick-witted response in that emergency that has led to this satisfactory outcome.I will repay my teacher‟s kindness with my unselfish help to others.Although nowadays people in mounting numbers talk about the need to be unselfish, we see very few people practice what they preach.If there were more people like my teacher, this would be a much nicer place.书信

例1：感谢信

(1)给小何写信感谢他接待你在云南旅游

(2)回忆美好的旅行经历

(3)邀请小何来你的家乡做客

June 17th , 2006

Dear Xiao He,Thank you ever so much for having invited me for the tour of Yunnan, your home province.I had a fantastic time with you and your family.Your great hospitality will be unforgettable throughout my life.When I think of those gorgeous places of scenic beauty you showed me around, I couldn‟t be more delighted.And the pineapple pie Grandma prepared for me is out of this world.I had never had so delicious food!Indeed, I am still missing your snug log-cabin, small and cozy, which was turned into my dream house in fairy land those nights.Would you come to Harbin, my home town, some time this summer vacation? Harbin, a beautiful place frequently referred to as Oriental Paris, offers a picture of another kind.I can assure you another pleasant tour.My family and I cannot wait to see you here.Yours,Li Ming

例2：投诉信

(1)陈述你对学校图书馆的不满

(2)列举图书馆存在的问题

(3)希望能够得到改进

September, 11

Dear President,I am a sophomore with the Department of Law.My name is Wang Ming.I am writing to you today to intimate you with something undesirable that I have found in the University Library.You may or may not realize how much our library, the landmark of our

university or even of our town, weighs in our minds.It is a place we are most proud of and where we like to spend most of our time.In such an honorable place we have noticed recently some phenomena which hurt our eye.Some seats in the reading rooms are „permanently reserved vacant seats‟, that is, some students “occupy” some seats they never come to use.What a terrible waste of valuable resource!Some other students are too noisy, talking among themselves, leaving mobile phone beeping anytime.And some library staff is ill-mannered and rude and not helpful most of time.These and other

undesirable things have already done damage to the fame of our university and caused a lot of inconvenience to the users.Dear President, we hope that something can be done to change and reverse the current situation.Let our cozy, comfortable, quiet, effective library come back.Best wishes

第二篇：四级英文书信格式及

Dear Sirs，I'm Li Ming, a sophomore majoring in English at XX University.I read in yesterday's newspaper that you are looking for a part-time secretary and I think I'll prove to be a real find for you.During the past two years at university, I’ve taken over 18 compulsory and optional course, and have according improved my ability of English listening, speaking, reading, writing and translation considerably.Besides, I have learned a lot about foreign relations and trade.At leisure, I always try to grasp every precious opportunity to practice English with native speakers.As a matter of fact, I've already tried some translation and interpretation jobs.I once worked as a temporary interpreter at the East China Export Commodities Fair.In addition, during the past two years, I have been working as a part-time tour guide.My jobs offered me good opportunities to improve my English and work competence and I enjoy them very much.Two weeks from now, I will be on holiday again.If you can grant me the honor to work for your company as a secretary for two months, I'd feel obliged.Thank you for reading my application letter.I'm looking forward to your reply.

第三篇：英语四级作文书信

2002年1月份四级作文范文KK版

Directions: For this part, you are allowed thirty minutes to write a composition on the topic: A Letter to the University President about the Canteen Service on Campus You should write at least 120 words, and base your composition on the outline given in Chinese below: 假设你是李明，请你就本校食堂的状况给校长写一封信，内容应涉及食堂的饭菜质量、价格、环境、服务等，可以是表扬，可以是批评建议，也可以兼而有之。

分析：这篇作文为典型的信件应用文，中文提示部分指出可以写成表扬，也可以写成批评建议，也可以兼而有之。这里建议大家在写作时以批评建议为主，加上少部分的赞扬来写作，因为对于食堂服务这种大众经常诟病的话题写批评建议更加有话可说。因此这篇文章可以当成投诉建议信来处理。

文章格式：正文三段式。但是请注意英文信件的格式，首先在信件左上角写上收信人是谁，这篇文章的收信人是校长，所以写Dear Mr.President。如果当你不知道收信人是谁的时候，可以写Dear Sir or Madam，或者写成To whom it may concern。在正文结束之后，请在右下角写上落款Yours sincerely，Li Ming（注意要写成两行）正文部分：

第一段：信件作文的第一段可以写成2句。第一句表明身份，说明自己是谁，第二句说明自己的写信目的。

第二段：提出你认为的餐厅不好的地方和好的地方。在写作时可以就食堂的饭菜质量、价格、环境、服务等方面构思。第三段：希望对方重视你提出的问题，并且期待对方回信。Dear Mr.President，My name is Li Ming and I major in Economics.I venture to write this letter because I am not content with the canteen service on campus.(注：这里是学生写给校长可以用I venture to write this letter，口气比较谦卑，也可以直接使用I am wrting to来表示写作目的)Although the canteen workers are very patient and always friendly，students are complaining about the unsatisdying service of it.(注：此句为二段主题句)To begiin with, the quality of the dishes should be improved due to the fact that all the dishes available are the same all the year round.What is more, the price is always too high so we hope that the canteen can provide us with not only deletable but also cheaper food.Finally, the environment is so noisy that we can’t enjoy our meals in good mood.I suggest that there should be some soft

music to help us relax.These suggestions are not just of my own, but also of many other students.We hope our respectable president will pay attention to our suggestions at your earliest convenience.I am looking forward to hearing from you.sincerely，Liming

Yours

第四篇：大学英语四级作文万能句型-书信

书信

Dear Sir or Madam，Mr.Mrs.Miss.Ms.Yours sincerely, yours truthfully，Love，Yours affectionately, 书信作文常用套句

1：The time flies, we haven’t seen each other for a long time.All the things here are going on pretty well, I just miss you so much!时间过得很快，我们已经很久没见了。这里一切都好，就是很想你。2：It is so great to hear from you again.能再次收到你的来信我很开心。3：Long time no see!好久不见。

4：I trust that everything is going smoothly for you.我相信你那里一切都好。

5：It is a great pleasure for me to have this wonderful chance to put pen to paper and send greetings to you.很高兴我有这样的机会提笔给你写信，寄给你我的问候和祝福。

中间部分：

Give advice:

In my humble opinion, you would be wise to take the following action:

在下认为，如果你能采取以下措施，将是一种明智的选择。

I hope you will not find it too forward for me to suggest that you…

请原谅我的直接，不过，希望你能___________。

In my experience, it seems that _______ would make sense in your situation.从我的经验来看，针对你的情况，似乎________会有帮助。

At the risk of overstepping my boundaries, allow me to suggest that you____。

请原谅我的冒昧，不过我建议你_____________。

Gratitude

I truly appreciate your kindness.我很欣赏你的仁慈。

I am grateful to you for…

非常感谢你_________________。

I appreciate it more than I can say.我对你表示万分感谢。

I can never thank you enough.万分感谢。

I wish there were a better word than “ thanks “ to express my appreciation for your generous help.其实，对你的帮助岂能用“谢谢”儿子可以表达的。

It was kind and generous of you to do this for me, and I appreciate it more than I can say.你对我如此慷慨，真是对您感激不尽。

Many thanks for your kindness and hospitality.非常感谢你的仁慈和好客。

Now we have arrived back home safe and sound.现在我已经安全到家。

Thank you from the bottom of my heart for…

我打从心底谢谢你（真诚地感谢你）。

Thank you again for your kindness.谢谢你的好意。

Apology

Please accept my sincerest and deepest apology.请接受我最诚挚、最深刻的道歉。

I apologize most sincerely for…

我诚挚地对___________向你道歉。

I am truly sorry to have done…

我对________向你表示道歉。

Please forgive me…

请原谅我曾__________。

I owe you an apology…

我为______向你道歉。

I regret to inform you that I am unable to do..很遗憾地告诉你，我没法___________。

I am so sorry to have put you through so much trouble…

很抱歉给你带来这么多麻烦，__________。

Invitation

The honor of your presence is requested…

若你能出席________，我（们）将感到万分荣幸。

It’s a pleasure for me to invite you to…

我很荣幸地邀请你参加__________。

We sincerely hope that you make it.我们真诚地希望你能参加。

We would be honored to have you there with us…

如果您能参加我们的__________，我们将不甚荣幸。

I will cover all the expense involved.我将负担所有的费用。

Sympathy

I can only imagine how difficult this time must be for you, and I want to extend to you my unwavering support.我能想象你所经历的一切，而且，我想告诉你，我会永远支持你。

Complain

I am writing to express my dissatisfaction withat…

我写这封信是想告诉你们我对________不是很满意。

I very much regret to have to inform you that…

很遗憾地通知你，__________。

I would like to draw the attention of the authorities concerned to the …

我想就_____________问题引起有关部门的重视。

I feel something ought to be done about…

我觉得________方面还可以作一些努力（需要改进）。

I hope that the above situation will be improved as soon as possible.我希望以上问题（情况）能尽快解决（改进）。

Your effort to provide good services will be highly appreciated by all.我们会很感激您作出的一切努力。

We will appreciate your willingness to make up for the loss.我们真的希望你们能对损失作出补偿。

Inquiry

I would like to request some information about…

我想对_______问题向您咨询。

My first question is… 我的问题就是__________。

I am greatly concerned about… 我对_________较为关注。

Should I need to send further materials, please let me know.我是否需要再寄其他资料给你，请及时告知。

Could you be so kind as to send me some relevant booklets on the above-mentioned aspects.能否针对上述的问题寄些相关的小册子给我。

结尾部分：

Again, I would like to express our warm thanks to you.我想再次对你表示感谢。

I am looking forward to a favorable reply at your earliest convenience.我希望待尽快给我回复。

Thank you for your consideration and I will be looking forward to your reply.谢谢你关心（关注），我期待你的回复。

图表作文

图表作文常用句型

As is shown in the graph… 如图所示…

The graph shows that… 图表显示…

As can be seen from the table,… 从表格中可以看出…

From the chart, we know that… 从这张表中,我们可知…

All these data clearly prove the fact that…

所有这些数据明显证明这一事实,即…

The increase of ….In the city has reached to 20%...在这个城市的增长已达到20%.In 1985, the number remained the same.1985年,这个数字保持不变.There was a gradual decline in 1989.1989年,出现了逐渐下降的情况.

第五篇：英语四级英文书信写作要领及参考

一、英文书信的结构

二、书信作文的出题形式和写作要领

三、书信作文练习及其参考范文

书信是重要的交际工具。英文书信分为两大类：公务信件和私人信件。公务信件是单位与单位或单位与个人之间来往的书信，可能是推荐信、求职信、入学申请书、邀请信，或询问、答复、反映意见（如投诉信）等的信件。私人信件是指亲戚朋友之间的通信。这两类书信各有自己的格式。一般说来，私人信件不拘形式，信文多用手写，也可打印；公务信件要求比较严格，必须遵循一定的格式，信文一定要打印。

第一节 英文书信的结构

英文书信一般由以下六部分组成：信头、信内地址、称呼、正文、结尾、签名。

5.1.1 信头（Heading）

信头是指发信人的地址和日期，通常写在第一页的右上角。行首可以齐头写，也可以逐行缩进写。地址的书写顺序由小到大：门牌号、街道、城市、省（州）、邮编、国名，最后写发信日期。私人信件一般只写寄信日期即可。例如：

Tianhe Road

Tianhe District

Guangzhou 510620

Guangdong Province

P.R.C.March 15, 2002

5.1.2 信内地址（Inside Address）

信内地址要写收信人的姓名和地址。在公务信件中要写明这一项，在私人信件中，这一项常常省略。该项写在写信日期下一行的左上角，格式与寄信人地址一样。

5.1.3 称呼（Salutation）

称呼是对收信人的称谓，应与左边线对齐，写在收信人姓名、地址下面1-2行处。在称呼后，英国人常用逗号，美国人则常用冒号。在私人信件中可直呼收信人的名字，但公务信件中一定要写收信人的姓。大部分信件在称呼前加“Dear”。如：

Dear Professor/Prof.Bergen:

Dear Dr.Johnson,对不相识的人可按性别称呼：

Dear Sir: 或Dear Madam: Dear Ladies。

如果不知收信人的性别则可用Dear Sir or Madam:

5.1.4 正文（Body of Letter）

正文是书信的主体。与中文信件不同的是，英文书信的正文的开头不是先写一些问候语，再阐明写信的目的，而是直接说明写信人的身份及写信的目的，然后提出写信人的情况、想法或要求，并加以必要的解释或说明。英文书信陈述目的时，应该直截了当，意思明确，层次清楚，言简意赅。

书信正文的第一句话或第一段，通常被称为起首语。一般说来，人们习惯用一些客套的写法作为书信正文的起始，即先将对方来信的日期、主题加以简单描述，以便使对方一看便知该信是回答哪一封信的。如果是第一次给别人写信，也可用开头语作必要的自我介绍，并表明自己写信的主要目的。

5.1.5 结尾礼词（Complimentary Close）

公务信件的结尾礼词包含两部分：发信人的结尾套语与署名。结尾套语写在签名上面一行，第一个字母要大写，套语结尾后面要加逗号。在公务信件中，发信人常用的结尾套语有：

Yours truly, Yours sincerely, Respectfully yours, Cordially yours, Yours cordially等。

私人信件中，发信人常用的结尾套语有： Sincerely yours, Lovely yours, Your lovely, Your loving son/daughter等。5.1.6 签名（Signature）写信人的签名常位于结尾礼词正下方一二行。除非是给很熟悉的人写信，签名一般须写出全名。签名常常较潦草，不易辨认，因此在签名的正下方须打印出全名。

第二节 书信作文的出题形式和写作要领

1990年到2002年1月之间的四级考试作文题中，书信作文共出现两次（2001年6月和2002年1月）。下面，我们先来看看2001年6月四级考试的作文题：

Directions: For this part, you are allowed thirty minutes to write a letter.Suppose you are Zhang Ying.Write a letter to Xiao Wang, a schoolmate of yours who is going to visit you during the week-long holiday.You should write at least 120 words according to the suggestion given below in Chinese:

1.表示欢迎

2.提出对度假安排的建议

3.提醒应注意的事项

A Letter to a Schoolmate

June 23, 2001

Dear Xiao Wang,__________________________________

__________________________________

__________________________________.Yours,Zhang Ying 从上面的例子可见，书信作文不仅给出正文部分的内容的提纲，而且还给出书信各部分的结构的框架。也就是说，我们只要考虑如何表达提纲部分的内容，而不用考虑书信的结构。在写书信作文时，首先要把书信正文的提纲内容细化，扩展成更细的英文提纲，然后用简洁、明了、礼貌、正确和得体的语言表达出细化了的提纲内容。例如前面的那封信就可以列出下面的提纲：

Topic: A Letter to a SchoolmateQuestion: What are the holiday arrangements and points for attention?

Outline:I.Extending my welcomeII.Holiday schedule1.1st day – campus2.2nd day – the art gallery & music hall3.3rd day – mountain climbing4.next 3 days – other places of interest(Swan Cave, Golden Lake …)5.Last day--departureIII.Points for attention1.Train number & time of arrival2.SunglassesIV.Looking forward to seeing you.Introduction Body 1Body 2Conclusion范文：

A Letter to A Schoolmate

June 23, 2001

Dear Xiao Wang,I’m very glad to learn that you’re going to visit me during the week-long holiday.My parents will also be happy to see you again.I am sure you will enjoy every minute here.I have arranged our schedule for the holiday as follows.On the first day you arrive, I’ll show you around our campus.On the second day, we’ll visit the art gallery and the music hall.Next day, we’ll climb a hill in the northeastern part of the city.On the top of the hill, we can have a

wonderful bird’s eye view of the city.During the next three days, we’ll make some short trips to some places of interest nearby, such as the Swan Cave, the Golden Lake, etc.On the last day, I’ll see you off at the railway station.Please remember to call and tell me your train number and time of arrival so that I can meet you at the railway station.By the way, it’s very hot here and we have a lot of sunshine, so don’t forget to wear you sunglasses.I’m looking forward to seeing you soon.Yours,Zhang Ying

写信日期称呼正文第一段：表示欢迎正文第2段：活动安排第一天的安排第二天的安排第三天的安排第4-6天的安排第七天：送行正文第三段（注意事项）： 注意事项一注意事项二结束语结尾礼词签名

上面举的是私人信件的例子，下面我们再来看一封投诉信（Letter of Complaint）。投诉信的目的是为了让收信人读信后同情你的遭遇,解决你所遇到的问题。所以写投诉信时应该实事求是地反映情况，注意措辞，不使用过多的讽刺或责备的语言，也不要因为发泄怒气而离题，以避免引起收信人的不信任或反感。

一般而言，投诉信包括以下内容：提出要求和理由；解释详细的情况；把请求具体化以及希望收信人采取行动的日期等。例如：

September 1, 2001

Dear Sir or Madam:

I’m writing to complain about a typewriter I bought seven months ago.In February of 2001 I bought a Jones Typewriter, Portable Special Model, at ABC Store, I had used it only a few days when the space bar broke.I took it to a local shop, they told me it was factory defect and suggest I take it back to ABC.ABC accepted the machine and sent the part in.I waited three months, and since your company did not send a replacement, they let me have the space bar from another typewriter.Now, six months later, it has broken again.I took it back to ABC.They are no longer carrying your typewriter, but they assured me that the guarantee is still good and suggested that I write you for further instructions as to what steps to take.I will appreciate anything you can do to help us on this matter.Respectfully,(Signature)

James Bergen

写信日期 称呼正文第一段：表明写信的目的正文第二段：具体说明购买产品的时间、地点及出现的问题第三段：说明尝试的解决方法 第四段：说明尝试的解决方案无效，请求帮助结尾礼词签名打印的姓名

这是一封态度冷静、措辞有理、有节的投诉售后服务不周的信。由于这类信涉及经销商（厂家）和卖方，因此，投诉信中写明了以下详细的情况：

1）购物的时间：In February of 2001

2）购物地点： at ABC Store

3）产品型号：Jones Typewriter, Portable Special Model

4）使用时间：I had used it only a few days；six months later

5）主要问题：The space bar broke

6）产生问题的原因：factory defect

7）为什么向你方反映：

They are no longer carrying your typewriter, but they assured us that the guarantee is still good and suggested that I write you for further instructions as to what steps to take.(商店已没有贵公司的打字机，但他们让我相信，保修卡仍有效，并建议我写信给贵公司以寻求解决办法)

此外，写信人还用了礼貌的结束语：

I will appreciate anything you can do to help us on this matter.(贵公司在这件事上给我的任何帮助都将令我不胜感激)

小结：1）英文书信的结构；2）书信作文的出题形式；3）书信作文的写作要领。下面我们进行写作练习。我将给大家一个作文题，请大家根据这一讲的内容，在30分钟内完成。大家在写作的过程中要注意审题，考虑文章的结构、采用的起首语和结束语等。练习五：

Directions: For this part, you are allowed thirty minutes to write a letter.Suppose you are Xiao Li.Write a letter to Xiao Zhang, a roommate of yours who is a heavy smoker.You should write at least 120 words according to the suggestion given below in Chinese:

1.吸烟已成为宿舍的一大问题

2.吸烟的危害

3.建议戒烟

A Letter to a Roommate

March 16, 2002

Dear Xiao Zhang,_______________________________________________________ _______________________________________________________ _______________________________________________________ ______________________________________________________.Yours sincerely,Xiao Li

参考文章:

A Letter to a Roommate

March 16, 2002

Dear Xiao Zhang,March 16, 2002Dear Xiao Zhang, Recently I have noticed that you have been smoking heavily, which is becoming a serious problem.As long as you are in, our bedroom is filled with that terrible smell.The ashtray always overflows with cigarette butts.Your are ruining your health, destroying brain cells which can never be replaced, not to mention the damage to your lungs and windpipes.Smoking, especially heavy smoking, correlates highly with lung cancer.It is possible that you“ll be caught up with it.I”m not scaring you.Besides, smoking is also harmful to the health of our roommates and the friendship among us.The roommates avoid being in the bedroom for fear of being polluted.As a result, the brotherhood among roommates is gradually fading.If I were you, I would try to get rid of the bad habit.It is not difficult to break away from it if you are really determined to quit.Remember “Where there is a will, there is a way”.I will always be there to help, if you need.Yours sincerely,Xiao Li