第一篇：酒店英语用语2
酒店英语
饭店英语交流用语·欢迎、问候用语
1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。
2、How do you do?您好！（初次见面）Glad to meet you.很高兴见到您。
3、How are you?您好吗？Fine, thanks.And you? 很好，谢谢。您好吗？
4、Welcome to our hotel(restaurant, shop).欢迎到我们宾馆（餐厅、商店）来。
5、Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）
I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）
I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）
7、Have a good time!祝您过得愉快！
8、***hotel, front desk.Can I help you?***饭店，前厅。您找谁？
9、Sorry, I've dialed the wrong number.对不起，我拨错号了。
10、May I speak to your general manager?能和你们总经理说话吗？
Speaking.我就是。
11、Sorry, he is not in at the moment.对不起，他现在不在。
Would you like to leave a message?您要留口信吗？
12、Pardon.对不起，请再说一遍，好吗？
I beg your pardon.对不起，请再说一遍，好吗？
饭店英语交流用语·祝贺用语
13、Congratulations!祝贺您！
14、Happy birthday!生日快乐！
15、Happy new year!新年快乐！
16、Merry Christmas!圣诞快乐！
17、Have a nice holiday!假日快乐
18、Wish you every success!祝您成功！
答谢和答应语:
19、Thank you(very much).谢谢您（非常感谢）。
20、Thank you for your advice(information, help)感谢您的忠告（信息、帮助）。
21、It's very kind of you.谢谢，您真客气。
22、You are welcome.不用谢。
23、Not at all.不用谢。Don't mention it.不用谢。
24、It's my pleasure.非常高兴为您服务。(With pleasure.)(My pleasure.)
25、I am at your service.乐意为您效劳。
26、Thank you for staying in our hotel.感谢您在我们酒店下榻。
27、I'm sorry.很抱歉。
28、Excuse me.对不起。
29、I'm sorry, It's my fault.很抱歉。那是我的过错。
30、Sorry to have kept you waiting.对不起，让您久等了。
31、Sorry to interrupt you.对不起，打扰您了。
32、I'm sorry about this.对此表示抱歉。My apologize.我向您道歉。
33、I apologize for this.我为此道歉。
34、That's all right.没关系。
35、Let's forget it.算了吧。
饭店英语交流用语·征询和指路用语
36、Can(May)I help you?我能帮您什么吗？Yes, please.好的。
37、What can I do for you.我能为您干点什么？
38、Is there anything I can do for you?有什么能为您效劳的吗?
39、Just a moment, please.请稍等一下。
40、May I use your phone?我能借用您的电话吗？Certainly.当然可以。Yes, of course.当然可以。
41、Go upstairs/downstairs.上楼/下楼。
42、It's on the second(third)floor.在二
（三）楼。
43、Excuse me.对不起。
Where is the washroom(restroom, elevator)?请问盥洗室（休息室、电梯）在哪儿？ This way, please.请这边走Turn left /right.往左转/右转。
45、It's in the lobby near the main entrance.在大厅靠近大门。
46、It's in the basement at the end of the corridor.在地下室走廊尽头。饭店英语交流用语·提醒和告别用语
47、Mind/(Watch)your step.请走好。
48、Please be careful.请当心。
49、Please don't leave anything behind.请别遗忘您的东西。
50、Don't worry.别担心。
51、Take it easy.放心好了。
52、Please don't smoke here.请不要在这边抽烟。
53、Goodbye.再见。
54、See you later.再见。
55、Good night.晚安。
56、See you tomorrow.明天见。
57、Goodbye and thank you for coming.再见，谢谢您的光临。
58、Goodbye and hope to see you again.再见，希望再见到您。
59、Have a nice trip!一路平安！
60、Wish you a pleasant journey!Good luck!祝您旅途愉快！祝您好运！
餐饮部：
11、Sit down, please.Here is the menu.请坐，给您菜单，先生。
May I take your order, sir? 您要点菜吗？
12、What would you like to have, coffee or tea?您要喝咖啡还是茶？
13、Would you like to have any wine with you dinner?您用餐时要喝点酒吗？
14、Service hours are:
（餐厅）供应时间是：
7:00a.m.to 9:00a.m.for breakfast.早餐7点到9点。
11:30a.m.to1: 30p.m.for lunch.午餐11点半到1点半。
6:30p.m.to 8:30p.m.for dinner.晚餐6点半到8点半。
15、Here is the bill.Please sign it.这是您的账单，请签字。
宾馆英语-处理投诉
131．I'm awfully sorry, sir.非常对不起，先生。
132．I do apologize.我向您道歉。
133．No problem, sir.没问题，先生。
134．We'll manage it, but we don't have any spare room today.我们会尽力办到，但是今天我们没有空余房间。
135．Could you wait till tomorrow?
等到明天好吗？
137．And if there is anything more you need, please let us know.如果还需要别的什么东西，请告诉我们。
138．The light in this room is too dim.这房间里的灯光太暗了。
139．Please get me a brighter one.请给我换个亮的。
140．Certainly, sir.I'll be back right away.好的，先生，我马上就回来。
141．The room is too cold for me.I feel rather cold when I sleep.这房间太冷了，我睡觉时感到很冷。
宾馆英语-结帐
185．I'd like to pay my bill now.我想现在结账。
186．Your name and room number, please?
请问您的姓名和房间号码？
187．Have you used any hotel services this morning?
请问您今天早晨是否用过旅馆内的服务设施？
189．Can I pay by credit card?
我可以用信用卡支付吗？
190．Please sign your name here.请您在这里签名。
191．Excuse me.We're leaving today.I'd like to pay our bills now.劳驾。我们今天要离去了。我希望现在就把账结清。
192．By the way, I'd like to tell you that the check-out time is 12:00 noon, sir.先生，顺便告诉您，结账后离开旅馆时间是12点。
193．How about the charge for the days you shared the room with your friend? 这几天您的朋友与您同住费用怎么办呢？
194．Please add to my account.请记在我的账里。
195．Have you used any hotel services this morning or had breakfast at the hotel dining room, Mr.Green?
格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐？
196．Yes, my friend and I just had breakfast at the dining room, but we didn't use any services.是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。
197．The total for the eight days is five hundred sixty yuan and eighty fen.8天来总计是560元8角。
第二篇：实用酒店英语交流用语汇总
实用酒店英语交流用语汇总.txt精神失常的疯子不可怕，可怕的是精神正常的疯子！实用酒店英语交流用语汇总资料中心
饭店交流用语之欢迎、问候用语
1、Good morning(afternoon, evening), sir(madam)
早上（下午、晚上）好，先生（夫人）。
2、How do you do?
您好！（初次见面）
Glad to meet you.很高兴见到您。
3、How are you?
您好吗？
Fine, thanks.And you?
很好，谢谢。您好吗？
4、Welcome to our hotel(restaurant, shop).欢迎到我们宾馆（餐厅、商店）来。
5、Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）
I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）
I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）
7、Have a good time!
祝您过得愉快！
8、***hotel, front desk.Can I help you?
***饭店，前厅。您找谁？
9、Sorry, I've dialed the wrong number.对不起，我拨错号了。
10、May I speak to your general manager?
能和你们总经理说话吗？
Speaking.我就是。
11、Sorry, he is not in at the moment.对不起，他现在不在。
Would you like to leave a message?
您要留口信吗？
12、Pardon.对不起，请再说一遍，好吗？
I beg your pardon.对不起，请再说一遍，好吗？饭店交流用语之祝贺用语
13、Congratulations!祝贺您！
14、Happy birthday!
生日快乐！
15、Happy new year!
新年快乐！
16、Merry Christmas!
圣诞快乐！
17、Have a nice holiday!
假日快乐！
18、Wish you every success!
祝您成功！
答谢和答应语:
19、Thank you(very much).谢谢您（非常感谢）。
20、Thank you for your advice(information, help)
感谢您的忠告（信息、帮助）。
21、It's very kind of you.谢谢，您真客气。
22、You are welcome.不用谢。
23、Not at all.不用谢。
Don't mention it.不用谢。
24、It's my pleasure.非常高兴为您服务。
(With pleasure.)
(My pleasure.)
25、I am at your service.乐意为您效劳。
26、Thank you for staying in our hotel.感谢您在我们酒店下榻。
27、I'm sorry.很抱歉。
28、Excuse me.对不起。
29、I'm sorry, It's my fault.很抱歉。那是我的过错。
30、Sorry to have kept you waiting.对不起，让您久等了。
31、Sorry to interrupt you.对不起，打扰您了。
32、I'm sorry about this.对此表示抱歉。
33、I apologize for this.我为此道歉。
34、That's all right.没关系。
35、Let's forget it.算了吧。饭店交流用语之征询和指路用语
36、Can(May)I help you?我能帮您什么吗？
Yes, please.好的。
37、What can I do for you.我能为您干点什么？
38、Is there anything I can do for you?
有什么能为您效劳的吗？
39、Just a moment, please.请稍等一下。
40、May I use your phone?
我能借用您的电话吗？
Certainly.当然可以。
Yes, of course.当然可以。
41、Go upstairs/downstairs.上楼/下楼。
42、It's on the second(third)floor.在二
（三）楼。
43、Excuse me.对不起。
Where is the washroom(restroom, elevator)?
请问盥洗室（休息室、电梯）在哪儿？
This way, please.请这边走
Turn left /right.往左转/右转。
45、It's in the lobby near the main entrance.在大厅靠近大门。
46、It's in the basement at the end of the corridor.在地下室走廊尽头。饭店交流用语之提醒和告别用语
47、Mind/(Watch)your step.请走好。
48、Please be careful.请当心。
49、Please don't leave anything behind.请别遗忘您的东西。
50、Don't worry.别担心。
51、Take it easy.放心好了。
52、Please don't smoke here.请不要在这边抽烟。
53、Goodbye.再见。
54、See you late.再见。
55、Good night.晚安。
56、See you tomorrow.明天见。
57、Goodbye and thank you for coming.再见，谢谢您的光临。
58、Goodbye and hope to see you again.再见，希望再见到您。
59、Have a nice trip!
一路平安！
60、Wish you a pleasant journey!Good luck!
祝您旅途愉快！祝您好运！饭店交流用语之前厅和客房部用语
1、Have you a reservation?
您预定过了吗？
2、May I know your name and room number?
您能告诉我您的名字与房间号吗？
3、Here is your room key.给您房间钥匙。
4、Please pay at the cashier's desk over there.请去那边帐台付款。
5、Are these your baggage?
这些是您的行李吗？
May I take them for you?
我来帮您拿好吗？
6、Housekeeping, may I come in?
客房服务员，我可以进来吗？
7、Leave your laundry in the laundry in the laundry bag behind thebathroom door.请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I'm not disturbing you.我希望没有打扰您。
9、One moment, madam.I'll bring them to you right away.等一会儿，夫人。我马上送来。
10、I'll send for an electrician(doctor...)
我给您请电工（大夫……）。
餐饮部：
11、Sit down, please.Here is the menu.请坐，给您菜单，先生。
May I take your order, sir?
您要点菜吗？
12、What would you like to have, coffee or tea?
您要喝咖啡还是茶？
13、Would you like to have any wine with you dinner?
您用餐时要喝点酒吗？
14、Service hours are:
（餐厅）供应时间是：
7:00a.m.to 9:00a.m.for breakfast.早餐7点到9点。
11:30a.m.to1: 30p.m.for lunch.午餐11点半到1点半。
6:30p.m.to 8:30p.m.for dinner.晚餐6点半到8点半。
15、Here is the bill.Please sign it.这是您的账单，请签字。饭店交流用语之销售用语
1、What kind of rooms(foods)would you like to
have?
您需要什么样的房间（吃什么样的菜）？
2、Here is a brochure of our hotel and tariff.这是介绍我们饭店的小册子和价目表。
3、We'll give you a 10%(ten percent)discount.我们给您九折优惠。
4、We'll offer tour guides complimentary breakfasts.我们给陪同提供免费早餐。
5、We accept your terms.我们接受您的条件。
6、May I introduce myself?
让我介绍我自己。
7、May I present you a litter souvenir?
请接受我们的一点小纪念品。
8、Let's drink to our friendship!
为我们的友谊干杯！
9、Let me propose a toast to the health of our guests!
建议为在座客人的健康干杯！
10、Cheers!(Bottoms!)
干杯！
11、How do you like Chinese food?
您喜欢中国菜吗？
12、What do you think of our service?
您对我们的服务有什么意见？
13、Thank you for your comments(compliment, suggestions).谢谢您给我们提的意见（赞扬、建议）。
14、I'm afraid it's against the hotel's regulations.这是违反饭店规章制度的。
15、In our hotel we don't accept tips.我们饭店是不收小费的。
It's our pleasure to serve our guests well.我们为能为客人服务好而感到高兴。
Thank you all the same.然而，还是要谢谢您。
16、I'm afraid you'll have to pay for the damage.您必须赔偿。
17、Thank you for telling us about it.谢谢您告诉我们
I'll look into the mater right away.我马上去处理这件事情。
18、I assure you it wont happen again.我保证此类事情不会再发生。
19、Please don't worry, sir(madam)
先生（夫人），请不必担心。
I will send someone up to your room right away.我马上派人到你的房间去。
20、I can't guarantee anything, but I'll try my best.我不能保证，但我会尽力而为。
21、What can I show you.您要买什么？
22、How do you like this fashion(color, size, design)?您喜欢这种款式（颜色、尺寸、图案）吗？
23、The extra large size of this color is out of stock.这种颜色的特大号已经卖完了。
Please try us again tomorrow.请明天再来看看。
24、They are altogether 175(one hundred and seventy-five)Yuan.共计175元。
You may pay in cash or with credit card.您可以付现金也可以用信用卡。
25、You have made a good choice, you have very good taste.您真会买东西，眼力真好。
第三篇：酒店英语服务礼貌用语
酒店英语Hotel English
第一章 日常英语（Daily English）
1、称谓语：
（单独用，常放句后）先生（Sir）小姐（Miss）太太/女士（Madam）（何姓一起使用）XX先生（Mr.X）XX小姐（Miss.X）太太（Mrs.X）
2、问候语：
早上好/下午好/晚上好（Good morning /afternoon / evening）
(初次见面打招呼)
（Q：How do you do?）
(A：How do you do?)(已相识之间的问候)
（Q：How are you?）
（A：Fine, thank you.）
3、欢迎语：
欢迎光临我们宾馆/餐馆。
（Welcome to our hotel./restaurant.）欢迎您来这里用餐。
（Welcome to have meals here）见到您很高兴。
（Nice to meet you.）
4、致谢用于及答语：
谢谢您！
（Q：Thank you）
乐意效劳
（A：You are welcome./It’s my pleasure）
谢谢您的光临/好意/提醒
（Thanks for your coming./kindness./reminding.）
5、道歉用语及回答：
对不起。
（Q：I’m sorry.）不用介意。（A：Don’t mention it./Never mind./ That’s all right.）打扰您了。（Sorry to disturb you!）对不起让您久等。（Sorry to have kept you waiting）
6、听不清客人的话：
请您再说一遍好吗？（Pardon?/ I beg your pardon?）
您能说慢一点儿吗？（Would you please speak a little more slowly?）
7、①对不起，我的英语不是很好，请稍等，我叫另一个人来帮助您。
I’m sorry, but I only speak a little English.Wait a moment, I will get someone to help you.②我去叫经理过来，他非常乐意帮您。
I’ll get the manager for you, He’d be most glad to help you.8、告别语：
再见（Good bye!）
晚安（Good night!）
一路顺风（Have a nice trip!）
明天见/待会见（See you tomorrow./later.）
欢迎您再来（Hope to see you again./Welcome to call again）
9、祝福、恭贺语：
恭喜
（Congratulations.）生日快乐（Happy birthday.）
祝您过得愉快（Have a good time!Enjoy yourself!）
(Hope you enjoy your stay with us.)
10、指路用语：
这里走（This way, please）
向前走（Go straight）
向左/向右（Turn left/right）
左拐角处（at the corner.）
在第二个路口向右拐再一直向前走。（Take the second turn on the right and go straight.）
直走，然后向左拐。（Go ahead, and turn to the left.）
11、应对用语：
好的，先生/小姐（Yes, sir/miss）
我明白了（I see.）
当然可以。（Certainly, sir/miss/madam.）
马上就办
（Immediately, sir/madam.）
这是我应该做的。（It’s my duty.）
12、提示用语：
请小心。（Be careful.）
请走好。（Watch your step.）
请放心。（Take it easy.）
不用担心。（Don’t worry）
13、接听电话:
早上好，这里是……。（Good morning, this is……）
抱歉，请稍等，我马上帮您转电话.(Sorry Just a moment, please.I’II put you through.)
13、征询语：
您有什么事情？（我能为您做些什么吗？）
What can I do for you?(Can I help you?)
需要我帮您做些什么吗？ Is there anything I can do for you?
您还有别的事情吗？
Is there anything else?
您喜欢………………吗？ Would you like……………? 您需要………………吗？ Would you want…………? 您能够………………吗？ Could you………………?
如果您不介意的话，我可以………吗？ Would you mind………?
酒店英语Hotel English
第二章 常用词汇（Words and Phrases）
Cover 餐具
tea-set 茶具 Tablecloth 桌布
teapot 茶壶 Plate 盘
teacup 茶杯 Napkin/serviette 纸巾
saucer 垫碟 Chopsticks 筷子
coffee 咖啡 Chopsticks rest 筷架
toothpick 牙签 Knife 刀
toothpick holder 牙签筒 Fork 叉
tray 托盘 Table knife 餐刀
milk jug 奶缸 Table fork 餐叉
ice 冰 Carving knife 肉刀
ice-pail 冰桶 Carving fork 肉叉
ice-tongs 冰夹子 Fish knife 鱼刀
ashtray 烟灰缸 Fish fork 鱼叉
soy 中国酱油 Dessert knife 水果刀
ketchup 番茄酱 Spoon 匙
tomato sauce 番茄汁 Soup spoon 汤匙
chilli sauce 辣椒汁 Tablespoon 餐匙
table salt 精盐 Teaspoon 茶匙
pepper 胡椒 Soup ladle 汤勺
mustard 芥辣 Soup plate 汤盘
curry 咖喱 Glass 玻璃杯
vinegar 醋 Wineglass 酒杯
oil 油 Cruet 装调味品的瓶
chilli oil 辣椒油 Pepper caster 胡椒瓶
oyster sauce 耗油 Vinegar cruet 醋瓶
sugar 糖 Soy curet 酱油瓶
cube sugar 方糖 Soy dish 鼓油碟
sweet black vinegar 黑醋
Salt caller 盐盅
white vinegar 白醋 Cream 奶酪
whiskey 威士忌 Butter 奶油
drinks/beverage 饮料 Cheese 干酪
Jam 果酱
Frying 炒
Pan-frying 煎
Deep-frying 炸
Stewing 炖、焖
Braising 焖、烧
Simmering 煨
Frying and simmering 扒
Steaming 蒸
Scalding 白灼
Boiling 蒸、煮
Roasting 烧烤
Five flavours 五味
Fragrant 香
Crisp 脆
Short 松
Rich 肥
Thick 浓
Six tastes 六味
Tasty 鲜
Sweet 甜
Bitier 苦
Pungent 辣
Salty 咸
Water 水
Beer 啤酒
Juice 果汁
Brandy 白兰地
Radish 萝卜
Onion 洋葱
Welsh onion 大葱
Tomato 番茄
Chill 辣椒
Bell pepper 圆椒
Green pepper 青椒
Encumber 黄瓜
Vegetable melon 冬瓜
Bitter squash 苦瓜
Lettuce 生菜（莴笋）
Spinach 菠菜
Eggplant 茄
Leaf
Carrot 胡萝卜
Pumpkin 南瓜
Ginger 姜
Petato 马铃薯
Sweet patato 番薯
Bamtoo shoots 竹笋
Watercress 西洋菜
China white wine 中国白葡萄酒
champagne 香槟酒
Mao Tai 茅台酒
cocktail 鸡尾酒
fruit 水果
apple 苹果
pear 黎
pomelo 柚 pineapple 菠萝
banana 香蕉 persimmon 柿 snow pear 雪梨
litchi 荔枝
longan 龙眼 sweet orange 甜橙 tangerine 柑桔
lemon 柠檬
mango 芒果
grape 葡萄
strawberry 草莓 water melon 西瓜
coconut 椰子
canned fruit 罐头水果
vegetable 蔬菜
greens 青菜
cauliflower 椰菜花
cabbage 卷心菜
water spinach 空心菜
Chinese cabbage 白菜
Celery 芹菜
Lots seed 莲子
Chicken 鸡
Duck 鸭
Beijing duck 北京鸭
Goose 鹅
Pigeon 鸽
Quail 鹌鹑 Pork 猪肉
Spareribs 排骨
Trotters 猪脚
Salt(water)fish 咸（水）鱼
Yellow croaker黄花鱼 Mackerel 马鲛
Grouper 石斑鱼
Pomfret 鲳鱼
Bass 鲈鱼
eel 鳝、鳗
Carp 鲤
red carp 鲫鱼
Dace 鲮鱼 Water chestnut 马蹄
Garlic 蒜头
Soya-bean 大豆
Mung-bean 绿豆
Lily bulb 百合 Dried mushroom 香菇
Chestnut 栗子
Peanut 花生
Job’s tears 薏米
Cashewnut 腰果
Almond 杏仁
Abalone 鲍鱼
Shark’s fin 鱼翅
Shrimp 虾
Lobster 龙虾
Shelled shrimp 虾仁
Crab 蟹
Crab roe 蟹膏
Squid 鱿鱼
Bird’s nest 燕窝
Red laver 紫菜
Dried pork sausage 腊肠
酒店英语Hotel English 第三章 服务用句（Sentences）
一、单位预定
1、您打算什么时候来用餐？What time would you like your table?
2、一共几位？
（1）How many people are there in your party？（2）For，how many persons?
3、请问您贵姓，电话号码是多少？
May I have your name and your telephone number?
4、我们期待您的光临。
We look forward to having you with us.二、迎客
1、先生，早上好。需要我效劳吗？Good morning, sir.May I help you?
2、欢迎光临。Welcome to our restaurant.三、引座
1、请问您预定了吗？
Do you have a reservation? / Have you got a reservation?
2、对不起，餐厅已客满，请稍等片刻好吗？
I’m sorry but there is no table available just now.Would you mind waiting a little?
3、二十分钟后才能安排您入座。We can seat you in twenty minutes.4、对不起，那张台已有人预定了。I’m sorry, that table is already booked.5、请这边走。This way, please.6、坐这张台行吗？Will this table be all right?
7、您可以随便坐。You can sit where you like.四、请客人点菜
1、您要喝什么茶？我们又乌龙茶、普洱茶、龙井茶、茉莉花茶和水仙等。
What kind of tea would you like? We have Wulong tea, Puer tea, Longjing tea , Jasmine tea Shuixian tea and on.2、这是菜单。Here is ht menu.3、现在准备点菜吗？
（1）Would you like to order now?
(2)May I take your order now?
4、点菜前您想喝点什么？
What would you like to drink before ordering?
5、您想吃点什么，您喜欢……吗？
What would you like to have？ Would you like……?
6、对不起，这道菜已经卖完了。
I am sorry, the dish has been sold out.7、我可以推荐……吗？这个菜味道很好。
May I suggest / recommend ……? Its very nice.8、我建议您试一试川菜。I suggest you have a taste of Sichuan dishes
9、今天的特别介绍是……。我肯定您会喜欢它。Today’s special is……, I’m sure you’ll enjoy it.10、请慢慢挑选。Take your time, please!
11、要喝点什么饮料吗？
（1）What kind of drink would you like?
(2)Anything to drink?
(3)What would you like for a drink?
12、您要点甜点吗？（您要点水果吗？）Do you care for some desserts(fruits)?
13、您点的菜很快就会送来。Your order will be ready soon.14、您喜欢鸡蛋怎样烹调，单面煎还是双面煎? How would you like your egg？Sunny-side up or turned over?
15、您的牛排是要三成熟、四成、五成、七成或全熟？
Would you like your beef steak rare medium rare, medium, medium well or well-done?
16、请问您的威士忌是要纯饮还是加冰饮？ Would you like your whisky with icc or straight up?
17、我们这有生力、喜力、嘉士伯等进口啤酒及本地产珠海啤酒。
We have imported beers, such as Sanmiguel, Heincken, Guinness, Carlsberg and local Zhuhai beer.18、珠海啤酒在这里挺流行的，想试一下吗？ Zhuhai Beer is popular here, would you try it?
五、餐间服务
1、现在上菜好吗？Would you mind my serving now?
2、对不起，请让一让。Excuse me.3、这是正宗的四川菜。Here is the traditional Sichuan dish.4、先生，请慢用。Enjoy your meal(drink), sir.5、当心，这汤很烫。Take care.The soup is rather hot.6、请稍等。Wait a moment, Please.7、我马上拿来。I’ll go and get it right away.8、给您。Here you are.六、餐间征询客人意见
1、饭菜可口吗？
（1）Is everything to your satisfaction?(2)Have you found everything satisfaction?(3)How was the food?
2、对不起，餐厅已客满，请稍等片刻好吗？ I’m sorry but there is no table available just now.Would you mind waiting a little?
2、您愿意把它再煮一下吗？
Would you like it cooked a little longer?
3、给您在添点啤酒好吗？
Would you like to have one more beer？
4、您还要点别的什么吗?（1）Would you like anything else?（2）Could I serve you anything else?(3)If you need anything else, just feel free to tell mc.5、我可以撤掉这个盘子马？ May I take this plate away?
七、处理客人投诉
1、先生，出了什么问题？我能为您做点什么？ What’s the problem, sir? Can I help you?
2、对不起，我把您的菜弄错了。I’m sorry, sir J got it wrong.3、我和帮厨商量一下，看看它能否给与补救。I’ll speak to the chof and see what he can do.4、这是很少有的。我会调查这件事的。This is quit unusual, I’ll look into the matter.5、对不起，这道菜需要多些时间准备。您介意多等一下吗？
This dish takes quite a long time to prepare.Would you mind wait a bit longer?
7、非常抱歉，我去叫我们值班经理来。I’m very sorry.I’ll call our manager on duty.8、先生，对不起，请原谅她，我们今天实在太忙了。I’m sorry, sir.Please excuse her.We’re very busy today.9、非常抱歉，如果您愿意，我们可以给您上点别的菜。这是当然是本免费招待。
(1)I’m terribly sorry.I can give you something else if you’d like.That will be on the house, certainly.(2)Would you like to try anything else? With our compliments, certainly.10、我向您保证类似的事情将不再发生。I assure you it won’t happen again.11、感谢您的谅解。相信下次您来时，一切都会令您满意的。
Thank you for your understanding.I’m sure everything will be all right next time you cone.结账
1、这是您的账单。Here is your bill.2、您打算如何付款？How would you like to pay your bill?
3、您是用现金还是用信用卡付款？Would you like to pay in cash or by credit card?
4、市分单还是算还是一起算？Would you like separated bill or all together?
5、总共是人民币198元包15%服务费，请过目。
It’s TMB198 Yuan including fifteen percent service charge.Have a check on it, please.6、您是准备签字挂账吗？Would you like to put it on your hotel bill?
7、您准备将这费用记到您饭店的总账上吗？Would you like to put it on your hotel bill?
8、请在这儿签字。May I have your signature here, please.9、请您把房间号也写上，好吗？
(1)Could you also give me your room number, please.(2)Could you please put down your room number, please.(3)May I have your room number, please.10、我需要您的签字和房间号。I’ll need your signature and room number, please?
11、这是赵您的钱（这是您的信用卡）。Here is your change(credit care).九、送客
1、希望您吃得满意。I hope you have enjoyed your dinner.2、感谢您的光临。Thank you for coming.3、欢迎再次光临。再见。Welcome to call again.Good-bye.
第四篇：酒店前台接待英语用语（模版）
酒店前台接待英语用语
一、预订服务
Good morning.This is Room reservation.May I help you?早上好，客房预订处，我能为您做什么？
What kind of room would you like to reserve ? 您想订哪种类型的房间?
A single room or a double room ?
要单人间还是双人房间？
For which dates do you want to book the rooms ? 您想订哪几天的房间呢？
What time will you be arriving?
您将在何时到达？
May I know your name ?
您能告诉我您的名字吗？
How long will you be staying?
您将要住多久？
I’d like to confirm your reservation.我要确认一下您的预订。
I’ll check the room availability.我查查客房预订情况。
You should pay a deposit of US$1000 beforehand.您应预期付1000美元的定金。
There is a 10 per cent discount.10%的折扣。
二、接待服务
What kind of room would you be prefer? 您要什么样的房间？
Have you got a booking?
您预订了吗？
A single room or a double room?
要单人间还是双人房间？
A double room costs 368 Yuan per night.双人房的房价是每晚368元。
Breakfast is also included.早餐也包括在内。
May I see your passport?
我能看一下您的护照吗？
Could you fill in this form, please?
请您填一下这张登记表好吗？
This is your room card and room key?
这是您的房卡和房间钥匙。
Could you sign your name, please?
请您签一下名，好吗？
If you leave after 6:00 p.m , you’ll have to pay the full account.晚上六点以后退房,按全天收费计算.You’ll have to register individually, please.请你们分开登记。
How would you like to pay , sir , in cash or by credit card ? 先生，请问您是用现金付款还是用信用卡付账？
I feel terribly sorry.this is the busiest season and all kinds of rooms are fully booked.非常抱歉，这个季节人多，各种房间都订满了。
Do you know which unit is responsible for the reception?
您知道您是由哪个单位负责接待的吗？
Could you keep your room key until you check out ?
请您在住宿期间自己保管钥匙，直到结帐离开。
三、收银服务
Here is your bill.It’s 2000 Yuan in all.这是您的账单。总共2000元。
How would you like to pay , sir , in cash or by credit card ? 先生，请问您是用现金付款还是用信用卡付账？
Please check it and sign here.请核对一下，在这里签个字。
I will write out a receipt for you.我给您开一张收据。
May I check the details for you , please?
我能为您核对账单上的详细内容吗？
Do you have any charges for this morning?
您今天是否挂帐用酒店的服务?
We’ll have to charge you $10 extra.我们要向您额外收10美元。
Did you make any phone calls from room, sir?
先生，您从房间打过电话吗？
Excuse me , sir , but I don’t think that will be enough.先生，对不起，我认为钱数不够。
I am sorry ,sir ,there has been an error in your bill.Please wait a minute while I correct it.对不起，先生，您的帐单算错了。请稍候，我马上把它改过来。
Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please?
先生，您的行李拿下来了吗？能请您在行李拿下来后再结帐吗？
Sorry , your credit card has been stopped paying.According to the regulations of bank, it must be cancelled.对不起,您的信用卡已经止付。根据银行规定要取消。
四、兑换外币
The rates of exchange are on the board there.今天的兑换牌价在那里的牌子上。
How much would you like to change?
您要换多少？
It’s 8.10 Yuan RMB for one US dollar?
1美元兑换8.10元人民币。
情景对话
一、Check in
1.C :Good afternoon , sir.Welcome to our hotel.May I help you ? G:Yes.I booked a room one week ago.C:May I have your name please , sir ?
G:John Smith.C:Just a moment , sir.While I look through out list.Yes , We do have a reservation for you , Mr.Smith.A city view single room with bath.You’ve paid 2000 Yuan RMB as a deposit.Is that correct ?
G:That’s it.C:Would you please fill in this registration card , sir ?
G:Sure.Here you are.I think I’ve filled in everything correctly.C:Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure.Oh , here , sir.You forget to fill in the date of departure.May I fill it in for you ? You are leaving on…
G:October 24.C:May I see your passport , please ? Thank you ,sir.Now everything is in order.And here is your key.Mr.Smith.Your room number is 1107.It’s on the 11th floor and your room rate is 500 RMB per night.Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it.Please make sure that you have it with you all the time.You need to show it when you sign for your meals and drinks in the restaurants and the bars.G:Yes, I’ll keep it with care , thank you.C:I hope you enjoy yours stay with us.2.C:Good afternoon, madam.Can I help you?
G:Good afternoon, I want a single room, please.C:Have you made a reservation?
G:No, I haven’t.C:How long do you want to stay?
G:Three days.C:I’ll see what we have, madam.Oh, yes.I can offer you a room on the eight floor.G:Fine.C:May I see your passport?
G:Of course.Here you are.C:Thank you.Madam.Could you fill in this form, please?
G:Yes.Here it is.C:Thank you, Here is your key.It’s Room 808 on the eight floor.G:Thank you very much.Good night.二、Check out
1.C:Good morning.Can I help you?
G:Yes.I would like to check out.Could I have my bill.Please?
C:Certainly, sir, May I know your name and your room number, please ? G:Dennis black, Room 1108.C:All right.Here is your bill, Mr.Black.The total is 1800 Yuan.G:The figure seems right.C:How would you like to pay, Mr.Black , in cash or by credit card ? G:In cash.Here is the money.C:Thank you, Mr.Black.Just a moment, please , I’ll write out a receipt for you.2．C:Good morning.Can I help you?
G:Yes, I’d like to check out now.C:Can I have your name and room number, please ?
G:John smith, room 1208.C:May I have your room key, please ?
G:Sure.Here you are.C:Just a moment, please…..Mr.Smith.Here is your bill.Would you like to check it ?
G:I’m sorry.What’s the 20 Yuan for ?
C:That’s for the drinks you ordered from your room.G:I see.C:How would you like to make payment , Mr.Smith ?
G:I’d like to pay in cash.C:That’ll be 2180 Yuan.G:Here you are.C:Here’s your change and receipt ,Mr.Smith , I’ll send a bellman up to get your luggage.G:Thank you.C:You are welcome , Good-bye.三、Reservation
1.C:Good morning.This is room reservation.May I help you ? G:Yes , I’d like to book a room , please.C:Fine , For which date ?
G:For Oct.1st.C:For how many nights ?
G:Two nights.C:A single room or a double room ?
G:A double room.C:Could you give me your name , please ?
G:Mr.John Cook.C:May I have your telephone number , please ?
G:021-81006382
C:What time do you expect to arrive , sir ?
G:At about 6.p.m.C:Fine ,Mr.Jone Cook , a double room for Oct.1st and 2nd.G:That is right.Good-bye.C:Good-bye and we are looking forward to seeing you.2.C:Good morning.Room reservation.Can I help you ?
G:I’d like to make a reservation.C:When for ?
G:For Sept.9th.C:For how long ?
G:About a week.C:Could you hold the line , please ? I’ll check….Thank you for waiting , sir.I’m afraid our hotel is fully booked on those days.G:That’s all right.C:We’re very sorry , sir.We hope you understand
第五篇：酒店英语餐厅服务员英语用语!
酒店英语餐厅服务员英语用语！
关于酒店餐厅服务员的英语用语分享
向其问好
Good morning/afternoon/evening.我能为你做点甚么?
What can I do for you?
你们有几个人?
How many people you are?
想尝试一下新产品...吗?
We have new food now,do you want to have a try?
您的餐点金额为..元.The total is....yuan.或It costs...元.或...yuan, thank you!
谢谢您的光临,再见.Thanks for your coming,see you next time.这是餐厅嗫经常使用的英文对话!(中英对比的,可以看看:)
Head Waiter:Good evening,sir.Do you have a reservation,sir?
Customer:I am afraid not.H.W:Just a moment,please.H.W:Im very sorry,were full now.Would you mind waiting about ten minutes,sir?
C:No,I dont mind.H.W:Here is the chair,sir.C:Thank you.H.W:Im very sorry to have kept you waiting,sir.C:Okay?Thank you.H.W:This way,please.C:Thank you.中文：
领班服务员：晚上好，先生，你有预订桌位吗，先生?
顾客：我恐怕没有。
请等一会儿。
非常抱歉，我们现在客满了，你介意等10分钟吗?
不，我不介意。
这里有椅子，先生。
谢谢你。
我很抱歉让你久等了，先生。
好了吗?谢谢你。
请走这边。
谢谢你。
H.W:Is this table all right?
C:Yes,good.I dont have much time tonight.I have to see my friend at eight thirty in the lobby.H.W:Is that right,sir?
H.W:Menu,sir.C:Thank you.这张桌子可以吗?
是的，很好，我今晚时间未几，我必须8点半在大厅会我的朋友。
这样行吗，先生?
先生，这是菜单。
谢谢你。
W:Here is your check,sir.C:Okay.C:Well,Ive to go now.C:How much I owe you?
Cashier:Twenty three hundred and thirty yen,sir.Ten percent service charge and tax are included,sir.C:Oh,its a reasonable price.Okay.Ca:Thank you,sir.Good night,sir.C:Good night.这是你的账单，先生。
好的。
哦，我现在要走了。
我要付多少钱给你呢?
出纳：2330元，先生，10%服务费，税收包括在内，先生。
啊，这是公道的价格，好的。
谢谢你，先生，晚安，先生。
晚安。
另外送点小补充: 点菜就餐的次序：找桌子 看菜单 点菜 就餐 付钱
Have you got a table for two, please? 请问您有两个人的桌子吗?? Have you booked a table? 您预定餐桌了吗? Have you made a reservation? 您预定了吗? smoking or non-smoking? 吸烟区还是非吸烟区? Would you like something to drink? 您想喝甚么? Would you like to see the menu? 您需要看菜单吗? Excuse me, could I see the menu, please? 打搅一下，我能看看菜单吗? Are you ready to order? 您现在可以点餐吗? first course 第一道菜
maincourse
主菜
dessert
甜食
Could I have the bill, please?
请拿账单来，好吗?
How would you like to pay?
请问您怎样付款?
餐饮服务员英语面试指导
Hello, my name is Yjbys, 21 years old.After graduation,I have been engaged in sales and hotel waitress,in the position , I learned how to service to the customers and sale some products with good service attitude , established the hard-working spirit,learned how to serve with the most beautiful smile, how to make each customer satisfaction.I think as a salesman and a waitress ,smiling and enthusiasm is the most importest, smiling makes you have affinity, receive customer enthusiasticly , and understand customer's demand to recommend commodities,at last we can win the customer's trust and respect.I hope you'll give me the chance to go abroad, I must cherish, work conscientiously, thank you!
备注：面试过程中一定要注意自己的态度要积极，要有礼貌。
一般自我介绍结束后，雇主都会问下你对我们公司的了解(这个需要各位自己提前做准备哦。可以找下与服务员有关的介绍了解下，为自己面试增彩哦)
然后为大家推荐几句有用的服务员英语 如果英语不是很好的朋友，那就掌握这几句就Ok拉。
1.欢迎光临本酒店，请问有什么需要帮助的?
Welcome to........hotel, can i help you?
2.请问需要点什么菜?
What would you like to order?
3.欢迎再次光临。
See you next time
向其他的一些菜单等，这个可以不用特意记，给客人看menu就可以，关于酒店的特色菜那就等到了酒店后自己看下就ok.可能问及的问题(英语):
服务用语：
顾客进来时：Welcome , may I help you? what I can do for you? May I take your order?? how can I help you?
顾客离开时：Thank you.See you again./See you soon.[1]? 你在单位里主要做什么
----What do you do?/ Whats your job??
----I work in ** Hoetl as a waiter/ waitress.主要职责是什么?
----What’s your resposibility?
Reserve the seat for guest?(为顾客预定位子)
Push the dish and beverage to guest(推销菜肴和酒水)
Settle the bill before guest leaving(顾客离开前买单)
Keep restaurant clean??(保持餐厅清洁)
Keep smiling all the time?(始终保持微笑服务)
Serve customer with dish and Beverage(帮顾客摆放碗碟及饮品)，Settle the bill for guest.(买单)
Co-operate with manager to ensure outlet under smooth operation
(配合经理的工作已确保餐馆/酒店的顺利营业)
Provide professional service to customers such as Introduce drinks and
foods for customers(提供专业的服务，比如为顾客介绍饮品和食物。)
Settle the bill.(买单)
Conduct promotion to maintain high revenue.(开展促销活动以增加餐馆的销售额)
Table setting up(摆放餐桌用具等)
Provide professional service to customers(提供专业的服务)
Prepare dishware(准备好碗碟等)
Introduce drinks and foods for customers(让顾客介绍饮品和食物)
Introduce the hotel’s service to customers(向顾客介绍酒店的各种服务)
Take order and arrange the seat for customers(点菜并为顾客准备好座位)
Assist the captain to make sure the hotel’s operation well.(协助经理确保酒店的顺利运营)
[2]家庭情况:
你是哪里人?(where are you from?)--I’m from ***.家里有多少人?(How many people in your family?)—There are ** in my family.They are my father, mother, sister/brother and I.他们主要做什么?(What do they do?)
会不会想家?(Will you be homesick?)--Yes,but now it’s very convenient to contact through telephone or computer.When I miss my family, then call them.父母支持自己出国工作吗?(Will your parents support you to go abroad to work or not?)---They support me to go because they hope me to earn more money and develop myself.这里考官问的主要意思:你是否有后顾之忧?家庭条件是不是很宽裕?最好说成家庭条件一般,出去后想多赚点钱给家里，不会有后顾之忧等
[3]个人身体素质情况:
能不能经受长期加班或轮班工作?(Can you undertake over-time work or shift work?)
是否服从公司的安排和管理?(Can you follow company’s arrangement and manager’s direction?)
一般说法:服从领导和执行领导为原则(I’d like to follow manager’s direction.)
[4]你为什么去新加坡工作?(Why do you want to go to Singapore to work?)
你对新加坡的了解如何?一般说新加坡是个风景非常优美,法制比较健全,也比较公平的国家等等赞誉之词。(It is known that Singapore is a very beatuiful and clean country, its legal system is healthy.)
想去新加坡工作的目的最好说在国内的工资不高,主要是想到国外好好工作,拿更多更高的薪水等等。(I want to make more money meanwhile enrich my working experience.)
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