第一篇：关于2009级、2010级、2011级假期实习安排的通知
关于2009级、2010级、2011级
假期实习安排的通知
各系：
根据学院教学计划安排，现将2009级、2010级、2011级暑期实习安排相关事宜通知如下：
1.依据：《实践教学工作手册》，电子版见学院主页——教学管理——实践教学——《实践教学工作手册》。
2.组织：2009级生产实习、2010级专业认识实习由各系安排组织，2011级社会实践由思政教研室组织动员。
3.实习相关表格：
（1）2009级生产实习：
1）《学生实习日志》、《实习指导教师记录本》由教学中心统一印刷，通知各系领取；
2）《本科学生实践总结报告》，电子版见附件1，由各系自行印刷发给学生；
3）分散实习的学生除《学生实习日志》、《本科学生实践总结报告》外还须发《分散实习鉴定表》，见附件2，由各系自行印刷发给分散实习的学生；
4）《介绍信》：有需要的学生由系里出具介绍信。
（2）2010级专业认识实习：
1）各系须拟定《2010级专业认识实习安排意见》，采取书面等形式下达给学生；
2）《分散实习鉴定表》，见附件2；
3）《介绍信》：有需要的学生由系里出具介绍信。
（3）2011级社会实践：
动员方式及时间另行通知。
《介绍信》：有需要的学生由系里出具介绍信。
4.要求：
（1）生产实习结束后，学生须向系递交相关实习报告；
（2）专业认识实习、社会实践结束后学生须完成实习报告，具体要求见《实践教学工作手册》。下学期由各系向教学中心推荐优秀专业认识实习报告，由思政教研室推荐优秀社会实践报告。
请各系尽快作出假期实习安排计划。
教学服务中心
二〇一二年五月二十八日
第二篇：A级作文
2009年6月A级预测作文
（恩波英语研究所）
预测作文
（一）Directions: This part is to test your ability to do practical writing.You are required to write a letter of Application according to the following information given in Chinese.Remember to do the task on the Composition/Translation sheet.假设你叫张明,是北京大学经济系2005年毕业的一名学生.毕业后就职于北京经济研究所。现在你想申请到哈佛大学读MBA，2009年10月入学，写一封入学申请信，介绍一下自己的情况，并索要相关的信息。
● 审题概述●
本文要求写一封入学申请信。首先要注意写作的格式，包括收信人、写信时间、称呼、内容、祝愿语与签名等。正文要按照题目所述意义阐述清楚，包括个人信息、申请的专业、索要相关信息和本人联系方式。写信时注意语言既要得体又要展示自己的优势，忌过于夸大自己的能力。
●范文●
July 20 th, 2008
Dear Sirs,I read with great interest the prospectus(说明书)of graduate studies of your university.I am interested in the courses on economics.I wonder if you could consider me as an applicant for the MBA course of Economics beginning in October, 2009.I graduated from the Economics Department of Peking University.After my graduation in 2005, I have been working at Beijing Institute of Economics for three years.I hope you can send me relevant information about the course.Please contact me by email.I am looking forward to hearing from you.Yours truly,Zhang Ming
[思路点评]
第一段开门见山点出自己的兴趣和要申请的专业，语言得体，态度谦和；第二段介绍个人状况，包括学生经历和社会经历，很好地展示了自己的优势所在；最后表达自己期待得到对方回复，并附了自己学习期间的成绩记录表以供考核。
[高频词句]
1.catalog and application forms招生简章和申请表
2.I dearly hope that you will consider my application favorably.恳请您考虑我的申请事宜。
3.I am most anxious to hear from you.急盼复。
4.My solid academic background will meet your general entrance requirements for graduate study.我的扎实学术功底能满足贵校研究生学习的入学要求。
预测作文
（二）Directions: This part is to test your ability to do practical writing.You are required to translate a letter of declining an invitation to a celebration party.Remember to do the task on the Composition/Translation sheet.我外出几天之后于今天上午回到办公室，见到你们为庆祝“十·一”发出的邀请，为此我向您表示感谢。
我本能够接受邀请，但不巧我同几个外国朋友事先约好会见，他们正好那天到达，以致不能如愿以偿。
这次希望你们见谅，深信以后有机会见面、结论您和您的同事们。●审题概述●
本文要求写一封拒绝邀请的信函。首先注意写作格式。正文部分要按照题目的要求分别进行论述，写作的重点在于阐述不能接受邀请的原因并表达遗憾和希望对方谅解。● 范文
September24, 2008
Dear Mr.Zhang,On my return to the office this morning after being away for a few days, I found your kind invitation of the October 1 awaiting me, for which I thank you.I should like to have been in a position to accept your invitation for the Octorber 1, but unfortunately due to a prior engagement with some overseas friends, it will not be possible to do so.I hope you will excuse me on this occasion and sincerely trust an opportunity will present itself to meet you at a later date and make the personal acquaintance of yourself and your colleagues.Yours sincerely,Li Yang
[思路点评]
本文分三段进行阐述，分别对应题目中的三点要求。首先对邀请表示感谢，其次阐述不能受邀的原因，语气委婉，并带有遗憾之情；最后表达希望对方谅解和希望以后有机会见面的礼貌客套之语。全文语气和缓，语言礼貌得体。
[高频词句]
1.I hope you’re not too busy to come.我期望您会在百忙中光临。2.Request the pleasure of恭请„„
3.We sincerely hope you can attend.我们期待您的光临.4.kind invitation of the October 1 awaiting me看到你们为庆祝“十·一”发出的邀请
5.sincerely trust an opportunity will present itself to meet you at a later date深信以后有机会见面
预测作文
（三）Directions: This part is to test your ability to do practical writing.You are required to write a letter of Inquiry（询价信）according to the information given in Chinese below.Remember to do the task on the Composition/Translation sheet.内容：我厂对贵公司生产的男女自行车及童车感兴趣，能否请贵公司寄一份产品目录表和价格表。我公司是武汉最大的经销商。并在十个地区设有分公司。如果贵厂的自行车质量令人满意，价格合理，我们将大量订货。发信人：王刚（销售部经理）
Words for Reference: dealer经销商 ●审题概述●
本题要求写一封询价信，属于商业信函的一种。根据题目，要求对方寄来产品目录和价格表。出于这种商业信函的表达习惯，文章开篇可以表示对该公司的赞赏并指出对其产品感兴趣，接下来切入主题，要求对方寄来产品目录、样品说明书与样品，并询问产品价格、折扣情况和支付条件等等，最后表达希望双方合作愉快的愿望。商业信函要求语言简单明了，主题突出。
● 范文●
July 21, 2008
Dear Sir or Madam,We have seen the advertisement of your bicycles on television, and we are very interested in your machines for both men and women, and also for children.Would you please send us a copy of your catalog and current price list for bicycles?
We are the leading bicycle dealers in Wuhan, and have branches in ten neighboring districts.If the quality of your machines is satisfactory and the price is reasonable, we will place regular orders for fairly large numbers.We look forward to your reply!
Yours sincerely,Wang Gang Sales Manager
[思路点评]
本文是一篇较简单的询价信，分三段阐述。第一段表达对对方产品感兴趣并要求对方寄来产品目录和价格表；第二段先简单介绍自己公司的情况，紧接着表示若条件满意会大量订货；最后表达期待对方回复。全文主题突出，言简意赅，语言、语气均符合商业信函的特点。
[高频词句]
1.we are very interested in… 我们对……感兴趣
2.Would you please send us a copy of your catalog and current price list？能寄来你们的产品
目录和价格表吗？ 3.place orders 下订单
预测作文
（四）Directions: This part is to test your ability to do practical writing.You are required to write a letter of Recommendation according to the information given in Chinese below.Remember to do the task on the Composition/Translation sheet.请以陈含老师的名义为张丽君写一封推荐信。内容如下：张丽君在音乐方面有很好的天赋，在过去的2年里她取得了非常大的进步，她是我们音乐学院最有前途的学生。我教授张丽君钢琴已经5年了，她是个乐观聪明的学生，我极力推荐她去贵学校深造。
Words for Reference: conservatoire音乐学校
●审题概述●
本题要求写一封推荐信，推荐信是由第三方给用人单位或学校提供应聘者/申请者（candidate或applicant）有关的必要信息或推荐意见。一封推荐信应该提供如下信息：申请者的姓名；推荐人与申请者之间的关系；申请者的个人素质、工作态度或学习成绩；推荐人的推荐态度。此外，还应该包括推荐人的联系方式，以便用人单位可以了解、确认情况。，●范文●
The College Registrar,I am very pleased to write this reference for Miss Zhang Lijun.Miss Zhang Lijun is a talented girl and has a natural gift for music.She has made so remarkable progress in the past two years that she is now regarded as one of the most promising students in our conservatoire.I have taught Miss Zhang Lijun piano for over five years now.I have always found her a cheerful and intelligent student.I would highly recommend her to take the courses that your college offers.Yours faithfully,Chen Han
[思路点评]
本文分三段进行阐述，第一段表达很高兴推荐***，是推荐信常用的开头，礼貌个套用语；第二段详细介绍被推荐人的情况，重点讲述她的优点和才能；第三段介绍自己和被推荐人之间的搞关系和自己的推荐态度。全文重点突出，行文流畅，语言得体。
[高频词句]
1.I am very pleased to write this reference for… 很高兴为***写推荐信
2.…is a talented student and has a natural gift for…***是个出色的学生，在***方面有
天赋
3.I would highly recommend someone to… 我极力推荐***去***
预测作文
（五）Directions: This part is to test your ability to do practical writing.You are required to write a lost according to the information given in Chinese below.Remember to do the task on the Composition/Translation sheet.请以John Smith的名义写一则寻物启示：我门厅登记时丢失了一只小型棕色皮箱，可能是有人拿错了，皮箱上有我名字的首字母标签。拾到者请致电65679868与我联系，当面酬谢。●审题概述●
本文要求写一则寻物启事，是失主为寻找丢失的物件而写的一种公告性的应用文。它的主要格式有四个部分：标题、正文、署名，以及联系人的姓名、地址和联系方式等。寻物启事重点要写清楚所丢失物品的特征和丢失的地点，以及失主的联系方式。
●范文●
LOST
May 9, 2009
I have lost my suitcase in the lobby while I was registering, probably someone took it by mistake.It is a small brown suitcase, with a label(with my initials on it)attached to it.As its loss is causing me great inconvenience, I should very much appreciate it if the finder can contact me at 65679868, to whom I’ll give my thanks in person.Loser John Smith
[思路点评]
本则启示日期写在右上方，也可写在左下方落款处。
本文分两段阐述，第一段详细介绍所丢失物品的特征和丢失地点；第二段给出失主的联系方式并表达当面酬谢的感激之情。全文层次分明，简单明了。
[高频词句]
1.I have lost…in…我在**地方丢失了**
2.As its loss is causing me great inconvenience, I should very much appreciate it if the finder
can contact me at....由于它的丢失带给我极大的不便，若拾到者通过…与我联系，我将感激不尽
3.I’ll give my thanks in person我会当面酬谢
第三篇：A级作文
Effective Practical English Writing for Students
一.社交与商务写作
1.询问信(Letter of Inquiry)
询问信是我们收集信息,获取所要服务,样品,价目表等的重要手段。相应的回复信要先说明收到对方来信,阐明所提供的帮助有哪些,或委婉拒绝给予所提的要求,并对此做一解释。
November 29,2004 Dear Mr.Peter Kevil，I am pleased to write to you for some information about the jet printer produced in your company.I would like to buy it, and I will be very grateful if you could give me information about the price and the service after sale.Your prompt reply will be highly appreciated.Sincerely ，David Johnson 常用句型
• 1.开场白(写信目的及自我介绍)• We learned from your advertisement that you are… • I am a … who is fond of… • I plan to visit…
• I am writing to inquire about… 2.提出要求
• Kindly send me your…
• I shall be glad if you send me by mail as following: • I would like to get more details of… • I wonder if there is…
• Please let me know if I could… 3.结束语(表示感谢和期待)＊Thank you for your assistance.I look forward to hearing from you.＊ I would be grateful if you could give me a prompt reply.＊Your favorable attention to my request would be highly appreciated.2.邀请信(Letter of Invitation)
邀请信在社交活动中应用广泛,特别是在各大型招待会、宴会、婚礼、庆祝会等场合。
邀请信的复信要求简明扼要。接受邀请的信中应重复邀请信中的某些内容,如邀请时间。
谢绝的回复信中应阐明不能应邀的原因。
July 15,2006 Dear Marry and Jack, We are planning a party in our home at 4:00 p.m.on Saturday, July 22.We wonder if you would liketo join us.There is a new swimming pool and you can come with your beautiful swimming suites.We will be expecting you on Saturday.Please let me know if you can make it.Yours ever，Mr.and Mrs.White 常用句型(正式邀请)1.We are pleased to invite… to visit…
2.You are warmly invited to attend… 3.Please confirm that you will be able to attend…
4.We would like to invite you to a reception in honour of…
5.It would give us great pleasure to have your presence at the ceremony to be held on Tuesday at Royal Hotel.6.It would be a great honour to have your presence at the dinner.3.感谢信(Letter of Thanks)
受到外国团体或友人的热情款待、收到别人赠送的礼物、得到别人帮助或为了感谢他人提供的就业机会时,都应写信表示感谢。其特点是: 时间及时、简明扼要、着重事由、感情真挚。
March 8,2004 Dear Mrs.Tang, I would like to take this opportunity t o express my heartfelt thanks to your hospitality.Thank you for the unforgettable visit to so many interesting places.It is the first time in my life that I have enjoyed the wonderful views of the Imperial Palace, the Summer Palace and the Great Wall.Because of your well-planned arrangement, I really spent three pleasant days in Beijing.Again, thanks so much for your kindness.Yours sincerely, Alice Brown 常用句型
• I am writing to thank you for the memorable weekend I had at your home.• Thank you so much for…
• The kindness of friendship has warmed me greatly.• It is so thoughtful of you to remember my birthday.• I am writing on behalf of … to thank you for your kindness and hospitality extended to us on our visit to… • How delightful to receive your… 4.祝贺信
在西方,逢年过节、升迁、毕业、获得成就时,都可能收到亲朋好友或其他组织的祝贺信,使你倍感喜悦、温暖。信要写得亲切、真诚、充满热情。Dear Mr.Smith，It was delighted news for me to learn of the establishment of your own Foreign Language Training Center.Please accept my most sincere congratulations.With your brilliant background and outstanding achievement, I believe the new centre will make a contribution to the development of education.I am sure it will be a great success.Yours sincerely，Tom 常用句型 1.祝贺升迁
• I wish to congratulate you on your successful
performance.• I am so delighted to learn that you have been promoted as a… • Congratulations on your promotion!2.祝贺订婚、结婚
• What a delighted surprise to know you are married!• Allow me to offer my sincere congratulations to you.• I’m delighted to /pleased to hear that you are engaged.5.慰问信
亲友、同事或他人生病、去世、受伤、遭遇不幸和蒙受损失时,往往写慰问信以表示同情。虽然其格式与普通书信基本相同,但要规范、简短、感情真诚。
January 16, 2006 Dear Tom，We are saddened to know that you are in hospital, and on behalf of everyone I send you best wishes for a full and speedy recovery.We will visit you when you are feeling better.Please let us know if there is anything you need in hospital.Please don’t worry about your work, as we are looking after everything for you during your absence.Yours sincerely，Mike 常用句型
• I am sorry at the news that your house was on fire yesterday.• I was shocked to hear of Mary’s death and wish to extend our sympathy to you and your children.• I just can’t tell you how sorry I was to listen of /that… • Please let us know if there is anything you need in hospital.• All of us were saddened /distressed/grieved to know…
6.求职信(Letter of Application)
求职信属于一种重要的个人公务信函。通常是在信中提及一些重要的事实,然后附上一份个人简历。
June 25, 2004 Dear Sir or Madam，It is my pleasure to apply for the position of the General Manager’s secretary in your company, which you have advertised in China Daily last week.I am 24 and graduated from Longjiang Technical College with excellent academic records in all courses.While I majored in Business Administration, I am skillful at shorthand and typing with a speed of 90 and 70 words per minute respectively.I am enclosing my resume and a recent photograph.I look forward to your early reply.Yours
faithfully，Wang Manli
常用句型
• In answer to your advertisement in …for a …, I would like to apply for the position.• I have learned from…that your firm is looking for a … and I would like to apply for this job.• I am writing in response to the advertisement you placed in… for…, I have pleasure in applying for the post.• Born in … in…, I graduated from … University majoring in… • I have been working in … since my graduation.7.投诉信(Letter of Complaint)
投诉信用于向某单位或某公司的负责人提出的不满和意见。常用句型: • I am writing about … I bought in your shop/ store … when I was in… • I am quite annoyed at this.• I am dissatisfied with your…
• I demand your attention and a refund as soon as possible.December 23, 2001 Dear Sir or Madam，I am writing about a camera I bought in your shop last month when I was on business in Guangzhou.I took a lot of pictures with it.However, when I arrived home and got the film developed, there is nothing on the picture!I guess there must be something wrong with the camera.I am quite annoyed at this because at your price I expect the top quality.I have sent the camera back to you by post with a copy of the receipt, and I demand your attention and a refund as soon as possible.Looking forward to an early reply.Yours sincerely，Wang Lan
二、常见应用文体写作 1.简历(Resume)简历一般包括: 1)个人信息: 姓名、地址、联系方式、特长(专业表现、科研能力、语言能力等)。2)求职意向: 应聘岗位或工作领域。3)教育背景: 学历、学位、培训经历。
4)工作经历: 以前从事的工作。如果是应届毕业生,可填写兼职、实习内容、社会工作等。5)其他: 奖励、证书、作品、兴趣及证明人或介绍信。2002,12 B
Resume
Name: Li Aihua
Sex: male
Date of birth: May 16, 1980
Marital Status: single
Address: 61 Fuxing Road, Beijing
Job Objective: seeking a job as a computer programmer
Education: I graduated from the Computer Department of Huaguang Technical College with
excellent scores in 2001.Foreign Languages: I have been studying English for three yeas at college.I am able to read proficiently and communicate fluently in English.Hobbies: swimming and going online
2.广告(Advertisement)
一个广告要想吸引消费者的注意力一般要做到: 用词简单、朗朗上口;句式结构简单、短促有力;采用多种表达方式,符合大众的消费心理。
Job Vacancy(招聘广告)
Whirlpool Company has 20 branches throughout the country and the Headquarters of it is in Tianjin.The company is famous for its manufacture and marketing of electrical appliances.It is seeking for a sales manager now.Qualifications:
Chinese citizenship, aged 35～40
College diploma in Marketing, Economics or related fields
Minimum of 5 years of experience in sales management
Proficiency in English speaking and writing
Willingness to travel frequently
Skills in computer operating Contact: Mr.John Smith
Tel: 24876669 常用句型
• …offers you the job opportunity of…
• 2～3 relevant working experience in Quality or Manufacturing environment, experience in joint venture preferably.• • • • Essential qualities are sales leadership, marketing and relationship management.Qualified applicants will have interviews.Good command of English is required.Candidates should go for business trip all over China frequently.3.预订(Reservation)
这类信件格式简明,但内容具体,如需要预订房间、座位或机票的等级、类型、数量,以及预订的具体日期等。有的预订须注明付款方式。
December 5 Dear Sir or Madam，We’d like to reserve a single room and a three double rooms both with baths in your hotel from December 25 to 27.A meeting room will also be wanted for business negotiation on the afternoon of December 26.We will be expecting an early reply from you about the possibility of such a reservation, the charge and whether a deposit is needed.Thanks for your attention.Yours sincerely，Li Qiang 常用句型
• On Jan.10 I reserved two tables for 12 people for breakfast at 9 in the morning.• There has been a change in our plans and occasion will have to be postponed until…at… • If you accommodate us, please let us know the price of the tickets so we send you a check without delay.• Please send me confirmation of this change in flight schedule.4.便条、留言条(Notes and Messages)
便条、留言条主要用于家人、同学、朋友和同事之间。格式简单，语言简洁。内容包括:日期、称呼、正文、署名等项。
留言条
June,12 Mary，I didn’t see you this morning.Here is a piece of good news for you.There will be a fashion show tomorrow evening a the Exhibition Center.It must be wonderful.Shall we go there? Let’s meet at the school gate tomorrow at 6 p.m.Mike
请假条
Tuesday Mr.smith，I’m awfully sorry that I cannot attend the meeting to be held this Friday.I’ve got a cold and the doctor said I must stay in bed for a couple of days.So I’m writing to ask for a leave of three days.I hope that my request will be given due consideration.Encl.Doctor’s Certificate(医生证明)
Linda
5.通知与启事(Notices)
Notice在英文中可以指书面的通知、公告、启事或海报。主要是向公众或有关人士发布信息。有时也称作 Announcement。文通知的格式与中文通知大体相同,由标题、正 文、落款(或时间)三部分组成。
1．内容简洁清楚；
２．多采用被动语态，人称用第三人称；
３．注意使用固定的句型或套语
Contribution Wanted(征稿启事)
Our English Corner has drawn extensive attention from English readers and is becoming popular.For the sake of publishing more good English writings, we seek for contribution from all walks of life.College students, English learners, foreign students and friends are all welcome.Your contribution should meet the following requirements.(1)A short story
(2)Anecdotes happening around you
The article should be limited to 500 words.The article should be addressed to :
Wang Ping
Beihai Evening Post
No.10 Xinmin Street
Beihai 230034
Or send us E-mail: Monuica@public.cc.cngd.com
Notice of Speech To: Students
Date: June 10, 2002 From: The Students’ Union Reporter: Mr.John Smith, a well-known professor Time: 7:00 p.m.next Friday Place: The Lecture Hall Subject: Talking about the economic development and the future of the light industry in China after China’s entering WTO.Note: Students who are interested can ask Li Ming for tickets.He will be available in Room 601 Building 5, from 7 p.m.to 9 p.m.every evening.常用句型
• All are warmly welcomed.• We are pleased to inform that… • This is to inform that…
• A lecture will be held in …(place)on…(date).• All are expected to attend the seminar.6．海报(Posters)
海报是人们日常生活中极为常见的一种招贴形式，多用于电影、戏曲、比赛、文艺演出等活动。海报中通常要写清楚活动的性质，活动的主办单位、时间、地点等内容。
海报的格式，通常有三部分组成，即标题、正文与落款。
ENGLISH SPEECH CONTEST
Hosted by the Student Union of the School of Foreign Language Studies, an English Speech Contest will be held in No.4 Classroom of the Teaching Building at 7:30 p.m., September 26, 2006.All are cordially welcomed.The Student Union
September 14, 2006 常用句型
• Hosted / Sponsored by …, an English speech competition titled CCTV Cup will be held…
• There is going to be a friendly and wonderful basketball match between … and …
under the auspices of….• All are cordially welcomed.• Your presence/ participation will be a great support to us.7．备忘录(Memorandum or Memo)
备忘录主要用来提醒督促对方或就某一问题提出意见。是一种记录诸如情况汇报、问题处理、责任分工等内容以备忘的文体。
Memo Date: December 28, 2004 To: Mr.Gates, leader of the Supply Section From: Li Ming of the Business English Class Subject: Borrowing one VCD Dear Sir，I’m a student of the Business English Class and we are badly in need of a VCD in order to have a New Year’s party.Our party will start on Friday, so please lend a VCD to us so that we can prepare better for the party.With kind regards
Yours sincerely，Li Ming 8．证明信（Letter of Certification)
证明信是用来证明一个人的身份、学历、婚姻状况、身体情况等或某一件事情的真实情况，使有关人士或部门阅后相信某人某事，从而给予方便办理的证明。
写证明信要求言简意赅、明确肯定，称呼多用”To Whom It May Concern”，意即“有关负责人”。
To Whom It May Concern, This is to certificate that Mr.Wang Ling is invited to go on a four-week tour to USA.He has been given $500 in advance for the initial expense after his arrival in USA.He needs to exchange these $500 into traveler’s checks.Any help offered to him in this regard will be much appreciated.Yours sincerely，Li Ning 常用句型
• To whom it may concern: 致有关人士 • This is to certify that…兹证明……
• Any help offered to him in this regard will be much appreciated.• This certificate is awarded to… First Prize at the … • Somebody’s working experiences are as followed.三、商务书信
1.建立商业关系(Establishing Business Relations)
一家公司要开展业务必须与其他公司或客户进行联系,联系的方式多种多样,书信是比较正式又常见的形式。这种建立业务关系的信件至少包括三方面的内容:
(1)信息来源,即说明得知对方商号、地址等信息的途径及写信意图。
(2)介绍本公司的经营范围及资讯。
(3)表示建立业务关系的愿望。
(卖方写信)
October 10, 2006 Dear Sir or Madam，We are given your name and address by the Chamber of Commerce(商会), China, who informed us that you are in the market for Personal Computers.We are one of the largest computer producers in our country and have handled with various kinds of the products for over 15 years.Now we’d like to get in touch with you in the hope of establishing business relations with you and expect to increase our business scope.To acquaint you with our business lines, we are enclosing a copy of our illustrated catalogue covering the main items available at present.If you are interested in any of the items, please let us know by fax.We will give you our lowest quotations and try our best to comply with your requirement.We are sincerely looking forward to your early reply.Yours faithfully，Mark Hamilton
(买方写信)
November 12, 2006 Dear Sir of Madam，Having obtained your name and address from Anderson Co., we are writing to you in the hope of establishing business relations with you.We have imported Arts & Crafts for many years.At present, we are interested in various kinds of Chinese Arts and Crafts and should appreciate your catalogue and quotations.If your prices are in line , we trust that important business can materialize.We are looking forward to receiving your early reply.Yours faithfully，Mark Hamilton 常用词汇和短语
• be in the market for sth.准备买某物
• to increase one’s business scope
扩大业务范围 • We are enclosing(enclose)…
现随函附上……
• fall(come)within the scope of our business activities
属于我们的经营范围 • a general idea
概况
full details
详情
• specific inquiry
具体询价
favorable reply
满意的答复 • obtain one’s name and address from…
从某处获悉……的姓名和地址
• appreciate your catalogue and quotation
感谢你们的目录和报价。(在商业信函中表示感谢, appreciate用得较普遍, thank you用得较少,只有在收到东西后才用thank you)• in line(with)
符合……, 与……相符 常用句型
• You are recommended to our company by… • We have obtained your name and address from…
• We are experiences manufacturers and exporters of…, and are enjoying a good reputation all over the world.• We are willing to establish trade relations with your company.• We are writing to you in the hope of establishing business relations with you.→ • Being specialized in manufacture and export of this line, we express our desire to trade with you.• • • • • We are enclosing our latest illustrated catalogue together with the price list.We expect that you will let us have your specific inquiry as soon as possible.Your early response will be very much appreciated.We look forward to hearing from you soon.We sincerely hope that this, our first transaction together, will be the beginning of the long and pleasant business cooperation.2.询价(Inquiry)
询价是买方向卖方询问某种商品的价格。写询价信时,至少要包括以下三个方面的内容:
(1)介绍写信的起因。(2)明确说明所需商品的名称,以及希望对方提供信息的具体内容,如可向对方索要产品价格单、目录、样品、规格、品质、包装、交货期、支付方 式等方面。(3)表示要与对方进一步密切业务联系或表明达成交易的确良好愿望。
October 20,2006 Dear Sirs，We have learned from your national trade journal that you manufacture a range of high fashion handbags.We operate a quality retail business and although our sales volume is not large, we obtain high prices for our high quality goods.Would you please send us a catalogue and price list, and tell us your terms of business and delivery date?
We look forward to your early reply.Yours faithfully，Mark Hamilton
November 29, 2006 Dear Mr.Peter Kevil，I am pleased to write to you for some information about the jet printer produced in your company.I’d like to buy it, and I will be very grateful if you could give me information about the prices and the service after sale.Your prompt reply will be highly appreciated.Sincerely yours，David Johnson 常用句型
• We are in the market for… • We are interested in your…
• We learn from your advertisement in… that your are manufacturers/ exporters… • I am pleased to write to you for some information about…
• We shall be glad if you will send us your catalogue together with quotations.• We would appreciate your letting us have full information regarding export prices, terms of payment, earliest delivery date and quantity discount.• We look forward to your prompt and favorable reply.• We hope to hear you at your earliest convenience.3.报盘(Offer)
盘也称发盘或报价，法律上称之为要约通常是卖方应买方询价的要求发出。完整的报盘应包括商品名称、品质、规格、数量、单价、交货期、付款方式等主要交易条件。
写这类信件时，注意要包括以下三方面内容：
１．首先应有礼貌地感谢对方的询价。
２．然后应该按对方要求介绍自己商品品质、规格、价格等主要交易条件。
３．最后应表达写信人希望对方早日答复并达 成交易的愿望。
April 18, 2006 Dear Sirs，Thank you for your inquiry of 12 April.We now have pleasure in enclosing full particulars of the electronic components that we manufacture for export and a copy of our price list.In view of high quality of our products, we believe that you will agree that the prices, which are all inclusive of CFR to London, are very competitive.Payment should be made by bill of exchange payable within 60 days after sight.We will also be pleased to allow you a cash discount of 5% if you are willing to complete payment within 30 days of invoice date.All orders will be sent to you within three days upon receipt of your firm order.We look forward to hearing from you.Yours sincerely，Mark Hamilton
Sales Manager 4.订购(Order)一般来说，订购信函至少应包括以下内容：
１．商品名称、型号、规格、颜色以及其他相关信息 ２．数量 ３．装运日期及方法 ４.商品单价 ５．包装 ６.付款方式
June 15, 2005 Dear Mr.Holland，How about your recent work and life? I’m Li Hua, the manager of the marketing department in Daniel Trade Company.I wish we would have a good cooperation between us.I am writing to you to push a quick payment of $10,000 for the products which our company sold to you.The payment is 10 days behind the schedule and it is overdue.Please find the enclosed catalogue of our summer products.I hope Mr.Holland will send new order as soon as possible, and you can enjoy the special offers from our company if you make early orders
We’re looking forward to your prompt reply.Yours faithfully，Li Hua 常用句型
• We thank you for your letter of …(date), sending us…
• We are pleased to enclose our purchase order No….for …
• If you can guarantee punctual delivery, we can place considerable orders with you.• If the quality and delivery proves to be satisfactory, we will give you larger order in the future.• We shall book a trial order with you, provided you will give us a 5% commission.• We find the quality is good and your business terms are satisfactory.• We are sorry to have to tell you that we cannot supply the goods you ordered on…because… • • • • We regret we are unable to supply what you require just now.We shall be much obliged if you will effect shipment as soon as possible.Thank you for your letter of June 9 enclosing your order No.437.We assure you that we will give our best attention to the execution of this order.12
第四篇：HR2级材料
1、入职培训制度的主要内容和条款包括哪些?
(1)培训的意义和目的;(2)需要参加的人员界定;(3)特殊情况不能参加入职培训的解决措施;(4)入职培训的主要责任区(部门经理还是培训管理者);(5)入职培训的基本要求标准(内容、时间、考核等);(6)入职培训的方法
2、培训服务制度的主要内容有哪些?
包括两个部分：一是培训服务制度条款;二是培训服务协约条款
制度条款要明确：员工正式参训前应先提出申请;培训申请批准后需履行培训服务协约签订手续;协约签定后方可参加培训。
协约条款要明确：参加培训的申请人;参训项目和目的;参训时间、地点、费用和形式等;参训后要达到的技能水平;参训后要在企业服务的时间和岗位;参训后，如果出现违约的补偿;部门经理意见;参加人与培训批准人的有效法律签署。
3、根据组织需要来确定培训需求和培训对象时，需考虑哪些因素?
根据组织需要确定培训对象应考虑的因素有：①反映组织未来要求的人事计划;②营造有利于培训成果转换的组织培训气候;③改善组织气氛与个体满意度
4、确定培训对象的基本原则是什么?
当其需，当其时：在最需要的时候选择最需要培训的人进行培训。
当其位：针对具体的岗位或职位及其在组织运营中的重要程度选员。
当其愿：充分体现员工个人发展愿望与组织需要的结合5、在设计调查问卷时，应注意哪些主要问题?
(1)问题清楚明了，不产生歧义(2)语言简洁(3)问卷尽量采用匿名方式
(4)多采用客观问题方式，易于填写(5)主观问题要有足够的空间填写意见
6、进行培训需求分析的具体表现是什么?
(1)、确认差距。差距确认有三个环节：一是必须对所需要的知识、技能、能力进行分析，即理想的知识、技能、能力的标准或模型是什么;二是必须对现实实践中缺少的知识、技能、能力进行分析;三是必须对理想的或所需要的知识、技能、能力与现有的知识、技能、能力之间的差距进行比较分析。
(2)、前瞻性分析(3)、保证人力资源开发系统的有效性(4)、选择培训方法，制定多样性的培训策略。
(5)、分析培训的价值及成本。(6)、获取内部与外部的多方支持
7、根据培训的具体要求提出优选培训方法的建议时，应考虑哪些因素?
优选培训方法时，应主要考虑以下几方面的要求：
(1)保证培训方法针对具体工作任务(2)保证方法与培训目的、课程目标相适应。
(3)保证培训方法与受训者群体特征相适应(4)培训的方式、方法，要与企业培训文化相适应
(5)取决于培训的作用与可能性(设备、费用、场地、时间等)
8、从培训方法与培训内容、培训目标的相互关系出发，对企业培训中的培训方法可分那几类?
(1)与事实和概念的教育培训相适应的培训方法。包括讲义法、项目指导法、演示法、参观等。
(2)与解决问题能力的培训相适应的培训方法。包括案例分析法、文件筐法、课题研究法、商务游戏法等
(3)与创造性培训相适应的培训方法。包括头脑风暴法;形象训练法、大家交换思考法等。
(4)与技能培训相适应的培训方法。包括实习或练习、工作传授法、个人指导法、模拟训练等。
(5)与态度、价值观以及陶冶人格情操教育相适应的培训方法。包括面谈法、集体决策法、职务角色扮演法、悟性训练、管理方格理论培训等。
(6)基本能力的开发方法。包括自我支持、OJT以及将集中培训运用在工作中的跟踪培训等。
9、遴选培训供应商应考虑哪些问题?
(1)该公司在设计和传递培训方面有多少和哪些类型的经验;(2)该公司人员构成及对员工的任职资格要求;
(3)曾经开发过的培训项目或拥有的客户;(4)为其提供服务的客户提供的参考资料;
(5)可说明所提供的培训项目是卓有成效的证据;(6)该公司对本行业、本企业发展状况的了解程度;
(7)咨询合同中提出的服务、材料和收费等事宜;(8)该供应商以前的顾客及专业组织对其声誉、服务和经验的评价。
10、为什么在培训过程中的每个阶段都要重视评估问题?
培训评估实质上是对培训信息进行处理和应用的过程。培训效果取决于培训过程中的每一步，培训评估意义的体现就来自于对培训过程的全程评估因此，在实施培训项目之前、之中和之后都要考虑评估问题，即从培训前、中、后三个阶段进行评估，和绩效考核评估。
首先，在培训前进行评估可保证①培训需求确认的科学性;②确保培训计划与实际需求的合理衔接;③帮助实现培训资源的合理配置;④保证培训效果测定的科学性。其内容包括培训需求整体评估;培训对象知识、技能和工作态度评估;培训对象工作成效及行为评估;培训计划评估
其次，在培训中进行评估可以保证①培训活动按照计划进行;②培训执行情况的反馈和培训计划的调整;③过程监测和评估有助于科学解释培训的实际效果。其内容包括培训活动参与状况监测;(目标群体确认，培训项目的覆盖效率;培训对象采用热情和持久性)培训内容监测(培训的构成或成分;强度、培训量;频率、时间安排);培训进度与中间效果监测(培训组织准备;学员参与情况、内容和形式、讲师和培训工作者、现代培训设施应用);培训环境监测;培训机构和培训人员监测(培训机构的规模和机构特征;机构的内部分工状况;机构服务网点发布状况;机构的领导体制;机构的沟通和协调机制;培训者的素质和能力;培训者的工作安排;培训者的态度)。
最后，效果评估有助于①树立结果为本的意识;②扭转目标错位现象;③效果评估是提高培训质量的途径。其内容：培训目标达成情况;培训效果效益综合评估;培训工作者的工作绩效评估。简答题
1.简述工作岗位分析的作用。
(1)岗位分析为企业选拔、任用合格的员工奠定了基础。
(2)岗位分析为员工考核、晋升提供了依据。
(3)岗位分析成为企业改进岗位设计、优化劳动环境的必要条件。
(4)岗位分析是企业制定有效的人力资源计划，进行人才预测的重要前提。
(5)岗位分析是岗位评价的基础，而岗位评价又是建立、健全企业薪酬制度的重要步骤。
因此，可以说，岗位分析为企业建立较为公平合理的薪酬制度提供了前提条件。
2.简述工作扩大化与工作丰富化的区别
答：工作扩大化和工作丰富化虽然都属于改进岗位设计的重要方法，但两者存在明显差异。工作扩大化是通过增加任务、扩大岗位任务结构，使完成任务的形式、手段发生变更;而工作丰富化是为员工提供获得身心发展和趋向成熟的机会，充实工作内容，促进岗位工作任务的完成，促进员工的综合素质逐步提高、全面发展。
3.简述工作岗位分析准备阶段需要解决的问题
答：在工作岗位分析的准备阶段，主要解决以下几方面的问题：
(1)根据工作岗位分析的总目标、总任务，对企业各类岗位的现状进行初步了解，掌握各种基本数据和资料。(2)设计岗位的调查方案。明确岗位调查的目的;确定调查的对象和单位;确定调查项目;确定调查表格和填写说明;确定调查的时间、地点和方法。(3)做好员工的思想工作，说明该工作岗位分析的目的和意义，建立友好合作关系，使有关员工对岗位分析有良好的心理准备。(4)根据工作岗位分析的任务、程序，分解成若干工作单元和环节，以便逐渐完成。(5)组织有关人员，学习并掌握调查的内容，熟悉具体的实施步骤和调查方法。必要时可先对若干个重点岗位进行初步调查分析，以便取得岗位调查的经验。
4.简述企业定员管理的作用
答：合理的劳动定员是企业用人的科学标准;
(1)合理的劳动定员是企业人力资源计划的基础;
(2)科学合理定员是企业内部各类员工调配的主要依据;
(3)先进合理的劳动定员有利于提高员工队伍的素质。
5.简述企业定员的原则
答定员必须以企业生产经营目标为依据;
(1)定员必须以精简、高效、节约为目标;
(2)各类人员的比例关系要协调;
(3)要做到人尽其才、人事相宜;
(4)要创造一个贯彻执行定员标准的良好环境;
(5)定员标准应适时修订。案例分析题
1.李明是国企M公司的人事主管。在逐步认识到实行规范化、现代化人力资源管理的重要性后，他决定在企业内开展岗位规范工作，进行工作岗位分析，编制全公司职员的工作说明书，以求为公司人力资源管理的各环节打下一个良好的基础。另外，作为国企的人事主管，他此举还有一个最直接的目的，就是想以此淘汰掉一大批不合格的人员：谁不能达到工作说明书的要求，就老老实实下岗。但这项工作该如何进行呢?李明先联系了几家人事咨询公司，但几次电话后，他觉得这些咨询公司的要价是公司领导无法接受的。自己做呢?人事部算上李明只有三个人，并且它们都没有专业学历。李明该如何做呢?
(1)你同意李明的做法吗?
(2)如果同意，请你帮李明设计工作岗位分析的步骤和程序
答：
(1)同意李明的做法。工作岗位分析是对企业各类岗位的性质、任务、职责、劳动条件和环境，以及员工承担本岗位任务应具备的资格条件所进行的系统分析与研究，并由此制订岗位规范、工作说明书等人力资源管理文件的过程。
(2)工作岗位分析的步骤和程序：
第一步，准备阶段
① 根据工作岗位分析的总目标、总任务，对企业各类岗位的现状进行初步了解，掌握各种基本数据和资料。
② 设计岗位调查方案。
明确岗位调查的目的。
确定调查的对象和单位。
确定调查项目。
确定调查表格和填写说明。
确定调查的时间、地点和方法。
③ 为了搞好工作岗位分析，还应做好员工的思想工作，说明该工作岗位分析的目的和意义，建立友好合作的关系，使有关员工对岗位分析有良好的心理准备。
④根据工作岗位分析的任务、程序，分解成若干工作单元和环节，以便逐项完成。
⑤ 组织有关人员，学习并掌握调查的内容，熟悉具体的实施步骤和调查方法。
第二步，调查阶段
该阶段的主要任务是根据调查方案，对岗位进行认真细致的调查研究。在调查中，灵活运用访谈、问卷、观察、小组集体讨论等方法，广泛深入地搜集有关岗位的各种数据资料。对各项调查事项的重要程度、发生频率详细记录。
第三步，总结分析阶段
该阶段首先对岗位调查结果进行深入分析，采用文字图表等形式作出归纳、总结。对岗位的特征和要求作出全面深入的考察，充分揭示其主要任务结构和关键影响因素，并在系统分析和归纳总结的基础上，撰写工作说明书、岗位规范等人力资源管理的规章制度。
2.顺达机械公司由于销售额减少而费用没有降低，导致公司上半年发生了亏损。公司总经理郭富在没有与任何人商量的情况下，决定在全公司范围内裁员，所有部门都必须裁减10%的员工。这导致了新盈利部门主管麦坚的强烈反对，并扬言要是非得裁员，就从他开始。麦坚主管的部门是公司最赚钱的部门，解雇他会给公司的经营带来很大的影响。总经理郭富陷入了困境当中。
(1)该案例中总经理郭富犯了什么错误?
(2)请为总经理郭富提出脱离困境的对策。
答：(1)总经理郭福错误在于:
① 没有对公司人力资源费用进行预算审核和支出控制，导致销售额下降而费用没有降低;
② 面对公司的亏损，没有与他人探讨，更没有深入分析原因，而是凭主观臆断采取行动;
③ 盲目裁员，没有考虑不同部门间的区别，要求所有部门都必须裁减10%。
(2)郭福摆脱困境的对策：
作为总经理，郭福应进行深入分析，找到真正原因，并采取相应的措施。通过对案例进行分析，找到导致销售额下降而费用没有降低的原因是：没有对公司人力资源费用进行预算审核和支出控制，因此，建议郭福采取以下措施。
第一步，人力资源费用预算的审核
① 审核人工成本预算。具体方法是：注重内外部环境变化，进行动态调整;注重比较分析费用使用趋势;保证企业支付能力和员工利益。
② 审核人力资源管理费用预算。首先要认真分析人力资源管理各方面活动及其过程，然后确定需要哪些资源、多少资源给予支持(如人力资源、财务资源、物质资源)。
第二步，人力资源费用支出的控制
① 制定控制标准。这是实施控制的基础和前提条件。
② 人力资源费用支出控制的实施。将控制标准落实到各个项目，在发生实际费用支出时看是否在既定的标准内完成目标。
③ 差异的处理。如果预算结果和实际支出出现差异，要尽快分析差异出现的原因，要以实际情况为准，进行全面的分析，并做出进一步调整，尽量消除差异。
第五篇：投诉信格式级
转自第一公文网
写投诉信应本着真实的原则，如实的反映情况，投诉信应包括以下几部分：
一、投诉者的姓名、性别、国籍、职业、单位（团体）名称、地址、联系电话。
二、被投诉者的名称、通讯地址、联系电话。
三、投诉的事实与理由。
四、具体赔偿要求。
五、与事实有关的证明材料，如合同、传真、机船车票、门票、凭证、发票等。
另外，投诉者应该按照被投诉者数提出诉状副本，并依法在投诉过程中提供新证据。旅游投诉是保护自身合法利益的手段，是旅游管理机关处理旅游质量等问题的行为。
投诉信基本特征是反映问题，诉说原由，目的是解决问题。写投诉信形式可以不拘一格，但反映问题时一定要把真实情况说出来，尽可能让人一看就明白。
第一，基本要素一个都不要少，一个都不要假。基本要素主要包括时间、地点、人物、事件、联系方式等，简单来说就是什么人什么时候在哪里遇到什么事情为什么没有解决，哪些问题需要报社提供帮助。联系方式包括投诉人和被投诉人的详细地址、电话、传真号码等。第二，重点要突出，篇幅不宜长。投诉的内容要突出重点，尽量简明扼要，最好是在一至两页纸的篇幅内，把最想说的话说出来，让人一目了然。儋州市一位中学生投诉学校乱收费问题，她只用了不到100字的篇幅，另附一张收费单据（复印件）就把情况反映清楚了。第三，尽可能提供证据，让人觉得你在理。投诉时最好提供足够的证据，让人觉得你投诉的内容真实可靠可信，更容易促进解决问题。通常在信中附寄的证据有：各种单据、证件、合同（协议）书、批文（批字、签字）、判决（裁定、鉴定）书等等。注意：邮寄或传真时只用复印件，原件自己保存好。
第四，注意时效，及早投诉。有好多事情是受时间限制的，如果超过规定期限（比如合同规定的期限、法律规定的时效），再行投诉有关部门依法可以不予受理。所以投诉要及早，要讲究时效。
报社接到读者来电来信来访后，有一套处理程序和方式。首先是进行登记分类，可以公开见报的派记者采访报道，不便见报的编写成“内参”或“读者来信摘编”或转办。总之，报社会想方设法为你排忧解难。另外，我们在处理读者投诉问题过程中，不许工作人员收取读者任何钱物，一般不公开投诉人的姓名、地址和联系电话号码，注意保护投诉人。
范文：
县委、县人民政府：
我们近百户居民联名投诉位于新时代乐园37幢二楼的春海酸菜鱼、盛小毛家常菜馆。其噪音、油烟、周边环境恶劣，严重影响周边近百户居民的正常生活，虽经与其当事人交涉，并向环保局反映，至目前为止毫无整改表现，我们不得已将集体上访至任何一级能够为民做主的政府部门。其原因是：
一、噪音从上午十一时至下午二时，晚上六时至十一时，拖桌子、拉板凳、清理杂物动静太大，让人无法休息，特别是读书的学生，中午无法休息，下午上课打瞌睡，晚上无法安静做作业，成绩明显下降，这种误人一生的严重情形，我们无法容忍。
二、未按大气污染防治条例、搞好专有烟道及排污设施，而是将烟道直接通在我们所有居民的下水道，导致油烟通过下水道直接排到我们家中，每家里油烟臭味熏天，油烟排不及还把室外阴井盖掀起，导致我们这两幢整幢楼，屋内屋外都是臭味，实难忍受。
三、疏于管理，胡乱操作，将摘菜、切菜、洗菜等活在室外进行，其垃圾、气味、脏水、蚊蝇遍地，与小区现代生活环境形成恶劣反差，几乎不是人居住之地。
四、经与当事人交涉数次，并向上级主管局反映，均不能得到解决，其态度极其恶劣，原因在有钱人欺人、有权支撑，听说该老板亲表哥是滨海县政协副主席、环保局长，能一手遮天，老板有恃无恐，百姓无望，盼有青天，相信县委、县政府领导，能解民于水深火热。否则我们将集体上访，经维护我们的全法生存权。
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