酒店英语：礼宾部常用英语

第一篇：酒店英语：礼宾部常用英语

美联英语提供：酒店英语：礼宾部常用英语

小编给你一个美联英语官方试听课申请链接：http://www.xiexiebang.com/?tid=16-73374-0 礼宾部常用词汇礼宾部 Concierge 门童 Doorman 行李生 Bellman 司机 Driver 导游 Tour guide 行李 Luggage 行李牌 Luggage tag 行李车 Trolley 行李房 Store Room 行李架 Luggage rack 行李寄存 Keep luggage 雨伞 Umbrella 贵重物品 Valuables 自助早餐 Buffet breakfast 洗手间 Toilet / WC 火车站 Railway station 超市 Super market 贵宾车服务 Limousine Service 五星级酒店 Five-star hotel 电梯 Elevator / Lift

机场 Airport 商场 Shopping center 小费 Tip 接机服务 Pick-up service 叫早服务 Morning call 叫醒服务 Wake up service 易碎物品 Fragile objects 往前直走 Straight on 前厅部Front office department 前台 Front desk 总机 Service center 商务中心Business center 票务服务Ticket service 西餐厅 Western restaurant 中餐厅 Chinese restaurant 大堂吧 Lobby bar 医务室 Clinic Room 桑拿 Sauna 按摩 Massage 会议室 Meeting room 停车场 Parking lot 总经理 General manager[GM]

总监 Director 经理 Manager 大堂副理 Assistant manager[AM] 主管 Supervisor 领班Captain 宾客服务 Guest service[GS] 前台接待 Receptionist 楼层服务Housekeeping 维修人员 Repairman 换钱 Change money 明信片 Postcard 洗衣 Laundry service 小心轻放 Handle with Care 请勿倒立 Keep Top Side Up May I help you sir? 我可以帮你吗，先生? How many pieces of your luggage sir? 你有多少件行李，先生? Are these your luggage? 这些是您的行李吗? Is this everything, sir? 这是全部东西吗，先生? Let me help you with your luggage.让我来帮您拿吧。I will take care of your luggage.我会照看您的行李的。Just moment please, sir.I'll bring them to you right away.等一会儿，先生。我马上送来。The bellman will show you to your room, sir.先生，行李生会送您到房间的。Here is your room key.给您房间钥匙。You may leave your luggage in the Concierge.您可以把行李放在礼宾部。Would you like to leave your luggage here? 您要寄存行李吗? Don’t worry, your luggage will

be sent up at once.别担心，您的行李很 快就会送上去的。May I know your room number? 您能告诉我您的房间号吗? May I have a look at your room card? 我可以看一下您的房卡吗? Do you mind if I put your luggage here? 我把您的行李放在这里好吗? Please sign your name here.请您在这里签名。Would you like me to call a taxi for you? 你需要我为你叫一辆出租车吗? About 60 minutes by taxi from here to Airport.从这里到机场大概需要 60 分钟。I'm sorry to have kept you waiting.对不起让你久等了。Would you tell me your phone number? 您能告诉我您的电话号码吗? After you, please./ You first, please.你先请。

This way, please 这边请。Is there anything else I can do for you? 您还有什么事要我做吗? I’ll send the luggage up by another lift.我乘另一部电梯把行李送上去。Here we are, sir, room 1101 先生，1101 房到了。

第二篇：酒店礼宾英语

Arrive

1.Good morning / afternoon / evening ,welcome to Galactic Peace Internation Hotel 2.Execuse me , how may I take your your luggage ? 3.So you have 2 pieces of luggage althegether ? 4.Is therer anthing valuable or breakable in your luggang ? 5.After you pleace 6.The reception desk is straight ahead.This way please.7.Mr.Zhong I’ll show you to your room , your room is on the 25th floor in the executive floor 8.Is it your first time to live our hotel.9.Our western restaurant is on the 2nd floor.There are 2 style breakfast you can choose.The business time of the buffet breakfast is 6:30-10:00 , and the HK early morning tea is 7:00-11:00.The swimming pool and the gymnasium are on the 4th floor , it’s free for you by your room card.10.Here we are.Mr.Zhong after please!11.Mr.Zhong.This way please!Just a moment , let me open the door for you.12.Afthe you.Mr.Zhong.13.Mr.Zhong , how do you feel about this room ? 14.Mr.Zhong , do you mind if I put your 2pieces of luuggage here? 15.Mr.Zhong , would you mind me intraduce your room ? This is the mini bar , this is the safe , this is the reticle-port.Ifyou want use the telephone , please dile 8 before the room number or dile 9 before the outside number.16.Mr.Zhong , is there anything else I can do for you ? 17.If you have anything need , please dile 6 ,the Conciergewill help you everytime.18.Thank you!Mr.Zhong!That’s very kind of you!19.Enjoy your time!

Depart

1.Could you tell me what’s your room number

2.Mr.Zhong , could you tell me how many pieces of luggage do you have , and what’s the time we can go to your room to take your luggage ?

3.Mr.Zhong , your room number is 2501 , we’ll go to your room to take your luggage 3 minutes later , is it OK ?

4.Mr.Zhong , do you mind us to arrange a car for you ?

5.Good afternoon.Mr.Zhong , I’m the bell boy ,I”LL take your luggage , is your luggage really now ?

6.Mr.Zhong , how may I help you ?

7.Mr.Zhong , so you have 2 pieces of luggage altogether ?

8.Mr.Zhong , your 2 piece of luggage are in the truck , is it OK ?

9.Mr.Zhong , thanks for your coming!We look forward to your coming next time!Enjoy your trip!

Car Reservation

1.Could you tell me your room number ? 2.What’s your family neme please ?

3.Mr.Zhong ,could you tell me when will you need the car ?

4.Mr.Zhong , could you tell me how many people will take the car , there are 4-seat car , 7-seat business car and the 19-seat Coaster to rent in our hotel.5.Mr.Zhong , coulld you tell me where are you going ? Is it a sigle-trip or round-trip ? 6.Mr.Zhong , the rental charge of going to the airport is 260yuan RMB one way.7.Mr.Zhong , how would you like to pey for the rental charge , in cash or entry in your room charge ?

8.Mr.Zhong , coulr you tell me your flight number and the time of your plane take-off.9.Mr.Zhong , could you tell me your telephone number , that we can contact you in time.10.Mr.Zhong , let comfirm your rental imformation , you booker a business car to the airport at 8:00 a.m.on 10th , the rental charge is 26-yuan RMB , it will be taken when you check out , your telephone number is *** , is it right ?

11.Mr.Zhong , this is your receipt ,please sign your name.Thank you!Enjoy your time!

Goods Reley

1.Could you tell me your room number ? 2.3.4.5.6.Mr.Zhong ，Mr.Zhong , could you tell me how many pieces of goods you want to reley ? Mr.Zhong , please fill the imformation of the fetcher in the reley list.Mr.Zhong , you can ask your friend to come to the concieage to fectch the goods.Mr.Zhong , we’ll comfirm your friend’s telephone number , room number and his nameto fetch the goods.And please sign your name here.7.Good afternoon , what’s your full name please ?

8.Mr.Zhong , wait a momenty please ,I’m going to take your goods.9.Mr.Zhong , we must comfirm your imformation.10.Thank you Mr.Zhong!Please comfirm your goods.11.Thanks for your coming!

Luggage Depositing

1.Could you tell me your room number ? 2.Mr.Zhong , is there anything valuable , breakable , inflammable or dangerous in your luggage ? 3.Mr.Zhong , how many pieces of luggage you want to checked ? 4.Mr.Zhong , when will you fetch your luggage ? 5.Mr.Zhong , please sign your name here.6.Mr.Zhong , this is the second halh of the luggage tap , you can use it to fetch your luggage , please take it care.7.good afternoon sir.Are you coming here to fetch your luggage ? 8.Please sign your name here please.9.Mr.Zhong , wait a moment please.10.Mr.Zhong , you checked 2 pieces of luggage althgether , are these your luggage ? 11.Mr.Zhong , where can I sent your luggage to ? 12.Mr.Zhong , welcome to our hotle next time!Enjoy your time!

第三篇：酒店礼宾部常用英语(最全版)

酒店礼宾部常用英语汇编

酒店礼宾部常用英语汇编

重要词汇: 礼宾部 Concierge 行李生 Bell man 门童 Doorman 行李 Luggage 行李架 Luggage rack 行李存放处 Luggage Depository 行李车 Baggage trolley 司机 Driver 电梯 Elevator 洗手间 Toilet

常用词汇: 五星级酒店 Five-star hotel 前厅部

Front office department 总台 Front desk 总机 Operator 游泳池 Swimming pool

中餐厅 Chinese restaurant 大堂吧 Lobby lounge 桑拿 Sauna

会议室 Meeting room 停车场 Parking lot 总经理 General manager 大堂副理 机场 Airport

火车站 Railway station 商场 Shopping center 超市 Super market 小费 Tip 雨伞 Umbrella

接机服务 Pick-up service 行李寄存 Check baggage 叫早服务 Morning call 自助早餐 Buffet breakfast 往前直走 Straight on 商务中心 Business center 经理 Manager 西餐厅 Western restaurant Assistant manager [AM]

酒店礼宾部常用英语汇编

ll help you with your luggage immediately.如果您要退房，请致电6849，我们将马上帮您运送行李。

13.May I know your room number? / What's your room number, please? 您能告诉我您的房间号吗?

14.May I have a look at your room card? 我可以看一下您的房卡吗?

15.Do you mind if I put your luggage at here? 我把您的行李放在这里好吗?

16.Please sign your name here.请您在这里签名。

17.Would you like me to call a taxi for you? 你需要我为你叫一辆出租车吗?

18.Would you want a taxi? 需要出租车吗?

19.About 20 minutes by texi from here to Airport.从这里到机场大概需要20分钟。

20.I'm sorry to have kept you waiting./Sorry to have kept you waiting.对不起让你久等了。

21.Would you tell me your phone number? 您能告诉我您的电话号码吗?

22.After you, please./ You first, please.你先请。

23.This way, please.这边请。

24.Is there anything else I can do for you? 您还有什么事要我做吗?

25.I see what your mean.我了解你的意思。

26.I’ll send the luggage up by another lift.我乘另一部电梯把行李送上去。

酒店礼宾部常用英语汇编

How long would you like to stay? 请问您要逗留多久？ How many tickets would you like to buy? 请问您要买几张票？

4． 在提供建议协助、征求意见时，可使用 Shall I ~ 或 Would you like me to do ~? Shall I draw the curtains? 请问需要我把窗帘拉上吗？ Shall I draw you a map? 请问要我为您画一张地图吗？ Shall I make the reservation for you? 请问要我为您安排预约吗？

二、招呼语

Good morning.(用于中午以前)Good afternoon.(用于中午至下午六点以前)Good evening.(用于下午六点过后)Good morning, sir.Are you checking-out? 早上好，先生，请问您要退房吗？

Good afternoon, sir.Welcome to XXX Hotel.中午好，先生，欢迎光临XXX酒店

Good evening, sir.May I help you? 晚上好，先生，请问我能为您服务吗？

三、回答 1.一般性的回答

I see, sir.我明白了，先生。Certainly, sir.好的，先生。

酒店礼宾部常用英语汇编

Have a nice day.祝您有美好的一天。Please enjoy your stay 祝您住宿愉快。

We hope to see you again soon.希望不久能再次见到您。Thank you for staying with us.谢谢光临。8．当客人的英语难以理解时。面对客人的疑问，不要只是一味地傻笑，或是一直说 Yes。如果听不懂时，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。

Pardon? 对不起？（你能重复一遍吗？）Pardon me? 对不起？（你能重复一遍吗？）Sorry? 对不起？（你能重复一遍吗？）

Could you repeat that, please? 请您重复一遍好吗？

情景对话

一、在门口迎接客人

Doorman[D]: Good evening, sir and madam．Welcome to our hotel．

门童[D]：晚上好。欢迎光临！Mr Smith[S]： Good evening． Smith先生[S]：晚上好。

[D] Excuse me, sir． So you have got altogether four pieces of luggage？

D：对不起先生，您一共带了4件行李是吗？ [S] Yes.酒店礼宾部常用英语汇编

B：在一楼，先生。出电梯右转就到了。S：When will it open? S：什么时候开呢？

B：The service time is 6:30am.To 10:00am..B：营业时间是早上6点半到10点。S：OK。

B：Here we are, sir.Room 1101.Let me help you to open the door.B：我们到了先生，1101房。让我帮您开门吧。[门开后] B：You first, sir.Do you mind if I put your luggage at here? B：您先请先生，我把您的行李放在这里好吗？ S：It's OK, Thank you many much, S：好的，非常感谢。

B：That’s my job.How do you like this room? B：这是我们工作。房间如何呢先生？ S：It's very cozy．I like it very much.S：非常舒适，我很喜欢。

B：Right, is there anything else I can do for you? B：还有其他需要吗？ S：No, Thank you.B：OK, Good night.三、On the way to the room 展示房间

酒店礼宾部常用英语汇编

这是您第一次来上海吗？ G : Yes , it is.是的。

B : I hope you’ll have time to see Shanghai.There is a lot to see.我希望您有时间多逛逛上海。这里有许多可逛的地方。G : I’m sure there is.我相信是的。

B : This is the 12th floor.Your room is to the right（left）.After you , sir.This way , please.这是12层。您的房间在右手边（左手边）。您先请，先生。这边请。

三、客人寄存行李

Mr Smith[S]：I want to check my luggage.S：我想要寄存我的行李。

Bellman[B]：Certainly, sir.You can check luggage here.Please go through the formalities.B：当然可以，先生。你可以把行李寄存在这里。请您办一下寄存手续。S：No problem.S：没问题。

B：May I know your room number? B：您是几号房的？

S：My room number is 1101.1

酒店礼宾部常用英语汇编

D：Sorry to have kept you waiting, sir.Are there four pieces in all? D：不好意思让您久等了，先生。您一共是四件行李对吗？ S：Yes.S：是的。

D：Let me take them to the trunk.D：让我把他们放到后背箱吧。S：OK, thank you very much.S：非常感谢。

D：You are welcome.Sir.Hope to see you again.Wish you good luck.D：不客气先生，希望能再次见到您。祝你好运。

五、搭乘电梯

（1）Here we go to the elevator.电梯在这边.（2）After you, sir.您先请.（3）This way, please.这边请.（4）Watch your step, sir.请慢走,先生.（5）Which floor, sir? 去哪一层,先生?（6）Just a moment, please.The elevator will be here soon.请稍等,电梯马上就下来了.六、接电话领取行李

B : Good mooring，This is the concierge.May I help you ?

酒店礼宾部常用英语汇编

有什么贵重或易碎物品吗？ G : No.没有

B : This is your claim tag , sir.We’ll keep your luggage at the bell captain’s desk.Coould you 这是你的行李标签，先生。我们会把你们的行李在行李台。pick it up there.Please ? 请您把它捡起来。好吗？ G : Certainly.可以

B : Thank you , sir.谢谢你，先生。G : You are welcome.See you later.不客气。再见。

八、客人询问餐厅

S：Excuse me，where is the restaurant？ S：对不起，请问餐厅在哪里？

D：We have Chinese restaurant and a western-style restaurant．Which one do you prefer？ D：我们这里有中餐厅和西餐厅，您更喜欢哪个呢？ S：I'd like to try some Chinese food today． S：今天我想来点中国菜。D：The buffet? D：要自助的吗？ S：Yes.S：是的。

D：Is on the second floor．This way, please.5

5点半到晚

第四篇：酒店礼宾部常用英语对话,值得收藏!

酒店礼宾部常用英语对话，值得收藏！

泛瑞翻译

一、门童英语

Goodmorning, sir.Welcome to our hotel.早上好，先生，欢迎光临。

Goodafternoon, madam.Are you going to check in? 下午好，女士，您打算登记入住吗？

Pleasecheck in at the reception desk in the lobby.请到大堂接待处登记。Wouldyou like a taxi? 您想叫出租车吗？ Whereare you going, sir? 先生，您打算去哪里？

Ittakes about ten minutes by taxi.坐出租车大约要10分钟。

Just amoment, please.I’m sure a taxi will be available in a few minutes.请稍等，过几分钟就会有出租车的。There’sparking space in the garage.停车场有空位。Parkingis free for guests of the hotel.宾客免费停车。

If youdon’t know how to come back, give us a call.如果您不知道怎么回来，可以给我们打电话。Have apleasant trip, sir.先生，祝您旅途愉快。

二、行李员英语

May Itake your luggage for you? 我来帮您拿行李，好吗？

Just amoment, please.I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。

Don’tworry, sir.Your luggage will be sent up at once.先生，别担心，您的行李很快就会送上去。

Whenyou check out, please call number 32 and we’ll help you with your luggageimmediately.如果您要离店，请拨打32，我们会马上帮您运送行李。Howmany pieces of luggage do you have? 请问您有几件行李？ Isthere anything valuable or breakable in your bag? 您包里有贵重物品或易碎物品吗？ May Ihave your room key, please? 请把您房间的钥匙给我，好吗？ Isthis the correct number of bags? 您的行李数目对吗？

Twosuitcases and one bag.Is that right? 两只箱子和一个包，对吗？

I’llshow you to the Front Desk.This way please.让我带您去总台，请走这边。

三、情景对话

（一）-欢迎客人

D: Doorman门童 S: Mr.Smith 史密斯先生 D: Goodafternoon, sir.Welcome to Sheraton Hotel.下午好，先生！欢迎光临喜来登酒店。S:Thanks, good afternoon.I want to stay in.下午好，谢谢。我想办理入住。

D:Please come in and contact the reception desk.请到前台办理手续。S:Where is it? 在哪里？

D:It’s straight ahead.The porter will help you to handle the baggage.前方直走，行李员会帮您运送行李。S: OK.好的。

D:Please step this way.It’s slippery, please mind your step.请小心脚下，地面有些滑，注意前方台阶。S:Thank you.谢谢。

四、情景对话

（二）–欢送客人

D: Doorman门童 L: Miss Li 李小姐 D:Madam, can I help you? 女士，有什么可以为您效劳的吗？

L:Could you call a taxi for me? I have just checked out.你能帮我叫辆出租车吗？我刚已经办理了离店手续。D:Yes, madam, where to go? 好的，女士，您准备去哪里？ L: Theairport.机场。

D:Just a moment, please.请稍等。

D: Thetaxi is waiting for you at the entrance.出租车已经在门口等您了。

L:Thank you.Would you help me with my baggage? 谢谢你，能帮我拿下行李吗？ D:Certainly, madam.当然了，女士。

D:There are two pieces in trolly.Is that correct, madam? 女士，就这车上的两件行李，是吗？ L:You're right.对的。D:Please.请。

L:Thank you very much.Goodbye.非常感谢你，再见。

D:Goodbye, have a nice trip.再见，祝您旅途愉快。

五、情景对话

（三）-运送行李

P:Porter 门童 G: Mr.Green 格林先生

P:Good afternoon, sir.Welcome to Grand Hyatt hotel.下午好，先生！欢迎光临君悦酒店。G:Thank you.谢谢。

P: Howmany pieces of luggage do you have? 请问您有几件行李？ G:Just these three.就这里的三件。

P: Twosuitcases and one bag.Is that right? 2个行李箱和一个袋子，对吗？ G:Yes, that’s all.是的，就那么多。

P:I’ll show you to the front desk.This way please, I will put your bags by thepost over there.我带您到前台，这边请，行李我会帮您运送到前台的。G: Isee, thanks.好的，谢谢。P:Another porter will show you to your room when you have finished checking in.您办完手续后会有行李员帮您将行李运送到房间。G: Ok,fine.好的，谢谢。

P:Please enjoy your stay.祝您入住愉快。

第五篇：酒店英语学习内容及礼宾部接待礼貌用语

酒店英语学习内容

①前台英语:电话订房、介绍房间酒店设施与服务、前台接待、电话留言、为宾客提供信息与解决宾客的需求、推广与促销技巧、优质服务理念、应付宾客投诉、结账等。

②礼宾英语:迎宾、接待、解答问题和解决宾客需求、行李寄存、迎宾饮料、优质服务理念、如何向宾客道歉及其他礼宾常用英语。

③客房英语:解释客房部服务内容、解释房内设备、应答宾客的需求、询问宾客是否打扫房间、应付宾客投诉、汇报客房服务问题、优质问题。

④餐饮英语:订位、接待、菜单点菜、介绍菜色、菜的做法、介绍酒水饮料、服务理念、帮助宾客解决日常细节推广与促销技巧、优质服务理念、应付宾客投诉、结账。

⑤综合酒店英语:综合酒店英语课程，对学员的英语程度要求较高，适合大堂副理、客户公关主任、礼宾部高级职员。从宾客入住到结账的整个流程，范围遍及前台、客房、商务中心、餐饮等部门，解答宾客面对的问题包括与宾客的信件沟通，为宾客解释工作流程、推广与促销技巧、优质服务理念、处理宾客的投诉，给宾客指点迷津。

礼宾部机场火车站接待礼貌用语:

1.1早上好，先生/小姐，欢迎到×市，我是金江宾馆梨春苑的迎宾代表，我的名字叫××，请问贵姓（如一位就不用问，中招呼×先生/小姐）。

1.2让我带你们去班车，车辆就在前边，我可以替您拿行李吗？

1..3这位司机叫××，他会载我们一起到酒店。

1.4Good morning Sir/Madam Welcome to Xi’an.I am airport representative of Paradise Report, my name is ××, and May I know your name, please?

1.5The car is ready, it is being parked at the front.Let me show the way.May I help you to carry your baggages?

1.6This is ×××, he will drive us back to hotel.