第一篇：空乘面试常见问题
空乘面试常见问题
Problem Solving
Can you work under pressure?
What is your greatest strength?
What is your greatest weakness?
What have you done to correct your weaknesses?
Have you ever failed?
What is your biggest failure?
How do you handle failure?
How do you handle change?
When you are in charge, how do you motivate people?
Describe a time when you resolved a conflict?
How do you handle conflict?
Previous Employment
What is the hardest thing you ever did in your current job?
Why have you held so many jobs?
Do you consider yourself a loyal employee?
What did you like about your last job?
What did you dislike about your last job?
What was your favorite job?
What was your least favorite job?
What have you learned from previous jobs?
How long will you stay with our airline?
What would your coworkers say about you?
What would your previous supervisors say about you?
What were the people like at your last company?
What did you dislike about your last employer?
If you could change one thing about your last employer, what would it be?
Were you satisfied with your performance at your last job?
Was your previous employer satisfied with your performance?
Have you ever been fired?
If so, why were you fired?
Have you ever been asked to resign from another job?
What will your references say?
Can we check your references?
How many sick days did you take last year?
Is this typical?
Personality and Motivation
Do you consider yourself a success?
Were you ever under a great deal of pressure?
What kinds of decisions are most difficult for you?
Why has it taken you so long to find a job?
Why do you want to be a flight attendant?
What part of being a flight attendant interests you most?
What kind of contributions will you make to our airline?
Where else are you interviewing?
Have you applied to other airlines?
When are you available to start?
What are your outstanding qualities?
What interests you most about being a flight attendant?
What can you do for us that others can''''''''''''''''t?
Describe a difficult problem you''''''''''''''''ve dealt with.How important is appearance?
What do you think will be the biggest challenge of being a flight attendant?
What is the best part of being a flight attendant?
Do you have any natural talent or skill, something that comes easy to you?
What do you like to do in your spare time?
How would you handle an abrasive Captain or coworker?
Have you ever been described as stubborn or hardheaded? By whom?
Do you ever freeze in social situations?
Have you ever worked with someone who talked too much? How did you handle it?
Are you skilled at sizing people up?
Have you ever been part of a problem?
Have you ever had to support the directives of higher management, even when you disagreed with it?
Have you ever lied?
Have you ever broken a law?
Have you ever stolen something?
Have you ever found a work policy or rule to be distasteful? How did you handle it?
Have you ever been tempted to break a work rule or policy? What did you do?
Why do you want to work for our airline?
What kind of experience do you have?
Are you willing to be based wherever the company sends you?
What would you like to be doing ten years from now?
Why should we hire you?
What are your qualifications?
What is your biggest accomplishment?
What are your career goals?
How does a flight attendant job fit into your career goals?
What personal characteristic best describes you.Do you prefer to work alone or with others?
Do you consider yourself a team player?
Describe your team style.Are you self motivated?
What motivates you?
Describe your relationship with peers.What kind of people do you prefer to work with?
Describe your personality?
How do you handle criticism?
Were you ever unfairly criticized?
Skills
Do you read, write and/or speak a foreign language?
Are you willing to learn a foreign language?
Are you a leader or a follower?
What have you learned from your previous jobs?
What kind of employee are you?
What was your favorite subject in school?
What was your least favorite subject in school?
Tell us about your leadership skills.What was your major success as a leader?
What was your major failure as a leader?
What do you think are the most important components of a practical leadership philosophy?
Whose leadership qualities have you most respected?
Have you incorporated his/her leadership qualities?
Have you ever had an unexpected leadership role? How did it work out?
What are your assets?
Whom do you most admire?
Other Questions
What bases does our airline have? What type of aircraft?
Who is the president of our company?
How long has our airline been in existence?
How do you feel about the airline industry?
How do you feel about being away from home frequently?
How do you feel about relocating?
How do you feel about unions?
What do you feel is the role of unions?
Why do you want to leave your previous employer?
Will we find anything on our background search that you''''''''''''''''d like to discuss now?
Is there anything you would like to discuss?
Do you have any questions?
回答故事性問題的技巧
每一家航空公司在顧用空服員是都有他們自己的標則，可是大致上都是大同小異，如果你能在面試前做好準備，那麼在面試時，就不會因為緊張過度而表現失常。
一般航空公司所需要空服員的特質有下列幾點：
◎ 值得信賴及誠實
◎ 熱忱及信心
◎ 姿態及自信
◎ 聆聽與溝通的技巧
◎ 自動自發及活力
在面試時，有時主考官有會出一先問題，並要求你做一個完整故事性回答。在家裡準備時，首先可以擬定幾個問題，寫下可能的回答，並有條理的從過去闡述到現在。答案的內容要包括：
◎ 起頭開始敘述整個故事，但注意要保持簡短，並與主題有關不要離題。◎ 結束-告訴他們你從過去的經驗中學到什麼？以及一些你個人的感想。
接下來把寫下來的東西重新看一遍，調整所寫的內容。然後用攝影機錄下自己回答的情形。重覆的觀看並不斷的改進。也可以請朋友們給你一些誠實的意見。最後，很重要的一點就是團隊精神與組織能力，其實在面試時，主考官就能看出你是否具備這樣的條件。因為從你的回答中可以看出你是否用心準備過，並利用不同的資訊充實自己。
進入面試時
◎ 要放鬆精神、態度從容不迫，並且面帶微笑。
◎ 在回答前在心裡做一次快速的整理，但不要拖的太久，也不要太明顯。
◎ 回答時要口齒清晰，有條不紊的回答。
◎ 如果在回答中主考官突然打斷你的回答，並由你的回答中問你其他的問題，千萬不要漏出訝異及慌張的神情。同樣的重覆第一及第二個步驟，記住自己的重點，不要因為主考官混淆了題目，連自己的答案也亂了。
****建议面试穿职业装 头发最好盘起来。化妆最好比生活中的重一些。
自我介绍要准备的详细些，把关于自己自我介绍中，对方可以提出疑问的问题着重准备。
自信很重要，口试避免出现冷场情况，听不懂可以让对方在说一次，不要所答非所问。
始终保持微笑状态，别的面试人讲话时候要表现出有兴趣，必要时给与回应。
表现出机灵的样子，不要木纳没有表情的呆着。考官会时刻注意你的行为。
第二篇：空乘面试常见问题
空乘面试常见问题Why do you want to be a flight attendant?为什么你想成为一名空乘人员？First of all ,I have a dream since childhood.I dream that I fly in the blue sky like a bird.Second , I have serve spirit.I would like to serve people from all over the world with my wonderful service.What part of being a flight attendant interests you most?空乘的哪些方面最吸引你？What are your outstanding qualities?你最杰出的品质是什么？
(1)My outstanding quality is patience.I think it is very important no matter what we do.I’m patient to anyone soI’m popular among my friends.(2)My outstanding quality is responsibility..I think it is very important no matter what we do.I have a strong sense of responsibility and I do everything very seriously.What do you think will be the biggest challenge of being a flight attendant?你认为作为一名空乘人员的最大挑战是什么？What is the best part of being a flight attendant? 作为一名空乘人员，最重要的是什么？What do you like to do in your spare time?你有哪些业余爱好？ 7 How important is appearance?一个人的外貌有多重要？Can you work under pressure?你能在有压力的情况下工作么？ 9 What is your greatest strength?你最大的优点是什么？
(1)My great strength is my smile.What is your greatest weakness?你最大的缺点是什么？ MyWhat have you done to correct your weaknesses?你为改进你的缺点做过什么？
12Have you ever failed?你曾经失败过么？What is your biggest failure?你最大的失败是什么？ 14How do you handle failure?你怎样面对失败？
15How do you handle change?你怎样面对变化？
16How do you handle conflict? 你会怎样处理意见不合？
第三篇：空乘面试英语常见问题
Have you ever found a w02k policy 02 rule to be distasteful? How did you handle it?Have you ever been tempted to break a w02k rule 02 policy? What did you do?Why do you want to w02k f02 our airline?
What kind of experience do you have?
Are you willing to be based wherever the company sends you?
What would you like to be doing ten years from now?
Why should we hire you?
What are your qualifications?
What is your biggest accomplishment?
What are your career goals?
How does a flight attendant job fit into your career goals?
What personal characteristic best describes you.Do you prefer to wo-rk alone 02 with others?
Do you consider yourself a team player?
Describe your team style.Are you self motivated?
What motivates you?
Describe your relationship with peers.What kind of people do you prefer to wo-rk with?
Describe your personality?
How do you handle criticism?
Were you ever unfairly criticized?
Do you read, write and/o-r speak a fo-reign language?
Are you willing to learn a fo-reign language?
Are you a leader o-r a follower?
What have you learned from your previous jobs?
What kind of employee are you?
What was your favo-rite subject in school?
What was your least favo-rite subject in school?
Tell us about your leadership skills.What was your majo-r success as a leader?
What was your majo-r failure as a leader?
What do you think are the most imp02tant components of a practical leadership philosophy?Whose leadership qualities have you most respected?
Have you inco-rpo-rated his/her leadership qualities?
Have you ever had an unexpected leadership role? How did it wo-rk out?
What are your assets?
Whom do you most admire?
Other Questions
What bases does our airline have?What type of aircraft?Who is the president of our company?
How long has our airline been in existence?
How do you feel about the airline industry?
How do you feel about being away from home frequently?
第四篇：空乘面试常见问题50问
空乘面试常见问题50问
1.你受欢迎吗？你的朋友如何评价你？
2.你为什么想当一名乘务员？父母对你当乘务员怎么看？ 3.你对国内的航空公司了解多少？举例说明。4.你从何时起想成为一名空中乘务员的？ 5.空乘服务这个职业将给你带来什么？ 6.如果你被录取，你下一个目标是什么？ 7.如果乘客提议结伴旅行，你会怎么做？ 8.请你说一说如何提高学习成绩。9.你对做兼职有何看法？
10.你在学校生活期间参加过社会活动吗？ 11.学校生活给你印像最深的是什么？ 12.在上大学前你准备做什么？ 13.你工作后有继续充电的打算吗？
14.你对将来工作时间以外的超时工作怎么看？ 15.请说一说本人的职业观？ 16.你对“团队意识”如何理解？ 17.你参加了其他院校的面试吗？ 18.你认为自己的英语实力如何？ 19.你在校期间获得过哪些荣誉？ 20.你认为自己的性格如何？ 21你的优点和缺点是什么？
22.学生时代印象最深的是什么事？ 23.你在校期间参加过什么社团活动？ 24.你对“服务意识”如何理解？ 25.你有哪些特长？
26.你最喜欢哪一学科？为什么？ 27.你如何提高自己的沟通能力？ 28.介绍一下你的母校？
29.你理想中的女性形象应该如何？
30.你认为自己的能力中具有竞争力的是什么？ 31.你最近关心什么？ 32.大学时做过什么活动？
33.请说一说你所了解的国内外的航空公司。34.你认为空服人员最应具备的素养是什么？ 35.你在休息日做什么？
36.做为社会的一员，你的梦想是什么？ 37.请谈一谈你对异性交往的看法.38今天心情如何？ 39.你的兴趣是什么？
40.如果乘客晕机你该如何处理？ 41.你如何保持健康？
42.你报考我校的原因是什么？
43.你是属于保守型的，还是属于自由奔放型的？ 44.迄今为止，什么事情给你留下了最深刻的印象？ 45.如果今天的面试你落选了，你会放弃吗？ 46.如果孩子打扰乘客，你该如何去做？ 47.你对女性吸烟问题如何看？ 48.你有座右铭吗？ 49.你擅长沟通吗？
50.在学习和生活中遇到挫折你如何面对？
第五篇：空乘面试参考
面试注意事项和问题回答技巧
1、站姿：站姿要挺拔，两眼目视对方，下颌略收，双手相交于小腹前，两腿并拢脚尖略开30°。
2、坐姿：进入考场后如需入座等待，也应保持端正的坐姿，坐姿要表现高雅，坐椅子前三分之一段，上身正直，凝视前方，两腿并拢可以略左或右侧，双手交叉于另一侧的腿上。
3、走姿：在站姿的基础上自然的迈步，步伐要轻盈，千万不要发出高跟鞋拖地的声音（鞋跟不要金属的），不要为了表现自己而和前面的考生拉开过大的距离。
4、距离的保持：注意和评委之间的距离不宜过近，这样会使自己紧张，也会给评委带来不舒服的感觉。单独面试时要走到评委席的最中央再转向正面，尽量避免站好后横向移动（不能像螃蟹）。
5、心态：绝不要紧张，面试就是一次表演，相当于把你背的东西再背一遍而已！评委就是发掘考生缺点的，而自信是在面试中最引起人关注的和好感的，自信要表达在脸上会比化妆更让人觉得有魅力。当然，胆怯也会表现在脸上，因此切记要避免。
6、微笑：非常重要！！进入考场的整个过程都要保持笑容，无论评委是否在关注自己；无论评委是否提问自己都要：Keep smiling！！
7、自我介绍：是展示自己的重要时刻，一定要自信！语言要慢，清晰，普通话标准，以给人留下深刻印象为目的。（简单写写，仅供参考）
各位评委、领导早上好/上午好/下午好！
我是第组，第号（可能在复试时不允许说自己的姓名）。
范例一（适合成熟稳重范儿的）：空乘这个岗位是很多女孩傻傻的梦想，美丽、浪漫。而我却认为让空乘变得美丽的是乘客，当一个空乘微笑的和乘客交谈或躬下身子为他人服务时，才成就了空乘的“美”。也许您会觉得我所学习的专业并不具备优势，但是正因为我的专业让我比其他人更多了一份对他人的关心、照顾、体贴，我想这应该是空乘行业最需要的。而我近半年的实习经历也让我懂得了对“一份工作”的理解和珍惜。我希望能有机会与诸位考官、前辈一起塑造保持山航良好的服务形象。谢谢！
范例二（适合活泼开朗范儿的）：有幸来参加这次面试是源于我两个月前乘坐了一次贵公司的航班，在航班上有一位乘客身体不适，于是护理专业我和乘务员一起照顾和救治使乘客转危为安。在救死扶伤的自豪感过后我想如果我成为一名空中乘务员，就可以让飞机上这样的乘客得到第一时间的专业护理。在萌发了这样的想法以后，我查阅了各类空乘的任职要求，我认为我热情、积极、乐观的心态和良好的沟
通能力很适合从事空乘工作。今天，我站在这里，希望能把我自信的微笑和开朗的性格留在每一位考官的心中。谢谢！
范例三（适合书香气宁静范儿的）：儿时研习书法的我，曾经问过老师一个问题：为什么“飞”字，要有两个翅膀，老师说因为有翅膀才能飞翔。于是，童年起我就追寻着一双能让我飞行的翅膀。今天，我终于拥有了一双翅膀，希望通过此次面试实现我飞翔的夙愿：我的右翅膀是沐浴着“孔孟之乡”儒雅礼仪氛围成长的我所具有的竭诚相待、温恭自虚的性格，这只翅膀能让我真诚的为乘客提供温馨周到的空中服务；我的左翅膀是生活独立的我所拥有自信果敢、成熟稳重的性格，这只翅膀能让我具有处理机上特殊情况的判断能力和心理素质。相信拥有这对翅膀的我能都与山航一起实现您我共同的愿望。
It is really a great honor to have this opportunity for a interview。I am looking fourward to becoming part of the Shandong airlines,thank you very much!
（英文的自我介绍就是一个展示口语发音以及表达能
力的平台，内容不需要华丽，但要发音清晰、标准、洋气！！）
8、基本问题quesiton list：（1）你对乘务员这个职业有什么认识？你了解乘务员这个职业吗？你为什么要做一名乘务员？ 你坐过飞机吗，觉得
空乘的服务好吗？你认为空中乘务员最重要的能力是什么？（类似的问题可以这样的回答）
答：我第一次坐飞机是在初中毕业的时候，当时空姐的举手投足，一颦一笑给我留下了深刻的记忆，她们耐心的教会我使用安全带，让我感觉到一种无比“安慰感”。在之后的时间里我一直留意和航空界有关的咨询和信息，通过了解我知道：乘务员的工作就是让旅客安全快捷的到达目的地；为旅客提供宾至如归的服务；有能力，机智果断的解决飞机上的突发问题，总之，工作最终目的就是让乘机的旅客感到满意。
（2）你觉得做乘务员这个职业简单吗？你认为乘务员这个职业对你来说有难度吗？你觉得你可以胜任乘务员这个职业吗？当实际工作和你想象中的并不一样时，你怎么办？（类似的问题可以这样的回答）
答：记得我在一本书中看到过这样一句话：“服务很简单，甚至简单到荒谬的程度，但是要持之以恒的提供高水平的服务真的很难。”其实对于任何一份工作来说都会有一个信念的坚持问题。对于我来说，我有信心、有能力持之以恒的保持此刻现在我所拥有的这份热情，我认为我是可以克服一切困难胜任这个工作的。
英语：
1、欢迎乘坐山东航空公司的航班。
Welcome aboard Shandong Airlines flight.2、飞机滑行、起飞、着陆和颠簸时请系好安全带。
Please make sure your seat belt is securely fastened during taxing,take-off,landing and air turbulence.3、飞机很快就要起飞了，系好安全带,请关闭手机。
The plane will take off shortly,Please fasten your seat belt and your mobile phone is swieched off.4、我们的飞机已经离开北京前往济南。
Our plane has departed Beijing for jinan.5、本次航班的机长(乘务长)是李磊先生（女士）。
The captain（purser）on this flight is Mr（Mrs）lilei.6、祝您旅途愉快！
Wish you a nice trip.7、我们将为您提供早餐（午餐、晚餐）和各种饮料。
We will soon be serving breakfast(lunch/dinner)and some beverages.8、本架飞机大约在20分钟后到达济南机场。
We will be arriving at jinan airport in 20 minutes.9、地面温度为29摄氏度。
The grand temperature is 29 degrees centigrade.10、下降期间洗手间停止使用。
The lavatory can not be used during landing.11、需要阅读的旅客。建议您打开阅读灯。
If you would like to read ,we suggeset you use your reading light.12、感谢您在航程中给予的支持和配合。
Thank you for your support and cooperation during the flight.13、我们已经达到青岛机场，飞机还将在跑道滑行。
We have just landed at Qingdao airport,Our plane will taxiing along the runway.14、请小心开启行李箱。
Please use caution when opening the overhead compartment.15、感谢您选乘山东航空公司的班机。
Thank you for flying with Shandong airlines.16、您可能会有压耳的感觉。
You may feel some discomfort in your ears.17、您乘坐的是波音737 型飞机。
Our aircraft for today’s flight is Boeing737.18、洗手间在客舱的前后部。
Lavatories are in the front and rear of the cabin.19、我们将延误20 分钟起飞。
Our departure will be delayed 20 minutes.20、由于航空管制我们正在等待起飞的命令。
Due to air traffic control,we have to wait for departure clearance.21、由于天气不好，将取消今天的飞行。
This flight has been cancelled due to bad weather.
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