英语投诉信

第一篇：英语投诉信

投诉信范文：

Dear Mr.Smith,I am LiHua, a student from China.I am writing to express my dissatisfaction with your service.To begin with, the temperature of the air conditioner in the room is rather too low, which makes the guests catch a cold easily.Moreover, I had trouble falling asleep last night because there was a loud noise in the passage at mid-night.Besides, the guests can not get access to the internet in their rooms.I appreciate it very much if you could improve these matters, and I would like to have this matter settled by tomorrow afternoon.Thank you for your consideration and I will be looking forward to your reply.Yours sincerely,LiHua

投诉信范文：

Dear Mr.Smith,I am LiHua, a student from China.I am writing to express my dissatisfaction with your service.To begin with, the temperature of the air conditioner in the room is rather too low, which makes the guests catch a cold easily.Moreover, I had trouble falling asleep last night because there was a loud noise in the passage at mid-night.Besides, the guests can not get access to the internet in their rooms.I appreciate it very much if you could improve these matters, and I would like to have this matter settled by tomorrow afternoon.Thank you for your consideration and I will be looking forward to your reply.Yours sincerely,LiHua

第二篇：英语投诉信

How to Write Complaint Letters

Format of complaint letter 1.Background

This section describes the situation;e.g.I am writing to inform you that the goods we ordered from your company have not been supplied correctly.I attended your exhibition Sound Systems 2008 at the Fortune Hotel(22-25 January)and found it informative and interesting.Unfortunately, my enjoyment of the event was spoiled by a number of organizational problems.I am a shareholder of Sunshine Bank and I am very concerned regarding recent newspaper reports on the financial situation of the bank.Your company is listed as the auditor in the latest annual report of the bank, so I am writing to you to ask for an explanation of the following issues.I am writing to inform you of my dissatisfaction with the food and drinks at the 'European Restaurant' on 18 January this year.2.Problem---Cause and Effect In the second paragraph you should identify what the issue is and any relevant information that you believe is important.Be sure to include the following information if it's applicable to the situation: the date/time of the issue, location, name of person on duty, name of product, what the problem was, your account number, model number, price, warranty information and reference number.Be sure to stick with the facts and avoid putting emotions into your letter.Cause: e.g.On 21 March 2008 we placed an order with your firm for 12,000 ultra super longlife batteries.The consignment arrived yesterday but contained only 1,200 batteries.Firstly, I had difficulty in registering to attend the event.You set up an on-line registration facility, but I found the facility totally unworkable.You sent us an invoice for $10,532, but did not deduct our usual 10% discount.We have found 16 spelling errors and 2 mis-labelled diagrams in the sample book.Effect: e.g.This error put our firm in a difficult position, as we had to make some emergency purchases to fulfill our commitments to all our customers.This caused us considerable inconvenience.Even after spending several wasted hours trying to register in this way, the computer would not accept my application.I am therefore returning the invoice to you for correction.This large number of errors is unacceptable to our customers, and we are therefore unable to sell these books.3.Solution

The next paragraph should state what you would like done to resolve the situation.If you received poor service, you could request an apology or a coupon.If a product malfunctioned, you could request that you could exchange the product for a new one or request a refund.e.g.I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do

not happen again.Could I please ask you to look into these matters.Please send us a corrected invoice for $9,479 I enclose a copy of the book with the errors highlighted.Please re-print the book and send it to us by next Friday.4.Warning(Optional)

e.g.Otherwise, we may have to look elsewhere for our supplies.I'm afraid that if these conditions are not met, we may be forced to take legal action.If the outstanding fees are not paid by Monday, 7 April 2008, you will incur a 10% late payment fee.5.Closing I look forward to receiving your explanation of these matters.I look forward to receiving your payment.I look forward to hearing from you shortly.Be sure to keep a copy of the letter for yourself and include photocopies of any relevant documents and enclose them with your letter.Sample letters Sample 1 Complaint about none delivery

Dear Mr.Petri:

We haven’t got the personal computers we ordered on June 3.On June 3, we placed an order for ten sets of personal computers.When we discussed the matter on delivery, you promised that it would be made before June 20.However, it is 10 days past the deadline, and your goods still have not reached us.We need these PCs urgently to improve the efficiency of our work;therefore, your failure to deliver them has put us into trouble.We appreciate your seeing the matter seriously and arranging for the delivery within 5 days.I’m sorry to say if you are still unable to deliver them by July 5th, we shall reluctantly cancel our order and ask for compensation.Sincerely yours, Li Ming(Sample 1 开头告诉对方为何写此信，然后说明事情的来由，即订购了10台个人电脑却迟迟不见到货。现在又等了10天，还不见动静。指出厂家违反了之前的承诺，同时说明这些产品对自己公司的重要性以及不到货带来的麻烦。说明事态的严重性之后，提出了解决办法---再给5天的宽限期以示友好。最后提出了在7月5日之前不交货，就要取消订单并要求赔偿。这封信思路清晰，组织合理，措辞得当，易于让人接受。)

Sample 2 Complaint about poor packing

Dear Sirs: Have you taken care in checking your packing before you send us the goods? What a terrible state they are in now!Why are so many goods nude and broken? According to our contract, you are responsible for sound packing, but now you have been failed in fulfilling your duty!Why is that?

We have never seen a supplier whose packing is so poor!It is obviously that we cannot accept them.Replace them or refund the payment.If you cannot give us a reasonable explanation and fail to deal with it ,we will consider turning the whole matter into the court!Sincerely yours, Li Ming(Sample 2开头用问句发了一顿牢骚，但并未指明货物是哪批，会让人摸不着头脑。紧接着措辞严厉地指出卖方违反了包装义务，指责这样的供应商是前所未见的。然后要求换货或者退还货款，最后还威胁说不处理好此事就在法庭上见，这让人觉得不舒服。从整篇文章看，写信人是在极其生气的情况下写这封信的，因此没有经过慎重考虑。而且还没有考虑到，读者不一定是直接责任人，包装不好不一定就是在装船前发生的，还可能是运输过程中发生的。作为商务信函，要考虑保持良好的合作关系，因此下笔之前要仔细斟酌。而且文中有语法错误，第一段第一句中的send应该是过去式sent；第三段第二句obviously应该是形容词obvious。

要点:1)反映问题 2)提出解决方案 3)提出尽快解决问题的希望并对此表示感谢.Practice 1.You bought a mobile phone from a department store, but found it broken three days later.When you returned it to the store, the assistant refused to replace or repair it.Write a letter to the customer service manager.1)telling about the bad service you received 2)asking for a replacement of your mobile phone Dear Sir or Madam, On October 10 this year, I purchased a red mobile phone, Mora 1080, in one of your chain shops name East Division.I regret to tell you that only three days after the purchase, I found the phone couldn’t work normally.It shut itself down automatically several times a day.I returned it to the store to exchange for a new one, as I had a 3 year extended warranty for it.However, the assistant from whom I had bought this machine refused to replace it and even told me to repair it myself.Would you please let me know when your store would replace if for me or how you would like to deal with this? I appreciate you if you can telephone me at 32165426.Yours sincerely

Li Ming

第三篇：英语投诉信

英语投诉信范文

Directions: You found something wrong with the telephone bill you have received from the local post office.You made a call to inquire about this;however the person who answered the call was very rude.Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement.Your letter should be no less than 100 words.You dont need to write the address.Dont sign your own name at the end of the letter, use Donna instead.Dear Sir

I am writing to let you know the deplorable attitude of one of your staff member.I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.However, when I called your Complaints Department, the girl who answered my phone was very rude.For one thing she interrupted me continually, for another she even said that the fault was my own.Needless to say, such a way of dealing with customers is unacceptable.I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients.And I hope she can make formal apology to me.An early response will be appreciated.Sincerely yours,DELL

译文

先生：

我写这封信是为了让你知道你们一个员工的服务态度。我收到你们上个月的话费单后发现有些计算错误，我觉得我被多收了两个国际长途费用。

但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁。一方面她总是打断我的话，另一方面她甚至说错误在我。这样对待客户的态度实在让人难以接受。

我建议对这个女孩进行惩罚，另外告诉该如何对待客户。我希望她能向我正式道歉。

请早日回复。

真挚的：DELL

范文之二

［Directions］：Suppose that you ordered a refrigerator but later found a worrying

problem.Write a letter of complaint to describe the matter and require settlement，Do not sign your own name at the end of your letter，using “Li Ming” instead.Dear Sir，I am happy that the refrigerator we ordered last week has arrived on time.But it is a great pity that we find there is something wrong with the refrigeration facilities.After we used it for several days.we found that food stored in the refrigerating compartment turned bad quickly.When we finally decided to take the temperature in it，we were surprised to find it was around 15℃，far from the standard temperature range from 0℃ to 9℃。

This problem has affected our normal life.Would you please let me know whether or not you can send a repairman as soon as possible？I hope that my problem will get your kind consideration.Yours faithfully，Li Ming

［文章点评］

这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。第二段说明具体问题，第三段提出要求。

范文之二

Dear Sir：

With reference to our order No.W98，the 120 computer sets supplies to the above order were delivered the day before yesterday，but we regret that 20 sets were badly damaged.The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question.We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible.Meanwhile，we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.Yours sincerely，Li Ming

范文之三

Dear Mr.Chang：

On September 10，our order for 280 women's cotton sweaters was duly received，but we regret to say that 40 cotton sweaters in white color were seriously soiled.We had the case investigated immediately，and the result shows the damage was due to improper packing，for which the suppliers are definitely responsible.Needless to say，we have suffered a great loss from this，as we cannot sell the sweaters in this condition to our customers.We ask you to conduct investigation at your end and reply to us.Sincerely yours，Li Ming

咨询信研究生英语范文

Directions: You are going to study at a foreign university.Write a letter inquiring about the specific information as regards accommodation, fees and

qualifications there.Your letter should be no less than 100 words.You don‘t need to write the address.Don’t sign your own name at the end of the letter, use Li Hua instead.先生/女士：

我是一个中国学生，我想到贵校继续深造。我打算下学期开始上课，如您能告知我一些基本的信息将感激不尽。

首先，学费是多少？尽管我想自费，但如果有为国际留学生提供的奖学金我也非常感兴趣。第二，我想知道到贵校上学需要什么资格，我现在拿到了中国一所大学的硕士学位，这样可以吗？第三，至于住宿条件，如果可能我想要单人房间，但如果单人房间太贵，我也可以合住。

我期待着您的回复，更希望早日成为贵校的一员。

您诚挚的：DELL

Sir or Madam,I am a Chinese student who wishes to pursue further study at your university.I plan to start my course next semester, and it would be highly appreciated if you would provide me with some essential information.First, how much are the tuition fees? Though I intend to be self-supporting, I would be interested to know if there are any scholarships available for international students.Second, I wonder what qualifications I need to follow a course at your university, now I have got a master‘s degree in a Chinese university, is it enough? Third, as regards to accommodations, if possible, I would like to have a single room, but if single rooms are expensive, I would be willing to share.I am looking forward to your reply, and to attending your esteemed institution.Yours sincerely,DELL

第四篇：英语投诉信

英语投诉信范文之一

［directions］: suppose that you ordered a refrigerator but later found a worrying problem.write a letter of complaint to describe the matter and require settlement, do not sign your own name at the end of your letter, using “li ming” instead.dear sir,i am happy that the refrigerator we ordered last week has arrived on time.but it is a great pity that we find there is something wrong with the refrigeration facilities.after we used it for several days.we found that food stored in the refrigerating compartment turned bad quickly.when we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃.this problem has affected our normal life.would you please let me know whether or not you can send a repairman as soon as possible? i hope that my problem will get your kind consideration.yours faithfully,li ming

［文章点评］

这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。第二段说明具体问题，第三段提出要求。

英语投诉信范文之二

dear sir:

with reference to our order no.w98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.the packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question.we unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.we shall be glad if you will replace all 20 sets as soon as possible.meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.yours sincerely，li ming

英语投诉信范文之三

dear mr.chang:

on september 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.we had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers.we ask you to conduct investigation at your end and reply to us.sincerely yours，li ming

第五篇：英语投诉信

在外企都会采用英文的书信来往，那么该怎么写投诉信呢?一起来看看吧。

Directions:

You live in a room in college which you share with another student.You find it very difficult to work there because your roommate always has friends visiting and has parties in the room.

Write a letter to the Accommodation Officer at the college and ask for a new room next term.You would prefer a single room.Explain your reasons.

Dear Sir or Madam,

xiexiebang.com范文网(FANWEN.CHAZIDIAN.COM)

I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation.I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.

I must explain that the reason for my dissatisfaction is my roommate's inconsiderate behavior.For one thing, his friends are constantly visiting him;for another, he regularly holds noisy parties.

To solve this problem/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned.I am sure you will agree that the only solution for me is to move into a room of my own.Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.

Yours sincerely,

Li Ming