旅游酒店英语

第一篇：旅游酒店英语

《 旅游酒店英语 》教学大纲

执 笔 人：李梅

一、课程的性质、地位和作用：

《旅游酒店英语》是针对人文系英语教育专业的学生开设的专业选修课，属B类（理论+ 实践）。本门课程有助于辅助学生拓宽知识面，具有较强应用性和综合性。

通过该课程的学习，学生能够了解酒店的基本情况和服务要求，学会与之相关的英语语汇和表达方式。通过对学生进行模拟酒店特定情境完成交际任务的语言训练，提高英语交际技能等，为英语专业课的学习奠定基础。

二、课程教学对象、目的和要求

该课程的开始适合英语专业的二年级学生。

开设本课程的目的在于使学生通过学习，能够比较全面地了解酒店的基本情况和服务要求，学会与之相关的英语语汇和表达方式。通过对学生进行模拟酒店特定情境完成交际任务的语言训练，使学生了解大型宾馆酒店的组织架构和服务流程，对主要营业部门及岗位工作中的常见服务情景了解并掌握其基本用语，提高英语交际技能等，加强培养学生的职业道德素养。

学习本课程，要求学生通过对各个情景对话的学习，了解大型涉外宾馆酒店的组织架构、一般服务流程和员工素质要求；熟悉并尽量背诵前厅、客房、餐饮三个部门的情景对话；掌握前厅部、房务部、餐饮部各个情景下的常用英语词汇和基本交际用语。

三、课程的相关课程及其关系

学习本课程前，学生已具备了一定的英语知识和英语表达和交际能力。这为酒店知识的讲解和练习储备了较多的基础知识。

学好本课程后，学生的英语学习兴趣可以得到提高，并为其它课程的学习奠定基础，如口语、听力等。同时，也为学生拓宽知识面起到了辅助作用。

四、课程内容及学时分配

本课程安排在第四学期，总课时为36节。其中理论16学时，实践20学时。

PARTI THE FRONT OFFICE前厅部

UNIT 1 Room Reservation(预订客房)

教学时数：理论和实训2学时

教学内容

INTRODUCTION The Manager’s Remarks（经理的话）

l-l A Long Distance Call Reservation（长途电话预订)l-2 A Group Reservation(团体预订)

1-3 A Local Call Reservation(市内电话预订)

Structure Study: will be+doing sth(将来进行时)Function Study: Connecting Telephone Calls(电话接线)

教学重点：酒店总机、预订部的服务情景英语和语法结构；接电话技巧和基本用语；模拟订房情景语言训练

教学难点：接电话技巧和基本用语；语法结构：将来进行时

UNlT 2 At the Reception Desk（接待处)

教学时数：理论和实训2学时

教学内容

2-1 At the Entrance(门口)

2-2 The Registration(登记)

2-3 Receiving a Walk-in Guest(接待过路客人)

Structure Study: to be going to do sth(一般将来时)

Function Study: Greetings and Getting Acquainted(招呼与结识）教学重点：为预订客人和散客登记住宿和续住的基本交际用语；招呼与结识常用语；模拟接待服务情景语言训练

教学难点：模拟接待服务进行情景训练和对话

UNlT 3 The Bellman(应接服务员)

教学时数：理论和实训2学时

教学内容

3—1 Introducing Hotel Services(介绍饭店服务)

3—2About Slow Delivery of Baggage(抱怨行李运送得太慢)3—3 Ticket—Booking Service(订票)

Structure Study：Let me…Please don’t…(祈使句)How…!What a…!(感叹句)

Function Study：Offering Help(提供帮助)

教学重点：应接服务员的基本交际用语、工作职责、员工素质要求；提供帮助常用语；模拟接待和运送行李服务进行情景训练和对话

教学难点：语法结构：祈使句和感叹句；模拟接待服务情景训练

UNIT 4 At the Information Desk(问讯处)

教学时数：理论和实训2学时

教学内容

4—1 Mail Service(邮寄服务)

4—2 Introducing Some Scenic Spots(介绍景点)

4—3 Showing the Way(指明方向)

Structure Study：Have you…yet?(现在完成时)

Function Study：Showing Directions(指明方向)

教学重点：邮寄服务、介绍景点、指路的基本交际用语和员工职业素质 教学难点：语法结构：现在完成时；模拟问讯员进行为客人指路情景对话 UNIT 5 The Cashier(出纳员)

教学时数：理论和实训2学时

教学内容

5—1 Foreign Currency Exchange(兑换外币)

5—2 Checking Out(结账)

5—3 Mis-calculation(算账出错)

Structure Study：We hope that…(宾语从句)

Function Study：Bidding Farewell(道别)

教学重点：客人结帐和兑换外币的基本交际用语；算帐出错的处理技巧；宾

语从句；道别常用语

教学难点：宾语从句；模拟结帐情景语言训练

UNIT 6 Settling Guests’Complaints(处理投诉)

教学时数：理论和实训2学时

教学内容

6—1 Changing a Room(换房)

6—2 At the Lost and Found Desk(失物招领处)

6—3 Charging More(加收房费)

Structure Study：He said(that)he．．．He told me(that)he…(间接引语)

Function Study：Answering Complaints(答复投诉)

教学重点：换房、失物招领、加收房费基本交际用语

教学难点：答复投诉基本用语；安抚客人和处理客人投诉技巧和情景对话、对客人不良举止和行为的应对和制止，酒店服务艺术问题探讨

PART Ⅱ THE HOUSEKEEPlNG DEPARTMENT房务部

UNlT l Guiding the Guests to Their Rooms(引进客房)

教学时数：理论和实训2学时

教学内容

INTRODUCTION The Manager’s Remarks（经理的话）

l-l Recognizing the Guests(迎接新客)

l-2 About the Room Facilities(介绍房间设施)

1-3 About the Hotel Services(介绍服务项目)

Structure Study more than/the most(形容词和副词的比较级和最高级)

Function Study: Imparting and Reporting Factual Information

(陈述和转述事实）

教学重点：楼层服务员的工作内容和员工素质要求；引客进房并介绍酒店设施和服务的交际用语；模拟引客进房情景训练

教学难点：语法结构；陈述和转述事实；模拟引客进房情景训练

UNlT 2 Chamber Service(客房服务)

教学时数：理论和实训2学时

教学内容

2-1 Making Up the Room(收拾房间)

2-2 Clean the Rooms(打扫客房)

2-3 The Turn-down Service(做晚床）

Structure Study: to have/get sth.done(使役动词)

Function Study: Promising（许诺）

教学重点：客房清洁程序、开夜床程序和基本交际用语；使役动词；表许诺的常用语

教学难点：客房清洁程序、开夜床程序和基本交际用语

UNlT 3 Special Services(特别服务)

教学时数：理论和实训2学时

教学内容

3-1 Buying Things on Request(代客人购物)

3-2 About Room Service(客房用餐服务)

3-3 At Tea Time(茶点时间)

Structure Study: …or… ？(选择问句)

Function Study: Expressing and Responding to Gratitude(表示回答和

感谢)

教学重点：；代客购物、客房用餐服务、提供茶点的基本交际用语；回答和感谢常用语；选择问句

教学难点：为客提供个性化服务的员工基本素质要求

UNlT 4 Laundry Service(洗衣服务)

教学时数：理论和实训2学时

教学内容

4-1 Explaining How to Get the Service(介绍洗衣服务)

4-2 Suggesting the Express Service(建议快洗服务)

4-3 “Honesty Is the Best Policy.”(诚实至上)

Structure Study: be+ done(被动语态)

Function Study: Expressing Obligation(责任)

教学重点：介绍洗衣服务、快洗服务、衣服收取和送回洗衣的交际用语 教学难点：被动语态；表达责任常用语

UNlT 5 Miscellaneous Services(多项服务)

教学时数：理论和实训2学时

教学内容

5-1 Providing Something Extra on Request(提供额外用品)

5-2 About Baby-sitting Service(托婴服务)

5-3 Dealing with Emergency(处理紧急情况)

Structure Study: It's for sb to do sth（先行词 it)

It's that(who whom)(强调型句型中的it）

教学重点：提供额外用品、托婴服务、处理紧急情况的基本交际用语 教学难点：语法结构；表同情的常用语

作业内容：Role play: Sympathizing

UNlT 6 Wake-up Call Service(唤醒服务)

教学时数：理论和实训2学时

教学内容

6-1 Explaining Time Differences（解释时差)

6-2 A Morning Call(叫早电话)

6-3 Leaving the Hotel(离店)

Structure Study: You're , aren't you?(反意问句)

Function Study: Giving Explanation(解释)

教学重点：国际时差知识；叫早服务的基本交际用语；表示解释的常用语 教学难点：反意问句

PART Ⅲ FOOD AND BEVERAGE DEPARTMENT餐饮部

UNlT l At the Bar(酒吧)（4课时）

教学时数：理论和实训2学时

教学内容

INTRODUCTION The Manager’s Remarks（经理的话）

l-l Shanghai Cocktail(上海鸡尾酒）

l-2 Chinese and Foreign Wines（中外酒类)

1-3 Passing on a Message(传递口信)

Structure Study: What to do(不定式)

Function Study: Stating Preference(抉择)

教学重点：酒吧服务形式和酒水知识介绍、酒水服务交际用语；不定式；表抉择常用语

教学难点：酒吧服务形式和酒水知识介绍；不定式；酒水服务情景模拟训练

UNlT 2 Seating the Diners(顾客就座)

教学时数：理论和实训2学时

教学内容

2-1 Receiving the Diners(接待顾客)

2-2 A Reservation Call(订餐电话)

2-3 When the Restaurant Is Full(餐厅客满时)

Structure Study: may might could can't must have done(情态动词)

Function Study: Asking for Repetition(请求复述)

教学重点：餐厅迎送员和服务员的素质要求、工作程序、模拟服务情景训练；请求复述常用语

教学难点：模拟服务情景训练；情态动词

UNlT 3 Taking Orders(点菜)

教学时数：理论和实训2学时

教学内容

3-1 Helping to Order Dishes(帮助点菜)

3-2 Chinese Food(中国菜)

3-3 Wine Orders(点酒）

Structure Study: who whom whose which that when where(定语从句)

Function Study: Making Suggestions(建议)

教学重点：推销菜式技巧和交际用语；点菜、点酒服务程序和交际用语；模拟服务情景训练；表建议常用语

教学难点：模拟服务情景训练；定语从句

UNlT 4 Serving Dishes(上菜)

教学时数：理论和实训2学时

教学内容

4-1 Misserving(上错菜）

4-2 Normal Service for a Chinese Banquet(中式宴会的正规服务)4-3 Offering Room Service(提供客房内用餐服务)

Structure Study: if(真实条件从句和非真实条件从句)

Function Study: Apologizing(道歉)

教学重点：中式宴会的上菜程序；上菜出错的处理办法和基本交际用语，客房用餐服务程序和基本交际用语；模拟情景训练

教学难点：非真实条件从句；模拟情景训练

UNIT 5 Birthday Party(生日晚会)

教学时数：理论和实训2学时

教学内容

5-1 Going to a Chinese Birthday Party(参加中式生日宴会)5-2 The Longevity Noodles(长寿面）

5-3 Birthday Cake(生日蛋糕)

Structure Study: what is(what从句)

Function Study: Expressing Wishes and Congratulations(祝愿和庆贺)教学重点：中国生日宴会相关知识；what从句；表达祝愿和庆贺

教学难点：无

UNIT 6 Ways of Paying(付款方式)

教学时数：理论和实训2学时

教学内容

6-1 Signing the Bill(签帐单)

6-2 Paying with the Credit Card（用信用卡来付帐)

6-3 How to Pay for a Dinner Party of 200 People(200人宴会如何结

算）

Structure Study: V-ing(动句词和现在分词)

Function Study: Asking for Opinions(征求意见)

教学重点：客人结帐时的服务内容和基本交际用语，模拟结帐情景进行训练；征求意见常用语

教学难点：动句词和现在分词

五、考核

该门课程为考查。成绩为100分制，学生总评成绩取决于学生的出勤情况、课堂参与、课后作业和期末考试成绩，其中出勤占10%、课堂参与和课后作业占40%；期末考试占50%。考试采用教师提问、角色扮演、情景模拟等口语形式考察学生对以酒店英语的掌握情况。

六、教材及教学参考书

教材：

《饭店情景英语》郭兆康主编复旦大学出版社；2000年

参考书：

《实用酒店英语》大连理工大学出版社出版

作业：

本门课是一堂知识应用性极强的课程。因此，每一次课后要求学生对所学的知识进行模拟操练。并在第二次上课时组织对前一次课的检查，加强理解和应用。

第二篇：出国旅游常用英语——酒店

汉普森旅游酒店常用英语

酒店常用语

Can I reserve a hotel room here? I’d like to reserve a hotel room for tonight.Do you have a hotel guide?

我能预订一个房间吗？ 我想今天晚上预订一个房间。你有酒店指南吗？

Can you recommend a hotel which is not too

你能推荐一个经济点的酒店吗？

expensive? Is there a hotel which costs under 50 dollars a

这有一个低于每晚50圆的酒店吗？

night？

Could you recommend a hotel in the city centre? 你能推荐一个在市中心的酒点吗？ I’d like to stay at a hotel near the station.I’d like a room with bath How much is the room charge? How much is a single room with a bath? I’d like a room with a shower.I’d like a twin room I’ll take that room I’d like to stay for 2 nights.How much is it per night? Does it include tax and service charge? Is breakfast included? Do you need a deposit? Is there a discount for staying several days? Can you recommend another hotel? Do you know any cheaper hotels? Where is the hotel? How can I get there? How long does it take on foot? Is there a youth hotel here? Can I have a youth hotel list? I’ll arrive late, but please keep my reservation.Check in, please I made a reservation in Tokyo My name is ABC Here is my confirmation slip.I’d like a quiet room.I’d like a room on the upper level.I’d like a room with a nice view(a balcony)Is there a TV set? Is hot water available any time? May I see the room? Do you have any bigger(better/cheaper)?

我想住在火车站附近的酒店。我想要一间有浴室的房间。这间房间收费多少？ 带浴室的单人间收费多少？ 我想要一个可以冲凉的房间。我想要一个双人间 我想要那间房 我要住两晚 每晚多少钱？ 这包括税和服务费吗？ 包括早餐吗？ 需要押金吗？ 多住几天有折扣吗？ 你能推荐另一间酒店吗？ 你知道有便宜点的酒店吗？ 这个酒店在哪里？ 我怎么到那里？ 步行需要多长时间？ 这有青年旅社吗？

能给我一张青年旅社的清单吗？ 我会晚到，但请保留我的预订。登记

我在东京做了预订 我是ABC 这是我的确认信 我想要一个安静的房间 我想住在上层的房间 我想要一个有阳台的房间 这个有电视吗？ 全天提供热水吗？ 我可以看看房间吗？

你有间更大的（更好的，更便宜的）吗？ Could you give me a larger room? I’ll take this room.Would you fill in this registration form? I’ll stay three nights

Do you accept credit card(traveler’s check)? Can I get a room for tonight? Do you have a shared bath(shower)? May I have the key, please? Would you have my baggage sent up? Can you keep my valuables? Where is dining room? Is there also a cafeteria? What time does the dining room open? What time can I have breakfast? Can I have breakfast in my room? Is there a beauty salon(barbershop)Does someone here speak Chinese? Could you keep this baggage until 4 o’clock? May I have my baggage back? Can I have a card with the hotel address? Can I get a ticket for the sightseeing bus here? Where is the nearest subway station? Can you find me a baby-sitter?

你能给我间大房吗？ 我想要这间房

你能填一下这个注册表吗？ 我要住3个晚上

你们接受信用卡（旅行支票）吗？ 我想要今天晚上的房间 你们有公用浴室吗？ 能给我钥匙吗？ 你们收到我的行李了吗？ 你能帮我保管贵重物品吗？ 餐厅在哪里？ 这里有自助餐厅吗？ 餐厅几点开门？ 早餐几点开放？ 我可以在房间吃早餐吗？ 这里有美容院（理发店吗）？ 这里有人说中文吗？

4点之前你能保管我的行李吗？ 我可以取走我的行李吗？ 能给我一张有酒店地址的名片吗？ 能给我张观光巴士的票吗？ 最近的地铁站在哪里？ 能给我个婴儿座椅吗？ How long does it take to go to the airport by taxi? 从这里乘出租车到飞机场需要多长时间？ Could you make reservations for a restaurant

你能帮我预订个餐馆（观光/音乐会）？

(tour/musical)for me? Cab I use a typewriter? Do you have facsimile(photocopier)? What time do you close the front door? I’ll be back late tonight

Are there any letters(massages)for me? Please send this letter by air(sea)mail.I’d like to send this parcel to China.Could you pack it for me? Can I have a box for packing? Could you page Mr.Ford here? He must be somewhere in the hotel Just a minute, please.Come in Please bring me a pot of coffee.This is room 316.I’d like a blanket, please I’d like a wake-up call, please.我可以用打字机吗？ 你有传真（复印机）吗？ 你们几点关前门？ 我今晚会晚回来

这有给我的信（口信）吗？ 请空运（水运）这个邮件 我想将这个包裹寄回中国 你能帮我做下包装吗？ 能给我个盒子作包装吗？ 你在这能写上FORD先生吗？ 他一定是在酒店的某个地方 请等一下 进来

请给我一壶咖啡

这是316房，请给我一张毛毯。请给我一个起床提醒 What time? 7 o’clock tomorrow morning Your room number, please Do you have room service? I’d like a pot of boiled water

Please bring me some ice cubes and water Hoe long does it take? As soon as possible, please.几点？ 明早7点 你的房间号码 你有房间服务吗？ 我想要壶开水 请给我一些冰块和水 需要多长时间？ 越快越好

I’d like shampoo(hair conditioner/a drier/a bath

我想要洗发液（护发素/吹风机/浴巾/火材）

towel/a match)I’d like to order breakfast for tomorrow What would you like to have for breakfast?

我想订明早的早餐 你早餐想要点什么？

I’d like orange juice, two eggs, over easy, with 我想要橙汁，两个鸡蛋，两面煎，和火腿，ham and French fries, and Coffee, please 法国菜和咖啡 About what time shall we bring it?

大约几点我给你送去？

My breakfast still hasn’t arrived.Please bring it

我的早餐还没有到。请立刻送来

right away Good morning.Here’s a menu, sir

早上好，这是菜单，先生

I’d like some rolls, scrambled eggs, hashed

我想要一些卷，搅过的鸡蛋，土豆泥和茶

potatoes and tea, please.Would you like some bacon or ham with your

你想要一些煎肉或火腿加在鸡蛋上吗？

eggs? Bacon, please.No.with cream, please.Would you like your tea, now? Yes, please.煎肉，谢谢 不，加奶油，谢谢 你现在就要你的茶吗？ 是的 Would you like some lemon slices with your tea? 你想要些柠檬块在茶中吗？

第三篇：旅游英语之酒店预订

旅游英语之酒店预订

Part1 Useful words and phrases:

预订：book ,reserve-reservation

套房：suite

可供应的：available

确认: confirm

帐号：account

各式各样的：sundry

尽快：ASAP: as soon as possible

押金：deposit/ booking fee

单人间：single room

双人间：double /twin room

标准间：standard room

商务套房：business suites

豪华套房：deluxe suites

对某人方便：be convenient for sb.Part2 expressions:

Greetings（招呼语）

Hello/ good morning / good afternoon,(this is ……,)Sir/ Madam.Welcome to ……hotel.May I help you? / What can I do for you? / Is there anything I can do for you? Enquiries:（问询）

What kind of room would you like?

How long will you be staying?

Which floor would you like to live in, facing the street or facing the back? What sundry services do you need?

Do you have any special needs?

Make suggestions(提供建议)

Sorry, the room is not available now, how about/what about…?

If it’s convenient for you/ if you don’t mind maybe you could consider … Make sure the reservation(确认预定)

OK, I have known your requirements.Please confirm the information.According to some regulations, you need to pay the booking fee.（Our account is xxxxxxxxxxxx, Bank of China）.结束语：

Thank you for your supports.Good day!

I really hope you’ll have a pleasant stay at our hotel.I’m glad to be of your service.We look forward to meeting you again.

第四篇：酒店美联英语-出国旅游常用酒店英语

两分钟做个小测试，看看你的英语水平：http://m.meten.com/test/fayin.aspx?tid=16-73675-0 美联英语提供：出国旅游常用酒店英语

出国旅游常用英语，主要是讲与出国旅游定酒店相关的英语，分一下三个部分： 一 出国旅游常用英语之预定酒店

Can I reserve a hotel room here? 我能预订一个房间吗？

I’d like to reserve a hotel room for tonight.我想今天晚上预订一个房间。

Do you have a hotel guide? 你有酒店指南吗？

Can you recommend a hotel which is not too expensive? 你能推荐一个经济点的酒店吗？

Is there a hotel which costs under 50 dollars a night？ 这有一个低于每晚50圆的酒店吗？

Could you recommend a hotel in the city centre? 你能推荐一个在市中心的酒点吗？

I’d like to stay at a hotel near the station.我想住在火车站附近的酒店。

Can I have a wake-up call, please? 你们有电话叫早服务吗？

Can I have a room overlooking the river / castle / park / cathedral, please? 可以给我一个看得到河、城堡、公园、教堂的房间吗？

Does the hotel have a swimming pool? 你们酒店有游泳池吗？（a restaurant / bar / gym 餐厅、酒吧、健身房）

I’d like a room with bath 我想要一间有浴室的房间。

How much is the room charge? 这间房间收费多少？

How much is a single room with a bath? 带浴室的单人间收费多少？

I’d like a room with a shower.我想要一个可以冲凉的房间。

I’d like a twin room 我想要一个双人间

I’ll take that room 我想要那间房

I would like to stay for…nights, please.我要住……晚。

How much is it per night? 每晚多少钱？

Does it include tax and service charge? 这包括税和服务费吗？

Is breakfast included? 包括早餐吗？

Do you need a deposit? 需要押金吗？

Is there a discount for staying several days? 多住几天有折扣吗？

Can you recommend another hotel? 你能推荐另一间酒店吗？

Do you know any cheaper hotels? 你知道有便宜点的酒店吗？

Where is the hotel? 这个酒店在哪里？

How can I get there? 我怎么到那里？

How long does it take on foot? 步行需要多长时间？

Is there a youth hotel here? 这有青年旅社吗？

Can I have a youth hotel list? 能给我一张青年旅社的清单吗？

I’ll arrive late, but please keep my reservation.我会晚到，但请保留我的预订。

二 出国旅游常用英语之入住酒店 My name is ABC 我是ABC

I have a reservation for [name].我用……的名字预订了房间。Here is my confirmation slip.这是我的确认信

Check in, please 登记

What is the check-out time? 退房时间是几点？

I have no reservation.Do you have a single room available? 我没有预定，请问还有单人间吗？（twin room=双人间、双床房，double room=大床房）Can I get a room for tonight? 我想要今天晚上的房间

I’d like a quiet room.我想要一个安静的房间

I’d like a room on the upper level.我想住在上层的房间

I’d like a room with a nice view(a balcony)我想要一个有阳台的房间

Is there a TV set? 这个有电视吗？

Is hot water available any time? 全天提供热水吗？

May I see the room? 我可以看看房间吗？

Do you have any bigger(better/cheaper)? 你有间更大的（更好的，更便宜的）吗？

Would you fill in this registration form? 你能填一下这个注册表吗？

Do you accept credit card(traveler’s check)? 你们接受信用卡（旅行支票）吗？

May I have the key, please? 能给我钥匙吗？

Would you have my baggage sent up? 你们收到我的行李了吗？

Can you keep my valuables? 你能帮我保管贵重物品吗？

Where is dining room? 餐厅在哪里？

Is there also a cafeteria? 这里有自助餐厅吗？

What time does the dining room open? 餐厅几点开门？

What time can I have breakfast? 早餐几点开放？

Can I have breakfast in my room? 我可以在房间吃早餐吗？

Is there a beauty salon(barbershop)这里有美容院（理发店吗）？

Does someone here speak Chinese? 这里有人说中文吗？

Could you keep this baggage until 4 o’clock? 4点之前你能保管我的行李吗？

May I have my baggage back? 我可以取走我的行李吗？

Can I have a card with the hotel address? 能给我一张有酒店地址的名片吗？

Can I get a ticket for the sightseeing bus here? 能给我张观光巴士的票吗？

Where is the nearest subway station? 最近的地铁站在哪里？

How long does it take to go to the airport by taxi? 从这里乘出租车到飞机场需要多长时间？

Could you make reservations for a restaurant(tour/musical)for me? 你能帮我预订个餐馆（观光/音乐会）？

What time do you close the front door? 你们几点关前门？

I’ll be back late tonight 我今晚会晚回来

Are there any letters(massages)for me? 这有给我的信（口信）吗？

Do you have room service? 你有房间服务吗？

三 出国旅游常用英语之酒店客房服务

This is room 316.I’d like a blanket, please 这是316房，请给我一张毛毯。

I’d like a wake-up call, please.请给我一个起床提醒

What time? 几点？ o’clock tomorrow morning 明早7点

Your room number, please 你的房间号码

I’d like a pot of boiled water 我想要壶开水

Please bring me some ice cubes and water 请给我一些冰块和水

Hoe long does it take? 需要多长时间？

As soon as possible, please.越快越好

I’d like shampoo(hair conditioner/a drier/a bath towel/a match)我想要洗发液（护发素/吹风机/浴巾/火材）

I’d like to order breakfast for tomorrow 我想订明早的早餐

What would you like to have for breakfast? 你早餐想要点什么？

I’d like orange juice, two eggs, over easy, with ham and French fries, and Coffee, please 我想要橙汁，两个鸡蛋，两面煎，和火腿，法国菜和咖啡

About what time shall we bring it? 大约几点我给你送去？

My breakfast still hasn’t arrived.Please bring it right away 我的早餐还没有到。请立刻送来

Good morning.Here’s a menu, sir 早上好，这是菜单，先生

Please bring me a pot of coffee.请给我一壶咖啡

本文主要讲了预定酒店、入住酒店和客房服务等出国旅游常用英语，这也是出国旅游必备英语，希望能对你出国旅游住酒店提供帮助。

第五篇：旅游英语-情景英语(定酒店短文)

美联英语提供：情景英语（定酒店短文）分享一个免费试听课，名额有限，碰碰运气吧

http://m.meten.com/test/xingzuo.html?tid=16-73675-0 旅游英语：你会打电话预定酒店吗？

很多时候出国旅游前都是要打电话预订宾馆房间的，这里就让大家了解一下如何进行房间预订。在信息高度发达的今天，预定饭店的方式也是多种多样的。电话、上网、信函、电传都是可以的，但最常用的还是电话预定。UNIT 1 Room Reservations 1-1 A long Distance call 远程预定酒店

Scene: Henry Bellow(B)and Margaret Bellow(M), an American couple, are going to spend their Holidays in China.Now Mr.Bellow is making a at Haitian Hotel in Shanghai through a long distance call.s(R): Shanghai Haitian Hotel.Desk.Can I help you? B: I’m calling from New York.I’d like to book a room in your hotel.R: What kind of room would you like, sir? We have single rooms, double rooms, suites and Deluxe suites in Japanese, British, Roman, French and presidential styles.B: A British suite, please.R: Would you like breakfast? B: No, thanks.R: Can you give me your name please, sir? B: Bellow.B-E-L-L-O-W.R: Thank you, Mr.Bellow.And your arrival and departure dates? B: From May 26th to May 29th.R: Very well, Mr.Bellow.British suite without breakfast from May 26th to May 29th.Am I correct, Mr.Bellow? B: Yes, thank you.R: What time will you be arriving, Mr.Bellow? B: Around 5:00 p.m.R: All right.You’ll be expected to be here then.B: That’s fine.Thank you, madam.Good-bye.R: Good-bye.在确定了要入住的饭店后，可以拨打他们的电话，告诉他们你的要求以及入住和停留的时间，入住的人数，房间的类型，申请住房人的姓名和到达饭店的大概时间，并问清房费，万一比预定时间晚了，尽快打电话联系，否则预定就会被取消。1-2 A Group 团体预订酒店

Scene:The telephone rings.The s(R)answers the phone.R: s.May I help you? Client(C): Yes.The American People-to-people Education Delegation will be visiting Shanghai at the end of this month.I’d like to book 10 double rooms with twin beds for five days.R: For which dates? C: For May 23rd, 24th, … and 27th.R: One moment please, sir.(The s check the list.)

Yes, we can confirm 10 rooms for five days.C: Thank you.Is there a special rate for a group ? R: Yes, there is a 10 per cent discount.C: That’s fine.R: By the way, how will they be getting to Shanghai? Will they be coming by air? C: Yes.R: Could you give me the flight number, please, in case the plane’s late?

C: Oh, sorry.I don’t know the flight number, but I’ll let you know by phone tomorrow.R: Thank you, sir.C: Oh, yes.According to the program, they’ll have a meeting on the 25th.Have you got a big conference hall? R: Yes, sir, we have a very nice multi-function hall, but you’ll have to speak to the manager about that.Please hold on a moment and I’ll see if I can put you through.此外，随着服务业的发展，饭店会越来越注重个性化服务，尽量满足客人的需求，所以如果你有什么特殊对房间的要求，也可以在预约时提出，使你在饭店的休息可以更加舒适和方便，何乐而不为呢。

1-3 A Local Call 预定当地酒店

Scene: The s(R)answers the phone as soon as it rings.R: Reception.Can I help you? Client(C): I’d like to book a single room with shower for Mr.George Smith.He plans to arrive on the 20th of this month.R: How long will he be staying? C: I don’t know, but it could be anything from seven to tend.R: Then we can only confirm a room from the 20th to the 27th.I’m afraid we won’t be able to guarantee him a room after the 27th.We usually have high occupancies in the peak seasons.C: What if there isn’t any room then?

R: Don’t worry, sir.We can either put him on a waiting list or find him a room in a nearby hotel.C: Fine.How much do you charge for a single room with breakfast? R: For one night, the hotel cost would be 200 yuan.How will he be paying, sir? C: His company will cover all the expenses.We’ll send you a check right away.R: Thank you, sir.C: Thank you.Good-bye.