第一篇：空乘常用英语,提高空姐的英语水平
空乘常用英语
1.相关词汇
(1)aircraft(2)belly机腹(3)nose gear鼻轮
(4)retractable landing gear 伸缩起落架(5)rudder 尾舵
(6)propeller 推进器(7)wing 机翼(8)fuel 油料(9)tank 油箱
(10)radome 雷达(11)fuselage 机身(12)break-in area 逃生窗(13)undercarrage bay 货舱(14)air brake 煞车(15)panel 仪表板
(16)flight deck(cockpit)前舱(17)galley 厨房(18)seat belt安全带
(19)slide 充气滑梯(逃生用)(20)survival kit(first aid kit)救生品
(21)water extinguisher 灭火器(22)dry chemical extinguisher 乾粉灭火器
(23)latch 栓子(24)tray table 餐桌(25)smoke hood 防烟面罩
(26)waste bin 垃圾桶(27)grab handle 扶手(28)sink 水槽
(29)observers seat 观察位(前舱)(30)telescopic viewer 门孔
(31)soap dispenser 给皂器(32)bassinet婴幼儿睡床(33)ditching水上迫降
(34)water evacuation 水上逃生(35)land evacuation 陆上逃生
(36)axe 斧头(在驾驶舱)(37)trolly 餐车(38)torch 手电筒
(39)armrest 扶手(40)reading light阅读灯(41)call button呼叫钮
(42)air traffic control 航路管制(43)control tower 塔台
(44)operation & dispatcher 签派员(45)cruise平航(46)runway 跑道
(47)taxiway 滑行道(48)I.D.L 国际日线(49)time zone 时区
(50)estimated time of arrival(ETA)预计到达时间
(51)estimated time of departure(ETD)预计起飞时间
(52)apron围裙(53)jet lag 飞机时差症(54)tail wind 顺风(55)head wind 逆风
(56)jetway(passenger bridge)空桥(57)crew 机组员(58)infant 婴儿
(59)unaccompanied minor(UM)没有家长同行ㄉ小孩(60)briefing 任务提示
(61)home base 基地(62)pilot(captain)机长(63)co-pilot(first officer)副机长
(64)clear air turbulence 晴空乱流(65)air current气流(66)non-endorsable 禁止转让(票)
(67)stand-by 地面待命(68)stop-over 中站停留(69)layover 外站过夜
(70)refueling stop 加油停留(71)transit passenger 转机旅客
(72)waiting lounge 候机室(73)baggage inspection 行李检验
(74)hand baggage 手提行李(75)umaccompanied baggage 托运行李
(76)custom 海关(77)quarantine 检疫(78)immigeration 移民局
(79)baggage tag 行李签(80)connection 班机接驳(81)destination 目的地
(82)free baggage allowance 行李重量限制(83)general declaration 舱单
(84)load factor 载客率(85)on time performance 准点率(86)LOST-N-FOUND 失物招领
(87)confirmation 确定(88)reissued ticket 重开的票
(89)passenger manifst 旅客名单(90)wheelchair 轮椅
(91)ground staff 地勤(92)take off 起飞(93)live vest救生衣(94)non-stop flight 直飞班机(95)immigration card 入境表格
(96)terminal航空站(97)hijack 劫机(98)demonstration 示范
(99)evacuate 疏散(100)traffic congestion 航路拥挤
2.before take-off 起飞前/登机后
1.morning, madam（sir）.welcome board!早上好，女士（先生）。欢迎登机！
2.may i introduce myself, i''m ___, the chief purser of this flight.请允许自我介绍。我叫___，本次航班的乘主任务长。3.morning, sir.welcome aboard.business class or economy? 早上好，先生。欢迎登机。坐公务还是经济舱？
4.follow me, please.your seat is in the middle of the cabin.请跟我来，您的座位在客舱中部。
5.an aisle seat on the left side------here you are, sir.是左边靠走廊座位------这是您的座位。
6.i’m afraid you are in the wrong seat.20c is just two rows behind on the other aisle.恐怕您坐错位子了，20c正好在那边走廊的后二排。7.excuse me for a second, i’ll check.请稍等一下，我查查看。
8.the plane is about to take off.please don''t walk about in the cabin.飞机马上要起飞了，请不要在客舱内走动。
9.you know the weather in hongkong is not so good.it has been delayed.你知道香港的天气不太好，飞机延误了。
10.air china flight ca937 leaves at 0730 in the morning.中国国际航空公司ca937航班，上午7：30起飞。
11.flight no.926, leaving tokyo at 1740, flies nonstop back to beijing.ca926航班17：40离开东京直飞回北京。12.you’re flying economy class.is that right? 您是坐经济舱，对吗？您想看这些报纸或杂志吗? 13.would you like anything to drink first? 您想先喝点什么? 14.here is today''s menu．what would you like to have? 这是今天的菜单，你想吃些什么? 15.thank you for waiting sir．here you are．anything more? 谢谢，让您久等了。这是您的饭和咖啡，还要点什么? 16.how about the sweet? 甜食要不要?
17.may i clear up your table now? 现在可以收拾您的桌子吗?
18.are you going to study there or just for sight seeing? 你是去学习还是只去旅游? 19.the flight has been delayed because of bad weather．
由于天气恶劣，航班已经延误。
20.we can''t take off because the airport is closed due to poor visibility.由于低能见度，机场关闭，我们不能起飞。
21.our plane is bumping hard．please keep your seat belt fastened。
我们的飞机颠簸得厉害，请系好安全带。
3.emergency situation 紧急情况
1.fasten your seat belts immediately.the plane will make an emergency landing because of the sudden breakdown of an engine.马上系好安全带。由于飞机发动机出现故障，将做紧急迫降。
2.don''t panic!不要惊慌。
3.our captain has confidence to land safely.all the crew members of this flight are well trained for this kind of situation.so please obey instructions from us.我们的机长完全有信心安全着陆。我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。
4.take out the life vest under your seat and put it on!从座椅下拿出救生衣，穿上它！
5.don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by
pulling down the red tab.请不要在客舱内将救生衣充气！一离开飞机立即拉下小红头充气。
6.put the mask over your face!戴上氧气面罩！
7.bend your head between your knees!把你的头弯下来放在两膝之间！
8.bend down and grab your ankles.弯下身来，抓住脚踝。
9.get the extinguisher.拿灭火器来！
10.open seat belts.leave everything behind and come this way!解开安全带，别拿行李，朝这边走！
11.this plane has eight emergency exits.please locate the exit nearest to you.本架飞机有八个安全门，请找到离你最近的那个门。
12.jump and slide down!跳滑下来！4.客舱服务
1、欢迎您乘坐南航班机。
It’s nice to have you aborad China Southern Airlines.2、请出示您的登机牌。
May I see your boarding pass?
3、我来为您引座。
I’ll show you your seat.4、请随我来。
Follow me,please.5、我帮您拿行李好吗？
May I help you with your bag?
6、为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。
You should take your assigned seat,for the plane must keep its balance when it takes off.7、这是呼叫钮，如果需要我们帮忙，请按一下。
This one is the call button,if you need us for anything,please push it.8、请将您的椅背调直。
Please put the back of your seat in an upright position.9、让您感到舒适是我们的职责。
It’s our duty to let you feel as comfortable as possible.10、请把您的箱子放在行李架内。
Please put your box in the overhead bin.11、您不能把行李放在这儿，过道不能堵塞。
You may not leave the baggage here.The aisle shouldn’t be blocked.12、由于机械故障，航班已延误，机械师们正在对飞机进行仔细检查。
The flight has been delayed due to some mechanical troubles.The engineers are making a careful examination of the plane.13、由于地面有雾，本次班机将延误约两小时。
The flight will be delayed about 2 hours due to ground fog.14、由于空中航路拥挤，我们要等待通行许可（才能起飞）。
Owing to the heavy air traffic,we’ll wait until a take-off clearance is given.15、我们须等待跑道上的冰被清除。
We have to wait until the ice on the runway has been cleared.16、我们的飞机要装完货才能起飞。
Our plane can’t take off until the cargo is loaded.17、我们正在等待几位乘客办理登机手续。
We are waiting for a few passengers to complete boarding formalities.18、如果有进一步的消息，我们会立即通知你（们）的。
If we have any further information,we’ll let you know immediately.19、请您回到您座位上好吗？飞机马上要起飞了。
Would you please return to your seat?The plane is taking off soon.20、请在安全带信号消失前坐在座位上，系好安全带。
Please stay in your seat and keep your seat belt fastened until the sign has been turned off.21、飞机马上要起飞了，请不要在客舱内走动。
The plane is about to take off.Please don’t walk about in the cabin.22、头等舱乘客的盥洗室/厕所位于前舱，其他乘客的在后面。
The toilet for first class passengers is located in the front of the cabin and the one for other passengers in the rear.23、盥洗室/厕所有人用着。
The lavatory is occupied.24、盥洗室/厕所没人。
The lavatory is vacant.25、您可放下遮阳板，关掉阅读灯，系好安全带，这样您能好好休息一下。
You could draw down the window-shade and turn the reading light off and fasten your seat-belt so that you can take a good nap.26、为确保飞行和通信系统的正常操作，请您不要使用手提电话/激光唱机/调频收音机。
In order to ensure the normal operation of airplane navigation and communication system,you are kindly requested not to use your callularphone/CD player/FM receiver.27、我们前方有大雷雨，无法穿越。我们决定返回杭州。非常抱歉由此给您带来的不便。
There is a heavy thunderstorm ahead of us.We have no way to pass it.So we have decided to return to Hangzhou.Much to our regret for the inconvenience that may cause you.28、我们马上要供应饮料了。请放下您的小桌板。
Now we’ll be serving drinks.Please pull down your tary table.29、先生，您想要杯香槟吗？
Would you like a glass of champagne,sir? 30、您想来点热/冷饮料吗？
Would you like something hot/cold to drink?
31、您是要淡茶还是浓茶？
How do you like your tea?Weak or strong?
32、咖啡还未冲好，来杯热茶好吗？
Coffee isn’t ready yet.Would you like to have a cup of hot tea instead?
33、您想在饮料里放点冰块吗？
Would you like some ice in your drink?
34、小心烫手！
It’s hot!Mind your hand.35、您喜欢直喝威士忌还是加冰块？
Would you like your whisky straight or on the rocks?
36、您准备现在用午餐吗？
Are you ready for your lunch now?
37、我们马上给您提供正餐。这是茶单。
We’ll soon be serving dinner.Here is the menu.38、您想要吃什么？烤牛肉还是熏火腿？
What would you like to have?Roasted beef or smoked ham?
39、我们机上配备的餐食既有中式口味也有西式口味。
Our meals on board are designed to meet both Chinese and Western tastes.40、我们有多种菜肴供您选择。We have a selection of dishes for you.41、先生，您还要点别的什么吗？
Would you like more of anything,sir?
42、您要什么样的牛排？嫩点的、适中的、还是老点的？
How do you like your steak done? Rare,medium or well-done?
43、对不起，鱼没有了。您能换一道菜吗？我们有鸡……您想来点吗？
I’m sorry.There is no more fish left.Can you make a change?We have chicken…Would you like some?
44、这是您的小菜，这是您的牛排，请慢用。
This is your hors d’oeuvre and this is your steak.Please enjoy your meal.45、对不起，让您久等了。
I’m sorry for keeping you waiting.46、您能喜欢我非常高兴。再来点吗？
I’m glad you like them.Would you like to have some more?
47、您对这顿饭还满意吧？
How do you like the meal?
48、您介意我把这些东西拿走吗？
Would you mind me taking these away?
49、您可以就如何提高机上质量给我们提些建议吗？
Could you give us some advice on how to improve our inflight service? 50、这是本次航班的纪念品，但愿您能喜欢它。
This is our flight souvenir.I hope you’ll like it.51、您买点机上免税商品吗？
Would you like to buy some duty free items?
52、请您让开过道，以便让其他旅客通过。
Could you please step aside and allow the other passengers to go through.53、如果您需要任何帮助，请按呼唤铃；如果您想阅读，请打开阅读灯；如果您需要休息，可以按住座椅扶手上的按钮，身体向后仰，放倒座椅靠背。这是通风孔，您可以把它向任意方向调节，或向右旋紧关掉。
If you need any help,please press this call button.If you want to read,you can turn on the reading light.If you’d like to have a rest,you can press this button on your armrest and lean back at the same time.Here is the air vent.You can turn the knob here in whichever direction you like,or you can turn it off by turning it tightly to the right.54、我理解您，我替您去看看是否有空座位，请您暂时坐在这个座位。
I appreciate your problem and I’ll see if there is any empty seat.Would you please sit here for the time being.55、根据最新规定您可以升舱，不过要付差价部分的钱。
According to the latest regulations,you can upgrade your class,but you have to pay the extra.56、请您配合一下不要把行李放在紧急出口旁边。您可以把它放在座位下面。
I’m afraid you can’t leave your bag there.You are sitting next to the emergency exit.I think you may find there’s enough room to put it under your seat.57、对不起，请回到座位上，飞机马上起飞，厕所暂时停用。
Excuse me.Would you please return to your seat?We are taking off soon,and the lavatory has been suspended.58、请您把孩子抱在安全带外面，对孩子会舒服些。我们有加长的安全带。
Excuse me.Would you please hold your baby outside the seat belt.That will be more comfortable for the baby.I can get you a supplementary seat belt.59、对不起，请您们几位谈话声音小些，以免影响其他客人休息。
Excuse me,but could you talk softly to avoid disturbing the others.60、起飞后您可以使用手提电脑，但下降时请关闭。
After take-off you may use the laptop computer but not during descending.61、几分钟之后我们将提供饮料（快餐、餐食），请放下您前面的桌板。
In a few minutes we’ll be serving drinks(snacks,meals).Please pull down the seat table in front of you.62、您想喝点什么饮料吗？我们有矿泉水，橙汁，可口可乐，雪碧等，您喜欢哪一种？
Would you like something to drink?We have mineral water,orange concentrate juice,CocaCola,Sprite and so on.Which do you prefer? 63、您喜欢淡茶还是绿茶？
How do you like you tea,Weak or strong?
64、对不起，我们服务时您睡着了，没有叫醒您，现在您想喝些什么？
Sorry,you were sleeping while we served.I didn’t want to interrupt you.Now,what would you like to drink?
65、您喜欢您预定的牛排烤几成熟？嫩些，中等，还是老些？
How would you like your steak?Rare,medium or well-done？
66、我们可以为您提供素食。飞机上备有素食。但您在订票时提出申请会更有帮助。
We can serve you a vegetarian meal.We have vegetarian food on board.But it does help if you request for special meal when you book your ticket.67、哪位旅客预定了犹太餐（素食，儿童餐，穆斯林餐）？
Who has ordered Kosher meal(vegetarian food,baby food,Moslem food).68、您需要多少牛奶？您觉得牛奶热吗？
How much milk do you want?Do you think the milk is warm enough? 69、是的，我们飞机上有摇篮，但您要换到前客舱就坐。
Yes,we have a little cot on board.But you have to change to the front cabin.I’ll set up a cot right there.70、当安全带信号灯亮起来的时候，比如颠簸时，您应该把孩子从摇篮中抱起，抱在怀里，系好安全带。
You should remove your baby from the bassinet whenever the Fasten Seat Belt sign is switched on,for example,during turbulence,and hold your babby in arms with the seat belt fastened.71、您需要给孩子换尿布的话，请到洗手间，里面有一个小桌板。如果您需要帮助的话，请告诉我们。
You can go to the lavatory if you want to change the diapers for the baby.There’s baby change table there.If you need any help,please don’t hesitate to call us at any time.72、您需要买一些免税物品吗？今天航班上的物品品种繁多。
Would you like to buy some duty-free goods?We have a wide selection on board today.73、我们的免税商品都是世界名牌，我们可以承诺这些商品都是质优价廉的。Our duty free merchandises are very famous worldwide,and we can assure you that they are of the best quality and the prices are rather low.74、这种商品是中国特产，非常有名，值得一买。
This is one of the Chinese specialities.It’s famous and worth buying.75、我们接受美圆的旅行支票和主要信誉卡，比如维萨卡，运通卡，万事达卡，JCB卡等等。We accept US dollar traveler’s checks and such major credit cards as VISA card,American Express,Master card,JCB card and so on.76、打搅一下，落地前请您填写这些表格，以方便您办理海关，移民，检疫等手续。
Excuse me ,would you please fill out these forms before landing?You’ll need them when you go through Customs,Immigration and Quarantine.77、如果您在填写表格时有疑问或困难请找乘务员，我们很高兴为大家服务。
Please do not hesitate to call us if you have any questions or difficulties in filling out these forms.We are very glad to be at your service.78、根据当地政府检疫的规定，严禁旅客携带任何新鲜水果，鲜花，奶制品，肉类，动植物种子等入境。
According to the regulations of Quarantine of the local government,passengers are not allowed to bring in any fresh fruit,cut flowers,diary products,meat,animal or plant origin.79、别太紧张，咱们去清洗一下伤口，放松。我去取急救药箱。请用纱布按住伤口，我来调节座位。躺下，休息一会。
Don’t get nervous.Let’s go to wash the cuts.Take it easy.I’ll go and get the first-aid kit.Please press the wound with gauze.I’ll adjust the seat back.Lie down and have a rest.80、很遗憾，飞机上没有医生。不过机长已经决定在附近的备降机场着陆。停机坪上有救护车等侯，希望您尽快痊愈。
I’m sorry to tell you there are no doctors here.But the captain has decided to land at an alternate airport nearby.There will be an ambulance on the apron.We hope you ‘ll be all right in no time.81、留神脚下，外面在下雪（下雨），当心划倒。
Mind your step please.It’s snowing(raining)and very slippery outside.82、北京比东京晚一小时，在同一天。
Beijing is one hour behind Tokyo on the same day.83、纽约比北京早12小时，但晚一天。
New York is 12 hours ahead of Beijing but one day behind.84、对不起，由于本机场天气状况不好，我们的航班将被延误。我们要等到天气条件好转才能起飞。
We are sorry to imform you that our flight will be delayed due to the unfavourable weather conditions at this airport.We have to wait till the weather gets better.85、由于地面大雾航班将要被延误两小时。我们要等到雾消散才能起飞。
Our plane will be delayed for about two hours due to heavy ground fog.We have to wait till the fog lifts.86、由于能见度太低目的地机场已关闭，我们的航班将转航至备降机场并过夜。过夜的食宿安排由航空公司提供。
The flight will be diverted to an alternate airport and stay overnight there because the destination airport is closed due to poor visibility.The overnight accommodation will be provided by the airline.87、由于目的地机场的罢工，我们将飞往备降机场，预计50分钟后降落。
We’ll have to fly to an alternate airport because of a strike at our destination airport.We expect to land in 50 minutes.88、塔台通知我们目前没有停机位，请大家在飞机上等待。
The control tower has informedus that our assigned parking area is not yet clear.We have been asked to wait here for a moment.89、机长通知由于我们遇到强大的顶风，飞机需要在杭州机场加油。预计到达时间将要晚50分钟。
The captain has informed us that due to a strong adverse wind,our plane need more fule.So we will land at Hangzhou airport for refueling.And the estimated time of arrival will be 50 minutes behind the schedule.90、有3名无人陪伴儿童，年龄分别是7岁，5岁和4岁。请你来照料他们。头等舱（经济舱）有一名CIP（VIP，遣返人员），两名旅客订素食（穆斯林餐，犹太餐）。
There are 3 UMs aged seven,five and four.I’d like you to take responsibility for them.There’s one CIP(VIP,repatriate)traveling first class(economy class).We have two passengers who have ordered vegetarian meals(Moslem food,Kosher meal).91、在服务中，无论是哪一种服务，乘务员都要注意相互协调，特别是餐饮服务，避免漏送，或将饮料打翻在旅客身上。
During the service,whatever kind it is,all the attendants should coordinate with each other,and pay special attention to meal and beverage service to avoid missing delivery and not to splash on the passengers.92、旅客下飞机以后进行最后一次客舱检查，确认旅客没有丢下任何物品，如发现任何遗失物品，请转交地面服务员或事物招领处。
One final check is necessary after the passengers have deplaned.We must be sure that the passengers haven’t left behind any personal effects.If any are found,they are turn over to the ground attendants or the Lost and Found.93、总之，机组成员之间良好的协作是每次航班顺利运作的核心。
In general,good coordination among the members of the crew is the heart of smooth functioning on each flight.94、乘务员的化妆训练在许多方面与职业模特接受的训练相似。
The stewardess training in grooming is in many ways similar to the training that the professional model might receive.95、这项工作让人感到兴奋的是有机会到世界各地观光。即使飞国内航班在自己的国家旅行也是满不错的。
One of the things that makes the job exciting is the opportunity to spend time in different parts of the world.Even traveling within one’s own country on a domestic.96、语言学习非常重要，尤其是英语，因为我们首先要能和旅客交流，还要学会在国外机场报告故障设备，在紧急情况下给乘客发出命令。
Language study is very important,especially English.We must be able to communicate with the passengers,learn to report a cabin fault at a foreign airport and give out instructions in the case of an emergency.97、无论有多少航空公司幕后的工作人员为航班的成功做出贡献，也无论有多少其他人参与了面对面与旅客的接触，只有乘务员给旅客留下了持久的印象。
No matter how many behind-the-scenes airline personnel contribute toward the success of the flight,or how many others participate in the face-to-face contact with the traveling public,it is the cabin attendant who makes the most lasting impression on the passengers.98、舷梯已经放好。现在您可以拿着行李下飞机了。
The ramp has just been put in its position.Now you can get your belongings and disembark.99、对不起，先生。可以让这位老先生/老太太先走吗？
Excuse me,sir.Would you please let this old man/granny go first? 100、感谢您乘坐我们的班机，希望能有幸再次和您见面。
Thank you for flying with us and hope to have the pleasure of being with you again.
第二篇：空姐空乘口语
空姐空乘口语
CONVERSATIONS 会话（A=Applicant I=Interviewer）
Dialogue 1
I: What made you decide on this type of occupation?
A: Oh, to tell you the truth, I love the sky.When I was a child, I imagined flying into the blue sky some day.Now, I think the day has come.My dream will come true.And I like travellingvery much and I enjoy working with people.I: Can you make yourself understood in English without too much difficulty?
A: Yes, I think I am quite fluent in English.I got the certificate of the Secondary English Training last month.I: Do you know what the responsibilities are for a stewardess?
A: The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight.And good service is also important.I: Are you in good health?
A: I just had a complete physical examination and I am in top condition.I: Have you had any nursing experience?
A: Yes, I have two years of nursing experience, and now I am working as a nurse in a hospital.I: How tall are you? What about your eyesight?
A: My height is one meter and sixty-eight centimeters.I never had any vision problems.I: What would you say are your strengths and weaknesses?
A: One of my strengths is my friendliness and open-minded attitude and also I think I have a warm personality.But sometimes, I find it is hard to tell others when I don’t like what they are doing.I: If a passenger can’t understand what you say, what should you do?
A: I will try to speak in another language or I will try my best to use gestures and draw pictures.I: 什么原因使你决定投身这个行业呢？
A: 哦，说真的，我非常喜欢蓝天。小时候我就梦想自己有一天能飞上蓝天，现在我想这一天已经到了，我的梦想要实现了。而且我非常喜欢旅游，喜欢和人打交道。I: 别人容易明白你说的英语吗？
A: 可以，我想我的英语很流利，上个月我拿到了中级英语培训证书。I: 你认为对空姐来说，主要的职责是什么？
A: 主要职责就是让乘客在飞行途中能放松、快乐，而且好的服务也是很重要。I: 你现在身体很好吧？
A: 我刚做了一次全面的体检，身体状况很好。
I: 你有护理经验吗？
A: 有，我有两年的护理经验，现在我就在一家医院当护士。
I: 你多高？你的视力如何？ A: 我身高168cm，视力没问题。
I: 你认为你的优点和缺点是什么？
A: 我优点之一就是待人非常友好、开朗，还有我的性格温和。但有时候，我发现很难告诉别人我不喜欢他们的所作所为。
I: 如果有乘客听不懂你说的话，你该怎么办？
A: 我会试着说另一种语言或者打手势、画图。
Dialogue 2
I: Tell me about yourself and your past experience.A: For the past 3 years, I have been working in China East Airlines Corporation Limited.I
am very tolerant of people and have been told that this is one of my strengths.I feel I have a lot to offer as a team member.I: Why are you interested in this occupation?
A: It’s always been my dream to be a stewardess.And I like travelling to different places.I: What do you think is the chief charcteristic for a stewardess?
A: Well, a stewardess should be friendly, courteous, patient and treat passengers kindly and politely.I: Do you get angry easily?
A: No, I know how to control my temper.I: If a passenger had a accident, what would you do?
A: I would give him or her basic first aid and ask my partner to call for assistance at the same timeI: If you are hired, when can you start work?
A: I can begin to work right away because I am out of work now.I: What are your salary expectations?
A: I really need more information about the job before we start to discuss salary.I like to postpone that discussion until later.Maybe you could tell me what is budgeted for the position and how your commission structure works.I: 说说你自己和你过去的经历。
A: 过去三年我一直在中国东方航空有限公司工作。我待人宽容，别人都说这是我的优点。我想作为团队一员，我能作出很多贡献。
I: 你为什么对这个职业感兴趣？
A: 成为一名空姐一直是我的梦想，而且我喜欢到各地旅游。
I: 对空姐来说，你认为主要应该具备的品质是什么？
A: 空姐应该待人友好、有礼貌、有耐心，对顾客和蔼、彬彬有礼。
I: 你容易生气吗？
A: 不，我知道怎样控制自己的脾气。
I: 如果有乘客发生意外，你会怎么办？
A: 我会为他/她做基本的急救，同时让同伴寻求救助。
I: 如果你被录用，什么时候你能开始工作？
A: 因为我目前没有工作，所以随时都可以。
I: 你希望拿多少薪水？
A: 在讨论薪水前，我需要更多了解这份工作。我希望迟点讨论这个问题，或者你可以告诉我这个职位的预算薪酬是多少，贵公司的佣金制度是如何运作的。
imagine 想象 secondary 中级的 flight attendant 空姐 eyesight 视力 vision 视力 gesture 手势tolerant 宽容的 basic first aid 基本的急救护理temper 脾气 assistance 援助，协助
作为空中小姐，懂得一些急救措施是非常必要的，所以即使你没有做过空中小姐，但如果做过护士，有护理经验（nursing experience），你尽可以把它当作自己的优势表现出来。
1)What made you decide on this type of occupation? position vocation job
什么原因使你决定从事这类工作？
2）Do you know what are the responsibilities of the stewardess? tasks assignments obligations你知道作为空中小姐的职责是什么吗？
3)What do you think are the chief characteristics of a stewardess? qualitiestraits
你认为空姐的主要品质 是什么？
4)I can begin to work right away because I am out of work now.unemployed laid off between jobs
我可以即刻开始上班，因为我现在没有工作。应聘空姐 无论是到中国的国际航空公司还是国外的航空公司应聘，公司都要求空中小姐不仅有高挑的身材和甜美的长相，而且要具备优雅的气质，会讲一口流利的英语。口试内容主要分为中英文面试、中英广播词、航空状况题、时事题、个人问题等。每一家公司会有不同的考试流程，初复试的难易度也不同，要多方面收集资料，知己知彼，再配合临场应变能力、机智反应、适宜的装扮、优雅的谈吐及亲和力，这样面试才能得高分。
BASIC EXPRESSIONS 基本句型表达
1)What made you decide on this type of occupation? 什么原因使你决定投身这个行业呢？
2)I like travelling very much and I enjoy working with people.我非常喜欢旅游，喜欢和人打交道。
3)The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight.主要的职责就是让乘客在飞行中能放松、快乐。
4)One of my best qualities is my friendliness and open-minded attitude.我的优点之一就是待人非常友好、开朗。
5)I抦 very tolerant of people and have been told that this is one of my strengths.我待人宽容，别人都说这是我的优点。
6)What do you think is the chief charcteristic for a stewardess? 你认为对空姐来说，主要应该具备的品质是什么？
7)I would give him or her basic first aid and ask my partner to call for assistance at the same time.我会为他/她做基本的急救护理，同时让同伴寻求援助。
空乘面试英语
在空乘面试中，英语是必考的！但是很多考生都会担心英语这一关。如果你是飞行乘务相关学院毕业的学生，我想你就很清楚你要准备什么，就是你们平时要求学习的内容。其实，英语面试也只是问一些十分简单的问题。下面是15句空乘常用基本语，以供大家学习。（１）您好，欢迎。Good morning(afternoon,evening)sir,welcome aboard.（２）是，对。Yes, I see.（３）请。Please.（４）是，马上就去。Yes,I’m going away right now.（５）很报歉（对不起）。I’m sorry.（６）让你久等了。Thank you for waiting(sir)。
（７）是，马上给您拿来。I’ll get one for you in just a moment.（８）打扰了（过意不去）。Excuse me.（９）知道了（不知道）。Yes, I know(No, I don’t know).（１０）是您叫我吗？Did you call me?
（１１）不清楚，马上查询。I’m not sure, I’ll check it.（１２）不客气。It’s my pleasure.（１３）谢谢。Thank you very much.（１４）托您的福。Thanks to you.（１５）祝您旅途愉快。I hope enjoy your flight
另外，自我简介是一定要准备的，也就是 Your brief introduction— —
introduce yourself in brief！
空乘常用英语
(1)aircraft(2)belly机腹(3)nose gear鼻轮
(4)retractable landing gear 伸缩起落架(5)rudder 尾舵(6)propeller 推进器(7)wing 机翼(8)fuel 油料(9)tank 油箱(10)radome 雷达(11)fuselage 机身(12)break-in area 逃生窗(13)undercarrage bay 货舱(14)air brake 煞车(15)panel 仪表板(16)flight deck(cockpit)前舱(17)galley 厨房(18)seat belt安全带(19)slide 充气滑梯(逃生用)(20)survival kit(first aid kit)救生品(21)water extinguisher 灭火器(22)dry chemical extinguisher 乾粉灭火器(23)latch 栓子(24)tray table 餐桌(25)smoke hood 防烟面罩(26)waste bin 垃圾桶(27)grab handle 扶手(28)sink 水槽(29)observers seat 观察位(前舱)(30)telescopic viewer 门孔
(31)soap dispenser 给皂器(32)bassinet婴幼儿睡床(33)ditching水上迫降(34)water evacuation 水上逃生(35)land evacuation 陆上逃生(36)axe 斧头(在驾驶舱)(37)trolly 餐车(38)torch 手电筒(39)armrest 扶手(40)reading light阅读灯(41)call button呼叫钮(42)air traffic control 航路管制(43)control tower 塔台
(44)operation & dispatcher 签派员(45)cruize平航(46)runway 跑道(47)taxiway 滑行道(48)I.D.L 国际日线(49)time zone 时区(50)estimated time of arrival(ETA)预计到达时间(51)estimated time of departure(ETD)预计起飞时间
(52)apron围裙(53)jet lag 飞机时差症(54)tail wind 顺风(55)head wind 逆风(56)jetway(passenger bridge)空桥(57)crew 机组员(58)infant 婴儿(59)unaccompanied minor(UM)没有家长同行ㄉ小孩(60)briefing 任务提示(61)home base 基地(62)pilot(captain)机长(63)co-pilot(first officer)副机长
(64)clear air turbulence 晴空乱流(65)air current气流(66)non-endorsable 禁止转让(票)(67)stand-by 地面待命(68)stop-over 中站停留(69)layover 外站过夜(70)refueling stop 加油停留(71)transit passenger 转机旅客(72)waiting lounge 候机室(73)baggage inspection 行李检验(74)hand baggage 手提行李(75)umaccompanied baggage 托运行李(76)custom 海关(77)quarantine 检疫(78)immigeration 移民局
(79)baggage tag 行李签(80)connection 班机接驳(81)destination 目的地(82)free baggage allowance 行李重量限制(83)general declaration 舱单
(84)load factor 载客率(85)on time performance 准点率(86)LOST-N-FOUND 失物招领(87)confirmation 确定(88)reissued ticket 重开的票(89)passenger manifst 旅客名单
(90)wheelchair 轮椅(91)ground staff 地勤(92)take off 起飞(93)live vest救生衣(94)non-stop flight 直飞班机(95)immigeration card 入境表格(96)terminal航空站(97)hijack 劫机(98)demonstration 示范(99)evacuate 疏散(100)traffic congestion 航路拥挤
空乘英语——服务（service）
1、您想看这些报纸或杂志吗?
Would you like to read these news papers or magazines?
2、您想先喝点什么?
Would you like anything to drink first?
3、这是今天的菜单，你想吃些什么?
Here is today''s menu．What would you like to have?
4、谢谢，让您久等了。这是您的饭和咖啡，还要点什么
Thank you for waiting sir．Here you are．anything more?
5、甜食要不要?
How about the sweet?
6、现在可以收拾您的桌子吗?
May i clear up your table now?
7、你是去学习还是只去旅游?
Are you going to study there or just for sight seeing?
8、由于天气恶劣，航班已经延误。
The flight has been delayed because of bad weather．
9、由于低能见度，机场关闭，我们不能起飞。
We can''t take off because the airport is closed due to poor visibility.10、我们的飞机颠簸得厉害，请系好安全带。
Our plane is bumping hard．please keep your seat belt fastened。
空乘英语——起飞前（before take-off）
1.Morning, madam（sir）.Welcome aboard!
早上好，女士（先生）。欢迎登机！
2.May i introduce myself, I'm ___, the chief purser of this flight.请允许自我介绍。我叫___，本次航班的乘主任务长。
3.Morning, sir.Welcome aboard.business class or economy?
早上好，先生。欢迎登机。坐公务还是经济舱？
4.Follow me, please.Your seat is in the middle of the cabin.请跟我来，您的座位在客舱中部。
5.An aisle seat on the left side------here you are, sir.是左边靠走廊座位------这是您的座位。
6.I'm afraid you are in the wrong seat.20c is just two rows behind on the other aisle.恐怕您坐错位子了，20c正好在那边走廊的后二排。
7.Excuse me for a second, I'll check.请稍等一下，我查查看。
8.The plane is about to take off.please don't walk about in the cabin.飞机马上要起飞了，请不要在客舱内走动。
9.You know the weather in hongkong is not so good.It has been delayed.你知道香港的天气不太好，飞机延误了。
10.Air China flight ca937 leaves at 0730 in the morning.中国国际航空公司ca937航班，上午7：30起飞。
11.Flight no.926, leaving Tokyo at 1740, flies nonstop back to beijing.926航班17：40离开东京直飞回北京。
12.You’re flying economy class, is that right?
您是坐经济舱，对吗？
空乘英语——紧急情况（emergency situation）
1.Fasten your seat belts immediately.The plane will make an emergency landing because of the sudden
breakdown of an engine.马上系好安全带。由于飞机发动机出现故障，将做紧急迫降。
2.Don''t panic!
不要惊慌。
3.Our captain has confidence to land safely.All the crew members of this flight are well trained for this kind of situation.So please obey instructions from us.我们的机长完全有信心安全着陆。我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。
3.Take out the life vest under your seat and put it on!
从座椅下拿出救生衣，穿上它！
5.Don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab.请不要在客舱内将救生衣充气！一离开飞机立即拉下小红头充气。
6.Put the mask over your face!戴上氧气面罩！
7.Bend your head between your knees!把你的头弯下来放在两膝之间！
8.Bend down and grab your ankles.弯下身来，抓住脚踝。
9.Get the extinguisher.拿灭火器来！
10.Open seat belts.Leave everything behind and come this way!
解开安全带，别拿行李，朝这边走！
11.This plane has eight emergency exits.Please locate the exit nearest to you.本架飞机有八个安全门，请找到离你最近的那个门。
12.Jump and slide down!跳滑下来！
中英文范例2:
有这样一个女孩，喜欢做梦喜欢幻想，他经常梦到飞翔，梦到银河，回味那梦境，回味那美好，希望自己有一天真的能够触摸蓝天，被白云环绕。
这个女孩就是我，今年18岁，射手座，有开朗的性格，身高1.65米，体重有些不合格，在高三这样的特殊时期已不是当年那个窈窕的我，我一定会恢复完美的身材，希望老师能理解。还有最重要的一点，我有像幼儿园阿姨一样可爱的脸。
我就是我，此时没有完美身材，但有完美笑脸来自****学校的小雅
There is a girl, who likes dreaming and imagine.She often dreams of flying, up to the Galaxy.On thinking of the dream, of the beauty, shi hopes that sometime she can really touch the azure sky, surrounded by the white clouds.This girl is me, who is 18 this year, optimistic, and is a Sagittarian.I'm 1.65 metres and is a little heavy.I can not be the slim “me” in the special Senior 3, but I will surely regain my perfect figure, and I hope that you can understand my situation.And what's the most important, I have a kindergarten-teacher-like cute face.This is me, with no perfect figure but perfect smiles now.This is me, Xiao Ya, from ***School.简短的范例3:
Hello my name isXXX.I am XX years old.I graduatedfrom XXX.I have a dream since I was a child.I dream that one day I can fly in the blue sky like the bird.Now I have the chance to make it come true.If i can take this job.I’ll try my best to do everything well.Because I love this job.大家好,我名字叫XX, 我XX岁,毕业于XXX, 当我还是小孩子的时候就有这样一个梦想,就是有一天我能像鸟一样飞向蓝天。现在我有这个机会让我的梦想成真.如果我能得到这个工作,我会尽我全
力去做好他,因为我爱这个工作
第三篇：出国英语：空姐空乘常用语英语词汇和句子
出国英语：空姐空乘常用语英语词汇和句子
我们都知道空姐的英语是stewardess或者是airline stewardess，但是空乘服务常用英语，你又知道多少？下面是空乘服务常用英语口语，跟着小编一起去学习吧！
常用空乘词汇：
boarding check 登机牌
plane ticket 飞机票
ramp 扶梯
first class 头等舱
conomy class,tourist class 经济舱
air route,air line 航线
to take off,take－off 起飞
landing 着陆
International Flight 国际班机
Domestic Flight 国内班机
常用空乘句子：
Morning,madam(Sir).Welcome board!
早上好，女士(先生)。欢迎登机!
May I see your boarding pass?
请出示您的登机牌。
You should take your assigned seat,for the plane must keep its balance when it takes off.为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。
Follow me, please.Your seat is in the middle of the cabin.请跟我来，您的座位在客舱中部。
Excuse me for a second, I’ll check.请稍等一下，我查查看。
The plane is about to take off.Please don”t walk about in the cabin.飞机马上要起飞了，请不要在客舱内走动。
We are sorry to imform you that our flight will be delayed due to the unfavourable weather conditions at this airport.We have to wait till the weather gets better.对不起，由于本机场天气状况不好，我们的航班将被延误。我们要等到天气条件好转才能起飞。
The ramp has just been put in its position.Now you can get your belongings and disembark.舷梯已经放好。现在您可以拿着行李下飞机了。
Thank you for flying with us and hope to have the pleasure of being with you again.感谢您乘坐我们的班机，希望能有幸再次和您见面。
原文来自 必克英语
第四篇：空乘英语
(1)aircraft(2)belly机腹(3)nose gear鼻轮
(4)retractable landing gear 伸缩起落架(5)rudder 尾舵
(6)propeller 推进器(7)wing 机翼(8)fuel 油料(9)tank 油箱
(10)radome 雷达(11)fuselage 机身(12)break-in area 逃生窗
(13)undercarrage bay 货舱(14)air brake 煞车(15)panel 仪表板
(16)flight deck(cockpit)前舱(17)galley 厨房(18)seat belt安全带
(19)slide 充气滑梯(逃生用)(20)survival kit(first aid kit)救生品
(21)water extinguisher 灭火器(22)dry chemical extinguisher 乾粉灭火器
(23)latch 栓子(24)tray table 餐桌(25)smoke hood 防烟面罩
(26)waste bin 垃圾桶(27)grab handle 扶手(28)sink 水槽
(29)observers seat 观察位(前舱)(30)telescopic viewer 门孔
(31)soap dispenser 给皂器(32)bassinet婴幼儿睡床(33)ditching水上迫降
(34)water evacuation 水上逃生(35)land evacuation 陆上逃生
(36)axe 斧头(在驾驶舱)(37)trolly 餐车(38)torch 手电筒
(39)armrest 扶手(40)reading light阅读灯(41)call button呼叫钮
(42)air traffic control 航路管制(43)control tower 塔台
(44)operation & dispatcher 签派员(45)cruize平航(46)runway 跑道
(47)taxiway 滑行道(48)I.D.L 国际日线(49)time zone 时区
(50)estimated time of arrival(ETA)预计到达时间
(51)estimated time of departure(ETD)预计起飞时间
(52)apron围裙(53)jet lag 飞机时差症(54)tail wind 顺风(55)head wind 逆风
(56)jetway(passenger bridge)空桥(57)crew 机组员(58)infant 婴儿
(59)unaccompanied minor(UM)没有家长同行ㄉ小孩(60)briefing 任务提示
(61)home base 基地(62)pilot(captain)机长(63)co-pilot(first officer)副机长
(64)clear air turbulence 晴空乱流(65)air current气流(66)non-endorsable 禁止转让(票)
(67)stand-by 地面待命(68)stop-over 中站停留(69)layover 外站过夜
(70)refueling stop 加油停留(71)transit passenger 转机旅客
(72)waiting lounge 候机室(73)baggage inspection 行李检验
(74)hand baggage 手提行李(75)umaccompanied baggage 托运行李
(76)custom 海关(77)quarantine 检疫(78)immigeration 移民局
(79)baggage tag 行李签(80)connection 班机接驳(81)destination 目的地
(82)free baggage allowance 行李重量限制(83)general declaration 舱单
(84)load factor 载客率(85)on time performance 准点率(86)LOST-N-FOUND 失物招领
(87)confirmation 确定(88)reissued ticket 重开的票
(89)passenger manifst 旅客名单(90)wheelchair 轮椅
(91)ground staff 地勤(92)take off 起飞(93)live vest救生衣
(94)non-stop flight 直飞班机(95)immigeration card 入境表格
(96)terminal航空站(97)hijack 劫机(98)demonstration 示范
(99)evacuate 疏散(100)traffic congestion 航路拥挤
第五篇：空乘英语
空乘口语，空乘英语，空乘服务英语
一.欢迎词:
Good morning(Afternoon,Evening)Ladies and gentlemen :
The crew member of XX Airlines has the pleasure of welcoming you aborad.Would you please put your seat in the upright position,fasten your seat belts and lock your table in place.We will be taking off in a few mimutes.You are reminded that smokingand telephone-operation are not permitted at any time during flight.Please use your “call button” if you require assistance-our crew
will attend to your needs.We hope you enjoy a pleasant flight and
thank you for choosing XX Airlines.Ladies and gentlemen:
Welcome aboard___Airlines FLT___to___.(With an intermediate stop in___).Your flight is under the command of Captain___.I am the chief purser___,in addition,we have___cabin attendants,___from Thailand,who will be available through the flight to serve you.Please let us know if you need assistance.Thank you.各位贵宾:
欢迎您搭乘___航空，第___号班机(经过___)前往___。
今天的飞行是由本机机长___、事务长/座舱长___、___位空服员、___位___籍空服员为大家服务，如果您需要任何协助，请通知空服人员。
二.安全示范
DOMO 1
Ladies and gentlemen :
Your cabin attendants have just demonstrated the proper method
of using the life jacket(and oxygen mask.)
Please refer to the emergency instruction card in the seat pocket
for more information.Thank you.
DOMO 2
Ladies and gentlemen :
For your safety,this aircraft is fully equipped with emergency equipments.We will explain the location and method of use.There are
eight emergency exits located on the left and right sides respectively.They are identified by the exit signs.Life jackets are under your seats.In case of emergency,put the jacket over your head,then bring the straps from behind
you to the front as the attendant is demonstrating.Fasten the straps and pull tight.The jacket will be automatically
inflated by pulling the two red tabs at the bottom.There are two mouth pieces inside the life jacket which can be
used to inflate the vest by blowing air into them.The oxygen masks arein panel over your head.If there is any change in the pressure,the masks will fall automatically.The masks are as shown.When the masks fall,pull one of them to your face.Cover your nose and mouth then breath normally.Place the strap over your head to keep the mask in place.If you have an infant,put your mask on first,then put the infant's mask on.Each seat is provided wiht seat belts.Please keep them fasted
whenever seated.Just pull the buckle to unfasten them.Please refer to the emergency instruction card in seat pocket
for more imformation.Thank you.三.飞机即将起飞前
Ladies and gentlemen :
We will be taking off shortly.Please make sure that yourseat belts are fastened.Thank you.
四.预期通过乱流区
Ladies and gentlemen :
We will be passing through turbulent air.For your safety,please remain seated and fasten your seat belts.Thank you.
遇乱流时:
We will be passing through turbulence.For your own safety,please remain seated and fasten your seat belt.Thank you.我们即将经过一段不稳定的气流，为了各位的安全，请留在座位上，将安全带系好。谢谢。
五.降落前
Ladies and gentlemen :
We will soon be landing at the____(Interational)Airport,would you please put you seat in the upright position ,fasten your seat belts and lock yourtable in place.Thank you.
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