第一篇：空乘服务常用英语
空乘服务常用英语
would you like anything to drink first?
您想先喝点什么?
here is today''s menu．what would you like to have?
这是今天的菜单，你想吃些什么?
thank you for waiting sir．here you are．anything more?谢谢，让您久等了。这是您的饭和咖啡，还要点什么?how about the sweet?
甜食要不要?
may i clear up your table now?
现在可以收拾您的桌子吗?
are you going to study there or just for sight seeing?
你是去学习还是只去旅游?
the flight has been delayed because of bad weather．
由于天气恶劣，航班已经延误。
we can''t take off because the airport is closed due to poor visibility.由于低能见度，机场关闭，我们不能起飞。
our plane is bumping hard．please keep your seat belt fastened。我们的飞机颠簸得厉害，请系好安全带。
before take-off
起飞前
1.morning, madam（sir）.welcome board!
早上好，女士（先生）。欢迎登机！
2.may i introduce myself, i''m ___, the chief purser ofthis flight.请允许自我介绍。我叫___，本次航班的乘主任务长。
3.morning, sir.welcome aboard.business class or economy?
早上好，先生。欢迎登机。坐公务还是经济舱？
4.follow me, please.your seat is in the middle of the cabin.请跟我来，您的座位在客舱中部。
5.an aisle seat on the left side------here you are, sir.是左边靠走廊座位------这是您的座位。
6.I’m afraid you are in the wrong seat.20c is just two rows behind on the other aisle.恐怕您坐错位子了，20c正好在那边走廊的后二排。
7.excuse me for a second, i’ll check.请稍等一下，我查查看。
8.the plane is about to take off.please don''t walk about in the cabin.飞机马上要起飞了，请不要在客舱内走动。
9.you know the weather in hongkong is not so good.it has been delayed.你知道香港的天气不太好，飞机延误了。
10.air china flight ca937 leaves at 0730 in the morning.中国国际航空公司ca937航班，上午7：30起飞。
11.flight no.926, leaving tokyo at 1740, flies nonstop back to beijing.ca926航班17：40离开东京直飞回北京。
12.you’re flying economy class.is that right?
您是坐经济舱，对吗？
emergency situation
紧急情况
1.fasten your seat belts immediately.the plane will make an emergency landing
because of the sudden
breakdown of an engine.马上系好安全带。由于飞机发动机出现故障，将做紧急迫降。
2.don''t panic!
不要惊慌。
3.our captain has confidence to land safely.all the crew members of this flight are well
trained for this kind of situation.so please obey instructions from us.我们的机长完全有信心安全着陆。我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。
4.take out the life vest under your seat and put it on!
从座椅下拿出救生衣，穿上它！
5.don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by
pulling down the red tab.请不要在客舱内将救生衣充气！一离开飞机立即拉下小红头充气。
6.put the mask over your face!
戴上氧气面罩！
7.bend your head between your knees!
把你的头弯下来放在两膝之间！
8.bend down and grab your ankles.弯下身来，抓住脚踝。
9.get the extinguisher.拿灭火器来！
10.open seat belts.leave everything behind and come this way!
解开安全带，别拿行李，朝这边走！
11.this plane has eight emergency exits.please locate the exit nearest to you.本架飞机有八个安全门，请找到离你最近的那个门。
12.jump and slide down!
跳滑下来
基本礼仪：
一般不应由亲友陪同面试，避免给人留下不成熟的印象。
不要紧张，保持自信和自然的笑容，一方面可以帮助你放松心情，令面试的气氛变得更融洽愉快；另一方面，可令考官认为你充满自信，能面对压力。
面试前：
应对所有职员保持礼貌，要知道，他们可能成为你的同事。
进门前先敲门，和主考人礼貌地打招呼。
面试时：
谈话时要与考官有恰当的眼神接触，给主考官诚恳、认真的印象。
点头不可太急，否则会给人留下不耐烦及想插嘴的印象。
谈话时切忌东张西望，此举有欠缺诚意之嫌。
身体语言：
待主考人邀请时才礼貌地坐下，坐的时候要保持笔直。
留意自己的身体语言，要大方得体。跷腿、左摇右摆、双臂交叠胸前、单手或双手托腮都不适宜。
＊切忌一些缺乏自信的小动作：
男士应避免把弄衣衫、领带及将手插进裤袋内；
女士不宜经常拨弄头发，过分造作。
避免把弄手指或原子笔、眼镜及说话时用手掩嘴。
面试完结离去时，向主考人道谢及说“再见”。
回答问题的态度：
态度诚恳，不宜过分客套和谦卑。
不太明白主考人的问题时，应礼貌地请他重复。
陈述自己的长处时，要诚实而不夸张，要视空乘职位的要求，充分表现自己有关的能力和才干。
不懂得回答的问题，不妨坦白承认，给主考人揭穿反而会弄巧成拙。
语调：
语调要肯定、正面，表现信心。
尽量避免中、英文夹杂。
尽量少用语气助词，避免给主考人一种用语不清、冗长、不认真及缺乏自信的感觉。
讲错话要补救
在讲错话之后，你亦不要放弃，必须重新振作，继续回答其它问题。
其它：
不要打断主考人的话，因为这是非常无礼的行为。
主考人可能会问你一些与职位完全无关的问题，目的在于进一步了解你的思考能力及见识，不要表现出不耐烦或惊讶，以免给用人单位留下一个太计较的印象。
切忌因主考人不赞同你的意见而惊惶失措。部分主考人会故意反对应聘者的意见，以观察他们的反应。
第二篇：空乘服务英语
空乘口语，空乘英语，空乘服务英语
一.欢迎词:
Good morning(Afternoon,Evening)Ladies and gentlemen :
The crew member of XX Airlines has the pleasure of welcoming you aborad.Would you please put your seat in the upright position,fasten your seat belts and lock your table in place.We will be taking off in a few mimutes.You are reminded that smokingand telephone-operation are not permitted at any time during flight.Please use your “call button” if you require assistance-our crew
will attend to your needs.We hope you enjoy a pleasant flight and
thank you for choosing XX Airlines.Ladies and gentlemen:
Welcome aboard___Airlines FLT___to___.(With an intermediate stop in___).Your flight is under the command of Captain___.I am the chief purser___,in addition,we have___cabin attendants,___from Thailand,who will be available through the flight to serve you.Please let us know if you need assistance.Thank you.各位贵宾:
欢迎您搭乘___航空，第___号班机(经过___)前往___。
今天的飞行是由本机机长___、事务长/座舱长___、___位空服员、___位___籍空服员为大家服务，如果您需要任何协助，请通知空服人员。
二.安全示范
DOMO 1
Ladies and gentlemen :
Your cabin attendants have just demonstrated the proper method
of using the life jacket(and oxygen mask.)
Please refer to the emergency instruction card in the seat pocket
for more information.Thank you.DOMO 2
Ladies and gentlemen :
For your safety,this aircraft is fully equipped with emergency equipments.We will explain the location and method of use.There are
eight emergency exits located on the left and right sides respectively.They are identified by the exit signs.Life jackets are under your seats.In case of emergency,put the jacket over your head,then bring the straps from behind
you to the front as the attendant is demonstrating.Fasten the straps and pull tight.The jacket will be automatically
inflated by pulling the two red tabs at the bottom.There are two mouth pieces inside the life jacket which can be
used to inflate the vest by blowing air into them.The oxygen masks arein panel over your head.If there is any change in the pressure,the masks will fall automatically.The masks are as shown.When the masks fall,pull one of them to your face.Cover your nose and mouth then breath normally.Place the strap over your head to keep the mask in place.If you have an infant,put your mask on first,then put the infant's mask on.Each seat is provided with seat belts.Please keep them fasted
whenever seated.Just pull the buckle to unfasten them.Please refer to the emergency instruction card in seat pocket
for more imformation.Thank you.三.飞机即将起飞前
Ladies and gentlemen :
We will be taking off shortly.Please make sure that your
seat belts are fastened.Thank you.四.预期通过乱流区
Ladies and gentlemen :
We will be passing through turbulence.For your own safety,please remain seated and fasten your seat belt.Thank you.我们即将经过一段不稳定的气流，为了各位的安全，请留在座位上，将安全带系好。谢谢。
五.降落前
Ladies and gentlemen :
We will soon be landing at the____(Interational)Airport,would you please put you seat in the upright position ,fasten your seat belts and lock your table in place.Thank you.六.降落后
Ladies and gentlemen :
We have landed at ____(Interational)Airport.The present outside temperature is ____degrees Centigrade,and the local time is______.Please remain seated until the airplane has come to a complete stop anddon't forget your personal belongings.All crew members thank you for choosing XX Airlines.We hope to see you in the near future.Thank you and good-bye.各位贵宾午安：
我们即将开始下降，预计下午___:___降落在XX机场，请系好您的安全带，本人谨代表XX航空公司及全体组员谢谢您的搭乘并祝您旅途愉快！Good afternoon, Ladies and Gentleme:
We expect to land at ___:___ PM.Please fasten your seat belt.I would like to thank you for flying with XX airlines,I do hope you have enjoyed your flight.各位贵宾：
我们现在已经降落在XX国际机场了，在安全带的指示灯没有熄灭、班机没有停妥前，请您不要离开座位。下机时请不要忘了随身携带的行李，打开座位上方的行李柜时请您特别留意以免行李滑落下来。
非常感谢您搭乘XX航空公司的班机，并希望很快能再次为您服务。
Ladies and Gentlemen:
We have landed at XX Airport, please remain seated until the
“FASTEN SEAT BELT” sign is turned off
and the aircraft has come to a complete stop.Please don't forget to take along your personal belongings.When opening the overhead bins;
please take care to ensure the contents do not fall out.Once again, we would like to thank you
for flying with XX Airlines and hope to serving you again soon.
第三篇：实用旅游英语——空乘服务
空乘服务英语
一.欢迎词:
Good morning(Afternoon,Evening)Ladies and gentlemen :
The crew member of XX Airlines has the pleasure of welcoming you aborad.Would you please put your seat in the upright position,fasten your seat belts and lock your table in place.We will be taking off in a few mimutes.You are reminded that smokingand telephone-operation are not permitted at any time during flight.Please use your “call button” if you require assistance-our crew
will attend to your needs.We hope you enjoy a pleasant flight and
thank you for choosing XX Airlines.Ladies and gentlemen:
Welcome aboard___Airlines FLT___to___.(With an intermediate stop in___).Your flight is under the command of Captain___.I am the chief purser___,in addition,we have___cabin attendants,___from Thailand,who will be available through the flight to serve you.Please let us know if you need assistance.Thank you.各位贵宾:
欢迎您搭乘___航空，第___号班机(经过___)前往___。
今天的飞行是由本机机长___、事务长/座舱长___、___位空服员、___位___籍空服员为大家服务，如果您需要任何协助，请通知空服人员。
二.安全示范
DOMO 1
Ladies and gentlemen :
Your cabin attendants have just demonstrated the proper method
of using the life jacket(and oxygen mask.)
Please refer to the emergency instruction card in the seat pocket
for more information.Thank you.DOMO 2
Ladies and gentlemen :
For your safety,this aircraft is fully equipped with emergency equipments.We will explain the location and method of use.There are
eight emergency exits located on the left and right sides respectively.They are identified by the exit signs.Life jackets are under your seats.In case of emergency,put the jacket over your head,then bring the straps from behind
you to the front as the attendant is demonstrating.Fasten the straps and pull tight.The jacket will be automatically
inflated by pulling the two red tabs at the bottom.There are two mouth pieces inside the life jacket which can be
used to inflate the vest by blowing air into them.The oxygen masks are
in panel over your head.If there is any change in the pressure,the masks will fall automatically.The masks are as shown.When the masks fall,pull one of them to your face.Cover your nose and mouth then breath normally.Place the strap over your head to keep the mask in place.If you have an infant,put your mask on first,then put the infant's mask on.Each seat is provided wiht seat belts.Please keep them fasted
whenever seated.Just pull the buckle to unfasten them.Please refer to the emergency instruction card in seat pocket
for more imformation.Thank you.三.飞机即将起飞前
Ladies and gentlemen :
We will be taking off shortly.Please make sure that your
seat belts are fastened.Thank you.四.预期通过乱流区
Ladies and gentlemen :
We will be passing through turbulent air.For your safety,please remain seated and fasten your seat belts.Thank you.遇乱流时:
We will be passing through turbulence.For your own safety,please remain seated and fasten your seat belt.Thank you.我们即将经过一段不稳定的气流，为了各位的安全，请留在座位上，将安全带系好。谢谢。
五.降落前
Ladies and gentlemen :
We will soon be landing at the____(Interational)Airport,would you please put you seat in the upright position ,fasten your seat belts and lock yourtable in place.Thank you.六.降落后
Ladies and gentlemen :
We have landed at ____(Interational)Airport.The present outside temperature
is ____degrees Centigrade,and the local time is______.Please remain seated until the airplane has come to a complete stop and
don't forget your personal belongings.All crew members thank you for choosing XX Airlines.We hope to see youin the near future.Thank you and good-bye.各位贵宾午安：
我们即将开始下降，预计下午___:___降落在XX机场，请系好您的安全带，本人谨代表XX航空公司及全体组员谢谢您的搭乘并祝您旅途愉快！Good afternoon, Ladies and Gentleme:
We expect to land at ___:___ PM.Please fasten your seat belt.I would like to thank you for flying with XX airlines,I do hope you have enjoyed your flight.各位贵宾：
我们现在已经降落在XX国际机场了，在安全带的指示灯没有熄灭、班机没有停妥前，请您不要离开座位。下机时请不要忘了随身携带的行李，打开座位上方的行李柜时请您特别留意以免行李滑落下来。
非常感谢您搭乘XX航空公司的班机，并希望很快能再次为您服务。
Ladies and Gentleme:
We have landed at XX Airport, please remain seated until the
“FASTEN SEAT BELT” sign is turned off
and the aircraft has come to a complete stop.Please don't forget to take along your personal belongings.When opening the overhead bins;
please take care to ensure the contents do not fall out.Once again, we would like to thank you
for flying with XX Airlines and hope to serving you again soon.
第四篇：空乘英语
(1)aircraft(2)belly机腹(3)nose gear鼻轮
(4)retractable landing gear 伸缩起落架(5)rudder 尾舵
(6)propeller 推进器(7)wing 机翼(8)fuel 油料(9)tank 油箱
(10)radome 雷达(11)fuselage 机身(12)break-in area 逃生窗
(13)undercarrage bay 货舱(14)air brake 煞车(15)panel 仪表板
(16)flight deck(cockpit)前舱(17)galley 厨房(18)seat belt安全带
(19)slide 充气滑梯(逃生用)(20)survival kit(first aid kit)救生品
(21)water extinguisher 灭火器(22)dry chemical extinguisher 乾粉灭火器
(23)latch 栓子(24)tray table 餐桌(25)smoke hood 防烟面罩
(26)waste bin 垃圾桶(27)grab handle 扶手(28)sink 水槽
(29)observers seat 观察位(前舱)(30)telescopic viewer 门孔
(31)soap dispenser 给皂器(32)bassinet婴幼儿睡床(33)ditching水上迫降
(34)water evacuation 水上逃生(35)land evacuation 陆上逃生
(36)axe 斧头(在驾驶舱)(37)trolly 餐车(38)torch 手电筒
(39)armrest 扶手(40)reading light阅读灯(41)call button呼叫钮
(42)air traffic control 航路管制(43)control tower 塔台
(44)operation & dispatcher 签派员(45)cruize平航(46)runway 跑道
(47)taxiway 滑行道(48)I.D.L 国际日线(49)time zone 时区
(50)estimated time of arrival(ETA)预计到达时间
(51)estimated time of departure(ETD)预计起飞时间
(52)apron围裙(53)jet lag 飞机时差症(54)tail wind 顺风(55)head wind 逆风
(56)jetway(passenger bridge)空桥(57)crew 机组员(58)infant 婴儿
(59)unaccompanied minor(UM)没有家长同行ㄉ小孩(60)briefing 任务提示
(61)home base 基地(62)pilot(captain)机长(63)co-pilot(first officer)副机长
(64)clear air turbulence 晴空乱流(65)air current气流(66)non-endorsable 禁止转让(票)
(67)stand-by 地面待命(68)stop-over 中站停留(69)layover 外站过夜
(70)refueling stop 加油停留(71)transit passenger 转机旅客
(72)waiting lounge 候机室(73)baggage inspection 行李检验
(74)hand baggage 手提行李(75)umaccompanied baggage 托运行李
(76)custom 海关(77)quarantine 检疫(78)immigeration 移民局
(79)baggage tag 行李签(80)connection 班机接驳(81)destination 目的地
(82)free baggage allowance 行李重量限制(83)general declaration 舱单
(84)load factor 载客率(85)on time performance 准点率(86)LOST-N-FOUND 失物招领
(87)confirmation 确定(88)reissued ticket 重开的票
(89)passenger manifst 旅客名单(90)wheelchair 轮椅
(91)ground staff 地勤(92)take off 起飞(93)live vest救生衣
(94)non-stop flight 直飞班机(95)immigeration card 入境表格
(96)terminal航空站(97)hijack 劫机(98)demonstration 示范
(99)evacuate 疏散(100)traffic congestion 航路拥挤
第五篇：空乘英语
空乘口语，空乘英语，空乘服务英语
一.欢迎词:
Good morning(Afternoon,Evening)Ladies and gentlemen :
The crew member of XX Airlines has the pleasure of welcoming you aborad.Would you please put your seat in the upright position,fasten your seat belts and lock your table in place.We will be taking off in a few mimutes.You are reminded that smokingand telephone-operation are not permitted at any time during flight.Please use your “call button” if you require assistance-our crew
will attend to your needs.We hope you enjoy a pleasant flight and
thank you for choosing XX Airlines.Ladies and gentlemen:
Welcome aboard___Airlines FLT___to___.(With an intermediate stop in___).Your flight is under the command of Captain___.I am the chief purser___,in addition,we have___cabin attendants,___from Thailand,who will be available through the flight to serve you.Please let us know if you need assistance.Thank you.各位贵宾:
欢迎您搭乘___航空，第___号班机(经过___)前往___。
今天的飞行是由本机机长___、事务长/座舱长___、___位空服员、___位___籍空服员为大家服务，如果您需要任何协助，请通知空服人员。
二.安全示范
DOMO 1
Ladies and gentlemen :
Your cabin attendants have just demonstrated the proper method
of using the life jacket(and oxygen mask.)
Please refer to the emergency instruction card in the seat pocket
for more information.Thank you.
DOMO 2
Ladies and gentlemen :
For your safety,this aircraft is fully equipped with emergency equipments.We will explain the location and method of use.There are
eight emergency exits located on the left and right sides respectively.They are identified by the exit signs.Life jackets are under your seats.In case of emergency,put the jacket over your head,then bring the straps from behind
you to the front as the attendant is demonstrating.Fasten the straps and pull tight.The jacket will be automatically
inflated by pulling the two red tabs at the bottom.There are two mouth pieces inside the life jacket which can be
used to inflate the vest by blowing air into them.The oxygen masks arein panel over your head.If there is any change in the pressure,the masks will fall automatically.The masks are as shown.When the masks fall,pull one of them to your face.Cover your nose and mouth then breath normally.Place the strap over your head to keep the mask in place.If you have an infant,put your mask on first,then put the infant's mask on.Each seat is provided wiht seat belts.Please keep them fasted
whenever seated.Just pull the buckle to unfasten them.Please refer to the emergency instruction card in seat pocket
for more imformation.Thank you.三.飞机即将起飞前
Ladies and gentlemen :
We will be taking off shortly.Please make sure that yourseat belts are fastened.Thank you.
四.预期通过乱流区
Ladies and gentlemen :
We will be passing through turbulent air.For your safety,please remain seated and fasten your seat belts.Thank you.
遇乱流时:
We will be passing through turbulence.For your own safety,please remain seated and fasten your seat belt.Thank you.我们即将经过一段不稳定的气流，为了各位的安全，请留在座位上，将安全带系好。谢谢。
五.降落前
Ladies and gentlemen :
We will soon be landing at the____(Interational)Airport,would you please put you seat in the upright position ,fasten your seat belts and lock yourtable in place.Thank you.
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