商务英语口语考试题目和答案

第一篇：商务英语口语考试题目和答案

第五个

What are the positive and negative qualities of leaders? Every leader has positive and negative qualities.This is because few leaders are absolutely terrible and no leaders are absolutely perfect.Leaders tell people what to do and how to act.This means that leaders need to have good character,such asstanding behind your rules and regulations;understanding your staff ,and the ability to look at information and quickly make a clear decision.But there are also negative qualities, such as ignoring your employees, do not listen to others, hesitant.第四个

What is us business protocol? The most important business protocol is timing.you must arrive at business meetings on time.Only a 15-minutes delay because of traffic problem is allowed.And the next is greetings and polite conversation, including shaking hands, introductions.And you don’t have to exchange business cards unless there is a reason to get in contact later.And you mustn’t smoke in many public spaces.The gift shouldn’t be given until the meeting is over.last but not least , you should write a short thank you note to your host and hostess.You don’t have to give a gift but flowers and wine are appreciated.第三个

Whatare the bad qualities of an organization? There are still some bad qualities such as bureaucratic ,centralized, conservative , impersonal in an organization.They will make the organization dissolved.And we should try our best to avoid them.that is very important.第二个

What are the advantages of globalization? Globalization has several advantages on the economic, cultural, technological, social, and other aspects.We can buy goods and services with a lower price.And we can find moreemployment opportunities to work.We have the chance to understand other countrys culture, technology and sct.All in all,the globalization has many advantages for us.第一个

Why do some people like or dislike brands? People like the brands because of its quality, its details and its guarantee on credit.If we have brands clothes or other things , we maybe have a good feeling and think we are better than others.The reasons why people don’t like brands maybe its higher price.And most of people cant afford to pay it.And some people think its wrong to compete buying brands and Ordinary brands can also meet the needs.So they don’t like the brands.

第二篇：2012商务英语口语考试话题

商务英语口语考试话题

1.Have you ever experienced a situation in which the customer care was very good? What do you think makes good customer care? Customer care involves putting systems in place to maximize your customers’ satisfaction with your business.It should be a prime consideration for every business-your sales and profitability depends on keeping your customers happy.Being quick , friendly, helpful, courteous, knowledgeable, considerate and professional can make good customer care.I’ve experienced many situations in which the customer care was very good.What most impressed me is going to buy my notebook last year.When they know that I want to buy a notebook, they introduce their product friendly.Although I asked them many questions, they were very patient all the time.At last I decided to buy their product, they gave me many presents.So I think their customer care was very good.2.What is customer loyalty？Are you a loyal customer? Why or why not? The customer frequently uses the same company or buys the same product.Yes, I’m a loyal customer.For example, most of my cloth is from the same company.And I always go to the same restaurant.There is no doubt in my mind that the quality in the product is what has kept me as a loyal customer.And their customer care is also very important.If their quality of the product and the customer care are good, I usually become their loyal customer.3.What kind of company can be called multinational? Please show one example of multinational and describe it briefly.A company or corporation operating in more than two countries.I know a multinational company which all the people know.It is the Apple company.Apple designs and creates iPod and iTunes, Mac laptop and desktop computers, the OS X operating system, and the revolutionary iPhone and iPad.The founder of Apple company Steve Jobs has became the idol of many Chinese.They work many days to buy a Iphone.So the Apple is very popular.4.Have you ever used the Internet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping? Yes, I often use the Internet to shop.1.Can save some money 2.Can have more choices

3.Needn’t spend time parking

4.Needn’t carry goods back home personally 5.Can do shopping at any time

1.Can’t see, touch, smell the goods.2.Can’t get goods immediately.3.Difficult to have the same consumer protection as buying goods from solid shops.4.Personal information may be disclosed.5.May be given the wrong goods or the fake commodities

5.What is retailing? Can you list at least 3 types of retail outlet and say the characteristic of each respectively? The final step in the whole distribution channel;no middlemen between buyers and retailers.1.Supermarket

a large self-service shop selling food and drink and also small household items 2.hypermarket a very large supermarket often located on the edge of a town or city 3.shopping centre/mall A covered area with shops, supermarkets and restaurants 4.department store a large shop with many departments or sections---each department sells a different type of goods 5.specialist retailer

A shop which only sells one type of product, usually of high quality 6.chain store

one of a group of shops owned by the same company

6.What are the four ways in which advertising can work? If you are given “Dyson vacuum cleaner”, how to introduce it to your target customers? Advertising can inform or persuade or remind or motivate;

Dyson vacuum cleaner uses grey and yellow.The silver-grey body, like machined aluminium, resembles a piece of aircraft technology.Yellow is used to highlight the important parts and give it a sense of fun.And the inventor of the cleaner won the European Desigh Prize.The cleaner does not use bags to collect dust.7.What are the workplace cultures in Britain and Spain? What do you think is the workplace culture in our country and why do you think so? The British live to work and the Spanish work to live.“Live to work” obviously implies that one works happily each day and they regard their work as a pleasure.While “work to live” implies something more heavy.I think in our country people work to live.They regard work as a way of making a living.The purpose for which they work is to kill time or to make enough money to support themselves and their families.They often consider work as what they have to do.So they can’t pick up pleasure and enjoyment from their work.Such people, once they can afford to support themselves and their families, perhaps quit their work.8.Many everyday brands used by people can have varying prices throughout the world.What do you think are the possible factors which can influence price? Take a factor as example, and say why it can influence price.Exchange Rate / Taxes / Labor cost / Raw material cost / Shipping cost / Demand and Supply Purchasing Power , etc.Availability of raw materials can greatly influence the prices.For example, water in our country is too much, so the price of water in our country is very low.But in some African countries, water is very poor.So the price of water is as high as the price of oil in our country.9.What is unique selling point? If your company wants to launch a new product “Lucky Cola”, what do you think can be the unique selling point(s)?

It differentiates your product or service from those of your rivals;It is the one thing that singles you out from the competition.It may present a point of view, a promise or a deal that no one else makes;or it may be a benefit applying to just your business, product or service.Like Pepsi-Cola and Coca-Cola, Lucky Cola will become the third biggest cola company in the world.The “lucky” in lucky cola can imply that the lucky cola can give you good luck.It is very kind for people to hear the name.So this can be regarded as a big unique selling point.10.What would you like to do after you finish your studies? What are you doing now for the preparation of your future plan? Go abroad, study further, go to work.I plan to go to look for a job after I finish my studies.What I do now is paying attention to my studies.I think if I have a good grades, I will get a better job.And then I usually surf on the Internet to look for the information about my

第三篇：2012 商务英语口语考试话题

商务英语口语考试准备话题

1.Have you ever experienced a situation in which the customer care was very good? What do you think makes good customer care? Yes, I have ever experienced a situation in which the customer care was very good.And in my opinion a good customer care is to serve the people by heart and make every effort, that means he or she should be professional and friendly.Even when a situation is not easily resolved, a caring and motivated person can usually find a way to help.So a good customer care is not to say “sorry, i can't” with smiling.2.What is customer loyalty？Are you a loyal customer? Why or why not?

Customer loyalty is that the customer frequently uses the same company or buys the same product.Yes,I am a particularly loyal customer to the ICBC(industrial and commercial Bank of China)first of all, because they are extremely convenient to use.I can do all my banking over the phone and I can do this at any time of the day.I can find how much money there is in my account.I can pay all my bills.I also think the staff are very professional and very friendly.3.What kind of company can be called multinational? Please show one example of multinational and describe it briefly.Multinationals are companies which operate in a number of countries.And it often has a complicated structure.There is usually a parent or holding company.For example, the Mcdonald's.It is the world's largest hamburger restaurant company.And it has over 19000 restaurants in 100 countries.And the company logo is “We are committed to providing high quality food”.4.Have you ever used the Internet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping? Yes, I have ever used the Internet to shop.advantages

 Convenience: open for 24 hours  Reduced number of traditional middlemen  Reduced transaction costs  Lower prices and greater variety for the consumer  No sales tax paid  Very transparent market/ a big threat to the survival of traditional retailing outlets  Speedup in the distribution of products, particularly digital goods(written, music, image, software)disadvantages

 Unable to be touched for quality or tried on for comfort  Reduced social interaction(people still need and enjoy the social experience) Insecurity of the payment process(credit card information/be divulged over the net/secure electronic payment systems/software developers, banks, and credit card companies)Yes, I have.Advantages: Shopping on the internet is convenient, and I don’t have to go out.I can compare a variety of things selling on line.Disadvantages: Consumer protection is difficult to rengulate on the Internet, and the consumers may get cheated.And consumers can see the goods, but they can’t touch or try to use the googs.5.What is retailing? Can you list at least 3 types of retail outlet and say the characteristic of each respectively? Retailing is the provision of goods and services to the customer.For example, supermarket, hypermarket and specialist retailer.The supermarket is a large self-service shop selling food and drink and also small household items.The hypermarket is a very large supermarket often located on the edge of a town or city.The specialist retailer is a shop which only sells one type of product, usually of high quality.6.What are the four ways in which advertising can work? If you are given “Dyson vacuum cleaner”, how to introduce it to your target customers? Advertise can inform or persuade or remind or motivate.Obviously the type of ad depend on the products.So take the “Dyson vacuum” for example, The silver-grey body, like machined aluminium, resembles a piece of aircraft technology.Yellow is used to highlight the important parts and give it a sense of fun.And most important, it is now the Britain's best-selling vacuum cleaner.Just have a try, you will feel surprised.7.What are the workplace cultures in Britain and Spain? What do you think is the workplace culture in our country and why do you think so? It is said that the British live to work and the Spanish work to live.It means that the Spanish work in order to enjoy their lives far more than the British do.I think in our country the workplace culture depends on the individual.Some people pursue a busy life and work all day, and they think it is their life.While others prefer to live a comfortable life and they just work in the work hour, and they just believe that work is a way to make a living, people should enjoy life.8.Many everyday brands used by people can have varying prices throughout the world.What do you think are the possible factors which can influence price? Take a factor as example, and say why it can influence price.In my opinion, some of the variations in price are due to the differences in exchange rates, some are due to the differences in local raw materials and production or shipping costs, and some are due to variation in taxes.And for some brands it may be that multinational companies are charging what they think the market will bear.Also it may be because the salaries are different.For example, if the salaries are low and then people won't be able to the expensive things.So the price should be low.9.What is unique selling point? If your company wants to launch a new product “Lucky Cola”, what do you think can be the unique selling point(s)?

Unique selling points differentiates your product or service from those of your rivals;It is the one thing that singles you out from the competition.It may present a point of view, a promise or a deal that no one else makes;or it may be a benefit applying to just your business, product or service.Take the Lucky Cola for example, I think it can be the “lucky”, if you drink the Lucky cola, you will be lucky.This is the unique selling points of “Lucky cola”.10.What would you like to do after you finish your studies? What are you doing now for the preparation of your future plan? I want to work as an electrical engineer in the GE after i finish my studies.In order to get the registered electrical engineer certificate someday, I am now studying very hard for the knowledge preparation and I also attend training course to make thorough preparations.And i try to attend a lot of activities in order to be mature and improve interpersonal skills.

第四篇：商务英语口语考试答案

商务英语口语期末考试答案

Ⅰ.选择方框内单词并用其适当的形式填空。

1.delivered

2.resign

3.exhibitors

4.disclose

5.available

6.complaints

7.appointment

8.return

9.recruited

10.quantity

Ⅱ.情景对话填空（10分）

Dialogue 1

May I have your catalog?

May I have your business card?

Dialogue 2

What can I help you?

may I speak to Mr.Hu?

let him know

Ⅲ.翻译（10分）

1.He is off today._2.Everyone coming back from an overseas business trip suffers from jet lag.3.The customer ordered 100 meters of this cloth.But we have only 30 meters in stock._______________________

4.他正在出差。(business trip)

5.我明天下午带你参观我们的工厂。（show sb.around）

第五篇：英语口语考试题目话题

Topic 1：Food Safety A：超，我一直劝你说不要买学校西南门的饭。你也知道他们用的食用油可能是地沟油，调料是勾兑的，可你一直不听。Chao,I always advise that you should not buy meals in southwestern door of our school.As you know, the oil they use may be used oil;seasoning, like vinegar and sauce is blending, but you do not listen.B：这没关系，我吃他们的饭都两年了，你看我还不是挺健康的；再说了吃起来口感也不错！It does not matter, I eat their meal every day, you see, I am still healthy;besides, the texture is good.C：我不这样看，虽然我们一时半会儿吃不出来毛病，但食物中的有害物质会在体内堆积，包括食物上沾有的汽车尾气中的铅，早晚会得病的。咱们应该去食堂。I am not in your point, although we would not be sick immediately, the harmful substances will accumulate in our body, including the lead in automobile exhaust.We will get sick sooner or later.So we should eat at canteen.D：食堂的也可能有问题啊！他们晚上卖的鸡腿可能会是中午剩的，我们吃了会拉肚子。我们应该买那些受欢迎的菜品，它们都是新做的。The foods in the canteen may also be a problem!The drumsticks sold at night are probably the left at noon.We should buy popular dishes, they are all new.A：我同意。因为我晚上一吃鸡腿、鸡排就会肚子痛。不过食堂的饭肯定比学校门口的干净。I agree.Because I often have a stomachache when I eat them.But the foods in canteen must better than meals sold in the school door.B：好。我以后少吃。进一步说，咱们中国的食品安全问题非常令人担忧。好多食品企业为了利益做了好多坏事。还记得那年的三鹿奶粉事件吗？ OK.I will eat less.The food safety in our country is a extremely worrying issue.Many food companies had done a larger number of bad things for the sake of benefits.Do you remember the “Sanlu milk powder incident”? C：当然，好多婴儿都得病了，有的小孩还有了生命危险。生产商真该遭雷劈，这么缺德的事也办的出来。Of course, many infants were ill and some of them even in danger.The manufacturers should be punished severely, it is so wicked things to do.D：现在情况好点了，自从不法分子被判了刑，这几年没有类似的报道。不过还是有很多小的食品厂在食品中添加有毒物质，长期食用的话可能会得癌症。The situation is better now, since criminals have been sentenced, there are no similar stories this years.But lots of small plants still add toxic substances in food, we may get cancer if there are long term

consumption in our body.C：对啊，媒体有报道鸡爪是拿防腐剂泡过的；一次性的筷子用硫磺来漂白，它们都是剧毒物质。Yeah, the media reported that chicken feet were soaked with preservative and disposable chopsticks were bleached with Sulfur, they are all fatal chemical drugs.B：另外，我一直以为大城市的食品更健康一点，然而并不是。我看过一个节目，上海郊区的肉类加工厂生产的注水猪肉很轻易地就进入了市区的菜市场，检疫站直接给运输车一张合格证就放行了。Besides, I always think that the food in large city are safe, in fact, that is a dream.On a TV Show, the water injection pork made by meat plants in suburb of Shanghai entered market easily.The quality station gave them a certificate directly and let them pass.A：Well,我认为国家应该加大监管和惩罚力度，杜绝市场上出现注水猪肉、毒豆芽，确保国民吃的食物是安全的。虽然还有很长的要走，只要政府和市民齐心协力，我们会有一个和谐的社会。Well, I think the leaders should intensify the power of supervision and punishment, prevent the

emergence of water injection pork and poisonous bean sprouts and try to make sure foods are safe and healthy.Though a long way to walk, we will construct a harmonious society through the efforts of government and citizian.The most important thing is that we can keep young state of mind all the time when we stay with children everyday.I am patient so I think this not a hard work for me.In that places you will not get a good salary.Then it is hard for you to enter the teacher preparation.Once you do not, the teacher can not be your lifelong career.Moreover, our higher degrees can find a better job for us.standing at the point of view of the value of life，Topic 3: Future Job A：We have been learning in UJN for two years.We will have to find a job in two years if we donot go to graduate school.I want to become a teacher in someday, you know, people always say teachers are the engineer of human’s soul, and I think that’s very sacred.B：I am not optimistic about you.Because you are not a student graduated from normal school and you have no competence compared with them.Even if you pass the teacher qualification exam, you can only teach in elementary or junior high school.C：I am agree.Chao and I decide to study for advanced degrees thorough the examination of the postgraduate entrance.We are interested in the material major and we believe we can study out advanced materials for the benefit of China.How about you, lizhen?(What kind of work do you want to engage in the future?)D：I am studying business administration as my second professional.At that time, I can help my dad run our company.After a management experience, I will start my own business.Maybe, you can do my technical backbone.Then we can strive for the same goal.With your help, we can make a lot of money.A：Well, you are very ambitious.Anyway ,no one can easily get a well-paid job.Besides, what do you think is the most popular work in our country? Civil servants(公务员)，IT engineer or other work? B：I think the best job is civil servant, there are many advantages, for example, the work is stable, secure and have a lot of free time and welfare.The most important thing is the wages are not low.However, I think this job is(mediocre)valueless.What about you, xiaozhu? C：In my view, the best job is the university teachers.For one thing, they are paid much than the primary and middle school teachers.They have less time of teaching and don’t turn around the students every day.They can work on their favorite research.And you, lizhen? D：I don’t quite agree with you.Now the university teachers are Ph.D..By that time, we are 30 years old.IT engineer is also a popular job, they can code programs to make our work and life more convenient.They also get a good salary.C：

D：

小凯：To sum up, we must equip us with more competitive skills to make sure us have a fair shot at success, like clear logical thinking critical thinking and communication skills.That’s all.Topic 4:Major A：B，why do you choose the compound material? Your grades are good, why don’t you choose the alloy as your major? You know, many good students chose it.BWell, because the prospect of it is good and the major in our school is famous.Many teachers are very experienced.Most of all, I am interested in our major.What about you, 小猪？

C：I agree your point.In fact, our major is better than other special, except the concrete.And our major focus on chemistry, I am good at it.D：I am not clear about this major.Some Senior advised me to choose it, so I did.I don’t still learn what jobs can we find？

A：Some teachers said we can find many jobs.We can work in research institute and some companies.Like TaiShan glass fiber company and The China material company.But I want to enter a better college to study on higher degrees.I don’t know which university is good for me.B：I know some colleges you can choose.Like ShanDong University、Tianjin University and Wuhan University.Their material colleges are all brilliant.But their entrance exam are difficult.C：You must worry about English, many students cannot pass the exam just because their English is under the grade line.But donnot worry, if you like it and do your best, nothing is impossible.D：I can give you some advice about learning English.For one thing, we must master words and grammar.Only by this way can we understand the reading section and write essays well.For another, we must practice oral everyday, because there is also a retest.C：That is right.English is very important, we must learn it in a correct way.We also need to communicate with teachers and students, we should help each other.B：In my view, the math can open the gap between us.And I am good at math, if you have problems, I will help you.But you must help with my English, I cannot understand the reading.A： Of course, we are friends.Well, anyway, we should working hard on English and math, then, we will enter a good postgraduate college or find a paid-well job.Finally, there is saying to encourage us, “Nobody grows old merely by a numbers of years, we grow old by deserting our ideals.Years may wrinkle the skin,but to give up enthusiasm wrinkles the soul.”

Topic 5: Handwriting vs.Writing on the computer A: as we all know ,computer is more and more popular ,indeed ,it does great help to our work.for example., writing on computer is more convenient and efficient than handwriting.so more and more people choose writing on computer.Now, let us discuss this questions.B: yeah ,I like write on computer ,firstly ,that really is convenient and efficient, just needing a computer we can take class notes quickly.Secondly, writing on computer ,we can conveniently share to others.C: what is more , when the teacher ask us to hand in homework to him, then ,we can finish our homework on computer and send a email to the teacher in time.Yes ,writing on computer really has some advance ,but ,l still am accustomed to handwriting , I love the felling of writing, and I hardly ever write on computer ,so I type very slowly.About you? D: oh , me too, I also like handwriting, and I think if you need to remember something, write it.Writing notes by hand is much better for long-term memory of ideas, or conceptual information.If you want to remember longer ,just write it on paper by your hand.A: I cannot agree more, handwriting is really helpful to our memories.And moreover ,Chinese character is part of our traditional culture.For those fundamental character ,we everyone must can write, however , too much writing on computer may make people cannot do it.That is very terrible.B:That indeed is true, more and more writing on computers , instead of handwriting, makes people`s writing ability of Chinese characters decrease gradually.Some people ever only know but not write for fundamental characters, it is difficult to understand.C:you are right,i think i also should start to write by hand, instead of writing on computer,indeed,improving writing ability can improve our culture quality,having good handwriting has great help for your future career.D:i agree,in our study or life , if we write beautiful,we would leave deep impression on others, then, we would get more chances, therefore, beautiful handwriting is so important.