一封投诉信

第一篇：一封投诉信

Write a complaint letter according to the Chinese information given below.投诉信

敬启者：

一个月前，我在桂林出差时，在你们店买了一台日本产照相机。我用它在桂林拍了很多相片，但回家冲洗时却发现什么也没有。这台相机给我带来了极大的麻烦和不便．

我是你们店的老顾客，并且非常欣赏你们的广告词“顾客第一，服务上乘”。现在我想把相机调换一下。否则，我宁可退款，我还保留着收据。

希望尽快得到您满意的答复。

此致

王蒙

Write a complaint letter according to the Chinese information given below.A Letter of Complaint Dear Sir or Madam:

One month ago, when I was on business in Guilin, I bought a new camera made in Japan from your store.I took some photos with it in Guilin, but when I got home, I found nothing was on.I' ve got much trouble and inconvenience from this camera.I am a frequent customer of your store and very much appreciate your slogan “Customer First, Service Best”.Now I want to have the camera changed.If not, I' d rather get my money back.I still have the receipt.I' m looking forward to your early and satisfactory reply.Yours faithfully, Wang Meng

◆ I am writing this letter to complain of a new camera made in Japan which I bought in your store one month ago when 1 was on business in Guilin．

第二篇：高考英语作文：一封投诉信

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优尼全能英语：高考英语作文：一封投诉信

假设你是李华，你在5月2日去一家商店买衣服。当你请一个王姓服务员帮你找适合你的型号的衣服时，她以忙为借口让你自己找，你说你找不到才来让她帮忙，她说你找不到就说明没有。你对这位服务员的服务态度十分不满，并写信向该商店的销售经理投诉该服务员。

注意：

1、词数120左右；

2、信的开头和结尾已为你写好，但不计入总词数；

3、可适当增加细节，以使行文连贯。范文：

May 5, 2006 Dear Sales Manager, This letter is a complaint concerning the actions of one of your salespersons.On Tuesday, May 5, 2012, around 2 P.m.., I went to your store to look for a T-shirt.When I asked a salesperson, Ms.Wang for help in finding my size, she informed me that she was busy and I would have to find one myself.I explained that the reason why I came to her was that I couldn’t find one.She then said in a rude tone that if I couldn’t find one, it meant that the store didn’t have it, and that I needed to look somewhere else.I felt that Ms Wang was rude.I hope that you will look into the matter: I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.优尼全能英语提供纯英式幼儿英语、儿童英语、少儿英语、青少儿英语、留学、游学英语培训课程,。赶紧登陆优尼全能英语官网获取免费试听课程，开始英语学习之旅。

第三篇：A letter of complaint 一封投诉信

A letter of complaint

Dear sir/madam:

I feel bad to trouble you, but I’m afraid that I have to make a complaint about.The reason for my dissatisfaction is a letter delivered by me from your post office,three days ago still haven’t been delivered to the address.In the first place,as a person in charge of the post office,I believe you must know the importance of deliverable efficiency.But ,As a custorm of your post office,there is a regrettable matter I have to tell you that my letter still haven’t been delivered to the address,which makes me seriously doubt your post office’s efficiency and trust worthiness.I belive both of us are unwilling to make such an unhappy thing happen,so I appreciate it very much if the letter would be delivered to the destination as soon as possible and I would like to have this matter settled by two days.I belive you can solve this matter properly.Thank you for your consideration and I will be looking forward to your reply.Yours custorm

第四篇：投诉信（模版）

投诉信

Letter of Complaint

投诉信一般是针对质量低劣的产品或者服务而表达的不满和抱怨，目的是为了让对方根据所存在的问题给出合理的、所期望的解决方法。

投诉信的结构和内容为：第一部分，说明写该信的主要意图，即提出需要解决的问题和该问题给你造成的不良影响，以及解决问题的重要性；第二部分，说明详细的情况，提出与投诉有关的重要依据，如商品的具体问题、购买日期和地点等；第三部分，提出建议，说出你所希望的解决方法和最后的结果。此外，还可以向对方建议解决问题的最后日期，并表示对所投诉问题的妥善解决充满信心。

在写投诉信时应注意以下几个问题。

（1）要简洁明了，诚实坦率。说明情况时，只要能够证明你对此事已做了全面的了解即可，省去不相关的细节，尽量把篇幅限制在一页之内，不要过于冗长。

（2）语气坚定又不失礼貌，尽量避免尖锐的挑衅和责问。如果问题是针对个人的，尽量避免把锋芒对准整个公司和团体。尤其当你投诉的公司或个人与你经常打交道时，一定要讲求策略。

（3）如果该公司屡次给你提供质量低劣的服务并拒绝改变该情况，你认为唯一的解决办法就是诉诸法律，表述你的感觉时要得体而又不失坚定。然而，除非你已决定要诉诸法律时才可以说这样的话。

（4）如果你想要使你的投诉信更有分量，尤其是你想影响或改变某些立法式规定时，你可以让几个人和你联合签名。

（5）写上你的联系方式（姓名、地址、电话号码和电子邮件地址等），以备对方与你磋商解决办法时使用。

投诉信常见的表达方式如下。

（1）Mild（温和的）complaint：

I am writing to you in connection with/regarding...我写信是关于……的事。

I am writing to you to complain about the poor service/quality...of...我给您写信是要对……低劣的服务或质量进行投诉。

I am writing to you to express my dissatisfaction with...我给您写信是为了对……表示我的不满。

I am sorry to inform you that...很遗憾，我要通知您的是……

I wish to make a complaint about...我想对……进行投诉。

I am afraid I have a complaint to make about...我只是想对……提出投诉。

（2）Strong（强硬的）complaint:

I feel I must protest/complain about...我觉得我应该对……提出抗议或投诉。

I feel it a must to complain about...我觉得我必须对……进行投诉。

（3）Making requests（提出要求）：

I would appreciate it if you would...如果您能……，我将不胜感激。

I will have to insist on a refund in full of the price/charge.我坚持要求全额退款。

I expect to be compensated for all the extra expenses.我期望能得到所有额外费用的赔偿。

I would be very grateful if you would...as soon as possible.如果您能尽快……，我将非常感激。

I hope this situation will not occur again.我希望这种情况不会再发生。

Sample 1 Dear Sir/Madam，I am writing to draw your attention to the most undesirable attitude and manner of a particular member of your staff.A week ago, I bought a skirt in the woman's wear department of your supermarket, but when I went back home, it simply shrank after the first-time wash.So I hurried back to your after-sale service for help.When I told what had happened to the girl, Miss Ann White, who was on duty at that time, and asked for refund or exchange, she was so rude on that occasion as to interrupt me continually.Later she even said my misuse caused the result and refused to listen to me any longer.I strongly suggest that Miss White be instructed on the proper manner towards customers.I hope you attach importance to this matter, and settle it as soon as possible.Yours, Wei Lei

Sample 2

Dear Sir/Madam，I am writing to you about a most unhappy experience.Last Wednesday morning, we took a long-route bus of your company from Nanchang to Jinggang Mountain.The bus was scheduled to arrive in Jianggang Mountain at 7 o'clock in the evening, but it stopped midway at 5 pm for mechanical problems.The driver and the ticket seller could neither solve the problem by themselves nor seek help from others.Where we stopped was nowhere near a village.Up until 9 o'clock, another bus finally carried us to a shabby rural motel.We had to pay for our accommodation.The room was too small and the quilt was so dirty.To our surprise, when we just managed to sleep at around 2 am, the driver came to wake us up — the bus had been fixed!

I suggest that you look into this matter immediately and deal with it quickly and properly.Looking forward to your reply.Yours, Wang Li

第五篇：投诉信

汤姆在一家商店购得劣质商品，遂与营业员交涉。但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封信。

Dear Manager, Now I am writing to tell you that I bought a TV set from your shop several days ago.But when I brought it home and turned it on, I found it didn’t work properly.So I took it back to the shop and told the assistant what had happened.To my surprise, your assistant didn’t help me to solve the problem.On the contrary, he shouted at me rudely and refused to examine it.I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop.But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers.I hope you will look into the matter and give me a reasonable explanation.I am waiting to know how you will deal with it.Thank you for your consideration and I am expecting an early reply.Sincerely yours，Tom

投诉信

写作指导：

开门见山，点名投诉的内容，是因为服务还是具体的物件 然后：围绕问题，详细说明有针对的投诉内容

最后：提出解决问题的最后期限，并希望赌坊正视问题

投诉信模板

Dear_____，1.I’m writing to complain about ______.2.I don’t really want to complain but __________ is bad.3.On the one hand,_________________.4 On the other hand,__________.5.I find it_______.A qualified____________can’t be like ____________.6 Therefore, I require that ______________.And it’s advisable for you to ________.Please consider my requirement at your convenience.I’m looking forward to a satisfactory reply as soon as possible.Yours, _______

1.投诉原因

2投诉主题3.抱怨一

4抱怨二

5投诉的问题给你带来的后果

6.提出合理建议

假设你是李华，你购买了一部外国某公司生产的手机，因有质量问题，要求该公司更换，请根据下列要点，用英文写一封电子邮件。

要点：1.问题：手机不响铃，不能发短信；该产品已售完，无法更换；型号新，无配件，无法维修。

2要求：公司尽快予以更换。

Dear Sir, I am writing to you for the mobile phone of Dephones250 I bought on 20th Dec.2015 at Tele Mall in Wuhan, China.It was only ten days later that the mobile phone couldn’t ring and I couldn't send short messages with it.Then I had to take it to the seller.but I was told that the model had been sold out and I had to wait at least three months for a new one.Later, I went to the repairman.He said since it was a new model in China, it was impossible to fix it without the right spare part.I was so desperate on hearing that.How can I wait that long? A qualified mobile phone can' t be like the one I have bought.Therefore, I require that you send me a new one of the same model within a month Thank you for your consideration.Sincerely yours，Li Hua