应用文写作——抱怨信、投诉信

第一篇：应用文写作——抱怨信、投诉信

应用文写作——抱怨信、投诉信(A Letter of Complaint)应用文写作：抱怨信、投诉信

在当今商品经济时代，商品买卖活动非常普遍。在日常生活中，人们常会遇到对所购商品质量或售后服务不满意的情况，这时可以写投诉信(A Letter of Complaint)求得解决。投诉信与普通书信的格式基本相同。但要注意的是，写投诉信的目的是为了求得一个解决问题的办法而不是为了泄愤，因此写信时一定要注意态度诚恳、直截了当。一、一封投诉信应包括三个最基本的方面： 第一部分：提出抱怨并表示遗憾

(1)很抱歉打扰您，但我必须郑重提出投诉。

I am sorry to trouble you but I am afraid that I have to make a serious complaint.(2)我很遗憾地告诉你投诉有关…….的事由。

I am sorry to tell you that there should be cause to complain about …(3)我真的很讨厌抱怨，但最近有一件事情确实令人烦心。

I really hate to complain, but one thing is really disturbing now.（4）I’m writing to bring your attention to the problems I have had with … 第二部分：阐述问题发生的经过 第三部分：指出问题引起的后果

(1)噪音影响我的睡眠，使得我在上班时间无法集中精力。结果这些天我已经搞错了好几次 The noise disturbs my sleep so that I can’t concentrate on my work during thework time, and as a result, I have made several mistakes these days.(2)在这样(嘈杂)环境下我无法进行研究，我需要一间安静的房间。

For me this environment is very difficult to make studies and I need a quiet room.第四部分：提出批评及处理的意见或敦促对方采取措施(1)我认为是你认识到……的时候了。

I think it’s high time that you realized ….(2)我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。We know that you are not generally careless, but we should like your assurance that this will not happen again.(3)我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。I must warn you that unless you do something about the situation, I will be forced to take legal action.(4)坦率地所，我不再准备忍受这种状况。

Frankly, I am not prepared to put up with the situation any more.(5)如果您能尽快调查此事，我将不胜感激。期待您尽快回复。

I would be very grateful if you could look into the matter as soon as possible.And I am looking forward to an early reply.(6)I hope you will take steps to rectify（改正）this situation soon.(7)It is high time you took some measures to solve…

(8)I sincerely hope such things will never take place again.(9)You must rectify the situation, or I will take it to the court.(10)If you can’t give me a satisfactory answer, I will complain it to the Consumer Association

三、小模板 ①Date, Dear …，I am writing to complain about…

I trust you willtake my complaints seriously and..If it is not properly settled, I would ask you to give back my money, or I would complain to the concerned authorities.Yours sincerely, ②Date, Dear …，I am writing to inform you that I find…unsatisfactory…..I hope you attach importance to this matter, and help settle it as soon as possible.Yours sincerely, 【范文】

1．表明写信的目的

2．说明投诉的内容，对旅行社提供的服务表示不满 3．表达自己的意愿 A Complaint Letter to a Travel Agency May 26,2010 Dear Mr.Wang, I was one of your customers who joined the program to Hainan in your travel agency during the spring holiday.However, the trip that I experienced was quite different from what you had promised.I am writing to express my disappointment about the services you provided.My disappointments are mainly based on the changed courses without announcement, the false publicity, and the forced consuming.Firstly, I was expected to see some beautiful scenic spots printed on the pamphlets.However, I did not see any of them at all.Besides, the five-starred hotel that you had described to me turned out to be shabby but expensive.Moreover, the bus took us to some shopping malls where we were informed that we could leave only after making some purchases there.I think it is high time you realized the importance of credits in business.I'm expecting some compensation from you and I will really appreciate it.Otherwise, I will have no other choice but to take legal action.Sincerely yours, Li Ming 假如你是Raymond,上周六，在一家西餐馆你有一次不愉快的就餐经历。请给该餐馆的经理写一封投诉信，讲述所发生的事情。（投诉信的开头和结尾已给出）

注意：1 投诉的内容至少要涉及两方面的问题。

Dear Sir: My name is Raymond, I am writing to tell you something about your restaurant questions.Last Saturday, I was going to your restaurant with my friends.We are very hungry, but when we order, your restaurant waiter But ignore our.So my friend was very angry.Besides, when the waiter come on.my friend ask her why ignore our, she is very aggressive for us and say you don’t see me I am very busy.So I do hope you can give your restaurant waiter have training about etiquette.Thank you for your time and kind consideration.Sincerely yours

Raymond 亲爱的先生: 我的名字叫Raymond, 我写信是要告诉你一些关于你们饭店的问题。

上个星期六，我和我的朋友到你的餐厅用餐，我们很饿。但是当我们点餐时，你饭店里的服务员却不理我们。所以我的朋友很生气。除此之外，当你的服务员来的时候，我的朋友问她为什么不理我们时，她很凶的对我们说，你们没有看到我正在忙吗？所以我希望你能给你的饭店服务员座椅有关利益的训练。

我们我谢谢您的时间和仁慈的考虑。

你诚挚的Raymond

第二篇：高考英语应用文---投诉信、咨询信的写作

投诉信的写作

开头: I am sorry to trouble you but I am afraid that I have to make a serious complaint.中间: 阐述问题发生的经过和引起的结果。

结尾: I would be very grateful if you could look into the matter seriously as soon as possible.And I am looking forward to an early reply.咨询信的写作

开头：说明写信的目的

我是……，暑期计划去做...。如果您能告知一些必要的信息，我将不胜感激。I am a …and planning to...this summer.I would be grateful if it’s so kind of you to give me some essential information.中间：询问详情

(1)首先，您能向我介绍一下……情况吗？

First, could you please tell me something about your …?(2)其次，我想要知道...。

Second, I wonder if/whether/特殊疑问词+陈述语序的从句.(3)我也想要知道...！

I would also like to know if/whether/特殊疑问词+陈述语序的从句.(4)如果你能告诉我..., 我将不胜感激。

I would be much obliged to you if you let me know....结尾：表示谢意，期盼回复

如果您能回复，我将感激不尽。

I will appreciate it very much if you can give me a reply.

第三篇：2014考研英语：应用文写作之投诉信

2014考研英语写作：应用文写作之投诉信

大纲对应用文写作的评价目标是：考生应能根据所设情景，写出不同类型的应用文，包括私人和公务信函、备忘录、摘要、报告等。写作时。考生应能：

1）做到语法、拼写、标点正确、用词恰当； 2）遵循文章的特定问题格式；

3）合理组织文章结构，使其内容统一、连贯； 4）根据写作目的和特定读者，选用恰当语域。

投诉信是因为对服务、商品等不满而向诸如商店、厂家、消费者协会等相关负责机构写的信件。写此类信件时候，应注意写信的目的不仅仅是表示不满，更重要的是让对方了解并解决你所遇到的问题。因此投诉信的内容可包括：（详细见写作160篇132页）

1)反映问题。比如应具体说明什么质量问题，并提供确切的发票，问题的内容要明确而具体。

2)说明由此问题所带来的不便、比如时间或精神上的损失等，内容要实事求是。

3)提出解决方案，赔偿方法和方式等，所提出的要求要合理。

4)结尾既要提出希望，比如要求对方尽快解决问题，同时又要为对方做出的努力表示感谢，这样对方才可能以积极的态度处理并解决你的问题。

投诉信的语气要坚决，但注意礼貌用词，不宜过分尖锐，叙述问题时用过去时态。其常用套语有：

引言：I am returning...which Ibought from your store in...(time).Imust complain about...发展：This has put us to great inconvenience.Therefore, Iam returning...and would greatly appreciate if you could replace it.结尾：We hope that you will understand our expectation of the compensation for our damaged goods.Iwould be grateful if this matter would have your immediate attention.Having been given your excellent reputation, Iam sure you will do everything possible to...范例：

Directions:

You bought a pair of tennis bats(item #6542951)from website.When you received them, you found they were used with dirt all over around and a small tear in the handle.Write a letter to the customer service manager of the store to

1)tell him about the used bats 2)ask for a refund

Dear Sir or Madam:

I have recently ordered a new pair of tennis bats(item #6542951)from your website on June 21.I received the order on June 26.Unfortunately, when I opened it I saw that the bats were used.They had dirt all over around and there was a small tear in the handle.My order number is AF26168156.To resolve the problem, I would like you to credit my account for the amount charged for my bats, I have already went out and bought a new pair at my local sporting goods store so sending another would result in me having two pairs of the same bats.Thank you for taking the time to read this letter.I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem.If you need to contact me, you can reach me at(555)555-5555.Sincerely，Li Ming

最后，希望考生都能够掌握投诉信的写作方法，进入理想的学府。祝大家考研成功！

第四篇：考研英语应用文写作之投诉信

考研英语应用文写作之投诉信

在考研英语中一类公认的比较容易得分的题型大概非作文的

(2)我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。

We know that you are not generally careless, but we should like your assurance that this will not happen again.(3)我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。I must warn you that unless you do something about the situation, I will beforced to take legal action.(4)坦率地所，我不再准备忍受这种状况。

Frankly, I am not prepared to put up with the situation any more.(5)如果您能尽快调查此事，我将不胜感激。期待您尽快回复。

I would be very grateful if you could look into the matter as soon as possible.And I am looking forward to an early reply.分段及分句的写作讲解过后，同学们可以尝试练习整篇文章了，例如：

Directions: For this part, you are allowed 30 minutes to write a composition on the topic A Letter to the University President about the Library Service on Campus.You should write at least 120 words, and base your composition on the outline given below in Chinese:

假设你是李强，请你就本校图书馆的状况给校长写一封信，内容应涉及图书馆的藏书数量和更新状况、环境、服务等，可以是表扬，可以是批评建议，也可以兼而有之。

【审题】本文可以从批评着手，成为一封批评信。题目要求中规定了要涉及藏书、环境等内容，为作文提供了一些思路。同时注意，虽然是封批评信，但也要做到客观，不能把图书馆说得一无是处。

【写作思路】

Li Qiang

第五篇：考研英语应用文写作之投诉信

凯程考研，为学员服务，为学生引路！

考研英语应用文写作之投诉信

在考研英语中一类公认的比较容易得分的题型大概非作文的

凯程考研，为学员服务，为学生引路！

The noise disturbs my sleep so that I can’t concentrate on my work during thework time, and as a result, I have made several mistakes these days.(2)在这样（嘈杂）环境下我无法进行研究，我需要一间安静的房间。

For me this environment is very difficult to make studies and I need a quiet room.

凯程考研，为学员服务，为学生引路！

时得到of academic development both at home and abroad.最新信息

In addition, the light in the reading room is far(4)指出光线不好

from bright, which does harm to our eyes.Worse still,(5)指出没有空调的问题, Wrose there is no air-conditioning and we are sweating heavily still意思是“更糟糕的是” while reading.Last but not least, the newly developed electronic(6)提出最后一个问题information system does not work well and needs further

improvement.A great number of books should have been

listed in the system.There is no denying that the library has helped us a(7)客观说明图书馆的作用lot.But it is in urgent need of improvement.When im-(8)对图书馆的改进充满proved, the library is certain to provide much more help期待

with our study.Thank you for your time.I am looking forward to(9)结束语，期待对方的回信your reply.Yours sincerely，Li Qiang

考研成功难又不难，一旦大家开始准备就要全力以赴。自制力差的学生可以找几个研友，互相激励，因为坚持下来也确实不容易，也看个人习惯，有的同学可能一个人学习更有效率；在这个过程中更主要的还有大家坚持的信念，坚持完成一件事情本身就是成功。

在三百多天的日子里，老师会一直陪伴着大家，里边的每条微博、微信、咨询都是温暖大家并激励大家前行的动力。奔跑吧，2017的考生们！

虽然有突破口、也有规律可循，但这并不意味着我们可以一劳永逸、高枕无忧，要知道，想要精通世界上任何一门语言，除非有天生的语言天分，否则偷不得半分懒，只能勤勤恳恳反复练习。一遍不懂读两遍，默念不行就大声念出来，遇到不认识的单词就查，不懂的句子就静下心来拆分结构。总之，读书百遍、其义自现，英语学习之路上没有笨蛋，只有懒人。综上就是小编给大家提供的高分技巧，技巧就是牢固的知识点和强悍的答题思路，预祝所有考生2017考研有个好成绩。凯程教育：

凯程考研成立于2005年，国内首家全日制集训机构考研，一直从事高端全日制辅导，由李海洋教授、张鑫教授、卢营教授、王洋教授、杨武金教授、张释然教授、索玉柱教授、方浩教授等一批高级考研教研队伍组成，为学员全程高质量授课、答疑、测试、督导、报考指导、方法指导、联系导师、复试等全方位的考研服务。凯程考研的宗旨：让学习成为一种习惯；

凯程考研的价值观口号：凯旋归来，前程万里； 信念：让每个学员都有好最好的归宿；

使命：完善全新的教育模式，做中国最专业的考研辅导机构； 激情：永不言弃，乐观向上；

敬业：以专业的态度做非凡的事业；

服务：以学员的前途为已任，为学员提供高效、专业的服务，团队合作，为学员服务，为学员引路。

凯程考研，为学员服务，为学生引路！

如何选择考研辅导班：

在考研准备的过程中，会遇到不少困难，尤其对于跨专业考生的专业课来说，通过报辅导班来弥补自己复习的不足，可以大大提高复习效率，节省复习时间，大家可以通过以下几个方面来考察辅导班，或许能帮你找到适合你的辅导班。

师资力量：师资力量是考察辅导班的首要因素，考生可以针对辅导名师的辅导年限、辅导经验、历年辅导效果、学员评价等因素进行综合评价，询问往届学长然后选择。判断师资力量关键在于综合实力，因为任何一门课程，都不是由

一、两个教师包到底的，是一批教师配合的结果。还要深入了解教师的学术背景、资料著述成就、辅导成就等。凯程考研名师云集，李海洋、张鑫教授、方浩教授、卢营教授、孙浩教授等一大批名师在凯程授课。而有的机构只是很普通的老师授课，对知识点把握和命题方向，欠缺火候。

对该专业有辅导历史：必须对该专业深刻理解，才能深入辅导学员考取该校。在考研辅导班中，从来见过如此辉煌的成绩：凯程教育拿下2017五道口金融学院状元，考取五道口15人，清华经管金融硕士10人，人大金融硕士15个，中财和贸大金融硕士合计20人，北师大教育学7人，会计硕士保录班考取30人，翻译硕士接近20人，中传状元王园璐、郑家威都是来自凯程，法学方面，凯程在人大、北大、贸大、政法、武汉大学、公安大学等院校斩获多个法学和法硕状元，更多专业成绩请查看凯程网站。在凯程官方网站的光荣榜，成功学员经验谈视频特别多，都是凯程战绩的最好证明。对于如此高的成绩，凯程集训营班主任邢老师说，凯程如此优异的成绩，是与我们凯程严格的管理，全方位的辅导是分不开的，很多学生本科都不是名校，某些学生来自二本三本甚至不知名的院校，还有很多是工作了多年才回来考的，大多数是跨专业考研，他们的难度大，竞争激烈，没有严格的训练和同学们的刻苦学习，是很难达到优异的成绩。最好的办法是直接和凯程老师详细沟通一下就清楚了。

建校历史：机构成立的历史也是一个参考因素，历史越久，积累的人脉资源更多。例如，凯程教育已经成立10年（2005年），一直以来专注于考研，成功率一直遥遥领先，同学们有兴趣可以联系一下他们在线老师或者电话。

有没有实体学校校区：有些机构比较小，就是一个在写字楼里上课，自习，这种环境是不太好的，一个优秀的机构必须是在教学环境，大学校园这样环境。凯程有自己的学习校区，有吃住学一体化教学环境，独立卫浴、空调、暖气齐全，这也是一个考研机构实力的体现。此外，最好还要看一下他们的营业执照。