第一篇：投诉信写作1
投诉信写作
投诉信用于写信人对某项服务或某个产品表达不满，经常发生在自己作为消费者利益受损或者自己的正常工作、学习、生活受到干扰的情形下，写信时要语气冷静、有礼，陈述事实客观、准确。
一、写作指导
首段：表示相关＋表示目的
中段：个人遭遇＋具体方案＋附加原因
尾段：表示期待
二、词句运用
词：complain, complaint, dissatisfaction, disappointment 句型：1.I am writing to make a complaint about....2.I wish to express my dissatisfaction/disappointment with...3.I would like to draw your attention to the problem.4.I hope you will give due attention to this matter.5.I hope that my problem will get your kind consideration.6.I hope that you can make an investigation into this matter as soon as possible.三、例文介绍 Directions:
Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day.Write an email to the customer service center to 1)make a complaint, and 2)demand a prompt solution.You should write about 100 words on ANSWER SHEET 2.Do not sign your own name at the end of the letter.Use “Li Ming” instead.Do not write the address.(10 points)SAMPLE： Dear Sir or Madam，I am a customer who bought a new electronic dictionary from your online store a week ago.I am writing this letter to make a complaint about the dictionary.I have found that it always indicates low battery.Although it has just been recharged, it can only support its operation for half an hour.To resolve the problem, it is advisable for you to give me a full refund, because I have already bought a new one at a local store.I hope that my problem will get your kind consideration.Sincerely yours，Li Ming
四、模仿写作 Directions: You bought a digital camera in a store last week, and you have found that there is something wrong with it.Write a letter to the store manager to explain the problem, express your complaints and suggest a solution.You should write about 100 words on ANSWER SHEET 2.Do not sign your own name at the end of the letter.Use “Li Ming” instead.Do not write the address.SAMPLE： Dear Manager, I venture to write to complain about the quality of the digital camera I bought last Friday at your store.During the five days the camera has been in my possession, problems have emerged one after another.For one thing, the screen is always black, making the camera no different from a traditional one.For another, the battery is distressing as it supports the camera's operation for only two hours.Therefore, I wish to exchange it for another camera or declare a refund.I will appreciate it if my problem receives due attention.Yours，Li Ming 参考词与句：
venture: v.冒昧，斗胆
in sb's possession: 拥有
emerge: v.显现出来 one after another: 一个接一个
make sth no different from sth: 使...和...没有区别 distressing: adj.令人苦恼的，使人痛苦的 I venture to write to complain about...For one thing...For another...Therefore, I wish to exchange it for another...or I declare a refund
第二篇：英语投诉信写作
(一)投诉信 A letter of complaint
关键词：委婉性 重要性 紧迫性
注意点：1.开门见山（写信目的）2.委婉又据理力争（词句要有力量）3.条理清晰
写作思路:1.简单介绍自己，同时道出要抱和失望的总领句
2.罗列具体存在的问题 ① ② ③ 体现重要性
3.问题的紧迫性及表达自己希望解决问题的要求或方式
投诉信结构公式
右上角：日期
左上角：称呼
正文：
第一段：表明自己的身份，说明写信目的，因何事投诉何人或机构。
第二段：具体阐述投诉的内容和投诉的理由。
第三段：提出解决建议并期望尽快解决，表示感谢。
右下角：署名
投诉信模板
Dear
，I am
.Here I am writing to you to call your attention to some problems about ______.For one thing，.For another，.Besides，.(强调重要性或委婉的恭维).So it is urgent to take measures to
.Here I do demand
.I am looking forward to
.Thank you very much.Yours sincerely
Signature
升级版
Dear_______，I am ______(自我介绍).I feel bad to trouble you but I am afraid that I have to make a complaint about_____.The reason for my dissatisfaction is _______(总体介绍).In the first place,_______(抱怨的第一个方面).In addition, ___________(抱怨的第二个方面).Under these circumstances, I find it ________(感觉)_______(抱怨的方面给你带来的后果).I appreciate it very much if you could _______(提出建议和请求), preferably ______(进一步的要求),and I would like to have this matter settled by ____(设定解决事情最后期限).Thank you for your consideration and I will be looking forward to your reply.Yours sincerely
Li Ming
• Task one: • 假如你是李雷，请你就本校食堂（canteen）的状况，给校长(principal)写一封抱怨信, 内容要求如下： • 饭菜贵质量差 • 服务不好
环境嘈杂拥挤 Dear Mr.Principal，I am Li Lei from Class 10 Grade 3.Here I am writing to express my disappointment with the canteen problems on campus.First, the dishes at our canteen are rather expensive with by no means good quality and taste.Furthermore, far from being kind and warm-hearted, the workers always appear to be cold and impatient to us students.What’s worse, the canteen is becoming more and more crowed and noisy which definitely is not good for us to enjoy our meals in such environment.Nutritious and delicious meals do play a basically important role in our studying life, so it is urgent to take measures to improve the current situations.I look forward to hearing from you with a satisfactory answer.Thank you very much.Sincerely
Li Lei
用升级版模式写
学校受污染
【内容提示】
假如你是市一中的学生，名叫王红。你要向本市一家报刊编辑（editor）写封信，反映你校受污染的问题，呼吁有关部门采取措施，保护环境，防止污染。请你用下面的素材写100词左右的一封信。
你校位于山脚下，一条小河从旁边流过，院内树木四季常青，鲜花争艳，景色美似花园。但两年前，附近建起一家化工厂，排出大量污水、废气，造成校园污染，严重影响了师生健康。请有关部门出面解决这一问题。
【作文示范】
School Polluted
No.1 Middle School
March 5, 1997
Dear Editor，Our school lies at the foot of a mountain with a small river passing by.It used to look like a beautiful garden.There used to be green trees and all kinds of flowers in our school yard all year round.But great changes have taken place since a chemical works was built near our school two years ago.It produces poisonous gases and pours a large amount of waste water into the river.The terrible pollution has done great harm to us students and teachers as well as to the surroundings.It＇s time for us to take steps to protect our surroundings and prevent them from being polluted.Yours ever，Wang Hong
【写法指要】
投诉信（letters of complaint）通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静，做到有礼貌，不能恶言伤人。
这封信的作者用的是对比法，先写学校的地理位置和原先学校的优美环境，后写化工厂建起后对学校造成的污染，最后提请报界呼吁保护环境的问题。写得有理有据，令人信服。
第三篇：英语投诉信万能写作
考研英语投诉信万能写作模板
投诉信是对于产品、服务等的不满意，进而需要写出自己的意见和要求。第一段需写写信的目的以及自己的一个概括的期望：常用套话比如I venture to write to complain about-----+定语从句;I would be grateful if you could do anything necessary to solve the problem facing me.第二段阐述两、三方面所面临的产品或服务的问题及后果：there are several aspects underlying this complaint.For one thing,......For another,......In addition,......第三段给出具体的期望，比如退款或更换新产品：It is my sincere hope that you could give me full refund or replace it with a new one.Your kind reply to this letter at your earliest convenience would be very much appreciated.
第四篇：英文写作投诉信2
(a)Wednesday November 11/ buy/ camera/ Sony 101/ your shop/ it/ perform well/ after/ battery/ properly inserted/ and/ film/ advanced/ I/ fail/ appear/ exposure counter winder/ disappointed.Dear Manager, I am writing to complain about the digital camera of Sony 101 I purchased from your shop on Wednesday November 11.With the battery inserted and the film advanced properly, the camera performed well.So I was satisfied with it at first.However, after the camera was used for several times, I found that there was something wrong with the exposure counter winder.And the camera failed to work.I’ve got so upset about it that I strongly demand that you replace the faulty product.I will appreciate your handling my case as soon as possible.Sincerely yours, Young(b)restaurant/ some friends/ when/ arrive/ find/ no reservation/ although/ confirm/ that morning/ wait half an hour/ another half an hour/ before/ serve/ dish/ cold/ too salty/ fork/ dirty/ when complain/ waiter/ he/ rude/ I/ disgust/ treatment.Dear Shopkeeper, I’m writing to complain that something happened to me in your restaurant last Saturday evening.Although I confirmed my order that morning, I found no reservation when I arrived at your restaurant with my friends.Then before you served food to us, we had to wait for another half an hour after half an hour.What was worse, when we were served, we found that our folks were dirty and our dishes were cold and too salty.As a result, we complained to a waiter about these bad things.Against all expectations, the waiter was so rude that it disgusted us.I’ve got so upset about these bad things that I strongly demand some satisfaction for our loss.Besides, the waiter must offer us an apology for his rude behavior.I’d appreciate it if you could handle my case as soon as possible.Sincerely yours, Young
第五篇：商务信函写作：投诉信
商务信函写作：投诉信范文Directions:
You found something wrong with the telephone bill you have received from the local post office.You made a call to inquire about this however the person who answered the call was very rude.Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement.Your letter should be no less than 100 words.You dont need to write the address.Dont sign your own name at the end of the letter, use Donna instead.Dear Sir,I am writing to let you know the deplorable attitude of one of your staff member.I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.However, when I called your Complaints Department, the girl who answered my phone was very rude.For one thing she interrupted me continually, for another she even said that the fault was my own.Needless to say, such a way of dealing with customers is unacceptable.I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients.And I hope she can make formal apology to me.An early response will be appreciated.Sincerely yours,Mary
译文亲爱的先生：我写这封信是想让你知道你们的一个员工的服务态度。我收到你们上个月的话费单后发现有一些计算错误，我认为我被多收了两个国际长途费用。但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁。一方面她总是打断我的话，另一方面她甚至说错误在我。这样对待客户的态度实在让人难以接受。我建议对这个女孩进行惩罚，另外告诉该如何对待客户。我希望她能向我正式道歉。请早日回复。真挚的：玛丽
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