日本亚马逊客服邮件回复

第一篇：日本亚马逊客服邮件回复

様

ご注文いただきありがとうございます。

誠に申し訳ございませんが、中国から出発しますので、ちょっと時間がかかります、もうちょっとお待ちいただけないでしょうか。

よろしくご了承下さいますようお願い申し上げます。

様

ご注文をありがとうございます。

Amazonからの「キャンセルリクエスト」がまだ届かないので、誠に申し訳ございませんが、お客様はまだ「キャンセルリクエスト」を申請されないでしょうか。

お手数ですが、お客様の方もキャンセルをお願いいたします。

よろしくご了承下さいますようお願い申し上げます。

様

ご注文いただきありがとうございます。

かしこまりました、、Amazonからのキャンセルリクエストが届いたすぐ、キャンセル致します、ご苦労様でした。

今後、また機会がございましたら、何卒、よろしくお願い申し上げます。

様

ご注文いただきありがとうございます。

誠に一方的勝手なお願いではございますが、実物の写真を当店に拝見させてもいいでしょうか、ご容認くださいますようお願い申し上げます｡

宜しくお願いいたします｡

様

まずは、深くお詫び申し上げます。

ご迷惑をおかけいたしました、誠に申し訳ございません。

お客様に返金いたします、当商品はお礼としてお客様に差し上げます。

よろしくご了承下さいますようお願い申し上げます。

様

ご注文いただきありがとうございます。

当店の返金手続きは完了いたしました、後はAmazonと銀行の処理をお待ちだけです。2-3日かかるかもしれません、もしまだ届かない場合は、当店或いはAmazonにもう一度う連絡ください。

今後、また機会がございましたら、何卒、よろしくお願い申し上げます。

様

まずは、深くお詫び申し上げます。

ご迷惑をおかけいたしました、誠に申し訳ございません。お客様に返金いたしてもよろしいでしょうか、そして当商品が届く場合、当商品はお礼としてお客様に差し上げます。

今後はこのようなことでご迷惑をかけぬよう、十分に注意をいたす所存でございます。

折り返しのご返答をお待ちしております。

様

ご注文いただきありがとうございます。

お客様に価格をディスカウントいたします。三割引でいかがでしょうか。

285円を返金いたします、ご意見はいかがでしょうか。

折り返しのご返答をお待ちしております。

様 お世話になっております

ご容赦ありがとうございいます。

今後はこのようなことでご迷惑をかけぬよう、十分に注意をいたす所存でございます。

今後、また機会がございましたら、何卒、よろしくお願い申し上げます。

様

ご注文いただきありがとうございます。

到着時間は6月5日までと存じます、当商品は既に到着いたしました、もうちょっとお待ちいただけないでしょうか。もし予定時間外なら、返品は可能です。

よろしくご了承下さいますようお願い申し上げます。

様

お客様にお詫びの気持ちいっぱいです

添付フゔイルをご覧下さい、５日11日は既に出発いたしましたが、恐らく中国税関の所ちょっと時間がかかります、ご迷惑をおかけいたしました、誠に申し訳ございません。先程お客様に返金いたしました、誠に申し訳ございません。

誠に申し訳ございませんでした

様

ご注文いただきありがとうございます。

ご迷惑をおかけいたしました、誠に申し訳ございません。

中国から出発しますので、返品ならちょっと時間がかかります、返金の方をお勧めいたします、342円を返金いたします よろしいでしょうか。

よろしくご了承下さいますようお願い申し上げます。

様

ご注文いただきありがとうございます。

先の話につきましては、誠に申し訳ございませんでした、お客様に全額で返金いたします、よろしいでしょうか。

今後はこのようなことでご迷惑をかけぬよう、十分に注意をいたす所存でございます。

今後、また機会がございましたら、何卒、よろしくお願い申し上げます。

otnpmilk 様

ご注文いただきありがとうございます。

かしこまりました、今お客様に返金いたします、当商品はお礼としてお客様に差し上げます。

よろしくご了承下さいますようお願い申し上げます。

様

ご注文いただきありがとうございます。

ご迷惑をおかけいたしました、誠に申し訳ございません。お客様に返金いたしてもよろしいでしょうか、今後はこのようなことでご迷惑をかけぬよう、十分に注意をいたす所存でございます。

よろしくご了承下さいますようお願い申し上げます。

多田士朗 様

ご注文いただきありがとうございます。

前の話につきましては、誠に申し訳ございませんでした、お客様に1140円を返金いたします、よろしいでしょうか。当商品はお礼としてお客様に差し上げます。

今後はこのようなことでご迷惑をかけぬよう、十分に注意をいたす所存でございます。

今後、また機会がございましたら、何卒、よろしくお願い申し上げます。

加藤 喬士 様

まずは、深くお詫び申し上げます。

ご迷惑をおかけいたしました、誠に申し訳ございません。先からお客様の事をずっと考えましたが、お客様にご満足できる答えが差し上げられないかもしれませんが、一つの提案がありました。もうちょっと３日ほどお待ちいただけないでしょうか。

3日後、もしまだ届かないなら、お客様に返金いたしてもよろしいでしょうか、そして当商品が届く場合、当商品はお礼としてお客様に差し上げます

よろしくご了承下さいますようお願い申し上げます。

様

ご注文いただきありがとうございます。

かしこまりました、お手数ですが、お客様の方もキャンセルをお願いいたします。

今後、また機会がございましたら、何卒、よろしくお願い申し上げます。

様

ご注文いただきありがとうございます。

はい、当方にお任せします、ご苦労様でした。

今後、また機会がございましたら、何卒、よろしくお願い申し上げます。

様

ご注文いただきありがとうございます。

ご注文の商品はもうキャンセルいたしました。

今後、また機会がございましたら、何卒、よろしくお願い申し上げます。

様

まずは、深くお詫び申し上げます。

ご迷惑をおかけいたしました、誠に申し訳ございません。

お客様に返金いたします、当商品はお礼としてお客様に差し上げます。

よろしくご了承下さいますようお願い申し上げます。

様

ご注文いただきありがとうございます。

ご迷惑をおかけいたしました、誠に申し訳ございません。当商品は既に出荷完了いたしましたが、予定時間外なので、お客様に返金いたしてもよろしいでしょうか、もし良ければ、返金リクエストをお願いいたします

今後はこのようなことでご迷惑をかけぬよう、十分に注意をいたす所存でございます。

よろしくご了承下さいますようお願い申し上げます。

様

お世話になっております

以下のネットリンクをご参考下さい。

http://www.amazon.co.jp/gp/help/customer/display.html/ref=footer_paymenthelp?ie=UTF8&nodeId=642946

よろしくご了承下さいますようお願い申し上げます。

様

ご注文いただきありがとうございます。

ご迷惑をおかけいたしました、誠に申し訳ございません。

先にお客様に返金いたしました、お荷物輸送中に想定外の状況が発生した模様です。添付ファイルをご査収ください。

よろしくご了承下さいますようお願い申し上げます。

様

ご注文いただきありがとうございます。

「出荷すみ」だけど、本当は出荷いたしませんのでご安心くだい、また、お客様の方で「キャンセルリクエスト」の申請もお願いいたします。

よろしくご了承下さいますようお願い申し上げます。

様

ご注文いただきありがとうございます。

ご注文後すぐ発送いたしました。出荷データのディスプレーが遅いですが、Amazonの規定です。当商品は既に出荷完了致しましたから、ご安心ください。

よろしくご了承下さいますようお願い申し上げます。

返答。。。。。。。。。。。。。。。。。。。。。

ご迷惑をおかけいたしました、誠に申し訳ございません。

金型がちょっと変わったため、写真と異なることになります。湾曲したのは恐らく郵送途中の不注意かもしれません。

よろしくご了承下さいますようお願い申し上げます。

はい、できるでけお客様のおしゃっるとおりに頑張ります

価格をディスカウント

ステータスが「出荷の準備中」のままになっていて、こちらでは「キャンセルリクエスト」しかできません。そちらでキャンセル手続きをしてもらえますか？

第二篇：亚马逊邮件回复-1

客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，Thank you so much for your great support on us.We have received your order of “XXXXXX”.We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs? If nothing is wrong, we will ship them asap.Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。客户因订购的商品大小不合适导致退货 Dear buyer，Thank you so much for your great support on us.So sorry for the inconvenience that the swimming suit did not fit you.Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this? Just suggestion, if you insist on returning it back, we will go to the further step.Waiting for your reply.Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？

只是建议，如果您坚持要退货，我们会跟进下一步。我们等待您的回信。卖家发错地址 Dear buyer，Thank you so much for your great support on us.What a big mistake we made!Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.Waiting for your reply and hope your kind understanding.Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。卖家发货到达时间 Dear buyer，Thank you so much for your great support on us.Usually it takes about 7-12 days for the item to reach you.Any question, feel free to contact us and we will reach you at the soonest.Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。

卖家发货后，要求客户写反馈 Dear buyer，Thank you very much for your order!We have shipped the goods and it will arrive at your side soon.Hope you likeit!And we are looking forward to your feedback.Have a nice day!Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板 Dear — Thank you so much for your great support and sorry for keeping you waiting.We checked the tracking information found there is no update information as you said.We will contact the post office to find out the problem.We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.Waiting for your reply.Any inconvenience hope your kind understanding.Best regards 亚马逊的商品被跟卖，发警告信的邮件模板。Hello, We have noticed that you are not authorized to sell this card knife and you have listed this particular item(ASIN:B00GICPZT0)which is sold exclusively by the brand authorized sellers.Please refer to our attachment.Please send the confirmation to us after you remove the product as issued from your listing.If you do not comply with these demands, we will have no notice but to claim with amazon.com seller performance department, which will seriously impact your Amazon selling privileges.Please handle and reply us as soon as possible, otherwise we will complaints and amazon.客户询问货物的tracking number或者有没有发货，给客户的回信邮件模板 Dear Customer, Thank you for contacting us regarding your inquiry.Orders are shipped within two days after they are placed.Usually, we are able to ship orders the next day.Weekend orders are shipped on the following Monday.Please allow 3-9 business days after shipment for delivery.You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.Your patience and understanding are greatly appreciated.If you have any other questions or concerns, feel free to contact us.Best regards 买家以不想要为由要求退货，卖家接受退款请求，给买家回信的邮件模板 Dear —

Thank you for contacting us regarding your inquiry.Your return request has been approved.You will be receiving a return shipping label and RMA instructions via Amazon.Please be advised that the return shipping cost is the responsibility of the buyer.The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.Also, please make sure that the correct merchandise is being shipped us,(seller’s name).We are a seller by the name of(seller’s name)on Amazon and we will only accept returns of our merchandise.If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.We appreciate your cooperation.Best regards 买家已经下单，货已经发出去了，但在网上没有查到物流信息，买家发邮件来查询这件货的情况，回复买家的邮件模板。Dear customer, Sorry for disturbing you, we tracked your shipping.The shipping information may not update so prompt, could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.Your understanding will be highly appreciated.Best regards 买家没有收到货，发邮件询问情况，回复邮件的模板。Dear customer, Sorry for disturbing you, we tracked your shipping.The package is now on the way to your place(it is now reaching your local post office).International shipping information may not update so prompt, usually it takes around 7-15 days for shipping.Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.Your understanding will be highly appreciated.Best regards

第三篇：Ebay邮件回复范本范文

邮件回复范本

一、未收到货

1．美国国内定单有出货单号，（3-5天）

the usps only provide a delivery confirmation number instead of tracking number.therefore, the pakcage may not get updating even it is already on the ways, please wait 3 days more, if you do not receive it in 3 days, please email me back

2．美国国内定单有出货单号，（5-7天）

this order is shipped out right after you paid.however, the usps do not provide a tracking number instead of the delivery confirmation number.if you don't receive the item in 10 days since you paid.we will believe the item is lost in transporation.and we will give u refund or resend another one to as you like.3．美国国内定单有出货单号，（7-10天）

i understand it has been a while since you placed the orders from us, we have no idea just like u why the usps tracking info does not updated it at all.we will assume your package is lost, do you want to us either refund you or resend another one to u.4．因缺货而延迟发货的定单（10天以上）

we contacted with the usps immediately after you told us the shipping updatus has not been updating.i was told that the package is mishand in their warehouse.after we filed up a claim, it is on the right track now.sorry again

5．低价值无跟单号产品，客户未收到货

because this item under $5, it shipped with out delivery confirmation number.it is hard for us to deal with this transaction since it is under 5 dollar and the cost by usps first class mail is cost more than 2 dollar.so we have no choice to ship it out by usps first class letter.we have no reason to cheat on 3 dollar.we definitly shipped it out but we can not track on it.6．显示已送到，实际未收到

I see that the tracking information says the shipment has been delivered.but it looks like it was miss delivered.that is not our fault.Some of our customer got the same trouble and they can find the package by contact the local post office or their neighbour

7．国际包裹

No tracking info for first class or priority mail.A customs declaration number LNXXXXUS will be displayed in your order.it usually take 14-21 business day to Canada, and EU countries, and 21-30 business day to other countries.please contact us when you do not receive your item within this range only.otherwise, we will ask you to keep waiting.it is international shipping, so the package may be stuck in the customs, please wait a few more days.thank u

二、收到货与描述不符

1． 数量不对，漏发工具等。重新安排发货

I am sorry for this issue, we are going to resend the missing items to u.the tracking# is xxxxxxxxx

2． 发错货，请客户退回。重新安排发货

i am apologize for this issue.please return the item back to us by following instruction at http://return.phiconnect.com/id/techtreasure, and write ra# on the box.please use first class mail, and add tracking number on it.the item must be returned in good package.we will resend a new one to u as soon as we receive the delivery confirmation number from u.please also show me a picture of the item you received to help us to identify the problem.thanks

3． 产品有缺陷，可以使用。与客户商量部分退款

4． 产品有缺陷，影响使用。退回重新安排发货或退款

5． 产品不工作。退回重新安排发货或退款

6． 可能是欺诈的客户。退回重新安排发货或退款

all the items have our own marks, and they are been double checked to ship.i would like to get this item back to identify the problem.if we have shipped the wrong item, I will issue full refund to you.7．可能在安装中损坏的产品。退回重新安排发货或退款

All of our items are fully tested.However, we recommend our customer check the qaulity and tested funcationality of the parts in the motherboard first instead of installing it.because warrenty will be expired if the item is returned at broken or installed condition.We offer exchange or refund to all of items come as broken, factory defective, or different with the item description.the customer must return the item back to us first in order to receive the exchange or refund.no exception！we will physically inspect this defective parts.if there is no any man-made damage such as broken ribbon which is caused in installing.we will issue full refund to you if this parts is damage by installing, we will take a few picture to you, so you can file a claim with repair center.if you think this is fair, please go ahead to return it back to us.thank u

8．退货扣运费，客户有意见

sent the exactly item what you order from us, if you do not want to keep it.it is fine to us to accept your return.however, we only charge you $2.5 to cover our shipping cost since we have no fault in this transaction compared to other seller charge percent of restock fees.if you think this is not fair, please email us back

9．不肯退货的客户

the manufacture offer warranty to this parts.if you return the item back to us, we will get full refund from the manufacture, so we prefer you return this item back to us, and we will issue full refund to you

第四篇：外贸邮件回复

外贸邮件回复范文：

收到客户询盘时的回复： Dear Sir，We hereby acknowledge receipt your inquiry of XX,(products)and I just got the information form our production department, these standards are available for us.And the now pls check the quotation below: The specification you required: The length: The diameter: The material ……

The price: XX usd /pcs FOB(Tian Jin)

I hope this is the one in your favor, as an experienced company(ISO9001:2000)in the XX field for more than 20 years.And we take the opportunity seriously to cooperate with you.If you have any questions, pls feel free to contact me.I will try my best.Thanks and regards Singature

客户询盘模糊，像客户询问规格 Dear Sir，Thanks for your inquiry of our XX(products).On Dec.10th.And we are in XX field for many years, so we are confident we can do it.But the specification you given is still lack.Such as the diameter, material, quantity and so on…, so pls can you send us the details? The drawing(CAD)is ok.After we confirmed, we are happy to provide you with our good quality and competitive price.Looking forward your soonest reply, Thanks and regards Singature

针对客人的讨价还价的回复 Dear Sir，Sorry for my late reply, I discuss with our boss for a long time, but regarding the price, it is near our bottom line, you know the market is changing everyday, and it is hard to cut more on cost as we need the products with best quality.But we treasure our first cooperation, so we allow you a 2% discount, this is the best I can do for you.I hope that if you have the will to cooperate, pls don’t just focus on the price, the most important is the quality, I think.If you any comments, pls let me know.Thanks and regards, Angela

这个得针对情况，如果利润真的不太高，就这样写么有关系，如果老板太黑了，就给点折扣，关于价格不是一封两封的邮件可以搞定的，总之灵活点啦。

应对客户的迟迟不回复的邮件： Dear Sir，Did you receive our quotation on Dec.12th? And no reply from you.I was waiting until until all the colleagues left the office.May be you are very busy.So pls can you take some time to give me a reply? And kindly give me some advice on XX(products)

Looking forward your reply Thanks and regards Angela

面对客户迟迟不回复 Dear Sir，How are you these days? I am Angela from XX Company, hope you still remember me.You sent us an inquiry of XX products.And we quoted for you on Dec 12th.Can you send me a reply which can state your advice? You know we usually keep our client’s data and advice in the achieves, so that we make special and divide plan and schedule for each client.At the same time we can improve our service according to them, if there’s some fault and in our works.So pls take a few time to tell me some advice on our business.Ok? Thanks very much.针对报价了不回复的 Dear Sir or Madam，Hope you still remember me, I sent you quotation for XX(products)on XX(date), well maybe you are very busy, and I understand.I review your website very carefully, and have much interests to make a start for our cooperation, to provide the best special service.Could you give me some advice so that we can do better

Best Regards

1, Therefore we always put the quality as the first consideration 因此我们总是把质量放在第一位的

2，Would it too much to ask you to respond my question by tomorrow? 可以请你明天以前回复吗？

3，the price we give is almost reach our bottom line 我们所给的价钱已经接近我们的底线了

4，The validity of the quotation is about the 10 days 报价的有效期大概是10天左右

5，Moreover we keep the price costs to the costs of the production 再说，我们的紧挨个已经接近生产费用的边缘

6，Will you kindly tell the quantity you require so as to unable us to sort our the offers?

为了方便我们报价，你能告知数量吗

7, you should take the quantity into consideration 你必须考虑到数量

8，We may reconsider our offer if your order is big enough 如果你们数量足够大的话，我们可以重新考虑价格 9，I’d like to tell you what I think about that 我想告诉你一些我的想法

10，But consider the quality, our price is quite reasonable 如果考虑到质量，我们的报价是很合理的收到来信：

I have just received your kind letter.I was very happy/glad/delighted/pleased to receive your letter yesterday morning.Your kind letter of Saturday arrived this morning 久未通信

Pls pardom me long in writing to you

I must apologize for not having written to you previously 未及时回信

I apologize for the delay in my reply

I apologize for being a day late with the delay reply to you Having lost your last mail, I have not been able to reply sooner 久无音信

I have not heard a word you for a long time There has been no news from you for ages

As I have not heard of you for long, I feel anxious 表示歉意难过：

Pls accept my sincerest apologies for the inconvenience I fear we caused you 遇到不好的事情

I have deeply grieved to hear the death of your father

I was most distress to learn from your letter of the illness of your father 谈谈开发信的事情

还蛮感谢大家，我要继续努力啦，不然对不起版主，呵呵

其实我也还是做外贸就10月左右，所以经验什么的都不是很成熟，在总结自己的同时还希望帮到比我还新的朋友，前辈不要拍我板砖哦。

发开发信要先找到邮箱，至于找邮箱呢，我觉得至今用的比较顺手的是各国邮箱的后缀(自己搜一下，太长了不好发上来)和一些好的黄页，有些朋友反映用邮箱后缀找不到，那是因为你要分析一下你们的产品在哪里很畅销，用的比较多。比如我们的产品水井管在沙特等中东产石油的地方用的多，那么就那些国建的公共邮箱后缀，搜出来比较多。其实我觉得开发信这个东西就像我们国内做电话销售一样，我想每个外贸人都很讨厌每天一大堆的网络推广电话，我想老外和我们应该是一样的心情。所以我觉得做外贸的不容易的，每天辛辛苦苦找邮箱发开发信息，而且还被人讨厌，看都没看就删了。有的说喜欢简短的开发信，有的喜欢有点专业性的比较长一点开发信，至于到底怎么样，我有两种版本经常换着发，要多多准备几封进行追踪，邮箱最好设上阅读回执，对有阅读回执的邮件进行追踪，几

周几个月时不时的骚扰一下。要用不同的版本，要不发一样的，看不看都删了，没什么新意。我开发信的内容很大众化就不贴上来了。呵呵

还有一点是开发信是主题，反正我不喜欢什么how are you, hi, my friend,什么的，就用产品名称，或者用RE:貌似比较有效果，呵呵，还有可以突发奇想，比如有一天我用的标题是your water need treatment,（我们做水处理过滤产品的）结果发过去一会就有人回复说介绍一下详细的catalog什么的。当然可能是运气什么的 发开发信需要坚持，不要没有效果就放弃后再抱怨怎么没效果啊没效果啊，因为开发信本身的是一个概率问题，成功率本身就比较低的。所以那句话叫什么来着广撒网才能网大鱼。前辈的话是有道理的。

What’s wrong withy you, you look depressed

Something went wrong.情况不秒啊（出了问题/麻烦）。You are welcome, you deserve it.Not necessarily.不见得

I am embrassed to take so many gifts

Embrassed还可以指别人给你难堪而感到尴尬You scolded me in public, I am embrassed I don’t deserve this/I am flattered.我不敢当 As for a leave/ I ask to use a sick leave today

Let’s get down to business.It’s late, let’s get down to business时候不早了，让我们谈正事吧。

1.无法提供客户想要的产品时回复

Dear

Thank you for your enquiry of 12 March cate 9 cable.We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand.We would, however, like to take this opportunity to offer the following material as a close substitute:

Cate 5, US$__ per meter FOB Shanghai, including your commission 2%.Please visit our catalog at http://www.xiexiebang.comF Copenhagen dated February, 21.In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports.Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft.Please note that we have quoted our most favorable price and are unable to entertain any counter offer.As you are aware that there has lately been a large demand for the above commodities.Such growing demand will likely result in increased prices.However you can secure these prices if you send us an immediate reply.Sincerely，Dear Mr.Jones:

We thank you for your letter dated April 8 inquiring about our leather

handbags.As requested, we take pleasure in offering you, subject to our final confirmation, 300 dozen deerskin handbags style No.MS190 at $124.00 per dozen CIF Hamburg.Shipment will be effected within 20 days after receipt of the relevant L/C issued by your first class bank in our favor upon signing Sales Contract.We are manufacturing various kinds of leather purses and waist belts for exportation, and enclosed a brochure of products for your reference.We hope some of them meet your taste and needs.If we can be of any further help, please feel free to let us know.Customers' inquiries are always meet with our careful attention.Sincerely，Re: SWC Sugar

Dear Sirs，We are in receipt of your letter of July 17, 2002 asking us to offer 10,000 metric tons of the subject sugar for shipment to Japan and appreciate very much your interest in our product.To comply with your request, we are offering you the following:

1.Commodity: Qingdao Superior White Crystal Sugar.2.Packing: To be packed in new gunny bag of 100kgs.each.3.Quantity: Ten thousand(10000)metric tons.4.Price: US dollars one hundred and five(US$105.00)per metric ton, Fob Qingdao.5.Payment: 100% by irrevocable and confirmed letter of credit to be opened in our favor through A1 bank in Qingdao and to be drawn at sight.6.Shipment: Three or four weeks after receipt of letter of credit by the first available boat sailing to Yokohama direct.Please note that we do not have much ready stock on h

and.Therefore, it is important that, in order to enable us to effect early shipment, your letter of credit should be opened in time if our price meets with your approval.We are awaiting your reply.Sincerely，3.客户向我们发出关于一个物品的讯盘后我们发的还盘

Dear :

Thank you for your inquiry of 16 March.We are pleased to hear that you are interested in our product “toaster”.We've enclosed the photo and detailed information of the product for your reference:

Product: toaster

Specification: xxxxxxxxxxxxxxx

Package: 1pcs/box

Price: 10usd/pcs

Payment: L/C

For purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%.Payment is to be made by irrevocable L.C at sight.We look forward to receiving your first order.Sincerely，4.对新客户想和我们建立合作关系的还盘

Dear Mr.Jones:

We have received your letter of 9th April showing your interest in our complete product information.Our product lines mainly include high quality textile products.To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list.You may also visit our online company introduction at Http://xxxxxxxxxx.alibaba.com which includes our latest product line.We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.Sincerely,.Mark Li

第五篇：外贸邮件回复

收到客户询盘时的回复：

Dear sir，We hereby acknowledge receipt your inquiry of XX,(products)and i just got the information from our production department,these standard is available for us.and the now pls check the quotation below:

The specification you required: The length: The diameter: The material........The price:XX usd /pes FOB(tian jin)

I hope this is the one in your favor,As a experienced company(ISO9001:2000)in the XX filed for more than 20 years.and we take the opportunity seriously to cooperate with you.if you have any questions ,pls feel free to contact me.i will try my best Thanks and regards

签名

客户询盘模糊，向客户询问规格

Dear sir，Thanks for your inquiry of our XX(products).on dec.10th.and we are in XX filed for many years,so we are confident we can do it.but the specifications you given is still lack.such as the diameter,meterial,quantity and so on.....,so pls can you send us the details?the drawing(cad)is ok.After we confirmed,we are happy to provide you with our good quality and competitive price.Look forward your soonest reply, Thanks and regards

签名

针对客户的讨价还价的回复

Dear sir，Sorry for my late reply,i discuss with our boss for a long time, but regarding the price,it is near our bottom line,you know the market is changing everyday,and it is hard to cut more on cost as we need the products with best quality.But we treasure our first cooperation,so we allow you a 2%discount,this is the best i can do for you.I hope that if you have the will to cooperate,pls don’t just focus on the price,the most important is the quality,i think.If you any comments ,pls let me know.Thanks and regards Angela

这个得针对情况，如果利润真的不太高，就这样写没有关系，如果老板太黑了，就给点折扣，关于价格不是一封两封的邮件可以搞定的，总之灵活点啦

应对客户的迟迟不回复的邮件: Dear sir，Did you receive our quotation on dec12th?and no reply from you.i was waiting until all the colleagues left the office.May be you are very busy.So pls can you take some time to give me a reply?and kindly give me some advice on XX(products)

Look forward your reply Thanks and regards Angela

面对客户迟迟不回复

Dear sir，How are you these days?I am angela from XX company,hope you still remember me.you sent us a inquiry of XX products.And we quoted for you on dec 12th.Can you send me a reply which can stated your advice?you know we usually keep our client’s data and advice in the achives,so that we make special and divide plan and schedule for each client.At the same time we can improve our service according to them,if there’s some fault and in our works.So pls take a few time to tell me some advice on our business.ok?thanks very much.针对报价了不回复的Dear sir or madam，Hope you still remember me,i sent you quotation for XX(products)on XX(date)，well maybe you are very busy ,and i understand.I review your websit very carefully, and have much interests to make a start for our cooperation,to provide the best special service.Could you give me some advice so that we can do better

Best regards

1、therefor we always put the quality as the first consideration 因此我们总是把质量放在第一位的

2、would it too much to ask you to respond my question by tomorrow? 可以请你在明天以前回复吗

3、the price we give is almost reach our bottom line 我们所给的价钱已经接近我们的底线了

4、the validity of the quotation is about the 10days 报价的有效期大概是十天左右

5、moreover we keep the price close to the costs of the production.再说，我们的价格已经接近生产费用的边缘

1、will you kindly tell the quantity you require so as to unable us to sort out the offers? 为了方便我们报价，你能告知数量吗，2、you should take the quality into consideration 你必须考虑到质量问题

3、we may reconsider our offer if your order is big enough 如果你们数量足够大的话，我们可以重新考虑价格

4、i ’d like to tell you what i think about that 我想告诉你一些我的想法

5、but consider the quality ,our price is quite reasonable.但是考虑到质量，我们的报价是很合理的一些实用英语系列：

收到来信：

1、i have just received your kind letter.2、i was very happy/glad/delighted/pleased to receive your letter yesterday morning.3、your kind letter of saturday arrived this morining 久未通信：

1、pls pardon me long in writing to you

2、i must apologize for not having written to you previously

未及时回信

1、i apologize for the delay in my reply

2、i apologize for being a day late with the delay reply to you

3、having lost your last email ,i have not been able to reply sooner 久无音信：

1、i have not heard a word you for a long time

2、there has been no news from you for ages

3、As i have not heard of you for long,i feel anxious 表示歉意难过：

pls accept my sincerest apologies for the inconvenience i fear we caused you 遇到不好的事情

1、i have deeply grieved to hear the death of your father

2、i was most distress to learn from your letter of the illness of your father

谈谈开发信的事情

还蛮感谢大家，我要继续努力啦，不然对不起版主，呵呵

其实我也还是做外贸就10月左右，所以经验什么的都不是很成熟，在总结自己的同时希望帮到比我还新的朋友，前辈不要拍我板砖哦。

发开发信要先找邮箱，至于找邮箱呢，我觉得至今用的比较顺手的是用各国邮箱的后缀（自己搜一下，太长了不好发上来）和一些好的黄页，有些朋友反映用邮箱后缀找不到，那是因为你要分析一下你们的产品在哪里很畅销，用的比较多。比如我们的产品水井管在沙特 等中东产石油的地方用的多，那么就那些国家的公共邮箱后缀，搜出来比较多。

其实我觉得开发信这个东西就像我们国内做电话销售一样，我想每个外贸人都很讨厌每天一大堆的网络推广电话，我想老外和我们应该是一样的心情。所以我觉得做外贸的不容易的，每天辛辛苦苦找邮箱发开发信，而且还被人讨厌，看都没看就删了。有的说喜欢简短的开发信，有的喜欢有点专业性的比较长一点的开发信，至于到底怎么样，我有两种版本经常换着发，要多多准备几封进行追踪，邮箱最好设上阅读回执，对有阅读回执的邮件进行追踪，几周几个月时不时的骚扰一下。要用不同的版本，要不发一样的，看不看都删了，没什么新意。我开发信的内容很大众化就不贴上来了。呵呵

还有一点是开发信得主题，反正我不喜欢什么how are you，Hi，my friend，什么的，就用产品名称，或者用RE：貌似比较有效果，呵呵，还有可以突发奇想，比如有一天我用的标题是your water need treatment,（我们做水处理过滤产品的）结果发过去一会就有人回复说介绍一下详细catalog 什么的。当然可能是运气什么的发开发信需要坚持，不要没有效果就放弃然后再抱怨怎么没效果啊没效果啊，因为开发信本身的是一个概率问题，成功率本身就比较低的。所以那句话叫什么来着 广撒网才能网大鱼。前辈的话是有道理的。

有时间我整理一下自己的邮件或者用的好的黄页再分享给大家，呵呵先写到这吧，有时间再写，不能一下午光更新，呵呵

spoken English）Ｓomething went wrong.情况不妙啊(出了问题/麻烦).内似的表达有:“There is something wrong with sth”.什么出了麻烦/有毛病等.例如:What ’s wrong with you, you look depressed--你看上去很消沉,发生什么事了

2)You are welcome,you deserve it.不客气,应该的!“deaerve”(v)-应该得,值得.3)Not necessarily.不见得.这个短语在日常生活中用得较多.请牢牢记住,很实用的!

4)I am embarrassed to take so many gifts.拿这么多的礼物我真不好意思(意思是--你送我这么多礼物真不好意思.当然“embarrassed”还可以指“别人给你难堪而感到尴尬的意思”.例如:You scolded me in public,I am embarrassed!---你在公共场合训我真让我感到尴尬.5)I don’t deserve this/I am flattered.我不敢当(意思是你太夸我了)“Flatter”(v)---吹捧,奉承,过分夸奖等.6)The game came out even.比赛不分胜负.“even”扯平的,互不相让的“

7)Ask for a leave/I ask to use a sick leave today.请假/请病假

8)I told you(early).我不是早就告诉你了/我不是早说了!

9)It ’s better than nothing.总比没有好!这句非常实用,用来安慰别人是非常漂亮的句子!

10)Let’s get down to business.我们谈正事吧/我们转入正题吧!”It’s late,let’s get down to business".---时候不早了,让我们谈正

Hi Lesley:

Hope you still remember me,i sent you quotation for aluminium sulphate on aluminium sulphate,well maybe you are very busy,and i understand.I review your websit edithsoaps.wozaonline.co.za/ very carefully, and have much interests to make a start for our cooperation,to provide the best special service and price.Could you give me some advice so that we can do better,The suitable samples can be sent to you for your reference.Looking forward to your prompt reply.Best Regards Yanhuizhang Shandong Sanfeng Group Co.,Ltd