第一篇：空乘英语口试（共）
Can you work under pressure?
What is your greatest strength?
What is your greatest weakness?
What have you done to correct your weaknesses?
Have you ever failed?
What is your biggest failure?
How do you handle failure?
How do you handle change?
When you are in charge, how do you motivate people?
Describe a time when you resolved a conflict?
How do you handle conflict?
Previous Employment
What is the hardest thing you ever did in your current job?
Why have you held so many jobs?
Do you consider yourself a loyal employee?
What did you like about your last job?
What did you dislike about your last job?
What was your favorite job?
What was your least favorite job?
What have you learned from previous jobs?
How long will you stay with our airline?
What would your coworkers say about you?
What would your previous supervisors say about you?
What were the people like at your last company?
What did you dislike about your last employer?
If you could change one thing about your last employer, what would it be?Were you satisfied with your performance at your last job?Was your previous employer satisfied with your performance?Have you ever been fired?If so, why were you fired?Have you ever been asked to resign from another job?
What will your references say?
Can we check your references?
How many sick days did you take last year?
Is this typical?
Personality and MotivationDo you consider yourself a success?Were you ever under a great deal of pressure?What kinds of decisions are most difficult for you?Why has it taken you so long to find a job?
Why do you want to be a flight attendant?
What part of being a flight attendant interests you most?
What kind of contributions will you make to our airline?
Where else are you interviewing?
Have you applied to other airlines?When are you available to start?What are your outstanding qualities?What interests you most about being a flight attendant?What can you do for us that others can''t?
Describe a difficult problem you''ve dealt with.How important is appearance?
What do you think will be the biggest challenge of being a flight attendant?
What is the best part of being a flight attendant?
Do you have any natural talent or skill, something that comes easy to you?
What do you like to do in your spare time?
How would you handle an abrasive Captain or coworker?Have you ever been described as stubborn or hardheaded? By whom?Do you ever freeze in social situations?Have you ever worked with someone who talked too much? How did you handle it? Are you skilled at sizing people up?Have you ever been part of a problem?Have you ever had to support the directives of higher management, even when you
disagreed with it?
Have you ever lied?
Have you ever broken a law?
Have you ever stolen something?
Have you ever found a work policy or rule to be distasteful? How did you handle it? Have you ever been tempted to break a work rule or policy? What did you do?Why do you want to work for our airline?What kind of experience do you have?
Are you willing to be based wherever the company sends you?
What would you like to be doing ten years from now?
Why should we hire you?
What are your qualifications?
What is your biggest accomplishment?
What are your career goals?How does a flight attendant job fit into your career goals?What personal characteristic best describes you.Do you prefer to work alone or with others?
Do you consider yourself a team player?
Describe your team style.Are you self motivated?
What motivates you?
Describe your relationship with peers.What kind of people do you prefer to work with?Describe your personality?How do you handle criticism?Were you ever unfairly criticized?
Skills
Do you read, write and/or speak a foreign language?
Are you willing to learn a foreign language?
Are you a leader or a follower?
What have you learned from your previous jobs?
What kind of employee are you?What was your favorite subject in school?
What was your least favorite subject in school?Tell us about your leadership skills.What was your major success as a leader?What was your major failure as a leader?
What do you think are the most important components of a practical leadership
philosophy?Whose leadership qualities have you most respected?
Have you incorporated his/her leadership qualities?
Have you ever had an unexpected leadership role? How did it work out?What are your assets?
Whom do you most admire?
Other QuestionsWhat bases does our airline have? What type of aircraft?Who is the president of our company?How long has our airline been in existence?How do you feel about the airline industry?How do you feel about being away from home frequently?How do you feel about relocating?How do you feel about unions?What do you feel is the role of unions?Why do you want to leave your previous employer?
Will we find anything on our background search that you''d like to discuss now?Is there anything you would like to discuss?
Do you have any questions?
回答故事性问题的技巧每一家航空公司在顾用空服员是都有他们自己的标则，可是大致上都是大同小异，如果你能在面试前做好准备，那麼在面试时，就不会因为紧张过度而表现失常。一般航空公司所需要空服员的特质有下列几点：◎ 值得信赖及诚实◎ 热忱及信心◎ 姿态及自信◎ 聆听与沟通的技巧
◎ 自动自发及活力在面试时，有时主考官有会出一先问题，并要求你做一个完整故事性回答。在家里准备时，首先可以拟定几个问题，写下可能的回答，并有条理的从过去阐述到现在。答案的内容要包括：◎ 起头开始叙述整个故事，但注意要保持简短，并与主题有关不要离题。◎ 结束-告诉他们你从过去的经验中学到什麼？以及一些你个人的感想。接下来把写下来的东西重新看一遍，调整所写的内容。然後用摄影机录下自己回答的情形。重覆的观看并不断的改进。也可以请朋友们给你一些诚实的意见。最後，很重要的一点就是团队精神与组织能力，其实在面试时，主考官就能看出你是否具备这样的条件。因为从你的回答中可以看出你是否用心准备过，并利用不同的资讯充实自己。进入面试时◎ 要放松精神、态度从容不迫，并且面带微笑。◎ 在回答前在心里做一次快速的整理，但不要拖的太久，也不要太明显。◎ 回答时要口齿清晰，有条不紊的回答。◎ 如果在回答中主考官突然打断你的回答，并由你的回答中问你其他的问题，千万不要漏出讶异及慌张的神情。同样的重覆第一及第二个步骤，记住自己的重点，不要因为主考官混淆了题目，连自己的答案也乱了。关于空乘中英文面试的若干技巧及范文最近很多人问及关于空乘英文面试的技巧以及要求一切正确的范文,我在网上找了一些相关信息,翻译不一定完全正确,但我看了下大致无误,希望有所帮助.英文面试的技巧:技巧一：注意英语时态的变化运用
应聘者在参加英语面试前大都作过充分的语言知识的准备与练习。那么在众多的英语语法规则中为什么要单独强调时态的运用呢？其一是因为由于和汉语的表达习惯不同，这是一个口语中极其常见的错误。但同时来说，时态又是比较基本的语法点，一旦用错，会让面试官对面试者的英语能力产生质疑。其二是因为在面试过程中，往往会涉及到很多关于个人经历，教育背景，工作经验，职业规划等方面的问题，因此在表述某件事情或是某个想法的时候，一定要注意配合正确的时态，否则就会造成差之毫厘，失之千里的后果。技巧二：尊重个人及文化差异
任何面试都带有一定程度的主观性。也就是说面试官是否欣赏你也可能成为最后的决定性因素。因此在英语面试的过程中，应当尽量避免由于对英语语言的驾驭能力不足，而引发的不敬甚至冒犯。具体而言，主要有两种做法要特别注意避免。首先是要避免使用过于生僻的单词，或是地方俚语之类接受群体相对比较小的表达方式。因为这种表达方式很有可能造成听者的困惑与曲解。其次则是要避免过多，过于主观地谈及宗教文化或时事政治方面的问题。不少面试者出于第一项提到的急于展示英语水平的目的，或是想给面试官留下深刻印象的目的，常常会犯这个错误。技巧三：以英语为载体，展示工作才能与英语考试的口试不同，面试人员通常是由航空公司的人事主管，空乘部门主管或公司高层组成，他们更关心和器重的是你的专业知识和工作能力，而英语此时只是一种交流工具，或者说是你要展示的众多技能中的一种，因此要切忌为说英语而说英语，有些人就怕自己的英语减分，为了希望给面试官留下英语水平高的印象，常常会大量的使用事先准备好的花哨的词汇及句式，而真正针对面试官所提问题的、与工作有关的个人见解却很少。最后除了得到一句英语不错的夸奖之外，恐怕很难有理想的收获。
中英文范例1:尊敬的各位评委：我是**号选手**，我来自******。中原自古多才俊，在这块人才辈出的热土上，涌现出了诸如兰空飞行员李剑英等天之骄子。如今，在**一中受到了三年优秀教育的我，虽
不能像李剑英那样架雄鹰搏击长空，可为了胸中那不灭的翱翔蓝天的渴望，为了不辜负我 1米68的身高，不辜负五官端正、举止端庄、极具亲和力的面容，我希望能通过自己的努力成为一名空乘人员，工作在蓝天白云间，仰观宇宙云卷云舒，俯看祖国大好河山。
空乘，一直是一个单纯女孩傻傻的梦想，美丽，浪漫，与白云为伴，蓝天上的天使，是我对它的理解。也许，我不像天使那样美丽，但我会发自内心地以乘客至上，乘客才是我的天使。我会关心别人的感受，躬下身子，学会倾听，学会沟通，学会服务，学会微笑，学会享受飞翔带给自己和他人的快乐。
也许，我还稚嫩，但我会努力，也希望从你们这里得到一次让梦想飞翔的机会。我相信，当梦想被赐予一双翅膀，飞翔再也不是一种渴望，我要飞向那远方，跨越那大海高山白云蓝天世界。我知道我要的那种幸福就在那片更高的天空，我要飞翔，我要阳光，我要飞得更高。
中英文范例2:
有这样一个女孩，喜欢做梦喜欢幻想，他经常梦到飞翔，梦到银河，回味那梦境，回味那美好，希望自己有一天真的能够触摸蓝天，被白云环绕。
这个女孩就是我，今年18岁，射手座，有开朗的性格，身高1.65米，体重有些不合格，在高三这样的特殊时期已不是当年那个窈窕的我，我一定会恢复完美的身材，希望老师能理解。还有最重要的一点，我有像幼儿园阿姨一样可爱的脸。
我就是我，此时没有完美身材，但有完美笑脸来自****学校的 小雅
英文对照 版本1:
Have a such girl, like to have a dream being fond of fantasy, often, he dreams about flight , dreams about Milky Way , ponders over that dreamworld , ponders over that fine , hope that self is had one naive can to touch blue sky , is encircled by white cloud.This girl is me , this year 18-year-old , shooter's seat, have the character open and clear , top 1.65 meters, weight is a little bit unqualified , three such peculiar periods already are not that very year that was gentle and graceful in height I, I am sure to restore consummate stature , hope that the teacher can understand that.Still have the most important one point, I have face as lovable as kindergarten aunt.I am come from with regard to being me , not having consummate stature, only have consummate smiling face from the* * * * school's girl--xiaoya.版本2:
There is a girl, who likes dreaming and imagine.She often dreams of flying, up to the Galaxy.On thinking of the dream, of the beauty, shi hopes that sometime she can really touch the azure sky, surrounded by the white clouds.This girl is me, who is 18 this year, optimistic, and is a Sagittarian.I'm 1.65 metres and is a little heavy.I can not be the slim “me” in the special Senior 3, but I will surely regain my perfect figure, and I hope that you can understand my situation.And what's the most important, I have a kindergarten-teacher-like cute face.This is me, with no perfect figure but perfect smiles now.This is me, Xiao Ya, from ***School.简短的范例3:
Hello my name isXXX.I am XX years old.I graduatedfrom XXX.I have a dream since I was a child.I dream that one day I can fly in the blue sky like the bird.Now I have the chance to make it come true.If i can take this job.I’ll try my best to do everything well.Because I love this job.大家好,我名字叫XX, 我XX岁,毕业于XXX, 当我还是小孩子的时候就有这样一个梦想,就是有一天我能像鸟一样飞向蓝天。现在我有这个机会让我的梦想成真.如果我能得到这个工作,我会尽我全力去做好他,因为我爱这个工作.(我自己翻译的,比较简短)
范例4:
Good morning!
It is really my honor to have this opportunity for a interview, I hope i can make a good performance today.I'm confident that I can succeed.Now i will introduce myself briefly I am 26 years old,born in shandong province.I was graduated from qingdao university.my major is electronic.and i got my bachelor degree after my graduation in the year of 2003.I spend most of my time on study,i have passed CET4/6.and i have acquired basic knowledge of my major during my school time.In July 2003, I begin work for a small private company as a technical support engineer in QingDao city.Because I'm capable of more responsibilities, so I decided to change my job.And in August 2004,I left QingDao to BeiJing and worked for a foreign enterprise as a automation software test engineer.Because I want to change my working environment, I'd like to find a job which is more challenging.Morover Motorola is a global company, so I feel I can gain the most from working in this kind of company ennvironment.That is the reason why I come here to compete for this position.I think I'm a good team player and I'm a person of great honesty to others.Also I am able to work under great pressure.That’s all.Thank you for giving me the chance
第2篇
good morning, my name is jack, it is really a great honor to have this opportunity for a interview, i would like to answer whatever you may raise, and i hope i can make a good performance today, eventually enroll in this prestigious university in september.now i will introduce myself briefly,i am 21 years old,born in heilongjiang province ,northeast of china,and i am curruently a senior student at beijing XX uni.my major is packaging engineering.and i will receive my bachelor degree after my graduation in june.in the past 4 years,i spend most of my time on study,i have passed CET4/6 with a ease.and i have acquired basic knowledge of packaging and publishing both in theory and in practice.besides, i have attend
several packaging exhibition hold in Beijing, this is our advantage study here, i have taken a tour to some big factory and company.through these i have a deeply understanding of domestic packaging industry.compared to developed countries such as us, unfortunately, although we have made extraordinary progress since 1978,our packaging industry are still underdeveloped, mess, unstable, the situation of employees in this field are awkard.but i have full confidence in a bright future if only our economy can keep the growth pace still.i guess you maybe interested in the reason itch to law, and what is my plan during graduate study life, i would like to tell you that pursue law is one of my lifelong goal,i like my major packaging and i won"t give up,if i can pursue my master degree here i will combine law with my former education.i will work hard in thesefields ,patent ,trademark, copyright, on the base of my years study in department of p&p, my character? i cannot describe it well, but i know i am optimistic and confident.sometimes i prefer to stay alone, reading, listening to music, but i am not lonely, i like to chat with my classmates, almost talk everything ,my favorite pastime is valleyball,playing cards or surf online.through college life,i learn how to balance between study and entertainment.by the way, i was a actor of our amazing drama club.i had a few glorious memory on stage.that is my pride.ou for giving me the chance
英语面试MP3下载——空姐（空乘专业）应聘（字幕对照）
应聘空姐 无论是到中国的国际航空公司还是国外的航空公司应聘，公司都要求空中小姐不仅有高挑的身材和甜美的长相，而且要具备优雅的气质，会讲一口流利的英语。口试内容主要分为中英文面试、中英广播词、航空状况题、时事题、个人问题等。每一家公司会有不同的考试流程，初复试的难易度也不同，要多方面收集资料，知己知彼，再配合临场应变能力、机智反应、适宜的装扮、优雅的谈吐及亲和力，这样面试才能得高分。BASIC EXPRESSIONS 基本句型表达 1)What made you decide on this type of occupation? 什么原因使你决定投身这个行业呢？ 2)I like travelling very much and I enjoy working with people.我非常喜欢旅游，喜欢和人打交道。3)The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight.主要的职责就是让乘客在飞行中能放松、快乐。4)One of my best qualities is my friendliness and open-minded attitude.我的优点之一就是待人非常友好、开朗。5)I抦 very tolerant of people and have been told that this is one of my strengths.我待人宽容，别人都说这是我的优点。6)What do you think is the chief charcteristic for a stewardess? 你认为对空姐来说，主要应该具备的品质是什么？ 7)I would give him or her basic first aid and ask my partner to call for assistance at the same time.我会为他/她做基本的急救护理，同时让同伴寻求援助。CONVERSATIONS 会话（A=Applicant I=Interviewer）Dialogue 1 I: What made you decide on this type of occupation? A: Oh, to tell you the truth, I love the sky.When I was a child, I imagined flying into the blue sky some day.Now, I think the day has come.My dream will come true.And I like travelling very much and I enjoy working with people.I: Can you make yourself understood in English without too much difficulty? A: Yes, I think I am quite fluent in English.I got the certificate of the Secondary English Training last month.I: Do you know what the responsibilities are for a stewardess? A: The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight.And good service is also important.I: Are you in good health? A: I just had a complete physical examination and I am in top condition.I: Have you had any nursing experience? A: Yes, I have two years of nursing experience, and now I am working as a nurse in a hospital.I: How tall are you? What about your eyesight? A: My height is one meter and sixty-eight centimeters.I抳e never had any vision problems.I: What would you say are your strengths and weaknesses? A: One of my strengths is my friendliness and open-minded attitude and also I think I have a warm personality.But sometimes, I find it is hard to tell others when I don抰 like what they are doing.I: If a passenger can抰 understand what you say, what should you do? A: I抣l try to speak in another language or I抣l try my best to use gestures and draw pictures.I: 什么原因使你决定投身这个行业呢？ A: 哦，说真的，我非常喜欢蓝天。小时候我就梦想自己有一天能飞上蓝天，现在我想这一天已经到了，我的梦想要实现了。而且我非常喜欢旅游，喜欢和人打交道。I: 别人容易明白你说的英语吗？ A: 可以，我想我的英语很流利，上个月我拿到了中级英语培训证书。I: 你认为对空姐来说，主要的职责是什么？ A: 主要职责就是让乘客在飞行途中能放松、快乐，而且好的服务也是很重要。I: 你现在身体很好吧？ A: 我刚做了一次全面的体检，身体状况很好。I: 你有护理经验吗？ A: 有，我有两年的护理经验，现在我就在一家医院当护士。I: 你多高？你的视力如何？ A: 我身高168cm，视力没问题。I: 你认为你的优点和缺点是什么？A: 我优点之一就是待人非常友好、开朗，还有我的性格温和。但有时候，我发现很难告诉别人我不喜欢他们的所作所为。I: 如果有乘客听不懂你说的话，你该怎么办？ A: 我会试着说另一种语言或者打手势、画图。Dialogue 2 I: Tell me about yourself and your past experience.A: For the past 3 years, I have been working in China East Airlines Corporation Limited.I抦 very tolerant of people and have been told that this is one of my strengths.I feel I have a lot to offer as a team member.I: Why are you interested in this occupation? A: It抯 always been my dream to be a stewardess.And I like travelling to different places.I: What do you think is the chief charcteristic for a stewardess? A: Well, a stewardess should be friendly, courteous, patient and treat passengers kindly and politely.I: Do you get angry easily? A: No, I know how to control my temper.I: If a passenger had a accident, what would you do? A: I would give him or her basic first aid and ask my partner to call for assistance at the same time.I: If you are hired, when can you start work? A: I can begin to work right away because I am out of work now.I: What are your salary expectations? A: I really need more information about the job before we start to discuss salary.I抎 like to postpone that discussion until later.Maybe you could tell me what is budgeted for the position and how your commission structure works.I: 说说你自己和你过去的经历。A: 过去三年我一直在中国东方航空有限公司工作。我待人宽容，别人都说这是我的优点。我想作为团队一员，我能作出很多贡献。I: 你为什么对这个职业感兴趣？ A: 成为一名空姐一直是我的梦想，而且我喜欢到各地旅游。I: 对空姐来说，你认为主要应该具备的品质是什么？ A: 空姐应该待人友好、有礼貌、有耐心，对顾客和蔼、彬彬有礼。I: 你容易生气吗？ A: 不，我知道怎样控制自己的脾气。I: 如果有乘客发生意外，你会怎么办？ A: 我会为他/她做基本的急救，同时让同伴寻求救助。I: 如果你被录用，什么时候你能开始工作？ A: 因为我目前没有工作，所以随时都可以。I: 你希望拿多少薪水？ A: 在讨论薪水前，我需要更多了解这份工作。我希望迟点讨论这个问题，或者你可以告诉我这个职位的预算薪酬是多少，贵公司的佣金制度是如何运作的。imagine 想象 secondary 中级的 flight attendant 空姐 eyesight 视力 vision 视力 gesture 手势 tolerant 宽容的 basic first aid 基本的急救护理 temper 脾气 assistance 援助，协助 作为空中小姐，懂得一些急救措施是非常必要的，所以即使你没有做过空中小姐，但如果做过护士，有护理经验（nursing experience），你尽可以把它当作自己的优势表现出来。1)What made you decide on this type of occupation? position vocation job 什么原因使你决定从事这类工作？ 2）Do you know what are the responsibilities of the stewardess? tasks assignments obligations 你知道作为空中小姐的职责是什么吗？ 3)What do you think are the chief characteristics of a stewardess? qualities traits 你认为空姐的主要品质 是什么？ 4)I can begin to work right away because I am out of work now.unemployed laid off between jobs 我可以即刻开始上班，因为我现在没有工作。
第二篇：空乘英语
空乘英语——服务（service）
1、您想看这些报纸或杂志吗?
Would you like to read these news papers or magazines?
2、您想先喝点什么?
Would you like anything to drink first?
3、这是今天的菜单，你想吃些什么?
Here is today''s menu．What would you like to have?
4、谢谢，让您久等了。这是您的饭和咖啡，还要点什么?
Thank you for waiting sir．Here you are．anything more?
5、甜食要不要?
How about the sweet?
6、现在可以收拾您的桌子吗?
May i clear up your table now?
7、你是去学习还是只去旅游?
Are you going to study there or just for sight seeing?
8、由于天气恶劣，航班已经延误。
The flight has been delayed because of bad weather．
9、由于低能见度，机场关闭，我们不能起飞。
We can''t take off because the airport is closed due to poor visibility.10、我们的飞机颠簸得厉害，请系好安全带。
Our plane is bumping hard．please keep your seat belt fastened。
空乘英语——起飞前（before take-off）
1.Morning, madam（sir）.Welcome aboard!
早上好，女士（先生）。欢迎登机！
2.May i introduce myself, I'm ___, the chief purser of
this flight.请允许自我介绍。我叫___，本次航班的乘主任务长。
3.Morning, sir.Welcome aboard.business class or economy?
早上好，先生。欢迎登机。坐公务还是经济舱？
4.Follow me, please.Your seat is in the middle of the cabin.请跟我来，您的座位在客舱中部。
5.An aisle seat on the left side------here you are, sir.是左边靠走廊座位------这是您的座位。
6.I'm afraid you are in the wrong seat.20c is just two rows behind on the other aisle.恐怕您坐错位子了，20c正好在那边走廊的后二排。
7.Excuse me for a second, I'll check.请稍等一下，我查查看。
8.The plane is about to take off.please don't walk about in the cabin.飞机马上要起飞了，请不要在客舱内走动。
9.You know the weather in hongkong is not so good.It has been delayed.你知道香港的天气不太好，飞机延误了。
10.Air China flight ca937 leaves at 0730 in the morning.中国国际航空公司ca937航班，上午7：30起飞。
11.Flight no.926, leaving Tokyo at 1740, flies nonstop back to beijing.ca926航班17：40离开东京直飞回北京。
12.You’re flying economy class, is that right?
您是坐经济舱，对吗？
空乘英语——紧急情况（emergency situation）
1.Fasten your seat belts immediately.The plane will make an emergency landing because of the sudden
breakdown of an engine.马上系好安全带。由于飞机发动机出现故障，将做紧急迫降。
2.Don''t panic!
不要惊慌。
3.Our captain has confidence to land safely.All the crew members of this flight are well
trained for this kind of situation.So please obey instructions from us.我们的机长完全有信心安全着陆。我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。
4.Take out the life vest under your seat and put it on!
从座椅下拿出救生衣，穿上它！
5.Don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by
pulling down the red tab.请不要在客舱内将救生衣充气！一离开飞机立即拉下小红头充气。
6.Put the mask over your face!
戴上氧气面罩！
7.Bend your head between your knees!
把你的头弯下来放在两膝之间！
8.Bend down and grab your ankles.弯下身来，抓住脚踝。
9.Get the extinguisher.拿灭火器来！
10.Open seat belts.Leave everything behind and come this way!
解开安全带，别拿行李，朝这边走！
11.This plane has eight emergency exits.Please locate the exit nearest to you.本架飞机有八个安全门，请找到离你最近的那个门。
12.Jump and slide down!
跳滑下来v
第三篇：空乘英语
z空乘英语——服务（service）
1、您想看这些报纸或杂志吗?
Would you like to read these news papers or magazines?
2、您想先喝点什么?
Would you like anything to drink first?
3、这是今天的菜单，你想吃些什么?
Here is today's menu．What would you like to have?
4、谢谢，让您久等了。这是您的饭和咖啡，还要点什么?
Thank you for waiting sir．Here you are．anything more?
5、甜食要不要?
How about the sweet?
6、现在可以收拾您的桌子吗?
May i clear up your table now?
7、你是去学习还是只去旅游?
Are you going to study there or just for sight seeing?
8、由于天气恶劣，航班已经延误。
The flight has been delayed because of bad weather．
9、由于低能见度，机场关闭，我们不能起飞。
We can''t take off because the airport is closed due to poor visibility.10、我们的飞机颠簸得厉害，请系好安全带。
Our plane is bumping hard．please keep your seat belt fastened。
空乘英语——起飞前（before take-off）
1.Morning, madam（sir）.Welcome aboard!
早上好，女士（先生）。欢迎登机！
2.May i introduce myself, I'm ___, the chief purser of
this flight.请允许自我介绍。我叫___，本次航班的乘主任务长。
3.Morning, sir.Welcome aboard.business class or economy?
早上好，先生。欢迎登机。坐公务还是经济舱？
4.Follow me, please.Your seat is in the middle of the cabin.请跟我来，您的座位在客舱中部。
5.An aisle seat on the left side------here you are, sir.是左边靠走廊座位------这是您的座位。
6.I'm afraid you are in the wrong seat.20c is just two rows behind on the other aisle.恐怕您坐错位子了，20c正好在那边走廊的后二排。
7.Excuse me for a second, I'll check.请稍等一下，我查查看。
8.The plane is about to take off.please don't walk about in the cabin.飞机马上要起飞了，请不要在客舱内走动。
9.You know the weather in hongkong is not so good.It has been delayed.你知道香港的天气不太好，飞机延误了。
10.Air China flight ca937 leaves at 0730 in the morning.中国国际航空公司ca937航班，上午7：30起飞。
11.Flight no.926, leaving Tokyo at 1740, flies nonstop back to beijing.ca926航班17：40离开东京直飞回北京。
12.You’re flying economy class, is that right?
您是坐经济舱，对吗？
空乘英语——紧急情况（emergency situation）
1.Fasten your seat belts immediately.The plane will make an emergency landing because of the sudden
breakdown of an engine.马上系好安全带。由于飞机发动机出现故障，将做紧急迫降。
2.Don''t panic!
不要惊慌。
3.Our captain has confidence to land safely.All the crew members of this flight are well trained for this kind of situation.So please obey instructions from us.我们的机长完全有信心安全着陆。我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。
4.Take out the life vest under your seat and put it on!
从座椅下拿出救生衣，穿上它！
5.Don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab.请不要在客舱内将救生衣充气！一离开飞机立即拉下小红头充气。
6.Put the mask over your face!
戴上氧气面罩！
7.Bend your head between your knees!
把你的头弯下来放在两膝之间！
8.Bend down and grab your ankles.弯下身来，抓住脚踝。
9.Get the extinguisher.拿灭火器来！
10.Open seat belts.Leave everything behind and come this way!
解开安全带，别拿行李，朝这边走！
11.This plane has eight emergency exits.Please locate the exit nearest to you.本架飞机有八个安全门，请找到离你最近的那个门。
12.Jump and slide down!
跳滑下来
你们好！（新年好/____节快乐/）
欢迎您选乘上海航空公司班机,由____前往____。我是本次航班乘务长。我们乘务组非常高兴与您同行，并将竭诚为您服务。
本次航班飞行距离____公里，飞行时间预计____。对于本次航班的延误，我们深表歉意。为了保证飞行安全，请您关闭移动电话及其他电子设备。本次航班为禁烟航班，请您在飞行全程中不要吸烟。稍后我们将播放本架飞机的安全须知录像，请您注意观看。谢谢！Ladies and gentlemen：
Good(morning/afternoon)!（Happy New Year/Happy ___）Welcome aboard Shanghai Airlines’ flight, from ____to ____.I am the purser of this flight.We’re glad to fly with you and would like to be at your service.The air distance of this flight is ____ kilometers and the flight time is expected to be ____.We apologize for the delay in departure.To ensure your safety, please switch off your mobile phones and all other electronic devices.This is the No-Smoke flight.Please refrain from smoking during the whole flight.Now we would like to familiarize you with the safety instructions.Please give your attention for a few minutes.Thank you!
女士们、先生们：
感谢您（鞠躬）在这段旅途中对我们工作的支持和配合。
现在飞机已经开始下降，请您座好、系好安全带，打开遮阳板，并关闭所有电子设备。谢谢！Ladies and gentlemen：
We would like to thank you for your support and cooperation during this flight.The airplane is now descending.Please fasten your seat belt, open your window shade and switch off all the electronic devices.Thank you!
女士们、先生们：你们好！
现在由客舱乘务员向大家介绍氧气面罩、安全带的使用方法和紧急出口的位置。Ladies and gentlemen：
Now we will explain the use of the oxygen mask, seat belt and location of the exits.氧气面罩储藏在您的座椅上方。发生紧急情况时面罩会自动脱落。氧气面罩脱落后，请用力向下拉面罩，将面罩罩在口鼻处，把带子套在头上进行正常呼吸。
Your oxygen mask is in the compartment over your head.It will drop in front of you automatically when needed.If you see the mask, pull the mask toward you.Place the mask over your nose and mouth and slip the elastic band over your head.Within a few seconds the oxygen flow will begin.座位上安全带使用时请将连接片插入锁扣内，当飞机起飞、着陆和飞行中遇到颠簸以及“系好安全带”指示灯亮时，请您将安全带扣好系紧。解开时，先将锁口打开，然后拉出连接片。Please make sure your seat belt is securely fastened during taxiing, take-off, landing and encountering air turbulence or whenever the Fasten Seat Belt signs are ON.救生衣储藏在您座椅下方/上方，使用时取出，经头部穿好，将带子扣好系紧，然后打开充气阀门，但在客舱内请不要充气。充气不足时，请将救生衣上部的两个人工充气管拉出，用嘴向里充气。请拔出救生衣上的电池销。
Your life vest is in the compartment under your seat/over your head.To put the vest on, slip it over your head, then fasten the buckles and pull the straps tight around your waist.Then pull the inflation tab.Please do not inflate it while you are in the cabin.If your vest is not inflated enough, you can also inflate it by blowing into the mouth-pieces.Pull out the battery pin once you leave the plane.本架飞机除通常出口外，在客舱左、右侧还有紧急出口，分别标有紧急出口的明显标志。
There are emergency exits on both sides of the aircraft in addition to the main entrance doors, and all exits are clearly marked.如电源失效，安装在地板上的应急路径灯将发出亮光，白（蓝）色为撤离路径灯，红色为出口灯。
If there is a loss of electrical power, emergency track lights installed near the floor will illuminate.White(blue)lights lead to red lights, which indicate the exits.在您前面座椅背后的口袋里备有安全须知卡，请您仔细阅读。
For further information, you will find a leaflet of safety instructions in the seat pocket in front of you.Thank you!（鞠躬）
1.女士们，先生们:
现在客舱乘务员将进行飞行前安全检查，请您系好安全带，打开遮阳板，并确认所有电子设备已关闭。谢谢！
Ladies and gentlemen:
Now the cabin crew will make pre-flight safety check.Please fasten your seat belt, open the window shade, and make sure all electronic devices have been switched off.Thank you!
2.女士们，先生们:
现在飞机已经离开 前往。
旅途中我们为您提供 点心/正餐/小吃/热便食及各类饮料，同时还为您准备了书报杂志。（本架飞机设有听音装置，您可以用耳机欣赏不同的节目。）
今天航班的机长业务熟练，技术精湛，是一位具有多年安全飞行经验和保持良好飞行记录的出色机长。同时，我们的“亲情使者”具有丰富的服务经验，将专职负责特殊旅客和特殊照顾的服务。
（本次航班荣幸地被中国民用航空总局命名为文明航班。）
（本次航班荣幸地被民航华东管理局 命名为/确定为创建 文明航班。）
（本次航班荣幸地被上海航空公司 命名为/确定为创建 文明航班。）
为了您在旅途中的安全，当您入坐时，我们建议您系好安全带。
飞行中如有任何需求，请和客舱乘务员联系。祝您旅途愉快！谢谢！
Ladies and Gentlemen:
We have just left for.During our trip, we shall provide the service of refreshments/meals/a snack/dinners/lunch/ with beverages.We have prepared newspapers, magazines for you.(This aircraft has audio system;you can use the earphone to choose what you like.)
Our captain is a pilot with rich flying experiences.As a result, his perfect flying skills will assure you a safe journey.Meanwhile, our“Amiable Angel(s)”in the cabin.Who has/have rich working experiences, will take care of the special passengers.To ensure your safety during the flight, we advise you to fasten your seatbelt while seated.If you have any needs or requirements, please let us know.Wish you a pleasant journey!Thank you!
2.女士们，先生们：
上航常旅客计划奖项丰富、里程累积长期有效，如果您有意加入我们的常客计划，可向乘务员索取申请表。您填完以后可以直接交给乘务员，或者邮寄给上航的“常旅客服务中心”。已经持卡的旅客，请出示会员卡，我们将为您累积里程。谢谢！
Ladies and Gentlemen:
Our “Frequent Flyer Program" is good for passengers who flying with Shanghai Airlines.And there is no expiry date for your accumulated mileages.If you want to join the program, you can get application form from our cabin crew.After finishing the form, you can return it to our cabin crew, or mail the form to our Frequent Flyer Center.If you have the member card, we will record mileages right now.Thank you!
3.女士们，先生们：
为了保证您在旅途中得到良好的休息，我们将调暗客舱灯光，需要阅读书刊的旅客，可打开阅读灯。请您在休息期间系好安全带。如您需要帮助，请按呼唤铃。（由于飞机将在清晨到达，我们建议您拉下遮阳板，以免阳光干扰您的休息。）谢谢！
Ladies and gentlemen:
To ensure you a good rest, now we will dim the cabin lights.If you would like to read, you may use the reading light.We advise you to keep your seat belt fastened, as a precaution against sudden turbulence.Your cooperation in keeping the cabin quiet will be appreciated.Please press the call button for service.(Since we will be arriving in the morning, you are suggested to close the window shade.)Thank you!
4.女士们，先生们：
本架飞机预计 到达 机场。地面温度为摄氏 度，华氏 度。谢谢！
（飞机即将下降，我们将关闭机上娱乐系统，乘务员将到您面前收取耳机。）
Ladies and Gentlemen:
Our flight is expected to arrive at Airport at AM/PM.The ground temperature is degrees centigrade or degrees Fahrenheit.(As we will be landing shortly, please have your headsets ready for our collection.)Thank you!
女士们、先生们：
感谢您（鞠躬）在这段旅途中对我们工作的支持和配合。
现在飞机已经开始下降，请您座好、系好安全带，打开遮阳板，并关闭所有电子设备。谢谢！Ladies and gentlemen：
We would like to thank you for your support and cooperation during this flight.The airplane is now descending.Please fasten your seat belt, open your window shade and switch off all the electronic devices.Thank you!
5.女士们，先生们：
我们已经抵达机场。（外面正在下 雨/雪，下机时请注意地面路滑。）飞机仍在滑行，请您不要离开座位，并保持移动电话置于关断状态。当安全带指示灯熄灭后，再解开安全带。打开行李架时，请注意安全，以免行李滑落。您的交运行李请到候机楼行李提取处领取。（需要转机的旅客请您到候机楼出发大厅办理手续。）
〔继续前往____的旅客，请您稍后下机，请将手提物品置于行李架内，贵重物品请随身携带。下机后请向地面人员领过站登机牌，并留意候机楼广播通知。〕
（对于本次航班的延误，我们再次深表歉意。）
感谢您选乘上海航空公司班机，下次旅途再见。谢谢！
Ladies and gentlemen:
We have landed at airport.(It’s raining/snowing outside.Please watch your steps.)The plane is now still taxiing;please don not open your seat belt until the Fasten Seat Belt Sign goes off.Please do not turn on your mobile phone before you deplane.Take care when opening the overhead compartment.Your checked baggage may be claimed in the terminal.(Transit passengers please proceed
to the departure hall in the terminal building to arrange for your connecting flight.)
[Passengers continuing the flight with us, please take your flight ticket and boarding pass with you to obtain your transit-boarding pass in the terminal building later.Your hand baggage may be left in the compartment, but take valuables with you.Please pay attention to the announcement in the terminal.]
(We apologize again for the delay.)
Thanks for choosing Shanghai Airlines, and we are looking forward to serving you again.Thank you & Good-bye!
6.女士们，先生们：
现在飞机已经停稳，您可以从客舱的 前/后 门下飞机。下机时，请您检查一下是否已带齐了所有的随身行李，非常感谢您选乘上海航空公司班机。下次旅途再见！谢谢！
Ladies and gentlemen:
Now our plane has arrived at the assigned position.Please check to take all your belongings with you and disembark from the forward exit/from either the forward exit or the rear one.We thank you for choosing Shanghai Airlines today.Have a nice day.Thank you!
7.女士们先生们：
本架飞机录像系统出现故障，无法为您提供录像节目。我们深表歉意。感谢您的谅解和协助！Ladies and Gentlemen:
Due to the malfunction of Video system, we could not play TV program for the time beingWe apologize for any inconvenience caused.Thank you.女士们、先生们：
我们接到机长的通知，由于____：
a、航路中/到达地机场/出发地机场天气状况不佳；
b、机械故障，需要维修；
c、航空管制/航路管制/跑道拥挤，等待起飞命令；
d、部分旅客尚未登机/旅客乘机手续尚未办妥；
e、等待转港/转机旅客；
f、货物超重/行李装载/货物装载；
g、临时增加食品/等候食品装载；
h、文件交接工作尚未完成；
i、罢工；
j、____位旅客临时取消行程，出于安全考虑，地面工作人员正在查找他们的行李；k、天气异常寒冷，飞机上/跑道上，有冰雪需清除；
飞机将推迟____小时____分钟以后起飞，请您在座位上休息，请不要吸烟。现在客舱乘务员会为您提供饮料/餐食/点心，如有进一步的消息，我们将及时通知您。谢谢！
Ladies and gentlemen:
Attention please, we get notice from the captain that:
a、Because of bad weather conditions on our scheduled route /over the airport.b、As there is a technical problem that is now being corrected.c、As we are waiting for departure clearance instructions from Air traffic Control Tower.d、As we are waiting for(a)____passenger(s)who has(have)not joined us on time/As the boarding formalities of ____a passenger(s)is(are)not completed.。
e、As we are waiting for interline passengers,f、As we need more time for loading of cargo/baggage.g、We are waiting for catering.h、Due to the late arrival of the important documents.i、Because of a strike at____.j、As some of the passengers temporarily cancelled their trip, we have to unload their checked-baggage.k、Because of extraordinary cold weather, we should wait for snow/icing clearing.Our flight will be delayed for about____.Please remain in your seat and do not smoke.Now we will supply beverages/ dinner/ snake.We will inform you of further details as soon as possible.Thank you for your cooperation!
第四篇：空乘英语
空乘口语，空乘英语，空乘服务英语
一.欢迎词:
Good morning(Afternoon,Evening)Ladies and gentlemen :
The crew member of XX Airlines has the pleasure of welcoming you aborad.Would you please put your seat in the upright position,fasten your seat belts and lock your table in place.We will be taking off in a few mimutes.You are reminded that smokingand telephone-operation are not permitted at any time during flight.Please use your “call button” if you require assistance-our crew
will attend to your needs.We hope you enjoy a pleasant flight and
thank you for choosing XX Airlines.Ladies and gentlemen:
Welcome aboard___Airlines FLT___to___.(With an intermediate stop in___).Your flight is under the command of Captain___.I am the chief purser___,in addition,we have___cabin attendants,___from Thailand,who will be available through the flight to serve you.Please let us know if you need assistance.Thank you.各位贵宾:
欢迎您搭乘___航空，第___号班机(经过___)前往___。
今天的飞行是由本机机长___、事务长/座舱长___、___位空服员、___位___籍空服员为大家服务，如果您需要任何协助，请通知空服人员。
二.安全示范
DOMO 1
Ladies and gentlemen :
Your cabin attendants have just demonstrated the proper method
of using the life jacket(and oxygen mask.)
Please refer to the emergency instruction card in the seat pocket
for more information.Thank you.
DOMO 2
Ladies and gentlemen :
For your safety,this aircraft is fully equipped with emergency equipments.We will explain the location and method of use.There are
eight emergency exits located on the left and right sides respectively.They are identified by the exit signs.Life jackets are under your seats.In case of emergency,put the jacket over your head,then bring the straps from behind
you to the front as the attendant is demonstrating.Fasten the straps and pull tight.The jacket will be automatically
inflated by pulling the two red tabs at the bottom.There are two mouth pieces inside the life jacket which can be
used to inflate the vest by blowing air into them.The oxygen masks arein panel over your head.If there is any change in the pressure,the masks will fall automatically.The masks are as shown.When the masks fall,pull one of them to your face.Cover your nose and mouth then breath normally.Place the strap over your head to keep the mask in place.If you have an infant,put your mask on first,then put the infant's mask on.Each seat is provided wiht seat belts.Please keep them fasted
whenever seated.Just pull the buckle to unfasten them.Please refer to the emergency instruction card in seat pocket
for more imformation.Thank you.三.飞机即将起飞前
Ladies and gentlemen :
We will be taking off shortly.Please make sure that yourseat belts are fastened.Thank you.
四.预期通过乱流区
Ladies and gentlemen :
We will be passing through turbulent air.For your safety,please remain seated and fasten your seat belts.Thank you.
遇乱流时:
We will be passing through turbulence.For your own safety,please remain seated and fasten your seat belt.Thank you.我们即将经过一段不稳定的气流，为了各位的安全，请留在座位上，将安全带系好。谢谢。
五.降落前
Ladies and gentlemen :
We will soon be landing at the____(Interational)Airport,would you please put you seat in the upright position ,fasten your seat belts and lock yourtable in place.Thank you.
第五篇：空乘英语
(1)aircraft(2)belly机腹(3)nose gear鼻轮
(4)retractable landing gear 伸缩起落架(5)rudder 尾舵
(6)propeller 推进器(7)wing 机翼(8)fuel 油料(9)tank 油箱
(10)radome 雷达(11)fuselage 机身(12)break-in area 逃生窗
(13)undercarrage bay 货舱(14)air brake 煞车(15)panel 仪表板
(16)flight deck(cockpit)前舱(17)galley 厨房(18)seat belt安全带
(19)slide 充气滑梯(逃生用)(20)survival kit(first aid kit)救生品
(21)water extinguisher 灭火器(22)dry chemical extinguisher 乾粉灭火器
(23)latch 栓子(24)tray table 餐桌(25)smoke hood 防烟面罩
(26)waste bin 垃圾桶(27)grab handle 扶手(28)sink 水槽
(29)observers seat 观察位(前舱)(30)telescopic viewer 门孔
(31)soap dispenser 给皂器(32)bassinet婴幼儿睡床(33)ditching水上迫降
(34)water evacuation 水上逃生(35)land evacuation 陆上逃生
(36)axe 斧头(在驾驶舱)(37)trolly 餐车(38)torch 手电筒
(39)armrest 扶手(40)reading light阅读灯(41)call button呼叫钮
(42)air traffic control 航路管制(43)control tower 塔台
(44)operation & dispatcher 签派员(45)cruize平航(46)runway 跑道
(47)taxiway 滑行道(48)I.D.L 国际日线(49)time zone 时区
(50)estimated time of arrival(ETA)预计到达时间
(51)estimated time of departure(ETD)预计起飞时间
(52)apron围裙(53)jet lag 飞机时差症(54)tail wind 顺风(55)head wind 逆风
(56)jetway(passenger bridge)空桥(57)crew 机组员(58)infant 婴儿
(59)unaccompanied minor(UM)没有家长同行ㄉ小孩(60)briefing 任务提示
(61)home base 基地(62)pilot(captain)机长(63)co-pilot(first officer)副机长
(64)clear air turbulence 晴空乱流(65)air current气流(66)non-endorsable 禁止转让(票)
(67)stand-by 地面待命(68)stop-over 中站停留(69)layover 外站过夜
(70)refueling stop 加油停留(71)transit passenger 转机旅客
(72)waiting lounge 候机室(73)baggage inspection 行李检验
(74)hand baggage 手提行李(75)umaccompanied baggage 托运行李
(76)custom 海关(77)quarantine 检疫(78)immigeration 移民局
(79)baggage tag 行李签(80)connection 班机接驳(81)destination 目的地
(82)free baggage allowance 行李重量限制(83)general declaration 舱单
(84)load factor 载客率(85)on time performance 准点率(86)LOST-N-FOUND 失物招领
(87)confirmation 确定(88)reissued ticket 重开的票
(89)passenger manifst 旅客名单(90)wheelchair 轮椅
(91)ground staff 地勤(92)take off 起飞(93)live vest救生衣
(94)non-stop flight 直飞班机(95)immigeration card 入境表格
(96)terminal航空站(97)hijack 劫机(98)demonstration 示范
(99)evacuate 疏散(100)traffic congestion 航路拥挤
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