商务英语礼仪接待情景对话

第一篇：商务英语礼仪接待情景对话

商务英语情景考察对话

A: Hello, are you Mr.Black? B: Yes, I am.A: Hello, I’m the Export sales of Nanning Native products company, my name is Amy, I'm glad to see you, Welcome to Nanning, How ‘s your plane journey ? B: Thank you, I feel tired because of the six-hours flights.A: Oh, yes, our company have already booked a room for you , We could arrive at the hotel 10 minutes later.B: OK.(10 minutes to the Galaxy Hotel)A: Mr.Black, your room is number 35112 on the 8th floor, this is the key to the room, I will send you to go, you could take a Shower first, then l prepare dinner for you , OK? B: Well, thank you.A: I ‘ll pick you up to eat breakfast at 8:30 tomorrow morning, then I ‘ll take you to visit our company.B: OK.A: see you tomorrow.B: see you.(The next morning)A: Good morning, Mr.Black.B: Good morning, Amy.A: Mr.Black, Do you like sandwich ? B: ah.A: Ok , Shall we go to the restaurant to eat breakfast first, Then go to visit the company together.B: Ok.(30 minutes later, came to the company at the gate)A: This is our company, our company was founded in 1998, Mainly in sales Southeast Asia souvenirs;We have 282 staffs in total;Our products are not only sold in Nanning, also sell in Nationwide through e-commerce sales channels.B: Oh, your company's product sales channels are Very complete, As we know , your company is one of the largest souvenir sales company in China, so we want to cooperate with your company.A: Well, thank you.A: Mr.Black, Or I take you to visit the the Nanning ASEAN Expo Convention Center now ? B: okay, this is my first time to Nanning, I’m going to visit the Nanning ASEAN Expo Convention Center with this opportunity.(They both went to the Convention and Exhibition Center)A: Nanning is the Green City of China, It’s the capital of Guangxi, where the ASEAN Expo was held every year in there;And many Southeast Asian countries and various industry companies will exhibit at Nanning ,It’s a tremendous business opportunities for Nanning.B: Yes, In recent years, Nanning is developing rapidly, especially rely on ASEAN Expo, Nanning have a lot of business opportunities, It’s can drive the economic development of Guangxi Develop fast;so we want to establish the long-term cooperative relationship with your company.A: I believe you are right.(They smile, the end of the tour.)(Two at the airport)B: Amy , thank you for your two days of hospitality, I feel very happy, not only to complete the company's mission but also make friend with you.A: I wish you have a pleasant journey, Remember send a message to me when you arrival in the United States.B: Well, thank you, goodbye.A: okay , I’m looking forward to your come around again.B: Goodbye.A: Goodbye.

第二篇：商务英语情景对话

新产品推荐

林先生:These are our new models.这些是我们的新产品.李小姐: What are their strong points?

有什么优点? 林先生: There's a lot to be said for them.In the first place.they are more durable than any similar ones on the market.优点很多.首先.它们比市场上任何类似产品更耐用.李小姐: Why does it take longer to wear out than the others?

为什么它比其他产品耐用呢? 林先生: The yarn is carefully selected for quality and woven very tightly in this fabric.这纱的质量是经过精心挑选的.而且质地织得很紧密.李小姐: Can you leave these samples with us?

可以把样品留下来吗? 林先生: How long do you want to keep them?

你要留多久? 李小姐: About three days.大约三天.林先生: That's all right

好吧

In the telephone Daisy: Is Tom there?

Tom 在吗? Gates: He’s not here right now.他现在不在这里

Daisy: Do you know when he will be back?

你知道他什么时候会回来吗? Gates: He should be back in 20 minutes.他应该二十分钟内会回来。

Daisy: Can I leave a message?

我可以留个话? Gates: Yes.Go ahead, please.可以, 请继续。

Daisy: When he comes back, can you have him call me at(206)5551212?

他回来后, 能不能让他打(206)5551212 这个号码给我? Gates: Sure, if you can excuse me for just a second.Let me find a piece of paper to write it down.当然, 如果你可以等我一下下, 让我找张纸写下来。

Gates: Come again about number, please?

再说一次号码好吗？

Daisy:(206)5551212

(206)5551212 Gates: Ok,i get the number

好了，我记下号码了

Daisy: Thank you ,have a good day

谢谢，祝你愉快

快乐参观

杨云: Peter, welcome to our factory.皮特，欢迎到我们工厂来。

皮特: I’ve been looking forward to visiting your factory.我一直都盼望着参观贵厂。

杨云: You’ll know our products better after this visit.参观后您会对我们的产品有更深的了解。

皮特: I hope so.Maybe we could start with the Designing Department.希望如此啊。也许我们可以先参观一下设计部门。

杨云: No problem.Then we could look at the production line.没有问题。接下来我们可以看一下我们的生产线。

皮特: OK.May I take pictures which I will send to my colleagues？

好的。我想拍一些照片，发给我其他的同事，可以吗？

杨云: Of course you can.当然可以了啊。

皮特: You are so kind.Thank you very much.Hope we can work together.你太好。非常感谢。希望我们以后能合作。

杨云: My pleasure.I hope so.我很乐意效劳啊。我也希望能够合作。

接机

露西: Hi, you must be Mary?

嗨.你一定是玛丽? 玛丽: Yes.It's a pleasure to meet you.How was your flight? Shall we go? I've got a car waiting outside to take us to your hotel.是的.很高兴遇见你.旅程如何?我们可以走了吗?外面已经有辆小车等着接我们回旅馆了.露西: That'd be great.The flight was ok.Thanks for taking the time to meet me here.太好了.旅程还可以.谢谢抽出时间来这里接我.玛丽: No worries.Our company wants to make sure you have a pleasant trip.别担心.我们公司希望确保您旅途愉快.露西: I really appreciate it.我真的表示感激.玛丽: Everything has been organized for you.The accommodation, the transport and all the other little things you should need.一切都已经为您准备好了.住宿.运输和您可能需要的其它小事.露西: Does the conference begin tomorrow?

会议明天开始吗? 玛丽: Yes, there is a welcoming dinner tomorrow night.是的.明晚将有一个接风宴.露西: That's great.It gives me some time to rest and see some of this city.真棒.那我就有时间休息一下并且参观本市.玛丽: It's already been arranged, I will take you on a city tour tomorrow morning.这也已经安排好了.明天上午我会带您游览市容.

第三篇：商务英语接待对话

A: Hello, are you Mr.Ford the president of Thailand International Trade Co., LTD? B: Yes, I am.A: Hello, I’m the sales manager of ABC Trade Co, my name is Daniel(自己想一个英文名字), I'm glad to see you, Welcome to ShangHai, How ‘s your plane journey ? B: Thank you, I feel tired because of the six-hours flights.A: Oh, yes, our company have already booked a room for you , We could arrive at the hotel 10 minutes later.B: OK.(10 minutes to the Galaxy Hotel)A: Mr.Ford, your room is number 35112 on the 8th floor, this is the key to the room, I will send you to go, you could take a Shower first, then l prepare dinner for you , OK? B: Well, thank you.A: I ‘ll pick you up to eat breakfast at 8:30 tomorrow morning, then I ‘ll take you to visit our company.B: OK.A: see you tomorrow.B: see you.(The next morning)A: Good morning, Mr.Ford.B: Good morning, Daniel.A: Mr.Ford, Do you like sandwich ? B: ah.A: Ok , Shall we go to the restaurant to eat breakfast first, Then go to visit the company together.B: Ok.(30 minutes later, came to the company at the gate)A: This is our company, our company was founded in 1998, Mainly in sales Southeast Asia souvenirs;We have 282 staffs in total;Our products are not only sold in ShangHai, also sell in Nationwide through e-commerce sales channels.B: Oh, your company's product sales channels are Very complete, As we know , your company is one of the largest souvenir sales company in China, so we want to cooperate with your company.A: Well, thank you.A: Mr.Ford, Or I take you to visit the ShangHai ASEAN Expo Convention Center now ? B: okay, this is my first time to ShangHai, I’m going to visit the ShangHai ASEAN Expo Convention Center with this opportunity.(They both went to the Convention and Exhibition Center)A: ShangHai is the Green City of China, many Southeast Asian countries and various industry companies will exhibit at ShangHai ,It’s a tremendous business opportunities for ShangHai.B: Yes, In recent years, ShangHai is developing rapidly, especially rely on ASEAN Expo, ShangHai have a lot of business opportunities, we want to establish the long-term cooperative relationship with your company.A: I believe you are right.(Two at the airport)B: Daniel , thank you for your two days of hospitality, I feel very happy, not only to complete the company's mission but also make friend with you.A: I wish you have a pleasant journey, Remember send a message to me when you arrival in Thailand.B: Well, thank you, goodbye.A: okay , I’m looking forward to your come around again.B: Goodbye.A: Goodbye.

第四篇：前台接待对话礼仪

公司前台是一个单位的脸面和名片，所以前台工作人员必须掌握公司前台接待礼仪，这对于塑造单位形象有着非常重要的作用。公司前台接待礼仪包括仪容规范、电话接待礼仪和来访者接待礼仪。下面小编给大家带来前台接待对话礼仪，欢迎大家阅读。

前台接待对话礼仪

一、仪容规范

前台文员每天要面带笑容，保持开朗心态;注重个人卫生，女同事要不化浓妆、穿着不浮夸，同时要保持口气清新，最好使用清新、淡雅的香水以适合近距离交谈。

二、电话接待礼仪

在电话铃响的第二、第三声的时候接起电话。接起电话首先要说“您好，×××公司”，接起电话的声音要不急不慢，并终保持轻松、愉悦的声调，不得在电话中和来电者耍脾气、使性子甚至说粗口。接电话中，要勤说“请问”、“对不起”、“请稍等”之类的谦词。

如果要求转接领导电话、对方又知道领导姓名，不知道分机号的话，就要礼貌地询问，对方是谁、哪个单位的。如果是如广告、变相广告之类的电话，应该用礼貌的借口挡驾，或者转到相关部门处理。

三、来访者接待礼仪

当有来客到访，首先立即站起，免除向来访者点头、微笑致意“您好，请问您找哪一位?”，“有预约吗?”。

这需分两种情况分开处理：

1、知道找谁，并确认是预约之后，请来访者稍等，立即帮其联系。如果要找的人正在忙，可以请其稍等，用规范的仪态引领来访者入座倒水。如果等了很长时间，访客要找的人还在忙，要关照一下来访者并说向其说明，不要扔在那里不管。

2、如果来访者知道找谁，但没有预约，前台要打电话问问，告诉相关同事或领导助理/秘书，×××单位的×××来访，不知道是不是方便接待。出于对来访者的礼貌和方便拒绝时的得体处理，即使是要找的同事或者领导亲自接，都可以当作是其他人接的电话，再询问。这样在来访者听来，即使电话那头没有答应接待，也不是他要找的人直接拒绝的，为一下步的处理留下了余地。

前台接待礼仪常识

一、公司前台仪容规范

面带笑容，保持开朗心态，有利于营造和谐、融洽的工作气氛;保持身体清洁卫生，这不仅是健康的需要，更是文明的表现，有利于与人交往;头发梳理整齐、面部保持清洁;男员工不留长发，女员工不化浓妆;保持唇部润泽，口气清新，以适合近距离交谈;手部干净，指甲修剪整齐，男员工不留长指甲，女员工不涂抹鲜艳指甲油宜使用清新、淡雅的香水。

二、电话接待礼仪

前台接起电话的声音要不急不慢，并终保持轻松、愉悦的声调，不得在电话中和来电者耍脾气、使性子甚至说粗口。接电话中，要勤说“请问”、“对不起”、“请稍等”之类的谦词。

在电话铃响的第二、第三声的时候接起电话。接起电话首先要说“您好，×××(公司名称，如果公司名称较长，应用简称)”，忌以“喂”开头。如果因故迟接，要向来电者说“对不起，让您久等了”。对知道分机号码或者转向具体人姓名的电话，可以礼貌地说“请稍等”，并马上转接过去。

如果要求转接领导电话、对方又知道领导姓名，不知道分机号的话，就要礼貌地询问，对方是谁、哪个单位的。如果是如广告、变相广告之类的电话，应该用礼貌的借口挡驾，或者转到相关部门处理。

鉴于前台每天要接很多电话，为防止嗓子出现意外，要随时准备水，以滋润嗓子，随时保持良好的声音效果。

三、来访者接待礼仪

前台在岗位上一般是坐着的。但遇到有访客来时，应立即起身，面朝向来访者点头、微笑致意：“您好，请问您找一位?”、“有预约吗”。知道找谁，并确认是预约之后，请来访者稍等，立即帮其联系。如果要找的人正在忙，可以请其稍等，用规范的仪态引领来访者入座倒水。如果等了很长时间，访客要找的人还在忙，要关照一下来访者并说向其说明，不要扔在那里不管。

如果来访者要找的没有出来接，让其自己过去，前台应该用规范的手势指引如何去，或者带来访者去。如果来访者要找的人的办公室门即使是开着的，也要先敲门，获得许可后再请来访者进入，为来访者倒好茶后，前台就要返回岗位。当然，如果前台只有一位的话，直接指引来访者就行了。

如果来访者知道找谁，但没有预约，前台要打电话问问，告诉相关同事或领导助理/秘书，×××单位的×××来访，不知道是不是方便接待。出于对来访者的礼貌和方便拒绝时的得体处理，即使是要找的同事或者领导亲自接，都可以当作是其他人接的电话，再询问。这样在来访者听来，即使电话那头没有答应接待，也不是他要找的人直接拒绝的，为一下步的处理留下了余地。

第五篇：商务英语情景对话订酒店房间

Booking Hotel Rooms

（Tina and Minnie arrive at Garden Hotel.Minnie is now asking something in the reception desk.）Receptionist： Good afternoon.Welcome to Garden Hotel.Can I help you, madam?

Minnie： Well, I’m Minnie from ABC Company.I’d like to check in, please.Receptionist： All right.Do you have a reservation with us, madam?

Minnie： Sorry, I didn’t book any room before.I would like to know which standard

room do you have ？

Receptionist： Wait a moment, please.We have standard double room, and standard single

room.What kind of room do you need?

Minnie： What’s the price for standard single room？

Receptionist： oh，sir.The price for standard single room is 200 Yuan。

Minnie： OK.I’d like to check in a standard single room.Receptionist： All right.How many days are you planning to stay?

Minnie：I want to stay here for 3 days.Receptionist： Wait a moment, please.Madam，please show your passport or ID card.Minnie：Here you are.Receptionist： Wait a moment，please.Could you please fill in the registration card?

Minnie： Sure.Here it is.Is it all right?

Receptionist： Yes, thanks.Your room number is 202.Here is your key.The room bellman will

show you to your room.I hope you will enjoy your stay.The check-out time is

1p.m.of forth day later。

Minnie： Thank you.Receptionist： You’re welcome.Good luck。