第一篇：常用英语接待口语
1.询问访客身份：
May I have your name, please?
请问您贵姓？
What company are you from?
您是哪个公司的？
Could you tell me what company you are representing?
能告诉我您代表什么公司吗？ 2.如果碰到了老朋友可以说：
What brings you here?
是什么风把你吹来了？
3.询问是否预约，来访目的？
Do you have an appointment?
约好了吗？
Would you give me your business card?
请给我您的名片好吗？
And can I ask what you wish to see him about?
我能问一下您要见他有何事吗？ 4.让客人稍候片刻：
I'll see if he is available.请让我看看上司是否方便。
Would you please have a seat and wait for a few moments.请您坐下稍等片刻。
5.给客人倒茶，礼貌待客：
Would you like coffee or tea? How do you like your coffee?
你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖)
6.带客人去见经理：
Please have a seat, Mr.Jones and will see you in few minutes.请坐，琼斯先生几分钟后就到。
Mr.Chen is expecting you.I'll tell him that you're here.陈先生正在等你。我去告诉他你已到。
Would you come this way, please?
请随我这边来。
7.婉言拒绝客人来访：
Mr.Chen is occupied at the moment and wants to know if your business is urgent.陈先生正忙着，请问您的事情很紧急吗？
He may want to get in touch with you in the future.Would you leave your card?
他想以后再和你联系。请留下你的名片好吗？ 8.一定要为自己争取机会：
I'll take just a few minutes of his time.我只要占用他几分钟的时间。
I'd prefer to explain that to him directly.我想我最好还是我领你去，以免你迷路。
9.安排各种活动：
The tea party begins at 7 o'clock.茶话会在7点开始。
How's the party, Mr.Taylor?
晚会如何，TAYLOR先生？
The ceremony will commence as soon as the minister arrives.庆祝会等部长一来就开始。
Our General Manager can't be here today, so I'm speaking on his behalf.我们的总经理今天不能到会，因此由我代表他讲话。
We are going to show you the town while you're here.你在此逗留期间我们将陪你在城里游览一番。
Do you have any place in mind you wanted to go in our town?
本城有什么地方你想去看看？
What would you like to do this morning?There is nothing scheduled before lunch.上午你想干什么？中饭前日程表上没有活动安排。
Is there anything planned for tonight?
今晚有什么安排？
Have you anything in mind you'd like to do?
你是不是已有打算。
We'll visit a school in the afternoon as you proposed.按你的提议，下午我们去参观一所学校。
I think it'd be better for me to take you there so that you won't get lost.我想最好还是我领你去，以免你迷路。10.在各项活动结束后与客人送别: We had reserved you two First class seats on the plane leaving Shanghai for Hong Kong at 10:00 a.m.on Monday March 20.我们已为你订了二张３月２０日星期一上午１０点由上海飞往香港的一等舱机票。
11.欢迎下次再来：
If you would be kind enough to let me know in advance the date and approximate time of any intended visit,I will make arrangements to be on hand to receive you.若蒙提前惠告计划来访日期及大致时间，我将亲自出面接待你。
12.对我们的接待工作您满意吗？
If you have any complaints to make about our service, we will be quick to make adjustments.若对我们的服务有任何不满，请提出，我们会很快加以调整。
13.客人到了，询问旅途情况：
Mr.Taylor, it's indeed a pleasure to make your acquaintance.Welcome to our company.TAYLOR先生，与您相识真是荣幸，欢迎来我公司。
Did you have a good trip？
旅途还顺利吧？
I hope you'll have a pleasant stay here.希望你此逗留期间愉快。
I hope you've enjoyed your stayin Hangzhou.但愿你在杭州这段时间过得开心。
We'll do our best to make your stay here a pleasant one.我们将尽力使你在此逗留期间舒心。
You must be very tired after such a long journey.经过这么长时间的旅行，你肯定很累。
We had reserved one single room with a private bath for you.我们已为你订了一个带浴室的单人间。
Your room is 1108.We'll take the elevator up.你的房间号码是1108，我们乘电梯上去。
You will find Room 201 at the end of the corridor.你走到走廊尽头就能看到201房间。
This way, please.请这边走。
Come with me please!
请跟我来。
14.如果是外国客人，询问他会中文吗？
Do you read Chinese?
你会中文吗？
What language do you speak?
你说哪种语言？
15.安排好住处以后，领客人吃饭：
Would you like a cup of coffee or tea?
你来杯茶还是咖啡？
Do you want anything to drink?
你要喝点什么？ 向客人提供帮助：
If there's anything you'd like to know, don't hesitate to ask.如果想要了解什么，尽管问吧。
If I can do anything for you, please don't hesitate to letme know.如果我能为你做些什么，尽管说好了。
I'm glad to be of help to you.我很高兴能对你有所帮助。
Are there any questions you'd like to ask before we leave ?
出发前，你们还有什么要问的吗？
久仰！I've heard so much about you.好久不见了！Long time no see.辛苦了！You've had a long day.You've had a long flight.尊敬的朋友们！Distinguished/Honorable/Respected friends 阁下(多用于称呼大使)Your Excellency 我代表北京市政府欢迎各位朋友访问北京。On behalf of the Beijing Municipal government, I wish to extend our warm welcome to the friends who have come to visit Beijing.对您的大力协助，我谨代表北京市政府表示衷心的感谢。On behalf of the Beijing Municipal government, i wish to express our heartfelt thanks to you for your gracious assistance.在北京过得怎么样？How are you making out in Beijing? 我一定向他转达您的问候和邀请。I'll surely remember you and your invitation to him.欢迎美商来北京投资。American businessmen are welcome to make investment in Beijing.欢迎多提宝贵意见。Your valuable advice is most welcome.不虚此行!It's a rewarding trip!您的日程很紧,我们的会见是否就到此为止。As you have a tight schedule, I will not take up more of your time.请代我问候王先生。Please remember me to Mr.Wang.感谢光临！Thank you so much for coming.欢迎再来！Hope you'll come again.欢迎以后多来北京！Hope you'll visit Beijing more often.请留步，不用送了！I will see myself out, please.多保重！Take care!祝您一路平安！Have a nice trip!愿为您效劳！At your service!为…举行宴会/宴请Host a dinner/banquet/luncheon in honor of… 欢迎宴会Welcome dinner 便宴Informal dinner 午宴(附有情况介绍或专题演讲等内容)Luncheon 便餐Light meal 工作午餐Working luncheon 自助餐Buffet dinner/luncheon 答谢宴会Return dinner 告别宴会Farewell dinner 庆功宴Glee feast 招待会Reception 庆祝中华人民共和国成立四十五周年招待会Reception Celebrating the 45th Anniversary of the Founding of the People's Republic of China 鸡尾酒会Cocktail party 茶话会Tea party 包餐/点餐Table d'hote/a la carte 上菜Serve a courst 您的位置在这里。Here is your seat.请入席！Please have a seat.欢聚一堂Enjoy this happy get-together 请随便！Please yourself at home./Please enjoy yourself.请各位随意用餐。Help yourself please.您喝点什么？What would you like to drink? 现在我提议，为了…和…之间的合作，为了…参议员的健康，干杯！At this point, I propose a toast: to the cooperation between…And…, to the health of Senator…, cheers!最后，我借主人的酒，提议为…干杯！Lastly, taking up this glass of fine wine, I propose a toast to…
请各位举杯并同我一起为所有在座的朋友们的健康干杯！I'd ask you to raise your glass and join me in a toast ot the health of all our friends present here.敬您一杯！Here's to you!祝你健康！To your health!我要为此干杯！I'll drink to that!随量！Whatever you like!我失陪一会儿！Excuse me for a minute.菜不好，请多多包涵！Hope you enjoy yourself.女士们先生们，欢迎各位光临，演出很快就要开始了，请尽快就坐。Ladies and gentlemen, good evening.The concert/show would start soon.Please get yourself seated.Thank you.招待会现在开始。The reception will now begin.全体起立，奏国歌！All rise please.For the P.R.C.National Anthem!出席今天招待会的贵宾有…The distinguished guests paarticipating the reception are…
现在请…讲话I have the honour to call upon… 开幕式现在结束。This concludes the opening ceremony.隆重庆祝Grand celebration 庆祝成立…一周年Celebrating the 1st Anniversary of the Establishment of…
热烈祝贺第一届…锦标赛Hail the first FIFA of…
值此节日之际致以节日的祝贺！On the occasion of the season, I would like to extend season's greetings.祝您工作顺利、事业成功、身体健康、家庭幸福！Wish you the very best of luck in your job, every success in your future endeavours, good health and a happy family!衷心祝贺您当选…Hearty congratulations on your recent election as…
举行会议/研讨会/大会/座谈会/学术报告会Hold a meeting/seminar/conference/forum/symposium 赞助人/
主
办
人
/
承
办
人
/
协
办
人Patron/sponsor/organizer/co-organizer 举行谈判Enter into negotiation 交涉Make representations with sb.On sth./deal with sb.事物性会谈Talks at working level 对口会谈Counterpart talks 议程项目Items on the agenda 主题Theme 议题Topic for discussion 双方商定的议程Schedule mutually agreed upon 开幕会议Opening session 全体会议Plenary session 开场白Introduction 情况介绍Presentation 小组讨论Panel discussion 同有关单位磋商Hold consultations with the organizations concerned 一轮会谈One round of talks 决议Resolution 谅解备忘录Memorandum of understanding 现在开会。I declare the meeting open.请…发言。I invite the representative of…To take the floor.下面我给各位简要介绍一下北京的经济情况Now I would like to give you a brief overview of Beijing's economy.我的介绍完了，谢谢！That's all for my presentation.thank you.我先说这么多。So much for my remarks for now.我要说的就是这些。That's all for what I want to say.您看是先谈原则问题呢，还是先谈具体问题？I wonder if you would like to start with matters of principle or specific issues? 让我先谈一个问题。If you agree(With your permission), let me start with one issue 在谈那个问题之前我想对您刚才讲的话谈点看法。Before we turn to that issue, I wish to make a few comments/remarks on your presentation.您对此事怎么看呢？I wish to benefit from your views on this matter./ What is your view on this matter?/ How do you see this matter? 我提议休会十分钟。I propose a ten-minute break.我想接着刚才的问题讲下去。I will pick up where we left off just now.对不起，我插一句。Sorry for the interruption but 当然可以！By all means.怎么都行！Whatever you say.我没有异议。I have no objection.我方对这个问题有异议。We take exception to this question.我们高兴地看到…We note with pleasure that…
这个日期贵方觉得合适吗？I wonder if this date would be suitable for you? 不知你们上午谈的怎样？I wonder how the meeting went this morning? 我方很希望 贵方能尽早给予肯定的答复。We would greatly appreciate it if you could give us your favourable and prompt commitment as soon as possible.请你们务必在8月1日前提出意向书。You are kindly requested to submit the letter of intent on the date no later than 1st August.纠缠这个问题。Entangle this issue.提倡节约Advocate/uphold thriftiness 为了国家的繁荣For the sake of national property 经受了时间考验的友谊给我留下了很深的印象。The time-tested friendship leave me a deep impression.密切注视Keep close watch on
促进密切合作Spur/promote intensive cooperation
第二篇：口语交际-接待
《口语交际——接待》教案
教学目的：
引入实践生活中的接待案例，让学生学会接待礼仪，展示良好职业素质 教学重点和难点：
学会接待的 流程和技巧，学习家当语言，展示个人素质
课时安排：
3课时
教学方法：
启发式讲授、讨论、事例分析
教学内容和过程：
一 导入：
迎来送往，是社会交往接待活动中最基本的形式和重要环节，是表达主人情谊，体现礼貌素养的重要方面。
二 情境演练
生活中有客人来你家拜访你父母而恰逢他们不在，作为主人，你将怎样接待？
学生表演：要求示例有代表性，叙述过程要完整
三 范例欣赏
接待的艺术性
不同的欢迎词，明白“见什么人说什么话”的俗语，体会接待的语言技巧。故事分享：从前，有个人想请四个朋友来吃饭。结果时间到了，只来了三个人，另外一个人还没到。于是他就站在门口一边踱步一边念念叨叨，“怎么该来的还不来？”这话被其中的一个人听到了，他心里犯嘀咕，原来我们不该来，于是他找个借口走掉了。于是这个主人就又说，“你看看他，多多心，我又不是说他，他就走了。”这话被另一个客人听到了，心想，“原来是说我。”于是他也走了。主人又说，“你看不该走的又走了。”剩下的一个客人也坐不住，这次接待工作就不欢而散了。
这个故事说明，得体的接待非常重要。
接待：非正式接待
（1）有约客人：自我介绍（职位、职责）；明确对方姓名、单位、来意；确定接待方式（引见、挡驾、婉拒、等待：奉茶，要求杯具：玻璃杯、小；温杯；酒满茶半；续杯）
（2）无约客人
角色演练
你是文秘行政人员，客人未经预约，坚持要见你的老板。来访者：（当当当）
秘书：请进
来宾：小姐，你好，能不能麻烦你为我引见一下你们的总经理？秘书：请问你有没有预约？
来宾：哦，是这样的，我是他一位很要好的朋友，大家都很熟了，今天有重要的事情要见一下他。
秘书：不好意思，麻烦你先告诉我一下您的姓名，我去通传一下好吗？来宾：你放心好了，我们真的是很多年的老朋友了，我今天真是有点急事要 1
见到他，麻烦你通告一下。
秘书：不好意思，你如果没有预约的话，我真的很难帮到你。是这样的，我们老板现在正在开一个很重要的会议，一时走不开，要不你留下您的联系方式，等我老板有空的时候，让他回电话给你。
来宾：这样啊？„好吧，是这样的，我是中华公司的业务经理，李平。我们
之前有很多年的业务伙伴关系，今天是特地想来拜访一下他的。
秘书：是这样啊，可是他现在正在开一个很重要的会议，走不开？您看？来宾：要不这样，麻烦你告诉他一声我已来拜访过他，下次我会主动给他电
话，好吧？
秘书：中华公司李平经理是吧？好的，我记住了。
来宾：谢谢你。秘：不客气。
点评： 优点——
1、很有礼貌；
2、不明对方来意时，不会随便答应对方引
见。
3、说明经理很忙，并请对方留下联系方式。
缺点——
1、要在一开始就询问对方，找哪位总经理？目的是1）为了探清
对方来意，有些时候如果是业务员，并不见得能说清楚总经理的全名；2）跟经
理传达时也好找准人；3）避免真的是经理的朋友被拒之门外，经理会不高兴。
2、询问对方有什么具体的事宜，你是否可以代办。（如果在你的职权范围内，可以帮到他，就不用见经理；如果无法帮到他，你要留下电话号码）
3、即使没有达到对方满意，客人走时，仍然要说，“谢谢你的拜访”。
（3）不速之客
案例二：
我的一位朋友去丹尼斯买表，当她看到一款标价为750元的手表时，觉得价
格很合适，就毫不犹豫地刷卡付钱要买下了。可是就在我们要出门的时候，这位营业员气喘吁吁地跑过来，说，“对不起，您刚才的那款表应当时780元，那个价格标签是老的，我们没有及时更换，应当再加30元。” 我朋友一听，火冒山丈，当时就回应她，“不管你说的是真的还是假的，我是按照价格牌上的标价来付钱的，如果真是没有更换价格牌，那也是你的错，你也应该为此承担30元的损失。” 营业员一时不知道该说什么好，我朋友要求店面负责人来处理此事。
如果你是店面负责人，你该怎样接待这位客人？
店面负责人来了之后，她首先打发该营业员去为我们倒了两杯水。（这个时
候，朋友已经义愤填膺，口干舌燥）趁营业员去倒水的时机，她首先认真地听取了我朋友的倾诉。
“哦，我听明白了，这件事情主要责任在我们这位店员。我先替她向您赔不
是。”说完，她鞠了90度日式躬。（朋友的气又在消减）（水来了，营业员和店长各奉水一杯）
“我来解释一下，这位小张，是刚来这里工作的新人，前天刚到岗。换标签
牌的事应该是上任营业员没有及时告知她。要不是旁边的人提醒她，她还不知道。这是我们管理层面的疏忽。但是这块表的价格确实应该是780元。您别看这里只有30元的差价，可是我们这里全是电脑对账，如果对不上账的话，小张不只是要补上30元的问题，她还要扣发当月工资的一半。这个损失对一个新人来说，是相当大的。我们都从职场新人过来过，请我们彼此互相理解一下。再次像您表示抱歉。这样吧，您买的这块表本来的保修期是一年，在我的权限范围内给您延长至一年半，您看如何？” 话说到这里，我的朋友才把气完全消了，补上了30元。
点评：不速之客的接待
如：接待投诉客人
首先，心态要正确。不打不相识，愿意来投诉，就是他相信要找到你来说明情况。对待投诉者，我们应该想，他能反馈给我们一些平常自己没有注意到的事情。
评论：这个负责人的接待有哪些值得学习的？
1、耐心倾听。心理学家讲，抱怨者都是一个倒垃圾的过程，你不让他讲完，他是不能吸收新鲜事物的。所以你一定要耐心倾听。
2、不要让对方的情绪感染到你。“你慢慢讲”、“我非常理解你的感受”
3、以理晓人，以情动人。
4、即使是对方的问题，不要埋怨对方，而是要多多归结为是我的错。（大家发现没有，在很多社交场合，主动承认自己的错误看似一个没有面子的事情，却往往起到变被动为主动的效果。）
5、本着解决问题的原则与对方相处。
6、拒绝语言：（对不起，他正有很重要的会议，现在走不开，您能不能留下您的电话号码，稍后让他联系您？）
接待中的小问题
介绍： 展销会上向客户介绍公司的同事。
角色：销售经理、总经理、产品经理、文员。
场景一：会议介绍 首先感谢大家光临我公司的产品说明会，首先请允许我介绍我公司的三位领导。（先从职位最高的人介绍起。）职位、职称、姓名；介绍完之后，你要带头领掌。
场景二： 在展销会上遇到一个客户，但你想不起来他的名字。
方式一：请问你是？
方式二：我们上次用了您公司的产品之后，我觉得非常好用，并把他推荐给我的一位朋友，他说如果我再碰见您的话，麻烦您留一张名片给他，不知可以吗？
方式三：你好，我是XX公司的Linda，我们好像在哪里见过面，是吗？（一般来说，对方也会主动介绍）
方式四：主动递上一张名片。
场景三： 我方销售经理、总经理；对方产品经理、文员
由销售经理介绍
介绍礼仪：先介绍位卑者给位尊者
先自我介绍，具体情况具体来看，要看你更想强调哪方的关系。如果是强调我方的地位：先介绍对方文员、产品经理，再介绍我方总经理；如果是强调对方；则先介绍我方总经理，再对方产品经理、文员。
补充案例： 一天，南京某四级饭店前厅部预订员小夏接到一位美国客人霍曼从上海打来的长途电话，想预订每天收费180美元左右的标准双人客房两间，住店时间6天，3天以后来饭店住。小夏马上翻阅预订记录，回答客人说 3天以后饭店要接待一个大型会议的几百名代表，标准间已全部预订完，小夏讲到这里用商量的口吻继续说道：“霍曼先生，您是是否可以推迟3天来店？”霍曼先生回答说：“我们日已安排好，南京是我们在中国的最后一个日程安排，还是请你给想想办法”。小夏想了想说：“霍曼先生，感谢你对我的信任，我很乐
意为您效劳，我想，您可否先住3天我们饭店的豪华套房，套房是外景房，在房间可眺望紫金山的优美景色，紫金山是南京名胜古迹集中之地，室内有我门中国传统雕刻的红木家具和古玩瓷器摆饰；套房每天收费也不过280美元，我想您和您的朋友住了一定会满意”。小夏讲到这里，等待霍曼先生回答，对方似乎犹豫不决，小夏又说：“霍曼先生，我想您不会单纯计较房价的高低，而是在考虑豪华套房是否物有所值吧。请告诉我您和您的朋友乘哪次航班来南京，我们将派车来机场接您们，到店后，我一定先陪您们参观套房，到时您再作决定和吗？我们还可以免费为您提供美式早餐，我们的服务也是上乘的。”霍曼先生听小夏这样讲，倒觉得还不错，想了想欣然同意先预订3天豪华套房。
学生自由讨论本例中的接待技巧
明确： 在本案中，小夏在接待客人来电预订房间的整个销售过程中，做的很到位，体现了一名前厅服务员应具有的良好的综合素质，这体现在以下几个方面：
1.接待热情.礼貌.反应灵活.语言得体规范，做到了无“NO”服务，在接收霍曼先生电话预订的过程中，为客人着想，使客人感到自己受到重视，因而增加了对饭店的信任和好感。
2.小夏在推销豪华套房的过程中，采用的是利益引诱法，即严格遵循了饭店推销的是客房而不价格这个原则，因而在报价中报价委婉，采用了“三明治式”报价方式，避免了高价格对客人心理产生的冲击力。
3小夏积极主动，成功的销售客房遵循了饭店销售的是客房而不是价格，在销售过程中，语言亲切.自然诚恳.善解人意，反应灵活，运用了心理学知识，提供了针对性服务，同时办事效率高，体现了小夏良好的思想素质和优秀的业务素养。
四 讨论接待的流程、技巧
大型活动：接待流程，邀请，接待准备，迎宾，交通礼仪，会见，宴请及送别。
例如：一次会议（培训）的成功开始，最关键的就在于培训接待的环节，思路要细致认真，环节要分明有序，流程要合理缜密。
主要环节：分为会议前、会议期间、会议结束后三部分。主要流程：了解来人情况—–确定接待级别—–拟定接待方案并报审—–确定方案并安排接待人员—–接车—–安排住宿—–餐饮安排——会议期间安排—–送车——总结反馈
重点事项：必须安排好会议接待的人员、会议接待的场所、会议接待时所需要的各种物品。
一般接待：迎客，交谈，送客（注意：语言得体，面带微笑热情接待）
五 小结：通过学习学会接待礼仪，展示个个人修养，表现对他人的尊重
六 拓展练习
在接待前要让对方感到对方受重视、被期待，这是很重要的。
作为单位推销员，你正在接听一位重要客户的电话，这时一位新客人前来洽谈商品订购事宜。请设计接待对话，并与同学模拟接待过程。
第三篇：外宾接待口语对话
N:Li shengnan(general manager & hotel service)S:Yang liping(foreign guest)A:He yuanyuan(the receptionist)
Subject:Reception of Foreign Guest In the office N: Hello, Ann!A: Hi, Boss.N: Tomorrow morning, the sales manager of William Company will visit our company at ten o’clock.Please make some arrangements and book a room for her.A: OK, I will.Reservation N: Hello, reservations, how can I help you? A: Hello, I’d like to reserve a room.I wonder if you still have any room available.N: When do you plan to stay here? A: From the 23rd to the 25th of this month.N: Wait a moment.Let me see.A: OK.N: Yes, we still have some rooms available, what kind of room would you like, miss? A: A single room with a private bath overlooking the quiet street.N: I’m sorry, miss.All the single rooms overlooking the quiet street have been booked up.A: So, what kind of room do you have? N: We have a single room with private bath, computer & air conditioner.Is that ok? A: That sounds good.So how much is it? N: Let me check, 500 yuan per night.A: Oh, I think it is a little expensive.N: But it includes a breakfast & a morning paper.A: Do you have any other rooms? N: We have the same room without air conditioner breakfast & morning paper.It is just 400 yuan per night.A: Well, I will choose the first one.N: Fine.Can I have your name? A: Ann.A-N-N.N: Ann, a single room with a private bath, computer, air conditioner from the 23rd to the 25th.A: Yes, that’s right.N: And, what’s your phone number? A: My phone number is ***.N: Ok, I got it.Part 3 : In the airport A: If I’m not mistaken, you must be Miss Smily from William Company.S: Yes, I am.A: I am the secretary of International Trade Company.Nice to meet you!S: Nice to meet you, too.Thank you for meeting me here.A: My pleasure.Here’s the present for you.S: Thanks a million!It’s very kind of you!A: May I help you with your luggage? S: No, thanks!I can manage it myself.Thank you for your consideration.If you don’t mind, please help me with my present.A: Of course.How was your flight.Miss Smily? S: It was terrific except that I’m not used to taking such a long trip.A: So, how long did you take? S: About 12 hours.A: Wow, really a long flight!Our car is waiting for us, let’s go straight to the hotel.This way, please!S: OK.Let’s go!
Part 4
Check in
N
Good morning , madam.Welcome to Wangchao Hotel.What can I do for you ? A
I have booked a room for three days which I called before.N
What’s your name , please ? A
Ann.A-N-N.N
Wait a moment , please.Let me check it.Yes , a single room with a private bath , computer , air-conditioner from 23rd to 25th.Is that right ? A
Yes , it’s right.N
Er , please show your ID card and passport.A
Here you are.N
Could you fill in this form , please ? A
Of course.Here you are.N
Yes , thanks.Your room number is 418.Here is your room card , your ID card and
passport.I hope you will enjoy your stay.A
Thank you!
A
Here is your room , Miss Smily.Is it OK ? S
Oh , yes.It’s lovely , very cozy.What a spacious room.I am appreciate everything you have done for me!A
Not at all.Is there anything I can do for you ? S
No , thanks.Not the moment.A
Well , this is my name card.S
Oh.Ann.Thank you.A
And this is your agenda of next three days.If you have any questions , please do not
hesitate to ask me.S
Ok.Ur…..I see that tomorrow morning , we have nothing to do.Could you take me to some interesting places to have a look ? A
Of course.So we will wait for you in the hall at 9:00 tomorrow morning.Is that all right ? S
Ok.No problem.A
Er…… You must be tired , have a good rest.See you tomorrow!S
See you!
第四篇：接待英语
1.Excuse me.Are you Susan Davis from Western Electronics？ 对不起，你是来自西方电子公司的苏姗·戴卫斯吗？
2.Yes，I am.And you must be Mr.Takeshita.是的，我就是，你一定是竹下先生吧。
3.Pardon me.Are you Ralph Meyers from National Fixtures？对不起，请问你是从国家装置公司来的雷夫·梅耶史先生吗？
4.I'm Dennis.I am here to meet you today.我是丹尼斯，今天我到这里来接你。
5.I'm Donald.We met the last time you visited Taiwan.我是唐纳德，上次你来台湾时我们见过面。
6.I'm Edwin.I'll show you to your hotel.我是爱德温，我带你去旅馆。
7.How was your flight？ Was it comfortable？你坐的班机怎么样？还舒服吗？
8.It was quite good.But it was awfully long.班机很好，就是时间太长了。
9.Did you have a good flight？ 你旅途愉快吗？
10.Not really，I'm afraid.We were delayed taking off，and we encountered a lot of bad weather.不太好，我们起飞延误了，还遭遇了恶劣的气候。
11.How was your flight？ 你的航班怎样？
12.Did you get any sleep on the plane？你在飞机上睡觉了吗？
13.Mr.Wagner，do you have a hotel reservation？ 华格纳先生，你预订过旅馆吗？
14.No，I don't.Will it be a problem？ 不，我没有，会有困难吗？
15.I don't think so.I know several convenient hotels.Let me make some calls.我认为没有，我知道有几家便利旅馆，让我打几个电话。
16.I've made a reservation at the hotel you used last time.我已预订了你上次住过的旅馆。
17.We've booked a Western-style room for you.我们已为你订了一间西式的房间。
18.Let's go to the station to get a train into town.我们到火车站去乘车进城。
19.Does it take long to get into Taibei from here？ 从此地去台北要很久吗？
20.It's about an hour.大概要一个小时。
21.We'll get a taxi from the station.我们到火车站乘出租车。
22.There's a shuttle bus we can use.我们可搭乘机场班车。
23.I've brought my car，so I can drive you to your hotel.我开车来的，所以我开车送你到旅馆。
24.You must be hungry.Shall we get something to eat？ 你一定饿了，我们吃点东西好吗？
25.That sounds good.Let's get something at the hotel restaurant.I feel a little tired.那太棒了，我们就到旅馆餐厅吃点东西，我有点累了。
26.Would you like to have some dinner？你想吃饭吗？
27.What would you like to eat？ 你想吃什么呢？
28.Can I take you out to dinner？ It“ll be my treat.我带你出去吃饭好吗？这次我请客。
29.If you're hungry，we can eat dinner now.如果你饿了，我们现在就去吃饭。
30.Have you had breakfast yet？ 你吃过早餐了吗？
31.Yes.It was delicious.是的，味道很好。
32.Good.Let's go to the office.好的，我们去办公室吧。
33.How is your room？ 你的房间怎样？
34.Did you sleep well last night？ 你昨晚睡得好吗？
35.Why don't we go to the office now？为何我们现在不去办公室呢？
36.We'll start with an orientation video.It runs about 15 minutes.我们将从一个电视简报开始，大概放15分钟。
37.The tour will take about an hour and a half.We ought to be back here by 3：00.参观大概要一个半小时，3点钟以前回到这里。
38.Our new product line has been very successful.We've expanded the factory twice this year already.我们新的生产线非常成功，我们今年已把工厂扩展了两倍。
39.I'd like to introduce you to our company.Is there anything in particular you'd like to know？ 我将向你介绍我们的公司，你有什么特别想知道的吗？
40.We have some reports to show you for background information.我们还有一些报告向你介绍背景资料。
41.Is your factory any different from other plastics factories？ 你们工厂和其他塑胶工厂有何差别呢？
42.Yes，our production speed is almost twice the industry-wide average.是的，我们的生产速度是其他工厂两倍。
43.I'd like to explain what makes this factory special.我要向你说明本工厂的特性。
44.This is the most fully-automated factory we have.这是我们的全自动化工厂。
45.It's the most up-to-date in the industry.这是同业中最新型的。
46.We've increased our efficiency by 20% through automation.通过自动化我们的效率增加了20%.47.Could you tell me the cost of production per unit？ 请你告诉我每件成品的生产成本好吗？
48.I'm afraid I don't know.Let me ask the supervisor in this section.恐怕我不知道，让我来询问一下该组的负责人。
49.I'm not really sure about that.Mr.Jiang should know the answer to that.关于那事我不敢确定，蒋先生应该知道答案。
50.Let me direct that question to the manager.让我直接问经理好了。
51.I'm not familiar with that part.Let me call someone who is more knowledgeable.那部分我不熟悉，让我找专业人士来说明。
52.Yes，I'd like to know your daily production.是的，我想知道你们的日生产额。
53.Is there anything you”d like to know？你想知道什么？
54.Is there anything I can explain fully？有什么事情要我详细说明的吗？
55.What did you think of our factories？你认为我们的工厂怎样？
56.I was impressed very much.我有深刻的印象。
57.thank you very much for giving us your valuable time.我们占用了你宝贵的时间，非常感谢。
58.We have a small gift for you to take with you when you leave the factory.你离开工厂时，我们有件小礼物要送给你。
接待外贸客人时的实用英语
A: Good morning.I have an appointment with Mr.Smith at 9 o'clock.I'm very sorry I'm late.I was caught in traffic.早上好，我和Smith先生在9点钟有一个约会。对不起，我迟到了，我碰到交通堵塞。
B: That's all right.Would you please go up to his office? It's Room No.8 on the sixth floor.Mr.Smith is expecting you.没关系，请到他的办公室去，好吗？他的办公室在6楼8号房间。Smith先生正在等你。
A: Room 8, sixth floor？
是6楼8号房间吗？
B: Yes.The elevator is over there.是的，电梯在那儿。
接待客人（2）
A: Good morning.Is this Mr.Brown's office?
早上好！是Brown先生的办公室吗？
B: Yes, that's right.Can I help you?
是的，我能帮你忙吗？
A: I have an appointment with Mr.Brown at 10 o'clock.我和Brown先生在10点钟有一个约会。
B: Your name, please, Sir?
请问先生您的名字？
A: Mark Clark.Mark Clark。
B: Just a moment.Oh, yes, Mr.Clark from Universal Trade Corporation.Would you please take a seat, Mr.Clark? I'll tell Mr.Brown you are here.等一下，对了，是环球贸易公司的Clark先生吧。先生请坐，我会告诉Brown先生您已经来了。
A: Thank you.谢谢！
B:(To Mr.Brown on his extension)Hello, Mr.Brown, Mr.Clark is here for your 10 o'clock appointment… OK.(To Mr.Clark)Mr.Brown will come down to see you in a minute, Mr.Clark.（打Brown先生的分机）喂，Brown先生，Clark先生已经来这里了，他跟您10点有约会…好的，（对Clark先生说）Clark先生，Brown先生马上就下来见你。
A: Thank you very much.非常感谢。
B: You're welcome.别客气。
接待客人（3）
A: Good morning, sir.Can I help you?
早上好，先生。我能帮您吗？
B: Yes, I'd like to see your manager.Here's my card.我想见经理，这是我的名片。
A: Thank you.Mr.Martin.Do you have an appointment?
谢谢，Martin先生。您有预约吗？
B: No, I'm afraid I don't.Is it possible to see him now?
没有，现在可以见他吗？
A: I'm afraid my boss is busy at the moment.Would you mind waiting?
恐怕老板现在很忙。您介意等一等吗？
B: How long, Please?
请问要多长时间？
A: About half an hour.大概半小时。
B: That's too bad.I can't wait that long.I have another appointment at ten.太糟榚了，我不能等那么长，我10点钟有另外一个约会。
A: Can the Assistant Manager meet you instead?
可以让经理助理见您吗？
B: No, I have discussed the details about sales of our new product with him over the phone yesterday.I don't think anyone else would know about the matter.不行，昨天我和他在电话上谈了关于购买我们产品的细节。我认为其他人不知道这事。
A: Do you want to make another appointment?
您想另外预约吗？
B: Yes, I suppose that's the best thing I can do now.I'll be here on Thursday morning，10 o'clock.Is that all right?
是的，我想只能这么做了。星期四早上我会到这里，10点钟，可以吗？
A: Yes, I'll make a note of that and ask my boss to confirm.好的，我把它记下来，再让我老板确认。
B: Thank you.谢谢！
A: I'm sorry about the confusion, but I'll see you on Thursday.给你添麻烦了，星期四再见。
B: See you.再见。
接待客人（4）
A: Good morning, I'm Mark from ABC Company.I have an appointment with Mr.Smith.早上好，我是ABC公司的Mark.我和Smith先生有约会。
B: Sorry, Mr.Smith is out right now?
对不起，Smith先生现在出去了。
A: Really? I called him yesterday and confirmed our appointment.真的？我昨天给他打过电话，确认了我们的约会。
B: I'm afraid I don't know anything about it, Mr.Mark.Mr.Smith didn't mention it to me.Mark先生我不太清楚这件事，Smith先生没跟我提起过。
A: Would you call Mr.Smith to confirm for me?
可以请你给Smith先生打电话确认一下吗？
B: Sure.(Call Mr.Smith)Mr.Smith, Mr.Mark from ABC Company is here to see you.He said he had an appointment with you.Yes, … OK… I'll do it right now.(To Mr.Mark)Mr.Mark, Mr.Smith wants to talk to you.好的。（打电话给Smith先生）Smith先生，ABC公司的Mark先生来见您了。他说他跟您 约过了，好的，… 行… 我马上办。（对Mark先生）Mark先生，Smith先生想跟你说话。
C: Mr.Mark.I'm very sorry.I had some urgent business to deal with and now I'm on my way back to the office.I'll be there in about 20 minutes.Would you mind waiting for me?
Mark先生，非常抱歉。我有一些急事要处理，现在正在回办公室的路上。20分钟后会到。
您介意等我一下吗？
A: OK, I'll wait until you come.好的，我等你回来。
“I''d like to make an appointment with Mr.Lee.”（我想和李先生约见一次。）
“I will arrange everything.”（我会安排一切。）
“I''m sorry.It's my fault.”（对不起，是我的错。）
I have a complaint to make.“（我有怨言。）
”We have a pamphlet in English.“（我们有英文的小册子。）
”How about a break？“（休息一下如何？）
You can use our office equipment if necessary.”（如果必要的话，您可以使用我们的办公室设备。）
“What is your opinion？”（你的意见是？）或“I''d like to hear your ideas about the problem.”（我想听听你对这个问题的看法。）
“What seems to be the trouble？”（有什么困难吗？）或问一句“Is there something that needs our attention？” 有什么需要我们注意的吗？）
“Please tell me about it”（请告诉我这件事的情况。）或“I''m sorry for my error and assure you I will take great care in performing the work”（我为我的错误感到抱歉，并向您保证，我会尽全力处理此事。）“We'll send you a replacement right away.”（我们会立即寄给您一批替换品。）
“Is this what we decided？ ”（这是我们说定的吗？）
“I'll have to return this contract to you unsigned.”（我得将这份合约退还给你，不能签名。）
“Would you mind repeating it？”（您介意再讲一遍吗？）：“
Could you explain it more precisely？”（您能解释得更明白一点吗？）
“Is it important that …？”（…是不是对您很重要？）或“Is it helpful if …？”（如果…是不是对你有帮助？）：“The best compromise we can make is … ”（我们所能做的最好的折衷办法是…）
Please let me think it over.“（请让我考虑一下。）或”Would it be all right to give you an answer tomorrow？“（明天再答复您行吗？）
”Hare you decided？“（你决定了没有？）
”Let's have the agreed items recorded.“ 我们声达成协议的项目记录下来。）
I'll have my secretary type the contract for you to sign at once，then I'll drive you to the airport for your flight at 7：00.”（我会让我的秘书立刻将合同打好给您签名，然后，我开车送您去机场搭七点钟的飞机。）
“I'm glad to have met you，Mr.Lee.”（李先生，很高兴认识您。）
You can ask me any question.“
”I know you are good at handling difficult situations，and I believe I can count on you.“（我知道你擅于处理棘手问题，并相信我可以依赖您。）
I believe our experts can give you helpful advice for the problem in your company.”（我相信我们的专家能提供对贵公司问题有帮助的建议。）
“Bad news，I'm afraid”（恐怕是坏消息喔。）“Unless you order in February，we won't be able to deliver in April.”（“The Special price will be effective until May 30.”（特价的有效期限到五月三十日。）
Your views regarding management differ mine.“（您的经营观点和我的不同。）
”Someone must have given you wrong information.“（一定是有人把错误的情报给了你。）
1、在说英语的国家，cutlery是指刀，叉和勺子（也就是进餐时用的器具）。人们经常会搞不清到底该用哪种餐具来吃哪道菜。基本的规则是从外到里（从离盘子最远的地方开始）。
”Thank you，but I really couldn't eat another bite“（谢谢，但是我真得吃不下了）
：”What a delicious meal！Thank you so much、“，以此表达你的谢意。
”Please pass the.."
第五篇：接待外国人英文口语(ok)
接待外国人英文口语
询问访客身份：
May I have your name, please? 请问您贵姓？ What company are you from? 您是哪个公司的？
Could you tell me what company you are representing? 能告诉我您代表什么公司吗？ 如果碰到了老朋友可以说：
What brings you here? 是什么风把你吹来了？ 询问是否预约，来访目的？
Do you have an appointment? 约好了吗？
Would you give me your business card? 请给我您的名片好吗？
And can I ask what you wish to see him about? 我能问一下您要见他有何事吗？-让客人稍候片刻：
I'll see if he is available.请让我看看上司是否方便。
Would you please have a seat and wait for a few moments.请您坐下稍等片刻。给客人倒茶，礼貌待客：
Would you like coffee or tea? How do you like your coffee?
你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖)带客人去见经理：
Please have a seat, Mr.Jones and Mr.Smith will see you in few minutes.请坐，琼斯先生和史密斯先生几分钟后就到。
Mr.Chen is expecting you.I'll tell him that you're here.陈先生正在等你。我去告诉他你已到。
Would you come this way, please? 请随我这边来。婉言拒绝客人来访：
Mr.Chen is occupied at the moment and wants to know if your business is urgent.陈先生正忙着，请问您的事情很紧急吗？
He may want to get in touch with you in the future.Would you leave your card? 他想以后再和你联系。请留下你的名片好吗？ 一定要为自己争取机会：
I'll take just a few minutes of his time.我只要占用他几分钟的时间。
I'd prefer to explain that to him directly.我想我最好还是我领你去，以免你迷路。
安排各种活动：
The tea party begins at 7 o'clock.茶话会在7点开始。How's the party, Mr.Taylor? 晚会如何，TAYLOR先生？
The ceremony will commence as soon as the minister arrives.庆祝会等部长一来就开始。
Our General Manager can't be here today, so I'm speaking on his behalf.我们的总经理今天不能到会，因此由我代表他讲话。
We are going to show you the town while you're here.你在此逗留期间我们将陪你在城里游览一番。
Do you have any place in mind you wanted to go in our town? 本城有什么地方你想去看看？
What would you like to do this morning? There is nothing scheduled before lunch.上午你想干什么？中饭前日程表上没有活动安排。Is there anything planned for tonight? 今晚有什么安排？ Have you anything in mind you'd like to do? 你是不是已有打算。
We'll visit a school in the afternoon as you proposed.按你的提议，下午我们去参观一所学校。
I think it'd be better for me to take you there so that you won't get lost.我想最好还是我领你去，以免你迷路。在各项活动结束后与客人送别：
We had reserved you two First class seats on the plane leaving Shanghai for Hong Kong at 10:00 a.m.on Monday March 20.我们已为你订了二张３月２０日星期一上午１０点由上海飞往香港的一等舱机票。
欢迎下次再来：
If you would be kind enough to let me know in advance the date and approximate time of any intended visit, I will make arrangements to be on hand to receive you.若蒙提前惠告计划来访日期及大致时间，我将亲自出面接待你。
If you have any complaints to make about our service, we will be quick to make adjustments.若对我们的服务有任何不满，请提出，我们会很快加以调整。
客人到了，询问旅途情况：
Mr.Taylor, it's indeed a pleasure to make your acquaintance.Welcome to our company.TAYLOR先生，与您相识真是荣幸，欢迎来我公司。
Did you have a good trip？
旅途还顺利吧？
I hope you'll have a pleasant stay here.希望你此逗留期间愉快。
I hope you've enjoyed your stay in Hangzhou.但愿你在杭州这段时间过得开心。
We'll do our best to make your stay here a pleasant one.我们将尽力使你在此逗留期间舒心。
You must be very tired after such a long journey.经过这么长时间的旅行，你肯定很累。
We had reserved one single room with a private bath for you.我们已为你订了一个带浴室的单人间。Your room is 1108.We'll take the elevator up.你的房间号码是1108，我们乘电梯上去。You will find Room 201 at the end of the corridor.你走到走廊尽头就能看到201房间。
This way, please.请这边走。
Come with me please!请跟我来。
Do you read Chinese? 你会中文吗？
What language do you speak? 你说哪种语言？
安排好住处以后，领客人吃饭：
Would you like a cup of coffee or tea? 你来杯茶还是咖啡？
Do you want anything to drink? 你要喝点什么？
向客人提供帮助：
If there's anything you'd like to know, don't hesitate to ask.如果想要了解什么，尽管问吧。
If I can do anything for you, please don't hesitate to letme know.如果我能为你做些什么，尽管说好了。I'm glad to be of help to you.我很高兴能对你有所帮助。
Are there any questions you'd like to ask before we leave ? 出发前，你们还有什么要问的吗？
点击咨询 