电影《云中岗亭》新鲜出炉

第一篇：电影《云中岗亭》新鲜出炉

4月18日，北京十月天文化传媒精心打造的电影《云中岗亭》已列入北京国际电影节的展映单元，该片于4月18号在首都电影院大悦城店展映。电影根据“史上最牛交警”湖南矮寨交警中队故事创作，影帝、国家一级演员吴军领衔出演。当问起出品这部电影的缘起时，十月天总裁袁熙伯说：“这是现实中真 实的故事，展现新时代新形象，以及亲民、爱岗、敬业的生动故事，主人公吴浩常年坚守在树枝上搭建的岗亭上工作，其险要和艰苦非常人能比，他是干部子弟，却能在工作中做出了非凡的成绩。”

吴军饰演《云中岗亭》交警

2011年11月，在拍摄这部片子时，袁熙伯亲自在拍摄一线督战，尽管山路十八弯，惊险的盘山道给拍摄带来巨大的难度，但为了影片的真实效果，十月天公司 不惜资金投入，保证影片的拍摄质量有效进行。矮寨交警在无营房、无办公室、无电、无水的艰苦条件下，精心维护着被称作“绝险”的矮寨公路的平安，守护了十 万大山的安全，默默奉献着自己的青春和汗水，创造了18年来无重特大交通事故的骄人业绩。矮寨交警“忠真智勇，奉献为民”的精神感动了全国人民，被誉为 “全国最牛交警”，他们的执勤台也被称为“国内最牛交警执勤岗亭”。

去年11月21日上午，电影《云中岗亭》在吉首市德夯风景区开机。省公安厅政治部宣传处处长姚涤非，州人大常委会副主任刘昌刚，州委宣传部相关负责人，《云中岗亭》剧组全体演职人员，矮寨中队的交警代表以及中队长吴浩的妻子向晓燕，吉首市相关部门负责人出席开机仪式。《云中岗亭》是吉首市进行20多天的 拍摄，主要场景在吉首矮寨公路、特大悬索桥、德夯苗寨、大龙洞、十八湾、乾州古城等地取景，该片在全国公映，将有效推动展现地方旅游业的发展和异地风光的 绮丽多姿，成为城市发展中强有力的一张文化名片。

第二篇：《云中岗亭》观后感

《云中岗亭》观后感

---徐志亮

一群汉子，一条公路，一座大桥，一个苗寨，一份坚守。这是观电影《云中岗亭》留给我的最深刻的印象。

我们所处的这个大时代，既需要那些能够“仰望星空”的人，同时我们也需要像矮寨交警支队那些脚踏实地，认真履职的普通人。

矮寨交警支队的干警们用自己的实际行动，默默无闻的为我们守护着一份平安，一份温暖。那是对理想信念最好的坚守与诠释。在形式主义、官僚主义盛行，享乐主义、奢靡之风弥漫的今天，矮寨交警用他们的实际行动给我们上了生动的一课。

在我自己的从教经历中，也曾有过坚守，但更多的时候是随波逐流，或多或少背离自己的信条，而这种状态的危险就在于，慢慢的把不正常视为正常，把不应该的视为理所当然。

其实在教书育人的神圣职业面前，我们需要捍卫和坚守的东西有很多，譬如守法办学，譬如教育的理想，再譬如遵循教育规律等等。虽然要做到这些需要智慧，但我认为更需要勇气。

在今后的工作中，我将重拾信心与勇气，在自己的能力与职责范围内，践行让教育回归教育的理想与信念。虽有困难，也当百折不挠。

2014-4-12

第三篇：观云中岗亭有感

观“云中岗亭”有感

一条公路，矮寨公路。一座大桥，矮寨特大悬索桥。一座苗寨，德劣苗寨。一群苗家汉子，可亲可敬的矮寨交警。在无营房、无办公室、无水、无电的艰苦条件下十八年坚持不懈的忠守岗位，默默奉献着自己的青春和汗水，从未发生一起重特大交通事故。这就是我看完电影后最深的感受，在这个物欲横流的社会，还有这样一群无私奉献的人，让我发自内心的被感动了，就好像收到一次人生的洗礼。

从矮寨集镇仰望，矮寨坡山势险峻，千峰万壑，云雾常铺，当地人称此地素有“天险”之称。过去有首歌谣唱道：“矮寨坡，山连山，一十三道弯，弯弯都是鬼门关。”

1990年11月13日，一辆满载乘客的客车，因为下矮寨坡时刹车失灵，冲下了二三十米的陡坎，30多名司乘人员遇难。故事就是从这里开始的。湘西交通史上最惨痛的“11.13矮寨特大交通事故”为矮寨天险蒙上了一层“鬼门关”的阴影，也为之后的矮寨交警开辟了一个没有硝烟的生命保卫战场。随后诞生的矮寨交警中队，便肩负起保护千家万户安全这一神圣而又伟大的使命。整整19年，以前被比喻为“鬼门关”的矮寨公路从此未出过一起特大交通事故。“这是一个奇迹，这是农村山区道路交通管理史上的奇迹。”

矮寨坡交警中队全名是吉首市交警大队三中队，中队一共有4名民警，31名协警。他们35个人分成两个班，一个班18个人，一个班17个人，每个班的工作时间是12个小时，因为矮寨坡上不堵车的时候，基本只有在凌晨3、4点之后，上午9点之前，这还需要天气条件比较好，没有冰雪雨雾等恶劣天气发生。

矮寨交警中队队长吴浩如此介绍经验，“分段严防，昼夜死守，单边放行”的矮寨公路交通管理、疏导、分流的“十二字诀”，是中队历届领导班子恪尽职守，带领全体队员长期摸索创造出来出来的工作方针。

据他介绍，特别是2007年8月，吉茶高速公路矮寨特大悬索桥动工以来，车流量俱增，每天车流量少则五、六千台，多则达一万台以上，其中40%是大吨位的矿车、煤车、砂石车、罐装车、大型平板车。超过道路负荷的车流量，盘山

公路有限的通行能力，使得矮寨坡极易堵车，交警保畅通的任务异常繁重。矮寨坡13道急弯时时离不开交警指挥，处处离不开交警疏导。

在矮寨天险的“8字路”，靠近悬崖的一侧有一颗孤零零的树，在峭壁边缘顽强的生长着。而在这棵树与道路的防护栏之间，有几根木棍撑起了两块木板，搭成一个小小的平台。由于8字路地形过于险要，很多大车在经过这里的时候都必须绕着环岛打好几把方向盘才能通过，矮寨坡的交警为了让出更多空间，也为了让上下坡的车辆能更清楚地看到自己的手势，就把这里当成了一个“交警执勤台”。有网友在路过这里的时候，拍下了交警疏导交通的镜头放到了红网论坛，于是“最牛交警”、“最牛交警执勤台”和“最拉风交警岗亭”等称呼便迅速走红网络。这个执勤台是在8字路这里，大部分车转不过来，所以我们就利用道路的外边缘的一棵树，搭建了一个临时的执勤台，这样交警能更好的观察车辆，便于指挥交通。”

在“最牛交警岗亭”的外壁上，贴着几个电话号码，其中第一个就是吴浩的手机。自从手机公布以来，吴浩就没睡过几个很安稳的觉，但他得到的是更多驾驶员的平安和顺畅。

从他们身上，我深深感受到交通民警那种忠贞于民、勇于担当、默默奉献、艰苦奋斗的精神。这种精神同样适用于我们教师，干一行，爱一行，在平凡的岗位上默默奉献，在工作中以身作则，起带头作用，多看到社会的阳光面，多传递正能量，为教育事业的中国梦奉献自己的光和热！

2014.4.23

第四篇：电影《云中漫步》的英文台词

A Walk In The Clouds script

-We did it!Our wedding day, four years ago.Met her on Friday, married her on Sunday, left on Monday?

-Pretty much.I'd recognize her anywhere.I find the pheasant to be quite pleasant.I find the pheasant to be quite pleasant.How do you find the wine?

-I find the wine extraordinarily...Paul?

Paul!

-When you weren't on the dock...I know, and I kept them.Look.See?

Even the thought of you in all that danger, it was too much.I knew if I got them, you were alive.That's all I cared about.That you were alive.Safe.That's all that was important to me.Can you forgive me?

Yeah.Sure.-I wrote to you.Did you get those?Are we back to those letters again?

You want me to read the letters?

No.It's just you'd understand what I'm feeling, what I want.Sweetie......tell me what you want.Time's money.I want things, Paulie.My whole life I've been without.I want things.Don't you want......things?

-You'll wear your uniform, right?Yes.-Here, let me help.It's just glass.You can replace it.-Sorry.It's required reading.-College?Business in Sacramento.-The train goes to Sacramento.Oh, no!

I think this is yours.I thought it was a mistake.I'm so sorry.Is this seat taken?

How are you?

Look, I'm Bill.This is my buddy Herman.And you're?

Not interested.I had a girlfriend who always said she wasn't interested.-It was never what she meant.Stop it!

-Fellas.Shut up!

I think he broke my nose!Not on this bus, you don't.We haven't been properly introduced.I'm Paul Sutton.Victoria Arag髇.I'm sorry about the bus.I feel terrible.All the problems I've caused you.You should go.Who knows what will happen next?

There's always the possibility of a forest fire, I suppose.-Why aren't you on the bus?No.No.A miracle.He's going to kill me.-Who?It's not about the picture.It's none of my business, but if you'd like to talk about it...“I was not meant for the conventions of this world.I am a free spirit.”

-Who's a free spirit?It's not!

My father means what he says.Always.He's very old-fashioned.If I come home this way, without a husband, he'll kill me.I know he will.What if you do show up with a husband?

Who does what? Comes for the day and then leaves?

Sure.Meets the family.Stays one night, then leaves.-Writes a letter saying he's...What did you do?

Write letters to my wife in my head.-Later, I would write them down.Yeah, every word.-You're very kind to do this for me.You're both welcome.We call it Las Nubes.It means “The Clouds.”

It's beautiful.We're gonna do this right.The Wedding Bonbon Deluxe.A big seller around June.We're unarmed.Don't shoot.-Hello, Papa.Marie!Marie!Victoria!

Here's the problem.Is this how you were raised?

To betray your mother and your father?

-I did not betray anyone.I go to school there.-Will someone tell me what's going on?You are so unfair.Me? I'm unfair? I came home to tell my family that I spit on their trust?

I'm the one who rubs in their face that I married......this?

Well, what do you do?

Chocolate.I sell chocolate.You.You are the head of the family.Say something.I am Pedro Arag髇.Welcome to our happy family.Thank you.-May I?It is a shock.Not for Grandma or Grandpa.Or you.Why is he always this way?

-I hate him!You certainly succeeded.He wants me to marry a man in Mexico I've never met......just because of his “bloodlines.” I am not a horse.It's my choice who I marry.Not his.How many times have you said, “The heart wants what the heart wants”?

And is this what your heart wants?

Really and truly?

Really and truly.It will be fine.You'll see.Everything will be perfect.What a delicate ring!You look beautiful tonight.Marriage becomes her, no?

Dear God, bless this food we are about to eat.Bless the harvest of the grapes you've given us......in your wisdom and grace.Amen.-Amen.July.-Just after I moved to the city.Oh.Who brought you up? The fairies?

-I grew up in a home.You don't know that he has no future.-You don't know anything about him.You mean like the one he has?

Excuse me.It was very good.Thank you.-He doesn't pull any punches, does he?It usually boiled down to one wish.-What was it?No, you wouldn't.-I don't know about that.In that teeny, tiny, little bed?

On your wedding night?

You need room......to maneuver.I know it's not your first night together......but I'd like to think it is.It's just that from the beginning......all our marriages have been so blessed.髇.You know, it's out of love......that my husband roars so.We are very traditional people.This modern world takes a little getting used to.He'll come around.Love each other.Always.First he comes into my house, steals my daughter......and now he takes my bed? No!

Can't you see your daughter is a woman?

She was not “stolen” any more than you stole me.Or have you forgotten that room under the stairs in my father's house?

I asked for your hand properly.With respect.Who is he? He is nobody!

He is her choice.And she is our daughter.Alberto, it is from us that she's learned to be who she is.If we don't trust her, we can't trust ourselves.Say good night so they won't go to bed thinking you're furious.But I am!

I am furious with them.You should smile more.You are so handsome when you smile.First, go and wish them good night.Come on.Go.Do you like selling chocolate?

-No, not really.It's not that easy.-It's complicated.No.I believe that.I believe there's a someone for everyone.Someone who'll love you, no matter what.Would you marry someone if it wasn't your baby she was carrying?

If I loved her.Good night.Good night.-May I?Good night, Mr.Arag髇.Good night.Does the door have a lock?

-Do you think he suspects?If you show me.We're losing everything, and you want me to show you?

Look.Damn it, spread out.Spread out!

Like a butterfly.If you're going to help, help!Butterfly.Get the heat down on the grapes.Follow me.Up.Down.Up.Down.That's it.Come on, with me.-The bus doesn't leave until 11 a.m.The call of the grape robs our sleep.When she's ripe, she calls to a man.Give me that.Walk with me.Bring the chocolates.You know, everybody gives advice, how to grow them.And the doctors, they say, “Don Pedro, no chocolates.Pedro, no salt.And no cigars.And as little brandy as possible.”

What the hell do the doctors know......about the needs of a man's soul?

Nothing.May I? Oh, this one.This looks like my granddaughter's...I never noticed that.In 1580, the first Arag髇, also a Pedro, left Spain for Mexico......with a dream in his head, the clothes on his back......and a root from the family's vineyard inside his pocket.Excuse me.May I see one more?

Which one?

That's wonderful.Come.I will show you something.This is the root I brought with me.A descendant from the root......the first Pedro brought with him.All our vines come from this one.It's not just the root of Las Nubes.It's the root of our lives.Of Victoria's life.Now that you are a part of all this, a part of us......it is the root of your life.You are an orphan no longer.So you will stay with your family......while we harvest the fruit.It's a special time.It's a time of magic!

I really can't.I have commitments.What about the commitments to your family?

-What can be more important than that?Alberto.He said, “The first chance that gringo gets......he will leave her.”

-His exact words.Our most important day.The day that makes or breaks our fortunes.That's what he will throw up to her.For the rest of her life!

I know......my son.Don Pedro.You're right.It's only one day.I'll stay.Right.May I?

It's a good thing.You have no more chocolates to sell anyway.Come on.-I thought you were leaving.Don't you have chocolates to sell?

Family comes first.Hey, everybody.I'm home!

Hiya, sis!

Hi, Jos?

Hi, Grandpa.Hi, Grandma.My favorite chili's ready?

-Hi, Mom.Thanks.Who is “Pete”?

-Pa, come on.Can we begin now?

Make sure he knows what to do.We don't want him cutting himself and getting blood on the grapes.It'll ruin the taste of the wine.Aren't you happy you stayed?

Come on!

-How do they feel?Not everyone would agree.It's not easy being in charge.It wasn't for me.It's not easy for him.Every man must find his own way.But I have faith in my son.And I have faith in you.But your fly is open.My wife's family, the Aztecs......believe that you must have permission......of the four winds to harvest what the earth gives.Isn't she beautiful?

Come on, you're a married woman now!

What about Pedro?

-He's not married.Where's my hat?

Raise money through limited partnerships.-Hi, Paul.About what?

Modernizing the operation, limited partnerships?

-A partner equals trouble.I want the truth.-That's what I want.I have to leave.I have business.Don Pedro has finished your business, no?

And besides, you must see it through.-See what through?Nothing.No, we had a plan.You were to stay one night and go back to your wife.-Stick to the plan.Please.You can't help me anymore!

No one can help me.It's not your problem.It's not my problem.I can't leave.I can't.Don't think just because you married her......any of this is yours.If you married her at all.-What do you mean?What's your reason?Shutting Victoria out of your heart.Can't you see how amazing she is? How alive?

I dream of getting the kind of love she tries to give you.I would die for what you have.Why can't you just love her? She's so easy to love.You know nothing about my daughter!

You hear me? Nothing!

I know that she is good and strong......and deserves all the love this world has to give.Can't you see?

How wonderful, how special she is?

You see this?

This land? This vineyard?

This is 365 days a year.Who do you think I do this for?

For them.All of them!I love my family!

You should let them know.Paul? Hey, Paul.Brandy!

The finest.I made it myself......21 years ago.The secret about brandy is age.The secret of everything......is age.Hija, are you all right?

He only went to work.He will come back.What the hell is that?

My uniform.Of course.Newlyweds!

What else do they do but make love and war?

-Did you talk to her?Make yourself comfortable.Tomorrow we go to the festival for the wine blessing.The bus will be there.I have the perfect solution for you.Thank you.Isn't that the most romantic thing you ever heard?

-Maybe it loses a bit on translation.Thanks.The Arag髇s!The Arag髇s are coming!

Hello, how are you?

-Mar韊 Jos? -Padre.

I will now recite the Blessing of the Harvest.We thank you, Lord, for bestowing on us the bounty of thy harvest.We ask that each life here be blessed with the full measure of love......health and happiness......that those who acknowledge God justly deserve.Amen.Amen.Excellent!

Your serenade was very beautiful.Will you toast with me?

What do we toast to?

To “what if.”

To “what if.”

Father Filipo......may I introduce Paul Sutton, my new son-in-law.As you can see, a bona fide war hero.-He helped bring in the harvest.Thank you, Father.I gave her First Communion.-Thought I'd give her in marriage.A man can change his mind, can't he?

-We must tell them.What did you get it for?San Francisco.I can get you as far as San Rafael.Climb in.Thanks.-What you doing around here?It's me.-You read them.Paul, listen to me.It would have never worked for me.-I'd be miserable!You have a gun?I'll leave.Don't hit me!

I'm not gonna hit you.Betty...We could still be friends.Friends?

I thought an annulment would be easiest.You just have to sign it.I'm sorry, Paul.Paul, are you all right?

Yeah.I'm fine!

Mr.Arag髇?

Mr.Arag髇.I owe you an apology, sir.-What I did was wrong.I can't.She's like the air to me.I'm asking you for her hand in marriage.You are already married, you son of a bitch!

-My gun!You deceived me!

In my own house!In my own bed!

Stay away from her!

I want to be with her forever and take care of her.-Jos? my gun!It will be if she'll have me.I'll see you dead first!

Paul!

Stop!I love him!

I love him!

My God!

Papa!

What have I done?

Drunk!

Please!

Let me go!

Get away!

Lie down, Pedro!Don't run!

Lie down!

I'm all right!

Papa?

I was afraid.I was afraid of losing you.All of you.I didn't know any other way to love.Can you teach me?

Please, can you teach me?

The fire burned through......everything.There's no root stock left......to replant.Las Nubes...

...is finished.Has it reached the inside?

It's alive.It's alive.Las Nubes lives!

We can plant!

This......is the root......of your life.The root of your family.You are bound to this land......and to this family......by commitment......by honor......and by love.Plant it.It will grow.I don't know how.Victoria......help your husband.It's beautiful!

Ripped by: SkyFury

第五篇：岗亭管理制度

金顺盈物业管理

顺德创意产业园

岗亭（保安员值班室）管理制度

拟稿 ：

审核1：

审核2：

审核3：

审批：

金顺盈物业管理

顺德创意产业园

岗亭及监控值班室管理制度

一、目的

严格执行国家治安条例，密切配合公安机关，维护项目内人员人身财产安全。为加强项目内安全保卫工作，使出入管理规范化，特制定本制度。

二、岗亭值班人员管理

(一)岗亭值班人员配置及工作职责

1、岗亭值班配置人数为2人，分为站岗人员及值班人员。

2、值班人员是当班组长或保安队长，主要负责文件（信件、报纸）接收/发送，监控系统的报警和甄视，接听项目内投诉及报警电话等工作。

A.文件（信件、报纸、快递）接收/发送工作：在接收时，登记记录所属单位和接收人，并在 金顺盈物业管理

顺德创意产业园

车卡管理》章节。

(二)岗亭值班人员仪态仪表

1、着装

①、上班时统一着装、佩戴胸卡。

②、工作制服应干净、整齐。纽扣要全部扣好，不得敞开外衣、卷起裤脚、衣袖，领带必须结正，武装带扎紧。

③、制服外衣衣袖、衣领、制服衬衣领口处，不得显露个人衣物，制服外不得显露个人物品，如纪念章、笔、纸张、手机、锁匙扣等，服装衣袋不得装过大过厚物品。

④、当值班时间，除因公或经批准外，不准穿着或携带制服离开。

2、行为举止

①、上岗时举止应文明、大方。

②、穿着统一服装，佩戴工作证，扎系武装带。

③、不得披衣、敞怀、挽袖、卷裤腿、戴歪帽、穿拖鞋或赤脚。

④、头发要整洁，男的不留长发、大包头，蓄发不得露于帽檐外，帽墙下发长不得超过1.5厘米；不得留长鬓角，鬓发长不超过耳屏；指甲长不超过指头2毫米。

⑤、精神振作，姿态良好，抬头挺胸，不得弯腰驼背，不得东歪西倒、前倾后靠，不得伸懒腰，不袖手、插腰或将手插入衣袋，不准吸烟、吃零食。

⑥、不得哼歌曲、吹口哨、跺脚，不得随地吐痰、乱丢杂物。

⑦、注意检查和保持仪表，但不得当众整理个人衣物。

⑧、不得将任何物件夹于腋下；不得敲桌椅板凳或玩弄其他物品。

⑨、岗亭室内坐姿要端正，不得翘起二郎腿，看报纸和阅读其他无关工作的书籍杂志，打瞌睡。

⑩、岗亭站岗人员要以军姿立正站立，身体前倾10°，有来车经过距离岗位10米时立即右转体45°敬礼，且随来车行驶方向左转体45°，车过后礼毕，成立正姿势。

(三)岗亭值班交接工作管理

1、交接班前十五分钟，接班队员到达指定地点集合，并注意自身形象，不得相互追逐打闹，保持良好站姿式，不得蹲坐。

2、接班组长要组织全班队员整队、点名并统计、做好记录。统一整队步行到各岗位，途中步伐整齐一致，口号宏亮，精神抖擞。

3、接班组长负责检查队员中是否有醉酒、神志不清或其它不能上岗的现象，若有立即请其

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出列，取消其上岗资格，并报主管领导查明原因，以做出相应处罚。并注意交代当班注意事项。

4、按时交接班，不迟到、不早退、交班队员在接班队员未到达前，不准自行下岗。

5、交接班时，交班队员需将本班的治安情况，值班器械、需特别交代事项等向接班队员交待清楚，并做值班记录。交接班双方签字，以备后查。

6、接班时遇有突发事件，由交班班组负责处理并做好记录及时汇报，接班班组要积极做好协助工作。

7、出现下列情况不准交接班：

a)上班情况未交待清楚，工具、装备、钱物等未交接清楚或有损坏尚未分清责任，工作区域周边设施不完整；

b)上岗人员未到岗接班，下岗人员不准下岗（下班）；

8、发现各项记录、登记本上有乱涂乱写现象，及工作台、工作室不清洁的不予交接；

9、在交接过程中，发生事件时，应立即停止交接，由交班人员负责处理，接班人员协助；10、11、交接班时，交接双方要相互敬礼。交接工作的主要内容具体如下：

A.人员出入登记情况，标注有无异常情况发生，是否已经处理； B.车辆出入登记情况，标注有无异常情况发生，是否已经处理；

C.租户或其他人员的投诉处理登记情况，标注是否处理，是否反馈回访； D.文件或信件接收发放情况，标注有无错漏，退回处理； E.项目内巡查登记情况，标注有无异常情况发生，是否已经处理； F.车辆停车卡发放/收回情况，标注有无收费，或卡遗失需补发等情况。

三、岗亭设备使用标准及维护办法

(一)监控设备

1、据《监控管理制度》值班人员应随时查看监控实时录像内容，不得私自拷贝、删除、录制录像内容，不得将已备案的录像内容私自转借、出售。

2、妥善管理监控设备，不得有被盗失的情况发生。如遗失，则追究当值人员责任并照价赔偿。

3、非人工操作不当损坏的设备故障时，应记录备案，及时联系监控设备管理员要求处理，同时在无监控录像时，提高安防意识，加强巡逻次数。

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(二)电脑设备

1、当值时间，不得使用电脑做与工作无关的事宜，不得玩电脑游戏，聊天。

2、任何时段，岗亭值班人员和安保人员不得观看或下载与工作无关的资料，视频录像、音频音乐。尤其是国家禁止内容（色情、暴力等）。

3、管理人员要定期对电脑硬盘存储的资料更新检查。

4、妥善管理电脑设备（包括机箱里的零件），不得有被盗失的情况发生。如遗失，则追究当值人员责任并照价赔偿。

5、非人工操作不当损坏的设备故障时，应记录备案，及时联系电脑维护员要求处理，同时在无电脑操作时，做好手工登记明细工作，以便以后重录入电脑存储和翻查。

(三)道匝设备

1、保障正常升降栏杆，开关闸门。

2、对冲岗者，进行报备并通知巡逻人员跟踪处理，特殊或危险情况及时报警。

3、非人工操作不当损坏的设备故障时，应记录备案，及时联系工程人员要求处理。故障时，站岗人员应用正确地交通指挥手势指引车辆出入项目内。

(四)空调使用说明

1、空调使用时间：春夏室内温度达到30℃以上，可开冷气，保持室内温度在22—26℃左右；秋冬室内温度降到10℃以下，可开暖气，保持室内温度在22—26℃左右；不易太冷或太热，影响设备运作。

2、室内无人时，应关闭空调。若因未及时关闭造成损耗的，由当值人员担当损耗价值（即支付电费）

3、非人工操作不当损坏的设备故障时，应记录备案，及时联系工程人员要求处理。

(五)电话使用说明

1、接打电话应注意相应的电话礼仪，不得因用语遭到投诉。

2、接听投诉电话时，需耐心听取，并详细记录。不得和投诉者正面争执，叫嚣。

3、接到行业竞争者的虚假打探电话，要学会辨别和处理。不得透露公司内部的保密资料，一旦发现泄密者，根据泄密后造成公司损失的事态严重状况，酌情处理。

4、任何时段，不得拨打私人电话，尤其是当值晚班的安保人员。若因拨打私人电话产生相关费用，一经查出拨打者要进行严肃的处理，并由拨打者承担电话费。

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5、电话使用情况，可以相互监督举报。

四、岗亭清洁/保洁管理

(一)清洁周期

1、每天岗亭值班人员上岗前，对岗亭室内进行打扫。且交接班时，进行保洁工作。

2、每月岗亭值班人员对岗亭机器设备进行检查，做力所能及地清洁工作，如电脑键盘灰尘清理、空调隔尘网的清洗等。

3、不定期地清洗岗亭玻璃及外围墙。

4、不定期清理岗亭顶台上垃圾或树叶等废弃物品。

5、每天对道匝的清洁，包含擦拭出卡机和出卡口。

(二)保洁标准

1、岗亭值班人员应保持并清洁室内卫生，做到窗明几净，物品摆放整齐，不得牵线乱搭。

2、做好通风工作，注意传染疾病的传播。

3、车辆进出通道无堆放杂物，并干净整洁。

4、出卡机无明显污渍，无杂物堵住出卡口。

五、道匝工作流程

(一)车道

1、当有车辆驶进/出项目内时，应迅速指引车辆慢行。校对《项目内企业车辆车牌登记表》，对其身份进行验证放行。

2、未登记在册的车辆，进行车辆登记（包括车牌号、驾驶者的行车证号、拜访公司名称及室号、车载人员数量等），并通报核，对无误便放行。

3、公司领导及特殊车辆迅速放行（特殊车辆指：110、119、120及执行公务的警用抢险应急车辆）。

4、对驶出项目内的车辆，岗亭值班员均要认真检查车辆是否载有货物。

5、对载有货物的车辆，要求驾驶员自觉出示公司签发的租户（施工队）出货物资放行条或购物发票。认真检查单据是否过期，单据是否伪造，确认物单相符，方可放行。

6、停车收费时，均需双手接递停车卡、单据、钱币。对拒付停车费者且

7、外来车辆在驶出项目内时，岗亭值班员应通过停车场管理系统电脑仔细核对进、出场车辆图像，确认无误并根据停车场收费标准收费及收回停车卡后方可放行，如发现进、出

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场车辆图像不符，一律不得放行，并报告主管人员协助处理。

8、对遗失“车辆停车卡”的车辆不得放行，并要求车主到物业管理部办理相关手续。

9、当遇到车辆“冲卡”时，尽量追，并迅速向领导及派出所报告，做好记录。

10、如遇到拒绝交费的车主，应耐心做好解释，劝其按章交费，引导车辆停放到不影响交通堵塞的地方。

(二)人行通道

1、当发现租户工作人员或公司同事双手提（拿）着重物进出大门有困难时，应主动提供帮助，并及时开启门闸等。

2、非项目内工作人员凭有效出入证（卡）进、出项目内，谢绝推销或其他闲杂人员进入。

3、如属推销人员，登记其证件及写保证书，教育后劝离出区（如属租户带入区，须同租户讲明道理，请其支持项目内的管理工作，勿再带人入区搞推销）；

4、如属装修工师傅，检查其工卡与相关证件。如属越区，可作收卡处理或登记，并警示其勿在项目内内闲逛；

5、如属闲杂人员或盲流，查验其证件并登记，如无证件，应通知领班带回物业管理部办公室，由其留下自述自写个人相关信息，可按保证书形式，经检查无误后清理出区。

6、来访人员须明确说出所找业主的姓名、楼座等，必要时可用对讲机通话，确认后登记进入。

7、值班员在登记前，应认真核对证件，若不符，谢绝入内；若相符，应清晰登记来访人姓名、有效证件名称及号码、出入证号码等。

8、若遇上级领导或前来指导、参观的社会各界人士来项目内，岗亭值班人员应立即起立敬礼。然后，将参观客人的人数、单位等情况记录清楚，备查。

9、若遇不愿出示证件，蛮横无理者，应耐心做好解释工作，尽可能消除其不满情绪。

10、租户搬迁或施工人员离场时，岗亭值班员首先应留意搬迁物品是否有项目内企业内的公用物品和公司内部用品资料，若发现有时应及时询问，必要时报有关领导。

11、凡3、4、5项中所列人员，均应调查其是否带有作案工具或可疑物品，如有应立即交与公安机关核实(如打BPC指纹等排查其是否有前科?)（即使未有可疑物，形迹可疑也可交由公安机关处理）。

(三)注意事项：

1、问好时声音要适中，通常为30—50分贝，语调温婉，充满感情，微笑自然，露出6颗牙

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齿，表情大方，并遵循问好的“五米原则”；

2、双手操作工作；在指挥车辆时，动作要求标准，干净利落，不得错误指挥；

3、检查民工、装修工时同样热情、有礼，通常尊称“师傅”，不得怠慢、刁难民工、装修工师傅；

4、贯彻接一待二应三的法则，不冷落出入卡口的每一位客人。

六、停车卡管理

(一)停车卡的分类(二)停车卡的发放/回收(三)收费标准

七、岗位值班人员服务用语规范

1、礼貌服务用语五十句：

1、请！

2、您好！

3、欢迎。

4、恭候。

5、久违。

6、奉陪。

7、拜访。

8、拜托。

9、请问？

10、请进！

11、请坐！

12、谢谢！

13、再见！

14、对不起。

15、失陪了。

16、很抱歉！

17、请原谅。

18、没关系！

19、别客气！20、不用谢！

21、请稍等。

22、请指教。

23、请当心！

24、请走好。

25、这边请。

26、您先请。

27、您请讲。

28、您请放心！

29、请多关照。30、请跟我来。

31、欢迎光临！

32、欢迎再来！

33、请不要着急。

34、请慢慢地讲。

35、让您久等了！

36、给您添麻烦了。

37、希望您能满意！

38、请您再说一遍。

41、我能为您做什么？

42、很乐意为您服务！

39、请问您有什么事？40、请问您是否捉找人？

43、这是我应该做的。

44、把您的需求告诉我。

45、我会尽量帮助您的。

46、您再帮您想想办法。

47、请随时和我们联系。

48、请您多提宝贵意见！

49、有不懂的地方您尽量问。50、您的需求就是我的职责。

2、对来访人员应说：

 “您好，请问您上哪一座楼哪一层？”

 “请您出示证件，来访登记。”

 “对不起，您要找的人不在，请您稍后与他联系好吗？”

3、当来访人员离开时应说：

 “谢谢您的合作，欢迎您再来，再见。”

4、对违章行、停车者应说：

 “对不起，我们的停车场是单行路线，请您按规定方向行驶！”

 “对不起，消防通道禁止停车，请您将车泊在车位里好吗？”

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 “谢谢，您的合作”

5、对车场内闲杂人员等应说：

 “您好，为确保您的安全，请您不要在车场玩耍。”

 “多谢，您的合作”

6、车辆进出与管理收费时应说：

 “您好，您的车位使用费是——元。”

 “这是您的收据，祝您一路顺风。”

 “请您将门窗锁好，贵重物品请随身带走，不要放在车内。”

7、对方没有出货物资放行条或发票，要求对方返回开具时，应礼貌地说：  “真对不起，麻烦您再返回一趟，将物资放行条开来”， “我们这样做，是为了保护业主的财物不受损失”

 “如果我们不这样，就不称职，领导知道了会处分我们的，请先生（小姐）谅解”，

对方开来放行条后应说“多谢合作”。

八、附件

(一)设备价格表

(二)车辆/人员出入登记表(三)设备故障报修表(四)岗亭工作交接表(五)物品放行条

(六)项目内所有企业车辆车牌登记表