第一篇：英语写作：发货延迟的抱怨信函写作范本
美联英语提供：英语写作：发货延迟的抱怨信函写作范本
小编给你一个美联英语官方试听课申请链接：http://www.xiexiebang.com/?tid=16-73374-0
Complaints & Claims(抱怨和索赔信函)的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。它通常是买方由于对收到的货物不满而书写，如：货物未按时到达;货物虽抵达，但与订单所载不同;货物有损毁现象;货物数量短缺或多余;货物质量与样品不符;服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。
书写抱怨、索赔信函时，不妨开门见山提出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞(除非你所抱怨的问题反复发生，且多次投诉而毫无结果)。
For Delay in Shipment(由于发货延迟而抱怨)
Dear Sirs，The furniture we ordered from you should have reached us a week ago.The delay in delivery has put us to great inconvenience.It is therefore imperative that you dispatch them immediately.Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.Please look into the matter as one of urgency and let us have your reply as early as possible.Yours faithfully
亲爱的先生们：
我方从贵方订购的家具应于一星期前收到。发货的延迟给我方带来了很大的不便。因此，贵方必须立即发货，否则我们将被迫取消订单，到另处订货。
请紧急处理此事，并尽快告知结果。抱怨信函写作包装不妥
Complaints & Claims(抱怨和索赔信函)的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。它通常是买方由于对收到的货物不满而书写，如：货物未按时到达;货物虽抵达，但与订单所载不同;货物有损毁现象;货物数量短缺或多余;货物质量与样品不符;服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。
书写抱怨、索赔信函时，不妨开门见山提出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞(除非你所抱怨的问题反复发生，且多次投诉而毫无结果)。
For Poor-Packing(由于包装不妥提出索赔)
Dear Sirs，We are writing to inform you that the toys covered by our order No.519 arrived in such an unsatisfactory condition that we have to lodge a claim against you.It was found upon examination that 10% of them are broken and some are badly scratched，obviously due to the improper packing.Therefore，we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost.This is the amount by which we propose to reduce our selling price.If you cannot accept，I’m afraid we shall have to return them for replacement.Sincerely yours，亲爱的先生们：
我们写信通知贵方，519号订单玩具已收到，但货物状况很不令人满意，故我们不得不提出索赔。经检查，我们发现有10%的货物破损，而且另有一些也有严重磨损现象。很明显，这是由于包装不妥造成的。因此，我们无法以原价售出货物。建议贵方依照发票金额给予20%的折扣，这是我们所建议降低的售价额度。如果贵方无法接受，我们将不得不退货，要求替换。
美联英语：www.xiexiebang.com
第二篇：商务英语写作之发货延迟
商务英语写作之发货延迟
商务英语写作之发货延迟：当你遇到对方发货言辞的情况，你知道如何用商务英语写作抱怨信吗？现在，就来看看外语教育网为您准备的商务英语写作之发货延迟吧，让你以最快的速度解决所有烦恼。
下面我们先来介绍一下商务英语信函——Complaints & Claims（抱怨和索赔信函）。Complaints & Claims的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。它通常是买方由于对收到的货物不满而书写，如：货物数量短缺或多余；货物质量与样品不符；服务不合理以及收费过高；货物未按时到达；货物虽抵达，但与订单所载不同；货物有损毁现象等，这些均是抱怨、索赔的正当理由。
书写抱怨、索赔信函时，不妨开门见山提出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。内容应清楚、有理、明确，语气要坚决、简洁。避免使用愤怒和使对方过于难堪的措辞（除非你所抱怨的问题反复发生，且多次投诉而毫无结果）。
For Delay in Shipment（由于发货延迟而抱怨）
Dear Sirs,The furniture we ordered from youshould have reached us a week ago.The delay in delivery has put us togreat inconvenience.It is therefore imperative that you dispatch themimmediately.Otherwise we shall be obliged to cancel the order andobtain the goods elsewhere.Please look into the matter as one of urgency and let us have your reply as early as possible.Yours faithfully
亲爱的先生们：
我方从贵方订购的家具应于一星期前收到。发货的延迟给我方带来了很大的不便。因此，贵方必须立即发货，否则我们将被迫取消订单，到另处订货。
请紧急处理此事，并尽快告知结果。
第三篇：经典：商务英语10种抱怨信函写作篇
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经典：商务英语10种抱怨信函写作篇
Complaints & Claims（抱怨和索赔信函）抱怨、索赔信函的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。它通常是买方由于对收到的货物不满而书写，如：货物未按时到达；货物虽抵达，但与订单所载不同；货物有损毁现象；货物数量短缺或多余；货物质量与样品不符；服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。
书写抱怨、索赔信函时，不妨开门见山出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞（除非你所抱怨的问题反复发生，且多次投诉而毫无结果）。
1）For Delay in Shipment(由于发货延迟而抱怨)
Dear Sirs ，The furniture we ordered from you should have reached us a week ago.Needless to say , the delay in delivery has put us to great inconvenience.It is therefore imperative that you dispatch them immediately.Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.Please look into the matter as one of urgency and let us have your reply as early as possible.Yours faithfully，亲爱的先生们：我方从贵方订购的家具应于一星期前收到。不用说，发货的延迟给我方带来了很大的不便。因此，贵方必须立即发货，否则我们将被迫取消订单，到另处订货。
请紧急处理此事，并尽快告知结果。
2）For Poor-Packing（由于包装不妥提出索赔）
Dear Sirs ，We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you.It was found upon examination that 10%of them are broken and some are badly scratched , obviously due to the improper packing.Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost.This is the amount by which we propose to reduce our selling price.If you cannot accept , Im afraid we shall have to return them for replacement.Sincerely yours ，亲爱的先生们：我们写信通知贵方，519号订单玩具已收到，但货物状况很不令人满意，故我们不得不提出索赔。经检查，我们发现有10％的货物破损，而且一些也有严重磨损现象。很明显，这是由于包装不妥造成的。因此，我们无法以原价售出货物。建议贵方依照发票金额给予20％的折扣，这是我们所建议降低的售价额度。如果贵方无法接受，我们将不得不退货，要求替换。
3）For Damage of Goods（由于货物损坏而抱怨）
Dear Sirs，Our order No.JT-8 The glassware you supplied to our order of 3rd July was delivered by the shipping company this morning.The 160 cartons containing the goods appeared to be in perfect 洛基国际英语
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condition.But when I unpacked them with great care , I regret to report that 10 cartons of glassware badly cracked.We trust you can understand that we expect the compensation for our dam aged goods.Yours faithfully，亲爱的先生们：订单JT－8号我方于7月3日从贵处订购的玻璃器皿已于今早货运公司送到。装有货物的160个纸箱完好无损。但当我们小心打开检查时，发现有10箱玻璃器皿严重破损。相信贵处能理解我方要求对损坏货物进行赔偿。
4）For Incomformity（由于货物不符而抱怨）
Dear Sirs ，On March 12, we ordered 1,200 shirts size 42.But unfortunately ,we received completely different articles-children clothes today.We can only presume that a mistake was made and the children clothes were for another order.As I have several customers waiting , please arrange for the replacements at once.Faithfully yours，亲爱的先生们：三月十二日我订购了一千二百件四十二号男式衬衣。但不幸的是，今天我们收到了完全不同的货物――儿童服装。我们想贵方一定搞错了，儿童服装是另一份订单。由于有几位客户在等货，故请贵方立即安排更换货物。
5）For Unacceptable Substitute（由于无法接受替代物而抱怨）
Dear Mr.Cliff，During the past three months I have placed two sizable orders for The Handy Desk Companion by Roy.specifying the hard back binding.But both time you sent me paper-back binding because you were out of stock on the hard-back.Fortunately ,I am still selling a few of the paper backs ,but more and more customers ask for the hard-back ones.(At least two of our competitors have this reference book in hard-back in our cities).“成千上万人疯狂下载。。。
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第四篇：英语申请信函写作
考研英语申请信写作介绍及经典范文
当一个人想得到某种机会或某些东西，如申请得到奖学金、求学、申请出国签证等，往往通过申请信来请求。申请信如何分段，没有严格的规定，其内容一般应包括以下三个部分：申请的具体内容和缘由；自己的情况和条件；提出要求，如回信、面试等等。
对于不同的申请内容，在介绍自己情况的时候也要有不同的侧重。例如在求学信中，应比较侧重介绍自己已有的学位及专业情况；在申请留学经济资助的信中，应着重介绍自己的学业及学术水平，因为国外很多学校颁发奖学金是以此为标准的。
写申请信应注意：第一，语气要诚挚友好千万不要表现出强求的意思；第二，对于申请的内容和原因一定要写得非常清楚；第三，尽管不能表现出强求的意思，但是期望得到的心情一定要表达出来。
以下是两封申请信，第一封是求学信，另一封是申请留学资助的，第一封信用的是齐头式，第二封信用的是缩进式，信头和信内地址都已省略。
［Directions］: You are a student of Huabei University,.Write an application to get a scholarship for your graduate study in another university in America.You should write about 100 words.Do not sign your own name at the end of your letter,using “Li Ming” instead.You do not need to write the address.［参考范文之一］ Dear Sir or Madam: I am writing to apply for admission to your university to pursue my M.S.degree.I have read the annual prospectus issued by your university and found that it has the best graduate program of chemistry.I am greatly interested in the program.I graduated in 2004 from Huabei University, majoring in Chemistry and holding a B.S.degree.At university, I took many fundamental courses in Chemistry and my English is excellent as I had served as the head of English Association for two years.Since then I have been teaching Chemistry in Beijing Normal University.Through my teaching experience, I have not only deepened my understanding in this field, but mastered many complicated research skills as well.Two of my former professors and the present dean of our department have kindly written letters of recommendation for me, as enclosed with this letter.Thank you very much.I look forward to hearing from you soon.Sincerely yours, Li Ming ［参考范文之二］ Dear Sir or Madam:
I wish to apply for admission to your department as a graduate student.I am writing to ask whether it will be possible for you to grant me a full scholarship, considering my academic record and the fact that I have no relatives or friends in America who can act as my sponsor.I completed a four-year course in chemistry at Beijing University last June.During my four years in the university, I have passed all the required courses of study with satisfactory marks.With Chemistry as my major, I minored in Physics and Mathematics.Enclosed herewith is my transcript from the department concerned.My English is very good.I have been learning English since early childhood with the help of my father who is a professor of English in Fudan University, Shanghai.I therefore believe that I will not have language difficulties while studying in the United States.I should be most grateful if you would give my request favorable consideration.Thank you very much and look forward to your reply.Li LI 英语留学申请信五例 【例一】
Post Office Box 2418 Branch 28-5 Post Code 100081 Beijing, P.R.C.November 12, 1997 The Registrar of Admission The Graduate School of the Pennsylvania State University U.S.A.16802 Dear Sir: I am deeply interested in your graduate school in the Department of MechanicalEngineering, and plan to apply for admission for the fall of 1998.My GPA in the university was 3.5, and I plan to take TOEFL and GRE in October and December, 1997, respectively.Please send catalog and application forms to me.I shall be greatly appreciated.Very truly yours, Wang Yang 【例二】
Department of Applied Physics Tsinghua University, 100084 Beijing, China Sept.11th, 1999 RE: Applying for Admittance Office of Graduate Admissions Boston University Massachusetts, U.S.A.Dear Sir, I am writing in the hope that I may obtain an opportunity to further my study in Applied Physics toward Master degree in your university.My name is Li Jin, an undergraduate student of the Department of Applied Physics, Tsinghua University(China).Next year in the summer, I will graduate and get my BS degree.I plan to continue my study and research in this field under the instructions of firstclass professors and in a dynamic academic atmosphere.I chose Boston University because there are a congenial team of researchers, an array of databases and research projects in your school of Physics.I believe my interests are extremely congruent with the strengths of the school.And my solid academic background will meet your general entrance requirements for graduate study.I will appreciate it very much if you could send me the Graduate Application Forms, the Application Form for Scholarships/Assistantships, a detailed introduction to the School of Physics, and other relevant information.My mailing address is shown on the top of this letter.I am looking forward to hearing from you soon.Sincerely yours, Li Jin 【例三】
English College Beijing Foreign Language University Beijing 100083 P.R.China June 16, 1999 Office of Admission Huntington University Dear Sir, Thank you for your letter and the application forms.Enclosed you will find the completed forms and three checks(80 dollars)for the application fee and the first months rent for dormitory.The additional 5 dollars will be deposited at your college.I shall appreciate any favorable action you might take in admitting me to your college for the spring semester of 1998.I am most anxious to hear from you soon.Sincerely yours，Zhao Pengfei 【例四】
Department of Finance and Econmics Shanghai Jiaotong University Shanghai 200043 May 1, 1999 Graduate School Oxford University London Dear Sir: Thank you for your email and kind offer!Definitely, I would like to try to apply for a visa for the winter quarter.I understand that both you and Professor Black have tried very hard to help me with my situation and I appreciate your efforts.As it is true that nobody really knows why the visa officers refuse certain applicants and allow others, I have been told by several successful visa reapplicants that reapplying with a new I20 with a slightly different offer from the US schools would help.For example, a slight increase in financial aid and so on.I don't know whether this is something possible for you to consider for my situation.But I would really appreciate if you could consider some possibilities.I know that I have given you enough trouble and please ignore my request if it is too difficult for you to do.I will simply try my best to get my visa and come to your school.英文留学申请信四例 【例一】
Communication Department Fudan University Shanghai 200056 P.R.China March 23, 2001 Graduate School University of Toronto Toronto, Ontario Dear Sir, I have just received from your office an application form and information for international students.However, I have completed and submitted the same form and paid the admission/evaluation fee before.Would you please tell me if my application and fee have reached you or if the recent materials were sent to me by mistake? Thanks for your assistance.Yours sincerely, Luan Jinfu 【例二】
Department of Computer Beijing University Beijing 100087 P.R.China 1st May, 2000 Office of Admission University of Auckland Private Bag Auckland New Zealand Dear Sir, I am going to graduate from Department of Computer in Beijing University in June next year.I am very eager to enter the Graduate School of your university next fall to study applied computer for Ph.D.degree.I would appreciate it very much if you would send me a graduate catalog of your university and any other necessary information, and also a set of application forms for admission.Thank you for your kind assistance.Sincerely yours，Wang Feng 【例三】
Department of Applied Mathematics Wuhan University Wuhan 430000 P.R.China March 16, 1999 Office of Foreign Admission University of Waterloo Waterloo, Ontario Canada Dear Admission Officer: I am ×××, the Chinese applicant who desires to pursue my Ph.D.study in your honored program.I am very sorry to inform you that I presently cannot afford the application fee you demand because of the following reasons: 1The high foreign currency exchange rate, US = 8.9 RMB;2.My relative low monthly income, about 200 RMB(equal to only);3.The extremely strict limitation in China to obtain foreign currency, esp.U.S.Dollar in near future.According to current foreign currency regulation, only citizens who get visa can have at most ,000 exchanged.I got excellent scores on TOEFL(63/62/67, total: 640, May, 1998)and GRE(V: 700, Q: 800, A: 800, total: 2,300, Nov.5th, 1998).My graduate GPA is 3.7.I sincerely hope you can consider my situation and review my application first.Thanks a lot.Your kindness is greatly appreciated.Yours truly，Fang Lin 【例四】
Department of Chemical Engineering Tsinghua University Beijing 100084 China Jan.6, 1994 Office of Foreign Admission University of Birmingham P.O.Box 363 Birmingham B152TT U.K.
Dear Sir: I wish to pursue a doctoral degree in Chemical Engineering at your institution.My desired date of entrance is fall, 1994.Please send me necessary application forms at your early convenience.If possible, I also wish to obtain a graduate assistantship so that I may support myself and obtain more practical experience while pursuing graduate study.I obtained my B.E.(Chemical Engineering)in 1989 and M.S.(Chemical Engineering)in 1992 from Tsinghua University.At present, I work as a teacher at the same university.考研英语作文留学和奖学金申请信范文
留学申请信和奖学金申请信中须写明下列几点：（1）写明申请学校和所学专业。（2）提供申请人的个人资历。（3）索取申请学校相关的申请表等。
一、留学申请信（Application for Admittance）
经典范文之一
Dear Sir，I am going to graduate from Department of Computer in Huabei University in June next year.I am very eager to enter the Graduate School of your university next fall to study applied computer for Ph.D.degree.I would appreciate it very much if you would send me a graduate catalog of your university and any other necessary information,and also a set of application forms for admission.Thank you for your kind assistance.Sincerely yours，Wang Feng
经典范文之二
Dear Sir，I am writing in the hope that I may obtain an opportunity to further my study in Applied Physics toward Master degree in your university.My name is Li Jin,an undergraduate student of the Department of Applied Physics,Huabei University.Next year in the summer,I will graduate and get my B.S.degree.I plan to continue my study and research in this field.I chose Boston University because there are a congenial team of researchers,an array of databases and research projects in your school of Physics.I believe my interests are extremely congruent with the strengths of the school.And my solid academic background will meet your general entrance requirements for graduate study.I will appreciate it very much if you could send me the Graduate Application Forms,the Application Form for Scholarships/Assistantships,and other relevant information.My mailing address is shown on the top of this letter.I am looking forward to hearing from you soon.Sincerely yours，Li Ming
二、奖学金申请信（Applications for Scholarships）
经典范文之一
Dear Sir：
I should like to apply for one of the scholarships that your department may be offering to students from other countries.Would you please send me the necessary application froms and any further details about the scholarships.I am a postgraduate student in Beijing Science and Engineering University.I major in microelectronics engineering, and do some research work during my study years.I hope to have a further study and continue to do my research work if I succeed in obtaining the engineering scholarship.Enclosed please find two letters of recommendation and my score report card.Thank you for your consideration.I look forward to your reply.Respectfully yours，Ma Minghao
经典范文之二
Dear Dr.Gomes：
I have read the announcement of the scholarship in chemistry that the University of Colorado is offering,and I would like to submit my application.The enclosed application form for admission to the graduate school of your university will give my educational history.However,I would like to point out that I have just received an M.S.Sincerely yours，Li Ming
经典范文之三
Dear Sir：
I am writing to you in the hope of obtaining the scholarship in history to support my study and some research work.I am a graduate student in the Department of History in the Northeast University for Nationalities.In addition to study and research work,I also write books.Recently I have finished a book on the history of the Oroqen nationality in China,which is to be published by the World Book Publishing House in the coming year.I would like to focus on that field for my advanced studies.Enclosed please find three letters of recommendation and my resume.Thank you for your time and consideration.I look forward to your reply.英语语言学校申请咨询信样本
你 的 姓 名(拼 音)你 的 地 址(拼 音)写 信 日 期 所 申 请 的 学 校 校 名 所 申 请 的 学 校 的 地 址 Dear Sir/Madam, I am writing to enquire about English language courses.I would be pleased if you would send me information regarding the type, level and length of courses you run, their timetable and tuition fees.Please also inform me of the arrangements for living accommodation and an indicative fee for this.Thank you.Yours sincerely, 你 的 签 名
第五篇：商业信函写作（范文）
商业信函的写作要求
商业信函不同于文学创作。文学作品忌显不忌隐，忌直不忌曲，而商业信函应清楚明确，不隐不曲。商业信函的写作要求是：
1、主题突出，观点明确
商业信函是为开展某项商业业务而写的，具有明显的目标。信文内容应紧紧围绕这一目标展开，不要涉及无关紧要的事情，以免冲淡主题；也不必象私人一般信函那样，写入问候、寒喧一类词语。向对方提出的问题要明确，回答对方的询问也要有针对性，不能答非所问，或故意绕弯子，回避要害。鉴于商业信函往来涉及经济责任，所谈事项必须观点明确，交待清楚。例如答复对方订货要求时，必须将供应商品的规格、性能、供货日期、价格与折扣条件、交货方式、经济责任等，一一交待清楚，切忌含混不清，以免日后纠纷。
2、面向对方
为促进双方经销往来，信函应给对方一个好的印象。因此，在写信之前，要设身处地想一想：对方的需要：对方的处境、利益与困难；如何在互惠互利的前提下尽可能考虑对方的需求，还要考虑对方的地位、身份、专业知识、文化程度，接受能力等，使对方正确理解信中所谈内容。
态度诚恳是指信文内容应实事求是，不要夸夸其谈，弄虚作假。同时即使对方提出的要求不能接受，也应用委婉地语气加以
解释，以求保持良好关系，不致损害以后的买卖来往。
3、实事求是，谦恭有礼
经商往来要求实事求是，遵守职业道德，维护企业与个人的信誉，不得蓄意欺骗对方或设下圈套诱使对方上钩，以谋求不正当利益。谦恭有礼不是仅说几句客套话，而是要尊重对方，讲究文明礼貌。例如，收到对方来函，应尽快给以答复，拖延回信的做法是不礼貌的。
4、结构严谨、首尾圆合
结构严谨，要做到这一点应在动笔之前，首先把所要写的内容有条不紊地组织起来，列成提纲或打草稿，以免结构松散，首尾脱节。
商业信函的特点是开门见山。可在信的开头直接进入主题而不落俗套。在信的结尾可提出各种希望等。
5、语气平和，用词准确
为了达到买卖往来的目的，注意写信的口吻与语气是很重要的。商业信函的语气要平和，要平等相符，不得用命令或变相威胁的语气，要做到不卑不亢。
用词要准确，不要用一些晦涩的或易于引起歧义的词语。用词不当或不准确，常常会使对方引起误解，甚至被人利用而导致一方经济损失。例如提请对方供货时，不要用“大量”、“许多”一类词语，应具体说明数量。同样，报价不能笼统地说“合理价格”或“市场价格”，而应说明具体价格为多少，用何种货币，怎样结
算，有没有各种附加收费，尽量避免使用“大约”、“左右”一类词语。答复对方的来信，最好说明那封来信的日期、内容、编号，不要笼统地说“来信收到”或“上月来信”等，因为来信可能不止一封。
此外，信文用字应规范化，还要正确使用标点符号。
6、清楚简洁，注意修辞
信文内容与形式都要做到清楚简洁。做生意讲求效率与节省时间。清楚简洁的书信最受欢迎。要避免使用长句冗词以及不必要的修辞词。
商业信函以实用为宗旨，它不象文学作品那样讲究修辞，但必要的修辞也是不可少的。不通顺或逻辑混乱的语句，就会影响意思的表达和信息的交流。
最后要养成寄信前至少检查一遍的习惯。除核实内容是否完整、事实是否准确外，还要检查语句是否有毛病，以及检查信件是否能为对方理解和接受，经过检查认为满意后，再签名寄出。
中文商务信函写作格式
对秘书人员而言，写成一封得体、明确的信，不仅要有对书信内容所涉业务或相关背景的熟悉，还应了解中外书信的基本规范。
中文书信内容的结构，主要由称呼、启词、正文、酬应过渡、祝颂词、签署、日期等七部分组成。
1、称呼 称呼是写信人对受信人的尊称，主要依据相互间的隶属关系、亲疏关系、尊卑关系、长幼关系等而定，一般都用“敬语＋称谓”的形式组成。如：“尊敬的王总经理”、“亲爱的刘主任”、“尊敬的董事长先生阁下”等。对某些特殊的内容或与境外华文地区的人员往来还可加上“提称”如：“尊敬的王博士总经理海成先生台鉴”、“亲爱秘书明玉小姐雅鉴”等等。（顶格写，后面加冒号。）
2、启词 启词是信文的起首语，可有多种表示法。如问候式的“您好”、“别来无恙”；思怀式的“久不通信，甚为怀想”、“去国半载，谅诸事顺遂”等；赞颂式的“新春大吉”、“开张大吉”等；承前式的“上周曾发一传真件，今仍具函，为××事”，“贵公司×月×日赐函已悉”等等。不分对象，不论内容，一律以“您好”为书信之启词，实在极不恰当。此外，公务书信的启词还可用“兹为、兹因、兹悉、兹经、兹介绍、兹定于”；“顷闻、顷悉、顷获”；“欣闻、欣悉、欣逢、值此”，以及“据了解、据报、据查实”等一系列公文用语，以提领全文。（在称呼下面另起一行，前空两格！）
3、正文 正文是书信的主体，是书信能否达到写信人理想效果的关键。一封信可以专说一件事，也可以兼说数件事，但公务书信应该一文一事。正文要清楚、明了、简洁，并注意情感分寸，不应有昵亵轻狂之嫌，也不可显侮蔑轻慢之意。（在启词下面另起一行空两格。）
4、酬应过渡 正文结束时，可写几句酬应性的话作为全文的过渡。如“我方相信，经过此次合作，双方的友谊将有进一步发展”。又如“再次表示衷心的感谢”或“代向公司其他同志问候”等等。也有用公务书信的常用结语过渡，如“特此函达、特此说明、特此重申、特此函询、特此致歉”，或“肃此专呈、肃此奉达”，也有“特此鸣谢、敬请谅解、尚祈垂察、务请函复、至希鉴谅”，以及“承蒙惠允、承蒙协办、承蒙惠示、不胜荣幸、不胜感激”等等。（过渡一下更符合礼仪规范）
5、祝颂词 书信的最后，写祝颂词是惯例。由于写信人与受信人的关系各有不同，书信内容各有不同，祝颂词的写法便呈多种多样。诚祝生意兴隆”等等，有时，往往用简单的一两句话，写明希望对方答复的要求。如“特此函达，即希函复。”同时写表示祝愿或致敬的话，如“此致敬礼”、“敬祝健康”等。祝语一般分为两行书写，“此致”、“敬祝”可紧随正文，也可和正文空开。“敬礼”、“健康”则转行顶格书写。
6、签署 书信的签署以写信人全名为要，不能只签个姓氏或习惯称呼，如“老王、小王、小李、张主任、赵经理”等，而要完整地写成“××部主任张金水”、“××公司经理王富成”或者 “××公司办公室秘书李倩”、“××部业务员刘震”等。今天，许多书信都以计算机制成，但即使已打印了姓名，仍应再以手书签署一遍，这既表信用，亦示诚意。对某些特殊对象，署名后应有具名语，如“谨上、谨呈、敬述”等，以表示对受件者的尊重。(通常中文
信函写在结尾后另起一行(或空一、二行)的偏右下方位置，但一般E-mail商务信函也可靠左)以单位名义发出的商业信函，署名时可写单位名称或单位内具体部门名称，也可同时署写信人的姓名。
7、日期 日期明确本是应用文写作的基本要素，书信自然不可缺了这一项。日期必须准确，表现出写信人的负责态度，而万一记错日期，也许会因此而误事。（写信日期-般写在署名的下一行或同一行偏右下方位置。）
中文商务信函的写作格式
如同一般信函，商业信文一般由开头、正文、结尾、署名、日期等5个部分组成。
(1)开头
开头写收信人或收信单位的称呼。称呼单独占行、顶格书写，称呼后用冒号。
(2)正文
信文的正文是书信的主要部分，叙述商业业务往来联系的实质问题，通常包括：
①向收信人问候；
②写信的事由，例如何时收到对方的来信，表示谢意，对于来信中提到的问题答复等等；
③该信要进行的业务联系，如询问有关事宜，回答对方提出 的问题，阐明自己的想法或看法，向对方提出要求等。如果既要向对方询问，又要回答对方的询问，则先答后问，以示尊重；
④提出进一步联系的希望、方式和要求。(3)结尾
结尾往往用简单的一两句话，写明希望对方答复的要求。如“特此函达，即希函复。”同时写表示祝愿或致敬的话，如“此致敬礼”、“敬祝健康”等。祝语一般分为两行书写，“此致”、“敬祝”可紧随正文，也可和正文空开。“敬礼”、“健康”则转行顶格书写。
(4)署名
署名即写信人签名，通常写在结尾后另起一行(或空一、二行)的偏右下方位置。以单位名义发出的商业信函，署名时可写单位名称或单位内具体部门名称，也可同时署写信人的姓名。重要的商业信函，为郑重起见，也可加盖公章。
(5)日期
写信日期—般写在署名的下一行或同一行偏右下方位置。商业信函的日期很重要，不要遗漏。
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