空姐口语文档

第一篇：空姐口语文档

关于空中小姐职务

700．You would like to become a stewardess，wouldn't you？

你愿意当一名空中小姐，对吗？

701．Yes，I would like to very much．

是的，我很想做一名空中小姐。

702．What made you decide on this type of occupation？

什么使你决定从事这一职业？

703．Oh，to tell you the truth，I love the sky．When I was a child，I imagined flying into the blue sky some day．Now，I think the day has come．My dream can come true． 噢，说真的，我喜爱蓝天。我还是个小孩子的时候，就曾想象将来某一天能飞上蓝天。现在，我觉得这一天终于来了。我的梦想会成真。

704．I like travelling very much and I enjoy working with peo－ple．

我喜欢旅行，也喜欢与别人一起工作。

705．Can you make yourself understood in English without too much difficulty？ 你能不费力气地用英语交谈吗？

706．Yes，I think I am quite fluent in English．

能，我认为我能说流利的英语。

707．What's the most important thing of being an air hostess？

当一名空中小姐最重要的是什么？

708．The most important task of being an air hostess is helping passengers relax during their flight Flying is a stressful thing and if an air hostess can ease that tension，it will make a favorable impression for the airline．

空中小姐最重要的任务是帮助旅客在飞行过程中放松。坐飞机是令人紧张的事，如果空中小姐能缓和那种紧张，就可以为航空公司创造良好的形象。

709．Do you know what are the responsibilities for the aircrew？

你知道空勤人员的职责是什么？

710．The main responsibility of the flight crew is to ensure the safety of the passengers in case of an emergency．Other re－sponsibilities are providing for the comfort of the passengers and serving meals．

空勤人员的主要职责是出现紧急情况时保证旅客的安全。其他职责是为乘客提供舒适和招待饮食。

711．Are you in good health？

你身体健康吗？

712．I just had a complete physical examination and I was de－clared in top condition． 我刚刚全面检查了身体，医生说我非常健康。

713．Have you had any nursing experience？How about taking care of children？How you ever been a baby－sitter？

你有没有照顾病人的经验？照看小孩的经验？你看过小孩吗？

714．I know it's not a easy job，but I'm young，besides I'm in good health． 我知道这不是件轻松的工作，但我年轻，而且我现在身体很健康。

715．I have never done any nursing but I love children．I haven't had any experience as a baby－sitter，either．

我没有照顾过病人。我喜欢孩子，但我也没有看孩子的经验。

716．How tall are you？What about your eyesight？

你身高如何？视力如何？

717．My height is one meter and sixty－eight centimeters．I've never had any vision problems and have never worn corrective lenses．

我身高1.68米，我视力从来没有问题，也未戴过眼镜。

Dialogue A

（I= Interviewer主试人 A= Applicant申请人）

I：Come in．Miss Lin．I'm Mr Wang，Director of Personnel．

What can I do for you？

A：How do you do，Mr Wang？I'm coming for a job interview at ten O’clock this morning． I：Oh，I see Please sit down．

A：Thank you．

I：So you would like to become a stewardess，wouldn't you？

A：Yes，I'd like to very much．

I：Well，how old are you？

A：I was born on August 5，1975．So I'm 24 years of age．I'm just leaving college this summer．

I：OK．But what made you decide on this type of occupation？

A：Oh，to tell you the truth，I love the sky．When I was a child． I imagined flying into the blue sky some day．Now，I think the day has come．My dream can come true． I：Then，do you know it's not a easy job to be a stewardess？

A：Yes．I know it's not a easy job，but I'm young，besides I'm in good health． I：Yes．Youth and health are one's best wealth．By the way，what's your height？ A：168 centimeters．

I：What about your eyesight？

A：I've never had any vision problems and have never worn cor－rective lenses． I：Do you know sometimes you would have to work long hours？

A：Yes，I do．

I：Do your parents agree to your choice？

A：My mother is just waiting at home for my good news．

I：What's the most important thing of being an air hostess？

A：The most important task of being an air hostess is helping passengers relax during their flight．Flight is a stressful thing and if an air hostess can ease that tension，it will make a favorable impression for the airline．

I：Do you think friendly service is very important for the airline staff？

A：Definitely．I would think this is one of the most important aspects when dealing with the public in any way.I：Do you get angry easily？

A：No，I know how to control my temper．I only get angry if I see someone hurting somebody else．

I：If one of your passengers had an accident，what would you do？

A：I would give him basic first aid and call for assistance．

I：Can you make yourself understood in English without too much difficulty？ A：Yes，I think I'm quite fluent in English．

I：Do you take care of your appearance？

A：Yes，I feel taking care of myself with sufficient rest and a good diet are important． I：Do you know how to put on makeup？

A：Yes，I took some beauty classes a few months ago．

I：What part of your face is the most attractive，why？

A：I think for me and anybody else a smile can be the most at－tractive feature，because it lights up my whole face．

I：If you were hired，when would you be available？

A：I'll graduate from the college by the end of this month．Next month，that is July，I'll be available．

I：OK．If you were hired you would be expected to report for taining on the 8th of August．

A：Yes，that's OK．

I：Considering your qualifications，we believe you would be a good stewardess．But as you know，we are considering sever－al other applicants and will make our final decision by the end of this month．We'll send you a letter then，if you're hired．Thank you for your coming，Miss Lin．

A：Thank you，Mr Wang．

Notes注释

1．Yes．Youth and health are one's best wealth．By the way，what's your height？ 是的，年轻和健康是人最宝贵的财富，顺便问一下，你身高多少？

2．Do you think friendly service is very important for the airline staff？ 你认为对空中服务人员来说友好服务很重要吗？

3．Definitely，I would think this is one of the most important aspects when dealing with the public in any way．

肯定重要。我认为不论以什么方式与公众打交道都应提供友好的服务。

4．If one of your passengers had an accident，what would you do？

如果旅客发生意外，你怎么办？

5．I would give him first aid and call for assistance．

我将对他进行基本的急救，然后呼救。

6．Do you take care of your appearance？

你是否注意自己的容貌？

7．I think for me and anybody else a smile can be the most attractive feature，because it lights up my whole face．

我认为对我和其他人一样，微笑是一个人最吸引人的特征，因为微笑会使一个人整个面部都容光焕发。

8．If you were hired you would be expected to report for training on the 8th of August． 如果雇用你，我们希望你8月8号来报到参加培训。

9．That's OK．

好的。

10．Considering you qualifications…

考虑你的资格……

11．But as you know…

但正如你所知……

Words and Expressions

Dierector of Personnel?? 人事部主任 Stewardess?? n．女乘务员，空中小姐 to tell you the truth??? 说真话

stressful a．有压力的tension n．紧张，压力

first aid?? 急救

fluent?? a．流畅的，流利的makeup??? ?n．化妆品

第二篇：空姐空乘口语

空姐空乘口语

CONVERSATIONS 会话（A=Applicant I=Interviewer）

Dialogue 1

I: What made you decide on this type of occupation?

A: Oh, to tell you the truth, I love the sky.When I was a child, I imagined flying into the blue sky some day.Now, I think the day has come.My dream will come true.And I like travellingvery much and I enjoy working with people.I: Can you make yourself understood in English without too much difficulty?

A: Yes, I think I am quite fluent in English.I got the certificate of the Secondary English Training last month.I: Do you know what the responsibilities are for a stewardess?

A: The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight.And good service is also important.I: Are you in good health?

A: I just had a complete physical examination and I am in top condition.I: Have you had any nursing experience?

A: Yes, I have two years of nursing experience, and now I am working as a nurse in a hospital.I: How tall are you? What about your eyesight?

A: My height is one meter and sixty-eight centimeters.I never had any vision problems.I: What would you say are your strengths and weaknesses?

A: One of my strengths is my friendliness and open-minded attitude and also I think I have a warm personality.But sometimes, I find it is hard to tell others when I don’t like what they are doing.I: If a passenger can’t understand what you say, what should you do?

A: I will try to speak in another language or I will try my best to use gestures and draw pictures.I: 什么原因使你决定投身这个行业呢？

A: 哦，说真的，我非常喜欢蓝天。小时候我就梦想自己有一天能飞上蓝天，现在我想这一天已经到了，我的梦想要实现了。而且我非常喜欢旅游，喜欢和人打交道。I: 别人容易明白你说的英语吗？

A: 可以，我想我的英语很流利，上个月我拿到了中级英语培训证书。I: 你认为对空姐来说，主要的职责是什么？

A: 主要职责就是让乘客在飞行途中能放松、快乐，而且好的服务也是很重要。I: 你现在身体很好吧？

A: 我刚做了一次全面的体检，身体状况很好。

I: 你有护理经验吗？

A: 有，我有两年的护理经验，现在我就在一家医院当护士。

I: 你多高？你的视力如何？ A: 我身高168cm，视力没问题。

I: 你认为你的优点和缺点是什么？

A: 我优点之一就是待人非常友好、开朗，还有我的性格温和。但有时候，我发现很难告诉别人我不喜欢他们的所作所为。

I: 如果有乘客听不懂你说的话，你该怎么办？

A: 我会试着说另一种语言或者打手势、画图。

Dialogue 2

I: Tell me about yourself and your past experience.A: For the past 3 years, I have been working in China East Airlines Corporation Limited.I

am very tolerant of people and have been told that this is one of my strengths.I feel I have a lot to offer as a team member.I: Why are you interested in this occupation?

A: It’s always been my dream to be a stewardess.And I like travelling to different places.I: What do you think is the chief charcteristic for a stewardess?

A: Well, a stewardess should be friendly, courteous, patient and treat passengers kindly and politely.I: Do you get angry easily?

A: No, I know how to control my temper.I: If a passenger had a accident, what would you do?

A: I would give him or her basic first aid and ask my partner to call for assistance at the same timeI: If you are hired, when can you start work?

A: I can begin to work right away because I am out of work now.I: What are your salary expectations?

A: I really need more information about the job before we start to discuss salary.I like to postpone that discussion until later.Maybe you could tell me what is budgeted for the position and how your commission structure works.I: 说说你自己和你过去的经历。

A: 过去三年我一直在中国东方航空有限公司工作。我待人宽容，别人都说这是我的优点。我想作为团队一员，我能作出很多贡献。

I: 你为什么对这个职业感兴趣？

A: 成为一名空姐一直是我的梦想，而且我喜欢到各地旅游。

I: 对空姐来说，你认为主要应该具备的品质是什么？

A: 空姐应该待人友好、有礼貌、有耐心，对顾客和蔼、彬彬有礼。

I: 你容易生气吗？

A: 不，我知道怎样控制自己的脾气。

I: 如果有乘客发生意外，你会怎么办？

A: 我会为他/她做基本的急救，同时让同伴寻求救助。

I: 如果你被录用，什么时候你能开始工作？

A: 因为我目前没有工作，所以随时都可以。

I: 你希望拿多少薪水？

A: 在讨论薪水前，我需要更多了解这份工作。我希望迟点讨论这个问题，或者你可以告诉我这个职位的预算薪酬是多少，贵公司的佣金制度是如何运作的。

imagine 想象 secondary 中级的 flight attendant 空姐 eyesight 视力 vision 视力 gesture 手势tolerant 宽容的 basic first aid 基本的急救护理temper 脾气 assistance 援助，协助

作为空中小姐，懂得一些急救措施是非常必要的，所以即使你没有做过空中小姐，但如果做过护士，有护理经验（nursing experience），你尽可以把它当作自己的优势表现出来。

1)What made you decide on this type of occupation? position vocation job

什么原因使你决定从事这类工作？

2）Do you know what are the responsibilities of the stewardess? tasks assignments obligations你知道作为空中小姐的职责是什么吗？

3)What do you think are the chief characteristics of a stewardess? qualitiestraits

你认为空姐的主要品质 是什么？

4)I can begin to work right away because I am out of work now.unemployed laid off between jobs

我可以即刻开始上班，因为我现在没有工作。应聘空姐 无论是到中国的国际航空公司还是国外的航空公司应聘，公司都要求空中小姐不仅有高挑的身材和甜美的长相，而且要具备优雅的气质，会讲一口流利的英语。口试内容主要分为中英文面试、中英广播词、航空状况题、时事题、个人问题等。每一家公司会有不同的考试流程，初复试的难易度也不同，要多方面收集资料，知己知彼，再配合临场应变能力、机智反应、适宜的装扮、优雅的谈吐及亲和力，这样面试才能得高分。

BASIC EXPRESSIONS 基本句型表达

1)What made you decide on this type of occupation? 什么原因使你决定投身这个行业呢？

2)I like travelling very much and I enjoy working with people.我非常喜欢旅游，喜欢和人打交道。

3)The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight.主要的职责就是让乘客在飞行中能放松、快乐。

4)One of my best qualities is my friendliness and open-minded attitude.我的优点之一就是待人非常友好、开朗。

5)I抦 very tolerant of people and have been told that this is one of my strengths.我待人宽容，别人都说这是我的优点。

6)What do you think is the chief charcteristic for a stewardess? 你认为对空姐来说，主要应该具备的品质是什么？

7)I would give him or her basic first aid and ask my partner to call for assistance at the same time.我会为他/她做基本的急救护理，同时让同伴寻求援助。

空乘面试英语

在空乘面试中，英语是必考的！但是很多考生都会担心英语这一关。如果你是飞行乘务相关学院毕业的学生，我想你就很清楚你要准备什么，就是你们平时要求学习的内容。其实，英语面试也只是问一些十分简单的问题。下面是15句空乘常用基本语，以供大家学习。（１）您好，欢迎。Good morning(afternoon,evening)sir,welcome aboard.（２）是，对。Yes, I see.（３）请。Please.（４）是，马上就去。Yes,I’m going away right now.（５）很报歉（对不起）。I’m sorry.（６）让你久等了。Thank you for waiting(sir)。

（７）是，马上给您拿来。I’ll get one for you in just a moment.（８）打扰了（过意不去）。Excuse me.（９）知道了（不知道）。Yes, I know(No, I don’t know).（１０）是您叫我吗？Did you call me?

（１１）不清楚，马上查询。I’m not sure, I’ll check it.（１２）不客气。It’s my pleasure.（１３）谢谢。Thank you very much.（１４）托您的福。Thanks to you.（１５）祝您旅途愉快。I hope enjoy your flight

另外，自我简介是一定要准备的，也就是 Your brief introduction— —

introduce yourself in brief！

空乘常用英语

(1)aircraft(2)belly机腹(3)nose gear鼻轮

(4)retractable landing gear 伸缩起落架(5)rudder 尾舵(6)propeller 推进器(7)wing 机翼(8)fuel 油料(9)tank 油箱(10)radome 雷达(11)fuselage 机身(12)break-in area 逃生窗(13)undercarrage bay 货舱(14)air brake 煞车(15)panel 仪表板(16)flight deck(cockpit)前舱(17)galley 厨房(18)seat belt安全带(19)slide 充气滑梯(逃生用)(20)survival kit(first aid kit)救生品(21)water extinguisher 灭火器(22)dry chemical extinguisher 乾粉灭火器(23)latch 栓子(24)tray table 餐桌(25)smoke hood 防烟面罩(26)waste bin 垃圾桶(27)grab handle 扶手(28)sink 水槽(29)observers seat 观察位(前舱)(30)telescopic viewer 门孔

(31)soap dispenser 给皂器(32)bassinet婴幼儿睡床(33)ditching水上迫降(34)water evacuation 水上逃生(35)land evacuation 陆上逃生(36)axe 斧头(在驾驶舱)(37)trolly 餐车(38)torch 手电筒(39)armrest 扶手(40)reading light阅读灯(41)call button呼叫钮(42)air traffic control 航路管制(43)control tower 塔台

(44)operation & dispatcher 签派员(45)cruize平航(46)runway 跑道(47)taxiway 滑行道(48)I.D.L 国际日线(49)time zone 时区(50)estimated time of arrival(ETA)预计到达时间(51)estimated time of departure(ETD)预计起飞时间

(52)apron围裙(53)jet lag 飞机时差症(54)tail wind 顺风(55)head wind 逆风(56)jetway(passenger bridge)空桥(57)crew 机组员(58)infant 婴儿(59)unaccompanied minor(UM)没有家长同行ㄉ小孩(60)briefing 任务提示(61)home base 基地(62)pilot(captain)机长(63)co-pilot(first officer)副机长

(64)clear air turbulence 晴空乱流(65)air current气流(66)non-endorsable 禁止转让(票)(67)stand-by 地面待命(68)stop-over 中站停留(69)layover 外站过夜(70)refueling stop 加油停留(71)transit passenger 转机旅客(72)waiting lounge 候机室(73)baggage inspection 行李检验(74)hand baggage 手提行李(75)umaccompanied baggage 托运行李(76)custom 海关(77)quarantine 检疫(78)immigeration 移民局

(79)baggage tag 行李签(80)connection 班机接驳(81)destination 目的地(82)free baggage allowance 行李重量限制(83)general declaration 舱单

(84)load factor 载客率(85)on time performance 准点率(86)LOST-N-FOUND 失物招领(87)confirmation 确定(88)reissued ticket 重开的票(89)passenger manifst 旅客名单

(90)wheelchair 轮椅(91)ground staff 地勤(92)take off 起飞(93)live vest救生衣(94)non-stop flight 直飞班机(95)immigeration card 入境表格(96)terminal航空站(97)hijack 劫机(98)demonstration 示范(99)evacuate 疏散(100)traffic congestion 航路拥挤

空乘英语——服务（service）

1、您想看这些报纸或杂志吗?

Would you like to read these news papers or magazines?

2、您想先喝点什么?

Would you like anything to drink first?

3、这是今天的菜单，你想吃些什么?

Here is today''s menu．What would you like to have?

4、谢谢，让您久等了。这是您的饭和咖啡，还要点什么

Thank you for waiting sir．Here you are．anything more?

5、甜食要不要?

How about the sweet?

6、现在可以收拾您的桌子吗?

May i clear up your table now?

7、你是去学习还是只去旅游?

Are you going to study there or just for sight seeing?

8、由于天气恶劣，航班已经延误。

The flight has been delayed because of bad weather．

9、由于低能见度，机场关闭，我们不能起飞。

We can''t take off because the airport is closed due to poor visibility.10、我们的飞机颠簸得厉害，请系好安全带。

Our plane is bumping hard．please keep your seat belt fastened。

空乘英语——起飞前（before take-off）

1.Morning, madam（sir）.Welcome aboard!

早上好，女士（先生）。欢迎登机！

2.May i introduce myself, I'm ___, the chief purser of this flight.请允许自我介绍。我叫___，本次航班的乘主任务长。

3.Morning, sir.Welcome aboard.business class or economy?

早上好，先生。欢迎登机。坐公务还是经济舱？

4.Follow me, please.Your seat is in the middle of the cabin.请跟我来，您的座位在客舱中部。

5.An aisle seat on the left side------here you are, sir.是左边靠走廊座位------这是您的座位。

6.I'm afraid you are in the wrong seat.20c is just two rows behind on the other aisle.恐怕您坐错位子了，20c正好在那边走廊的后二排。

7.Excuse me for a second, I'll check.请稍等一下，我查查看。

8.The plane is about to take off.please don't walk about in the cabin.飞机马上要起飞了，请不要在客舱内走动。

9.You know the weather in hongkong is not so good.It has been delayed.你知道香港的天气不太好，飞机延误了。

10.Air China flight ca937 leaves at 0730 in the morning.中国国际航空公司ca937航班，上午7：30起飞。

11.Flight no.926, leaving Tokyo at 1740, flies nonstop back to beijing.926航班17：40离开东京直飞回北京。

12.You’re flying economy class, is that right?

您是坐经济舱，对吗？

空乘英语——紧急情况（emergency situation）

1.Fasten your seat belts immediately.The plane will make an emergency landing because of the sudden

breakdown of an engine.马上系好安全带。由于飞机发动机出现故障，将做紧急迫降。

2.Don''t panic!

不要惊慌。

3.Our captain has confidence to land safely.All the crew members of this flight are well trained for this kind of situation.So please obey instructions from us.我们的机长完全有信心安全着陆。我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。

3.Take out the life vest under your seat and put it on!

从座椅下拿出救生衣，穿上它！

5.Don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab.请不要在客舱内将救生衣充气！一离开飞机立即拉下小红头充气。

6.Put the mask over your face!戴上氧气面罩！

7.Bend your head between your knees!把你的头弯下来放在两膝之间！

8.Bend down and grab your ankles.弯下身来，抓住脚踝。

9.Get the extinguisher.拿灭火器来！

10.Open seat belts.Leave everything behind and come this way!

解开安全带，别拿行李，朝这边走！

11.This plane has eight emergency exits.Please locate the exit nearest to you.本架飞机有八个安全门，请找到离你最近的那个门。

12.Jump and slide down!跳滑下来！

中英文范例2:

有这样一个女孩，喜欢做梦喜欢幻想，他经常梦到飞翔，梦到银河，回味那梦境，回味那美好，希望自己有一天真的能够触摸蓝天，被白云环绕。

这个女孩就是我，今年18岁，射手座，有开朗的性格，身高1.65米，体重有些不合格，在高三这样的特殊时期已不是当年那个窈窕的我，我一定会恢复完美的身材，希望老师能理解。还有最重要的一点，我有像幼儿园阿姨一样可爱的脸。

我就是我，此时没有完美身材，但有完美笑脸来自****学校的小雅

There is a girl, who likes dreaming and imagine.She often dreams of flying, up to the Galaxy.On thinking of the dream, of the beauty, shi hopes that sometime she can really touch the azure sky, surrounded by the white clouds.This girl is me, who is 18 this year, optimistic, and is a Sagittarian.I'm 1.65 metres and is a little heavy.I can not be the slim “me” in the special Senior 3, but I will surely regain my perfect figure, and I hope that you can understand my situation.And what's the most important, I have a kindergarten-teacher-like cute face.This is me, with no perfect figure but perfect smiles now.This is me, Xiao Ya, from ***School.简短的范例3:

Hello my name isXXX.I am XX years old.I graduatedfrom XXX.I have a dream since I was a child.I dream that one day I can fly in the blue sky like the bird.Now I have the chance to make it come true.If i can take this job.I’ll try my best to do everything well.Because I love this job.大家好,我名字叫XX, 我XX岁,毕业于XXX, 当我还是小孩子的时候就有这样一个梦想,就是有一天我能像鸟一样飞向蓝天。现在我有这个机会让我的梦想成真.如果我能得到这个工作,我会尽我全

力去做好他,因为我爱这个工作

第三篇：空姐自我介绍

尊敬的评委，我来叫XXX，来自XXX。今天，我希望能通过自己的努力成为一名工作在蓝天白云间的空乘人员，仰观云卷云舒，俯看大好河山，服务乘客身边。

我是个自信、细致、坚强、认真的女孩。在父母眼中我是个能干、懂事的女儿。在同学眼中我是充满热情、善解人意的（大学的职位：班长团支书等）。由于我总能给身边的人带来正能量，还得了一个有趣的外号——士力架。毕业于设计专业的我，绘画是我的强项，不仅如此，我跟同龄的女孩一样有着广泛爱好，唱歌、跳舞不在话下，文艺节目信手拈来。唯独跟大多数女孩不同的是：我向来守时。

此刻，我无比渴望评委们能为我插上一双翅膀，因为我知道能让更多的乘客感受飞行的快乐是我的梦想，请用南航的阳光点亮我的青春梦，让我青春的光芒助力阳光南航。

第四篇：空姐应聘参考

我的性格开朗，有甜美的微笑，为人和善，做事细心认真，因为在大学专业中有国际航空服务与管理专业，所以对乘务员这个职业比较了解，也十分热爱；因为喜欢，所以在课余时间，自学了韩语，这更进一步加深了我对韩国民俗文化的了解。

我知道，作为一名的优秀空乘人员，不仅要有外在美还要有内在美。漂亮的五官，美丽的身材是作为一名空姐的基础，但内在美是从心灵出发的，心灵美才是真的美。比如说，发自内心的微笑，对待乘客有耐心，细心，爱心，有热情和亲和力；对待同事要和善，还要有团结协作的精神。

所以，恳请您能够给我一次展示自我的机会，我一定不会让您失望！让我真正做到：我为大韩航空骄傲，大韩航空因我而更精彩！

谢谢!

I have a bright disposition and sweet smile.I am very genial, work seriously and carefully.Because the air service and management of international professional major in the University, I got a better understanding of flight attendant, and I love it vert much;Because of the love, in my spare time, I learn Korean myself, which deepened my understanding of Korean folk culture.I know, as a good flight attendant , not only should have the external beauty, but also inner beauty.Beautiful facial features and body are used as the basis for an airline stewardess, but inner beauty is starting from the heart, the beauty of the mind is the true beauty.For example, smile from the heart, treatpassengers with patience, care, loveand affinity;treat colleagues with kindness, and take a good teamwork.Therefore, I hope you give me a chance to show myself, I will not let you down!

Let me really proud of Korean Airlines, Korean air will be more wonderful because of me!

Thank you.

第五篇：空姐欢迎词

⑴欢迎词

女士们，先生们：

欢迎你乘坐中国XX航空公司XX航班由_____前往_____（中途降落_____）。由_____至____的飞行距离是_______，预计空中飞行时间是________小时_______分。飞行高度______米，飞行速度平均每小时_______公里。

为了保障飞机导航及通讯系统的正常工作，在飞机起飞和下降过程中请不要使用手提式电脑，在整个航程中请不要使用手提电话，遥控玩具，电子游戏机，激光唱机和电音频接收机等电子设备。

飞机很快就要起飞了，现在客舱乘务员进行安全检查。请您在座位上坐好，系好安全带，收起座椅靠背和小桌板。请您确认您的手提物品是否妥善安放在头顶上方的行李架内或座椅下方。（本次航班全程禁烟，在飞行途中请不要吸烟。）

本次航班的乘务长将协同机上_______名乘务员竭诚为为您提供及时周到的服务。

谢谢！

Welcome

Good morning(afternon, evening), Ladies and Gentlemen:

Welcome aboard hainan Airlines flight hu7181 from

_haikou_____to_beijing_____(via______)The distance

between______and_______is______ kilometers.Our flight will take __3______ hours and____30___minutes.We will be flying at an altitude of________meters and the average speed is_______ kilometers per hour.In order to ensure the normal operation of aircraft navigation and communication systems, passengers are toys, and other electronic devices throughout the flight and the laptio computers are not allowed to use during take-off and landing.We will take off immediately, Please be seated, fasten your seat belt, and make sure your seat back is straight up, your tray table is closed and your carry-on items are securely

stowed in the overhead bin or under the seat in front of you.(This is a non-smoking flight, please do not smoke on board.)

The(chief)purser _________with all your crewmembers will be sincerely at your service.We hope you enjoy the flight!Thank you!

⑵起飞后广播

女士们，先生们：

我们的飞机已经离开_____前往_____，沿这条航线，我们飞经的省份有_______，经过的主要城市有_______，我们还将飞越_____。

在这段旅途中，我们为你准备了XX餐。供餐时我们将广播通知您。

下面将向你介绍客舱设备的使用方法：

今天您乘坐的是XX型飞机。

您的座椅靠背可以调节，调节时请按座椅扶手上的按钮.在您前方座椅靠背的口袋里有清洁袋,供您扔置杂物时使用。

在您座椅的上方备有阅读灯开关和呼叫按钮。如果你有需要乘务员的帮助,请按呼唤铃。在您座位上方有空气调节设备，调节请转动通风口。

洗手间在飞机的前部和后部.在洗手间内请不要吸烟。

Ladies and Gentlemen:

We have left_____for_____.Along this route,we will be flying over the provinces of ___, passing the cities of _____, and crossing overthe ______ Breakfast(lunch,supper)has been prepared for you.We will inform you before we serve it.Now we are going to introduce you the use of the cabin installations.This is a XX aircraft.The back of your seat can be adjusted bu pressomg the button on the arm of your chair.The call button and reading light are above your head.Press the call button to summon a flight attendant.The ventilator is also above your head.By adjusting the airflow knob,fresh air will flow in or be cut off.Lavatiories are located in the front of the cabin and in the rear.Please do not smoke in the lavatories.⑶餐前广播

女士们，先生们：

我们将为您提供餐食（点心餐），茶水，咖啡和饮料。欢迎您选用。需要用餐的旅客，请您将小桌板放下。

为了方便其他旅客，在供餐期间，请您将座椅靠背调整到正常位置。谢谢！

Ladies and Gentlemen:

We will be serving you meal with tea, coffee and other soft drinks.Welcome to make your choice.Please put down the table in front of you.For the convenience of the passenger behind you, please return your seat back to the upright position during the meal service.Thank you!

⑷意见卡

女士们，先生们：

欢迎你乘坐中国XX航空公司航班，为了帮助我们不断提高服务质量，敬请留下宝贵意见，谢谢你的关心和支持！

Good morning(afternon,evening), Ladies and Gentlemen:

Welcome aboard XX Airlines, comments form you will be highly valued in order to improve our service, thanks for your concern and support

⑸预定到达时间广播：

女士们，先生们：

本架飞机预定在_____分钟后到达______机场.现在地面温度是_________，谢谢！

Ladies and Gentlemen:

We will be landing at _____airport in about ________minutes.The ground temperature is ___degrees celsius.Thank you!

⑹下降时安全检查广播

女士们，先生们：

飞机正在下降。请您回原位坐好，系好安全带，收起小桌板，将座椅靠背调整到正常位置。所有个人电脑及电子设备必须处于关闭状态。请您确认您的手提物品是否已妥善安放。稍后，我们将调暗客舱灯光。

谢谢！

Good morning(afternon,evening),Ladies and Gentlemen:

Our plane is descending now.Please be seated and fasten your seat belt.Seat backs and tables should be returned to the upright position.All personal computers and electronic devices should be turned off.And please make sure that your carry-on items are securely stowed.We will be dimming the cabin lights for landing.Thank you!

⑺达到终点站

女士们，先生们：

飞机已经降落在______机场，外面温度______摄氏度，飞机正在滑行,为了您和他人的安全,请先不要站起或打开行李架。等飞机完全停稳后，请你再解开安全带,整理好手提物品准备下飞机。从行李架里取物品时，请注意安全。您交运的行李请到行李提取处领取。需要在本站转乘飞机到其他地方的旅客请到候机室中转柜办理.感谢您选择XX航空公司班机!下次路途再会！

Ladies and Gentlemen:

Our plane has landed at_____airport.The local time is_____.The temperature outside is ____degrees Celsius,(______degress Fahrenheit.)The plane is taxiing.For your safety, please stay in your seat for the time being.When the aircraft stops completely and the Fasten Seat Belt sign is turned off, Please detach the seat belt, take all your carry-on items and disembark(please detach the seat belt and take all your carry-on items and passport to complete the entry formalities in the termainal).Please use caution when

retrieving items from the overhead compartment.Your checked baggage may be claimed in the baggage claim area.The transit passengers please go to the connection flight counter in the waiting hall to complete theprocedures.Welcome to ____(city), Thank you for selecting XX airline for your travel today and we look forward to serving you again.Wish you a pleasant day.Thank you!

⑻旅客下飞机广播

女士们，先生们：

本架飞机已经完全停稳（由于停靠廊桥），请您从前（中，后）登机门下飞机。谢谢！

Ladies and Gentlemen:

The plane has stopped completely, please disembark from the front(middle,rear)entry door.Thank you!

1)做好超市各类商品上架、理货、盘点工作做好检查上架酒水、食品的质量、外观、有效期等对不合格产品及时退回仓库。2)熟悉各种酒水、食品知识热情、耐心地向客人介绍产品特性有技巧的向客户推销商品提高销售额达成销售目标。3)统计畅销和滞销的食品、酒水收集各种短缺商品信息及时反馈上级提出合理的建议避免盲目采购。4)贯彻营销活动思想让营销活动更好的发挥作用。5)遵守公司各项规章制度及时完成领导分配的各项任务服从上级交代的工作指标及其他安排