高考英语应用文---投诉信、咨询信的写作

第一篇：高考英语应用文---投诉信、咨询信的写作

投诉信的写作

开头: I am sorry to trouble you but I am afraid that I have to make a serious complaint.中间: 阐述问题发生的经过和引起的结果。

结尾: I would be very grateful if you could look into the matter seriously as soon as possible.And I am looking forward to an early reply.咨询信的写作

开头：说明写信的目的

我是……，暑期计划去做...。如果您能告知一些必要的信息，我将不胜感激。I am a …and planning to...this summer.I would be grateful if it’s so kind of you to give me some essential information.中间：询问详情

(1)首先，您能向我介绍一下……情况吗？

First, could you please tell me something about your …?(2)其次，我想要知道...。

Second, I wonder if/whether/特殊疑问词+陈述语序的从句.(3)我也想要知道...！

I would also like to know if/whether/特殊疑问词+陈述语序的从句.(4)如果你能告诉我..., 我将不胜感激。

I would be much obliged to you if you let me know....结尾：表示谢意，期盼回复

如果您能回复，我将感激不尽。

I will appreciate it very much if you can give me a reply.

第二篇：应用文写作——抱怨信、投诉信

应用文写作——抱怨信、投诉信(A Letter of Complaint)应用文写作：抱怨信、投诉信

在当今商品经济时代，商品买卖活动非常普遍。在日常生活中，人们常会遇到对所购商品质量或售后服务不满意的情况，这时可以写投诉信(A Letter of Complaint)求得解决。投诉信与普通书信的格式基本相同。但要注意的是，写投诉信的目的是为了求得一个解决问题的办法而不是为了泄愤，因此写信时一定要注意态度诚恳、直截了当。一、一封投诉信应包括三个最基本的方面： 第一部分：提出抱怨并表示遗憾

(1)很抱歉打扰您，但我必须郑重提出投诉。

I am sorry to trouble you but I am afraid that I have to make a serious complaint.(2)我很遗憾地告诉你投诉有关…….的事由。

I am sorry to tell you that there should be cause to complain about …(3)我真的很讨厌抱怨，但最近有一件事情确实令人烦心。

I really hate to complain, but one thing is really disturbing now.（4）I’m writing to bring your attention to the problems I have had with … 第二部分：阐述问题发生的经过 第三部分：指出问题引起的后果

(1)噪音影响我的睡眠，使得我在上班时间无法集中精力。结果这些天我已经搞错了好几次 The noise disturbs my sleep so that I can’t concentrate on my work during thework time, and as a result, I have made several mistakes these days.(2)在这样(嘈杂)环境下我无法进行研究，我需要一间安静的房间。

For me this environment is very difficult to make studies and I need a quiet room.第四部分：提出批评及处理的意见或敦促对方采取措施(1)我认为是你认识到……的时候了。

I think it’s high time that you realized ….(2)我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。We know that you are not generally careless, but we should like your assurance that this will not happen again.(3)我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。I must warn you that unless you do something about the situation, I will be forced to take legal action.(4)坦率地所，我不再准备忍受这种状况。

Frankly, I am not prepared to put up with the situation any more.(5)如果您能尽快调查此事，我将不胜感激。期待您尽快回复。

I would be very grateful if you could look into the matter as soon as possible.And I am looking forward to an early reply.(6)I hope you will take steps to rectify（改正）this situation soon.(7)It is high time you took some measures to solve…

(8)I sincerely hope such things will never take place again.(9)You must rectify the situation, or I will take it to the court.(10)If you can’t give me a satisfactory answer, I will complain it to the Consumer Association

三、小模板 ①Date, Dear …，I am writing to complain about…

I trust you willtake my complaints seriously and..If it is not properly settled, I would ask you to give back my money, or I would complain to the concerned authorities.Yours sincerely, ②Date, Dear …，I am writing to inform you that I find…unsatisfactory…..I hope you attach importance to this matter, and help settle it as soon as possible.Yours sincerely, 【范文】

1．表明写信的目的

2．说明投诉的内容，对旅行社提供的服务表示不满 3．表达自己的意愿 A Complaint Letter to a Travel Agency May 26,2010 Dear Mr.Wang, I was one of your customers who joined the program to Hainan in your travel agency during the spring holiday.However, the trip that I experienced was quite different from what you had promised.I am writing to express my disappointment about the services you provided.My disappointments are mainly based on the changed courses without announcement, the false publicity, and the forced consuming.Firstly, I was expected to see some beautiful scenic spots printed on the pamphlets.However, I did not see any of them at all.Besides, the five-starred hotel that you had described to me turned out to be shabby but expensive.Moreover, the bus took us to some shopping malls where we were informed that we could leave only after making some purchases there.I think it is high time you realized the importance of credits in business.I'm expecting some compensation from you and I will really appreciate it.Otherwise, I will have no other choice but to take legal action.Sincerely yours, Li Ming 假如你是Raymond,上周六，在一家西餐馆你有一次不愉快的就餐经历。请给该餐馆的经理写一封投诉信，讲述所发生的事情。（投诉信的开头和结尾已给出）

注意：1 投诉的内容至少要涉及两方面的问题。

Dear Sir: My name is Raymond, I am writing to tell you something about your restaurant questions.Last Saturday, I was going to your restaurant with my friends.We are very hungry, but when we order, your restaurant waiter But ignore our.So my friend was very angry.Besides, when the waiter come on.my friend ask her why ignore our, she is very aggressive for us and say you don’t see me I am very busy.So I do hope you can give your restaurant waiter have training about etiquette.Thank you for your time and kind consideration.Sincerely yours

Raymond 亲爱的先生: 我的名字叫Raymond, 我写信是要告诉你一些关于你们饭店的问题。

上个星期六，我和我的朋友到你的餐厅用餐，我们很饿。但是当我们点餐时，你饭店里的服务员却不理我们。所以我的朋友很生气。除此之外，当你的服务员来的时候，我的朋友问她为什么不理我们时，她很凶的对我们说，你们没有看到我正在忙吗？所以我希望你能给你的饭店服务员座椅有关利益的训练。

我们我谢谢您的时间和仁慈的考虑。

你诚挚的Raymond

第三篇：高考英语应用文专题-投诉信(lw)

投诉信

对所遇到的困扰，恶劣的服务态度，劣质的产品等提出抗议和改进的建议.内容有理.批评有节.语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁.最后提出的解决方法应切实可行.在表达自己的不满时,语言要把握分寸,不失风度.1.说明投诉的对象2.阐述投诉的具体原因3.表示希望投诉后能尽快得到改正 ①I am_____________(写信人身份)。②I venture to write you a letter about_____________(抱怨内容)。

③The focus of the complaint is_____________(抱怨内容的核心)。④For one thing,_____________(抱怨内容的一个方面)。⑤For another,_____________(抱怨内容的另一方面)。

⑥Honestly speaking,_____________(客观的评论)。⑦But_____________(抱怨产生的原因)。⑧All in all,There is still much room for improvement.⑨Before I take any further action,I do hope_____________(表达本人的愿望)。⑩Thank you for your time and kind consideration.【篇首句】介绍自己，说明写作目的：投诉。

l I’m Li Hua.I feel bad to trouble you but I’m afraid that I have to make a complaint about your restaurant.我是李华。很不想给你添麻烦。但是，恐怕我不得不对你们餐馆进行投诉。l I’m writing to you to complain about...我写信是投诉......l I want to express my dissatisfaction about the woolen scarf I bought from your company.我想要表达我对从你们公司买的羊毛围巾的不满。

【篇中句】说明投诉问题、后果，并提出合理建议。

l While I was on holiday in Hong Kong about a week ago,I bought a green shirt for 300 HK dollars in your shop,but there seems to be something wrong with it.When it's washed,it fades in color.Now I can't wear it.l 大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状况。当被洗的时候，它会掉色。现在，我不能穿了。

l It arrived on time the day before yesterday.But when I checked it,I found a hole in the middle.I was astonished because the hole was obvious and I didn't think you should neglect this deficiency（缺陷）.它是前天按时到的。但是当我检查时，我发现中间有个洞。我很震惊，因为这个洞和明显，我认为你们不应该忽略这个缺陷。

l I have dialed your service number for several times but it was always busy.我多次拨打你们的服务电话，但它总是占线。l Now this problem keeps worrying me.现在这个问题一直在困扰我。

l To improve the situation,you can take the following measures.为了改善状况，你们可以采取下面的措施。l Can you change a new one for me as soon as possible?你们可以尽快给我换件新的吗？

l I insist you change a new one for me or give me a refund(退款).我坚持你们给我换件新的或者给我退款。l How shall I send this scarf back to you?我怎么把这条围巾寄还给你？

【篇尾句】希望给予考虑，并期待对方尽快回复。l Thanks for your consideration.感谢你的考虑。

l I hope you will give due attention to this matter.我希望你给予此事应有的重视。l I believe you will take my complaint seriously.我相信你会认真考虑我的投诉。l I’ll appreciate it if my demand is met.如果我的要求被满足，我会非常感激。l I’m looking forward to your early reply.期待着你早日答复。

你是李华，两周前你从网上一套书虫系列读物（Bookworm Series）昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下：1.介绍购物情况2.反映存在问题3.提出解决方案

注意：1.词数100词左右2.可适当增加细节，使行文连贯3.开头结尾已给出，不计入总词 To whom it may concern, I am one of your customers.I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday.And much to my disappointment, the books were so poorly packed up that the cover of one book was torn.To make matters worse, it is not a complete set, as I found one book missing.I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem.I hope that you either return my money or deliver a new set of books to me.Besides, I’d like to be informed of the process of your dealing with my complaint.Looking forward to your reply.Sincerely, Li Hua

第四篇：2014考研英语：应用文写作之投诉信

2014考研英语写作：应用文写作之投诉信

大纲对应用文写作的评价目标是：考生应能根据所设情景，写出不同类型的应用文，包括私人和公务信函、备忘录、摘要、报告等。写作时。考生应能：

1）做到语法、拼写、标点正确、用词恰当； 2）遵循文章的特定问题格式；

3）合理组织文章结构，使其内容统一、连贯； 4）根据写作目的和特定读者，选用恰当语域。

投诉信是因为对服务、商品等不满而向诸如商店、厂家、消费者协会等相关负责机构写的信件。写此类信件时候，应注意写信的目的不仅仅是表示不满，更重要的是让对方了解并解决你所遇到的问题。因此投诉信的内容可包括：（详细见写作160篇132页）

1)反映问题。比如应具体说明什么质量问题，并提供确切的发票，问题的内容要明确而具体。

2)说明由此问题所带来的不便、比如时间或精神上的损失等，内容要实事求是。

3)提出解决方案，赔偿方法和方式等，所提出的要求要合理。

4)结尾既要提出希望，比如要求对方尽快解决问题，同时又要为对方做出的努力表示感谢，这样对方才可能以积极的态度处理并解决你的问题。

投诉信的语气要坚决，但注意礼貌用词，不宜过分尖锐，叙述问题时用过去时态。其常用套语有：

引言：I am returning...which Ibought from your store in...(time).Imust complain about...发展：This has put us to great inconvenience.Therefore, Iam returning...and would greatly appreciate if you could replace it.结尾：We hope that you will understand our expectation of the compensation for our damaged goods.Iwould be grateful if this matter would have your immediate attention.Having been given your excellent reputation, Iam sure you will do everything possible to...范例：

Directions:

You bought a pair of tennis bats(item #6542951)from website.When you received them, you found they were used with dirt all over around and a small tear in the handle.Write a letter to the customer service manager of the store to

1)tell him about the used bats 2)ask for a refund

Dear Sir or Madam:

I have recently ordered a new pair of tennis bats(item #6542951)from your website on June 21.I received the order on June 26.Unfortunately, when I opened it I saw that the bats were used.They had dirt all over around and there was a small tear in the handle.My order number is AF26168156.To resolve the problem, I would like you to credit my account for the amount charged for my bats, I have already went out and bought a new pair at my local sporting goods store so sending another would result in me having two pairs of the same bats.Thank you for taking the time to read this letter.I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem.If you need to contact me, you can reach me at(555)555-5555.Sincerely，Li Ming

最后，希望考生都能够掌握投诉信的写作方法，进入理想的学府。祝大家考研成功！

第五篇：考研英语应用文写作之投诉信

考研英语应用文写作之投诉信

在考研英语中一类公认的比较容易得分的题型大概非作文的

(2)我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。

We know that you are not generally careless, but we should like your assurance that this will not happen again.(3)我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。I must warn you that unless you do something about the situation, I will beforced to take legal action.(4)坦率地所，我不再准备忍受这种状况。

Frankly, I am not prepared to put up with the situation any more.(5)如果您能尽快调查此事，我将不胜感激。期待您尽快回复。

I would be very grateful if you could look into the matter as soon as possible.And I am looking forward to an early reply.分段及分句的写作讲解过后，同学们可以尝试练习整篇文章了，例如：

Directions: For this part, you are allowed 30 minutes to write a composition on the topic A Letter to the University President about the Library Service on Campus.You should write at least 120 words, and base your composition on the outline given below in Chinese:

假设你是李强，请你就本校图书馆的状况给校长写一封信，内容应涉及图书馆的藏书数量和更新状况、环境、服务等，可以是表扬，可以是批评建议，也可以兼而有之。

【审题】本文可以从批评着手，成为一封批评信。题目要求中规定了要涉及藏书、环境等内容，为作文提供了一些思路。同时注意，虽然是封批评信，但也要做到客观，不能把图书馆说得一无是处。

【写作思路】

Li Qiang