第一篇：1 酒店常用基础英语句型
PART ONE 第一部分 所有酒店员工用
Basic English-Greeting基础常用英语-问候：
1.Good morning, Sir/Ma’am!早上好！先生/太太
2.Good afternoon, Sir/Ma’am!下午好！先生/太太
3.Good evening, Sir/Ma’am!晚上好！先生/太太
4.Good night, Sir/Ma’am!晚安！先生/太太
5.How do you do!您好
6.Nice to meet you!很高兴见到您！
7.Welcome to our hotel, sir!先生，欢迎您到我们酒店来！
8.Hello!Long time no see, Mr.Chau!您好！好久不见！
9.Hello!How are you, Mr.Danny?您好！您好吗，丹尼先生？
10.Hello, how are you?您好吗？
11.Fine, thanks.And you?很好，谢谢！您好吗？
Basic English1-Farewell基础常用英语1-道别：
12.Good bye!再见！
13.Have a nice day!祝您过得愉快！
14.Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
15.I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）
16.I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）
17.I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）
18.Goodbye and thank you for coming.再见，谢谢您的光临。
19.Goodbye and hope to see you again.再见，希望再见到您。
20.We look forward to having you stay with us again.希望下次您还来我们酒店！
21.Have a nice trip!一路平安！
22.Wish you a pleasant journey!
23.Good luck!祝您旅途愉快！祝您好运
Basic English感谢
24.I’m so appreciated!我十分感激！
25.You are so kind!您真是太好了！
26.Oh, what kind of you!噢，您真是太好了！
27.Oh, so nice of you!噢，您真是太好了！
28.Thank you for your compliment!感谢您的赞扬！
29.Thanks!/ thank you very much!非常谢谢您！
Basic English客气话
30.Not at all.I just do my part.不客气，我只是尽我的义务。
31.I’m at your service.我随时为您服务。
32.That’s all right.没什么。
33.Sure!My pleasure!当然，愿意为您效劳！
34.You are welcome.不客气。（您是受欢迎的！）
Basic English-Apologize基础常用英语-道歉：
35.I’m sorry!真对不起！
36.I apologize!很抱歉！
Basic English – Giving Directions基础常用英语Reminder基础常用英语 – 提醒语：
52.Watch your step please!请注意脚下！
53.Be careful, please!请小心！
54.Do not worry!不要担心！
55.Take it easy!放轻松！
56.Please do not smoke here!请不要在这里吸烟！
57.Please do not leave anything behind!请别落下什么东西！
Basic English电话：
58.Good morning!(Greeting)Sales（Depart.）.Tina is speaking(self indroduce).How may I help you?(Offerring)
早上好！（先问候）我是Tina（自我介绍）有什么需要帮忙的吗？
59.I’m sorry;he’s not in right now.对不起，他现在不在。
60.Mr.Brown is not at his desk at the moment.布朗先生现在不在办公桌旁。
61.He’s in meeting right now.他正在开会。
62.He’s on another line.他正在听电话。
63.Sorry, there isn’t a Mr.Williams staying here.对不起，威廉先生已经不这里工作了。
64.Mr.Tanaka has stepped out for a few minutes.Tanaka先生刚出去几分钟。
65.Mr.Williams is not here and is expected back in three days.威廉现在不在，可能会在三天后回来。
66.You care to wait or shall I have him call you back?您要等一会还是一会让他给您回电话那？
67.Would you like to speak to someone else instead?您需要与其他什么人谈吗？
68.Today is Mr.Larry’s day off.Would you like to speak to his assistant? 今天Larry先生休假。您要和他的助理谈吗？
69.He’s not here.May I take the message?他不在这里。我可以记下您的留言吗？
70.Would you like to leave a message?您要留信息吗？
71.May I have your name and telephone number?我可以留下您的姓名和电话吗？
72.I’m sure he will get the message.我保证会把您的留言转告给他。
73.Would you mind telling me the name of your company, sir?您不介意把您公司名称告诉我吧？
74.May I ask who’s calling, please?请问您是哪位？
75.I’m sorry, but I can’t transfer you call.Would you mind dialing again, sir?
对不起，我没法转您的电话，您可以再拨一次吗？
76.Could you speak a little slower(louder), sir?您可以讲慢（大声）一点吗？
77.I’m sorry, but I don’t speak English very well.Just a moment, please.对不起，我的英语不太好，请稍等以下。
78.I’m sorry.You’ve got the wrong number.对不起，您打错电话了。
79.Please wait a moment, I’ll check.请稍等，我查一下。
80.Thank you for calling.感谢您打电话过来。
第二篇：基础英语常用句型
英语常用句型
1.Although/Though…,(yet/still)…虽然„„但是„„
2.This garden is twice larger than that one.This garden is three times as large as that one
This gargen is three times the size of that one.这座花园比那座花园大两倍。
3.A is different from BA不同于B
The fact is different from what she said.事实与她所说的不一样。
4.There+ be+ difference(s)+between A and B(在„„之间)有„„差异）
There are many differences between the two languages.这两种语言之间有许多差异。
5.It doesn’t matter + wh-clause做„„并不重要，无关紧要，没个么不同
It doesn’t matter whether he will come or not.他来不来无关紧要
6.Not all/both/every…=all/both/every …not并不是所有的„„
Not everyone likes this film.=Everyone doesn’t like this film并不是人人都喜欢这部电影。否定转移I don’t think you are right.我认为他不正确.adj./adv.(比较级)+ and +adj./adv.(比较级)，越来越„„
People are getting more and more excited.人们越发兴奋起来as…as…/not so …as 和„„(不)一样
John plays football as well as, if not better than, David.约翰足球如果没有大卫好看话也和他踢得一样好。
10.be about to do sth.… when …正要做„„，恰好
I was about to go out, when the telephone rang.我正要出去时，正在这时电话铃响了。
11.with + 宾语+非谓语动词
She sat there, with her arms folded.她双手交叉，静静地坐在那里。
12.with +宾语+介词短语
They left with their daughter at home.把女儿留在家，他们走了。
13.with + 宾语+形容词/副词
Don’t sleep with the door and windows open.不要开着门准备睡觉。
14.be of + 抽象名词= be +抽象名词的形容词
该句型中常见的抽象名词+ value, importance, use, interest, significance,且在抽象名词前面可以加little, some, any, no, great等副词。如：
This invention is of great value to mankind.这项发明对人类很有价值。
15.祈使句+and/or+含有一般将来时的陈述句
Start early, or you will miss the early bus.=If you don’t start early, you will miss the early bus.早点出发，要不然你就赶不上早班车。
16.Do/Would you mind + one/one’s + v.-ing…?用来请求允许，或请求别人做某事。
Do you mind shutting the door?请你关上门好吗？
Would you mind me/ my taking your dictionary?我拿你的字典你介意吗？
17.feel/find/think it+形容词/名词+to do
I find it difficult to work with him.我发现和他地块工作很困难。
18.feel like + doing sth/would like to do.意欲做某事
I feel like going to a museum.我想去博物馆。
19.have+宾语+过去分词，表示使某人做某事；受到某种影响；蒙受。这个结构中的宾语与补语有逻辑上的被动关系。
You’d better have that bad tooth pulled out.你最好把坏牙拔掉。
20.have some trouble/difficulty(in)dong sth.在„„有困难
Do you have any difficulty(in)translating this sentence into English?你把这句了翻译成英语有困难吗？
21.Hardly+ had+主语+p.p.+ when +主语+过去时/No sooner + had + 主语+p.p.+ than +主语+ 过去时一„就„
No sooner had I taken a quick breakfast than I ran out of my home to the school.我一吃完早餐就冲出家门向学校跑去。
Hardly had the thief seen the policeman when he ran away.小偷一看见警察就逃开了。
22.How+ adj./adv.+主语+谓语和What +n.+主语+谓语！
How clever a boy he is!=What a clever boy he is!他是一个多么聪明的男孩啊！
23.It’s one’s turn to do sth.轮到„干„
It’s your turn to be on duty today.今天轮到你值日了。
24.It is said/reported… that…据说……
It is said that China is going to send up a spaceship.据说中国打算发射宇宙飞船。
25.It is +adj.+of sb.to do sth.用来表示对某人做某事的评价，侧重评价“人”；句型中的形容词描述人的性质征，且与介词of后的名词有逻辑上的主系表关系。这类形容词有：kind, nice, good, right, wrong, stupid, silly, wise, clever, polite, bad, brave等。该句型可以改写为“sb.is + adj.+ to do sth.”。
It’s right of you to do so.你这样做是对的。
You are wrong to say so.你这样说就不对了。
26.It is +adj.+ for sb.to do sth.也用来表示对某人做某事的评价，但侧重于评价“事”；句型中的形容词描述是整个for sb.to do sth.。
I think it is impossible for you to come.我认为你不可能来。
27.It’s time for sth.„„是„„的时候了
It’s time for class.是上课的时候了。
28.It’s time(for sb.)to do… 是„的时候了
It’s time for you to go home.是你回家的时候了。
29.It’s(high/about)time + that clause是„„的时候了
It’s time that we went home.是我们回家的时候。（从句中谓语动词用过去式形式）
30.It is the first(second, third…)that + 主语+ have + done
---Do you know our town at all?---你知道我们镇吗？
---No, this is the first time that I have been here.---不，这是我第一次来这里。
31.It is +时间+ since…自从„„以来多久
It is ten years since he left here.他在这里工作10年了。
32.It is +被强调成分+ that / who…强调句式
I feel it is your husband who is to blame for the spoiled child.我觉得孩子被娇惯了，要受责备的是你丈夫 It was not until the game was over that they left.直到比赛马结束，他们才离去。
33.It looks as if…好像„„
It looks as if it is going to rain.天好像要下雨。
34.It seems +(to sb.)+(that)…（在某人看来）好像，似乎
It seems that he is lying.好像他在撒谎。
35.It seems + as if(as though)看样子似乎是„„
It seems as if he has been at the seem of the crime.看样子他好像到过犯罪现场。
36.It takes sb.some time to do sth.花„时间做„„
It took him two hours to do his homework.他花了两个小时做家庭作业。
37.cost sb.sth.(使)花费（金钱、时间、劳动等）；值（多少钱）；（使）付出（代价）。其主语通常为事物。The invention cost him a lot of time.这项发明花了他大量时间。
38.pay(sb.)money to do sth./for sth.花/付钱；给„„报酬
I paid ten yuan for the dictionary.我花了十元钱习这本字典。
39.spend…(in)doing sth.花„„做„„
They spent much time(in)reviewing English.他们花了很多时间复习英语。
40.spend…on…在„„上花费（钱、时间）
He doesn’t spend much time on his homework.他没花多少时间做家庭作业。
41.It is will(won’t)be +时间+ before clause…„„多少时间以后才„„
It will be two days before he comes back.他要两天以后才回来。
42.not…until直到„„才„„
They didn’t leave until the game was over.直到比赛结束，他们才离开。
43.Neither/Nor+助动词+主语，用于否定句中，表示另一个人也不怎样。
---Do you know Jim quarreled with his brother?---你知道吉姆跟他弟弟争吵了吗？
---I don’t know, nor do I care.---我不知道，我也不在意。
44.So +助动词+主语，用于肯定句中，表示另一个人也怎么样。
If he goes there, so will I.如果他去，我也去。
45.So it is with sb.表示“另一个人也一样”，既可用于肯定句中，也可用于否定句中，用来陈述两种或两种以上复杂情况。
Mary is clever but she doesn’t work hard.So it is with Tom.玛丽很聪明但学习不努力，汤姆也是这样。
46.prefer sth.(to sth.)更喜欢„„/宁愿要„„而不愿做„„
He prefers basketball to football.他比较喜欢篮球而不喜欢足球。
47.prefer to do sth.(rather than sth.)更喜欢/宁愿做„„而不愿做„„
Many people prefer to send e-mails rather than write letters to their friends.许多人宁愿发电子邮件，而不愿打电话给他们的朋友。
48.Prefer doing sth.(to doing)宁愿干什么„„而不愿做„„
She prefers singing and dancing.她比较喜欢唱歌、跳舞。
49.would rather…than…= would… rather than…宁愿这样做„„而不愿那样做„„
I would go to school by bike rather than by bus.我宁愿骑自行车而不愿坐公共汽车去上学。
The soldiers would rather die than give in.战士们宁死也不投降。
50.would rather +从句，宁愿某人做„„，从句中谓语动词用虚拟语气
I would rather you didn’t tell a lie.我宁愿你没有说谎。
51.so that…以便，为了，使能够
He got up early so that he could catch the first bus.他起床早以便赶上头班车。
52.so + adj./adv.+ that…如此„„以致„„，that引导的是结果状语从句
Tom is so young that he can’t join the army.汤姆太小不能参军。
53.such + a/an + adj.n.(单数)+that…如此„„以至于„„
He s such an honest boy that he never tells a lie.他很诚实，从来不说谎。
54.such +(adj.)+ n.(可数名词复数或不可数名词)+that…如此„„以至于„„
He made such rapid progress that the teacher praised him.他取得了的进步，老师表扬了他。
55.S（主语）+be + 数词+(长、宽、高的)形容词（long, wide, high）„„多长、宽、高
Our class room is 12 metres long.我们的教室有12米长。
56.S（主语）+be+数词+in +（长、宽、高的）名（length, width, height）多长、宽、高
The meeting hall is 10 metres in width.这个会议厅有10米宽。
57.（长、宽、高的）名词+ of + sth.+ be +数词„„多长、宽、高
What is the height of the mountain?这座山有多高？
58.suggest + that clause(should + do)建议做„„
who do you suggest(should)be sent to work there?你认为应派谁去那儿工作？
59.It is suggested that + 主语（should）+ 动词原形有人建议„„
It is suggested that the meeting(should)be put off.有人建议推迟会议。
60.tell…from…把„„与„„区分开
I can’t tell Tom from his twin brother.我分不清汤姆和他的双胞胎哥哥。
61.There/ Here is … for sb.有„„给某人
Here is a letter for you.这里有封你的信。
62.The +比较级（从句），the + 比较级（主句），越„„越„„；愈„„就愈„„
The busier she is, the happier she feels.她越是忙，越是感受到快乐。
63.There is no need(for sb.)to do…没有必要
We have plenty of time.There is no need to hurry.我们有足够的时间，没有必要这么着急。
64.There is some/no doubt of/about/ as to + n./ wh-clause（没）有疑问
There is some doubt(as to, about, of)whether he will come on time.说不准他是否会按时来。
There is no doubt that he will succeed.毫无疑问，他会成功的。
65.There is something/ nothing wrong with…„„有（没有）故障
There is nothing wrong with my bike.我的自行车没有故障。
66.the same…as/that… 与„„相同
This is the same pen as I bought yesterday.这与我昨天买的钢笔相同。（不指同一支钢笔）
This is the same pen that I bought yesterday.这是我昨天买的那支笔。（指同一支钢笔）
67.too… to…= not…enough to…太„„而不能„„
The child is too young to go to school.=The child is not old enough to go to school.68.can’t(can never)… too/ enough…怎么„„也不过分
You can’t be careful enough.你无论怎么细心也不过分。
69.Would you please…?表地问对方是否愿意做某事的客气说法。
Would you please lend me a bike?请你借给我一辆自行车好吗/
70.Why don’t you+ 动词原形„？是一个表示忠告和建议的句型，其省略结构为：Why not +动词原形„„？ Why don’t you go out for a walk?=Why not go out for a walk?为何不去散散步呢？
类似提建议的句型还有：
(1)What/How about(doing)sth.?
(2)You’d better do sth
(3)I suggest that you(should)do…
(4)I advise you to do…
(5)I advise that you(should)do…
(6)Have you considered doing sth.…?
(7)Have you thought of doing sth.…?
(8)I wonder if you’d like to do…?
(9)Shall we…?
(10)Let’s do sth, shall we?
(11)Let us do sth.will yo
第三篇：酒店基础常用英语
所有酒店员工用
Basic English-Greeting基础常用英语-问候：
1.Good morning, Sir/Ma’am!早上好！先生/太太
2.Good afternoon, Sir/Ma’am!下午好！先生/太太
3.Good evening, Sir/Ma’am!晚上好！先生/太太
4.Good night, Sir/Ma’am!晚安！先生/太太
5.How do you do!您好
6.Nice to meet you!很高兴见到您！
7.Welcome to our hotel, sir!先生，欢迎您到我们酒店来！
8.Hello!Long time no see, Mr.Chau!您好！好久不见！
9.Hello!How are you, Mr.Danny?您好！您好吗，丹尼先生？
10.Hello, how are you?您好吗？
11.Fine, thanks.And you?很好，谢谢！您好吗？
Basic English1-Farewell基础常用英语1-道别：
12.Good bye!再见！
13.Have a nice day!祝您过得愉快！
14.Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
15.I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）
16.I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）
17.I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）
18.Goodbye and thank you for coming.再见，谢谢您的光临。
19.Goodbye and hope to see you again.再见，希望再见到您。
20.We look forward to having you stay with us again.希望下次您还来我们酒店！
21.Have a nice trip!一路平安！
22.Wish you a pleasant journey!
23.Good luck!祝您旅途愉快！祝您好运
Basic English感谢
24.I’m so appreciated!我十分感激！
25.You are so kind!您真是太好了！
26.Oh, what kind of you!噢，您真是太好了！
27.Oh, so nice of you!噢，您真是太好了！
28.Thank you for your compliment!感谢您的赞扬！
29.Thanks!/ thank you very much!非常谢谢您！
Basic English客气话
30.Not at all.I just do my part.不客气，我只是尽我的义务。
31.I’m at your service.我随时为您服务。
32.That’s all right.没什么。
33.Sure!My pleasure!当然，愿意为您效劳！
34.You are welcome.不客气。（您是受欢迎的！）
Basic English-Apologize基础常用英语-道歉：
35.I’m sorry!真对不起！
36.I apologize!很抱歉！
Basic English – Giving Directions基础常用英语Reminder基础常用英语 – 提醒语：
45.Watch your step please!请注意脚下！
46.Be careful, please!请小心！
47.Do not worry!不要担心！
48.Take it easy!放轻松！
49.Please do not smoke here!请不要在这里吸烟！
50.Please do not leave anything behind!请别落下什么东西！
Basic English电话：
51.Good morning!(Greeting)Sales（Depart.）.Tina is speaking(self indroduce).How may I help you?(Offerring)
早上好！（先问候）我是Tina（自我介绍）有什么需要帮忙的吗？
52.I’m sorry;he’s not in right now.对不起，他现在不在。
53.He’s in meeting right now.他正在开会。
54.He’s on another line.他正在听电话。
55.Sorry, there isn’t a Mr.Williams staying here.对不起，威廉先生已经不这里工作了。
56.He’s not here.May I take the message?他不在这里。我可以记下您的留言吗？
57.Would you like to leave a message?您要留信息吗？
58.May I have your name and telephone number?我可以留下您的姓名和电话吗？
59.I’m sure he will get the message.我保证会把您的留言转告给他。
60.Would you mind telling me the name of your company, sir?您不介意把您公司名称告诉我吧？
61.I’m sorry, but I can’t transfer you call.Would you mind dialing again, sir?
对不起，我没法转您的电话，您可以再拨一次吗？
62.Could you speak a little slower(louder), sir?您可以讲慢（大声）一点吗？
63.I’m sorry, but I don’t speak English very well.Just a moment, please.对不起，我的英语不太好，请稍等以下。
64.I’m sorry.You’ve got the wrong number.对不起，您打错电话了。
65.Please wait a moment, I’ll check.请稍等，我查一下。
66.Thank you for calling.感谢您打电话过来。
第四篇：酒店基础英语培训材料
一．概述
在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。May I have your name? 请问您贵姓大名？
This way please?这边请。
Certainly, Sir.好的。可以。
“I don’t know.”回答“不知道”是非常不礼貌的说法。
可以说“just a moment, please.I’ll check that for you.”（请稍候，我来帮您确认），然后请有能力处理的人前来协助。
* 对男性客人，尊称为Sir;面对女性客人时尊称为Ms.在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms.至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.* 正视对方的眼睛，以显示出你的信心和诚意。但必须注意，注视对方的眼睛，并不是无理地盯着对方看。
二.基本待客英语
（一）在正式的英语表现里，疑问基本句型可分为下列四种：
1.May I ~
2.Could you ~
3.Would you ~
4.Shall I ~?
只要理解这四种基本的句型，就可以处理大部分业务上的状况。
1． 自己要做什么事时，就使用May I ~
May I have your name, please?请问尊姓大名
May I know your nationality, please?请问您的国籍是什么？
2． 麻烦客人时，可使用Could you ~
Could you write it down, please? 请您写下来好吗？
Could you hold the line, please?请不要挂电话好吗？
3． 询问客人的喜好或是做什么时，可使用Would you ~
Would you like tea or coffee?请问您要喝茶还是咖啡？
Would you like to take a taxi?请问您要搭计程车吗？
* 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。When would you like to have lunch?请问您想在哪里用餐？
Whattime would you like to eat?请问您想何时用餐？
Which kind of room would you prefer?请问您喜欢哪一种房间？
4． 在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?
Shall I draw you a map?请问要我为您画一张地图吗？
Shall I make the reservation for you?请问要我为您安排预约吗？
（二）招呼语
Good morning.(用于中午以前)
Good afternoon.(用于中午至下午六点以前)
Good evening.(用于下午六点过后)
在这些招呼语的后面接句子，例如：
Good morning, sir.Are you checking-out?早上好，先生，请问您要退房吗？ Good evening, Ms.May I help you?晚上好，小姐，请问我能为您服务吗？
（三）回答
1.一般性的回答
I see, sir.我明白了，先生。
Certainly, sir.好的，先生。
2.请对方再等一会儿
Just a moment, please.请稍等。
Thank you for waiting.您久等了。
I am very sorry to have kept you waiting.很抱歉让您久等了。
Could you wait a little longer, please?请您稍候好吗？
3.要麻烦客人或是拒绝客人的要求时
拒绝客人时，不要一口回绝说“No.”，要委婉一些。
I am afraid I can’t do that.不好意思，我恐怕没办法那样做。
Excuse me, sir.Please let me pass.不好意思，先生，麻烦让我过一下。
4.道歉如果是自己的错就说“I am sorry.”;如果是公司的错，就说：“We are sorry.”。
I am very sorry for the delay.很抱歉延误了时间
I would like to apologize for the mistake.为这个错误我深致歉意。
5.客人对自己说“Thank you.”时回答You are welcome.不客气。
6.交给客人某些东西时，可以说Here you are.您要的东西在这里。Here it is.这是您的东西。
7． 当客人准备离开时，可以说：Have a nice day.祝您有美好的一天。Please enjoy your stay祝您住宿愉快。
Thank you for staying with us.谢谢光临。
8．当客人的英语难以理解时面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。
I beg your pardon?对不起请再说一遍好吗？
Could you repeat that, please?请您重复一遍好吗？
电话英语的应对
1． 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如：
“Information Desk speaking.May I help you?”问询处，请问您要服务吗?
2.打错电话时如果是外线打错时，可以回答：
I am afraid you have the wrong number.不好意思，您打错电话了。
3.当会话结束时最好说：
Thank you for calling.感谢您的来电。
第五篇：酒店基础英语
酒店基础英语
酒店基础英语
（一）1、您好。How do you do.2、您好吗？How are you?
3、见到您真高兴。Nice to meet you.4、早上（下午、晚上）好。Good morning,(afternoon, evening).酒店基础英语-欢迎语 Welcomes5、欢迎光临**宾馆。Welcome to ** hotel.6、欢迎入住我们酒店。Welcome to stay in our hotel.7、欢迎您来这里用餐。Welcome to have your meals here.8、希望您住店愉快。Hope you’ll enjoy your staying here.9、欢迎您到我们餐厅来。Welcome to our restaurant.酒店基础英语
（二）酒店基础英语-答谢语 Thanks10、非常感谢。Thank you very much.11、感谢您的到来。Thanks for your coming.12、多谢。Thanks a lot.13、您太客气了。It’s very kind of you.14、您的心地真好。Thank you for your kindness.15、感谢您的建议。Thank you for your suggestion.16、感谢您的合作。Thank you for your cooperation.17、感谢您入住我们酒店。Thank you for staying our hotel.18、感谢您的夸奖。Thank you for your praise.19、我真不知道要怎样感谢您才好。I don’t know how I can thank you enough.20、我真是感谢您。I do appreciate your help.21、花费您宝贵的时间了。I appreciate your precious time.22、一点也不。Not at all.23、不客气。You are welcome.酒店基础英语
（三）酒店基础英语-道歉语 Apologies24、对不起。I’m sorry.25、劳驾。Excuse me.26、对不起,这是我的错。I’m sorry, it’s my fault.27、抱歉让您久等了。Sorry to have kept you waiting.28、抱歉打扰您了。Sorry to disturb you.29、抱歉打扰你了。Sorry to interrupt you.30、对此我很抱歉。I’m very sorry to this.31、我为此道歉。I apologize for this.32、抱歉占用您一些时间。I am sorry to take a few minute of your time.33、对不起,我没明白您的意思，我马上请我们经理过来。I’m sorry, I don’t understand.I’ll get the
manager.34、抱歉给您添麻烦了。I’m sorry to have given you so much trouble.35、我为我刚才所说的话道歉。I apologize for what I’ve said just now.36、给您带来的不便我们表示抱歉。We are sorry for the inconvenience.37、没关系。That’s all right.38、算了吧。Let’s forget it.39、对不起，我马上就办。I’m sorry, I will do it right away.40、听到这件事我很抱歉。I’m sorry to hear that.酒店基础英语
（四）酒店基础英语-征询和问答Asking & Answers41、我能帮你吗？May I help you?
42、我能为你做什么？What can I do for you.43、我有什么能为你做的？Anything I can do for you?
44、这样可以吗？Is that all right.45、我为您登记时请您坐下好吗？Would you please take a seat while I check it for you.46、是的，当然。Yes, of course.47、明白了。I see.48、我马上把它取过来。I’ll get it at once.49、这是我的荣幸。My pleasure.50、很乐意为您效劳。I’m at your service.51、恐怕不行。I’m afraid not.酒店基础英语
（五）52、请稍等，电梯马上就到了。Just a moment, the elevator will be here.53、服务员马上就到。The waiter will be with you in a minute.54、没问题。That’s no problem.55、还需要点别的吗？Anything else, sir?
56、让我来帮您一下吧。Let me give you a hand.57、我可以进来吗？May I come in.?
58、您先走，先生。After you, sir.59、坐这里可以吗？Would you like to sit here?
60、您要去哪里，先生。Where are you going, sir?
61、我领你去房间，好吗？Shall I show you your room?
62、能告诉我您的名字吗？May I have your name?
63、给您。Here you are.酒店基础英语
（六）酒店基础英语-提醒用语 Notice64、请走好。Mind your step.65、请小心。Please be careful.66、别担心。Don’t worry.67、放心好了。Take it easy.68、请稍等。Just a moment, please.酒店基础英语-电话用语 Calling69、早上好，**部门，我能帮你吗？Good morning, ** department.May I help you?
70、您需要留口讯吗？Would you like to leave a message?
71、您能再说一遍吗？I beg your pardon?
72、对不起，线路正忙，要不您晚点再打来？I’m sorry, the line is busy.will you call later?
73、请不要挂断，我将为您接通。Hold the line, please.I’ll put you through.74、请稍等，我叫他接听电话。Just a moment, I’ll get him at once.75、我将向他转达这个意思。I’ll pass the message to him.76、先生，线路已经接通。The line is through, sir.
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