商务英语对话：帮同事接听电话

第一篇：商务英语对话：帮同事接听电话

商务英语对话：帮同事接听电话

企菜鸟最怕什么？用英语打电话。用英语接听电话时是否有些紧张?别急，以下学习视频展示了办公室中用英语接电话时真实场景。

看MC(METEN Capsule)视频，练听力，学单词，正发音，顺便来测测自己的分数吧！视频怎么用？Just follow the instructions!我们会在每期中给你一点小tip，你也可以自己去探索哦！

Learning Tip商务视频学习指南：

单词不认识？点击单词，会出现词语解释，还可以点击单词中的每个音标，彻底纠正自己发音不准的问题。喜欢这个单词？那就点击小星星收藏到自己的词汇列表吧！

商务视频学习视频字幕：

Opening a Call

A: My name is Linda Strait.Is Ms.Brown in?

B: May I ask the reason of your call?

A: Ms.Brown asked me to check the status of her order with us.B: Ms.Brown is not at her desk at the moment.If you give me your name and number, Ican ask her to call you back.A: Alright.My name is Linda Strait.My last name is spelled “S” as in summer,...“T” asin teacher,...“R” like Robert,...“A” apple,...“I” like indigo,...“T” teacher.B: I'll give her the message, Ms.Strait.

第二篇：商务英语会议对话

Conversation 1meeting

A: we need to discuss our work plan for next year.Miss Tang, did you prepare a list of action items?

B: yes.Does everyone have a copy? It’s only a draft, so I would appreciate any feedback before I forward it to the other departments.A: I see that expanding our product line tops the list of priorities.Although product development is important, I also think we need to find ways of upgrading our distribution network.B: I’ve asked the marketing department to follow up on that.I intend to incorporate some of their suggestions into the work plan before we submit the final report

A: we should also brainstorm with folks in advertising to make sure that our target audience is getting the message.B: we’ll have to be careful about how we present our ideas.Those creative types can be awfully sensitive!

A: I’ll speak with the assistant director in the advertising department.We have a good working relationship, and I think she’ll be receptive to our ideas.B: good.Let’s move on.Conversation 2meeting

A: today, we’re going to talk over how to increase sales in our country next year.Have you got any idea?

B: I think we should launch a new advertising and promotion campaign at the very beginning of next year.If we want to enjoy a bigger market share in our country, we should first let more people know about our products.C: I quite agree with your, Mr.Jing.In addition, I think we ought to run some more chain shops not only in some large cities but also in some medium-sized cities in our country.If we only emphasize large cities, we’ll lose market share.I think it is a good channel to promote our products.A: how do you feel about that, Mr.Brown?

D: I agree up to the point.But I think the main point is that our products are a bit expensive, compared with other brands.A: you mean we’ll reduce our prices?

D: as far as I am concerned, I think it’s a good idea to reduce our price by 5%.Perhaps at the beginning, we’ll lose some money, but it can make customers easy to accept our products.Little by

little, we can make small profits but quick returns.B: I don’t agree with you.You know, we only make a small profit at these prices.As I see, it’s more important to improve product quality and after-sales service than to reduce price.A: this seems a sensible and constructive suggestion.On the one hand, we should do further advertising and promotion.On the other hand, we should improve our after-sales service.It’s a good idea to open chain shops in some medium-sized cities.Are we all agreed?

All: yes.

第三篇：商务英语对话Interview

A: Thanks for coming in today, please take a seat.B: Thank you.Nice to meet you.I’m Juliet.A: Nice to meet you, too.I’m Lily, the manager of human resource department in this

company.Today, our company wants to recruit a customer manager.So, let's get started;tell me a bit about your educational background.B: Sure!Well, I graduated with honors from XiangTan University with a major in Business

Administration, with a specialization in Information Management, and I minored in psychology.I chose this course of study for two reasons: I wanted to gain some practical, marketable skills, which the information management track provided, and I also feel that interpersonal skills are essential for professional success, hence the minor in psychology.A: Interesting.And, How about your postgraduate studies?

B: Well, I am really passionate about consumer behavior, so I pursued a master's in that area.I also strive to keep my professional skills current, so I continuously attend seminars and conferences related management and customer service.A: Very good.Now, tell me a little bit about your work experience.I see here that you previously worked at ABC Company.B: Yeah, I worked as their customer support manager, which brought me a breadth of experience in both client care, and process management.I supervised and coordinated the customer support team as well as implemented new strategies to achieve better customer satisfaction.A: Impressive!So, what would you consider to be your greatest weakness?

B: To be honest, I struggle with organization and time management.Punctuality has never been a strength of mine.I find it hard to organize my time efficiently.I have actually addressed this weakness recently, by attending a workshop on efficient time management.It helped me a lot, by providing me with great insights on how to get organized and use my time efficiently, so I think I’m getting better now.A: Good.I think you’d like to know about the remuneration.The basic salary for customer manager in our company is 5000 Yuan per month, and raise is given after six months according to your ability.We provide fringe benefits such as annual bonus, three-week paid vacation in a year and health insurance.Are this satisfactory for you?

B: Yes, these are quiet satisfactory.A: Great...Well, let me tell you that I am very pleased with this interview.We are short-listing our candidates this week, and next week we will inform our short listed candidates of the day and time for a second interview with our CEO.B: Great, thanks a lot!I hope to hear from you!Good bye.

第四篇：商务英语常用对话

一、商务：

what time would be convenient for you?

你看什么时间比较方便？

I'd like to suggest a toast to our cooperation.我想建议为我们的合作干一杯。

Here is to our next project!

为我们下一个项目干杯！

would you please tell me when you are free?

请问你什么时候有空？

gald to have the opportunity of visting your ompany and I hope to conclude some business with you。

很高兴能有机会拜访贵公司，希望能与你们做成交易。

what I care about is the quality of the goods.我关心的是货物的质量。

please have a look at those samples.请给我看一下那些样品。

I'd like to know any business connections abroad.我想多了解一些你们公司。

I would be happy to supply samples and a price list for you.我很乐意提供样品和价格单给你。

can I have your price list?

你能给我价格单吗？

will you give us an indication of prices?

你可以给我报一个指示性的价格吗？

I am in charge of export business.我负责出口生意。

I'm thinking of ordering some of your goods.我正考虑向你们订货。

what about the prices?

那价格方面怎么样？

Let's call it a deal.好，成交！

our product is the best seller.我们的产品最畅销。

our product is really competitive in the word market.我们的产品在国际市场上很有竞争力。

our products have been sold in a number of areas abroad.我们的产品行销海外许多地区。

It's our principle in business to honor the contract and keep our promise.“重合同，守信用”是我们经营的原则。

I wish you success in your business transaction.祝你生意兴隆。

I want to out your product.我想了解一下你们的产品。

this is our latest devlopment.这是我们的新产品。

we have a wide selection of colors and designs.我们有很多式样和颜色可供选择。

the quality must be instrict conformity with that of sample.质量必须与样品一样。

二、价格

I think we can strike a bargain with you if your pries are competitive.我认为如果价格有竞争力，我们就可以达成交易。

Is that your quoted prices?

这是你方的价格吗？

It would be very difficult to come down with the price.我们很难再降价了。

our prices are the most reasonable.我们的价格是最合理的。

can you cut down the price for me?

你们可以降低价格吗？

we can offer you discount terms.我们可以向你提供折扣。

Do you quote CIG or FOB?

你们报的是到岸价还是离岸价？

I can assure you our price is very favourable.我可以保证我们的价格是优惠的。

Please give us your best price.请给我们报最低价。

All the prices are on the FOB shanghai basis.所有的价格都是上海港船上交货价。

Your prices are much too high for us to accept.你的价格太高，我们不能接受。

I can't allow the price you ask for.我不能同意你们要求的价格。

we can't cover our production cost at this price.这个价格我们不能保本。

Are the price on the list firm offers?

报价单上的价格是实价吗？

This is the lowest possible price.这是最低价了。

thank you for your inquiry.感谢贵方询价。

How about the prices?

价格如何？

When quoting ,please state terms of payment and time of delivery.贵方报价时，请说明付款条件和交货时间。

Our price is realistic and based on reasonable profit.我们的价格是很实际的，是根据合理的利润提出的。

If an order is placed, we'll pay the cost of the sample.如果交易成功，样品费由我们付。

三、谈判与合同

Our price is realistic and based on reasonable profit.我们的价格是很实际的，是根据合理的利润提出的。

If an order is placed, we'll pay the cost of the sample.如果交易成功，样品费由我们付。

I'm glad that our negotiation has come to a successful conclusion.我很高兴我们的谈判获得圆满成功。

When shall we come to sign the contract？

我们什么时候签订合同？

Do you think it'stime to sign the ontract?

我想该签合同了吧？

Before the formal contract is drawn up we'd like to restate the main points of the agreement.在正式签约之前，我们要重申一下协议的重点。

As some points concerning the contrac have not yet been settled negotiation has to be continued before the contract is signed.由于合同某些问题尚未解决，所以在合同签署前仍需继续协商。

There are a few points which I'd like to ring up concerning the contract.关于合同我想提出几点看法。

The seller should try to carry out the contract in time if not the buyer has the righe to cancel the contact.卖方应努力按规定履行合同，否则买方有权撤消合同。

No party who has signed the contract has the rught to break if.签署合同的任何一方都无权撕毁合同。

Once a contract is signed,it has legal effect.合同一旦签署即具有法律效力。

We can get the contract finalized now.现在我们可以签订合同了。

Have you any questions in regards to the contract?

关于合同你还有什么问题要问吗？

四、订货

When can we expect your confirmation of the order?

你什么时候能确定订单？

We want to order this article from you.我们想订这种做。

What's the minimum quantity of an order for your goods?

你们订货的最低量是多少？

May I see your list?

我可以看一下你的货单吗？

We postponed an order.我们要推迟订货。

Generally speaking,we can supply all kinds of goods.一般来说，我们可以提供所有种类的货。

We have received your catalogue and price list, and now we order the following goods st the prices named.已收到你方目录和价格表，现按所示价格购下列货物。

We find both quslity and prices of your products satisfactory and enclose our trial order for prompt supply.我们对你方产品的质量和价格均感满意，现寄去试订单，请供应现货。

We are pleased to receive your order and confirm acceptance of it.很高兴接到你方订单，并确认予以接受。

As the goods you ordered afe now in stock,we will ship them without fail as early as possible.因为贵方订货的商品尚有存货，本公司将一定尽快发运。

I wonder if you could supply us with your latest products for regular orders.我想知道你们是否能为我们的定期订单供应你们的最新产品。

Our prices depend on the quantity of your order.我们的价格取决于你们订单的数量。

We could reduce our price by 5% if you palce a substantial reder with us.如果你们订货量大的话，我们可以减价5%。

We must insist on immediate delivery, otherwise we shall be compelled to cancel the order.我们坚决要求立即发货，否则我方将被迫取消订单。

We would prefer to confirm our order with your firm as soon as possinle.我们想尽快向你们公司落实订单。

There is a change we have to make in the order.订单中有一处需要修改。

五、运输

We require that transshipment be allowed.我们要求允许转船。

When can you make shipment carefully?

你们什么时候装船？

We'll get the goods dispatched within the stipulated time.我们将按规定的时间发货。

When can you make the balace shipment?

你们何时可以发余下的货呢？

I wonder if you could ship the order as soon as possible？

不知道能否尽快装运订货？

Let's disscuss about the mode of transportation.我们讨论一下运输方式吧。

What mode of transportation do you suggest we use?

你建议我们用什么运输方式呢？

What sort of delivery periods did you have in mind?

你所打算的是哪一种发货期？

Please ensure that we'll get tight shipping documents before the arrival of the goods.请确保在货物到达前我方可拿到正确的装船单据。

When can we collect the goods?

我们什么时候可以提货？

We can't advance the time of delivery.我们无法将交货时间提前。

I'm very sorry for delay in delivery.十分抱歉，交货拖延了。

How long does it take you to make delivery?

你们需要多长时间发货？

六、付款

Our terms of payment are by irrevocable L/C pauable by sight draft against presentaion of shipping documents.我们的支付方式是不可撤消的信用证支付，凭装运单据见票。

Can you tell it on an installment basis?

你们这里可以分期付款吗？

Do you accept payment by installments?

你同意分期付款吗？

How would you like paymentbe made?

你们采取什么付款方式？

We expect payment in advance on first orders.我们希望第一次订货要求预付货款。

What are your terms of payment?

你们的付款条件是什么？

We can't accept D/P or D/A.we insist on payment by L/C.我们不接收付款交单或承兑交单，我们只收信用证。

Do you accept D/P payment terms.你们接受付款交单这种方式吗？

What is the period of validity of this L/C?

这张信用证的有效期是多久？

七、投诉与索赔

A;The shipment i stuck in customs.出货在海关受阻。

B;If you fail to make the shipment soon, we'll cancel the order.如果你们不能近期发货，我们将取消订单。

A;I'd like to complain of the damaged goods.我方由于货物被损向你方投诉。

B;We're sorry to say that we are dissatisfied with the state of the goods.很遗憾，我们对商品状况不满。

A;Upon examination,we found the goods are not up to the standard of the sample.经检验，我们发现货物达不到样品的标准。

B;The goods sent are inferior compared to the original sample.所发送的货比原样品差。

A;How many are you short?

你们缺了多少？

B;Could you pleased send them back to us at our expense?

你能将受损的货品送还我们吗？运费由我方承担。

A;Who'll bear the freight?

运费由谁来承担?

B;We have a complaint about quality.我们要起诉质量问题。

A;We have to file a ckaim on you.我们不得不向贵方提出赔偿。

B;The goods you sent are not up to the standard.你们发运来的货物不符合标准。

A;I don't think the responsibility should rest with us.我认为责任不在我方。

B;We can only take on so much.我们只能承受这么多。

八、税收

A;Paying tax is the duty of every citzen.纳税是每个公民的义务。

B;Howmany types are taxes divided into?

税收可分为多少税种？

A;Income tax can be divided into personal incone tax and corporation income tax.所得税可分为个人所得税和公司所得税。

B;The tax rate China is not very high.中国的税收率不是很高。

A;What's the personal income tax rate?

个人所得税是多少？

B;Tax evasion is also a crime.偷税漏税也是一种犯罪。

A;To avoid writing a receipt is a tax dodge.不开invoice是一种偷税行为。

B;Those who evade tax will be punished by the law.偷税漏税者将受到法律制裁。

A;Shall savings interest be taxed?

存款利息要纳税吗？

第五篇：商务英语情景对话

新产品推荐

林先生:These are our new models.这些是我们的新产品.李小姐: What are their strong points?

有什么优点? 林先生: There's a lot to be said for them.In the first place.they are more durable than any similar ones on the market.优点很多.首先.它们比市场上任何类似产品更耐用.李小姐: Why does it take longer to wear out than the others?

为什么它比其他产品耐用呢? 林先生: The yarn is carefully selected for quality and woven very tightly in this fabric.这纱的质量是经过精心挑选的.而且质地织得很紧密.李小姐: Can you leave these samples with us?

可以把样品留下来吗? 林先生: How long do you want to keep them?

你要留多久? 李小姐: About three days.大约三天.林先生: That's all right

好吧

In the telephone Daisy: Is Tom there?

Tom 在吗? Gates: He’s not here right now.他现在不在这里

Daisy: Do you know when he will be back?

你知道他什么时候会回来吗? Gates: He should be back in 20 minutes.他应该二十分钟内会回来。

Daisy: Can I leave a message?

我可以留个话? Gates: Yes.Go ahead, please.可以, 请继续。

Daisy: When he comes back, can you have him call me at(206)5551212?

他回来后, 能不能让他打(206)5551212 这个号码给我? Gates: Sure, if you can excuse me for just a second.Let me find a piece of paper to write it down.当然, 如果你可以等我一下下, 让我找张纸写下来。

Gates: Come again about number, please?

再说一次号码好吗？

Daisy:(206)5551212

(206)5551212 Gates: Ok,i get the number

好了，我记下号码了

Daisy: Thank you ,have a good day

谢谢，祝你愉快

快乐参观

杨云: Peter, welcome to our factory.皮特，欢迎到我们工厂来。

皮特: I’ve been looking forward to visiting your factory.我一直都盼望着参观贵厂。

杨云: You’ll know our products better after this visit.参观后您会对我们的产品有更深的了解。

皮特: I hope so.Maybe we could start with the Designing Department.希望如此啊。也许我们可以先参观一下设计部门。

杨云: No problem.Then we could look at the production line.没有问题。接下来我们可以看一下我们的生产线。

皮特: OK.May I take pictures which I will send to my colleagues？

好的。我想拍一些照片，发给我其他的同事，可以吗？

杨云: Of course you can.当然可以了啊。

皮特: You are so kind.Thank you very much.Hope we can work together.你太好。非常感谢。希望我们以后能合作。

杨云: My pleasure.I hope so.我很乐意效劳啊。我也希望能够合作。

接机

露西: Hi, you must be Mary?

嗨.你一定是玛丽? 玛丽: Yes.It's a pleasure to meet you.How was your flight? Shall we go? I've got a car waiting outside to take us to your hotel.是的.很高兴遇见你.旅程如何?我们可以走了吗?外面已经有辆小车等着接我们回旅馆了.露西: That'd be great.The flight was ok.Thanks for taking the time to meet me here.太好了.旅程还可以.谢谢抽出时间来这里接我.玛丽: No worries.Our company wants to make sure you have a pleasant trip.别担心.我们公司希望确保您旅途愉快.露西: I really appreciate it.我真的表示感激.玛丽: Everything has been organized for you.The accommodation, the transport and all the other little things you should need.一切都已经为您准备好了.住宿.运输和您可能需要的其它小事.露西: Does the conference begin tomorrow?

会议明天开始吗? 玛丽: Yes, there is a welcoming dinner tomorrow night.是的.明晚将有一个接风宴.露西: That's great.It gives me some time to rest and see some of this city.真棒.那我就有时间休息一下并且参观本市.玛丽: It's already been arranged, I will take you on a city tour tomorrow morning.这也已经安排好了.明天上午我会带您游览市容.