投诉信及回复

第一篇：投诉信及回复

假如你是王华，在第一百货商店买了一部SQ200手机，发现手机有质量问题，写信给商店经理投诉。内容如下：

1．不能拍照，不能收发信息，等等。。2．希望对方可以允许你退货或者是换部新手机。

3．写信日期是2008年12月21日。注意书信格式。

No.7 Jiang Nan Road, Chongqing City, China

Dec.21, 2008

Dear Manager, My name is Wang Hua.I am writing this letter to tell you some problems about the SQ200 cell phone which I bought from

ththe First Super Store on Dec.the 18.First of all, the cell phone can not be used to take pictures.It seems that there is something wrong with the camera.Second，I can neither receive nor send messages through this cell phone.Moreover, the buttery power is too short to last for one day.Because of the above issues, I require that you either allow me to return this cell phone and you refund the money to my account or give another new phone to me.If you have any better suggestions please contact me as soon as possible.Thank you!

Yours Customer，Wang Hua.假如你是第一百货公司的经理吴刚，针对上文给予回复。

Dec.30, 2008 Dear Mr.Wang, My name is Wu Gang, the General Manager from The First Super Store.First of all, I would like to say sorry about your new phone and thank you for telling us

about these problems.As far as your SQ200 cell phone is concerned, I suggest that you return it back to our store and we will give you another one.The charge will be all on us.In order to express our regrets, we plan to send you a gift card.I promise the new cell phone is going to be perfect!Finally, we are sorry again and hope you will like the new cell phone!If you have any questions, please feel free to contact me.Have a good day!

Sincerely, Wu Gang.

第二篇：如何写投诉信及其回复

如何写投诉信及其回复

一、投诉信的写作要点和套语

投诉信(Letters of Complaint)是某人对所提供的服务或所购买的商品不满意时，向商家、机构提出相关的问题，并希望问题得到解决和处理所写的信件，也可称为投诉信。这类信件的写作要点通常包括以下几部分：-----提出写信的目的是为了抱怨或投诉-----表明投诉的原因

-----希望问题能够得到解决

范文一（Complaint concerning service）： Dear Sir or Madam, I was a visitor in your hotel for three days during May 5 to May 8.I am sorry I have to say I was greatly disappointed with the inconvenient service you provided.First of all, it is the lighting facility in the room.One of the lights is broken and another is so dark.Another unpleasant factor of your hotel is the food quality.The steak I ordered is sour.The last but not the least shortcoming of your hotel is the cold and indifferent service of the waiters.I asked one of them to bring newspaper to my room, but no paper was delivered at last.I am sure that you will agree with me that your service is unacceptable.I trust that you will take immediate steps to correct the situation and I look forward to your reply.Faithfully yours, John Smith 在结构上，这封投诉信一开头就说明了写信的原因-----在酒店入住期间对其服务不满意。第二段中列举了抱怨的三个具体事实。一是电灯的问题，二是食物问题，三是服务不热情问题。最后一段中向酒店负责人提出中肯的意见，希望对方能够改善服务质量。

在语言方面，简洁明了。最大的特色是注意了礼貌用语。例如，开头提出问题时，用了I am sorry I have to say that…。在写抱怨信时，礼貌用语很重要，因为对服务或商品不满意，很容易用充满怨气的语言，所以得体的语言才不会影响投诉者与被投诉者之间今后的关系。比如，原文中用unpleasant 修饰factor，而没有使用disgusting等语气强烈的形容词。最后一段中用了I trust that …和I look forward to…这样的句式，一方面，它们是抱怨信的良好结尾，另一方面说明了对对方的信任和对迅速处理办法的期待。

范文二（Complaint concerning damaged goods）： Dear Mr.Jack, The 50 Tea Sets we ordered were delivered yesterday, but we regret that 5 sets were badly damaged.The packages containing the tea sets appeared to be in good condition, so we accepted and signed for them without question.We unpacked the tea sets with great care and can only assume that the damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 5 sets as soon as possible.Meanwhile, we have put the damaged tea sets aside in case you need to check them.Yours sincerely, David

此信的开头表明收到了50套茶具，并用了we regret that ….这样的句式表达对五套已损坏的茶具的遗憾。第二段中，说明了茶具损坏的可能原因。在用词方面也注意了一些技巧，如appear to 和we assume that…等。最后表明希望损坏的茶具能够得到更换处理。值得注意的是，为确保提出损坏物品的真实性，所以交代了损坏物品已保管好，待对方核实，以便处理。

常见开头和结尾：开头法：

1.We are sorry to inform you that …were badly damaged when delivered.2.On inspection, we found that the quality of the goods did not meet the contract standard.3.We regret to find that your delivery of our….4.A portion of the goods arrived damaged.We have to put in a claim for the damage.5.I am writing to inform you that I am dissatisfied with your…

6.In spite of the inconvenience this letter may cause you, I still want to complain about… 7.The purpose of my letter is to express my satisfaction with … 结尾法：

1.I am looking forward to your due attention and proper solution on this matter.2.Despite the trouble and inconvenience this matter may cause to you.I hope you can give me a satisfactory solution to …

3.I understand you will give immediate attention to this matter.4.I would like to have his matter settled by the end of … 5.We do hope that you’ll take measures to solve the problem.二、投诉信的回复

当收到因为给对方造成了损伤或不便的抱怨信后，必须马上给予答复。从一定意义上说，也就是写一封道歉信。其写作要点通常包括以下几点；-----表示真诚的歉意

-----解释造成损失或不便的原因-----表示今后的做法或处理办法

范文一的回复（Reply to complaint concerning the service）： Dear Mr.Smith, I am sorry to hear that you didn’t enjoy your stay in our hotel.At the same time, thank you for bringing this matter to my attention.It is my oversight.I’ll go myself and look into the matter immediately.Meanwhile, I won’t hesitate to improve the lighting facility, food quality and the service of the waiters.I do hope that we can meet your full satisfaction when you visit the hotel again.Yours faithfully, 范文二的回复（Reply to complaint concerning the damaged goods）：

Dear Mr.David, We are sorry to learn from your letter of the 8th that some of the Tea Sets were damaged when they reached you.We will certainly replace them and have in fact instructed our representative at your end to send them by parcel post.We regret for the inconvenience caused to you, and we will do our best to improve our methods of handling so as to avoid happening the same thing.It will not be necessary for you to keep the damaged tea sets and they can be destroyed.Yours sincerely，常见的开头和结尾；开头法：

1.We offer our apologies for … 2.We’re sorry that… 3.We regret to …

4.I am writing to apologize for… 5.I’m writing to say sorry for… 6.For this trouble, we do apologize.结尾法：

1.I sincerely hope that you’ll be able to think in my position and accept my apologies.2.Please accept our sincere apologies for this mistake.3.We assure you that we’ll give it our attention.4.I’m confident that you’ll have no further cause for complaint after our adjustment.our radios before it is sent.Now, we’re arranging for the director of the sales department to contact you for the replacement.

第三篇：投诉信及

Directions:

Suppose you have been cheated by an advertisement in a magazine;write a letter of about 100 words to the government officer complaining about the bad effort the ad brought to you.小作文：投诉信

Dear_______,I am _____(自我介绍).I feel bad to trouble you but I am afraid that I have to make a complaint about_______(投诉内容).The reason for my dissatisfaction is ______________(总体介绍).In the first place,__________(抱怨的第一个方面).In addition, _________________(抱怨的第二个方面).I appreciate it very much if you could________(提出建议和请求), preferably __________(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限).Thank you for your consideration and I will be looking forward to your reply.Yours sincerelyXXX

Dear gentlemen,I am a college student in Binzhou University.I feel bad to trouble you but I am afraid that I have to make a complaint about an ad which appeared in a magazine for a device which supports to cure back problems.The reason for my dissatisfaction is as follows.In the first place, the device is too expensive.In addition, after two

week’s curing, not only did my mother’s back pain persist, but in soon began to worsen.So I know I have been cheated.I appreciate it very much if you could do something to put a stop to these deceptive ads and the continuing exploitation of other backache sufferers, preferably make them offer me the refund, and I would like to have this matter settled by the end of the year.Thank you for your consideration and I will be looking forward to your reply.Sincerely yours,Frank Smith

（154字）

第四篇：英文投诉信-英文投诉信格式及

英文投诉信-英文投诉信格式及范文

英文投诉信英文投诉信

由线话英语提供

英文投诉信格式及范文如下：

could ______(提出建议和请求), preferably ______(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限).⑧Thank you for your consideration and I will be looking forward to your reply.Yours sincerely，Li Ming

英文投诉信范文

(Letters of Complaint)

【例一】

Florence Trunkemeyer

College of Business

Ball State University

Muncie, IN 47300

November 15, 1998

General Computer Corporation

Engineering Department

Box 73219

Fort Worth, TX 76108

Dear Sir:

With reference to our order No.W

98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question.We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible.Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.Yours sincerely，(Signature)

【例二】

Sunny Company

Zhongcheng Road

Jinlian Building Shanghai September 12, 2001 Sales manager Elegance Clothing Company 45 West Street, Nanjing Jiangsu Province Dear Mr.Chang: On September 10, our order for 280 received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers.We ask you to conduct investigation at

your end and reply to us.Sincerely yours,

第五篇：英文投诉信格式及

英文投诉信格式及范文如下：

Dear ______，①I am ______(自我介绍).②I feel bad to trouble you but I am afraid that I have to make a complaint about.③The reason for my dissatisfaction is ______(总体介绍).④In the first place, ______(抱怨的第一个方面).⑤In addition, ______(抱怨的第二个方面).⑥Under these circumstances, I find it ______(感觉)to______(抱怨的方面给你带来的后果).⑦I appreciate it very much if you could ______(提出建议和请求), preferably ______(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限).⑧Thank you for your consideration and I will be looking forward to your reply.Yours sincerely，Li Ming

英文投诉信范文

(Letters of Complaint)

【例一】

Florence Trunkemeyer

College of Business

Ball State University

Muncie, IN 47300

November 15, 1998

General Computer Corporation

Engineering Department

P.O.Box 73219

Fort Worth, TX 76108

Dear Sir:

With reference to our order No.W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question.We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible.Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.Yours sincerely，(Signature)

【例二】

Sunny Company

Zhongcheng Road

Jinlian Building

Shanghai

September 12, 2001

Sales manager

Elegance Clothing Company

West Street, Nanjing

Jiangsu Province

Dear Mr.Chang:

On September 10, our order for 280 womens cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers.We ask you to conduct investigation at your end and reply to us.Sincerely yours，Sunny Lee

Manager