餐饮服务英语用语

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第一篇:餐饮服务英语用语

餐饮服务英语用语

01)What time would you like your table?

您什么时间需要这张餐桌呢? 02)A table for two?

你们是两个人吗? 03)For how many?

几个人?

04)Who ’ s the reservation for?

您为谁预订?

05)You can sit where you like.您可以随便坐。

06)Is this table suitable?

这张桌子合适吗?

07)The waitress will be here in a few minutes.服务员马上就来。

08)I’ m sorry, there aren ’ t any tables left now.对不起,没有空桌子了。

09)I’ m sorry,the restaurant is full now.对不起,现在餐厅已坐满。

10)We can seat you in twenty minutes.二十他钟后才能安排您入座。11)Have you been served?

有人为您服务了吗?

12)Do you have a reservation, sir?

先生,您预订了吗?

13)Would you come with me, please?

请跟我来,好吗?

14)Could you please come with me,please?

请随我来,好吗?

15)Please step this way.这边请。

16)Would you like to sit near the window?

您喜欢靠窗坐吗?

17)Where would you like to sit?

您希望坐在哪儿呢?

18)I’ ll be with you in a minute.我马上就来。

19)Would you mind sitting here in the corner?

靠角坐您不介意吧?

20)We are open from 6 in the morning to 11 in the evening.我们的营业时间是从早上6:00到晚上11:00。21)We serve 24 hours.我们24小时营业。22)We are open round the clock.我们昼夜营业。

23)Service hours are:7:00 a.m.to 9:00 a.m.for breakfast;11:30 a.m.to 1:30 p.m.for lunch;6:30 p.m.to8:30p.m.for dinner.早饭:7:00到9:00

餐厅供应时间是:午饭:11:30到下午1:30; 晚饭:6:30到8:30

24)May I have your name, please?

请问您的姓名。

25)Can you give me your name,please?

我可以问您的姓名吗? 26)Here ’ s the menu.这是菜单。

27)I’ ll bring you the menu,sir.先生,我给您拿菜单。

28)Here are the menu and wine list.这是菜单和酒单。

29)Are you ready to order?

您现在点菜吗?

30)Would you like to order now?

您现在点菜吗?

31)May I take your order now?

您现在可以点菜了吗?

32)What have you decided on?

您决定吃什么了吗?

33)Would you like Chinese food or Western food?

您要吃中餐还是西餐? 34)What would you like?

您想吃点什么?

35)What would you like to start with?

您先来点什么?

36)What would you like to follow?

您下一道菜点什么呢?

37)Would you like something to drink?

您想喝点什么吗?

38)What would you like for a drink?

您想喝什么?

39)Would you like to order aperitif?

想要点开胃酒吗?

40)Would you like an aperitif before lunch?

饭前您想吃点开胃的东西吗?

41)What kind of drink would you like ?

您要点什么饮料。

42)What kind of juice do you want? 您要茶还是咖啡?

43)Will you have tea or coffee?

你要喝茶还是咖啡?

44)Do you like your coffee,black or white?

您喜欢清咖啡还是牛奶咖啡?

45)Would you like green tea or black tea?

您喜欢绿茶还是红茶?

46)Would you like to try MaoTai – the best Chinese spirits?

您想尝尝中国最好的酒——茅台酒吗? 47)Would you prefer Shanghai cocktail?

您喜欢上海鸡尾酒吗?

48)Why don ’ t you try a glass of dry white wine?

干吗不尝一杯干白葡萄酒吗?

49)What kind of Chinese food do you want?

您想吃哪种中国食物?

50)What kind of vegetables would you like?

您想吃什么蔬菜。

51)We have steak,roast chicken and vegetables today.我们今天供应牛排,烤鸡和蔬菜。

52)Today ’ s special is roast leg of lamb.今天的特别菜是烤羊腿。

53)Everything is a la carte.这里只能点菜。

54)Would you like to dine a la carte or table d ’ hote?

您是吃点菜还是公司菜。

55)We have a buffet.You can have all you want for $ 10.我们有自助餐,您交十元钱可以随便吃。56)How would you like your eggs?

您喜欢几成熟的鸡蛋?

57)How would you like your streak, well done,medium or rare?

您喜欢几成熟的牛排,是熟透的,还是适中的,还是半生的? 58)How about trying some lobster?

您是不是尝一尝大虾?

59)I suggest you have a taste of Sichuan dishes.我建议您尝尝四川菜。

60)I’ d recommend this dish to you.我愿意向您推荐一个菜。

61)I’ m sure you ’ ll enjoy it.我肯定您会喜欢它。

62)It ’ s delicious and worth a try.它鲜美可口,值得一尝。

63)I’ m sorry,there are no chops left.对不起,没有排骨了。

64)We have n’ t any more lobster today.今天的大虾已经卖完了。

65)This is the soup you ordered.这是您点的汤。

66)We are short of help today.我们今天人手少,67)I’ ll see about your order.我会去看看您点的菜做得怎样了。68)Do you care for a dessert?

您是不是想吃点甜食。

69)What do you want for dessert?

你要吃什么甜食?

70)I’ ll get you another one.我再给您端一份来。

71)What else do you want?

您还要别的什么吗?

72)Is there anything else?

您还要别的什么吗?

73)Could I serve you anything else?

还需要我给您点什么吗?

74)If you need anything else,just feel free to tell me.如果您还需要别的什么,尽管告诉我好了。75)What ’ s the problem,sir?

先生,出了什么问题?

76)I’ ll take to the chef and see what he can do.我去和厨师商量一下,看看他能否给予补救。

77)If you don ’ t like this dish, how about getting you another one?

如果您不喜欢这道菜,是不是换个别的。

78)Would you like it cooked a little more?

您愿意把它再煮一下吗?

79)Once it ’ s ordered and served, it can’t be exchanged.凡是点的菜上桌以后是不能换的。80)Regretfully not.遗憾的是不行,81)I’ m really sorry,but you see my difficulty.真对不起,但也希望您能体谅我的难处。

82)I’ m sure everything will be satisfactory again next time you come.相信下次您再来时,一切都会使您称心满意。

83)I do apologize for giving you the wrong dish.实在对不起,我把菜送错了。

84)I seem to have misserved a dish.我好象上错了一道菜。

85)I’ ll change it immediately for you.我马上给您换。

86)I can offer you some oyster soup.Compliments of the chef.我可以向您免费提供一些牡蛎汤,算是厨师的一点敬意。87)Is everything all right?

一切都还好吗?

88)How was the food?

饭菜还好吗?

89)How do you like the fish cooked this way?

您觉得鱼这样烧怎么样?

90)Is everything to your satisfaction?

吃得满意吗?

91)What ’ s your opinion of our service?

您对我们的服务有什么意见吗?

92)Would you like to sign for that?

您准备签字挂帐吗?

93)Would you like to put it on your hotel bill?

您准备将这个费用记到您饭店的总帐吗? 94)Could you sign here,please?

请您在这儿签字。

95)May I also have your room number,please?

我可以问一下您的房间号码吗?

96)In our hotel we don ’ t accept tips.我们饭店是不收小费的。

97)The minimum charge for a dinner party of 200 people is 6000 yuan FEC, excluding drinks.200人的宴会最低的6000人民币况换券,不包括饮料。98)May I have a look at your invitation card?

我可以看一个您的请柬吗?

99)At a Chinese party the guests usually arrive 5-10 minutes early.中餐宴会客人通常提前五至十分钟到达。100)It ’ s not good to be late.迟到是不好的。

第二篇:餐饮服务基础用语(英语)

餐饮服务用语

称谓(Addressing):

(1)(直接)Mr.(先生),Mrs.(太太),Ms.(女士,小姐),Miss(小姐),sir(先生),madam(女士、夫人),gentleman(先生),gentlemen(gentleman的复数),lady(女士),ladies(lady的复数),young lady(年轻的女士),young gentleman(年轻的先生)

(间接)the lady with you(和您一起的女士),the gentleman with you(和您一起的先生),that lady(那位女士),that gentleman(那位先生)问候(Greeting):

(2)Good morning/afternoon/evening,sir/madam!(早上好/下午好/晚上好,先生/夫人!)

(3)How are you today,sir?(您好吗,先生?)欢迎(Welcoming):

(4)Welcome to the Winter Flower/our restaurant.(欢迎光临冬之花/我们的餐厅。)(5)We're glad to see you again.(很高兴又见到您。)询问/征询(Asking/inquiring):

(6)May I have your name,please?(可以告诉我您的名字吗?)(7)Your initials,please?(请告诉我您姓名的首字母。)(8)May I take your order now?(可以点菜了吗?)

(9)May I have your signature here,sir?(请您在这里签名。〕(10)May I know whom I'm talking to?(请问您是哪位?)(打电话时用)(11)May I be of(your)service,madam?(请让我为您服务,夫人。)(12)May I recommend our „ to you,sir?(先生,我向您推荐„„。)(13)How about a „?(„„怎么样?)

(14)Would you like me to book you a „?(为您预订„„,可以吗?)(15)Would you like to sit by the window?(您喜欢坐窗边的位置吗?)(16)Would you like to have a cup of tea?(您来一杯茶吗?)

(17)Is there any thing else I can do for you,madam?(夫人,您还有什么需要吗?)祝愿/祝福(Expressing good wishes):

(18)Have a pleasant stay with us,madam.(愿您和我们共度好时光。〉

(19)Have a nice day/a pleasant evening/a good weekend!(祝您今天/今晚/周末愉快!)(20)Enjoy your stay/day.(祝您愉快!)

(21)Happy New Year/Birthday!(新年/生日快乐!)(22)Merry Christmas!(圣诞快乐!)

对一般祝愿的回答(Answers to good wishes):

(23)You too,Mr./Ms./Mrs./Miss.××(也祝您愉快!)(24)The same to you,sir/madam.(也祝您愉快!)致谢(Expressing thanks):

(25)Thank you very much.(非常感谢!)(26)Thank you for coming.(谢谢您的光临!)

(27)Thank you for being so understanding.(谢谢您的理解。)(得到谅解时用)(28)That's very kind of you.Thank you very much.(您真是太好了!谢谢!)对致谢的回答(Answers to thanks):

(29)You are welcome.(不用谢!/别客气!/乐意为您效劳!)(30)With pleasure.(不用谢!/别客气!/乐意为您效劳!)(31)My pleasure.(不用谢!/别客气!/乐意为您效劳!)(32)Thank you.(用升调)(不用谢!/别客气!/乐意为您效劳!)

(33)Glad to be of service.Please feel free to contact us anytime.(很高兴为您服务,请随时与我们联系。)

致歉(Apologizing):

(34)Excuse me.(不好意思,打扰一下!)(打扰客人时)(35)I'm awfully sorry.(真是很抱歉!)(36)I beg your pardon,sir.(请您原谅!)

(37)Excuse me for interrupting.(抱歉,打扰一下。)(不得不打扰客人时)(38)Sorry to have bothered you.(抱歉,打扰了!)(打扰客人后)

(39)I'm very sorry.There could have been a mistake.I do apologize.(对不起,可能出了什么差错,我真诚向您道歉。)(有投诉时)

(40)I'm sorry.A guest is waiting for me.(抱歉,有个客人正在等我过去。)(终止谈话时用)

(41)I'm sorry.I'm being called.(不好意思,有人叫我/有个电话找我。)(终止谈话时用)

(42)I'm sorry to have kept you waiting,sir.(抱歉让您久等了!)(让客人久等时用)

(43)I'm sorry.The restaurant is fully booked.(很抱歉,餐厅己经订满了。)对致歉的回答(Answers to apology):(44)That's all right.(没什么。)(45)It doesn't matter.(没关系。)(46)It's nothing.(这没什么。〉 指示(Directing):

(47)Let me show you.(我给您带路吧。/我指给您看。)(48)This way,please.(请这边走。〉

(49)It will be on your right hand side.You can't miss it.(就在您的右手边。您会看到的。)

(50)Go straight ahead.(直走。〉

(51)Go down to the lobby.(往下走到大堂。)

(52)Please take the 1ift to the 3rd floor.(请乘电梯到三楼。)(53)Turn left/right at the first exit.(在第一个出口向左/右拐。〉

餐厅常用英语一百句

1、早上好(午安、晚安)

Good morning.(afternoon evening)

2、您好!

How are you? How do you do? Welcome to golden city restaurant.3、再见,欢迎下次再来!

Good-bye!Come again next time, you are Welcome.4、慢走,感谢您的光临。

Mind your step and thank you for coming.5、请稍等。

Please wait a moment.Just a moment.Just a minute.6、请原谅。Excuse me.7、对不起,让您久等了。

Sorry to have kept you waiting so long.8、请问您有几位? For how many?

9、请跟我来,请这边走。

Come with me, please.follow me, please.10、请问您贵姓?

May I have your fist name?

11、请问您喝什么茶?

What kinds of tea would you like to drink? 12、请稍候,我们马上给您安排。

Just a moment, please.we will arrange, it for you right away.13、请问您有预订吗? Do you have a reservation?

14、您看坐在这里可以吗? Would you mind sitting here?

15、祝您旅途愉快!Have a pleasant journey!

16、对不起,那边的桌子已给预订了。I’m sorry that table is already reserved.17、不用谢,很乐意为您服务。Not at all, I’m glad to serve you.18、这是菜单,请问现在可以点菜了吗? Here is menu, Are you ready to order mow?

19、您想吃中餐还是西餐。

Would you like to have Chinese food or European food? 20、今天的特别介绍是粉蒸甲鱼和蒜茸开边大虾。The recommendation of the day is.21、我们有葡萄酒、白酒、啤酒和各式软饮料。

We have got port, white wine beer and different kinds of soft beverages.22、请问您想喝点什么。

What would you like to drink, please.23、请问需要加冰块吗?

Do you need any ice-blocks, please?

24、请问需要冷饮还是热饮。

Would you like to have a cold-drinks or hot drinks?

25、请用茶。

Have a cup of tea, please!

26、请用香巾。

Have a piece of napkin, please!

27、我们的菜式有广东风味、北京风味、四川风味,您喜欢哪一种? We provide Cantonese BeiJing Sichuan food which style do you like.28、祝您午餐(晚餐)愉快!Please enjoy your lunch(dinner)!

29、打拢了,请问现在可以上菜吗? I’m sorry to disturb you.Shall I bring in your food now? 30、对不起,我能把这个盘子撤走吗? I’m sorry, Can I take this plate away?

31、对不起,我把它换成小盘子好吗?

I’m sorry, May I have it changed the small plate?

32、您想试一下本地的特色吗?

Would you like to try local speciality?

33、请问您喝什么茶?

What kinds of tea would you like to drink?

34、您先来杯啤酒好吗?

Would you like to start with a glass of beer?

35、如果您感时间的话,我给您安排一些快餐好吗?

If you’re hurry I’ll arrange some fast foods for you-Can I arrange a snack for you if time is pressing for you.36、对不起,这个品种刚刚售完。

I’m sorry, the variety is just out of stood(there aren’t any left)

37、对不起,您是否介意与那位先生同坐一桌?

I’m sorry, would you mind sitting the table with that gentleman.38、对不起,现在已经客满了。

I’m sorry the restaurant is full now.39、对不起,现在已经没有厅房了。

I’m sorry the banqueting hall is full now.40、如果您不介意,坐在那边角落里好吗?

Would you mind sitting over there in the corner.41、如果您愿意,可以先到大堂休息一下,一有空位我马上通告您。You may have a rest in the lounge if you like.42、我们的早餐券包括一碗稀饭、二笼包子、一碟小菜。

Our breakfast coupon includes a bowl of rice gruel two portions of steamed stuffed buns and a plate of dish.43、很抱歉,我们立即采取措施,使您满意。I’m sorry we’ll take measures at once Be satisfied you.44、先生您喜欢用筷子还是刀叉。

Would you like to use chopsticks or knife and forks, sir?

45、服务员我想买单。

Waiter I want to pay my bill.46、请给我一杯可乐。

Please give me a can of coca-cola.47、请问卫生间在哪里? Where is the toilet?

48、先生(女士)这是您的帐单吗? Here is your bill, sir(lady)?

49、一共是128元,请问您付现金还是信用卡?

The total amount is 128 yuan, Do you pay the bill by cash , o credit card? 50、我们这儿不收小费,但是我仍很感谢您。

We don’t accept tips But I’m very grateful to you.51、请稍等,我马上来收拾。

Just a moment, please I’m clear it right away.52、小姐,我想订一个明晚的厅房。

Miss I want to reserve a banqueting hall for tomorrow evening

53、请问需要大厅房还是小厅房?

Do you need a big banqueting hall or small one?

54、服务员,您们的早餐都有什么? Waiter , what has your breakfast got?

55、我们的早餐主要供应粤式早茶。

Our breakfast supply Cantonese early morning cup of tea.56、先生请问您的牛肉要几份熟的?

How would you like your beef? Rare, medium or well-done, sir?

57、先生您的菜已经上齐了。Your dish is all here, sir.58、还要点水果和甜品吗? Would you like fruit and dessert, else?

59、对不起,我到厨房给您催一下。Sorry, I tell the cooker to hurry.60、哦!很抱歉这个菜的烹饪时间较长。

Oh, very sorry, It takes quite some time for this dish to prepare.61、小姐,我想要一个二人的餐桌。Lady I want to reserve a table for two.62、请问需要主食吗? Do you need any staple food? 63、请问您对今天的菜肴有何意见? What do your opinion of today’s order? 64、对不起,我们这没有生力啤酒。Sorry, we haven’t San Miguel beer.65、您试一下百威啤酒好吗?

Would you like to try Budweiser beer? 66、当然可以。Of course.67、谢谢您提出的宝贵意见。Thanks for your precious opinions.68、我们将努力改进。

We’ll try our best to improve.69、对不起,那是整瓶卖的。Sorry, It’s sold by the bottle.70、请问您对菜肴有什么特殊要求吗?

Anything special you’d like to have on the menu? 71、这是发票和找头,请收好。

Here’s the receipt and change, keep it, please.72、好的,我一定尽快给您做好。

All right , I’ll have it for you as soon as possible.73、隆中是我们襄樊的名胜古迹。LongZhong is a place of historical interest in our XF.74、好的,我去拿来。Ok, I’ll get it for you.75、我们这有清茶、菊花茶、八宝茶。

We have green tea, chrysanthemurn tea eight treasures tea.76、先生,傣式烤牛肉很不错,我建议您们点一个。

Sir, Roast beef in “Thailand” style is very good.I suggest you to order one.77、请问土豆做咸泥、烤的还是煮的? Is the potato roast or boiled? 78、先生,有什么需要我帮忙的吗? What can I do for you, sir? 79、先生,请问您是找人吗? Are you come to see anyone, sir? 80、小姐,请问您们的酒吧在哪里? Where are your bar, lady? 81、哦,在大堂,我带您去好吗?

Oh At the lobby, Shall I show you to go? 82、先生,请问是用餐吗? Will you have dinner, sir? 83、这瓶酒多少钱? How much is this bottle? 84、这瓶葡萄酒每瓶98元。The wine is 98 yuan a bottle.85、不要了,谢谢。No thanks.86、对不起,请再重复一遍。I beg your pardon? 87、服务员,您会讲英语吗? Can you speak English, waiter? 88、会一点点。Yes, a little.89、我可以签单吗? May I sign the bill? 90、哦,很抱歉,请付现款。Oh I’m sorry, cash only please.91、请告诉我您的房间号码。Can you tell me your room number? 92、我是1002房,给我送一份牛肉粒,葱花炒饭。

The room is 1002 give me a portion of fried rice with beef.93、好的,我们马上送到您的房间。

All right we’ll send it to your room right away.94、我们的蔬菜有土豆、窝笋、黄瓜、大白菜、姜豆等等。

Our vegetable have potato, lettuce cucumber, peking cabbage, string bean.95、海鲜类有基围虾、毛蟹、带子、桂花鱼等等。

The various sea-food have prawn, shrimp scallop perch.96、主食类有水饺、汤面、炒面、炒饭等等。

The staple food has boil dumplings, noodles in soup, fried noodles, fried rice.97、先生(女士)这个水果盘是我们餐厅奉送的,祝您午餐愉快。

This fruit plate is offered as a gift in our Restaurant.Please enjoy you lunch

第三篇:餐饮服务用语

案例一是谁带错了厅房

事情经过:

一个晚上,酒店中餐客人络绎不绝,餐厅咨客忙着迎来送去,满头大汗。这时6位香港客人在一位小姐的引导下来到了二楼中餐厅。咨客马上迎了过去,满面笑容地说“欢迎光临,请问小姐贵姓?”这位小姐边走边说:“我姓王”,“王小姐,请问您有没有预订?”“当然了,我们上午就电话预订好了‘牡丹厅’。”咨客马上查看宾客预订单,发现确实有一位王的小姐在上午预订了“牡丹厅”,于是咨客就迅速把这批客人带进了“牡丹厅”。

过了半个小时,餐厅门口又来了一批人,共有12位客人,当领队的王小姐报出自己昨天已经预订了“牡丹厅”时,餐厅咨客发现出了问题,马上查阅预定记录,才发现原来今晚有两位王姓小姐都预订了厅房,而咨客在忙乱中将两组客人安排进了同一间厅房。餐厅咨客为了补错,立即就把客人带到了“紫荆厅”,客人进房一看更加不满意了。王小姐满脸不高兴地说:“我们预定的是一张12人台,这是一张10人台的厅房,我们12个人怎么坐得下?”王小姐不耐烦地径直到“牡丹厅”一看,里面的客人已开席了,12人台只坐了7个人,咨客看了看这么多的客人,为这不恰当的安排而再次赔礼道歉,但是这12位客人仍然怎么也不愿意坐进这间10人厅房。“你们这么大的酒店,居然连预订都会搞错,还开什么餐厅!同意了我的预订就要兑现,我就要去牡丹厅,其它的厅房我都不去!今天我的客户很重要,这样让我多没面子,把你们的经理找来!”王小姐突然生气起气来。“十分抱歉,这是我们的工作失误,这几天预订厅房的客人特别多,我们弄乱了,请你们先进房间入座,我们马上给你们加位好吗?”餐厅经理急忙过来好言好语地解释。“我们这么多人坐得如此拥挤,让我多么没有面子!好像我宴请朋友非常小气一样。”“对不起,这是我们的错误,今天客人太多,请多多原谅。”看着这群饥餐渴饮的客人进了紫荆厅房,经理和咨客才松了一口气,但看到这群客人坐得那么拥挤,咨客心里又过意不去,这正是因为自己工作失误带来的错误。

分析:

1、咨客应该在为客人预订的时候把客人的中文全名和联系电话记下来,在客人到达时咨客要先核对客人的全名和电话,再把客人带到预定好的厅房就餐。

2、即使带错厅房也应尽量安排客人到座位数与人数相应的房间。

处理结果:

1、咨客与经理均对客人诚恳道歉。餐厅咨客为了补错,立即把客人带到了10人台的厅房“紫荆厅”。

2、为客人提供额外的优惠,如送果盘、甜品、打折等,以此表达餐厅因为本身工作失误给客人造成麻烦的歉疚之意。

3、再次当众向王小姐一行客人表示歉意,使她在朋友们面前挽回面子,也充分让客人感觉到他们是餐厅重要的客人。

4、以此事件作为经验教训,培训全体员工,规范服务流程,务求所有员工明确顾客第一的意识。

案例二你们刚才点的就是这道菜

事情经过:

一天,赵先生在酒店的中餐厅请客户吃饭。点菜时,有一位客户点了一道“白灼基围虾”,但记菜名的服务员没注意听,把它误写为“美极基围虾”。

当菜端上来以后,赵先生感到很奇怪,立即把服务员叫来,清楚地表示:“小姐,我们要的是‘白灼基围虾’,这道菜你上错了,请你赶快给我们换一下。”服务员一听不乐意了,辩解说:“刚才这位先生点的就是‘美极基围虾’,肯定没错。不信把菜单拿来核对一下。”她的话把刚才点这道菜的客人弄得很不高兴,赵先生的脸也沉下来了说:“请小姐把点菜单拿来给我们看一下吧。要是你错了,得赶快给我们换。”服务员过去拿来点菜单,赵先生等人一看,上面果然写的“美极基围虾”。这一下,大家都感到奇怪了。刚才位客人明明说的是“白灼基围虾”,大家都听的很清楚,但现在怎么就成了“美极”了呢?那位服务员心里知道,自己当时一定是走神了,根本就没听清楚到底是“白灼”还是“美极”,但想到“美极基围虾”这道菜点的人多,想当然就记成“美极”了。可是,她害怕赔偿,怎么也不肯主动承认是自己记错了,还是指着菜单硬说客人当时点的就是“美极基围虾”,菜根本没上错。这时候,赵先生请的那位客人实在坐不住了,他有些气愤地说:“把你们经理叫来,我有话对他(她)说。”

服务员极不情愿地去叫来了经理。这位经理大概已经听服务员汇报了情况,他走过来后便说:“不好意思,你们刚才点的就是这道菜。我们店服务员都是经过严格考核和培训的,记忆力都很好,在客人点菜时会如实地记下每一道菜名。。。”大家本以为这位经理回过来

赔礼道歉,把菜给换了,但没想到他居然会说出这种话!经理这番话的意思很明显:不是店方错了,而是赵先生等客人错了。事情到这种地步,完全没有回旋的余地了。客人愤怒地拂袖而起,说道:“好吧,请你赶快给我们结账吧!”赵先生见此情景,也觉得很是尴尬,劝也不是,不劝也不是。愣了一会之后,他才赶忙对那位客人赔不是说:“真对不起,请原谅!以后再也不到这种餐厅来吃饭了!”

分析:

1、在发生类似顾客投诉时,服务人员应明确要多站在顾客的立场为其设想,树立“顾客至上”的意识,餐厅的服务使客人满意才能有长远的生意和对自己有长远的帮助。所以在我方出错时应首先诚恳认错,然后承诺马上给客人换成白灼基围虾,再报告上级,承认错误。

2、如服务员没有做到位,经理出来面对客人时也应如此处理,并可以根据客人反应给予客人该道菜打折或者全单打折或者送果盘的优惠。

3、应关注餐厅的员工素质和服务素质,需加强培训,采取适当的奖惩措施,防止以后再发生气走顾客的事例。

处理结果:

1、餐厅经理出面赔礼道歉,把美极基围虾撤掉,让厨房马上做白灼基围虾,给客人换上。送上水果盘,并优惠打折以示歉意。

2、让犯错误的服务员赔偿撤掉的美极基围虾。

3、以此事作为经验教训,培训全体员工,务求所有员工提高顾客服务意识。

案例十服务中的语言艺术

事情经过:

酒店餐厅午餐营业时间,一?来自台湾的旅游团在此用餐。当服务员小孙发现一位70多岁的老年人的饭碗已是空了时,就轻步上前柔声问到:“请问老先生,你还要饭吗?”那位老先生摇了摇头,小孙又问到;“那么老先生,你完了吗?”只见那位先生冷笑起来:“小姐,我今天已经70多岁了,自食其力,这辈子还没落到要饭的地步,怎么今个儿我倒要向你要饭了呢?我的身体还硬朗着呢,一下子不会完的!”小孙听了客人的话感到很奇怪,心想,我问你要不要饭,意思是说要不要添加饭,你怎么把自己和乞丐联系起来呢?小孙脸上不自然地笑了笑,对客人的不满她不知何意。

分析:

1、服务人员要了解消费者遵守的风俗和习惯,在平时也应多观察学习各地客人的忌讳和偏爱,在接待服务过程中注意避免说错话,做错事,否则会使消费者处于尴尬局面,或使其扫兴,影响其对餐厅的印象。

2、服务员在工作中应该恰当地使用服务用语。这些服务用语是人们在特定的环境中总结归

纳而成的。在本案例中,服务员在为客人添饭时,本来是出于主动为客服务的热心,但因所讲的话不顾场合和对象,不符合礼貌服务用语之规范,因而在无意中伤害了客人,这是服务人员要尽量避免的。

处理结果:

1、小孙和经理向客人道歉。

2、管理人员批评教育了小孙,并以此事作为经验教训,培训全体员工,务求所有员工提高服务意识和语言技巧。

第四篇:酒店餐饮服务用语

酒店餐饮服务用语

(一)基本常用语

问候语

1、早上好,先生.Good morning, Sir.2、您好!Hello.How do you do?

3、很高兴见到您Glad to meet you.4、欢迎到我们酒店来 Welcome to our hotel.5、愿您在我们酒店过得愉快 I hope you’ll enjoy your stay with us.祝贺语

6、祝贺您!Congratulations!

7、生日快乐 Happy birthday!

8、新年快乐 Happy New Year!

9、圣诞快乐 Merry Christmas!

10、祝您好运 Good luck to you!

11、祝您成功 Wish you every success!

12、祝您旅途愉快 A pleasant journey!

答谢和答应语

13、谢谢您Thank you(very much)!

14、谢谢您的帮助 Thank you for your help.15、太感谢您了It’s very kind of you.16、别客气不用谢 You are welcome./ Not at all./ Don’t mention it.17、很高兴为您服务 It’s my pleasure.道歉语

18、很抱歉I’m sorry.19、对不起Excuse me.20、对不起,让您久等了 Sorry to have kept you waiting.21、我为此道歉I apologize for this.征询语

22、我能帮您什么吗? Can I help you? /What can I do for you?

23、有什么能为您效劳的? Is there anything I can do for you?

24、我能借用您的电话吗? May I use your phone?

25、我可以知道您的名字吗? May I have your name please?

26、您可以把名字签在这儿吗? Can you sign here, Sir?

27、先生,您想要点什么? What would you like, Sir?

指路用语

28、上楼Go upstairs下楼Go downstairs.在二楼 It’s on the second floor.29、请这边走This way, please.30、往右转Turn right, please.31、在大厅靠近大门 It’s in the lobby near the main entrance.32、在走廊尽头It’s at the end of the corridor.提醒用语

33、请走好Mind your step.34、请当心Be careful, please.35、请别遗忘您的东西 Please do not leave anything behind.36、请不要在这里抽烟Do not smoke here, please.告别语

37、等会儿见See you later.38、明天见See you tomorrow.39、再见,谢谢您的光临Good bye and thank you for your coming.40、再见,希望再见到您Good bye and hope to see you again.41、一路平安!Have a nice trip.(二)餐厅服务中常见用语

预订

1、Good morning/afternoon/evening.(The name of the restaurant and your name)May I help you? 早上/下午/晚上好,某某餐厅,我能为您做些什么?

2、How many people ,please?

请问共有多少人用餐?

迎宾

3、Good morning/afternoon/evening.Welcome to our restaurant.

早上(中午、晚上)好,欢迎光临。

4、May I help you, sir/madam?

我能为您做什么,先生/女士?

5、Do you have a reservation, sir/madam?

请问您有预订吗,先生/女士?

6、would you like to sit here?

您喜欢坐这里吗?

7、Excuse me ,would you share the table with that gentleman(lady)?

对不起,您跟那位先生(小姐)合用一张台好吗?

点菜

8、Are you ready to order now?

请问可以为您点菜了吗?

9、May I take your order now?

请问可以为您点菜了吗?

10、What would you like to start?

请问先给您上些什么?

11、Please wait a minute ,I’ll arrange it for you.请稍等,我马上给您安排。

12.Please look ate the menu first.请先看看菜牌。

13、What wines would you like to drink ?We have……

您喜欢喝点什么酒?我们有……

14、What would you like to eat?

您喜欢吃点什么?

15、Would you like some dessert?

饭后您喜欢吃点甜品吗?

16、All right.I’ll make contact with the cook and make you satisfied.好的,我跟厨师联系一下,会使您满意的。

17、Can I arrange a snack for you if you are pressed for time?

如果您赶时间的话,我给您安排一些快餐饭菜好吗?

18、Sorry ,I’ll let you know when I make sure.对不起,我问准确便马上告诉您。

征询意见

19、Excuse me ,May I take this chair?

对不起,我可以用这张椅子吗?

20、Is everything to your satisfaction?

请问您对一切还满意吗?

21、Is everything all right with your meal?

请问您对用餐还满意吗?

22、Would you care for another drink?

请问您还需要一杯饮料吗?

23、Is it enough?

您的菜够吗?

24、May I take away this dish?

我可以撤掉这个盘子吗?

致歉

25、I’m terribly sorry for such a mistake.

我为这样的鲁莽向您道歉。

26、I’m terribly sorry, sir/madam.I must apologize.

实在对不起,先生/女士,我很抱歉。

27、Is there anything else I can do?

我还能为您做些什么?

解决抱怨

28、Do you have any criticism on our service or dishes?

您对我们的服务和菜肴有什么意见吗?

29、I’m sorry.I should have asked if you care for sour food.真抱歉,我该事先问一问您是否喜欢酸味菜。

30、Would you kindly tell us if there is anything in the dishes and other respects that needs improvement?

请您告诉我们在菜和其它方面是否需要改进?

31、Please do accept our apologies and be assured that we’ll do our best to improve our work.请一定接受我们的歉意。请相信我们将一定尽力改进我们的工作。

32、Thank you for your good words and suggestions.We’ll try our best to improve our service.谢谢您的夸奖和建议。我们将一定尽力改进我们的服务。

33、I'm very sorry, sir.I'll return your...to the chef.非常对不起.我会把您点的......退回厨房.

34、I'm very sorry, sir.I’ll bring you another one/bottle.非常对不起,先生.我会替您送来另一份(瓶)

35、I'm very sorry, sir.I’ll bring you son more.非常对不起,先生.我会帮您多取一些来.

36、Is there anything wrong with your order, sir?

您点的菜哪里不对,先生?

37、What would you like me to do?

您要我做些什么?

38、There will be no charge for this.This is the compliments of the manager.This is on the house.这不用付费.这是经理免费附赠的.这由公司请客.

39、I'm very sorry for my mistake(clumsiness).我为我的错误(笨拙)道歉.

40、I'm very sorry to have spoilt(ruined)your evening.我很抱歉破坏(毁坏)了您今晚的兴致.

41、I’d like to apologize for our carelessness.May I clean it up for you?

我为我的粗心道歉.我可以替您清理吗?

42、We're very sorry for the delay.Please enjoy your lunch.抱歉耽搁了.请享用您的午餐.

送餐服务Room service43、Good morning.It’s room service here.早晨好,我是送餐部的.

44、Would you like to have something more beside the continental breakfast, sir?

先生,除了大陆式早餐,您还要别的吗?

45、Yours is a very wise choice, sir?

您真会选择,先生.

46、Just feel free to call the Room Service.We're always at you service.请随时打电话到送餐部.我们乐于为您服务.

47、What's the problem, sir? Can I be of some assistance?

先生,出了什么事?我能替您做点什么?

48、You have to pay twenty percent service charge if you want to have the meal sent to your room.假如您要送餐进房的话,得付20%的服务费.

49、I'd like to have a snack sent up to my room.我想请人把快餐送进我的房间.

50、Would you bring the supper to my room?

能将晚餐送进我的房间吗?

51、What would you like to have for breakfast?

早餐要点什么?

宴会服务Banquet service52、When would you like your banquet?

请问宴会什么时候举行?

53、How much would you like each table at?

请问每桌标准是多少?

54、May I know what the banquet is for?

请问这个宴会是什么类型的?

55、Is there anything special you'd like to have on the menu?

您对菜单有什么特殊的要求?

酒店餐厅常用英语词汇

中餐餐具用品

筷子Chopsticks古典杯Old Fashion Glass筷架Chopsticks Rack 烈性酒杯Mao-tai Glass筷套Chopsticks Bag鸡尾酒杯Cocktail Glass 调味碟Soy Sauce Dish冰桶Ice Bucket汤碗Soup Bowl 酒篮Wine Basket

中餐常见原料

猪肉Pork肝liver鸡肉chicken小虾shrimps

凤尾鱼Longtailed Anchovy鸽子 pigeon蟹crab

牛肉Beef海参 seaslug鲈鱼perch乳猪suckingpig 石斑鱼Roach燕窝birdnest大虾 prawns龙虾lobster

羊肉Mutton田鸡 frog鱼翅 shark’s fin桂鱼 mandarinfish

中餐厅常用酒水

中国白酒Spirit红茶Black Tea花茶Jasmine Tea砖茶Brick Tea

茅台酒Mao Tai黄酒Yellow Wine绍兴酒Shao Xing Wine柠檬茶Lemon Tea

饭店专业名词

服务员 Waiter安全部Security Department女服务员 Waitress

工程部Engineering Department领班Captain财务部Financial Department 收银员Cashier客房部HouseKeeping Department调酒师Bartender 受理预订Receiving Reservations问候客人Greeting guests

请客人等候Asking the guests to wait对餐桌不满意The table is unsuitable 当预订的餐桌被其他客人占了A reserved table has been given away

展示菜单Presenting the menu点菜服务Taking the guest's order

推荐饮料Recommending drink时刻关注客人Giving continual attention 处理投诉Handling complaints甜品服务Offering desserts

呈递账单Presenting the bill

第五篇:餐饮中常用服务用语

餐饮英语

一、服务用语

(一)、预定

Always confrim facts---the number of persons,the time ,the date ,special requirement ect.Good morning /afternoon/evening.(The name of the restaurant and your name)May I help you ? 早上(下午、晚上)好,(自报餐厅名),我能为您做些什么? How many persons are there in your party ,sir/madam? 请问共有多少人用餐,先生/女士? How many guests are coming? 请问共有多少人用餐?

What time would you like to arrive? 请问你们几点钟到?

May I have your name ,please? 请问您的姓名?

Could you spell that for me ,please ? 请您拼读一下您的姓名好吗?

May I take your telephone number, please ? 可以留下您的电话号码吗?

Is there anything special you would like us to prepare,sir/madam? 请问您有什么特殊要求需要我们做准备的,先生/女士?

I am afraid that we only can guarantee the table before 8:00 in the evening.恐怕我们餐厅只能为您留桌到晚上8:00

I am afraid we only serve lunch until 2:00 in the afternoon.恐怕我们餐厅午餐时间到下午两点。

If you have any further requirements,please let us know.如果您有什么要求,请通知我们。

(二)问候客人

To show the guests hw please you are to see them.Use guest's name if you know,to personalize the contact.Good morning /afternoon/evening.Welcom to our restaurant.早上(中午、晚上)好,欢迎光临。May I help you ,sir/madam? 我能为您做什么?

Do you have a reservation,sir/madam? 请问您有预定吗?先生/女士 Please follow me,sir/madam.请跟我来,先生/女士 This way please,sir/madam 请这边走,先生/女士

Please mind your step,sir/madam.请留意脚下,先生/女士

(三)请客人等候

Show the guests that you are concerned..It is important that they do not feel ignored.I'am sorry, sir/madam.We do not have a table free now.Would you like to have a drink in the bar(lounge)?We shall call you as soon as possible.对不起,先生/女士。我们现在没有空餐桌,请您在酒吧稍等一下,好吗?一有空桌,我们酒会立即通知您。We are rather full this evening.Would you care to wait for a while? 我们今晚客满了,您不介意稍等片刻吗? I am sorry to keep you waiting ,sir/madam.对不起,先生/女士,让您久等了。I do apologize for the delay。对不起耽搁了这么久。

(四)对餐桌不满意

I am sorry, sir/madam.Would you care to follow me to another table? 对不起,先生/女士,请随我去另一张餐桌。

Which would you prefer, here by the window or near the door? 您是愿意靠窗坐呢,还是靠门坐?

I'am sorry, sir/madam..All the tables by the window are occupied.对不起,先生/女士,所有靠窗的餐桌都满了。Is this table fine with you ,sir/madam? 请问您对这张餐桌满意吗?先生/女士?

(五)、预定的餐桌被客人占了

向预定的客人道歉并且通知他餐桌一般为客人留座15分钟,并在客人预定时告知 We will have another table ready immediately.我们立刻会准备好另一张餐桌。

Sorry for the inconvenience.Would you care for a drink at the bar? 很抱歉给您带来了不便,请您在酒吧喝一杯好吗? Would you like to sit here ,sir/madam? 您介意坐在这儿吗?先生/女士?

Excuse me ,sir/madam.there has been a mistake ,please wait a moment and I will check.对不起,先生/女士,一定是哪儿出了问题,请稍等一会儿,我这就查一下。

(六)、展示菜单

再次向客人表示感谢并立刻呈递菜单,协助客人看菜单,并推销厨师长特选 Here is the meue for you ,sir/madam.这是您的菜单,先生/女士。

We have an excellent black pepper steak today 我们今天有上好的黑椒牛排。

May I suggest you try the king prawn,the chef recommends it.我能向您推荐厨师特选扒大虾? If you need any help ,please call me.如果您在用餐时有什么问题,请告诉我。

(七)、点菜服务

时刻关注客人,请不要将菜单给客人后不管,过30分钟后才点菜,注意客人的身体语言,他们可能在暗示需要您的服务,尽力向客人推销菜品。Are you ready to order now? 请问可以为您点菜了吗?

May I take your order now? 请问可以为您点菜了吗?

Are you being helped ,sir/madam? 请问有服务员为您服务吗?

What would you like to start? 请问先给您上些什么?

What would you like to order? 请问您想吃些什么?

Yes,sir/madam.We do have a selection of vegetable dishes.是的,先生/女士,我们有很好的蔬菜精选。

How would you like your steak cooked(done)?(rare/medium rare/medium/medium well /well done)请问您的牛排需要几成熟?

Would you like your eggs sunny side up ?

请问您的鸡蛋是单面煎吗? Would you like your bacon crisp? 请问您的熏肉需要煎一下吗?

Would you like toast,croissants or rolls? 请问您是要烤土司呢,牛角包好是小圆面包? Would you like tea or coffee? 请问您是要咖啡或是茶?

Would youlike Chinese or English tea ? 请问您是要中国绿茶还是英国茶? What kind of fruit would you like? 请问您是用哪种水果?

What sort of appetizer would you like? 请问您是需要哪种头盆?

Would you like some hors d'oeuvres? 请问您需要头盆吗?

Would you like to have soup first? 请问年年 是先用汤吗?

Would you like to have the Table D’hotel or A La Carte menu? 请问您是用套餐呢还是零点? Would you like some cakes? 请问您用点甜点吗?

Would you like your coffee with or without cream? 请问您的咖啡要不要加奶? Would you like some more ? 请问您还需要点别的吗?

What sort of side-dish would you like ? 请问您想配什么吃?

May I suggset our Parma ham? It’s very nice.我能向您推荐派玛火腿?吗味道好极了。

The chef’s special today is vegetable with green peas? 今天厨师长特选是青豆蔬菜。

May I recommend the shrimps sauted with green peas? 我们向您推荐虾仁炒青豆吗? If you don’t mind ,may I recommend the vegetable with crab meat? 如果您不介意,我向您推荐蟹肉蔬菜吗?

If possible ,we ‘ll be pleased to meet your wish.I’ll check with the supervisor and the chef.如果可能,我们十分高兴能满足您的需求,我将和主管和厨师长联络

I’m afraid we do not have the dish now.May I suggest something else?。对不起,恐怕我们没有这个菜,我可以向您推荐别的吗?

I’m terribly sorry ,sir/madam.This dish has been sold out.May I offer you the Steak Diane instead? 我十分抱歉,先生/女士。这道菜已经卖完。我能向您推荐戴安娜牛排吗? I’m afraid it’s not on the meue this evening.恐怕这道菜今晚售缺。

I’m terribly sorry ,sir/madam.We don’t have any now.对不起,先生/女士。这道菜已经卖完了。

I am afraid we do not have time to prepare the dish unfortunately.May I suggest something else? 对不起,恐怕我们没有这个菜,我可以向您推荐别的吗?

(八)、推荐饮料

Offering guests drink before their meal will show attentiveness and increase sales.Extra sales mean extra profit.Would you care for somethng to drink before your meal? 您在用餐前需要用些饮料吗?

Would you like to see the drink/wine list? 您是否要看饮料/佐餐酒单?

May I suggest Tsingtao Beer with your meal? It does well with it.我可以向您推荐青岛啤酒配餐吗?它非常合适。

I suggest Chinese mineral water if you would like something refreshing.如果您需要一些清新的饮料,我向您推销中国矿泉水? Would you care for a liqueur or brandy? 您喝一些利口酒或白兰地吗? Would you care for an aperitif? 您介意喝一些开胃酒吗?

What kind of wine do you prefer ?May I recommend Chinese Mao Tai? 请问您是喝哪种葡萄酒?我能腿中国的茅台吗?

We have a special drink promotion this evening,may I suggest the Five Star Beer? 今晚我们有一种特别推荐饮料,五星啤酒怎么样?

We have excellent Chinese red wine which I can recommend.我们可以向您推荐口感幼稚的中国红葡萄酒。

I am afraid we do not have this brand,But I recommend the Five Star Beer.恐怕我们没有这个牌子,但我可以向您推荐五星啤酒

(九)、时刻关注客人

Check that the guests have everything they need i.e.ashtry, salt, pepper, sugar, toothpick.Is everything to your satisfaction? 请问您对一切还满意吗?

Is everything all right with your meal? 请问您对用餐还满意吗?

Would you care for another drink? 请问您还需要一杯饮料吗? Would you like any more water? 请问您还需要加些冰水吗? Can I bring you anything else? 请问您还需要我为您提供些什么吗? Is there anything that I can do for you ? 我还能为您做些什么吗? Is there anything else I can do? 我能为您做些什么呢?

May I take up a few moments of your time? 请问我能占用您一些时间吗?

May I speak to you for a moment,sir/madam.对不起先生/女士,我能和您谈一会吗? May I take the glasses away? 我可以撤下杯子吗?

May I clean your table now? 请问我能清理餐桌吗?

Would you like me to clear your table? 请问您需要我帮您收拾一下餐桌吗?

(十)、处理投诉

The guests must be satisfied at all times.If the complaints is justified , then take the dish off the bill altogether.Do not necessarily insist on a compensation,as this may appear acheap way of dismissing the matter..We want to stand for quality,so we are glad to

receive criticism.All complaints should be dealt with internally whenever possible.I'am sorry, sir/madam.I ‘ll change it right away.对不起先生/女士,我马上给您换掉。

Thank you for bring this matter to our attention.感谢您让这件事引起我们的注意

I'am sorry.The dish shall be replace immediately.对不起,这道菜将立即被换掉

I'am sorry, but we are glad you pointed this out to us.对不起,但我们很高兴您向我们指正出来 Please accept our apologizes.请接受我们的道歉

I am terribly sorry,sir/madam.I must apologize.实在对不起,先生/女士,我很抱歉。I am terribly sorry for such a mistake.我为这样的鲁莽向您道歉。

I ’m terrible sorry.This is not our usual standard.我很抱歉,这不是我们通常的水准 I would like to apologize once again 我再次向您郑重道歉。

I am sorry ,sir/madam.I did not notice.对不起,先生/女士,我没有注意。

(十一)、甜品服务

Would you like dessert now? 请问您现在需要甜点吗?

Would you like to see the dessert menu,sir/madam? 先生,请问您需要看看甜点单吗?

Which would you like prefer,sir/madam.The dessert or the cheese? 请问您是需要甜品还是奶酪?

(十二)、呈递帐单

Never give the bill to the guests by telling them loudly how much the expense is.Otherwise you may put the guests into an embarrassment situation.Excuse me ,sir/madam.Here is your bill.对不起,先生/女士,这是您的帐单 Would you like to have the bill now? 请问您是现在结帐吗?

Would you like to pay in cash or by credit card? 请问您是付先进还是用信用卡? Shall I charge this to your room? 我能将餐费记入房费吗?

I am sorry.I shall add it up again,sir/madam.对不起,我将再算一遍,先生/女士。

I am sorry.Would you show me what is wrong? 对不起,您能告诉我哪儿错了吗?

Would you like the amount on the same bill or separately? 请问您们是分帐单还是合在一起?

Excuse me ,sir/madam.May I have your room key and room card? 对不起,您能告诉我您的房号并出示您的房卡吗?

Excuse me ,sir/madam.Would you please sign your name here? 对不起先生/女士,请您在这儿签名。

I am sorry , sir/madam.Would you please sign your name again? 对不起,先生女士。请您再签一次名好吗?

(十三)送客

Thank you ,sir.madam.We hope to see you again.感谢光临,先生/女士,希望再次为您服务。Glad you enjoyed your meal.Good-bye.很高兴您用餐愉快,再见。

Thank you very much.Have a nice day/evening.十分感谢,祝您有个愉快的夜晚。

We hope to serve you again ,sir/madam..Good night.希望再次为您服务,晚安。

二、常用词汇

(一)、西餐餐具用品

主菜刀

Dinner Knife

咖啡杯

Coffee cup 主菜叉

Dinner Fork

咖啡勺

Coffee spoon

汤勺

Soup Spoon

银餐具

Silver ware 头盆刀

Starter Knife

玻璃器皿

Glass ware

头盆叉

Starter Fork

冰水壶

Pitcher 甜品叉

Dessert Fork

葡萄酒篮

Wine basket 甜品勺

Dessert Spoon

垫布Silent Cloth、Table Cloth Mat 黄油刀

Butter Knife

装饰台布

Top Cloth 蜗牛夹

Snail Tongs

围嘴

Apron 蜗牛叉

Snail Fork

桌裙Table Skirt 海鲜叉

Cocktail Fork

“十”字形台布

Table Runner 龙虾签

Lobster Stick

托盘垫巾Service Mat 龙虾钳

Lobster Tong

服务布巾

Waiter Cleaning Cloth 鱼刀

Fish knife

套椅Chair Cover 鱼叉

fish fork

盐和胡椒粉Salt and Pepper Shaker 服务叉 service fork

冰水杯 Ice water glass 服务勺 service spoon

白葡萄酒杯White wine glass 蛋糕叉

cake fork

红葡萄酒杯 Red wine glass 牛排刀

steak knife

香槟杯 Champagne glass 切肉刀 carving knife

烛台 Candle stick 糖夹

sugar tong

席次卡Place card 冰夹

ice tong

收据Recipet 开瓶器

bottle opener

餐具柜Sideboard 开塞器

corkscrew

抹布Pantry cloth 主菜盆

Main Course Plate

托盘 Tray 汤盆

Soup Plate

自助餐保温锅Buffet Warmer 汤盅

Tureen

早餐蛋盅Boiled Stander 汤杯

Soup Cup

服务手推车Service Trolley 开胃品盘

Starter Plate

色拉车Salad Trolley 甜点盘

Dessert Plate

甜品车Dessert Trolley 面包盘

Bread Plate

奶酪车Cheese Trolley 黄油碟

Butter Dish

餐后酒车Liqueur Trolley 装饰盘

Service Plate

燃焰车Oven Trolley 咖啡具

coffee set

送餐车Transfer

Trolley

(二)、西餐常见的原料

牛肉 Beef

牡牛 Bull

水牛 Buffalo

小牛Calf

鹿Deer

母牛Cow

山羊Goat

野兔Hare 阉牛OX

胸肉Breast

腹部肉、牛腩Brisket

臀上肉Buttock

近颈脊骨肉Chuck

肉片Cutlet 油脂Fat

骨下肉、柳肉Fillet

牛柳扒Fillet Shank

羊排Lamb Chop

瘦肉Lean

前腿Fore Leg 腹下部的肉Flank

后腿的下胫节Hind Shank

前腿的下胫节Fore Shank

肝Liver

腰肉Loin 羊肉Mutton

猪排Pork Chop

腰、肋骨Rib

臀肉Rump

臀上部的肉Round 牛脊肉Sirloin

牛扒Steak

小牛Veal

尾Tail

牛腩Soft Plat 火鸡Turkey

雄火鸡Cock Turkey

雌火鸡Hen Turkey 凤尾鱼Anchovy

鲈鱼Bass

鳊鱼Bream

青鱼Herring

比目鱼Flounder

大比目鱼Halibut 龙虾Lobster

耗Oyster

大虾Prawns

小虾Shrimp

海螺Sea Wheck

蟹Crab 蜗牛Snail

墨鱼Cuttle Fish

金枪鱼Tunny

鳕鱼Haddock

三文鱼Salmon

沙丁鱼Sardine

鳟鱼Trout

龙鱼Sole

芦笋Asparagus

青芦笋Green A sparagus

朝鲜

Artichoke Globe 红菜头Beet root

黑扁豆Black Lentil

芥兰花Broccoli

椰菜花Brussels Sprouts 牛油豆Butter Bean

胡萝卜Carrot

生菜Lettuce

白菌、蘑菇Mushroom

洋葱Onion

菠菜Spinach 小青豆Sugar Peas

南瓜Pumpikin

青瓜、黄瓜Cucumber

白色的地下菌White Truffles

番莞荽Parsley

(三)、西式烹饪常用的配料

甜胡椒Allspice

八角Anise

玉挂Cinnamon

丁香Clove

桂皮Cassia

薄荷Peppermint

小豆蔻Cardamon 胡荽Cardamon

咖啡酱Curry

Paste

姜粉Ginger Power

小茴香Cumin

月桂叶Bay Leaf 豆蔻花Mace

玻璃苣Borage 芥末Mustard

红花粉Saffron

牛膝草Marjoram

黄姜粉Tumeric 白胡椒White Pepper

黑胡椒Black Pepper

粗胡椒Coarse Pepper

花胡椒Cayenne Pepper 鱼椒粉Isinglass

橄榄油 Olive Oil

椰油Coconut Oil

人造黄油Margarine

麦片Rolled Oats 谷类Cereal

粟米片Corn Flakes

提子核麦片Grapenuts

麦粥Porridge

泡米Puffed Wheat

全麦粉Graham Flour

(四)、西餐常用的水果

苹果 Apple

杏、黄梅Apricot

鳕梨Avocado

香蕉Banada

面包果Bread Fruit

杨桃Carambola 乌梅Damson

葡萄Grape

榴莲Durin

番石榴Guava

青梅Greengage

蜜瓜 Honey dew Melon 荔枝Lychee

柠檬Lemon

芒果Mango

西瓜Water-melon

橄榄Olive

木瓜Papaya

西柚Grapefruit 菠萝Pineapple 梅子Plum 桃Peach

橙Orange

三、专业术语及解释

Banque—宴会

Chain——连锁

Franchise——特许经营

Table Service——餐桌服务

Counter Service——柜台服务 Self-service——自助服务

Waiter / waitress——男服务员/女服务员

Cuisine——菜系

Headwaiter——服务领班 Captain——餐厅领班

Front waiter——前台服务人员

Apprentice——实习工

Hostess——领座员 Menu——菜单

Chef——厨师长

Fried Eggs Over Easy——双面煎嫩鸡蛋

Fried Eggs Over Hard——双面煎老鸡蛋

Fried Eggs Sunny Side Up——单面煎鸡蛋 Omelet——西餐早餐蛋卷

Poached Egg——将生鸡蛋打开防如开水中白灼成熟 Scrambled Egg——将鸡蛋打碎后,用黄油或色拉油炒的嫩蛋

Entrée——主菜

Appetizer——头盆。具有开胃作用,一般不会是汤类,长在主菜前食用。Dessert——甜品。食中尾声的菜肴,大多数为甜食。

Table d’hote——套菜。一套编排好且包括主菜、价格固定的一类完整套餐。

A La Carte——点菜

Tip——小费 Service Charge——服务费。在一些国家中,帐单中的一个百分比的费用被打如帐单中,作为员工的小费 Discount——折扣

Portion——份

Bar—酒吧

Pub——酒吧(英)

Cocktail Lounge——鸡尾酒廊,一种为客人提供酒精饮料,且环境比一般酒吧更舒适

Night Club——夜总会

Aperitif——开胃酒

Wine——葡萄酒

Beer——啤酒

Wine List——葡萄酒单 Wine Steward——餐厅酒吧员

Liqueur——利口酒,一种酒精含量高、口感较甜的且长在餐后服务的一类酒 Fortified Wine——加强葡萄酒,一种在完成酒精发酵的基础上参对了另一种酒精饮料的饮品

Spirits——烈性酒 House Wine——零杯卖葡萄酒,有管理人员选定提供给客人

Bartender——调酒员

Service Bar——服务性烈酒,在餐厅中设立的,有服务员为客人提供点酒和服务的酒吧,它是附属餐厅的酒吧 Outside Catering——外卖服务

Room Service——客房送餐

Mini Bar——迷你酒吧,设在客房内的小冰箱,提供冰块、饮品和干货食品,根据其实际消费情况而计费。On the rock——加冰块

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