第一篇：BEC出差口语100句
BEC商务英语 出差 100句
I want a package deal including airfare and hotel.我需要一个成套服务，包括机票和住宿 2 I'd like to change this ticket to the first class.我想把这张票换成头等车。I'd like to reserve a sleeper to Chicago.我要预订去芝加哥的卧铺。4 I won't check this baggage 这件行李我不托运。I'd like to sit in the front of the plane.我要坐在飞机前部。6 I missed my train.我未赶上火车。I haven't nothing to declare.我没有要申报的东西。8 It's all personal effects.这些东西都是我私人用的。I'll pick up ticket at the airport counter.我会在机场柜台拿机票。I'd like two seats on today's Northwest Flight 7 to Detroit, please.我想订两张今天西北航空公司7班次到底特律的机票。11 We waited for John in the lobby of the airport.我们在机场的大厅里等约翰。I'd like to buy an excursion pass instead.我要买一张优待票代替。I'd like a refund on this ticket.我要退这张票。I'd like to have a seat by the window.我要一个靠窗的座位。You have to change at Chicago Station.你必须要在芝加哥站转车。We have only one a day for New York.到纽约的一天只有一班。17 Sorry, they are already full.抱歉，全部满了。I'd like to reserve a seat to New York.我要预订一个座位去纽约。The flight number is AK708 on September 5th.班机号码是9月5日AK708。There's a ten thirty flight in the morning.早上10点半有班机。I'm looking for my baggage。我正在找我的行李。I'd like to make a reservation
我想预订。The sooner, the better.越快越好。I'd like to change my reservation.我想变更一下我的预订。I'd like to reconfirm my flight from London to Tokyo.我要再确认一下我从伦敦到东京的班机。26 My reservation number is 2991.我的预订号码是2991。I made a reservation in Tokyo.我在东京预订的。I made reservations yesterday.我昨天预订的。I want to reserve a seat from Los Angeles to Tokyo.我要预订一张从洛杉矶到东京的机票。I always have a big wash to do on Saturdays.我星期六总是有一大堆的衣物要洗。
The laundry is not dry enough.衣服还没干。
I put too much detergent in the washer.我在洗衣机里放了太多的洗衣粉。
This stain is really stubborn.这污垢去不掉。
I did three loads of wash today.我今天洗了三次衣服。
The train is comfortable.坐火车很舒服。
I checked my baggage in the baggage section.我在行李房托运行李。
He guessed the train would come in early.他猜想火车会很早到达。
The stations are always full of people。
火车站里经常挤满了人。
I hope you have a good trip.祝你旅途愉快。
You need to transfer at Central Station.你必须在中央车站换车。
How long are you going to stay here?
你要在这里停留多久？
Do you have anything to declare?
你有东西要申报关税吗？
What's the purpose of your visit?
你旅行的目的是什么？
What time does the ship leave?
船什么时间启航？
When will the ship leave for Honolulu?
这艘船什么时候出发去檀香山？
Could you please give me the departure time?
你能告诉我出发的时间吗？
Do I need a reservation to go by ship?
我坐船去需要预订吗？
How much for a one-way ticket to Shanghai?
去上海的单程票多少钱？
When would you like to return?
你打算什么时候回来/去？
Do you have any tickets available for that date?
你们有那天的票吗？
Do you have any tickets available for that date?
你们有那天的票吗？
How much does a round trip ticket to go there cost?
张去那边的往返票要多少钱？
Would you take this coat to the cleaner's?
你可以把这件外套送到洗衣店吗？
Will you iron out the wrinkles in this skirt?
可以帮我把这件裙子烫平吗？
Won't you iron this shirt for me?
可以帮我烫这件衬衫吗？
Will you bring the laundry in if it rains?
下雨时请你收一下衣服，好吗？
Where am I supposed to pay the excess train fare?
我应该在哪里补票？
Where can you pick up your suitcase?
你在哪里取你的手提箱呢？
When can you pick up your ticket?
你什么时候可拿到车票呢？
Where is immigration?
入境处在什么地方？
Where can I get my baggage?
我到哪里去拿我的行李呢？
Is the departure time on schedule?
起飞时间准时吗？
How long will the flight be delayed?
班机诞误多长时间？
What's the cause of the delay?
什么原因延误？
Will the flight be delayed?
这班机会延误吗？
May I have baggage tags?
请给我行李标签好吗？
Excuse me, what time will the plane arrive in Tokyo?
对不起，请问飞机何时到达东京呢？
Could you explain how to fill this out?
请你说明一下怎样填这张表好吗？
May I have a customs declaration form, please?
请给一份海关申报表好吗？
May I have a disembarkation card?
请给我一张离机卡好吗？
Is this within the tax-free limit?
这个在免税限额内吗？
Where''s a tax-free shop?
免税店在哪儿？
What time should I be at the departure gate?
我在什么时间到登机门？
Could you help me find my baggage?
请你帮我找我的行李好吗？
Will the flight be canceled?
这班机会被取消吗？
Would you please make my reservation to Chicago for tomorrow?
请帮我预订明天去芝加哥的座位好吗？
Do you have a flight to New York departing at about 10 a.m.Next Monday?
你们有下周一大约下午10点起飞到纽约的班机吗？
What''s the fare to New York, Economy Class?
去纽约的经济舱机票多少钱？
Where do I pick up the ticket?
我什么地方拿机票？
From which station does the train leave?
这列火车从哪个站开出呢?
Can I stop over on the way?
我在中途可以停吗？
Can I have a second-class one way ticket to Chicago,please?
请给我一张去芝加哥的单程二等票好吗？
Are there any discount tickets for me?
给我有折扣吗？
What time does the plane take off?
飞机何时起飞呢？
One way or a round trip ticket?
单程票还是双程票呢？
What time does the first train to Boston leave?
第一班去波士顿的列车什么时间开出呢？
Is it direct train?
这是直达车吗？
What platform does the train leave from? 这班车从哪个站台开出呢？
By what time should I check in? 我该什么时间办理登机手续呢？ 90 What is th boarding time? 何时登机呢？
How much is the excess baggage charge? 超额行李费多少钱？
Will this flight leave on time? 这班机准时起飞吗？
Can I bring this on the plane? 这件我可以带上飞机吗？ 94 What is the gate number? 登机门是几号？
Are there reserved seats on the train? 车上有预订座位吗？ 96 Where is gate six? 6号登机门在哪儿？
Where is the boarding gate for this flight? 这班飞机的登机门在哪儿？
Has this seat number started boarding? 这个座位号已开始登机了吗？ 99 Where is the ticket office? 售票处在哪儿？
How long is the ticket valid? 这车票有效期多久？
第二篇：BEC高级口语总结
一、团队合作
1.团队合作的好处（重要性）或缺点
In a team, I can learn from my fellow workers , get help from them when I am under pressure.When you work with more people, you get a chance to listen to different points of view, to learn to see things in a different perspective.Sometimes, team membership requires you to give up some individuality in order for the team to function as a whole.Sometimes you feel your own contribution to the team cannot be measured, so you work less than you would individually.2.团队合作的要点/特点
Mutual trust is the first secret of successful teamwork.When members share a trusting relationship, they will feel free to express their views, understand each other’s capabilities and limitations, and communicate with each other timely.This helps to bring out the potentials, experience and creativity of the individual and create good work environment.Full co-operation among team members has a direct impact on the success or failure of the team.When team members develop a strong awareness of cooperation, they would make collective efforts to achieve the common objectives and ensure a higher level of quality and workmanship.On top of that, timely communication and decision making will also help to improve work efficiency.Characteristics like mutual trust, co-operation, commitment, openness of expression among team members are essential to a good team.Besides, a team should also be clear about the common goals they aim to attain.3.怎样形成团队合作的文化
二、企业内部沟通
1.重要性（好处）
The employee can make suggestions to the boss about internal development, and discuss areas they can improve on.In this way, the employee can contribute to the overall improvement of the company.2.和员工沟通管理信息需考虑的要点
First of all, I think it’s important to clearly state your overall purpose and expectation.In this way, employees know exactly what they should do to meet work requirements and to achieve performance excellence.In addition to this, providing feedback on their performance is also important.On the managerial part, performance reviews help mangers to keep track of possible problems in their own work.On the part of the employees, they get encouraged for their hard work and are given chances to correct mistakes made on the job.Besides, mangers should be more open in sharing information with their subordinates.They should let employees know in advance any proposed changes before they actually occur.This will enhance mutual understanding and trust.3.与顾客沟通的必要性（好处）及如何与顾客沟通？
三、降低成本
1.控制生产成本需考虑的要点（方法）及作用
Train workers
In these days of changing technologies and methods, it is necessary to train your workers to keep them up to date.Staff training is extremely important nowadays.You see, technologies keep changing and if employees get regular training, they would be able to work more efficiently.It's the competence of the workforce that sharpens the competitive edge of the company.Get quality from suppliers Low quality goods from suppliers is a major source of waste.You should not only try to get quality suppliers but also work with your suppliers to help them improve their operations and quality of output.In cost management, it's important to cut down the cost of raw materials, as to a large extent, it helps to determine the product prices.Cost-conscious companies always seek to work with good suppliers who can offer quality raw materials with reasonable prices.Low quality materials from suppliers are actually a waste of money.Efficiency of production line is another important thing to consider.When introducing a production line, it is important to consult an ergonomics specialist and see that it's user-friendly and will not cause too much physical stress and strain.Meanwhile, workers should get fully-trained to work more efficiently on the line.Measures should also be taken to eliminate waste.On top of that, management should develop good benefits system to boost the morale of the workers.2.不恰当的控制成本的方法及危害
downsizing Some company leaders feel they can reduce costs by simply downsizing or reducing the number of workers or middle managers.Unfortunately, it’s not a proper way.One of the biggest effects of downsizing to reduce costs is that the good employees quickly leave the company for greener pastures.Thus the company is left with the deadwood employees, who are supposed to do twice the work as before.Reducing customer service Customer service can be a nuisance and is often expensive.Sometimes companies will reduce or eliminate the service they give to the customers.Unfortunately, a neglected customer is an ex-customer.Customer service can enhance customer satisfaction and loyalty.Good customer relationship helps to improve your company image and boost sales.As a result, large-scale production will be cost effective for your company.Cutting corners A quite way to cut costs is by cutting corners in production or service methods.Some company leaders feel that by using cheaper material and labor, and by eliminating part and steps, they can cut costs and save money.It is true that costs may be cut in the short turn, but often the product or service is of such a low quality that repair and rework costs go through the roof.Also customers may become unhappy with the low quality and move on to another supplier.四、时间管理
1.有效管理时间有多重要？
时间管理技巧：
When managing a busy schedule, time management skills are important.They are es-sential skills for effective people.Keeping To-Do lists would remind you of all essential tasks to be finished.It's a powerful method of organising yourself and a way of reducing stress.Deciding work priorities can help you concentrate on the right things which are important and urgent.Tackling problems in order of importance allows you to separate important jobs from the many time-wasting trivial ones.2.设立目标的重要性/怎样设立目标？
设立目标的重要性：
By setting clearly-defined goals, you can measure and take pride in the achievement of those goals and raise your self-confidence due to your achievements, ability and competence.Self-confidence, by turns, will enable you to achieve higher and more difficult goals.怎样设立目标？
Set goals which are specific, measurable, realistic and achievable.Your optimum goals are those which cause you to ‘stretch’ but not ‘break’ as you strive for achievement.Goals can give creative people a much-needed sense of direction.3.作计划的重要性/怎样作计划？
五、管理
1.团队的核心领导的重要性
2.优秀的管理者应该具有的素质：
六、销售
1.销售技巧
Speak effectively and sincerely about my product or service.Learn to be a good listener because if you don’t listen to and understand the needs of buyers you can’t become a successful sales professional.Know my competitors and the merits and pitfalls of their products.A successful salesman should connect with customers and create a desire to buy him willingly and happily.2.广告的重要性
When aiming to increase sales of a product, it's important to advertise the product because advertising can inform, persuade and remind potential customers of the product.Marketers can launch an advertising campaign to attract a large number of consumers.And, effective advertising can enhance consumer perceptions of quality in the product, thus encouraging customers to buy this product repeatedly.3.广告媒体的选择
The media the marketer selects must be capable of accomplishing the communications objectives of information, persuading, and reminding potential customers of the products.Broadcast media include television and radio.Newspapers, magazines, outdoor advertising represent the major types of print media.The internet is a new medium.Nowadays, many companies jump to advertise on the internet.Internet advertising can assist in raising awareness of brands, it is most successful when combined with traditional advertising such as TV or print.With more and more people using the internet, advertisements on the internet can reach large audiences.4.处理顾客投诉
When customers complain, it's important that staff should apologize first, because cus-tomers must be very upset when they are dissatisfied with the product or service, some may even be aggressive.At this time, employees should remain calm and collected, listen to the complaints and apologize for the problem, and then the customers may feel that they are taken good care of.Suggesting a solution to the problem is also important.An apology is not enough, em-ployees should also try to deal with the existing problems, if they suggest a solution to the problem, customers may not be so dissatisfied, and they may not take their business elsewhere.It's also important that employees should not make any promises that they cannot keep.If employees cannot keep promises, customers may get disappointed, then, they may switch to other producers.5.处理顾客投诉的重要性
Businesses benefit from treating complains as welcome resource and opportunities to gain innovative ideas for improvement.Customers often have stronger commitments to a company after a conflict has been solved than they would have if they had never complaint at all.Customer complaints offer organizations the opportunity to overcome problems and improve commitments to service.七、产品开发
1.市场调研
In developing new products, I think market research is very important.By carrying out market research, a company can get such information as whether there exists a niche market for a new product, and what are customers' needs and tastes for the new product, therefore, the new product will sell well when it is launched into market.2.创新
第三篇：BEC中级口语真题
剑桥商务英语（BEC）中级口语考试试题
口语考试分为三部分：
第一阶段：考官和考生交流，时间大约3分钟Example 1.Q：What’s your name? A：My name is(Kate)(注：括号内的为参考答案).Q：Where are you from? A：I come from(JiangSu Province)3.Q：Are you a student or worker?
A：I am a(student/worker)
要点:：以上问题，只要你简单阐述就行了，不要长篇大论，而且老师问什么，你回答什么，千万不要拖泥带水。
Exercise:(每人问两个问题和答两个问题)
1、What is your major?
2、Which course do you like best?
3、Why do you study English?
4、Ｄo you like doing business? Why?
第二阶段：时间大概6分钟，每个考生分别发给一张带有三个不同题目的卡片，每个考生的题目都是不同的。考生需要从三个题目中选择一个题目，准备一分种，然后根据题目的要求他和提示作一分种的简短发言。
Ｅxercise :(以下问题三选一，每人陈述一分钟，并把你要讲的内容写在作业本上。)
1、Selecting a business magazine，which is more important?
Cost
Content ２、Choosing software, which is more important?
Potential benefit
Hard disk
３、For the manager , which experience is more important?
Experience
Education background
要点：第二部分让你从三个题中选一个，要一直连续不断的说，直到老师叫你停为止。高分需要说的有层次，不老是颠来倒去那几句话，需要词汇丰富。你和搭档是不同的两份试题。
第三阶段考试时间大概5分钟，老师会给你和你搭档一个大题，上面是有一个题目的背景和两到三个问题，30秒钟的准备后进行2分钟的讨论。
(以下内容为二选一，每个对话内容在２分钟以上，直接讲，不用手写作业)1.The retail company is planning to open a new branch
Discuss the situation together and decide:
Q: A)What the company should consider when choosing a site?
B)How should the company advertise the opening of the new store?
2.Your company is organizing a conference for the sales mangers working in its office around the world.Discuss the situation together and decide:
Q: A)What information will you need to send the sales manager before the conference?
B)What activities you could organize to help people to get know each other better?
要点：3分钟讨论，不要出现冷场，先就两个问题进行讨论，如果你觉得没话说了，可说一些与问题或背景相关的内容，但不要本末倒置了，两个问题是核心谈话内容。另外，3分钟谈论结束后，老师会提两个问题，最好是每人回答一个，如果你一个都不回答，那么你在这个环节上是会扣分的。
第四篇：BEC真题口语总结
第四辑
TEST1 ： Part 2:
1、marketing
importance of advertising slogans in promoting a brand or product..广告标语对宣传品牌和产品的重要性
2、information management
importance of keeping staff informed about company policies and plans
让员工了解公司政策和计划的重要性
3、purchasing
how to achieve and maintain good relations with all suppliers
怎样取得和保持和供应商的良好关系
Part3: your company proposing send a team of staff abroad six months to set up an office and train local employees.Recommendations for that.公司拟派员工出国开设分公司或机构培训当地员工，提建议。
1、how to select appropriate staff to manage the project
怎样选择合适的员工
2、what preparation and advice the staff would need before leaving
员工出发前应该做哪些准备，得到什么建议
Follow: 在国外短期工作有什么优势，在国外工作会遇到什么问题，在国外工作怎么获得信息，国际交流频繁对公司运作的影响，公司在国外开分机构多重要
TEST2 Part 2:
1、Time management: the importance of planning work time effectively.有效安排工作时间的重要性
2、project development: how to ensure inter-departmental co-operation on new project
怎样确保各部门之间在新项目中的合作
3、purchasing: how to evaluate and select new projects
怎样评估和选择新项目
Part 3: finance director of your company is concerned that the majority of its income comes from one main client.recommendations on expanding customer base.财务主管担心主要收入来自一个大客户，所以想扩大客户群
1、what the potential dangers are of having only one main client 只有一个大客户的潜在危险
2、how the company could try to gain additional clients
公司怎样才能拉到客户
Follow :一个相对较小的客户群的好处，除了好的客服以外怎么才能巩固和客 户之间的关系，跨国企业怎么长期让客户高度满意，怎样应对日益激烈的竞争
TEST 3 Part 2:
1、Product promotion
how to make effective use of the media when promoting a new product or service.怎样有效利用媒体对新产品和服务进行宣传
2、Information management
importance of an effective internal communication system in a company.一个有效的内部交流机制的重要性
3、Technology
the factors involved in assessing the cost-effectiveness of new technology
对新技术成本有效控制的因素
Part 3: Pharmaceutical company you work for keen to participate in an international conference abroad.recommendations about participation.你工作的医药公司想出国参与一个国际会议，提建议
1、how to select staffs to represent the company at the conference.怎样选择员工
2、what practical arrangements should be made before the meeting.会前准备
Follow:是否愿意参加国际商贸会议，国际会议对公司有公司有什么好处，对员工有什么好处，对举办城市有什么好处，你认为会议对商务交流有持续影响吗
TEST 4 Part 2:
1、Personal skills
how to motivate employees to achieve their full potential 怎样激励员工发挥潜能
2、Project management
Importance of teamwork for effective management of a project 团队工作队项目有效管理的重要性
3、Health and safety
how to develop a responsible attitude among staff to it 怎么树立员工对健康安全负责的态度
Part 3:
1、your company has been invited to take in a trade fair, which will take place during the busiest time of the year.You have been asked to decide if staff should be there.公司应邀在一年中最忙的时候参加交易会，决定去不去
1、what the advantages and disadvantages are of attending it.去的有利和不利方面
2、which members of staff would most usefully represent a company at it.哪些员工最能代表公司参会
Follow:参会有趣吗，参展公司怎么布置展台吸引游客，对展会来说最合适的产品和服务是什么，有哪些将公司产品推向国际的其他方法，交易会对当地就业有多重要
第三辑 TEST1 Part 2:
1、Customer relations
importance to a company of reliable customer opinions of products
顾客对产品的信赖对公司的重要性
2、Staff development
importance to a company of developing effective career plans for staff
对员工进行有效的职业规划对公司的重要性
3、Business strategy
how to maintain the confidence of company shareholders
怎么样保持股东信心
Part 3:
Your company’s location in a busy city centre means the staff often complain about the time taken to get to work.Recommendations.公司位置在市中心，员工抱怨上下班时间，建议
1、whether it would be better for staff to use public or private transport.乘坐私人或者公共交通工具是否更好
2、what the effects might be of allowing staff to work flexible hours 让员工灵活安排工作时间有什么影响
Follow:你愿意每天花很长时间上下班吗，公司是否给予交通补贴，什么会影响公司选址在市中心的决定，科技对今后人们工作地点的影响，改变员工工作时间和地点会带来哪些长远的影响
TEST 2 Part 2:
1、Quality control
importance to a company of monitoring the quality of its goods and services 对产品和服务监控的重要性
2、Information management
how to ensure information is managed effectively
怎样确保信息管理的有效性
3、Financial planning
the factors involved in deciding on appropriate pricing strategies 要制定合理的价格策略要考虑哪些因素
Part 3:
Your company is about to take over another company and keen to encourage staff from both companies to work together effectively.Prepare proposal for team building
接管另一个公司，要让两个公司员工在一起有效工作，建议
1、what kinds of work projects and leisure activities would be suitable to encourage teamwork
什么工作项目和业余活动能促进团队合作
2、what kinds effective teamwork could bring to the company.团队合作的好处 Follow:在一个好的团队中个人所获的益处，一个工作团队最好多少人，你认为公司既需要个人主义者还需要团队工作者吗，让全体员工作为一个整体融洽工作是所有员工或者说是公司的责任吗，对公司进行长远规划时应该对团队打造做多远的考虑
TEST3 Part 2:
1、Staff relations
importance to provide a range of facilities for all staffs
公司对员工提供设施的重要性
2、Technology
importance to regularly upgrade its technological equipment
经常升级技术设备的重要性
3、Strategic planning
factors involved in managing change effectively
有效的应变管理要考虑哪些因素
Part 3:
Company is considering funding a regional educational project for 16-18 years old students interested in following a business course.recommendations for the schemes.公司投资当地教育，让有兴趣的年轻人学习企业课程，建议
1、how the project could be used to promote the name of the company
怎么利用这个项目宣传公司品牌
2、how to monitor the progress and outcomes of the project
怎么检测这个项目的结果和进展
Follow: 什么方法更能广泛传播公司品牌，公司怎样选择年轻人来这个教育投资项目，参加培训项目对年轻人有什么好处，公司对教育项目的投入重要吗，国家范围内对商业人士的培训有多重要
TEST 4 Part 2:
1、Customer service
importance of providing effective after-services for customer
售后服务的重要性
2、Purchasing
importance of maintaining personal contact with potential suppliers
和供应商保持联系的重要性
3、Recruitment
how to ensure that the advertising of job vacancies is effective
怎样保证对空余职位的广告宣传有效性
Part 3: Your branch has been identified as having the lowest turnover of staff.Suggest ways in reducing turnover in other branches.你所在部门员工换手率最低，建议如何在其他部门降低换手率
1、what the reasons for high staff turnover in a company might be
造成换手率高的原因
2、what effect high staff turnover might have on future methods of selecting staff
今后怎样考虑选择员工
Follow: 在一个换手率很高的部门员工会受到什么影响，高换手率会影响客服吗，高换手率对公司也有好处吗，公司招募新员工进现存团队有好处吗，在以后员工跳槽会越来越频繁吗
第二辑 TEST 1 Part 2:
1、Customer relations
importance of making customer feel valued
让顾客觉得有价值的重要性
2、Company growth
importance to a company of controlling expansion
掌控扩大发展的重要性
3、Marketing
how to ensure that agents maintain a high level of effectiveness when representing a company
怎么样确保代理人保持对公司的高度代表性
Part 3:
Your company planning to introduce a suggestion scheme and encourage staffs at all levels to contribute ideas.Consider ways of setting up the scheme.公司拟定了一个计划，想让全体员工建言献策，考虑制定这个计划的方法
1、how to set up the scheme so that all staff feel they can contribute 怎样制定这个计划才能让所有人感到他们能参与进来
2、how suggestions from members of staff could be evaluated.怎么评定员工提出的建议
Follow:什么类型的公司最受益这种计划，公司还有哪些其他方式激励员工对公司发展建言献策，让员工更多参与公司活动的其他方法，公司获取顾客建议和评价有哪些渠道，新点子对公司保持竞争力有多重要
TEST 2 Part 2:
1、Communication skills
importance of foreign language training for selected employees
外语培训的重要性
2、Advertising
how to select a suitable agency to handle a company’s advertising
怎么选择合适机构来进行广告宣传
3、Finance
how to decide whether to float a company on the stock market
怎样决定公司是否上市
Part 3: Company needs to relocate several members of staff to a new branch opening in another part of the country.You have been asked to submit ideas on how to make relocation attractive for staff.公司需要在其他城市的分部重新安置新人员，提出观点怎样让新地点吸引员工
1、which types of financial incentives the company could offer to staff 公司应该对员工提供哪些财政激励
2、what information staff could need to know about the new location 公司员工应该知道哪些新址的信息 Follow:重新安置的员工还需要哪些帮助，怎样鼓励不愿意重新安置的员工进行安置，选择分公司的位置对公司有什么影响
TEST 3 Part 2:
1、Personal management
importance to a company of having well-motivated staff
积极主动的员工对公司的重要性
2、Strategic planning
how to decide whether to purchase or rent company premises
怎么决定是否购买或者租用厂房
3、Sales
how to ensure price levels for new products are set appropriately
怎样确保合理定价
Part 3:
Company consider providing a fitness center on premises to help employees improve their health and fitness.Recommendation for the scheme.公司考虑在公司用地建一个健康中心，建议
1、what benefits the center would bring for the company
健康中心给公司带来哪些好处
2、how to promote the need for health and fitness to all staff
怎样促进所有员工的健康
Follow:公司的健康设施在全体员工那里都受欢迎吗，员工要付费使用吗，保持员工身体健康的其他方式有哪些，对员工家人也应该提供这方面的服务吗，这是员工所关心的合理的福利待遇吗
TEST 4 Part 2:
1、Market research
importance of finding out about customer’ habits and attitudes.发掘客户喜好和态度的重要性
2、Financial management
how to identify ways of reducing costs in a company
怎样确定降低成本的方法
3、Communication
how to achieve an effective working relationship between different departments within a company
在不同部门间怎么形成一个有效的工作关系
Part 3:
Considering setting up an incentive scheme to improve staff performance.Recommendations for that.公司正计划激励机制来改进员工绩效，建议
1、what benefits an incentive scheme for staff would bring to the company.员工激励计划给公司带来哪些好处
2、what types of incentives could be offered 可以提供何种激励
Follow:那种激励方式最能让员工努力工作，激励计划不利因素，公司对员工额外劳动的奖励非常重要吗，公司怎么增强员工的忠心度，传统的员工之间或员工与上级之间的关系在将来有何种变化
第五篇：bec中级口语自我介绍
BEC对于学商务英语的同学很重要，下面写写帮文库小编为你带来bec中级口语自我介绍的内容，希望你们喜欢。
BEC中级口语自我介绍话题归纳:
Competition
1What is important when dealing with competition?
Pricing policies
AdvertisingstrategiesWhat is important when setting prices for new products
Production costs
Competitors' pricing;
Keypoints: Pricing: Advertising, Production costs, Competitor’sprice;Marketing;A wide range of services and products
Pricing:
a.(For a consumer):all consumers would liketo go for higher quality and expensive product ,it is a common sense.b.(For a manager):correct pricing policiescan capture a large number of consumer in a short period of time.c.(For a newly built company): pricingpolicies are particularly important for newly built businesses at the earlystage is to draw the public attention and make their company and brand known tothe public.When a new product is put into market, there must be a lot of peopleknowing about it.Competitor’s price
a.Once a new product is put intomarket, it will immediately face the competition from rivals.The price war sometimescan be incredibly fierce and crude.b.Competitors’ price will mirrorthe consumer’s attitude about certain products and the satisfaction about theirprices.c.If you fixed the price higherthan your rivals without higher quality of service, you might soon findyourself in an unfavorable situation.d.Correct pricing could alsodefeat some competitors in a short period of time.For example: Safeway, Tescoprice war against all small bread manufactures.In this case, Safeway and Tescofixed their price for 7p per loaf, which is 23p cheaper than their competitors’offer.As a result of this , in 35 days time, most of their competitors wentinto liquidation.Advertising strategies
a.The fundamental task for acompany is to make its products and itself known to the public.There are manyways to achieve this, advertising is the most important one.b.Advertising through differentmedia can cover nearly every corner in the world.The major channels are :TV-Radio-Internet-Newspaper-BillBoard-Poster-Magazine
c.The advantage of advertising isnot only about propagandizing your company but also competing against/with yourrivals.A company, through proper advertisements, can manage introduce theadvantages of their products would be the right choice.For instance, car manufacturescan put in their new designs to the ads, e.g.ABS, double airbags to convincethe prospective customers that their cars are safer than others.Motivating staff
1.What is important when motivating staff?
Financialbenefits
Careerdevelopment opportunities
2.What is important when introducing rewardsystem for staff?
Purpose of thereward system
Types of rewardoffered
3.What is important when aiming to reward staffturnover
Financialincentives
Career structure
Key points: Financialbenefits;Career development/structure;reduce staff turnover
Financialbenefit
a.Managers , company owners andsupervisors have always been frustrated and bewildered by employees with littleor no motivation.b.Staff always want reward fortheir contribution to the company and what they are worth.Such factors arejust like market forces.The fundamental reason of looking for a job is to getpay.Staff do the job what they are paid for.However, quite often, the staffwork overtime under their managers’ demand.If the company fails to give properfinancial benefits staff might subsequently feel not being fairly treated, andtherefore frustrate their enthusiasm for their work.c.Staff want some sort ofrecognition for the job they do.Correct financial benefits plan will arosetheir enthusiasm;otherwise they would feel being ignored.d.The job that the staff aredoing is not always interesting , or the working environment may not bepleasant, or their colleagues might not be very helpful and cooperative.Inthis kind of situation, the staff would become stressful and uninterested intheir job.Correct financial benefits can normally distract staff from theirdissatisfaction with…
Careerdevelopment/structure
a.Job-hunting is always a two-wayprocess.On one hand, the employees look for their ideal jobs, on the otherhand the employer, at the same time, look for competitive people.An employerhas a number of methods to attract the best people into its business.Such ashigh pay, travelling opportunities, company cars and training/careerdevelopment opportunities.b.Good educational background isnot the only element that the employers will take into account when they lookfor someone in the job market.Postgraduate qualifications and professionaltraining are equally or even more important than the higher education degrees.When the HR managers only have 30 seconds to go through each applicant’s CV,the sector that will catch their eyes are normally your qualification andprofessional training experiences, which show whether you suit their vacantpositions.c.Nowadays, very few people wouldlike to go for that kind of job-for-life posts.They all wish to have theirjobs better and better, If an employee is able to get the opportunities toobtain some sort of professional training during the course of employment, thisexperience will definitely enhance his value in the employment market andtherefore benefits his future job-hunting.d.So in the two-way job-seekingprocess, while the employer is choosing its favorite people, the wise futureemployee will consider the training and career development opportunities withhis/her future employer and try to make himself/herself more competitive in theemployment market.Business premises;
1.What is important when relocation abusiness?
Local workforceavailable
Location of site
2.What is important when choosing retailpremises to rent
Location
Length ofcontract
Key points: location ofthe premises;local workforce;rent a premises
Local workforce
a.Might technology support andskillful workforce are the two crucial elements leading a modern enterprise tosuccess.So when locating a business , the management people in the business goto consider local workforce.b.Skillful workers are just likethe hands of a business, they are the direct creators of company’s profits.c.The diversity of the workforce’sskills will diversify the quality of the products.d.Skillful workforce isparticularly important to hi-tech oriented companies.The hi-tech productsrequire the company to maintain a strong research and development team, whichare normally the more valuable assets of the company.e.When locating a business, themanagers need to consider whether the local workforce is capable of producingsuch a strong R&D team.f.Moreover, cheap local forcewill certainly reduce the production costs.(Consider why many foreigncompanies chooseChinaas their manufacturing base)
Location ofthe business site
Consider thefollowing issues:
a.Whether it is convenient andeasy for raw material supply and transporting out the products.b.Whether it is easy to get accessto the electricity, water, gas, and other supporting energy supplies.c.Whether it is convenient formost of staff to go to work.d.The property price there
e.Environmental issues
f.Planning permission
g.Tax liabilities
The length ofthe contract
a.Longer contract would covermore details.The contract should cover certain matter which are likely toincur, such as assignment , service charges, and rent review clause.Marketing
1What isimportant when aiming to reach new market?
Market research
Advertising
2.What isimportant when advertising a new product?
Target market
Choice of media
Marketresearch:
a.Marketing is the performance ofbusiness activities that direct the flow of goods and services from producer toconsumer or user.b.Marketing research is always thefirst step before the company gets into the market.c.The fundamental goal ofmarketing is the satisfaction of consumer needs.No organization can survivefor long without meeting consumer needs.People will simply not purchase aproduct or service that they do not need.d.Thus, any organization, if itis to be successful , must proceed from the goal of consumer satisfaction andadjust its programs to deliver an offering meeting consumers’ needs.e.E.g.foreign medium and highrange car manufacturers did not attempt to enter into the Chinese market untilrecent years ,because following market research, they discovered that Chineseconsumers, in general, could not afford to buy and maintain expensive cars.f.E.g.Pizza ,Pizza…
g.Talking about Market Research.--The companyhas done a lot of market research for the products.--Can you tellme how a company starts selling a new product?
--Do you oftencarry out/conduct market research?
--What’s of market research/
--One of the purposeof market research is to find out whether there’s market for the product.--We did adetailed market analysis.--Marketresearch is actually an analysis of a specific market for a particular product.--We have to runthe market test for two months.--We have a wideproduct range.--The stockmarket is uncertain at the moment because interest rates are falling.Advertising:
a.Advertising is the most usefulway to propagandize a company’s products and make them known to the public.Advertising is also the way to get the products orientated.(E.g.whether theproducts are for female/male market, high earning people or low earning people.Sports shoes…perfume)
b.When advertising a new product,it is essential to consider the target markets.Consumers’ needs in the targetmarket.c.Choice of media: seeAdvertising Strategies
Tradefair
What is important when exhibiting at trade fair?
Quality of display
Staff selected
Key issues: Quality of display in trade fairs;Staff selected fortrade fair
Quality of display in trade fairs
a.The quality of display will affect the public image of the company.b.Trade fairs are the irreplaceable means of propagandizing products.They provide the manufacturers with the formal stages to display theirproducts.c.A trade fair is an important link and activity in commercial sale.Before a trade fair takes place there normal are a lot of propagandas about it,and the organizer always try to attract as many as customers as possible toattend the trade fair.d.Consequently, a trade fair will have massive influence on the publicand market.And most visitors to a trade fair will be the genuine buyers or atleast would like to take interests in the companies and the products on thetrade fair.And therefore a high quality of display in a trade fair would bethe best opportunity for an ambitious company to promote its newest product andbuilt up its good image.Entertaining clients
What is important when Entertaining clients?
Types activities
Cost
Typesactivities:
a.Entertaining client is done by way of series of activities.Such as asightseeing tour, a football match, a ballroom party, an orchestra performance,a ballet show, a fashion show, playing tennis and a formal meal, etc.b.The activities that you choose will constitute a part of the firstimpression that you will give your clients.So you should be careful whenchoosing the type of activities.You need consider the client’s aged,educational and cultural backgrounds and do some research about your clients’characters and hobbies.c.For well-educated clients, they may expect some highclass-associated activities, such as ballroom parties, and orchestraperformances.If you fulfill their expectation/standard., you efforts will puta lot of weight on your credibility.d.For some young clients, they may wish to take them to some more fashionableactivities , such as a music bar, a pop music show, a fashion show.e.For those sporty client-football, tennis
f.However, you should always endup all kind of activities with having a formal meal.You don’t want to talkabout business with your clients in the tennis court or theatre;they are justwarming-up activities for the key matter-business.After a whole day or a fewdays’ entertainment, you may find the distance between the two sides are muchnarrower than the beginning, and there might be a lot of things that you bothwant to talk about.The cost ofentertainment:
a.Not always the essential thing.Depending on thenature/characteristics of the transaction or the size of the deal.b.Should consider the point issue.If the company is expecting to makebig gain/profits out of a specific client, it should at least put inproportional investment to entertain/please its client.c.If the company foresees that the client is not very lucrative ,then…
d.The ideal plan would be spending as little money as possible to getthe deal done.But you must not offend your clients.You should make them feelbeing welcomed.Complaintbanding
What is important whendealing with complaints from client?
Offering an apology
Suggesting a solution to the problem
a.Offering an apology is the very basic level.b.When the clients think that they have received unfair treatment, thefirst thing that come to my mind the company should do is to calm them down andtry to keep the client.c.An apology is the first step and a useful method to maintain controlof the situation.d.Offering an apology is an important gesture to show that the hostingcompany is fully aware of the situation and would like to take the potentialresponsibility for its mistakes.e.The complaining clients would feel that their complaints are beingpaid attention and may therefore happy to proceed to the transaction with thehosting company.f.It is necessary to suggest asolution to the problem as well..g.The clients want to enter into the transaction in good mood and witha reliable and trustworthy business partner.Apart from an apology, the clientwould want to have the problems and misunderstanding solved before theircommunication moves to the next level.If the hosting company failed or refusedto suggest a solution, its sincerity of entering into the transaction would beput into doubt.关于bec中级口语自我介绍相关文章推荐：
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