第一篇：商务英语写作指南
商务便函与便条写作
(一)商务便函
例一
SCHOOL OF ENGNISH FOR BUSINESS
MEMORANDUM
To: Mr.Kingswick, Course Coordinate
From: Barnsby Campbel
Date: 19 November 1995
Subject: Lesson Plan for 28 November Lecture
I intend to teach memo writing in my next lecture.I plan to cover the following parts:
1.Inside Address
This is omitted in a memo.As internal communication the reason is obvious.2.Greeting
It is more polite to put Mr., Mrs., or Ms before and the office after the name of the recipient.You may sometimes address the readers as a group.3.Subject
This is a phrase to tell reader what the memo is about.Sometimes only he phrase is given without the word Subject before it.4.Body
These should be short, less than 10 lines, and concentrate on only one paragraph one idea each.Sometimes for memos with three or more paragraphs, it is advisable to begin each with a heading in capital letters to tell what the paragraph is about.Another practice is number the paragraphs for easy reference later on.5.Carbon copy
This is written as c.c.for short.As in a letter, it lists the persons who are also receiving the memo.6.Signature
Only the initial is need.The office and name in print of the write are omitted.In more casual memos there is no signature at all.Any thoughts on my notes? Anything to add? Let me know at tea break.c.c.Mr.P.L.Duke, Training Office.例二
Internal Memorandum
To: Anne Bell
From: Graham Davis
Date: 23 March 1992
Subject: Office Furniture
__________________________________________________________________________ We need some comfortable chains for visitors to go in the manager's office
Can you arrange it?
We need 10 chains in either beige or dark brown.The maximum you can spend is $ 500.1
例三
Interoffice Memo
To: Richard Burley
Dept: Market research
Subject: Profits and Southmoor Branch
Date: May 10, 1998
I have finished studying the Southmoor Branch sales figures for the 1st quarter and see they are about $ 255,000 under projections.That is third straight quarter thatSouthmoor has fallen short.Will you prepare a new analysis of the Southmoor market potential/ I know you did one ___and a good one too___three years ago before Southmoor opened.But maybe some factors have changed and we need to look into them.Ben Tebbins is working up a report from the sales and promotion angle.He'll finish about June 15.If you could be ready then, we will get together and see if we can solve the Southmoor problem.TBac.CC: Ben Tebbins
(二)商务便条
例一电话留言
To: Mr.Fevrier
Message:
Mr.Reter Schulz called from Vienna, wanted you to call him today before 4 pm or any time tomorrow on 014569924
Message taken by: J.B.K.例二让秘书同志推迟约会
Miss Liu,I've got an urgent meeting today.Please contact the applicants to postponee the interviews till further notice.DS
例三请假
To: Mr.Slater
Message:
I am sorry to tell that I won't be able to go to the office today due to a sudden dizziness.So I have to ask for a day's sick leave.例四安排工作
To: Mr.Richardson
Message:
Please send a letter to Naves Limon in C.R.Find out:
Are they satisfied with the order?
Can we provide any after sales advice?
Encourage repeat order
(三)商务便函分类范例
1． 交流意见
From: Chief Executive
To: Production Director
Subject: Production for machinery for Machine shop x
As you know the company is contemplating opening a new machine shop in the near future.Our operations have been expanding so rapidly that such a development now appears inevitable.There are a number of questions, which we need to be thinking about and I would be grateful to hear you opinion on the idea.1.As to the choice of new machinery I would like to know whether you think we should buy or hire new equipment.2.Then I would like to hear your proposals on which machinery we should consider acquiring.3.Closely connected with the purchase or hire of machinery is the matter of maintenance.We also need to be discussed.How many new staff will be required, for example?
4.At the same time I would appreciate it, if you could provide me with estimates of the probable working life of the equipment, which you propose.Could you please let me have your preliminary thoughts on the questions in time for our meeting next week?
2.了解情况
MEMORANDUM
To: All members of staff, Northern Branch
From: K.L.J.Date: 5 December 1994
Subject: PERSONAL COMPUTERS
The board urgently requires feedback on our experience with PCs in Northern Branch.I need to know, for my report:
1.What you personally use your PC for and your reasons for doing this.If you are doing working that was formerly done by other staff, please justify this.2.What software you use, Please name the programs.3.How many hours per day you spend actually using it.4.How your PC has not come up to your expectations.5.What unanticipated uses you have found for your PC, that others may want to share.Please Fax this information directly to me by 5 p.m..on Wednesday 7 December.If you have any questions, please contact my assistant, Jane Simmonds, who will visit you on Tuesday, 6 December.Thank you for your help.(3).活动安排(1)
NTERAL MEMOI
To: All Branches
From: Sales Manager
Date: 28 November, 1996
Tour: 5210______New Carrier
1.We have found a new carrier for Tour 5210.This id DTL Aviation company.2.All clients who still want to take this holiday must reconfirm their bookings as soon as possible.2.They must also check in at Gatwick Airport by 0825 on the day of departure.3.Please write to all agencies and them this.活动安排
（二）MEMORANDUM
From: Office of the GM.Date: Feb.1
To: Heads of factories Subject: Trip by GM
Below are details of the factories that the general Manager will visit.In each one, the GM would like to speak to all members of the Production Dept.please inform each factory and them to cancel all other appointment.March 8 Kuala Lumpur
March 9 Singapore
March 10 Singapore
March 11 Jakarta
(4)建议
MEMO
To: Project Planning Dept.From: General Manager
Date: Jan 5Subject: Aqua Warm BV
I have looked though our records of the work that we did at Perfecta Ltd.The heating system was checked three times before it was turned on.We are absolutely sure that explosion is not our responsibility.I suggest, therefore, that Perfecta writes to Aqua Warm to claim compensation.Please write to Perfecta(address: 61 Bath Road, Worester, England WR 5 3AB)and explain our position.(5)报告
MEMO
To: All Directors
From: Lynn Adam, Administrative Secretary
Date: May 25, 1999
Subject: Machine Dictation
At the request of some of the division direction, we have made a survey of machine transcripts to see what could be done to improve both the quality of transcripts and the speed with which the work is completed.these are their suggestions:
1.Both dictators and transcribers should be familiar with the dictating and transcribing
Equipment.A manual is available for every machine;it explains how to use the equipment.2.It would be helpful if all dictators would:
a.Mark the indicator slips with special instruction and correction.Mark the slips, too, to show the length of the letter or report.b.Spell any proper names as well as technical or unfamiliar words.c.Control their voice so that the dictation is neither too loud nor too soft.Be sure to enunciate clearly.d.Supply as mach information as possible__ number of copies, type of massage, and identity of dictator.It would also help if salutations and subject lines, when used, were dictated.e.Indicate when you would like the dictation complete the work dictation is rush.3.Machine transcribers will complete transcription by the day following the receiving of the tape unless the dictation is marked rush-----then every will be made to complete the work when it is wanted.Please let me know if you have further suggestions.I should also like to know if these suggestions result in better transcripts.四考试题型与范例
考题一
You are the Manager of a small printing company.A new employee, Mark McCabe, is joining your company on 10 th May.* Write a short memo to your office administrator
*Saying who is starting work and when:
*Telling him what Mark McCabe's desk should be put.*Suggesting where Mark McCabe's job will be
*Write 30----40 words on your Answer Sheet
SANPLE
To: Office Administrator
From: Manager
Date:
Subject: New Employee
A new employee, Mark McCabe, will join us on 10th May.He will take charge of the Sales section.Would you please arrange his desk in the room of Sales section.考题二
Your company has received a lot of criticism of its telephone service.You looked into the most common complains and made the following notes:
The Services Director has asked you to write a memo to call staff on recommended telephone procedure.* Write the memo in about 100---120 words, explaining how staff should use the phone.Use the
information in your notes above.* Write on your Answer Sheet
Sample
To: All Staff
Subject: Recommended for all staff to know we should use phones, because we have received so many complaints from our customers.The following are some recommended telephone procedure:
1.Do not leave the phone to ting too long before answering
2.Answering calls politely, instead of just saying'hello'.3.Let colleague know the transfer and how long the call will be when transferring calls.4.Take down messages including date;time, caller's name and number.考题三
You work for a company, which produces laser printers.You are visiting another company, Soft cell, to buy some computer software for your department.They have expressed an interest in your company's printer and you would like to take twenty brochures and three sample printers with you.*Write a short note to Mr.Jim Asana, the sales manager.*Ask for his permission to take these items.*Explain why you want them.*Mention the time and date when you want to collect them.Write 30----40 words on your answer sheet.Sample
To: Mr.Jim Asano
Massage:
May I have you permission to take twenty brochures and three sample printers with me when visiting Softcell who have expressed an interest in our printers.I will come to collect them at 8 am Thursday morning.
第二篇：商务英语写作[模版]
七种常见类型
1.主动跟新买家建立联系
Dear Mr.Jones:
We understand from your information posted on Alibaba.com that you are in the market for textiles.We would like to take this opportunity to introduce our company and products, with the hope that we may work with Bright Ideas Imports in the future.We are a joint venture specializing in the manufacture and export of textiles.We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present.You may also visit our online company
introduction atwhich includes our latest product line.Should any of these items be of interest to you, please let us know.We will be happy to give you a quotation upon receipt of your detailed requirements.We look forward to receiving your enquires soon.Sincerely,John Roberts
2.对新买家要求建立业务联系的回复
Dear Mr.Jones:
We have received your letter of 9th April showing your interest in our complete product information.Our product lines mainly include high quality textile products.To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list.You may also visit our online company introduction at Http:// which includes our latest product line.We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.Sincerely,3.向老客户介绍公司新的产品信息
Dear Mr.Jones:
We have refreshed our online catalog at Http://, and now it covers the latest new products, which are now available from stock.We believe that you will find some attractive additions to our product line.Once you have had time to study the supplement, please let us know if you would like to
take the matter further.We would be very happy to send samples to you for close inspection.We will keep you informed on our progress and look forward to hearing from you.Sincerely,4.回复对某个产品的查询
Dear Mr.Jones:
Thank you for your inquiry of 16 March.We are pleased to hear that you are interested in our product “toaster”.We've enclosed the photo and detailed information of the product for your reference:
Product: toaster
Specification: xxxxxxxxxxxxxxx
Package: 1pcs/box
Price: 10usd/pcs
Payment: L/C
For purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%.Payment is to be made by irrevocable L/C at sight.We look forward to receiving your first order.Sincerely,5.无法提供对方查询中所要求的产品时
Dear Mr.Jones:
Thank you for your enquiry of 12 March cate 9 cable.We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand.We would, however, like to take this opportunity to offer the following material as a close substitute: Cate 5, US$__ per meter FOB Shanghai, including your commission 2%.Please visit our catalog at http:// for more information on this item.If you find the product acceptable, please email us as soon as possible.Sincerely,6.查询对方公司的产品
Dear Sir or Madam:
We know that you are exporter of textile fabrics.We would like you to send us details of your various ranges, including colors and prices, and also samples of the different qualities of material used.We are volume dealers in textiles and believe there is a promising market in our area for moderately priced goods of this kind mentioned.When quoting, please state your terms of payment and discount you would allow on purchases of quantities of not less than 1000 meters of individual items.Prices quoted should include insurance and freight to San Francisco.Sincerely,7.几种报盘
(a.)
Dear Mr.Jones:
We thank you for your email enquiry for both groundnuts and Walnutmeat CNF Copenhagen dated February, 21.In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports.Shipment is to be made within two months after receipt of your order payment by L/C payable by sight draft.Please note that we have quoted our most favorable price and are unable to entertain any counter offer.You may be aware that there has lately been a large demand for the above commodities.And such growing demand will likely result in increased prices.However you can secure these prices if you send us animmediate reply.Sincerely,(b.)
Dear Mr.Jones:
We thank you for your letter dated April 8 inquiring about our leather handbags.As requested, we take pleasure in offering you, subject to our final confirmation, 300 dozen deerskin handbags style No.MS190 at $124.00 per dozen CIF Hamburg.Shipment will be effected within 20 days after receipt of the relevant L/C issued by your first class bank in our favor upon signing Sales Contract.We are manufacturing various kinds of leather purses and waist belts for
exportation, and enclosed a brochure of products for your reference.We hope some of them meet your taste and needs.If we can be of any further help, please feel free to let us know.Customers’ inquiries are always meet with our careful attention.Sincerely,(c.)
Re: SWC Sugar
Dear Sirs,We are in receipt of your letter of July 17, 2002 asking us to offer 10,000 metric tons of the subject sugar for shipment to Japan and appreciate very much your interest in our product.To comply with your request, we are offering you the following:
1.Commodity: Qingdao Superior White Crystal Sugar.2.Packing: To be packed in new gunny bag of 100kgs.each.3.Quantity: Ten thousand（10000）metric tons.4.Price: US dollars one hundred and five（US$105.00）per metric ton, Fob Qingdao.5.Payment: 100% by irrevocable and confirmed letter of credit to be opened in our favor through A1 bank in Qingdao and to be drawn at sight.6.Shipment: Three or four weeks after receipt of letter of credit by the first available boat sailing to Yokohama direct.Please note that we do not have much ready stock on hand.Therefore, it is important that, in order to enable us to effect early shipment, your letter of credit should be opened in time if our price meets with your approval.We are awaiting your reply.Sincerely,
第三篇：商务英语写作
向进军2011级B班20112513486
Dear sir ,Thank you very much for your interest in our products.You wrote to the right kitchen range hood manufacturer.Ours is one of the largest company in the northwest of China.The company has taken a five-year-long quality guarantee , longer than that of most other manufacturers.With a long history and high reliability , this company has established a good reputation at home and abroad.Our products are always very popular in Europe and China.With your help ,we are hoping to penetrate the huge market in America.We have enclosed a catalogue of all the specifications and varieties of our products.We are awaiting the opportunity of cooperating with you.Yours faithfully ,JocelynSales manager
第四篇：商务英语写作
A: You must be Ms.Lee from the United States?
B: That’s right.I’ m Lee Junru.You are...?
A: My name is Zhang Guiyang.I’m from the Sunshine Corporation.I’m pleased to meet you.Welcome to Fuzhou.B: Nice to meet you, too.Thanks for coming to the airport to meet me.A: That’s my pleasure.My manager, Mr.Wang has sent me to meet you here.He felt sorry he could’t come himself.He is at a meet right now.B: It’s OK.Thank you very much.Where are we heading now?
A: We’ re going to accompany you to the Fuzhou Friendship Hotel.Is the luggage all here, Ms.Lee? The car is just out there in the parking lot.B: Oh, thank you.Well I can handle this handbag myself.A: OK, this way, please.A: Here is our car.Let me put the luggage into the trunk.B: Thanks.A: Please get on, Ms.Lee.B: Thanks.A: Off we go.How’s your flight, Ms.Lee?
B: Fine, I got on the plane at New York, and it took about 1 hours to get here.But is was a smooth flight.A: That was really kind of long in the airplane.Wasn’t it? I hope you’ll feel rested after a right of good sleep.B: Thank you.What is the weather like here, today?
A: Fair and sunny today with gentle breeze.As I know, Ms.Lee, you’ re been to Fuzhou for a couple of times.B: It’s true.I travel so much and visit Fuzhou once a year?
A:How do you like it here.B:well, I like it a lot.Fuzhou is really a fantastics place.There are many interested places to visit.I hope I can visit once again.A:I hope you can enjoy your stay here.It’s nice to have a look around.B:Yes that must be very interesting.Hope we will have the time.A:I think you must be tired, why don’t you take a break.I wake you up in to the hotel.B:Than’s great.Thank you.
第五篇：商务英语写作
Dear Sirs,This is to introduce ourselves as the largest down Apparel Company in China.Our company--Bosideng International Holdings Limited—was established in 1976, locating in Bosideng industrial zone, Changshu City, Jiangsu province.We have been specialized in developing and producing all kinds of down apparel.Bosideng International Holdings Limited has been researching and producing many kinds of down apparel for 30 years.There are six brands of the our company including “Bosideng”, “Snow Flying”, “Combo”, “Bengen”, “Slim” and “shangyu”.Through these brands, we offer a wide range of down apparel products.The customer can order our products both in our website and through the phone, and then ,we would like to give them satisifying in one week.“Bosideng” was the leading down apparel brand in China for 17 consecutive years from 1995 to 2011.As a leader in China down apparel industry, for 16 consecutive years, the latest fashionable FallWinter apparel trends to the world on behalf of China at the “China International Clothing and Accessories Fair”
We would be pleased to receive your any kinds of down apparel.If you have any questions, please contact us.Our telephone number is 86-512-52532888.We look forward to your positive reply.Very truly yours.18100619 陆浩杰18100634蔡耀
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