自己对客户邮件回复的点滴看法

第一篇：自己对客户邮件回复的点滴看法

自己对客户邮件回复的点滴看法

做外贸也有三年多了，第一份工作中，虽然也是属于外贸，但工作内容属于维护客户一类，开发信很少写，而且新客户基本是在广交会现场有意向的客户，展会结束之后通过联系有可能促成订单的。

真正对开发客户有感悟的是在第二份工作中。没有客户，只有靠开发信和电话沟通，才可能与客户建立起联系，即使这样，客户也只能是你的潜在下单客户，并不一定会短时间立刻有业务上的合作。除非客户急于更换现有供应商或者增加新的供应商，而且你的开发信不偏不倚的进入他的邮箱，引起他的兴趣。随后经过一系列沟通，确认产品才可能立刻下单。从某种意义上说，开发信的成功靠的是运气。而运气就是机会来了，恰巧遇上了你的努力。所以，要写好开发信，前期的准备工作必须做好。

在海安格力的这几个月中，自己先从熟悉产品开始，从事客户开发是在来公司40天之后，由于之前已经在阿里巴巴上搜索了相关的客户，所以在开发信的写作之初，自己并不担心客户的问题，而随着时间的推移，对产品的了解以及客户网站的研究，客户的邮箱数量就明显的捉襟见肘了。因此自己在写作开发信的同时，也把学习产品知识和搜索新的客户并举。起初开发信的质量确实是惨不忍睹：没有商务信函的格式，内容也是很随意。所以在这种情况下没有客户的回复是正常的。经过几个月的摸索，开发信的格式基本已经固定，但是开发信的质量一直上不去。在这段时间，幸好有经理和同事的指导，自己才能不断的慢慢进步。从写作开发信起，自己对开发信内容的想法也在详细和简洁之间矛盾：详细显得太长，客户时间看邮件时间有限，而太简洁又感觉不能把内容传达。但是开发信没有万能的模版，只要是得到客户回复的开发信，就可以算作一封成功的开发信，尽管不是完美的，至少可以说开发信的某一点吸引了客户。我们就是要去努力找寻更多这样的点，提高开发信对客户的吸引力，随之提高回复率。

说到客户对开发信回复的态度，可谓是多种多样。要么是直接拒绝，口气很强硬的那种，要么是婉拒，说是对产品感兴趣，现在不需要，但是也没有说需要的时候会联系你。虽然我们被拒绝，却会得到一个信息：客户是真实的，目前正在使用我们的产品。这种客户我们需要保持联系，在以后有下单的可能性。还有一种就是直接询价并且要样品。此类客户也需要区别对待，有些是真的需要我们的产品，而有些就是套取样品而不检测。像我司经营的产品，不经过客户询样测试是不可能下单的。每一封回复都是一个希望，不能因为客户的拒绝就放弃了联系。我们要认真对待每一封客户的邮件，有时候那些不冷不热的客户给你下订单的速度反而比那些常联系而没有实质性进展的。除此之外，我们要从其他角度挖掘客户的需求，尽可能把我们的产品推销给客户。做好外贸，是要做好打持久战的心理准备的。有些时候客户是会被你的执着感动的。你对客户研究的越细，了解的越多，找到客户突破口的可能性就越大，合作的就越大。

外贸人必须知道的十个定理：

1.一个差劲的业务员是传话筒，老板如果有时间、懂英语，一定不会需要你；一个一般的业务员是营业员，对产品问题能对答如流，但是无法影响客人的选择；一个优秀的业务员是导购，能帮客人明确他自己真实的需求，并且想办法去满足，没有了你，客人要么犯错、要么一无所获。

02.只有买错，没有卖错。一次错误的采购可能会毁掉一家公司，尝试体谅买家的各种犹豫不决不信任。

03.价格是让生意能做成的最后一环因素，而非第一环。虽然客人总在最开始就纠结价格，但你要相信，他们永远是在合适的产品里找低价，而不是在低价中找合适的产品。

04.假如客人的底线在你的底线之下，那么价格是没的谈的。只是，你的底线你知道，而客人的底线在哪里，很多时候他自己都不知道。

05.谈价策略的核心，是让客人感觉自己占了便宜（注意：是想办法给客人这种感觉，而不是真的给客人便宜，好好悟一下其中的区别）。

06.整个行业降价越猛，生意越难做；整个行业涨价越猛，生意越好做。

07.在客人对你的产品真正感兴趣之前，你所有的自我介绍，他一个字也不会读。08.开发信的关键就在于看起来别像开发信。

09.只要你偶尔还有“不买没关系，你倒是给个回话啊”这种想法，你就还是个新手。

10.订单是问不出来、催不出来、建议不出来的，一定不要让自己看上去像在指使客人做决定。

以上十点，觉得很在理。作为一名外贸从业者，需要有自己的一个准则，一个考量标准，从点滴做起，要求自己每天进步一点，向那些做得好的学习，以他们为榜样，不断的提高自己。

第二篇：如何整治不回复邮件的客户 -

相信很多人都有一个比较头疼的问题，就是 报价之后客户消失没音了。下面就看我如何整治这些不回信的老外：

分析下原因,一般情况下我会再写封追踪信给他:

Hope you are fine, my friend.It is regret that I haven't received any information from your side.May I have your idea about our offer? We will try to satisfy you upon receipt of your reply.If there is anything we can do for you, we shall be more than pleased to do so.Hope we can build good cooperation with you.NINGBO PUCHENG ELECTRONIC CO., LTD.Add: 3/F 51 NANHAI ROAD,BEILUN NINGBO CHINA Tel: 86-574-86816908 Fax: 86-574-86816290 Mobile: 86-152 73132992 E-mail:

sales4@cnledlight.com Web:http:// www.xiexiebang.com

SKYPE: wan.celina Wechat: *** Whatsapp : 86-***

如果客人还没有回信,一周后再问客人不回信的真实原因.(一般情况,70%的客人会告诉你他的原因)

Glad to contact you again!

Have you kindly check my offer? Hope they are workable for your market!Sorry that we still don't receive any information from you.I would appreciate for your any comment about our offer, including price, quality, service.No matter if it is positive answer, It is great help for us to meet your requirement.Waiting for your favorable reply soon!

之后的日子里,可以尝试新产品的报价,刺激下客人的神经.我通常是这样写的： Good day!

My quotation of PVC shrink label you might have received and considered.could you kindly advise your comments at your earlier convenience?

If the product is not your are expecting ,pls advise me your details requirement, I will re-offer asap.I am of service at any time!

但是，不同的客人，我会变换着写邮件，让客人知道我们公司，产品的存在．我不会把客人缠得太紧，约十来天给他一封邮件我通常这样回复的：

Dear ***，Wish you have a nice day!祝您有好的一天！

May I ask whether you have received my quotation? Now I am sending it again,if you have any other ideas.Please feel free to contact me.We will do much better if you can give any advices to us.I am waiting for your reply ASAP.Best regards Wendy

但是，想成功可不是容易的事情．

Dear sir

Have you received our quotation of..., if you have any further question, please don't hesitate to contact us.We are waiting for you comment about our quotation.We hope that we can establish a good business relationship with you in the nearest future.Your prompt reply will be appreciate.回复A：直接去函敦促

Dear xxx，Wish everything well with you and your esteemed company!We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our ** goods.We hope they will reach you in due course and will help you in making your selection.Wish we will promote business as well as friendship!

Best wishes!Wendy

回 复B： 先写邮件问清情况。本人觉得先写邮件问清情况，简单的询问，如HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU? 再问何时开L/C 或汇订金过来.....如客户没回复，那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变? 客户是中间商，还在等最终客户的确认？还是其它问题？然后根据情况做一些措施看能否挽回这一张订单。

Dear Sir，Good morning!Hope you have got a wonderful weekend!For several days no news from you, my friend.Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry.Have you got(or checked)the prices or not?(You can add some words to introduce your advantage of your product or something else to attract the customer).Any comments by return will be much appreciated.It will be our big pleasure if we have opportunities to be on severice of you in near future.Looking forward to your prompt response, Thanks and best regards, Wendy

回复C：如果仍然没有回音的话，可以在一、两个月后再写一封信。

Dear Sir，Now I am writing for keeping in touch with you for further business.If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your request.By the way, how about your order(or business)with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.Thanks and best regards, Wendy

一般客户不回复时，我用到第二个，客户都会或多或少回点内容的。个人感觉很有用，希望对你们也有用。

第三篇：怎么样催促客户回复邮件

分析下原因,一般情况下我会再写封追踪信给他: Hope you are fine, my friend.It is regret that I haven't receive any information from your side.May I have your idea about our offer? We will try to satisfy you upon receipt of your reply.If there is anything we can do for you, we shall be more than pleased to do so.Hope we can build good cooperation with you.如果客人还没有回信,一周后再问客人不回信的真实原因.(一般情况,70%的客人会告诉你他的原因)

Glad to contact you again!

Have you kindly check my offer? Hope they are workable for your market!Sorry that we still don't receive any information from you.I would apprreciate for your any comment about our offer, including price, quality, sercive.No matter if it is positive answer, It is great help for us to meet your requirement.Waiting for your favorable reply soon!

之后的日子里,可以尝试新产品的报价,刺激下客人的神经.我通常是这样写的：

Good day!

My quotation of PVC shrink label you might have received and considerated.could you kindly advise your comments at your earlier convenience?

If the products isnot your are expecting,pls advise me your details requirement, I will re-offer asap.I am of service at any time!

但是，不同的客人，我会变换着写邮件，让客人知道我们公司，产品的存在．我不会把客人缠得太紧，约十来天给他一封邮件我通常这样回复的：

Dear ***，Wish you have a nice day!祝您有好的一天！

May I ask whether you have received my quotation? Now I am sending it again,if you have any other ideas.Please feel free to contact me.We will do much better if you can give any advices to us.I am waiting for your reply ASAP.Best regards Will

但是，想成功可不是容易的事情．

Dear sir

Have you received our quotation of..., if you have any further question,please don't hesitate to contact us.We are waiting for you comment about our quotation.We hope that we can establish a good business relationship with you in the nearest future.Your prompt reply will be appreciate.回复A：直接去函敦促

Dear xxx，Wish everything well with you and your esteemed company!We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our ** goods.We hope they will reach you in due course and will help you in making your selection.Wish we will promote business as well as friendship!Best wishes!Will

回复B： 先写邮件问清情况。本人觉得先写邮件问清情况，简单的询问，如HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU? 再问何时开L/C 或汇订金过来.....如客户没回复，那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变? 客户是中间商，还在等最终客户的确认？还是其它问题？然后根据情况做一些措施看能否挽回这一张订单。

Dear Sir，Good morning!Hope you have got a wonderful weekend!For several days no news from you, my friend.Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry.Have you got(or checked)the prices or not?(You can add some words to introduce your advantage of your product or something else to attract the customer).Any comments by return will be much appreciated.It will be our big pleasure if we have opportunities to be on severice of you in near future.Looking forward to your prompt response, Thanks and best regards, Will

回复C：如果仍然没有回音的话，可以在一、两个月后再写一封信。

Dear Sir，Now I am writing for keeping in touch with you for further business.If any new inquiry, welcome here and I will try my best to satisfy you well with comptetitive prices as per your request.By the way, how about your order(or business)with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.Thanks and best regards, Will

类似询盘的回复逻辑：

1.一套能做吗？具体他要的这个产品，一套工厂能提供吗？如果可以，就直接提供一个报价单表示一套的美金价格。同时告诉客人如果是下单前的样品，请告知并可能告知今后大货的订单量，到时会更新大货的价格给他。

2.在中国买值得吗？主动告诉客人他的这套产品不同用途可能产生的总共费用：如果一套家用，用国内的快递运输可能会产生多少的运费，加上产品费用，总的会需要多少费用得到这么一套产品。可以让客人考虑像你买是否划算。同时如果这个产品或类似产品刚好有出过给他们国家的某个客户，你也可以介绍他到你的客户那里购买。如果是下单前的大货样，工厂要收的样品费用及其他费用是否和家用不同？告知客人。让客人选择就可以，同时客人会根据你的提议回复邮件。

如果我回复邮件：Dear Mr xxx, Thank you for your inquiry.Yes, we can provide you 1 set sample.Pls see attachment for item data and FOB price for one set.If it is possible to let us know the purpose for this 1 set, for home use or confirmation sample before order placing? Below information for your reference when you have different use: If it is for home usage only, the air express ship charge to your door will be xxx, plus sample charge.The total cost would be xxx, pls check if it would be worth buying from China.If it is a confirmation sample, pls refer our quotation sheet and let us know if there is any other specification you need.We can meet your need before sending.The sample charge can be refund when order placing.Above information for your reference, pls contact us at any time if there is further help you need.1.可以先打定金的啊，你跟客户说货款安排的怎么样了，现在也有一批货物要生产，如果你现在付定金，我们可以一起安排订料生产，这样会加快我们交货的时间。

2.Dear Customer I got your formal order with many thanks, as per our agreement, we need your deposit to start production, would you please arrange it asap better before xx date, if so, we still can push factory to do the bulk production in order to let you get the goods in due time, thank you for your cooperation.Regards xx Dear ***, Sorry to trouble you again.Because the busy order season is coming, please confirm the details and arrange the wire transfer soon.We need to arrange the mass production asap to keep the delivery on time.Thanks.Kind Regards.*** 3.合同已经签了，而且付款时间已经过了，客户还是没有汇款。平时都发邮件的，我有问过对方有没有收到我们寄的发票，没有回复,现在想再催下付款，想婉转得告诉对方3月底一定要入账。

To Whom It May Concern, We sent you email on xxxx(date)and wanted to check out whether you have received our invoice for the shipment on xxxx(date), but we haven't received any response from you yet.I would like to remind you that the deadline for payment is coming according to our contact.I would appreciate if you would be able to make your payment before March 31, 2010.Please contact us should you have any questions!Sincerely yours, Xxxxx Dear Customers, According to our contract, the payment is past due.Please make the payment as soon as possible so that we can process to the next stage.The payment should be made no later than March 31st.We have already sent the reciept, please respond to confirm that you have recieve it.thanks XXXXX 4.请求付款 恳请速予汇款为荷。An early remittance will be appreciated.迟付的60美元, 请速予寄下为荷。

Please let us have your check for the $60 now past overdue.

第四篇：Ebay邮件回复范本范文

邮件回复范本

一、未收到货

1．美国国内定单有出货单号，（3-5天）

the usps only provide a delivery confirmation number instead of tracking number.therefore, the pakcage may not get updating even it is already on the ways, please wait 3 days more, if you do not receive it in 3 days, please email me back

2．美国国内定单有出货单号，（5-7天）

this order is shipped out right after you paid.however, the usps do not provide a tracking number instead of the delivery confirmation number.if you don't receive the item in 10 days since you paid.we will believe the item is lost in transporation.and we will give u refund or resend another one to as you like.3．美国国内定单有出货单号，（7-10天）

i understand it has been a while since you placed the orders from us, we have no idea just like u why the usps tracking info does not updated it at all.we will assume your package is lost, do you want to us either refund you or resend another one to u.4．因缺货而延迟发货的定单（10天以上）

we contacted with the usps immediately after you told us the shipping updatus has not been updating.i was told that the package is mishand in their warehouse.after we filed up a claim, it is on the right track now.sorry again

5．低价值无跟单号产品，客户未收到货

because this item under $5, it shipped with out delivery confirmation number.it is hard for us to deal with this transaction since it is under 5 dollar and the cost by usps first class mail is cost more than 2 dollar.so we have no choice to ship it out by usps first class letter.we have no reason to cheat on 3 dollar.we definitly shipped it out but we can not track on it.6．显示已送到，实际未收到

I see that the tracking information says the shipment has been delivered.but it looks like it was miss delivered.that is not our fault.Some of our customer got the same trouble and they can find the package by contact the local post office or their neighbour

7．国际包裹

No tracking info for first class or priority mail.A customs declaration number LNXXXXUS will be displayed in your order.it usually take 14-21 business day to Canada, and EU countries, and 21-30 business day to other countries.please contact us when you do not receive your item within this range only.otherwise, we will ask you to keep waiting.it is international shipping, so the package may be stuck in the customs, please wait a few more days.thank u

二、收到货与描述不符

1． 数量不对，漏发工具等。重新安排发货

I am sorry for this issue, we are going to resend the missing items to u.the tracking# is xxxxxxxxx

2． 发错货，请客户退回。重新安排发货

i am apologize for this issue.please return the item back to us by following instruction at http://return.phiconnect.com/id/techtreasure, and write ra# on the box.please use first class mail, and add tracking number on it.the item must be returned in good package.we will resend a new one to u as soon as we receive the delivery confirmation number from u.please also show me a picture of the item you received to help us to identify the problem.thanks

3． 产品有缺陷，可以使用。与客户商量部分退款

4． 产品有缺陷，影响使用。退回重新安排发货或退款

5． 产品不工作。退回重新安排发货或退款

6． 可能是欺诈的客户。退回重新安排发货或退款

all the items have our own marks, and they are been double checked to ship.i would like to get this item back to identify the problem.if we have shipped the wrong item, I will issue full refund to you.7．可能在安装中损坏的产品。退回重新安排发货或退款

All of our items are fully tested.However, we recommend our customer check the qaulity and tested funcationality of the parts in the motherboard first instead of installing it.because warrenty will be expired if the item is returned at broken or installed condition.We offer exchange or refund to all of items come as broken, factory defective, or different with the item description.the customer must return the item back to us first in order to receive the exchange or refund.no exception！we will physically inspect this defective parts.if there is no any man-made damage such as broken ribbon which is caused in installing.we will issue full refund to you if this parts is damage by installing, we will take a few picture to you, so you can file a claim with repair center.if you think this is fair, please go ahead to return it back to us.thank u

8．退货扣运费，客户有意见

sent the exactly item what you order from us, if you do not want to keep it.it is fine to us to accept your return.however, we only charge you $2.5 to cover our shipping cost since we have no fault in this transaction compared to other seller charge percent of restock fees.if you think this is not fair, please email us back

9．不肯退货的客户

the manufacture offer warranty to this parts.if you return the item back to us, we will get full refund from the manufacture, so we prefer you return this item back to us, and we will issue full refund to you

第五篇：外贸邮件回复

外贸邮件回复范文：

收到客户询盘时的回复： Dear Sir，We hereby acknowledge receipt your inquiry of XX,(products)and I just got the information form our production department, these standards are available for us.And the now pls check the quotation below: The specification you required: The length: The diameter: The material ……

The price: XX usd /pcs FOB(Tian Jin)

I hope this is the one in your favor, as an experienced company(ISO9001:2000)in the XX field for more than 20 years.And we take the opportunity seriously to cooperate with you.If you have any questions, pls feel free to contact me.I will try my best.Thanks and regards Singature

客户询盘模糊，像客户询问规格 Dear Sir，Thanks for your inquiry of our XX(products).On Dec.10th.And we are in XX field for many years, so we are confident we can do it.But the specification you given is still lack.Such as the diameter, material, quantity and so on…, so pls can you send us the details? The drawing(CAD)is ok.After we confirmed, we are happy to provide you with our good quality and competitive price.Looking forward your soonest reply, Thanks and regards Singature

针对客人的讨价还价的回复 Dear Sir，Sorry for my late reply, I discuss with our boss for a long time, but regarding the price, it is near our bottom line, you know the market is changing everyday, and it is hard to cut more on cost as we need the products with best quality.But we treasure our first cooperation, so we allow you a 2% discount, this is the best I can do for you.I hope that if you have the will to cooperate, pls don’t just focus on the price, the most important is the quality, I think.If you any comments, pls let me know.Thanks and regards, Angela

这个得针对情况，如果利润真的不太高，就这样写么有关系，如果老板太黑了，就给点折扣，关于价格不是一封两封的邮件可以搞定的，总之灵活点啦。

应对客户的迟迟不回复的邮件： Dear Sir，Did you receive our quotation on Dec.12th? And no reply from you.I was waiting until until all the colleagues left the office.May be you are very busy.So pls can you take some time to give me a reply? And kindly give me some advice on XX(products)

Looking forward your reply Thanks and regards Angela

面对客户迟迟不回复 Dear Sir，How are you these days? I am Angela from XX Company, hope you still remember me.You sent us an inquiry of XX products.And we quoted for you on Dec 12th.Can you send me a reply which can state your advice? You know we usually keep our client’s data and advice in the achieves, so that we make special and divide plan and schedule for each client.At the same time we can improve our service according to them, if there’s some fault and in our works.So pls take a few time to tell me some advice on our business.Ok? Thanks very much.针对报价了不回复的 Dear Sir or Madam，Hope you still remember me, I sent you quotation for XX(products)on XX(date), well maybe you are very busy, and I understand.I review your website very carefully, and have much interests to make a start for our cooperation, to provide the best special service.Could you give me some advice so that we can do better

Best Regards

1, Therefore we always put the quality as the first consideration 因此我们总是把质量放在第一位的

2，Would it too much to ask you to respond my question by tomorrow? 可以请你明天以前回复吗？

3，the price we give is almost reach our bottom line 我们所给的价钱已经接近我们的底线了

4，The validity of the quotation is about the 10 days 报价的有效期大概是10天左右

5，Moreover we keep the price costs to the costs of the production 再说，我们的紧挨个已经接近生产费用的边缘

6，Will you kindly tell the quantity you require so as to unable us to sort our the offers?

为了方便我们报价，你能告知数量吗

7, you should take the quantity into consideration 你必须考虑到数量

8，We may reconsider our offer if your order is big enough 如果你们数量足够大的话，我们可以重新考虑价格 9，I’d like to tell you what I think about that 我想告诉你一些我的想法

10，But consider the quality, our price is quite reasonable 如果考虑到质量，我们的报价是很合理的收到来信：

I have just received your kind letter.I was very happy/glad/delighted/pleased to receive your letter yesterday morning.Your kind letter of Saturday arrived this morning 久未通信

Pls pardom me long in writing to you

I must apologize for not having written to you previously 未及时回信

I apologize for the delay in my reply

I apologize for being a day late with the delay reply to you Having lost your last mail, I have not been able to reply sooner 久无音信

I have not heard a word you for a long time There has been no news from you for ages

As I have not heard of you for long, I feel anxious 表示歉意难过：

Pls accept my sincerest apologies for the inconvenience I fear we caused you 遇到不好的事情

I have deeply grieved to hear the death of your father

I was most distress to learn from your letter of the illness of your father 谈谈开发信的事情

还蛮感谢大家，我要继续努力啦，不然对不起版主，呵呵

其实我也还是做外贸就10月左右，所以经验什么的都不是很成熟，在总结自己的同时还希望帮到比我还新的朋友，前辈不要拍我板砖哦。

发开发信要先找到邮箱，至于找邮箱呢，我觉得至今用的比较顺手的是各国邮箱的后缀(自己搜一下，太长了不好发上来)和一些好的黄页，有些朋友反映用邮箱后缀找不到，那是因为你要分析一下你们的产品在哪里很畅销，用的比较多。比如我们的产品水井管在沙特等中东产石油的地方用的多，那么就那些国建的公共邮箱后缀，搜出来比较多。其实我觉得开发信这个东西就像我们国内做电话销售一样，我想每个外贸人都很讨厌每天一大堆的网络推广电话，我想老外和我们应该是一样的心情。所以我觉得做外贸的不容易的，每天辛辛苦苦找邮箱发开发信息，而且还被人讨厌，看都没看就删了。有的说喜欢简短的开发信，有的喜欢有点专业性的比较长一点开发信，至于到底怎么样，我有两种版本经常换着发，要多多准备几封进行追踪，邮箱最好设上阅读回执，对有阅读回执的邮件进行追踪，几

周几个月时不时的骚扰一下。要用不同的版本，要不发一样的，看不看都删了，没什么新意。我开发信的内容很大众化就不贴上来了。呵呵

还有一点是开发信是主题，反正我不喜欢什么how are you, hi, my friend,什么的，就用产品名称，或者用RE:貌似比较有效果，呵呵，还有可以突发奇想，比如有一天我用的标题是your water need treatment,（我们做水处理过滤产品的）结果发过去一会就有人回复说介绍一下详细的catalog什么的。当然可能是运气什么的 发开发信需要坚持，不要没有效果就放弃后再抱怨怎么没效果啊没效果啊，因为开发信本身的是一个概率问题，成功率本身就比较低的。所以那句话叫什么来着广撒网才能网大鱼。前辈的话是有道理的。

What’s wrong withy you, you look depressed

Something went wrong.情况不秒啊（出了问题/麻烦）。You are welcome, you deserve it.Not necessarily.不见得

I am embrassed to take so many gifts

Embrassed还可以指别人给你难堪而感到尴尬You scolded me in public, I am embrassed I don’t deserve this/I am flattered.我不敢当 As for a leave/ I ask to use a sick leave today

Let’s get down to business.It’s late, let’s get down to business时候不早了，让我们谈正事吧。

1.无法提供客户想要的产品时回复

Dear

Thank you for your enquiry of 12 March cate 9 cable.We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand.We would, however, like to take this opportunity to offer the following material as a close substitute:

Cate 5, US$__ per meter FOB Shanghai, including your commission 2%.Please visit our catalog at http://www.xiexiebang.comF Copenhagen dated February, 21.In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports.Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft.Please note that we have quoted our most favorable price and are unable to entertain any counter offer.As you are aware that there has lately been a large demand for the above commodities.Such growing demand will likely result in increased prices.However you can secure these prices if you send us an immediate reply.Sincerely，Dear Mr.Jones:

We thank you for your letter dated April 8 inquiring about our leather

handbags.As requested, we take pleasure in offering you, subject to our final confirmation, 300 dozen deerskin handbags style No.MS190 at $124.00 per dozen CIF Hamburg.Shipment will be effected within 20 days after receipt of the relevant L/C issued by your first class bank in our favor upon signing Sales Contract.We are manufacturing various kinds of leather purses and waist belts for exportation, and enclosed a brochure of products for your reference.We hope some of them meet your taste and needs.If we can be of any further help, please feel free to let us know.Customers' inquiries are always meet with our careful attention.Sincerely，Re: SWC Sugar

Dear Sirs，We are in receipt of your letter of July 17, 2002 asking us to offer 10,000 metric tons of the subject sugar for shipment to Japan and appreciate very much your interest in our product.To comply with your request, we are offering you the following:

1.Commodity: Qingdao Superior White Crystal Sugar.2.Packing: To be packed in new gunny bag of 100kgs.each.3.Quantity: Ten thousand(10000)metric tons.4.Price: US dollars one hundred and five(US$105.00)per metric ton, Fob Qingdao.5.Payment: 100% by irrevocable and confirmed letter of credit to be opened in our favor through A1 bank in Qingdao and to be drawn at sight.6.Shipment: Three or four weeks after receipt of letter of credit by the first available boat sailing to Yokohama direct.Please note that we do not have much ready stock on h

and.Therefore, it is important that, in order to enable us to effect early shipment, your letter of credit should be opened in time if our price meets with your approval.We are awaiting your reply.Sincerely，3.客户向我们发出关于一个物品的讯盘后我们发的还盘

Dear :

Thank you for your inquiry of 16 March.We are pleased to hear that you are interested in our product “toaster”.We've enclosed the photo and detailed information of the product for your reference:

Product: toaster

Specification: xxxxxxxxxxxxxxx

Package: 1pcs/box

Price: 10usd/pcs

Payment: L/C

For purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%.Payment is to be made by irrevocable L.C at sight.We look forward to receiving your first order.Sincerely，4.对新客户想和我们建立合作关系的还盘

Dear Mr.Jones:

We have received your letter of 9th April showing your interest in our complete product information.Our product lines mainly include high quality textile products.To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list.You may also visit our online company introduction at Http://xxxxxxxxxx.alibaba.com which includes our latest product line.We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.Sincerely,.Mark Li