外贸业务员必备电话英语口语

第一篇：外贸业务员必备电话英语口语

实惠网外贸论坛编辑2011-3-11

一，生活应用篇

要找的人不在a: hello, this is carol.may i speak to miss chen?

b: yes, one moment please.i'll get her for you.a: thank you.b: i'm sorry, she's not at her room right now.a: oh, i'll call her again.自我介绍时，请注意：

1.“hello”等于是中文的 “喂”，随时随地可用。

2.打电话先行自我介绍是一种礼貌。电话中最常用“ this is~”的形态而不是“here is~”或“i am~”,这是打电话需要注意的。

3.“ may i speak to~” 也可以换成是 “can i speak to~” 请~听电话。抱歉这么晚打来的说法：

1.I'm sorry to call you so late.对不起这么晚打电话来。

2.I hope I didn't catch you at a bad time.抱歉这种时候找你。（含有希望没有打扰到你的意思）

3.I hope I didn't wake you up so early.我希望这么早没有吵到你。

4.I'm sorry to call you so early.对不起这么早打电话来。

5.I'm sorry to bother you at this hour.很抱歉在这时打扰你。

有急事时的表达方法：

1.It's urgent.Could I have her mobilephone number?

2.Could you tell me where I can reach her?

3.This is an emergency.I need to get in contact with him right now.翻译：

1.我有急事，可不可以告诉我她的手机号码？

2.能不能告诉我在哪里可以找到她？

3.我有急事，需要马上跟他联络。

对方不在的说法：

1.It's nothing important.没什么重要事。

2.It's nothing urgent.Thank you ,good-bye.没什么要紧事，谢谢您，再见。

3.I'll call her again.我会再打给她。

4.I'll call back later.我稍后会再打来。

5.Please ask Miss Chen to call me back.请陈小姐给我回电话。

6.Could you tell her to call Carol as soon as possible? 能不能请她尽快打电话给卡洛？

7.Ask her to call Carol at home after seven, please.麻烦她在七点后打电话到卡洛家。

8.Can I leave a message? 我可以留言吗？

9.Please have her return my call.请她回电话给我。

10.Could you ask him to to call me back? 可以请他给我回电话吗？¬r

11.Please tell her Carol called.请告诉她卡洛找她。

12.Let me call back later again.Thank you.我稍后再打电话来。谢谢你。

13.Please tell him to phone 2233-4455.请他给2233-4455回电话。

电话答录机

This is a recording.I'm not at home now.Please leave a message after the beep.Thank you.这是电话答录机。我现在不在家，请在“哔”的一声之后开始留言。谢谢！

(*: 电话答录机 是 telephone answering machine)

This is Carol.Pleae give me a call when you are free.My number is

2244-6688.我是卡洛。有空请回电话给我。我的号码是2244-6688.对电话答录机留话时与一般留言无异，说出以下重点即可：

1.来电者姓名

2.来电时间

3.来电目的4.联络电话或方式

打公用电话

1.I'm calling from a public phone, so I'll call her again.2.I'm not at home now, so I'll call her around three o'clock again.3.May I use your phone?

4.Would you mind if I use your phone?

5.How do I get an outside line?

打错电话

1.I'm sorry I have the wrong number.2.Is this 02-2718-5398?

3.Sorry to have bothered you.4.I'm sorry.I think I must have dialed the wrong number.5.Could I check the number? Is it 2211-3344

翻译&解析

[reply]

1.抱歉我打错电话了。（打错电话通常用：have the wrong number 表示）¬

2.这里是02-2718-5398吗？

3.很抱歉打扰你了

4.很抱歉。我想我一定是打错电话了。

O5.我可以核对一下电话号码吗？是不是2211-3344？

解析：9L6P

1.区域号码是 area code

2.电话号码的念法：

4念成：area code zero-two, two-two-one-one-three-two-two-four.可念成 oh或 zero

* 22 可念成 two-two 或 double two

订购商品及询问

1.I'd like to place an order for your party dress from your catalog.2.May I order some flowers?

3.How can I pay for this item?

4.I'd like to buy the car on your TV commercial.5.Please send me your catalogue.6.Do you have any life Menu Magazine tenin stock?

7.How long will it arrive?

8.The Product you sent to me is not what I ordered.9.I'm calling about an order I placed a month ago.It hasn't arrived yet.听不清楚

1.Sorry, I didn't catch you.对不起，我听不懂你说的。

2.Sorry, I didn't understand.抱歉，我听不懂。

3.Sorry, I didn't get what you said.对不起，我没听懂你说的话。

4.I can't hear you very well.我听不太清楚。

5.I can barely hear you.我几乎听不到你说的。

7.We have a bad connection.通讯效果不太好。

8.I can't catch what you are saying.我听不太清楚你说的话。发生上面的情况，你可以请对方在重复一遍，你可以说：

1.Pardon?请再说一遍好吗？

2.Excuse me? 请再说一遍？

上列两句都是对不起之意，但用在会话上，如果后面没有接说明，并且语尾上扬，就是要对方再说一次。听到这句话时就要知道对方要自己再说一遍。

3.I beg you pardon? 能请你再说一遍吗？（此句有请求对方原谅及再说一次的意思）

4.Could you repeat that, please? 能请你再说一遍吗？

5.Would you say that again? 你能再说一遍吗？

请对方说慢点的说法：

1.Would you speak more slowly? 你能再说慢一点吗？

2.Could you speak up a little? 你能在大声一点吗？¬

（speak up 大声说=speak out）:W({6S S&]

3.Would you speak more clearly? 你能再说清楚一点吗？

4.Would you explain more for me? 可以为我解释一遍吗？

5.Please speak a little louder.请讲大声一点。

6.Would you slow down, please?清说慢一点好吗？

二，工作活用篇

帮忙转分机

1.may i have extension two-one-one?

2.can i have extension two-one-one, please?

3.may i speak to david, extension tow-one-one?

4.extension two-one-one, please.5.please connect me with extension two-one-one.6.could you put me through to the personnel department, please?

翻译：

***通常句子都是越长越礼貌，太简短会让人有鲁莽的感觉。

要找的人不在 可以留言吗？

1.May/Can I leave a message?

¬2.Is it possible to leave a message?

请他回电给我-Q w R1l/p

1.Would you please ask him to call me taday? 能不能请他今天回电话给我2.Could you tell him to call me as soon as possible? 能不能请他尽快回电话给我？

3.Could you just tell him David called? 能不能告诉他大卫来过电话？

4.Could you ask him to call me back? 能不能请他回电？

5.Please tell him to call Carol at 2233-4455.请他拨打2233-4455给卡洛回电话。请问他何时回来

1.When will he be back? 他何时回来？

2.When do you expect him back? 你觉得他何时会回来？

3.Is he coming back soon? 他会马上回来吗？

4.Do you know what time she will be back? 你知道他几点回来？

我会再来电.I'll try again later.我会过一会儿再打来。

2.I'll call again in one hour later.我一个小时后再打来。

3.I'll call back later.我稍候再打过来。

4.Please tell him I called and I'll call him again tomorrow.请告诉他我 来过电话，并且我明天会再打给他。

要如何联络他

1.How can I get in touch with him? 我怎样才能和他联系？

2.Could you tell me where I can reach him? 可以告诉我怎样才能找到他吗

3.What's the easiest way to contact him? 什么方法可以最快找到他？

4.Could I call his mobilephone? 我可以打他的手机吗？

请传真/email给我1.Would you please send me the data by e-mail?

2.Could you fax the data to my office?

3.Would you send the data by fax?

4.Could you post the data to me

知公司名并自我介绍

¬1.Franklin Company Personnel Department.富兰克林公司人事部。

2.Good morning Franklin Company, may I help you? 早晨好，富兰克林公司。我可以为你服务吗？

3.Personnel Department.This is Carol/Carol speaking.人事部，我是卡洛

*办公室电话最重要的就是礼貌，所以不论是接电话或打电话，都应该先报自己及公司的名字。请问找那位

Who would you like to talk to/speak to? 请问找哪位？他在忙线中

1.Her line is busy at the moment.Can somebody else help you? 她正在通电话，别的人可以帮你吗？

2.He's on another line right now.他现在正在接另外一个电话。

3.He's talking a long-distance call now, what can I do for you? 他正在接长途电话，有什么我可以帮你吗？

第二篇：外贸业务员必备50句英语口语

外贸业务员必备50句英语口语

发表时间：2007年11月08日 09时31分 评论/浏览(1/939)Do I have to make a reconfirmation? 我还要再确认吗？Is there any earlier one?还有更早一点的吗？Could you tell me my reservation number, please?请你告诉我我的预订号码好吗？Can I get a seat for todays 7:00 a.m.train?我可以买到今天上午7点的火车座位吗？Could you change my flight date from London to

Tokyo?请你更改一下从伦敦到东京的班机日期好吗？Is there any discount for the USA Railpass?火车通行证有折扣吗？7 May I reconfirm my flight?我可以确认我的班机吗？Are they all non-reserved seats?他们全部不预订的吗？Do I have to reserve a seat?我一定要预订座位吗？May I see a timetable?我可以看时刻表吗？How long will I have to wait? 我要等多久呢？Which would you prefer, a smoking seat or a non-smokingseat?你喜欢哪种，吸烟座还是禁烟座呢？Do you have any other flights?When would you like to leave?Can I reconfirm by phone?我能电话确认吗？Where can I make a reservation?我到哪里可以预订？Do I need a reservation for the dining car?我需要预订餐车吗？18 How many more minutes will it take for the train to

arrive?火车还要多少分钟就要到达呢？Is this a daily flight?这是每日航班吗？Excuse me.May I get by?对不起，我可以上车吗？How much does it cost to go there by ship?坐船到那里要花多少钱？22 Can I cancel this ticket? 我可以取消这票吗？Check it to my final destination.把它托运到我的目的地。Please come to the airport by eight thirty at the

latest.最迟要在8点30分到达机场。Take your baggage to the baggage section.把你的行李拿到行李房去。26 Please open your baggage.请把你行李打开。Please fill in this disembarkation card.请你填写这张入境卡。28 Let me see your passport, please.I have come to make sure that your stay in Beijing is apleasant one.我特地为你们安排使你们在北京的逗留愉快。Youre going out of your way for us, I believe.我相信这是对我们的特殊照顾了。

Its just the matter of the schedule, that is, if it is

convenient of you right now.如果你们感到方便的话，我想现在讨论一下日程安

排的问题。

I think we can draw up a tentative plan now.我认为现在可以先草拟一具临时方案。

If he wants to make any changes, minor alternations can be madethen.如果他有什么意见，我们还可以对计划稍加修改。

Is there any way of ensuring well have enough time for ourtalks?我们是否能保证有充足的时间来谈判？

So our evenings will be quite full then?那幺我们的活动在晚上也安排满了吗？

Well leave some evenings free, that is, if it is all right withyou.如果你们愿意，我们想留几晚供你们自由支配。

Wed have to compare notes on what weve discussed during theday.我们想用点时间来研究讨论一下白天谈判的情况。

Thatll put us both in the picture.这样双方都能了解全面的情况。39 Then wed have some idea of what youll be

needing.那我们会心中有数，知道你们需要什么了。

I cant say for certain off-hand.我还不能马上说定。

Better have something we can get our hands on rather than justspend all our time talking.有些实际材料拿到手总比坐着闲聊强。

Itll be easier for us to get down to facts then.这样就容易进行实质性的谈判了。

But wouldnt you like to spend an extra day or two

here?你们不愿意在北京多待一天吗？

Im afraid that wont be possible, much as wed like to.尽管我们很想这样做，但恐怕不行了。

Weve got to report back to the head office.我们还要回去向总部汇报情况呢。

Thank you for you cooperation.47 Weve arranged our schedule without any

trouble.我们已经很顺利地把活动日程安排好了。

Here is a copy of itinerary we have worked out for you and yourfriends.Would you please have a look at

it?这是我们为你和你的朋友拟定的活动日程安排。请过目一下，好吗？49 If you have any questions on the details，feel free toask.如果对某些细节有意见的话，请提出来。

I can see you have put a lot of time into

it.我相信你在制定这个计划上一定花了不少精力吧。

第三篇：【外贸英语口语】外贸电话英语实战技巧

【外贸英语口语】外贸电话英语实战技巧

在广大的外贸工作人群中，有很多英语并没有多少级，也不是科班出身，又或者有证书但听力口语不太好，能看邮件，回邮件，却害怕接到老外电话。可能有不少人有一些经历，老外打电话过来听不太懂他在讲什么，自己当然也没有适当的话应对，电话完了后还不知道是谁。如此一是让老外觉得你不够专业或说英语不够好，对你公司大小规格产生一定负面影响，二是很可能错失一个机会。所以很多网友可能是抱着求佛的心态，希望老外能规矩的透过邮件来联系。但是做外贸久了还是会碰到有些老外打电话过来的，如果对方本身英语很好至少能知道他讲的大概关于哪方面内容，如果对方也是英语一般，加上自己对自己的英语没有信心，基本上是无法沟通。如何能够有效改进？

本人也是英语很一般，但是接听电话多了，有一点点小领悟。希望能够帮到部分网友走出心里担忧

1、在看到有+19……电话时，第一时间准备好纸笔，方便记录。（这个是避免手忙脚乱）

2、接听后，礼貌的问候“HELLO”，然后通常他会首先说他要找谁，你听到你的名字就说“THIS IS xxx SPEAKING”（礼节性问候，表示出亲切友好，并确认他没找错人）

3、接下来他会连续性的讲他要讲的话，这个时候很可能你没有思想准备或者尚未进入状态。那么你最好将他引导按照你的提问方式来回答，而不是叙述。你可以等他讲完一句时马上插进去说：“Excuse me，who is that speaking？”他会回答你名字，你记下来，然后问他“Where are you from，please？”知道他是哪国人。然后问他“What is the matter with you？”然后他会说关于哪方面的，通常打电话过来的都是最近和你电邮联系过的，极少是新客人。如果名字和国家你能想起或者马上在邮箱查找出是和你联系过的，你就能马上知道他会讲哪方面问题啦，如果想不起来，那就听他讲一下是关于哪个问题的，如果你听到了，但是不太明白讲的什么，你重复他的话给他听，那他会对你说的表示出“YES”或“NO”然后你再继续提问。（为找到这个人联系的相关邮件来了解他可能要讲的内容，以及引导他按照你的思路谈下去）

4、在你判断出你是否能够了解他说的，如果可以继续，如果不可以你就说"我了解您讲的，但是请你再发一封邮件确认一下“I understand what you said，but could you send an email to me to confirm，please？”然后问他是否知道邮箱地址，不知道你就告诉他，请他发过来。（这个其实也是不懂装一下懂，如果你听不懂不要不停的说NO，I DON'T KNOW或否定的词，你就听，然后要求他发邮件。目的当然是邮件能够看得更清楚他要表达的，也是避免客人流失）

5、如果通过国名人名没找到相关邮件，问一句他是否先前有发过邮件给你“Have you sent the email to me before？”然后注意听“YES”还是“NO”（这个是方便查找，即使当时没找到，现在找到他的邮件也不迟，回复时不要忘记加上一句“THANKS FOR YOUR CALLING”）

6、最后要说上一句GLAD TO SPEAK WITH YOU，GOOD BYE。（最后是礼节性的了）

讲话中，要注意的问题：

1、你不要自己心里有包袱，认为自己英语不好，从而没办法认真听对方讲的。（反正英语是不好，你就当是听不懂，能听一个是一个，就算全听不懂没人知道这通电话对吧）

2、你的语速很重要，你最好一个词一个词吐出来，一是方便对方听二是他会有意识的将语速放慢。

3、以上的用词都很简单，但是自己大脑要有一定的条理。

平时要做的：

1、邮件最好用OUTLOOK能够按国家或按人名分类，这个时候就大有用场了。

2、几个简单的英语单词还是要会的吧，平时多读一下这几个常用单词，争取发音十分准确。

3、当然是用SKYPE多练，买个耳麦，找几个愿意聊天的老外在线聊。一是了解人家能不能听懂你讲的二是熟能生巧，听多了保证你会想听到老外的电话。

4、抓住每个进来的电话练习，找出一个适合自己听电话的方式。

英语口语培训 http:///

第四篇：外贸英语口语：外贸业务员必备的50句口语

外贸英语口语：外贸业务员必备的50句口语Do I have to make a reconfirmation? 我还要再确认吗？Is there any earlier one?还有更早一点的吗？Could you tell me my reservation number, please?请你告诉我我的预订号码好吗？Can I get a seat for todays 7:00 a.m.train?我可以买到今天上午7点的火车座位吗？Could you change my flight date from London to Tokyo?请你更改一下从伦敦到东京的班机日期好吗？Is there any discount for the USA Railpass?火车通行证有折扣吗？May I reconfirm my flight?我可以确认我的班机吗？Are they all non-reserved seats?他们全部不预订的吗？Do I have to reserve a seat?我一定要预订座位吗？May I see a timetable?我可以看时刻表吗？How long will I have to wait? 我要等多久呢？Which would you prefer, a smo** seat or a non-smo** seat?你喜欢哪种，吸烟座还是禁烟座呢？Do you have any other flights?When would you like to leave?Can I reconfirm by phone?我能电话确认吗？Where can I make a reservation?我到哪里可以预订？Do I need a reservation for the dining car?我需要预订餐车吗？How many more minutes will it take for the train to arrive?火车还要多少分钟就要到达呢？Is this a daily flight?这是每日航班吗？Excuse me.May I get by?对不起，我可以上车吗？How much does it cost to go there by ship?坐船到那里要花多少钱？Can I cancel this ticket? 我可以取消这票吗？Check it to my final destination.把它托运到我的目的地。Please come to the airport by eight thirty at the latest.最迟要在8点30分到达机场。Take your baggage to the baggage section.把你的行李拿到行李房去。Please open your baggage.请把你行李打开。Please fill in this disembarkation card.请你填写这张入境卡。Let me see your passport, please.I have come to make sure that your stay in Beijing is a pleasant one.我特地为你们安排使你们在北京的逗留愉快。Youre going out of your way for us, I believe.我相信这是对我们的特殊照顾了。

Its just the matter of the schedule, that is, if it is convenient of you right now.如果你们感到方便的话，我想现在讨论一下日程安排的问题。

I think we can draw up a tentative plan now.我认为现在可以先草拟一具临时方案。

If he wants to make any changes, minor alternations can be made then.如果他有什么意见，我们还可以对计划稍加修改。

Is there any way of ensuring well have enough time for our talks?我们是否能保证有充足的时间来谈判？

So our evenings will be quite full then?那幺我们的活动在晚上也安排满了吗？

Well leave some evenings free, that is, if it is all right with you.如果你们愿意，我们想留几晚供你们自由支配。

Wed have to compare notes on what weve discussed during the day.我们想用点时间来研究讨论一下白天谈判的情况。

Thatll put us both in the picture.这样双方都能了解全面的情况。

Then wed have some idea of what youll be needing.那我们会心中有数，知道你们需要什么了。

I cant say for certain off-hand.我还不能马上说定。

Better have something we can get our hands on rather than just spend all our time tal**.有些实际材料拿到手总比坐着闲聊强。

Itll be easier for us to get down to facts then.这样就容易进行实质性的谈判了。

But wouldnt you like to spend an extra day or two here?你们不愿意在北京多待一天吗？

Im afraid that wont be possible, much as wed like to.尽管我们很想这样做，但恐怕不行了。

Weve got to report back to the head office.我们还要回去向总部汇报情况呢。

Thank you for you cooperation.47 Weve arranged our schedule without any trouble.我们已经很顺利地把活动日程安排

好了。

Here is a copy of itinerary we have worked out for you and your friends.Would you please have a look at it?这是我们为你和你的朋友拟定的活动日程安排。请过目一下，好吗？

If you have any questions on the details，feel free to ask.如果对某些细节有意见的话，请提出来。

I can see you have put a lot of time into it.我相信你在制定这个计划上一定花了不少精力吧。

英语口语培训 http:///

第五篇：外贸业务员必备报盘和还盘英语口语

外贸业务员必备报盘和还盘英语口语：

We have the offer ready for you.我们已经为你准备好报盘了。

I come to hear about your offer for fertilizers.我来听听你们有关化肥的报盘。

Please make us a cable offer.请来电报盘。

Please make an offer for the bamboo shoots of the quality as that in the last contract.请把上次合同中订的那种质量的竹笋向我们报个价。

We are in a position to offer tea from stock.我们现在可以报茶叶现货。

We’ll try our best to get a bid from the buyers.我们一定尽力获得买主的递价。

we’ll let you have the official offer next Monday.下星期一就给您正式报盘。

I’m waiting for your offer.我正等您的报价。

We can offer you a quotation based upon the international market.我们可以按国际市场价格给您报价。

We have accepted your firm offer.我们已收到了你们报的实盘。

we offer firm for reply 11 a.m.tomorrow.我们报实盘，以明天上午11点答复为有效。

We’ll let you have our firm offer next Sunday.下星期天我们就向你们发实盘。

We’re willing to make you a firm offer at this price.我们愿意以此价格为你报实盘。

Could you offer us F.O.B.prices.能想我们报离岸价格吗?

All your prices are on C.I.F.basis.你们所有价格都是成本加运费保险费价格。

Can you make an offer, C & F London, at your earliest convenience?

您能尽快报一个伦敦港成本加运费价格吗?

I’d like to have your lowest quotations, C.I.F.Vancouver.请报温哥华到岸价的最低价格。

Please make us a cable offer for 5 metric tons of walnut.请电报5吨核桃仁的价格。

We’ll have the contract ready for signature.我们应准备好合同待签字。

We signed a contract for product

我们签订了一份产品合同。

Mr.Zhang sings the contract on behalf of the China National Silk Import &Export Corporation.张先生代表中国丝绸进出口总公司在合同上签了字。

A Japanese company and SINOCHEM have entered into a new contract.中国化工进出口总公司已经和日本一家公司签订了一份新合同。