酒店英语总结：[优秀范文5篇]

第一篇：酒店英语总结：

酒店英语总结：

简称部分：

AFOM：Assistant Front Office Manager 前厅副经理 AM：Account Manager 客户经理 营运经理：Operations Manager FO：Front Office 前厅 General Manager总经理 Director of Operations运营总监 Finance财务部

HR：Human Resources人力资源部 S&M: Sales &Marketing Cater市场销售部 HSKP: Housekeeping客房部 FB：Food &Beverage 餐饮部 Maintenance 维保部

GSM-Guest Service Manager 服务经理

PA：Public Area一般特指公共区域保洁员；或者公共区域 Last room availability的协约条款（LRA Clause）。

可以想象，有一方是帮酒店推销客房的，如果在和酒店的协议上有了LRA条款，则：只要酒店有客房在，哪怕只有最后一间房，该方都有权利以协议上的价格销售该房间。Purchase Request 采购单 Purchasing requisition 采购申请单 DDD:国内长途直拨电话_domestic direct dial(call)IDD:国际长途直拨电话_international direct dial(call)MICE，即Meetings（会议）、Incentives（奖励旅游）、Conferencing/Conventions（大型企业会议）、Exhibitions/Exposition（活动展览）和Event（节事活动）的第一个字母大写组成，是会展的英文缩写。PR：Public Relation公共关系活动。如新闻发布会、记者招待会、展销会等

Recreation Facilities康乐设施

topline growth = 是指<公司<整体收入>有增加> “(growth in revenues)bottomline growth = ”growth in net profit".公司<净利>有增加

RevPAR是Revenue Per Available Room的缩写；是指每间可供租出客房产生的平均实际营业收入。每间客房可用收益 MTD: Month to date 月初至今 YTD: Year to date

年初至今

GEI：Guest Experience Index 宾客体验指数 APR : Annual Percentage Rate 年度成本百分率 key drivers：主要驱动力

wear and tear：（正常的）磨损，损耗 revenue mix：收益结构；收入组合 Market Share Analysis市场份额分析；

Back of House(BOH）场馆工作区,简称BOH,是指场馆内外不允许观众进入的地区。

第二篇：酒店常用英语总结

酒店常用英语总结

Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B: bed and breakfast 家庭式酒店(含早餐的酒店)Boutique hotel 精品酒店

Resort 度假村

King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房

Studio suite（room）公寓套房

Adjoining room 相邻房

Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾

Receptionist 前台接待 I will leave a message to the ~.(a girl in who works in front desk)

Reception/Front desk 前台

Coach 旅游大巴(a bus used for travel)

Reservation 预订（不是预定）

Doorman 门房 门童

Housekeeping staff 客房清洁人员

Room service 客房服务，有时特指客房送

餐服务 Ground 花园 Tip 小费

Service charge 服务费

Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）Executive room 商务房 Shuttle bus 班车

Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾

房间牌

check-out 退房

check-in 登记入住 lobby 大堂

Owner response: 业主回复

Porter门房

Hotel Concierge酒店礼宾部 Procurement Manager;Purchasing Manager采购部经理

Food & Beverage Manager;Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand;Kitchen Help;Kitchen Worker厨工 Cook;Chef厨师 Head Chef厨师长 Cook炊事员

Assistant Manager大堂副理 Lobby Manager大堂经理 Tourist Guide导游 Sauce Cook调味汁厨师 Restaurant Manager饭店经理 Rooms Division Manager房务部经理 Second Chef副厨师长

Second Waiter副领班

Trainee Manager见习经理

Receptionist接待员

Bar Operative酒吧服务员

Hotel Accountant酒店会计 Chief ccountant;Financial Controller酒店主管会计;财务总监

Housekeeping Manager客房部经理 Executive Housekeeper;Head Housekeeper客房部主管 Chambermaid客房女服务员 Head Waiter ；Captain领班 Floor Attendant楼层服务员 Travel Agent 旅游中介 Doorman门童 Pantryman配餐员

Front Desk Manager前台经理 Front Office Supervisor前台领班 Front Office Manager前厅经理 Assistant Front Office Manager前厅副理

Cleaner清洁工

Food Checker食品检验员

Vegetable Cook蔬菜厨师

酒店岗位：

Materials Manager物料经理

Western-Style Restaurant Manager西餐部经理

Executive Assistant Manager行政副经理

Assistant Banquet Manager宴会部副经理

Banquet Manager宴会部经理

Night Manager夜班经理

Hotel Greeter迎宾员

Reservation Manager预订部经理

Chinese-Style Restaurant Manager中餐部经理

Resident Manager驻店经理 Front Clerk;Reception Clerk总台接待员

客房预定 room reservation

客 满

fully booked

房间种类 types of rooms

双 人 房 double room

标 准 房 standard room

双 床 房 twin room

高 级 房 superior room

豪华房

deluxe room 商务房

executive room 套 房

suite

普通套房 junior room 高级套房 senior suite 总统套房 Presidential suite 朝南的房间 a room facing south 公寓套房 studio room

连通房

connecting room

相通房

adjoining room

没有按预定抵店 no show

确 认 信 letter of confirmation 服 务 费 service charge 额外费用 extra charge 全 价 full price

班车

shuttle bus

折 扣 价 discounted price

标 准 价 rack rate

优 惠 价 special price

免 费 complimentary rate

特大号床

king-size bed

大号床

queen-size bed

推 迟 postpone

空 房 Vacancy/vacant

room

取消 cancel/cancellation 更改 change 预定 book/reserve

自动门 automatic door 包间

private room 菜单

menu 套餐

set menu 定满了 fully booked 租

rent 登记入住 结帐 一件行李 背包 纸箱 手提箱 汽车行李箱送行李 填写 名牌 夜床服务

打扫房间

稍稍整理 洗衣项目 laundry items 加快服务 核对 check in check out a piece of baggage/luggage

shoulder bag cardboard box briefcase

send up

fill out

name tag turn—down service

make up tidy up

express service

check

计划表 schedule 推举 recommend

酒店内设施

adapter 连接器

brief ease 公文包

out of order 坏了

coupon奖券 Food Mall

食品街

Ancient Culture Street古文化街 fire sprinkler 灭火喷淋

coat hanger 大衣架

pillow 枕头heating control 加热控制

ice tongs 冰夹

chair 椅子

bedside table 床头桌

ceiling light 顶灯

luggage stand 行李架

luggage trunk

swimming bag游泳袋

power socket 电源插座

note pad 记事簿

shoe basket鞋篮

ice bucket 冰桶

security latch安全门

dry cleaning docket 干洗单

breakfast menu 早餐菜单

light switch 灯开关

air conditioner vent 空调排风口

pillow case枕套

coffee table 咖啡桌

wall paper 壁纸

hair dryer 吹风机

standing lamp 地灯

valet stand 衣物架

switch 开关

desk chair（与书桌配套的）椅子laundry docket 洗衣单

Do Not Disturb Sign 请勿打扰牌

DND sign请勿打扰牌

chest of drawers 带抽屉的柜厨

sheer curtains 纱窗帘

desk lamp 台灯

television cabinet 电视柜

single bed 单人床

double bed 双人床

desk书桌 dusting 去尘

toilet brush 马桶刷子

refuse bag 废物袋

mopping 拖地

scrub 檫洗

dustpan and brush 簸箕和刷子detergent 清洁剂

vacuum cleaner 吸尘器

mop 拖把

shampoo 洗发水

soap 香皂

bath foam 浴液

sewing kit 针线盒

moisturizer 润肤露

shower cap 浴帽

shoehorn鞋拔

shoe shine檫皮鞋

Bedside lamp 床头灯

smoke detector 烟感器

wardrobe 衣柜

television guide电视指南

Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌

slippers拖鞋

drapes 布帘

ceiling屋顶

Laundry docket 洗衣单 window sill 窗台 shopping bag 购物袋

bookshelf 书架

ground floor(英)底，层，一楼

cabinet 橱柜

switch 开关

Venetian blind 百叶窗帘

curtain 窗帘

wastebasket 字纸篓

tea trolley 活动茶几

night table 床头柜

first floor(英)二楼，(美)一楼

folding screen 屏风

hanger 挂钩

plug 插头

wall plate 壁上挂盘

Chinese painting 国画

elevator, lift 电梯

drawer 抽屉

second floor(英)三楼，(美)二楼 spring 弹簧

cushion 靠垫，垫子

socket 插座，插口

sitting room 起居室 voltage 电压 floor 楼层，地板

carpentry(总称)木器

tea table 茶几

bedclothes 床上用品

quilt 被子

mattress 床垫

thermos 热水瓶

transformer 变压器

酒店前台用语：

market price 市价

cashiers desk 兑换处

coin 硬币

accounting desk 帐务处

check-out time 退房时间

voucher 证件

price list 价目表

check, cheque 支票

sign(动)签字

interest 利息

form 表格

reservation 预订

reception desk 接待处

tip 小费

reservation desk 预订处

luggage office 行李房

spare(形)多余的postpone(动)延期

cancel(动)取消

travelers cheque 旅行支票 pay(动)付款

fill(动)填写

administration管理、经营

note 纸币

registration desk 入宿登记处

lobby 前厅

luggage rack 行李架

visit card 名片

identification card 身份证

rate of exchange 兑换率

conversion rate 换算率

charge(动)收费

bill 帐单

change money 换钱

procedure 手续、程序

information desk 问询处

luggage label 行李标签

overbooking 超额订房

reasonable(形)合理的cash(动)兑换

keep(动)保留、保存

bank draft 汇票

accept(动)接受 procedure fee 手续费 fill in the form 填表

酒店的种类：

Designed hotel 设计酒店 boutique hotel 精品酒店

certified hotel for tourism 旅游定点旅馆

family hotel 家庭旅馆

B&B: 经济型酒店

resort hotel 度假区酒店

酒店部门：

电脑部E.D.P.市场营销部sales & Marketing Division

销售部Sales Department

公关部Public Relation Department

预订部Reservation Department

客务部Room Division

前厅部Front Office Department 管家部Housekeeping Department

餐饮部Food & Beverage Department 康乐部Recreation and Entertainment Department

工程部Engineering Department 保安部Security Department 行政部Rear-Service Department 商场部Shopping Arcade

其他：

Oriental Plaza: 东方新天地

Forbidden city:故宫

High-speed wireless internet: 高速无

线上网

Owner response: 业主回复 Expatriates/ expats:外籍人士/外籍员工 F&B:餐饮

Mansion/ service-apartment:酒店式

公寓

English tea:英式红茶/英式下午茶 CTS:中国旅行社 Prepaid cell: 预付型手机 Toiletries: 洗漱用品 Morning call 唤醒服务

第三篇：酒店英语餐饮

餐厅常用

English for Restaurant 餐厅用语

1.I’m sorry to have kept you

waiting.对不起，让您久等了。2.Enjoy your breakfast, sir.请享用您的早餐，先生。3.Here is the menu.给您菜谱。

4.What do you prefer, tea or coffee?

您喜欢什么，茶还是咖啡？ 5.Have a nice evening!

祝您晚上愉快！

6.Welcome to our Western

Restaurant.欢迎来我们西餐厅。

7.We’re glad to have you here.我们很高兴您来这儿。

8.I’m always at your service, sir

(madam)

随时为您效劳，先生（小姐）9.I’m sorry to trouble you.对不起，打扰您了。

10.I’m sorry to have taken so much of

your time.对不起，占用您太多时间了。11.Follow me please.请跟我来。

12.Please go straight ahead.请一直往前走。13.Please turn right/ left.请向右转/ 左转。

14.I’m sorry, I’m afraid we don’t

have … 对不起，我们没有。。（客人点的东西）

15.Please take your time, there’s no

hurry.请慢慢来，别着急。

16.Thank you for telling us, madam/

sir, I’ll inform my manager about it.Please accept our apology.谢谢您告诉我们，小姐/ 先生。我会向经理报告这件事，请接受

我们的道歉。

17.I will be with you in a moment.我一会儿就来。18.Thank you for calling.多谢您的来电。Words

1.recommend 推荐 2.steak 牛排

3.Would you mind…? 你介意。。

吗？

Reserving a table

1.What time do you open? / When

does the restaurant close?

你们什么时候开门营业？/ 你们餐厅什么时候停止营业？

2.I’d like to confirm your

reservation.我想确认一下您的预订。3.We look forward to serving you.我们期待着为您服务。

4.Sorry, the line is busy.Would you

like to call back later?

对不起，电话占线。你等会再打来好吗？

5.Could you please hold the line?

请稍等一下好吗？

6.Good morning.This is Guizhou

Hotel.Can I help you?

早上好，这里是贵州饭店。我能帮您什么吗？

7.Could you repeat it, please?

请您再说一遍好吗？

8.I want to reserve a room for two

hundred people to hold a dinner party.我想预订一间能容纳两百人的宴会厅举行晚宴。

9.I’m sorry we are booked out for

this evening.抱歉，今晚订满了。

10.When are the restaurant hours?

餐厅营业时间从几点到几点？ 11.I prefer a table by the window.My

wife loves the night view of Guiyang.我想要一个靠近窗户的桌子。我夫人喜欢看贵阳的夜景。

12.I’m sorry.The tables by the

window are all occupied.对不起，靠近窗户的桌子全都有人了。

13.Is there any private dining room

left?

请问现在还有包间吗？

14.We have received many bookings

and I cannot guarantee a table by the window.我们已接到许多预订，因而无法向您保证能有一个靠窗的桌子。15.Have you booked a table?

您有预订吗？

16.Have you got a table for two,please?

请问您有两个人的桌子吗？ Words

1.Reserve 预订 v 2.Reservation 预订 n.3.Book 预订 4.repeat 重复 5.hold 容纳 6.occupy 占满 7.serve 服务 8.guarantee 保证

9.hold the line 别挂（电话）10.by the window 靠窗 11.try one’s best 尽力

12.private dining room 包间 Receiving a guest

1.Have you got a reservation?

您预订座位了吗？

2.Just a moment.I’ll take a look at

our reservation book.请稍后，我查一下我们的预订簿。3.Yes, Mr.Smith, a table for two, 8

o’clock.Would you come this way, please?

对了，史密斯先生，两人桌，8点到。请这边走。

4.Oh, yes, Mr.Smith.We’ve been

expecting you.Would you please come with me?

噢，史密斯先生，我们正等着您呢，请跟我来好吗？

5.Sorry, sir, all the tables are taken.Would you mind waiting until one is free?

对不起，先生面没有空位了，等一会儿好吗？

6.The buffet is over there.Please

help yourself.自助餐在那边，请自己享用。7.I haven’t got a reservation.Can I

get a seat anyway?

没有预约，有位子吗？ 8.How long is the wait?

要等多久？

9.Would you mind sitting on that

side?

您是否介意坐在那边呢？

10.I’m sorry to have kept you waiting,sir and madam.Now we have a table for you.Would you step this way, please?

对不起让您久等了，现在有空桌了，请这边来。

11.How many people are you

together?

你们一共多少人？

12.Awfully sorry, there are no

vacancies left in non-smoking section now.Would you like to wait for a moment?

十分抱歉，现在在非吸烟区还暂时没有座位。您能稍等一会儿吗? 13.Would you like to sit in smoking

section, non-smoking section or whatever comes open first?

你们是要吸烟区还是是非吸烟区，或者是有空位就行了？

14.How long a wait do you think

there’ll be?

我们要等多长时间？

Words

1.vacant 空的 2.section 地区 3.lounge 休息厅

4.non-smoking 非吸烟的 5.reservation book 预订簿 Taking orders

1.Dinner or a la carte?

是点套餐还是（按菜单）点菜？ 2.Today we have chicken noodle,tomato and clam chowder.今天有鸡面、西红柿、杂烩汤。3.You want it now or after dinner?

现在就送还是饭后送来？

4.How do you like your roast beef,rare, medium or well done? 你们要的烤牛肉是半熟的、适中的还是熟透的？

5.Here is the menu, I’ll return in a

few minute to take your order.这是菜单，我一会儿过来。6.We can’t read this menu.Could

you please explain to us? 我们看不懂这份菜单，也许您能给我们解释一下？

7.Are you ready to order,gentleman?

可以点菜了吗，先生？

8.I would be interested in Chinese

cuisine.Would you recommend something for me?

我对中国烹饪感兴趣，你能给我推荐几种菜吗？

9.Which is the quickest dish you

can make?

最快的一道菜是什么？

10.I’d like a cup of bean milk/ a

bottle of mineral water.我要一杯豆浆/ 一瓶矿泉水。11.Can I have some fruit instead of

the dessert?

可不可以不要甜点，改要水果？ 12.Do you have a menu in English?

是否有英文菜单？ 13.What is the specialty of the

house?

餐厅最特别的菜式是什么？ 14.Would you like something to

drink before dinner?

在用晚餐前想喝些什么吗？ 15.Do you have today’s special?

你们有今日特别推介吗？

16.Can I have the same dish as that?

我可以点与那份相同的菜吗？ 17.May I see the wine list?

可否让我看看酒单？

18.I’d like appetizers and meat(fish)

dish.我想要一份开胃菜与排餐（鱼餐）。

19.I’m on a diet.我正在节食中。

20.I have to avoid food containing

fat(salt/ sugar)

我必须避免含油脂（盐份/糖份）的食物。Word

1.dinner 套餐

2.appetizer 开胃菜 3.main course 主菜 4.specialty 招牌菜 5.dessert 甜点

6.a la carte 按菜单点菜 7.clam chowder 蛤蜊浓汤 8.mineral water 矿泉水 9.bean milk 豆浆

10.be interested in… 对…感兴趣 11.today’s special 今日特别推介 Chinese food

1.Our restaurant serves a variety of

Chinese dishes.我们餐馆供应各种各样的中国菜。2.We specialize in Sichuan-style

cuisine.我们专门做四川菜。3.Sorry, it’s sold out.对不起，已经卖完了。

4.Please don’t leave anything

behind.请不要遗忘您的东西。

5.There is a washroom at the end of

the corridor.洗手间在走廊尽头。

6.Beijing food is heavy and spicy；

Guangdong food is fresh and light.北京菜味重香浓，广东菜新鲜清淡。

7.Would you like some drink with

your dinner?

您用餐时要喝点饮料吗？ 8.Don’t mention it.不用谢。

9.Watch your step.请走好。Words

1.corridor 走廊 2.spicy 加香料的3.generous 慷慨的，大方的 4.soup 汤

5.on the house 免费 6.specialize in 专门

7.a variety of 各种各样的 8.beggar’s chicken 叫花鸡 9.fried shrimp balls 炸虾球 10.shark’s fin soup 鱼翅汤 Western Food

1.What kind of soup would you

like to begin with? 您要以什么汤开始？

2.Would you like some wine with

your dinner?

您用餐时要喝点酒吗？

3.We haven’t decided yet.Could

you give us a little longer? 我们还没决定好。请再等一会儿好吗？

4.How would you like your steak?

您的牛排想要怎么做？

5.I’d like it medium-rare/

well-done.我要嫩的/ 全熟的。

6.What would you like to go with

your steak?

您要用什么来配牛排呢？

7.What kind of white wine for the

fish.请问您要用哪种白葡萄酒来配鱼？

8.What would you like for dessert?

请问要什么甜点？

9.I think our chicken salad will be

to your taste.我想我们的鸡柳沙律会对您的胃口。

10.Can I pay the bill by credit card?

我可以用信用卡付账吗？ Breakfast 早餐

1.What would you like this

morning?

今天早上您要吃什么呢？

2.How would you like your egg,sir?

您的鸡蛋想怎么吃？

3.Would you like ham or bacon

with your egg?

您的鸡蛋要加火腿和熏肉吗？ 4.Could I have coffee with fresh

milk?

请给我一杯加新鲜牛奶的咖啡好吗？

5.Can I have cafe au lait first?

我可以先来法式咖啡吗？

6.I’ll have continental style

breakfast.我想要吃大陆式的早餐。

7.What kind of cheese would you

like, sir?

先生，你要什么乳酪呢？

8.We have spring roll, stuffed bun,steamed dumpling, noodles, dim sum etc.我们有春卷、包子、蒸饺、面条、点心等等。

9.Which kind of juice would you

prefer, grapefruit or orange? 您想要哪种果汁，西柚还是橙汁呢？

10.Would you like toast or rolls?

您想要吐司还是面包卷呢？ Words

1.grapefruit 西柚 2.bacon 熏肉，咸肉 3.steam 蒸，蒸汽 4.dumpling 饺子 5.pancake 薄煎饼 6.toast 吐司面包 7.ham 火腿

8.spring roll 春卷 9.stuffed bun 包子 10.dim sum 点心

Banquet Service 宴会服务

1.That’s all right.You can go with

me.I need company after all.没关系，你可以跟我一起去。我反正需要一个伴。2.Is there a dress code?

有规定的穿着吗？

3.I don’t think so.Tom would have

put it on the invitation if there were.没有吧。如果有的话，汤姆会写在邀请函上。

4.That’s deal.I’ll pick you up this

weekend.See you.那就这么说定了，我周末来接你。到时候见。

5.Is this an ultra-formal party?

这是非常正式的宴会吗？

6.A dark dress for evening will take

you almost anywhere.深色洋装在任何一种晚宴场合都适合。

7.I’ve heard so much about you.久仰！

8.On behalf of the Beijing

Municipal government, I wish to express our heartfelt thanks to you for your gracious assistance.对您的大力协助，我谨代表北京市政府表示衷心的感谢。

9.I’ll surely remember you and your invitation to him.我一定向他转达您的问候和邀请。

10.American businessmen are

welcome to make investment in Beijing.欢迎美商来北京投资。

11.As you have a tight schedule, I

will not take up more of your time.您的日程很紧，我不会耽误您很长时间的。

12.I will see myself out, please.请留步，不用送了。

13.Host a dinner/ banquet/ luncheon

in honor of … 为。。举行宴请/ 宴会

14.Enjoy this happy get-together.欢聚一堂。

15.Help yourself please.请随意用餐。

16.The minimum charge for a dinner

party of 200 people is 6000 yuan, excluding drinks.200人的宴会最低费用为6000人民币，不包括饮料。

17.May I have a look at your

invitation card?

我可以看一下您的请柬吗？

18.At a Chinese party, the guests

usually arrive 5-10 minutes early.中餐宴会客人通常提前5-10分钟到达。Words

1.banquet 宴会

2.company 公司，友伴 3.invitation 邀请 4.necessary 必然的 5.formal 正式的 6.assistance 帮助 7.express 表达 8.schedule 时间表 9.in advance 提前

10.make investment 投资 Buffet Service 自助餐服务

1.Please make yourself at home./

Please enjoy yourself.请自便。

2.Excuse me, do you want to add

some more coffee?

打扰了，您想再加点咖啡吗？ 3.Can these plates be removed?

这些碟子能撤走了吗？ 4.It’s our operating time.我们的营业时间到了。

5.If you like, can sit outside to chat.如果您喜欢，可以坐在外面聊天。

6.Our food will be over supplied in

10:00.Which you like could take more.我们的食物会供应到10点，你想吃什么可以多拿点。

7.Is everything to you satisfaction?

请问您对一切还满意吗？

8.Our buffet includes 60% Chinese

food, 20% Asian food and 20% Western food.我们的自助餐包括60%的中式菜，20%的亚洲菜和20%的西式菜。

9.May I clean your table now?

请问我能清理餐台吗？

10.We have a buffet.You can have

all you want for RMB 50.我们有自助餐，您付五十元钱就可以随便吃。

11.Do you care for a dessert?

您是不是想吃点甜食？ 12.I’ll get you another one.我再给您端一份来。Bar Service 酒吧服务

1.Good evening, sir.What would

you like to drink? 晚上好，先生，请问您想要喝什么？

2.Our bar serves a number of cocktails.我们酒吧供应许多种鸡尾酒。3.May I have a glass of ice water?

我可以来一杯冰水吗？

4.Miss!Would you bring me

another cup of coffee, please? 小姐！麻烦你再来一杯咖啡好吗？

5.I prefer whisky to beer.我喜欢威士忌胜过啤酒。

6.I would like to have a bottle of

champagne.请给我来一瓶香槟酒。

7.How would you like your Scotch,straight or on the rocks?

您要纯苏格兰威士忌还是放冰块？

8.Give me a cup of tea with a slice

of lemon, please.请给我一杯茶，配上柠檬片。9.May I see the wine list?

我可以看一下酒单吗？

10.How about a non-alcoholic

cocktail?

尝尝不含酒精的鸡尾酒，怎么样？ Words

1.bartender 酒吧服务员 2.cocktail 鸡尾酒 3.fancy 喜欢 4.stool 凳子 5.squash 汽水

6.draught [drɑ:ft]生啤 7.snack 小吃 8.thirsty 渴的9.potato chips 薯片

10.non-alcoholic 不含酒精的At McDonald’s & KFC 在麦当劳和肯德基

1.Hello, welcome to McDonald’s /

KFC.您好，欢迎光临麦当劳/ 肯德基。

2.Sorry, the Fries are not ready yet.Please wait a few seconds.对不起，薯条还没好，请稍等片刻。

3.I want two burgers and two big

cokes to go.我想要两个汉堡和两杯大号可乐带走。

4.May I have more napkins?

请再给我点餐巾纸好吗？

5.Would you like to have ice on

your coke?

您的可乐要加冰吗？

6.Would you like to try the new

Orange Pie?

你想试一下新出的香橙派吗？ 7.Here is forty five cents, have a

great day!

这是找您的45美分。祝您愉快！8.You can keep you kid in the

Playland.I’ll take care of her.你可以让小孩在我们的游乐场玩，我会照看她的。

9.You can rent this umbrella for

free, 25 yuan as pawn.您可以交25元押金，免费租用这把伞。

10.May I have one Fries, one Big

Mac and one medium coke? 我想要一杯薯条、一个巨无霸和一杯中号可乐。

11.I want two chocolate sundaes.我想要两个巧克力圣代冰欺凌。12.Please give me three packs of ketchup.请给我三包番茄酱。At the Coffee shop 在咖啡店 1.Would you like some butter

with your bread?你面包里加黄油吗？ 2.Could you pass me the cup

please?

请把杯子递给我好吗？ 3.What would you like, tea or

juice?

你需要什么，咖啡还是果汁？ 4.With sugar and milk?加糖还是加牛奶？ 5.Would you like your coffee

with cream or flavor syrup?请问咖啡里需要加点奶油或风味糖浆吗？ 6.Would you like hot coffee or ice

one?

请问需要热咖啡还是冰咖啡？ 7.You ordered a cup of

cappuccino and a piece of tiramisu.您一共点了一杯卡布奇诺和一份提拉米苏。8.Please help yourself with the

coffee right there.咖啡旁边自取。9.The sugar pack and stir stick

are over there.糖包和搅拌棒那边取。

10.Would you care for a cup of

fresh brewed coffee? / more coffee?

需要来杯现磨咖啡吗？/ 需要加多点咖啡吗？ Words 1.Caffè Mocha 摩卡

2.Caramel Macchiato 焦糖玛奇朵 3.Caffè Americano 美式 4.Caffè Latté 拿铁

5.Cappuccino 卡布奇诺 6.Espresso 特浓咖啡

7.Caramel Coffee Jelly 焦糖吉利 8.Black Coffee 不加奶的咖啡 9.Blue Mountain 蓝山 10.Caffè Frio 冰沙咖啡 11.Irish Coffee 爱尔兰咖啡

12.Iced Mint Coffee 冰薄荷咖啡 13.Instant Coffee 速溶咖啡

14.Lavender Cappuccino 薰衣草卡

布奇诺

15.Royal Coffee 皇家咖啡

16.Fresh Ground Coffee 现磨咖啡 17.Charcoal Coffee 炭烧咖啡 18.Dame Coffee 贵妇人咖啡 At the Pastry Shop 在点心店

1.I’d like to buy two boxes of

Chinese moon cakes.我想买两盒月饼。

2.We have the Guangdong style

and the Suzhou style.Which do you want?

我们有广式的和苏式的，您要哪种？

3.Sorry, bananas are out of season

now.We have black forest cake.对不起，现在香蕉过季了，我们有黑森林蛋糕。

4.I’d like to buy some Chinese

cakes.我要买点中国糕点。

5.We have vanilla cream cake,fifteen yuan each.Do you like it? 我们有香草奶油蛋糕，每只15元，您喜欢吗？

6.Give me five boxes of famous

Chinese cakes.请给我五盒中国名点。

7.Will you wrap them up

separately?

请你给我分开包装好吗？

8.Which would you like for bread?

White or whole wheat?

你想要什么口味的面包？白面包或全麦面包？

9.Would you care for a piece of

cake?

需要来块蛋糕吗？

10.I can suggest black forest cake of

desserts, because many guests love it.我建议您尝尝甜品中的黑森林蛋糕，多数客人都喜欢它。Japanese & Korean Cuisine 日韩料理

1.We have a wide range of

vegetarian dishes for you to

choose from.我们有很多素菜可供选择。2.Which flavor would you prefer,sweet or chili?

您喜欢哪种口味，甜的还是辣的？

3.It’s a well-known delicacy in

Japanese cuisine.它是日本料理中的一道有名的佳肴。

4.Which brand of wine would you

prefer?

您喜欢什么牌子的酒？ 5.It will stimulate the appetite.他会让你食欲大开。6.The kimchi is terrific!

韩式泡菜真是棒极了！

7.I’m not familiar with Korean

cuisine, could you recommend something?

我对韩国料理不太熟悉，你能不能给我推荐一下呢？

8.It’s crisp/ tasty/ tender/ clear/

strong/ spicy/ aromatic.它很酥脆/ 可口/ 鲜嫩/ 清淡/ 浓烈/ 辣/ 香味扑鼻。

9.I would recommend the

Chawanmushi / Sukiyaki.我建议您点蒸鸡蛋羹/ 日式火锅。

10.The tempura dinner comes with

sashimi.Will that be fine? 甜不辣晚餐加生鱼片，这样好不好？ Words

1.pickled vegetables 泡菜 2.kimchi 韩国泡菜 3.prawn 明虾 4.conch 海螺 5.escargots 田螺 6.stone fire got 石锅 7.sashi 竹筷 8.sake 日本米酒 9.miso shiru 味增汤

10.roast meat 铁板烤肉 11.sashimi 生鱼片 12.sushi 寿司 Pay the Bill 结账

1.In our hotel we don’t accept tips.我们酒店是不收小费的。

2.What’s your opinion of our

service?

您对我们的服务有什么意见吗？

3.Would you like to sign for that?

您准备签字挂账吗？

4.Would you like to put it on your

hotel bill?

您准备将这个费用记到您酒店的总账吗？

5.Sorry, may I have your room

number and room card? 对不起，您能告诉我您的房间号并出示您的房卡吗？

6.Excuse me, sir, would you please

sign your name here?

打扰一下，先生，请您在这里签个名。

7.Would you like to have the bill

now?

请问您现在结账吗？

8.Would you like to pay cash or by

credit card?

请问您是付现金还是使用信用卡？

9.Would you like the amount on the

same bill or separately?

请问你们是分开账单还是合在一起？

10.Sorry, I shall add it up again.对不起，我马上再重新算一遍。Handling Complaints 处理投诉

1.Sorry, sir.We are short of hands

today.很抱歉，先生，我们今天人手少。2.Sorry, would you show me what

is wrong? 对不起，您能告诉我哪儿出错了

吗？

3.I’ll take to the chef and see what

he can do.我去和厨师商量一下，看看他能否给予补救。

4.If you don’t like this dish, how

about getting you another one? 如果您不喜欢这道菜，给您换别的菜如何？

5.Would you like it cooked a little

more?

您愿意把它再煮一下吗？

6.Once it’s ordered and served, it

can’t be exchanged.凡是点的菜上桌后是不能退换的。

7.I’m really sorry, but I hope you

could see my difficulty.真对不起，但也希望您能体谅我的难处。

8.I’m sure everything will be

satisfactory again next time you come.相信下次您再来时，一切都会使您称心满意。

9.I do apologize for giving you the

wrong dish.实在对不起，我把菜送错了。10.I seem to have miss served a dish.我好像上错了一道菜。Words

1.handle 处理

2.complaint 投诉，抱怨 3.overdone 煮过火，烧太久 4.uneatable 不能吃的 5.assure 保证，确保 6.offer 提供

7.compliment 致意，敬意 8.chef 厨师

9.apologize 道歉

10.to make an apology 道歉

第四篇：酒店英语

酒店中英文对照

总经理General Manager 驻店经理Resident Manager 财务部经理Finance Manager 采购经理Purchasing Manager 结帐经理Cashier Manager 信用审计经理Credit Manager 成本验货经理Cost Manager 仓储领班Store Room Captain 营业点结帐领班F&B Cashier Captain 总台结帐领班F/O Cashier Captain 审计员Night Auditor 信用管理员Credit Clerk 应收款管理员A/R Clerk 出纳General Cashier 往来款结算员Accounting Clerk 收入费用结算员Accounting Clerk 成本核算员CostClerk 验货员Receiving Clerk

信息管理员Information System Clerk 文员Secretary

食品采购员Purchasing ClerkF&B 物资保管员Storeroom Keep – Material 餐厅收款员F&B Cashier 总台收款员F/O Cashier 行政部主任Executive Director 文员Secretary 人事培训经理P&T Manager 福利劳资员Payroll Clerk 员工事务长Staff Purser 车队队长Driver Captain 员工宿舍管理员Dormitory Keeper 员工餐厅勤杂工Staff Restaurant Cleaner 司机Driver

工程部经理Engineering Manager 运行经理Operation Manager 维修经理Repairing Manager 安消经理Fire Control Supervisor 运行领班Operation Captain 强弱电领班Strong & Weak Captain

维修领班Repairing Captain 空 调 工Air-Conditioning Attendant

锅 炉 工Boiler 配 电 工Electric

员工餐厅勤杂工Staff Restaurant Cleaner 司机Driver

工程部经理Engineering Manager 运行经理Operation Manager 维修经理Repairing Manager 安消经理Fire Control Supervisor 运行领班Operation Captain 强弱电领班Strong & Weak Captain 维修领班Repairing Captain 空 调 工Air-Conditioning Attendant 锅 炉 工Boiler 配 电 工Electrician

强弱电工Strong & Weak Current Worker 机修工Mechanician 木工Carpenter 万能工Fitting-up Worker 水工Plumber 文员Secretary

仓管员Storeroom Keeper 安消部经理Security Manager 警卫领班Security Captain 门卫Entrance Guard 巡逻Patrol Guard 监控员TV Monitoring Clerk 客务部经理Room Division Manager 客房经理House Keeping Manager 公共区域经理P / A Manager洗衣经理Laundry Manager 大堂经理Assistant Manager 前厅经理Front Office Manager 市场拓展部经理Sales Manager 客房领班House Keeping Captain 园林领班Gardens Captain G R OGuest Relation Office前台领班Front Office Captain 礼宾领班Concierge Captain

策划兼美工Mastermind & Art Designer 销售代表Sales Executive 客房服务员Room Attendant 会议服务员Meeting Attendant

庭院清扫养护员Garden Keeper 公共洗手间保洁员Toilet Attendant 洗涤工Washing Worker 夜间清洁工Night Sweeper 日夜保洁员Mobile Cleaner 服装保管员Uniform Keeper 干湿洗工Washer 手烫工Presser 大烫工Flat Work Ironer

服务中心接线生Room Center Coordinator 接待员Reception

商务中心文员Business Center Clerk 商场营业员Market Attendant 迎宾门僮Bell man

机场代表Air Representative

文员兼仓管Secretary & Storeroom Keeper 康乐部经理Recreation & Health Manager 娱乐经理Recreation Manager 康体经理Health Manager 桑拿领班Sauna Captain KTV领班Karaoke Captain 桑拿服务员Sauna Attendant KTV服务员Karaoke Attendant 网球服务员Tennis Attendant 棋牌服务员Chess & Cards Attendant 乒乓服务员Table Tennis Attendant 台球服务员Billiards Attendant 射箭服务员Toxophily Attendant 酒吧服务员Bar Attendant 美容服务员Beauty Attendant

餐饮部经理Food & Beverage Manager 行政总厨Executive Chef 中餐经理Chinese Food Manager 西餐经理Western Food Manager 冷菜房厨师长Cold Food Chef 西点厨师长Western Food Chef 加工间厨师长Primary Processing Chef 食街领班Restaurant Captain 宴会厅领班Banquet Captain 传菜间领班Pass Food Captain

西餐厅领班Western Restaurant Captain 咖啡厅领班Cafe Captain 餐务组领班Stewarding Captain 文员Secretary

服务员Waiter / Waitress 咖啡厅服务员Cafe Waiter / Waitress 花店员工Flower Shop Attendant 工艺品店员工Handicrafts Shop Attendant 书店员工Book Shop Attendant 吧员Bar Attendant 仓管员Warehouseman 洗碗工Dishwasher 花王Adorn Cook 烧腊厨师Grill Cook 冷菜厨师Cold Food Cook 切配厨师Chopper 炉灶厨师Stove Cook

打荷厨师Kitchen Apprentice Cook 上扎厨师Braise Cook 炖台厨师Thumb Cook 点心厨师Pastry Cook 切配Chopper 炉灶厨师Stove Cook 加 工 员Processing

第五篇：酒店英语

• 简介：商务中心 • Business center

• 简介：国内直拨电话 • Domestic direct dial• 简介：国际直拨电话

International direct dial• 简介：客房送餐服务 • Room service

• 提供送餐的服务。• 简介：残疾人客房

• Room for the Handicapped• 简介：迪斯科舞厅 • Disco

• 简介：麻将室

• Majiang room

简介：电子游戏

TV games Center

• 简介：摄影冲印 • Film developing• 简介：钓鱼

Angling

• 简介：划船 Rowing简介：骑马 Horse riding简介：狩猎Hunting

简介：射击

• Shooting gallery• 简介：缓跑

Jogging track

• 简介：贵宾服务 • VIP

简介：团体接待

• Group reception• 简介：订餐

• Banquet reservation

简介：计程车

Taxi

简介：自行车停放处 •Parking for bicycle

简介：废物箱

• Rubbish receptacle

• 简介：安全保卫 Guard简介：紧急呼救电话 Emergency call简介：紧急呼救设施 Emergency signal简介：火情警报设施Fire alarm简介：灭火器 Fire extinguisher简介：方向 Direction简介：入口 Way in

简介：出口

Way out

• 表示出口位置或指明出去的通道。• 简介：紧急出口

• Emergency exit

简介：楼梯

• Stairs

• 简介：上楼楼梯

Stairs up

• 简介：下楼楼梯

•Stairs down

简介：自动扶梯

• Escalator

• 简介：电梯

Elevator；lift

• 简介：残疾人设施

Facilities for disabled person• 简介：卫生间

• Toilet

• 简介：男性

• Male；Man

简介：女性

• Female

简介：男更衣

Men's locker

• 简介：女更衣

• Women's locker

简介：饮用水

• Drinking water

• 简介：邮箱

Mailbox

• 简介：邮政

•Postal service

简介：电话

Telephone

• 表示供人们使用电话的场所。• 简介：手续办理（接待）• Check-in；Reception

简介：问讯

Information

• 简介：货币兑换

Currency exchange

• 简介：结帐

Settle accounts

• 简介：失物招领

• Lost and found；Lost property

简介：行李寄存

Left luggage

• 简介：行李手推车 •Luggage trolley

简介：洗衣

• Laundry

简介：干衣

• Drying

• 简介：熨衣

•Ironing

简介：理发（美容）

•Barber

简介：西餐

• Restaurant

• 简介：中餐

Chinese restaurant

• 简介：快餐

• Snack bar

简介：酒吧

• Bar

简介：咖啡

•Coffee

简介：花卉

Flower

• 简介：书报

Book and newspaper

• 简介：会议室

Conference room • 简介：舞厅 • Dance hall

简介：卡啦“OK”Karaoke bar• 简介：电影 •Cinema

简介：桑拿浴 •Sauna• Massage

简介：游泳 • Swimming

简介：棋牌 • Chess and cards

简介：乒乓球 •Table tennis

简介：台球 Billiards

• 简介：保龄球 •Bowling

简介：高尔夫球 • Golf

简介：壁球

Squash/Racket ball•

• 简介：健身 Gymnasium 简介：运动场所 Sporting activities 简介：安静 Silence

简介：允许吸烟 • Smoking allowed

简介：禁止吸烟 • No smoking

简介：网球Tennis