我们应该怎么写G类投诉信

第一篇：我们应该怎么写G类投诉信

我们应该怎么写G类投诉信

朗阁雅思考试研究中心

虽然学术类雅思考试比较多，但是中国经济腾飞，越来越多的民众有了移民的经济条件和社会实力，移民类的考生纵使不多，但还是有小众会有这方面的准备，经常在小作文中遇到投诉信的话题，那么考生应该怎么写好G类考试的小作文话题呢？通过朗阁名师多年的教学经验的研究发现，其实这类考试的话题一般可以从下面四个方面去展开，希望有移民打算的考生在下面的讲解中获益！

一、投诉理由1：服务不周

投诉信中投诉服务是经常会考到的话题，一般主要集中在对于饭店，宾馆，餐厅，旅行社等服务性行业的投诉，此类书信一般在结构上可分为以下几个部分：

（一）自我介绍，表明投诉内容以及与收信人的相关性。

（二）陈述投诉内容，如时间、地点、人物、事件等，并指出对方服务问题所在以及由此而产生的对自己或者家人的影响。

（三）提出整改建议或者希望得到对方的赔偿或补偿。

让我们结合真题来分析一下：

You just returned from a tour.However, you were dissatisfied with the service you received from the travel agency.Write a letter to the manager of the agency.In your letter，1.give the details of your tour 2.explain why you were unhappy with the service 3.say what you want the company do for you

题目并无指明具体投诉内容，因此考生选择余地较大，一般来说，朗阁雅思考试研究中心建议考生可以考虑旅行社安排的住所不好，比如房间脏等。具体写法如下：

The room was not cleaned on a daily basis and that my bed was made up only every three days.还可以说房间没有热水，比如：

The hot water was only supplied from 6:00 am to 10:00 pm, which means if I arrived back at the hotel late, it was impossible for me to take a shower with hot water.此外，还可以围绕吃饭问题进行投诉，如：

The food in the restaurant was disappointing.Not only was it extremely overpriced, but the quality was very poor.上述所提到的关于服务质量的投诉，大家不难发现里面说的房间，热水，吃饭问题其实换一个服务性行业的考题我们也可以套用。因此我们要熟记这些基本的投诉点。

二、投诉理由2：质量低劣

投诉信中反映产品质量低劣是经常会考到的话题，一般分为2种：一种是在题目中指明具体产品，如服装、CD-player等；另一种是不具体指明买的产品是什么，让考生自己去虚构一样物品，此类书信在结构上一般由三部分组成：

（一）表明投诉原因以及与收信人的相关性。

（二）陈述投诉内容，如购买的时间、地点、人物等，并指出产品具体问题所在以及由此而产生的后果。

（三）希望得到对方的赔偿或补偿。

让我们结合真题来分析一下：

You have recently made a purchase from a department store in another town but found some problems with it after you returned home.Write a letter to the manager.In your 2

letter, 1.say what product you have bought 2.explain the problems 3.say what you would like them to do

题目并无指明具体产品，因此考生选择余地较大，一般来说，考生可以考虑服装。关于服装的投诉点，一般可以说新买的衣服褪色问题严重，品质有问题。具体写法如下： The color of the sweater faded heavily and even dyed other clothes.还可以说标签和配件丢失，比如：

I put on the shirt that day when I returned home and found the buttons on the left sleeve were missing.Also, I couldn’t find the label of the shirt, so I was unable to know the proper way of washing or hanging it.此外，围绕服装的投诉点还可以是材质和描述不符，尺寸大小不合身等，如： The garment was stretched out of shape and therefore no longer fits.考生可以从中选择一两项进行描述,还可以从对方店员服务态度方面入手，如：

I phoned your store last Wednesday and spoke to the store manager, a Mr.Wang, who was rather unprofessional and inconsiderate on the phone and informed me that I was unable to get a replacement shirt as it was not their fault.上述所提到的投诉产品的思路，可以作为考生在准备投诉信件时的基本切入点。上面所提到的关于服务态度的投诉几乎可以“百搭”各类质量投诉话题的信件。因此朗阁雅思考试研究中心建议考生不妨从记忆“经典”套路为本，根据具体考试题目再做调整，起到以不变应万变的效果。

三、投诉理由3：虚假宣传

对于虚假宣传的话题，我们其实可以参考上篇2个理由中的一些例子，投诉重点主要围绕在收到的产品与描述不符或者得到的服务项目和合同上的不一致或遗漏以及根据提示使用后无法获得预期效果等。此类书信在结构上一般由三部分组成：

（一）表明投诉原因。

（二）陈述投诉内容，如时间、地点、人物等，并指出具体问题所在以及由此而产生的后果。

（三）提出整改建议或者希望得到对方的赔偿或补偿。

让我们结合真题来分析一下：

You attend an evening course in a school, but you find that the course is different from what is described on the course brochure.Write a letter to the school.In your letter，1.explain the detail of evening course 2.explain the difference 3.suggest what actions school should take

关于这个题目，我们的思路可以是上课地点和原先的不一致。比如：

The address is not the same as what the brochure says, which brings inconvenience to me as I have to take an extra 30 minutes by bus.还可以说授课教师为兼职教师，并非承诺的全职教师，比如：

The teachers are supposed to be full-time, but this is not the case, which violates the treaty in the brochure.此外，我们还可以在课程本身设置上做文章，比如你原本报的是人力资源管理，结果上课的时候却发现内容主要是工商管理，如：

As per the brochure, the school should provide HR course, however, to our big surprise, the teacher offers unrelated information which mainly discusses the management and business.除了上述例子外，朗阁雅思考试研究中心建议考生还可以根据不同题目，用不同思路进行拓展，比如实物我们可以从产品的外观，质量，性能，保质期入手；服务我们可以从软硬件设施，合同履行周期，场所变更等方面入手。

四、投诉理由4：送货问题

送货问题里最常见的考题是别人寄给你的一件物品或者包裹你迟迟未收到，在信件结构上和投诉质量低劣类似：

（一）表明投诉原因。

（二）陈述投诉内容，如物品的特征，邮寄的时间等，并指出由此而产生的后果。

（三）提出整改建议或者希望得到对方的赔偿或补偿。

让我们结合真题来分析下：

Your mother sent you a parcel.But two months later you still have not received it.Write a letter to the post office.In your letter, 1.tell them when and where the parcel was sent 2.describe the contents in the parcel 3.say what you would like them to do

这类题目的写作思路首先是详细描述该包裹寄出的时间和地点，比如：

The parcel is a cardboard box sent from Beijing on May 18th to my current address: 33 North Street, Toronto, Canada.其次，需要说一下包裹的内容，并指出这些物品可能已经由于时间太长而损坏，比如： My mother enclosed some summer clothes and some Chinese specialties for me, including local dates.I doubt those dates must have been spoiled on the way for such a long time.5

此外，若题目中未提及具体物品，我们除了说包裹外，还可以说是一封信或者是重要文件。邮寄外，我们还可以说是快递中物品未收到或者遗失，此物品是生日礼物或者公司重要档案，对于收件方的意义或者价值巨大等来扩充写作思路。

（本文来自朗阁教育托福考试教研组，供广大考生学习使用，转载请注明出处）

第二篇：雅思写作G类解读之投诉信

投诉信一直是移民类小作文常考的话题，根据笔者多年的教学，发现投诉信一般可以从以下四个思路去发展。

投诉理由：服务不周投诉信中投诉服务是经常会考到的话题，一般主要集中在对于饭店，宾馆，餐厅，旅行社等服务性行业的投诉，此类书信一般在结构上可分为以下几个部分：

(一)自我介绍，表明投诉内容以及与收信人的相关性。

(二)陈述投诉内容，如时间、地点、人物、事件等，并指出对方服务问题所在以及由此而产生的对自己或者家人的影响。

(三)提出整改建议或者希望得到对方的赔偿或补偿。

让我们结合真题来分析一下：

You just returned from a tour.However, you were dissatisfied with the service you received from the travel agency.Write a letter to the manager of the agency.1.give the details of your tour

2.explain why you were unhappy with the service

3.say what you want the company do for you

题目并无指明具体投诉内容，因此考生选择余地较大，一般来说，建议考生可以考虑旅行社安排的住所不好，比如房间脏等。具体写法如下：

The room was not cleaned on a daily basis and that my bed was made up only every three days.还可以说房间没有热水，比如：

The hot water was only supplied from 6:00 am to 10:00 pm, which means if I arrived back at the hotel late, it was impossible for me to take a shower with hot water.此外，还可以围绕吃饭问题进行投诉，如：

The food in the restaurant was disappointing.Not only was it extremely overpriced, but the quality was very poor.上述所提到的关于服务质量的投诉，大家不难发现里面说的房间，热水，吃饭问题其实换一个服务性行业的考题我们也可以套用。因此我们要熟记这些基本的投诉点

第三篇：雅思G类小作文书信：投诉信

最权威的国际教育服务平台

雅思G类小作文书信范文：投诉信(2)

本文是雅思G类小作文书信范文：投诉信(2)，供大家参考。相对于雅思A类写作而言，雅思G类写作的复习资料较少，希望本文能够为同学们的雅思备考提供帮助。

题目：

You have recently made a purchase from the local department store.However, when you arrived home, you found a faultwith it.Write a letter to the manager, say what the product is, explain the problem and say what you’d like to be done about it.(投诉信)

范文：

Dear Sir or Madam，I’m writing to complain about the recent purchase of a woolensweater from your department store on Philip Street, on August 25, 2007.亲爱的先生、女士：

我写此信是要就我 2007年8月25日从你们在菲利普大街上的商店里购买的一件羊毛衫进行投诉的。

资料来源：教育优选 http://www.xiexiebang.com/

最权威的国际教育服务平台

I recently washed the sweater in cool water, as per the instructions on the label.However, when I removed it from the machine, the garment was stretchedout of shape and no longer fits.我最近按照标签上的说明用冷水洗了这件羊毛衫，然而，当我将它从洗衣机里取出时，这件衣服却变形了，再也不合身了。

I phoned the store last Tuesday(June 21)and spoke to the department manager, a Mr.Morris, who was rather rude on the phone and informed me that I could not get a replacement sweater as it was purchased at a reduced price.I felt really upset, for I have been a loyal customer of your store for many years and until this incident, never have had any complaints.I, therefore, feel disappointed to be treated in such a manner.我上周二(6月21日)打电话到店里，是与一位叫Morris先生的部门经理讲的，他电话里很是无礼，告知我说因为这件衣服是降价购买的，因此不能退换。对此，我深感不满，因为我多年来一直是贵店的忠实顾客，在此事件之前，从来没有过任何投诉。因此，我对受到如此待遇深感失望。

I would, however, be perfectlysatisfied if you would kindly replace the sweater or refund my money, whichever is more convenient.资料来源：教育优选 http://www.xiexiebang.com/

最权威的国际教育服务平台

然而，我的要求并不高。如果你们能够给我退换一件，或者为我办理退费，怎么方便就怎么办，我都会非常满意的。

I look forward to hearing from you soon.Yours truly，Kenny Gao

期盼收到您的答复。

您真诚的

Kenny Gao

资料来源：教育优选 http://www.xiexiebang.com/

第四篇：G类投诉信的常见思路(下)

雅思培训 http://ielts.longre.com

托福培训http://toefl.longre.com

G类投诉信的常见思路（下）

三、投诉理由3：虚假宣传

对于虚假宣传的话题，我们其实可以参考上篇2个理由中的一些例子，投诉重点主要围绕在收到的产品与描述不符或者得到的服务项目和合同上的不一致或遗漏以及根据提示使用后无法获得预期效果等。此类书信在结构上一般由三部分组成：

（一）表明投诉原因。

（二）陈述投诉内容，如时间、地点、人物等，并指出具体问题所在以及由此而产生的后果。

（三）提出整改建议或者希望得到对方的赔偿或补偿。

让我们结合真题来分析一下：

You attend an evening course in a school, but you find that the course is different from what is described on the course brochure.Write a letter to the school.In your letter, 1.explain the detail of evening course 2.explain the difference 3.suggest what actions school should take

关于这个题目，我们的思路可以是上课地点和原先的不一致。比如：

The address is not the same as what the brochure says, which brings inconvenience to me as I have to take an extra 30 minutes by bus.还可以说授课教师为兼职教师，并非承诺的全职教师，比如：

The teachers are supposed to be full-time, but this is not the case, which violates the treaty in the brochure.此外，我们还可以在课程本身设置上做文章，比如你原本报的是人力资源管理，结果上课的时候却发现内容主要是工商管理，如：

As per the brochure, the school should provide HR course, however, to our big surprise,the teacher offers unrelated information which mainly discusses the management and business.雅思培训 http://ielts.longre.com

托福培训http://toefl.longre.com

除了上述例子外，朗阁海外考试研究中心建议考生还可以根据不同题目，用不同思路进行拓展，比如实物我们可以从产品的外观，质量，性能，保质期入手；服务我们可以从软硬件设施，合同履行周期，场所变更等方面入手。

四、投诉理由4：送货问题

送货问题里最常见的考题是别人寄给你的一件物品或者包裹你迟迟未收到，在信件结构上和投诉质量低劣类似：

（一）表明投诉原因。

（二）陈述投诉内容，如物品的特征，邮寄的时间等，并指出由此而产生的后果。

（三）提出整改建议或者希望得到对方的赔偿或补偿。

让我们结合真题来分析下：

Your mother sent you a parcel.But two months later you still have not received it.Write a letter to the post office.In your letter, 1.tell them when and where the parcel was sent 2.describe the contents in the parcel 3.say what you would like them to do

这类题目的写作思路首先是详细描述该包裹寄出的时间和地点，比如：

The parcel is a cardboard box sent from Beijing on May 18 to my current address: 33 North Street, Toronto, Canada.其次，需要说一下包裹的内容，并指出这些物品可能已经由于时间太长而损坏，比如： My mother enclosed some summer clothes and some Chinese specialties for me, including local dates.I doubt those dates must have been spoiled on the way for such a long time.此外，若题目中未提及具体物品，我们除了说包裹外，还可以说是一封信或者是重要文件。邮寄外，我们还可以说是快递中物品未收到或者遗失，此物品是生日礼物或者公司重要档案，对于收件方的意义或者价值巨大等来扩充写作思路。

朗阁托福易信二维码关于关注

th雅思培训 http://ielts.longre.com

托福培训http://toefl.longre.com

第五篇：雅思G类小作文书信：投诉信

最权威的国际教育服务平台

雅思G类小作文书信范文：投诉信(1)

本文是雅思G类小作文书信范文：投诉信(1)，供大家参考。相对于雅思A类写作而言，雅思G类写作的复习资料较少，希望本文能够为同学们的雅思备考提供帮助。

题目：

A night club just opened near where you live.You are very unhappy about the situation because it disturbs the peace of the neighborhood.Write a letter to your local government official.Say who you are and explain why you are unhappy and suggest what should be done about it.(投诉信)

范文：

Dear Sir or Madam，I’m writing to express my dissatisfaction with the horriblesituation I have been faced with recently.亲爱的先生、女士：

我写此信是要就我最近所面对的可怕状况表达我的不满。

资料来源：教育优选 http://www.xiexiebang.com/

最权威的国际教育服务平台

I’m a resident of Rose Park on St.Johnson Street.I had been enjoying my life since I moved here five years ago.However, a nightclub recently opened right across the street from my apartment block has completelychanged everything.我是圣约翰逊大街玫瑰花园的居民。自我五年前搬到这里，我的生活一直很愉快。然而最近开在我们楼对面街道上的一家夜总会却改变了一切。

To begin with, the club itself is very unsightly.It has blackened windows with sexually explicit pictures displayed on the outside, which I find extremely offensive.Also, the noise level during the early hours of the morning is so intense that it has really disturbedmy sleep.Consequently, I find that I am unable to concentrate fully on my job, as I am often too tired.首先，这家夜总会本身就很不堪入目。其窗户搞得黑乎乎的，外面贴着相当淫秽的画，这一点令我感到尤其难以忍受。此外，凌晨时刻的噪音太高，严重影响了我的睡眠，所造成的结果是由于太过疲倦，我无法全力专注于工作。

I work as a surgeon in the local hospital;therefore, I am sure you can see the gravity of my complaint.Indeed, the consequencesof my making any mistake due to my lack of sleep can be very serious indeed.资料来源：教育优选 http://www.xiexiebang.com/

最权威的国际教育服务平台

我是本地医院的外科医生，因此，我相信您能够看到我投诉的严重性。事实上，由于我缺乏睡眠而造成任何错误的后果将是十分严重的。

I understand that, as a member of the local government, you have the power to close the club down.Nevertheless, I know very clearly that people need to make a living and I would not like to be responsible for people losing their jobs.Hence, if you could please ensure that the offensive pictures are removed, and the noise level is kept to a minimumlevel, I would be more than satisfied.我深知，作为当地政府的一员，您有权关闭这家俱乐部。然而，我也很清楚：人们都需要谋生，而我也不愿意对他人失去工作而负任何责任，因此，如果您能确保那些令人难受的画被撤掉、噪音控制在最低水平，我就将十分满意了。

I look forward to your reply.Yours sincerely，Kenny Gao

期盼得到您的答复。

您真诚的

Kenny Gao

资料来源：教育优选 http://www.xiexiebang.com/