第一篇：移民类投诉信写作的四大思路
移民类投诉信写作的四大思路
朗阁雅思考试研究中心
众所周知，以投诉信为话题一直是移民类小作文常考内容，根据朗阁研究中心的多年教学教学经验和众多考生的研究，发现其实像这种投诉信的话题一般可以从以下四个思路去发挥，将会有事半功倍的效果。相信大家只要了解了这四个解题思路，相信写起来就会更加的得心应手！
一、投诉理由1：服务不周
投诉信中投诉服务是经常会考到的话题，一般主要集中在对于饭店，宾馆，餐厅，旅行社等服务性行业的投诉，此类书信一般在结构上可分为以下几个部分：
（一）自我介绍，表明投诉内容以及与收信人的相关性。
（二）陈述投诉内容，如时间、地点、人物、事件等，并指出对方服务问题所在以及由此而产生的对自己或者家人的影响。
（三）提出整改建议或者希望得到对方的赔偿或补偿。
让我们结合真题来分析一下：
You just returned from a tour.However, you were dissatisfied with the service you received from the travel agency.Write a letter to the manager of the agency.In your letter，1.give the details of your tour 2.explain why you were unhappy with the service 3.say what you want the company do for you
题目并无指明具体投诉内容，因此考生选择余地较大，一般来说，朗阁雅思考试研究中心建议考生可以考虑旅行社安排的住所不好，比如房间脏等。具体写法如下：
The room was not cleaned on a daily basis and that my bed was made up only every three
days.还可以说房间没有热水，比如：
The hot water was only supplied from 6:00 am to 10:00 pm, which means if I arrived back at the hotel late, it was impossible for me to take a shower with hot water.此外，还可以围绕吃饭问题进行投诉，如：
The food in the restaurant was disappointing.Not only was it extremely overpriced, but the quality was very poor.上述所提到的关于服务质量的投诉，大家不难发现里面说的房间，热水，吃饭问题其实换一个服务性行业的考题我们也可以套用。因此我们要熟记这些基本的投诉点。
二、投诉理由2：质量低劣
投诉信中反映产品质量低劣是经常会考到的话题，一般分为2种：一种是在题目中指明具体产品，如服装、CD-player等；另一种是不具体指明买的产品是什么，让考生自己去虚构一样物品，此类书信在结构上一般由三部分组成：
（一）表明投诉原因以及与收信人的相关性。
（二）陈述投诉内容，如购买的时间、地点、人物等，并指出产品具体问题所在以及由此而产生的后果。
（三）希望得到对方的赔偿或补偿。
让我们结合真题来分析一下：
You have recently made a purchase from a department store in another town but found some problems with it after you returned home.Write a letter to the manager.In your letter, 2
1.say what product you have bought 2.explain the problems 3.say what you would like them to do
题目并无指明具体产品，因此考生选择余地较大，一般来说，考生可以考虑服装。关于服装的投诉点，一般可以说新买的衣服褪色问题严重，品质有问题。具体写法如下： The color of the sweater faded heavily and even dyed other clothes.还可以说标签和配件丢失，比如：
I put on the shirt that day when I returned home and found the buttons on the left sleeve were missing.Also, I couldn’t find the label of the shirt, so I was unable to know the proper way of washing or hanging it.此外，围绕服装的投诉点还可以是材质和描述不符，尺寸大小不合身等，如： The garment was stretched out of shape and therefore no longer fits.考生可以从中选择一两项进行描述,还可以从对方店员服务态度方面入手，如：
I phoned your store last Wednesday and spoke to the store manager, a Mr.Wang, who was rather unprofessional and inconsiderate on the phone and informed me that I was unable to get a replacement shirt as it was not their fault.三、投诉理由3：虚假宣传
对于虚假宣传的话题，我们其实可以参考上篇2个理由中的一些例子，投诉重点主要围绕在收到的产品与描述不符或者得到的服务项目和合同上的不一致或遗漏以及根据提示使用后无法获得预期效果等。此类书信在结构上一般由三部分组成：
（一）表明投诉原因。
（二）陈述投诉内容，如时间、地点、人物等，并指出具体问题所在以及由此而产生的后 3
果。
（三）提出整改建议或者希望得到对方的赔偿或补偿。
让我们结合真题来分析一下：
You attend an evening course in a school, but you find that the course is different from what is described on the course brochure.Write a letter to the school.In your letter，1.explain the detail of evening course 2.explain the difference 3.suggest what actions school should take
关于这个题目，我们的思路可以是上课地点和原先的不一致。比如：
The address is not the same as what the brochure says, which brings inconvenience to me as I have to take an extra 30 minutes by bus.还可以说授课教师为兼职教师，并非承诺的全职教师，比如：
The teachers are supposed to be full-time, but this is not the case, which violates the treaty in the brochure.此外，我们还可以在课程本身设置上做文章，比如你原本报的是人力资源管理，结果上课的时候却发现内容主要是工商管理，如：
As per the brochure, the school should provide HR course, however, to our big surprise, the teacher offers unrelated information which mainly discusses the management and business.除了上述例子外，朗阁雅思考试研究中心建议考生还可以根据不同题目，用不同思路进行拓展，比如实物我们可以从产品的外观，质量，性能，保质期入手；服务我们可以从软硬件设施，合同履行周期，场所变更等方面入手。
四、投诉理由4：送货问题
送货问题里最常见的考题是别人寄给你的一件物品或者包裹你迟迟未收到，在信件结构上和投诉质量低劣类似：
（一）表明投诉原因。
（二）陈述投诉内容，如物品的特征，邮寄的时间等，并指出由此而产生的后果。
（三）提出整改建议或者希望得到对方的赔偿或补偿。
让我们结合真题来分析下：
Your mother sent you a parcel.But two months later you still have not received it.Write a letter to the post office.In your letter, 1.tell them when and where the parcel was sent 2.describe the contents in the parcel 3.say what you would like them to do
这类题目的写作思路首先是详细描述该包裹寄出的时间和地点，比如：
The parcel is a cardboard box sent from Beijing on May 18th to my current address: 33 North Street, Toronto, Canada.其次，需要说一下包裹的内容，并指出这些物品可能已经由于时间太长而损坏，比如： My mother enclosed some summer clothes and some Chinese specialties for me, including local dates.I doubt those dates must have been spoiled on the way for such a long time.此外，若题目中未提及具体物品，我们除了说包裹外，还可以说是一封信或者是重要文件。邮寄外，我们还可以说是快递中物品未收到或者遗失，此物品是生日礼物或者公司重要档案，对于收件方的意义或者价值巨大等来扩充写作思路。
上述所提到的投诉产品的思路，可以作为考生在准备投诉信件时的基本切入点。上面所提到的关于服务态度的投诉几乎可以“百搭”各类质量投诉话题的信件。因此朗阁雅思考试研究中心建议考生不妨从记忆“经典”套路为本，根据具体考试题目再做调整，起到以不变应万变的效果。
（本文来自朗阁教育托福考试教研组，供广大考生学习使用，转载请注明出处）
第二篇：G类投诉信的常见思路(下)
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G类投诉信的常见思路（下）
三、投诉理由3：虚假宣传
对于虚假宣传的话题，我们其实可以参考上篇2个理由中的一些例子，投诉重点主要围绕在收到的产品与描述不符或者得到的服务项目和合同上的不一致或遗漏以及根据提示使用后无法获得预期效果等。此类书信在结构上一般由三部分组成：
（一）表明投诉原因。
（二）陈述投诉内容，如时间、地点、人物等，并指出具体问题所在以及由此而产生的后果。
（三）提出整改建议或者希望得到对方的赔偿或补偿。
让我们结合真题来分析一下：
You attend an evening course in a school, but you find that the course is different from what is described on the course brochure.Write a letter to the school.In your letter, 1.explain the detail of evening course 2.explain the difference 3.suggest what actions school should take
关于这个题目，我们的思路可以是上课地点和原先的不一致。比如：
The address is not the same as what the brochure says, which brings inconvenience to me as I have to take an extra 30 minutes by bus.还可以说授课教师为兼职教师，并非承诺的全职教师，比如：
The teachers are supposed to be full-time, but this is not the case, which violates the treaty in the brochure.此外，我们还可以在课程本身设置上做文章，比如你原本报的是人力资源管理，结果上课的时候却发现内容主要是工商管理，如：
As per the brochure, the school should provide HR course, however, to our big surprise,the teacher offers unrelated information which mainly discusses the management and business.雅思培训 http://ielts.longre.com
托福培训http://toefl.longre.com
除了上述例子外，朗阁海外考试研究中心建议考生还可以根据不同题目，用不同思路进行拓展，比如实物我们可以从产品的外观，质量，性能，保质期入手；服务我们可以从软硬件设施，合同履行周期，场所变更等方面入手。
四、投诉理由4：送货问题
送货问题里最常见的考题是别人寄给你的一件物品或者包裹你迟迟未收到，在信件结构上和投诉质量低劣类似：
（一）表明投诉原因。
（二）陈述投诉内容，如物品的特征，邮寄的时间等，并指出由此而产生的后果。
（三）提出整改建议或者希望得到对方的赔偿或补偿。
让我们结合真题来分析下：
Your mother sent you a parcel.But two months later you still have not received it.Write a letter to the post office.In your letter, 1.tell them when and where the parcel was sent 2.describe the contents in the parcel 3.say what you would like them to do
这类题目的写作思路首先是详细描述该包裹寄出的时间和地点，比如：
The parcel is a cardboard box sent from Beijing on May 18 to my current address: 33 North Street, Toronto, Canada.其次，需要说一下包裹的内容，并指出这些物品可能已经由于时间太长而损坏，比如： My mother enclosed some summer clothes and some Chinese specialties for me, including local dates.I doubt those dates must have been spoiled on the way for such a long time.此外，若题目中未提及具体物品，我们除了说包裹外，还可以说是一封信或者是重要文件。邮寄外，我们还可以说是快递中物品未收到或者遗失，此物品是生日礼物或者公司重要档案，对于收件方的意义或者价值巨大等来扩充写作思路。
朗阁托福易信二维码关于关注
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第三篇：雅思写作G类解读之投诉信
投诉信一直是移民类小作文常考的话题，根据笔者多年的教学，发现投诉信一般可以从以下四个思路去发展。
投诉理由：服务不周投诉信中投诉服务是经常会考到的话题，一般主要集中在对于饭店，宾馆，餐厅，旅行社等服务性行业的投诉，此类书信一般在结构上可分为以下几个部分：
(一)自我介绍，表明投诉内容以及与收信人的相关性。
(二)陈述投诉内容，如时间、地点、人物、事件等，并指出对方服务问题所在以及由此而产生的对自己或者家人的影响。
(三)提出整改建议或者希望得到对方的赔偿或补偿。
让我们结合真题来分析一下：
You just returned from a tour.However, you were dissatisfied with the service you received from the travel agency.Write a letter to the manager of the agency.1.give the details of your tour
2.explain why you were unhappy with the service
3.say what you want the company do for you
题目并无指明具体投诉内容，因此考生选择余地较大，一般来说，建议考生可以考虑旅行社安排的住所不好，比如房间脏等。具体写法如下：
The room was not cleaned on a daily basis and that my bed was made up only every three days.还可以说房间没有热水，比如：
The hot water was only supplied from 6:00 am to 10:00 pm, which means if I arrived back at the hotel late, it was impossible for me to take a shower with hot water.此外，还可以围绕吃饭问题进行投诉，如：
The food in the restaurant was disappointing.Not only was it extremely overpriced, but the quality was very poor.上述所提到的关于服务质量的投诉，大家不难发现里面说的房间，热水，吃饭问题其实换一个服务性行业的考题我们也可以套用。因此我们要熟记这些基本的投诉点
第四篇：英语投诉信写作
(一)投诉信 A letter of complaint
关键词：委婉性 重要性 紧迫性
注意点：1.开门见山（写信目的）2.委婉又据理力争（词句要有力量）3.条理清晰
写作思路:1.简单介绍自己，同时道出要抱和失望的总领句
2.罗列具体存在的问题 ① ② ③ 体现重要性
3.问题的紧迫性及表达自己希望解决问题的要求或方式
投诉信结构公式
右上角：日期
左上角：称呼
正文：
第一段：表明自己的身份，说明写信目的，因何事投诉何人或机构。
第二段：具体阐述投诉的内容和投诉的理由。
第三段：提出解决建议并期望尽快解决，表示感谢。
右下角：署名
投诉信模板
Dear
，I am
.Here I am writing to you to call your attention to some problems about ______.For one thing，.For another，.Besides，.(强调重要性或委婉的恭维).So it is urgent to take measures to
.Here I do demand
.I am looking forward to
.Thank you very much.Yours sincerely
Signature
升级版
Dear_______，I am ______(自我介绍).I feel bad to trouble you but I am afraid that I have to make a complaint about_____.The reason for my dissatisfaction is _______(总体介绍).In the first place,_______(抱怨的第一个方面).In addition, ___________(抱怨的第二个方面).Under these circumstances, I find it ________(感觉)_______(抱怨的方面给你带来的后果).I appreciate it very much if you could _______(提出建议和请求), preferably ______(进一步的要求),and I would like to have this matter settled by ____(设定解决事情最后期限).Thank you for your consideration and I will be looking forward to your reply.Yours sincerely
Li Ming
• Task one: • 假如你是李雷，请你就本校食堂（canteen）的状况，给校长(principal)写一封抱怨信, 内容要求如下： • 饭菜贵质量差 • 服务不好
环境嘈杂拥挤 Dear Mr.Principal，I am Li Lei from Class 10 Grade 3.Here I am writing to express my disappointment with the canteen problems on campus.First, the dishes at our canteen are rather expensive with by no means good quality and taste.Furthermore, far from being kind and warm-hearted, the workers always appear to be cold and impatient to us students.What’s worse, the canteen is becoming more and more crowed and noisy which definitely is not good for us to enjoy our meals in such environment.Nutritious and delicious meals do play a basically important role in our studying life, so it is urgent to take measures to improve the current situations.I look forward to hearing from you with a satisfactory answer.Thank you very much.Sincerely
Li Lei
用升级版模式写
学校受污染
【内容提示】
假如你是市一中的学生，名叫王红。你要向本市一家报刊编辑（editor）写封信，反映你校受污染的问题，呼吁有关部门采取措施，保护环境，防止污染。请你用下面的素材写100词左右的一封信。
你校位于山脚下，一条小河从旁边流过，院内树木四季常青，鲜花争艳，景色美似花园。但两年前，附近建起一家化工厂，排出大量污水、废气，造成校园污染，严重影响了师生健康。请有关部门出面解决这一问题。
【作文示范】
School Polluted
No.1 Middle School
March 5, 1997
Dear Editor，Our school lies at the foot of a mountain with a small river passing by.It used to look like a beautiful garden.There used to be green trees and all kinds of flowers in our school yard all year round.But great changes have taken place since a chemical works was built near our school two years ago.It produces poisonous gases and pours a large amount of waste water into the river.The terrible pollution has done great harm to us students and teachers as well as to the surroundings.It＇s time for us to take steps to protect our surroundings and prevent them from being polluted.Yours ever，Wang Hong
【写法指要】
投诉信（letters of complaint）通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静，做到有礼貌，不能恶言伤人。
这封信的作者用的是对比法，先写学校的地理位置和原先学校的优美环境，后写化工厂建起后对学校造成的污染，最后提请报界呼吁保护环境的问题。写得有理有据，令人信服。
第五篇：英语投诉信万能写作
考研英语投诉信万能写作模板
投诉信是对于产品、服务等的不满意，进而需要写出自己的意见和要求。第一段需写写信的目的以及自己的一个概括的期望：常用套话比如I venture to write to complain about-----+定语从句;I would be grateful if you could do anything necessary to solve the problem facing me.第二段阐述两、三方面所面临的产品或服务的问题及后果：there are several aspects underlying this complaint.For one thing,......For another,......In addition,......第三段给出具体的期望，比如退款或更换新产品：It is my sincere hope that you could give me full refund or replace it with a new one.Your kind reply to this letter at your earliest convenience would be very much appreciated.
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