外贸英语实用文体：道歉与解释

第一篇：外贸英语实用文体：道歉与解释

外贸英语实用文体：道歉与解释 1.Dear Mr/Ms,We are sorry we cannot send you immediately the catalogue and price list for which you asked in your letter of March 10.Supplies are expected from the printers in two weeks and as soon as we receive them, we will send you a copy.Yours faithfully

尊敬的先生/小姐，对三月十日来信所要目录和价格单，很抱歉不能马上寄去。印刷商两周后供货，一旦收到，我们将给您寄去一份。

您诚挚的2.Dear Mr/Ms,I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised.On referring to our earlier correspondence,I find that I had mistaken the date for completion.The fault is entirely mine and I deeply regret that it should have occurred.I realize the inconvenience our oversight must be causing you and will do everything possible to avoid any further delay.I have already given instructionsfor the work to have priority and the engineers working on the job to be placed on overtime.These arrangements should see the installation completed by next weekend.Yours faithfully

尊敬的先生/小姐，昨天收到你的来信，抱怨你新家的中央加热系统未按规定时间装好，对此我非常关心。参考较早的通信，我发现我搞错了完成日期。错误完全是我的，对此我非常抱歉。

认识到我们的疏忽给你造成的不便，我们将竭尽全力避免再耽搁。我已指示这项工作优先做并让工程人员加班。

这样安排会于下周完成安装。

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第二篇：外贸英语实用文体：谘询

外贸英语实用文体：谘询 1 询问信息

Dear Mr/Ms,We are much concerned that your sales in recent months have fallen considerably.At first we thought this might be due to a slack market, but on looking into the matter more closely, we find that the general trend of trade during this period has been upwards.It is possible that you are facing difficulties of which we are not aware.If so, we would like to know what we can do to help.We, therefore, look forward to recerving from you a detailed report on the situation and suggestions as to how we may help in restoring our sales to their former level.Yours faithfully

尊敬的先生/小姐，我们非常关心你方销售近几个月大幅度下降。开始我们以为是市场疲软，但仔细研究问题，我们发现过去这段时间贸易的总趋势是上升的。

有可能你方面临我方还不知道的困难，如是这样，我方想知道是否能帮助什么。我们期望收到关于问题的详细报告，及建议我们怎样帮助才能把销售恢复到原来的水平。

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第三篇：常用外贸英语函电书信文体

10.感谢客户订货

Gillette-burns Co.322 Gleenwood street Gleveland 5,Ohio Glentlemen: Thank you for your order no,464 of 20 september.The models you selected from our showroom went out today under my personal supervision.The package is being airfreghted to you on swissair.The relevant documentation is enclosce.I enjoyed meeting yiu and hope that this order represents the beginning of a long and prosperous relationship between oiur companies.The next time you visit us ,please let me know in advance so that I can arrange a luch for you with our derectors.Sincerely yours 谢谢9月20日第464号定单。今天我已新自监督发送您自展览室挑选的产品。该产品随附有关文件经瑞士航空公司运送。很荣幸与你会面，衷心希望是次定单能加强双方的关系。下次到访前，烦请赐知，俾能安排与本公司董事共进午餐。

11.向长期客户推销新产品

I enclose an illustrated supplement toour catalogue.It covers the latest designs which are now available from stock.We are most gratified that you have, for several yeas.Include a selection of our products in your mail-order catalogues.The resulting sales have been very steady.We believe that you will find our new designs most attractive.Theyshould get a very good reception in your market.Once you have had time to study the upplement , please let us know if you would like to take the matter further.We would be very happy to send samples to you for closer inspection.For your information, we are planning a range of classical English dinner services which ,should do well in the North American market.We will keep you informed on our progress and look forward to hearingfrom you.随函寄奉配有插图的商品目录附页，介绍最新设计的产品。贵公司的邮购目录多年来收录本公司产品，产品销售成绩理想，特此致以深切谢意。最新设计的产品巧夺天工，定能吸引顾客选购。烦请参阅上述附页，需查看样本，请赐复，本公司乐意交劳。本公司现正设计一系列款式古典的英国餐具，适合北美市场需求。如感兴趣，亦请赐知。愿进一步加强联系，并候复音。

12.为商贸指南兜揽广告

Thank you for your business.You arecurrently represented in our directory.This is the only directory of its kind which reaches all companies in the building and construction industry in the UK.Advertising in our directory was a wise move on your part.We are currently compiling a new edition of the directory which willbe published in April 1995.The new edition will be expanded to include major manufacturers of plumbing equipment in the European Community.For proper coverage in the directory, you ought to appear in more than one category.If you do opt for a multiple listing, you will be ableto buy space in additional categories at half price.You can be assured that the new edition will be on the desks of allthe major decision makers in the building and hardware trades.Please complete the enclosed form and return it with the appropriate fee.Thanks again for your business.衷心感谢惠顾。贵公司商号已刊登在本公司的商贸指南中。该指南乃唯一覆盖英国全部建筑公司的刊物，在此刊登广告确是明智之举。现下筹备 1998年4月版的贸易批南，新版会罗列欧洲贡同体的主要铅管业制造商。为达到出色的宣传效果，贵公司宜考虑在不同类别刊登广告。如蒙惠顾，除首个广告外，其余类别的广告将可获半价优惠。该指南将分送给所有建筑公司和五金器具公司主管。烦表填妥随附表格，连同广告费用

一并寄回。专此盼候佳音。

13.请求客户作推荐人

Thank you for your letter of 2 November.We are delighted to hear that you are to pleased with the refurbishment of your hotel.As your know.in our line of work, we depend on good ,reports about our projects to win further business.Our clients always shop around and look for references before committing themselves.With your permission, we would like to use your hotel as a reference when we discuss similar refurbishments in the hotel industry.Would you agree to our suggesting that future clients should call you? It would also be most helpful if we could occasionally bring a client to look at your hotel.We would , of course , stay overnight at least.I'll call you next week to hear your reaction.Thanks again for you kind words.从11月2日的来函得悉阁下对贵饭店的整修感到满意，此消息对本公司实是一鼓励。设计行业重视声誉，客人在选择设计公司时必然会有所比较。如蒙允许，本公司欲请贵饭店作推荐人，证明有关整修的质素。未知可否让其他客户来电垂询?此外，如获允准间或联同客户前来参观贵饭店整修，定必有莫大帮助。当然，本公司会预订房间，至少留宿一晚。

14.通知客户价格调整

We enclose our new catalogue and price list.The revised prices will apply from 1 April 1997.You will see that there have been number of changes in our product range.A number of improved models have been introduced.Out range of washing machines has been completely revamped.Many popular lines, however, have been retained unchanged.You will be aware that inflation is affecting industry as a whole.Ws have been affected like everyone else and some price increases havebeen unavoidable.We have not, however, increased our prices across the board, In many cases, there is a small price increase, but in others, none at all.We can assure you that the quality of our consumer durables has been maintained at a high standard and that our service will continueto be first class.We look forward to receiving your orders.谨谢上新的商品目录和价格表。修订价格定于1997年4月1日起生效。产品系列有一大革新，增加了不少改良的型号，扒出一系列新款的洗衣机，但许多款的开动号仍保持不变。通货膨胀影响整个工业连带令货品价格上涨。虽然如此，本公司并未全面提升价格，调整幅度亦不大。本公司坚守一贯信念，务求出产优质之耐用消费品，迎合顾客的需要。谢谢贵公司多年惠顾，盼继续合作。

15.说明价格调整原因

I enclose our new price list , which will come into effect ,from the end of this month.You will see that we have increased our prices on most models.We have ,however , refrained from doing so on some models of which we hold large stocks.We feel we should explain why we have increased our prices.We are paying 10% more for our raw materials than we were paying last year.Some of our subcontractors have raised their by as much as 15%.As you know , we take great pride in our machines and are jealous of the reputation for quality and dependability which we have achieved over the last 40 years.We will not compromise that reputation because of rising costs.We hope, therefore decided to raise the price of some of our machines.We hope you will understand our position and look forward to your orders.现谨附上本公司新

价格表，新价格将于本月底生效。除了存货充裕的商品外，其余大部分货品均已调升价格。是次调整原因是原材料价格升幅上涨10%□，一些承包商的价格调升到15%。过去40年，本公司生产的机器品质优良、性能可靠。今为确保产品质量，唯有稍为调整价格。上述情况，还望考虑。愿能与贵公司保持紧密合作。

16.回复感谢信

We greatly appreciate your letter describing the assistance you received in solving your air-conditioning problems.We are now in our fifty year of operation, and we receive many letters like your indicating a high level of customer satisfaction with our installation.We are pleased that our technical staff assisted you so capably.We would like you to know that it you need to contact us at any time in the future.Our engineers will be equally responsive to your request for assistance.If we can be of service to you again, please let us know.Thank you again for your very kind letter.承蒙来信赞扬本公司提供的空调维修工程服务，欣喜不已。五年前开业至今，屡获客户来函嘉奖，本公司荣幸之至。欣悉贵公司识技术人员的服务，他日苛有任何需要，亦请与本公司联络，本公司定当提供优秀技师，竭诚效劳。在此谨再衷心感谢贵公司的赞赏，并请继续保持联络。

17.请客户征询其它公司

Thank you for your enquiry of 5 May concerning silk blouses.We regret to say that we do not manufacture clothing to your own designs to the highest European standards: Swan Textiles corporation The industrial zone Shekou We supply the factor with all their silk materials, I enclose a swatch of our stock materials for your examination.Should you desire any of these samples made up into finished products , we can supply the swan factory with them.We hope that this will be of help to you and wish you every success in your business dealings.谢谢5月5月日来函查询关于纡绸罩衫的事宜。本公司只生产纡绸布料，供应纺织品批发商和制造厂家，并没有制造成衣，因而未能接受贵公司订货，谨致万分歉意然而，本公司乐意推荐本地一家生产优质男装的工厂，相信可按贵公司设计的款式制造符合欧洲最高标准的服装：蛇口工业区天鹅纺织品公司。该厂的丝绸布料全由本公司供应，随函了什样本以供查阅，如贵公司认为适合，本公司乐意负责供应所需布料。愿上资料对贵公司有所帮助。谨祝生意兴隆，事事顺达。

18.改善服务

Thank you for your letter of 26 January.I apologize for the delivery problems you had with us last month.I have had a meeting with our production and shipping managers to work out a better system for handling your account.We know we made a mistake on your last order.Although we replaced it for you.we want to make sure it does not happen again.We have devised the enclosed checklist to use for each of your future order.It includes your firm's particular specifications, packing requirements and marking instructions.I believe can service your company better and help you operations run more smoothly with this safeguard.Please contact us if there are any additional points you would like us to include.感谢1月26日来信。对上月贵公司更换所需货品，唯恐类似事件再发生，本公司生产、运输和出口部经理已商议制订更有效方法处理贵公司事务，并为此特别设计清单。随信奉上该清单，供贵公司今后订货之用。

当中包括特殊规格、包装要求和樗说明等栏目，相信此举有助本公司提供更佳服务，促进双方合作。如欲增设任何栏目于该清单上，恳求惠示。

第四篇：实用外贸英语文体：介绍信 Letters of Introduction

实用外贸英语文体：介绍信 Letters of Introduction

1.Dear Mr/Ms,This is to introduce Mr Frank Jones ,our new marketing specialist who will be inLondon from April 5 to mid

April on business.We shall appreciate any help you can give Mr Jones and will always be happy to reciprocate.Yours faithfully

尊敬的先生/小姐，现向您推荐我们的市场专家弗兰克•琼斯先生。他将因公务在四月15日到四月中旬期间停留伦敦。

我们将非常感谢您向琼斯先生提供的任何帮助，并非常高兴施以回报。

您诚挚的2.Dear Mr/Ms,We are pleased to introduce Mr Wang You, our import manager of

TextilesDepartment.Mr Wang is spending three weeks in your city to develop our business with chief manufactures

and to make purchases of decorative fabrics for the coming season.We shall be most grateful if you will introduce him to reliable manufacturers and give him any help or advice he may

need.Your faithfully

尊敬的先生/小姐，我们非常高兴向您介绍我们纺织部的进口经理王有先生。王先生将在你市度过三周，他要与主要的生产厂家拓展商务并为下一季度采购装饰织品。

如能介绍他给可靠的生产厂家，向他提供所需的任何帮助或建议，我们将不胜感谢。您诚挚的英语口语培训 http:///

第五篇：外贸英语实用文体：感谢信

外贸英语实用文体：感谢信 1.Dear Mr/Ms,Thank you for your letter of June 4, enclosing an account of the organization and work of your Chamber of Commerce and Industry.We are very grateful for such a detailed account of your activities.This information is certain to help increase our future cooperation.Yours faithfully

尊敬的先生/小姐，谢谢您六月四日的来信及随信附上的说明书，该说明书描述了你们工商总会的工作与组织结构。对给我们一个你们活动如此详细的描述，我们表示非常感谢。这一信息一定能帮助促进我们未来的合作。

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