第一篇：商务英语信函的特点
摘 要: 英国论文随着时代的发展, 使用简洁通俗的语言已成为现代商务英语, 尤其是商务英语信函的突出特点。本文从这一特点形成的根源简易英语运动出发, 分析了简易英语的定义, 遵循的原则, 最后在此基础上通过大量例证的对照比较, 总结了简易英语趋势在现代商务交际中的体现。
商务英语和法律英语一样, 通常被认为是充斥着技术性术语和诘屈聱牙语句的典型书面语。不可否认, 很长时间以来, 商务文书给人的印象确实如此。然而随着时代的发展, 这种情况已得到极大的改观, 商务交际用语渐趋简明易懂。使用简洁通俗的语言已成为现代商务英语的突出特点。我们可以比较一下下面的两句商务信函中的用语:
1.We beg respectfully to state that we are in receipt ofyour L/C in the amount of USD××× for which we thankyou.2.We inform you that we have received your L/C forUSD×××.可以看出, 这两句表达的意思完全相同, 但是第一句使用了 beg respectfully to state, in receipt of, inthe amount of, 以及包括定语从句 for which we thank you等表达极为繁杂的用语, 而第二句用语简洁明快, 但是它所包含的信息量较第一句而言没有丝毫的减少。现代商务英语正是提倡使用简单词语(plain words), 而不用复杂的语句(complicated words), 尤其是那些繁复老套的用语, 即我们所说的陈词滥调(cliché)。现代商务英语的这一显著特点, 其实与这些年来在英美等国出现的英语简化趋势, 尤其是在美国大张旗鼓推行的简易英语运动(Plain English Movement)有直接的联系。这一运动要求革除商业契约上的繁文缛节, 简化法律用语, 从而起到方便民众, 减 少因繁复用语而引起不必要争端的作用。1978 年 3 月 24 日, 当时的美国总统卡特更是签署了第 12044 号行政命令, 要求联邦政府各部切实保证颁布的每项法令必须以简单易懂的英语撰写, 以便须依照有关法令办事的人都能看懂。这一法令理所当然受到普通老百姓的欢迎, 而简易英语运动在这一法令的推动之下也得到了更为蓬勃的开展[1]。
一、什么是“ 简易英语”
所谓简易英语(Plain English), 美国学者考特兰•博维(Courtland Bovèe)和约翰•席尔(John Thill)认为简易英语是用简易的文字和结构写成的语句, 读者都能看懂, 很接近于我们的口语
[2]。可见, “ 简易英语” 是指书面表达中使用清晰正确的英语简明扼要而有效地传递信息。“ 简易英语” 并不幼稚, 也并非过分简单化的英语。“ 简易英语” 重视信息的传递。它并不堆积词藻, 而且不会不必要地使用行话、术语等难懂的表达。换句话说,“ 简易英语”彻底抛弃了繁文赘语和让人无所适从的表达。用“ 简易英语” 书写的文件是为了让人们读懂, 因此所用的词语都是读者能够理解的。只要读者能够理解, “ 简易英语” 用到技术性较强的专业术语也并非不可。比如,一篇医学学报上的论文面向的是医学专家, 使用专业术语是可以的, 因为这些读者能够理解。只要表达恰当, 这篇论文的语言仍然可被称为“ 简易英语”。当然, 如果这篇文章是出现在面向公众的通俗杂志上, 那么再包含很多专业术语就很可能出现普通读者无法理解的状况。这个时候, 只有使用普通大众能够理解的字眼那它才是“ 简易英语”。我们应该看到非常复杂的概念也是可以用“ 简易英语” 加以解释的。许多法律文书, 比如合同和法令, 用“ 简易英语” 改写后仍然能做到表达精确无误。
二、“ 简易英语” 所遵循的原则
“ 简易英语” 最重要的原则就是读者为先。即为读者着想, 考虑读者的需求。要“ 简易” , 就得好好考虑如下的问题:读者需要知道些什么? 他们对这个问题的理解程度如何? 怎样才能更好地把意思组织起来以便读者更好地理解? 要想有效传递你的信息, 首要的是要清楚什么样的人会阅读你写的东西。具体来讲, “ 简易英语” 遵循如下的原则:
(一)写作前做好规划起草文书之前, 首先得明确自己的写作目的。读者是谁? 他们对于所涉及的话题是非常了解, 了解一点还是一无所知? 他们想知道些什么? 找到这些问题的答案, 做到心中有数。一旦知道了读者是谁, 就应该尽可能从他们的角度来看问题, 来表达
问题, 而不要从自己或是公司的角度出发。表达时要直截了当, 就像是在和读者当面交谈一样。多用“ we” 和“ you” , 这要比用“ the department/ bank/council” 和“ the client/ customer/ ratepayer”平易近人得多。
(二)使用读者能懂的词如果面向普通读者群, 简易英语中不会使用艰深难懂的字眼, 不会使用技术性强的专业术语, 因为这样读者很有可能理解不了。如果确实有必要让读者了解某个术语, 那是一定会加以解释的。简易英语中不会出现“ heretofore” , “ herein” 和“ aforementioned” 等文绉绉的字眼。简易英语多使用明白晓畅的日常表达, 它更易理解,也更平易近人。当然, 简易英语并非简单地将难懂的单词替换为好懂的字眼, 但是如果你用与人直接交谈的方式来写作就已经是一个很好的开端了。例如, 将 I refer toyour letter of 7 May.改写为 Thank you for your letter of 7May.这便是 Plain English。再如, prior to and following 换用 before and after, 这也是简易英语的体现。
(三)多用短句和简短的段落简易英语多用短句, 一句话中通常只包含一至两个意思, 如果需要解释一个术语或是阐述某个观点, 通常会另起一句单独解释。
但是, 简易英语不会单纯为了达到简洁的目的而牺牲文字的清楚性。短句并不一定就能将意思表达清楚。有时为了讲清楚某个意思你必须得用更多的词语。某些规则讲一句话只能包含多少字, 我们不能机械地盲从如此的规则。我们首要的指导原则还是要将意思表达清楚。其次, 在简易英语中, 通常是把思想用简短的段落组织起来, 而且每一段都有一个中心思想。这样的文章比长篇大论易懂得多。(四)多用主动语态, 少用被动语态在以前, 人们草拟各种文书时总是被动语态用得多。例如: Applications will be processed within two weeks.在这句话中, 我们并不清楚动作由谁发出。此外, 读者对于“ processed” 一词的含义也有可能不太明白。现在随着简易英语运动的进行, 同样的一句就会换用主动语态, 从而意思表达就直接得多:We will reply to your application withintwo weeks.这样读者就清楚了动作由谁发出, 会得到什么:两星期后得到答复。(五)少用大写字母大写字母不能滥用而且使用大写字母会使你的文字少很多亲切感。过去在有些商务文书中总是存在过度使用大写字母的趋势。例如, 在一些政府文件或公告中会有这样的文字:When the Department issued its Annual Report,the Minister tabled it in the Federal Parliament.考虑到公众的接受程度, 现在符合潮流的写法是去除那些不必要的大写字母, 像这样:When the department issued its annualreport, the minister tabled it in the federal parliament[3].这样公众更能接受, 因为它不再那么高高在上、面目可憎。
(六)语义不能模棱两可写作时要注意不能写出有歧义的句子, 这样会妨碍读者的理解, 这也是简易英语重要的一条原则。伦敦地铁里曾经有这样一个告示: Dogs must be carried at all times.给人的感觉是每个乘地铁的人都必须牵条狗。但它的本意是说如果乘客带狗的话必须随时牵着不能放手[4]。虽然用词简单, 但整句话令人费解, 已经不是 Plain English 了。当然, 简易英语并不仅仅是遣词造句的问题。文本的设计同样重要。如果文本的布局很凌乱, 字体很小, 或者文字的颜色不醒目, 那么即使内容很清楚读者还是有可能在理解时碰到困难。所以这些问题在所谓的实用英语写作(practical writing)中都应该仔细考虑。
三、“ 简易英语” 在现代商务英语中的体现简易英语在现代生活中是无处不在的。很多人都听说过有用简易英语拟就的保单和政府报告, 但简易英语并不仅仅出现在官方文书中, 任何组织或机构为了和公众以及它们的内部员工沟通, 都需要用到简易英语。简易英语的使用随着简易英语运动的蓬勃开展以及政府的提倡, 已经渗透进商务交际(Business Communication)的方方面面, 大到法律文契、保单、标书、年报、政府部门和银行等其它组织的往来信函, 小到各类帐单、通知、航班及公共交通时刻表等, 都出现了简易英语的身影。简易英语在现代商务英语中有如下体现, 我们用实例详细加以说明:
(一)现代商务英语, 尤其是商务信函中, 通常会略去不必要的冗言赘语。商务业务中讲求的是时间和效率, 正所谓 Time is money, 因此简单地表达内容和适度地把握分寸就非常重要。请看以下例句:We are compelled to ex-press our surprise and disappointment at finding the goodscontained in your last shipment not up to the agreed stan-dards.在此句中, 划线的部分其实都大可不必, 若改写为:We are surprised that your last delivery does not match upwith the standards.则要简洁许多。此外, 为了达到简洁的目的, 除了表示强调的重复, 商务信函中还会避免使用反复累赘的用语, 试比较(括号外为简明用语, 括号内为累赘用语): annually(for the period of a year), during 2002(during the year of 2002), separately(under separate cover),for $ 200(for the price of $ 200)。很显然, 括号内的用语与当今英语简易化的趋势和商务英语精干简练的表达风格不相适应。当然, 以下的表达尤其应当避免使用: adequateenough, grateful thanks, and moreover, combined together,past history, filled to the top, true facts, final completion, usu-al customs 等等。(二)现代商务英语和传统的商务英语不同, 为了满足时代的需要, 满足现代商务活动高 效率和低消耗的需要,它已开始采用近似于口语化的语言。这是现代商务英语中极其值得重视的一点, 它与上文提到的“ 简易英语” 的第二条原则是相吻合的。具体来讲, 就是现代商务英语,尤其是商务书信往来中, 人们趋向于使用短小精悍、更为人熟悉和口语化的用语及表达方式。经过笔者的总结, 有以下几点(例子中括号外为现在常用的简明用语, 括号内为以往的用语):
1.使用短小精悍的单词, 避免使用较长而又过于书面化的单词。有人认为不写一些罕见的词便不足以表达写作者的水平, 因此明明可以用 prefer, consider 或 decide来表达, 却用 to express a preference for, to give considera-tion to 或 to arrive at a decision 来代替。这是一种错误的想法,不应提倡,我们写的每一封信都有它的一定目的,如果我们的书信和文件要使阅读者看了两三遍以后才能明白, 那么应该说这份文书的质量就有问题。我们应该考虑读者的文化水平和阅历知识,所用词语应控制在读者的词汇量范围内, 例如: fire(conflagration), penalty(disincen-tive), alike(homologous), change(metamorphosis), through-out(pervasively), widespread(ubiquitous), quick(expedi-tious), first(foremost), sweat(perspiration), after(subse-quent), large(substantial), issue(promulgate), house(domi-cile), use(utilize), show(disclose)。
2.商务英语中术语的使用是必不可少的, 但是在现代商务英语中, 我们应不再使用技术性过强的词汇和一些过去常用的外来语, 以达到简明易懂的目的, 例如: dan-ger(peril), arrangement(format), develop(generate), daily(per diem), passage in and out(ingress and egress), well ac-quainted(au fait), among other things(inter alia), the presentposition(status quo)[5], in good faith(bona fide)。
3.使用简单的趋于口语化的表达方式, 避免使用复杂的商务固定用语:We can deliver(We are in a position todeliver), If you decide to„(If you come to a decision), dur-ing(in the course of), concerning(on the question of), before(prior to), if(in the event of), according to(as per), We en-close(Enclosed please find), of today(of even date), by(per), Please tell us(Please be good enough to advise us),you(your good selves), your letter(your favor), separately(under separate cover), We received your letter(We ac-knowledge receipt of your letter)[6], Thank you for your letter(We acknowledge with thanks for your letter)[6], We write toinform you(We beg to inform you), a long time(a long peri-od of time), now(at the present time), because(due to thefact that), about(with regard to), even though(in spite of thefact that), as you requested(in accordance with your re-quest), soon(in the near future), allow/enable(afford an op-portunity), please note(attention is required), normally/e-qually(other things being equal)。
四、结语我们研究简易英语及其在现代商务英语中的体现,对研究商务英语本身有直接的现实意义, 而且了解简易英语这种趋势对于转变商务英语写作观念 也有很大的促进作
用。同时, 简易英语运动以及商务英语的简洁性特色符合时代发展的潮流, 体现出了英语与时俱进不断发展的特点, 英国论文研究这个语言现象对于研究英语的发展也具有重要的意义。
参考文献:
[ 1]邬孝煜.研究简易英语运动, 探讨商务英语教学[ J ].国际商务研究, 1999,(3): 56-59.[ 2] B ovèe, C our t l and, and John V.Thi l l.B us i nes s C om m-uni cat i on Today.[M ].N ew J er s ey: Pr ent i ce-H al l ,1999: 15-16.[ 3]Q ui bl e, Zane K., M ar gar et H.Johnson & D enni s L.M ot t.B us i nes s C om m uni cat i on Pr i nci pl es and Appl i cat i ons [M ].N ew Jer s ey: Pr ent i ce-H al l , 1995:325.[ 4]G uf f ey, El l en M.B us i nes s Engl i sh, [M ].W i nf i el d:Sout h-W es t er n C ol l ege Pub, 2007: 268.[ 5]陆墨珠.国际商务函电[M ].北京: 中国对外经济贸易出版社, 2000: 141.[ 6] 胡敏, 陈彩霞译.涉外秘书全书[M ].北京: 中信出版社,1998: 238.
第二篇：商务英语信函类型
12种功能性商务英语信函范文
商务英语信函范文--介绍信 商务英语信函范文--约定 商务英语信函范文--通知与确认 商务英语信函范文--告示 商务英语信函范文--咨询 商务英语信函范文--提示 商务英语信函范文--道歉与解释 商务英语信函范文--感谢信 商务英语信函范文--祝贺信 商务英语信函范文--邀请与答复 商务英语信函范文--宣布访问 商务英语信函范文--活动安排
商务英语信函范文--介绍信
实例之一： Dear Mr./ Ms., This is to introduce Mr.Frank Jones, our new marketing specialist who will be in London from April 5 to mid April on business.We shall appreciate any help you can give Mr.Jones and will always be happy to reciprocate.Yours faithfully 尊敬的先生/小姐，现向您推荐我们的市场专家弗兰克·琼斯先生。他将因公务在四月15日到四月中旬期间停留伦敦。
我们将非常感谢您向琼斯先生提供的任何帮助，并非常高兴施以回报。您诚挚的 实例之二：
Dear Mr./ Ms，We are pleased to introduce Mr.Wang You, our import manager of Textiles Department.Mr.Wang is spending three weeks in your city to develop our business with chief manufactures and to make purchases of decorative fabrics for the coming season.We shall be most grateful if you will introduce him to reliable manufacturers and give him any help or advice he may need.Yours faithfully 尊敬的先生/小姐，我们非常高兴向您介绍我们纺织部的进口经理王有先生。王先生将在你市度过三周，他要与主要的生产厂家拓展商务并为下一季度采购装饰织品。
如能介绍他给可靠的生产厂家，向他提供所需的任何帮助或建议，我们将不胜感谢。您诚挚的
商务英语信函范文--约定
实例之一： Dear Mr./Ms, Mr.John Green, our General Manager, will be in Paris from June 2 to 7 and would like to come and see you, say, on June 3 at 2.00 p.m.about the opening of a sample room there.Please let us know if the time is convenient for you.If not, what time you would suggest.Yours faithfully, 尊敬的先生/小姐
我们的总经理约翰格林将于六月2日到7日在巴黎，有关在那开样品房的事宜，他会于 六月3日下午2：00点拜访您。
请告知这个时间对您是否方便。如不方便，请建议具体时间。您诚挚的
< 以下为回信范文 > Dear Mr./ Ms, Thank you for your letter informing us of Mr.Green’s visit during June 2-7.Unfortunately, Mr.Edwards, our manager, is now in Cairo and will not be back until the second half of June.He would, however, be pleased to see Mr.Green any time after his return.We look forward to hearing from you.Yours faithfully, 尊敬的先生/小姐
谢谢来函告知我方六月2-7日格林先生的来访。不巧，我们的总经理艾得华先生现正在巴黎，到六月中旬才能回来。但他回来后愿意在任何时间会见格林先生。希望收到您的来信。您诚挚的 实例之二： Dear Mr/Ms, I represent the W/P Electronics Company in Dallas, and will be in Kunming from next Monday to Friday,(October 5-9).I should like to call on you to discuss our new monitor.Would 0930 hours on Tuesday, October 6 be convenient? I shall be in Beijing, at the Great Wall Hotel, from Tuesday, September 29, until Sunday, October 4, where a message will reach me.If the day is not convenient, will you please suggest another.Yours faithfully 尊敬的先生/小姐
我是达拉斯W/P电子公司的代表，将于下周一到周五（10月5-9日）住留昆明。我乐于请您商讨我们新的显示器。星期二即10月6日上午09：30是否方便？
从周二，即9月29日，我将住在北京的长城宾馆，直到周六，即10月4日，在那会有通知给我。如商讨日期不方便，请另外建议。< 以下为回信范文 > Dear Mr/Ms, Thank you for your letter of September 26.We shall be very pleased to see you and discuss your new monitor, but October 6 is not suitable.We will be happy to meet with you at 9:30 a.m.on Wednesday, October 7, if the time is convenient for you.We look forward to meeting you.Yours faithfully 尊敬的先生/小姐
我们将很高兴与您会面并与您商谈新的显示器，但10月6日不太合适。如方便的话，我们愿在10月7日与您会面。期待与您见面。您诚挚的 实例之三： Dear Mr./ Ms, I am at present in Hamburg visiting the harbour with a view to making known our new type of container for use in Europe.I shall be in Antwerp on Wednesday, 4th June, and should like to call on you at 2.00
p.m.on that day.If I do not hear from you to the contrary, I shall assume that it will be convenient for me to call at that time.Yours faithfully 尊敬的先生/小姐
我现正在汉堡参观港口，以让欧洲了解并使用我们的新型集装箱。星期三即六月4日，我将到安特卫普，我会于当天下午2：00打电话给你。对此约定如不来信，我将认为于这个时间打电话是方便的。您诚挚的 实例之四: Dear Mr./ Ms, Mr.Jack Baron, our personnel director, has asked me to acknowledge your application for the post of accountant and to ask you to come to see him on Friday afternoon, 5th July, at half past two.I will appreciate your letting me know whether you will be able to come.Yours faithfully 尊敬的先生/小姐
杰克巴伦先生，我们的人事主任，让我向你申请会计职位表示感谢，并请你于7月5日星期五的下午两点半来见他。是否能来，请告知，多谢。您诚挚的
< 以下为回信范文 > Dear Mr./ Ms, Thank you for your letter of yesterday inviting me to come for an interview on Friday afternoon, 5th July, at 2:30.I shall be happy to be there as requested and will bring my diploma and other papers with me.Yours faithfully 尊敬的先生/小姐
谢谢昨日来信通知我面试，我将于要求的7月5日，周五下午两点半到达，并带去我的证书及其它书面材料。你诚挚的
商务英语信函范文--通知与确认
实例之一： 通知对方接到来信Acknowledging receipt of letters 1.Dear Mr./ Ms, hank you for your letter No.A-3 of 6th May, offering us 6 UI-4 Viewdatas.We have passed it on to our Technical Department for their consideration.We shall reply as soon as possible.Yours faithfully 尊敬的先生/小姐
谢谢您五月六日标号为A-3的来信，该信向我们提供6 UI-4 图像数据。我们已把该信转给了技术部，备他们考虑。我们将尽快回信 你诚挚的 2.Dear Mr/Ms, We have today received with thanks information concerning transactions on the New York Wheat Exchange which will be made full use of by our research department.We look forward to further cooperation with you.Yours faithfully 尊敬的先生/小姐
我们今天收到了有关纽约小麦交易所的业务信息，非常感谢，我们的研究部门将充分利用这些信息。期待与你进一步合作。你诚挚的
实例之二： 确认达成的协议 Confirming agreements reached 3.Dear Mr./ Ms, Last Friday, when we were discussing the problems of defective containers.You suggested that I simply mail you a report each month on the number of return by customers rather than send the defective containers to you.I plan to put this into effect at once.But, I first want to make sure that I understand you correctly.If I don’t hear from you within the coming week, I’ll assume that you approve.Yours faithfully 尊敬的先生/小姐
上周五，我们讨论了次品集装箱的问题，你建议我只需把顾客每月退回的次品集装箱的数量写个报告给你，而不是直接退集装箱。
我计划立即付诸现实。但我想确认我理解正确，到下周为止，如我不能收到你的来信，我即认为 你没有异议。你诚挚的 4.Dear Mr/Ms, We write to confirm our agreement reached during our conversation on 9th June about special discounts on M-S Acoustical Partitions as described on page 8 of our catalogue.These prices will prevail through 30 June.Partition dimension Regular Price Each Special price Each(12 or more)4X4’ US$ 112.75FOB Bern US$98.20 FOB Bern 4x5’ US$132 115.50 5x5’ US$152.75 129.85 We will be happy to receive your order Yours sincerely 尊敬的先生/小姐
我们写信想确认六月九日谈话中就M-S声音隔板特别折扣达成的协议。这些隔板在我们目录泊第八页有描述。下列价格六月三十日前有效： 声音隔板规格 每只常规价 每只特别价（12及以上）4X4’ US$ 112.75FOB 波恩 US$98.20 FOB 波恩 4x5’ 132 115.50 5x5’ 152.75 129.85 我们将很荣幸收到你的定单 你诚挚的 5.Dear Mr/Ms, As our telephone negotiation this morning was very brief and proceeded so smoothly, I thought it might be advisable to summarize the agreement: I offered US$56/kg CIF EMP You asked for US$60 I countered US$58/kg You accepted the figure I look forward to signing the contract when we meet next week.Yours faithfully 尊敬的先生/小姐
今天上午我们的电话协商简短而融洽，我想简单总结一下协议：
我报价为：US$56/kg CIF EMP，你还价为US$60，我让价为US$58/kg 你同意这个价格。下周见面时我期待能签定合同。
商务英语信函范文--告示
实例之一： 开业 Opening of new business Dear Mr./ Ms, We have opened at the above address a sales office for our products here in New York.We employ a staff of consultants and a well-trained service department which makes routine checks on all equipment purchased from us.We would be pleased if you would take full advantage of our services and favourable shopping conditions.We fully guarantee the quality of our products.Yours faithfully 尊敬的先生/小姐，我们已在纽约上述地址为我们的产品开设了一家办事处。我们雇有一个谘询人员和一支受过良好训练的服务队伍，可以为从我处购买的设备进行日常检查。
如果你能充分利用我们的服务和良好的购物环境，我们会很高兴。我们全面保证产品的质量。你诚挚的
实例之二： 建立办事处 Establishment of new branch Dear Mr./ Ms, Owing to the large increase in the volume of our trade with this country we have decided to open a branch here, with Mr.Wang Lo as manager.The new branch will open on 1st March and from that date all orders and inquiries should be sent to Mr.Wang Lo at the above address, instead of to our London office.We take this opportunity to express our thanks for your cooperation in the past.We hope the new arrangements will lead to even better results.Yours faithfully 尊敬的先生/小姐，因在该国贸易额大量增加，我们决定在这里开设一家分支，由王洛先生任经理。新办事处将于三月一日开业，今后所有的订单和询价请按上述地址送到王洛先生那，而不是伦敦办公室。
我们籍此机会向您过会与我们的合作表示感谢，我们希望新的安排能产生好的结果。你诚挚的
实例之三： 歇业 Discontinuation of business Dear Mr/Ms, With the demolition of our premises at the above address under a redevelopment scheme, the part of our business carried on there will be discontinued after the end of October.On Monday, 1st October, we are holding a closing-out sale.Stock on hand will be cleared regardless of cost.There will be substantial reductions in all departments and in some cases, prices will be marked down by as much as one half.Stock to be cleared is unrivaled in both variety and quality.As the sale is likely to be well attended, we hope you make a point of visiting the store as early as possible during the opening days.Yours faithfully 尊敬的先生/小姐，随着在经营重组计划下而取消的上述经营场所，该处的业务将于十月底后停止。在十月一日，星期一，我们将组织一次清仓销售，现有库存不论成本都将清售。所有部门都将大幅消价，有的商品折价会达一半。
清仓商品无论种类还是质量都无可挑剔。因此次销售参加人员可能较多，我们希望您在清仓销售期间尽早来。你诚挚的
实例之四:更改名称和地址 Change of name and address Dear Mr./ Ms, At our company meeting on 4 September, it was decided that the name of our company would be changed to CNMIEC Lee Co.At the same time, it was decided to move the company from the above address to No3-6 Broadway Street.We will appreciate your informing the appropriate departments of these changes.Yours faithfully 尊敬的先生/小姐，在公司九月四日的会议上，我们公司的名称已决定改为CNMIEC李氏公司。同时公司由现在地址移到百老汇街3-6号。
如能把这些变化通知相关部门，我们将不胜感激。你诚挚的
实例之五： 新的任命 New appointment Dear Mr./ Ms, We wish to notify you that Mr.Robert Smart, who has been our representative in Southwest England for the past seven years has left our service and therefore no
longer has authority to take orders or collect accounts on our behalf.We have appointed Mr.Fred Peterson in his place.Mr.Peterson has for many years been on our sales force and is thoroughly familiar with the needs of customers in your area.We trust you will have good cooperation from him.Yours faithfully 尊敬的先生/小姐，我们在此通知您，过去七年在英格兰西南任我们代表的罗伯特斯马特先生已离开我们公司，他不再代表公司接受订单收款。
我们已任命弗莱德彼特森代替他的位置。彼特森先生已在我们的销售部门任职多年，完全熟悉你地区顾客的需要。我们相信您和他能有好的合作。您诚挚的
实例之六： 公司的建立与重组
Establishment or reorganization of company Dear Mr./ Ms, We are pleased to announce that as of 1st June our firm will merge with D & W Co.of this town to form the new firm of CN/CW Co.The new firm will carry on business at 6 Rue de Toqueville, Tripoli, to which address please send all communications after 31st May.We appreciate the confidence you have placed in us in the past and look forward to continued dealings with you.Yours faithfully 尊敬的先生/小姐，我们高兴的宣布，由于六月一日我们公司将于该镇的D&W公司合并，成立新的CN/CM公司。新公司将在Tripoli的 Rue de Toqueville六号办公，五月三十一日后所有信息请寄新地址。
我们感谢您过去对我的信任并希望继续与您来往。您诚挚的
商务英语信函范文--咨询
实例之一： 询问信息 Dear Mr./ Ms, We are much concerned that your sales in recent months have fallen considerably.At first we thought this might be due to a slack market, but on looking into the matter more closely, we find that the general trend of trade during this period has been
upwards.It is possible that you are facing difficulties of which we are not aware.If so, we would like to know what we can do to help.We, therefore, look forward to receiving from you a detailed report on the situation and suggestions as to how we may help in restoring our sales to their former level.Yours faithfully 尊敬的先生/小姐，我们非常关心你方销售近几个月大幅度下降。开始我们以为是市场疲软，但仔细研究问题，我们发现过去这段时间贸易的总趋势是上升的。有可能你方面临我方还不知道的困难，如是这样，我方想知道是否能帮助什么。我们期望收到关于问题的详细报告，及建议我们怎样帮助才能把销售恢复到原来的水平。您诚挚的
商务英语信函范文--提示
实例之一：
Dear Mr./ Ms, On 14 November I submitted a bill for services rendered to your office at the Lille International Exposition.More than a month has now elapsed without payment or acknowledgment of my bill.Please check this oversight,and remit payment at your earliest convenience.I look forward to future services to your corporation.Thank you for your prompt attention to this matter.Yours faithfully 尊敬的先生/小姐，十一月十四日我向你办公室在Lille国际博览会上提供的服务提交了帐单。一个月过去了你既没有付款也没有认可帐单。请检查这一疏忽并在最方便的时候付款。期望以后还为你公司服务。
谢谢您能对此事尽快重视起来。你诚挚的商务英语信函范文--道歉与解释
实例之一： Dear Mr./ Ms，We are sorry we cannot send you immediately the catalogue and price list for which you asked in your letter of March 10.Supplies are expected from the printers in two weeks and as soon as we receive them, we will send you a copy.Yours faithfully 尊敬的先生/小姐，对三月十日来信所要目录和价格单，很抱歉不能马上寄去。印刷商两周后供货，一旦收到，我们将给您寄去一份。您诚挚的 实例之二： Dear Mr./ Ms, I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised.On referring to our earlier correspondence,I find that I had mistaken the date for completion.The fault is entirely mine and I deeply regret that it should have occurred.I realize the inconvenience our oversight must be causing you and will do everything possible to avoid any further delay.I have already given instructions for the work to have priority and the engineers working on the job to be placed on overtime.These arrangements should see the installation completed by next weekend.Yours faithfully 尊敬的先生/小姐，昨天收到你的来信，抱怨你新家的中央加热系统未按规定时间装好，对此我非常关心。参考较早的通信，我发现我搞错了完成日期。错误完全是我的，对此我非常抱歉。认识到我们的疏忽给你造成的不便，我们将竭尽全力避免再耽搁。我已指示这项工作优先做并让工程人员加班。这样安排会于下周完成安装。你诚挚的商务英语信函范文--感谢信
实例之一： Dear Mr./ Ms, Thank you for your letter of June 4, enclosing an account of the organization and work of your Chamber of Commerce and Industry.We are very grateful for such a detailed account of your activities.This information is certain to help increase our future cooperation.Yours faithfully
尊敬的先生/小姐，谢谢您六月四日的来信及随信附上的说明书，该说明书描述了你们工商总会的工作与组织结构。对给我们一个你们活动如此详细的描述，我们表示非常感谢。这一信息一定能帮助促进我们未来的合作。你诚挚的商务英语信函范文--祝贺信
实例之一：
Dear Mr./ Ms, On the occasion of the 35th anniversary of your National Day, please accept our heartiest congratulations.May the trade connections between our countries continue to develop with each passing day!Yours faithfully 尊敬的先生/小姐，值此国庆三十五周年之际，请接受我们最真诚的祝贺。愿我们两国之间的贸易联系持续发展。你诚挚的 实例之二： Dear Mr.Minister Allow me to convey my congratulations on your promotion to Minister of Trade.I am delighted that many years service you have given to your country should have been recognized and appreciated.We wish you success in your new post and look forward to closer cooperation with you in the development of trade between our two countries.Sincerely 尊敬的部长先生，请允许我向您升任贸易部长表示祝贺。多年来你对国家的贡献被认可，欣赏，我非常高兴。我们祝愿您在新的职位取得成功，期待我们两国在贸易发展上进一步合作。诚挚的
(以下为回信范文)Dear Mr./ Ms, Thank you for your letter conveying congratulations on my appointment.I wish also to thank you for the assistance you have given me in my work and look forward to better cooperation in the future.Sincerely 尊敬的先生/小姐，感谢你来信对我的任命表达的祝贺。我也感谢您对我的工作给予的支持，并期望未来能有更好的合作。诚挚的商务英语信函范文--邀请与答复
Dear Mr./ Ms, We should like to invite your Corporation to attend the 1997 International Fair which will be held from April 29 to May 4 at the above address.Full details on the Fair will be sent in a week.We look forward to hearing from you soon, and hope that you will be able to attend.Yours faithfully 尊敬的先生/小姐，在上述地址，我们想请贵公司参加于四月二十九日到五月四日举办的1997国际商品交易会，关于交易会的详情我们一周内将寄给你。希望不久能收到你的来信，并能来参加。您诚挚的
如果是肯定答复的话，可以参照下列写法： Dear Mr./ Ms, Thank you for your letter of March 20 inviting our corporation to participate in the 1997 International Fair.We are very pleased to accept and will plan to display our electrical appliances as we did in previous years.Mr.Li will be in your city from April 2 to 7 to make specific arrangements and would very much appreciate your assistance.Yours faithfully 尊敬的先生/小姐，感谢三月二十八日来信邀请我们公司参加1997国际商品交易会。我们乐于参加并计划展示我们前几年生产的电子设备。李先生将于四月二日至七日去你市做具体安排，非常感谢你的协助。你诚挚的
如果是否定答复的话，可以参照下列写法：
Dear Mr./ Ms, Thank you very much for your invitation to attend the 1997 International Fair.As we are going to open a repair shop in your city at that time, we are sorry that we shall not be able to come.We hope to see you on some future occasion.Yours faithfully 尊敬的先生/小姐，非常感谢您邀请我们参加1997国际商品交易会。由于我们将于同一时间到你市新开一家维修店，非常抱歉我们不能前去。希望以后在某些场合见到您。您诚挚的商务英语信函范文--宣布访问
实例之：
Dear Mr./ Ms, Mr.William Taylor, President of our Corporation and Mr.James Rogers, Marketing Manager, would like to visit Beijing to continue our discussions on a joint venture.They plan to leave in the second half of April and stay in China about a week.Please let us know if the planned visit is convenient for you and what itinerary you would suggest.If the time of their visit is agreeable, will you kindly request your Embassy here to issue the necessary visa? Yours faithfully 尊敬的先生/小姐，我们公司的总裁威廉·泰勒先生和营销部经理珍姆士·罗杰斯先生，想拜访北京继续商讨合资企业之事。他们计划四月下半月出发并在中国停留一周。请告知我方该访问计划对你方是否方便或您要建议什么行程计划。如对他们的访问时间无异议的话，可否要求使馆签发所需签证。您诚挚的商务英语信函范文--活动安排
Dear Mr./ Ms, We are very pleased to welcome President William Taylor and Manager James Rogers to Beijing and Shanghai in thesecond half of April for about a week.As requested, we propose the following itinerary for your consideration.Monday, April 18 4.00 p.m.Arrive in Beijing by Flt.xx, to be met at the airport by Mr.President of Asia Trading Co.4.15 Leave for Great Wall Hotel 7.30 Dinner given by President x Tuesday, April 19 9:30 a.m.Discussion at Asia Trading Co.Building 2:00 p.m.Group discussion 8:00 p.m.Cocktail reception given by the British Commercial Counselor in Beijing Wednesday, April 20 9:00 a.m.Discussion 12:00 noon Sign the Letter of Intent 1:30 p.m.Peking Duck Dinner 3:30 p.m.visit the Summer palace 6:00 Departure for Shanghai Would you please confirm by fax so that we can make arrangements accordingly.Yours faithfully 尊敬的先生/小姐，我们非常高兴威廉·泰勒总裁和珍姆斯·罗杰斯经理能于四月下半月到北京，上海访问一周，根据要求我们提出下列活动安排供参考： 星期一，四月十八日
下午4：00 乘航班XX到达北京，由亚洲贸易公司的总裁X先生 到机场迎接
4：15 乘车去长城宾馆 7：30 总裁X先生举行晚晏 上午 9:30 a.m.在亚洲贸易公司讨论 2:00 p.m.小组讨论
8:00 p.m.英国住北京商务领事举行鸡尾酒招待会 上午9：00 讨论 中午12：00 签订意向书 下午1：30 吃北京烤鸭
3：30 参观故宫 6：00 乘机去上海
请传真确认，以便我们做相应的安排。您诚挚的
第三篇：商务英语信函如何写？
商务英语信函如何写？
快来围观，看看商务英语信函怎么写，商务英语在商务谈判，商务信函中占有非常重要的地位，这关系着公司效益和个人利益，所以为了自己在职场发展更好，快来搞定商务英语吧！这篇商务信函希望能祝大家一臂之力！
A Specimen Letter
Dear Sir:
We are pleased to inform you that 50 cases of adjustable wrenches you shipped to Lagos on March 18th have arrived in perfect condition.This shows that you have made a great deal of improvement in packing.As for the pliers to be shipped to us, we would like you to have them packed in boxes of 2 dozens each, 100 boxes to a wooden case.We trust you will give special care to the packing in order to avoid damage in transit.Kindly let us know if you can meet our requirements.With our best regards.释文
先生：
你三月十八日发送的五十箱可调节扳手已完好无损地到达拉各斯，对此我们非常高兴。这表明贵方在包装方面有了很大的改进。
关于即将发给我们的钳子，我们希望每两打装一盒，一百盒装一木箱。我们相信你们会特别注意包装，以免运输途中受损。
是否可按我们的要求包装，请告知。
顺致问候。
长见识了吧!一个成功的商务英语信函甚至比面对面商务谈判还重要！商务英语包含的范围还很多，希望大家能接受挑战，一起来学习吧！
第四篇：12种商务英语信函
12种商务英语信函范文
第一种、介绍信 Letters of Introduction 实例之一：
Dear Mr./ Ms.，This is to introduce Mr.Frank Jones, our new marketing specialist who will be in London from April 5 to mid April on business.We shall appreciate any help you can give Mr.Jones and will always be happy to reciprocate.Yours faithfully
尊敬的先生/小姐，现向您推荐我们的市场专家弗兰克·琼斯先生。他将因公务在四月15日到四月中旬期间停留伦敦。
我们将非常感谢您向琼斯先生提供的任何帮助，并非常高兴施以回报。
您诚挚的实例之二：
Dear Mr./ Ms，We are pleased to introduce Mr.Wang You, our import manager of Textiles Department.Mr.Wang is spending three weeks in your city to develop our business with chief manufactures and to make purchases of decorative fabrics for the coming
season.We shall be most grateful if you will introduce him to reliable manufacturers and give him any help or advice he may need.Yours faithfully
尊敬的先生/小姐，我们非常高兴向您介绍我们纺织部的进口经理王有先生。王先生将在你市度过三周，他要与主要的生产厂家拓展商务并为下一季度采购装饰织品。
如能介绍他给可靠的生产厂家，向他提供所需的任何帮助或建议，我们将不胜感谢。
您诚挚的
第二种、约定 Appointments 实例之一：
Dear Mr./Ms，Mr.John Green, our General Manager, will be in Paris from June 2 to 7 and would like to come and see you, say, on June 3 at 2.00 p.m.about the opening of a sample room there.Please let us know if the time is convenient for you.If not, what time you would suggest.Yours faithfully, 尊敬的先生/小姐
我们的总经理约翰格林将于六月2日到7日在巴黎，有关在那开样品房的事宜，他会于 六月3日下午2：00点拜访您。
请告知这个时间对您是否方便。如不方便，请建议具体时间。
您诚挚的
< 以下为回信范文 > Dear Mr./ Ms，Thank you for your letter informing us of Mr.Green’s visit during June 2-7.Unfortunately, Mr.Edwards, our manager, is now in Pairo and will not be back until the second half of June.He would, however, be pleased to see Mr.Green any time after his return.We look forward to hearing from you.Yours faithfully, 尊敬的先生/小姐
谢谢来函告知我方六月2-7日格林先生的来访。不巧，我们的总经理艾得华先生现正在巴黎，到六月中旬才能回来。但他回来后愿意在任何时间会见格林先生。
希望收到您的来信。
您诚挚的实例之二：
Dear Mr/Ms，I represent the W/P Electronics Company in Dallas, and will be in Kunming from next Monday to Friday,(October 5-9).I should like to call on you to discuss our new monitor.Would 0930 hours on Tuesday, October 6 be convenient?
I shall be in Beijing, at the Great Wall Hotel, from Tuesday, September 29, until Sunday, October 4, where a message will reach me.If the day is not convenient, will you please suggest another.Yours faithfully 尊敬的先生/小姐
我是达拉斯W/P电子公司的代表，将于下周一到周五（10月5-9日）住留昆明。我乐于请您商讨我们新的显示器。星期二即10月6日上午09：30是否方便？
从周二，即9月29日，我将住在北京的长城宾馆，直到周六，即10月4日，在那会有通知给我。如商讨日期不方便，请另外建议。
< 以下为回信范文 > Dear Mr/Ms，Thank you for your letter of September 26.We shall be very pleased to see you and discuss your new monitor, but October 6 is not suitable.We will be happy to meet with you at 9:30 a.m.on Wednesday, October 7, if the time is convenient for you.We look forward to meeting you.Yours faithfully
尊敬的先生/小姐
我们将很高兴与您会面并与您商谈新的显示器，但10月6日不太合适。如方便的话，我们愿在10月7日与您会面。
期待与您见面。
您诚挚的 实例之三：
Dear Mr./ Ms，I am at present in Hamburg visiting the harbour with a view to making known our new type of container for use in Europe.I shall be in Antwerp on Wednesday, 4th June, and should like to call on you at 2.00 p.m.on that day.If I do not hear from you to the contrary, I shall assume that it will be convenient for me to call at that time.Yours faithfully
尊敬的先生/小姐
我现正在汉堡参观港口，以让欧洲了解并使用我们的新型集装箱。
星期三即六月4日，我将到安特卫普，我会于当天下午2：00打电话给你。
对此约定如不来信，我将认为于这个时间打电话是方便的。
您诚挚的实例之四:
Dear Mr./ Ms，Mr.Jack Baron, our personnel director, has asked me to acknowledge your application for the post of accountant and to ask you to come to see him on Friday afternoon, 5th July, at half past two.I will appreciate your letting me know whether you will be able to come.Yours faithfully 尊敬的先生/小姐
杰克巴伦先生，我们的人事主任，让我向你申请会计职位表示感谢，并请你于7月5日星期五的下午两点半来见他。
是否能来，请告知，多谢。
您诚挚的
< 以下为回信范文 > Dear Mr./ Ms，Thank you for your letter of yesterday inviting me to come for an interview on Friday afternoon, 5th July, at 2:30.I shall be happy to be there as requested and will bring my diploma and other papers with me.Yours faithfully
尊敬的先生/小姐
谢谢昨日来信通知我面试，我将于要求的7月5日，周五下午两点半到达，并带去我的证书及其它书面材料。
你诚挚的
第三种、通知与确认Acknowledgments & Confirmations 实例之一： 通知对方接到来信Acknowledging receipt of letters
1.Dear Mr./ Ms，thank you for your letter No.A-3 of 6th May, offering us 6 UI-4 Viewdatas.We have passed it on to our Technical Department for their consideration.We shall reply as soon as possible.Yours faithfully
尊敬的先生/小姐
谢谢您五月六日标号为A-3的来信，该信向我们提供6 UI-4 图像数据。我们已把该信转给了技术部，备他们考虑。
我们将尽快回信
你诚挚的2.Dear Mr/Ms，We have today received with thanks information concerning transactions on the New York Wheat Exchange which will be made full use of by our research department.We look forward to further cooperation with you.Yours faithfully 尊敬的先生/小姐
我们今天收到了有关纽约小麦交易所的业务信息，非常感谢，我们的研究部门将充分利用这些信息。
期待与你进一步合作。
你诚挚的
实例之二： 确认达成的协议 Confirming agreements reached 3.Dear Mr./ Ms，Last Friday, when we were discussing the problems of defective containers.You suggested that I simply mail you a report each month on the number of return by customers rather than send the defective containers to you.I plan to put this into effect at once.But, I first want to make sure that I understand you correctly.If I don’t hear from you within the coming week, I’ll assume that you approve.Yours faithfully 尊敬的先生/小姐 上周五，我们讨论了次品集装箱的问题，你建议我只需把顾客每月退回的次品集装箱的数量写个报告给你，而不是直接退集装箱。
我计划立即付诸现实。但我想确认我理解正确，到下周为止，如我不能收到你的来信，我即认为 你没有异议。
你诚挚的
4.Dear Mr/Ms，We write to confirm our agreement reached during our conversation on 9th June about special discounts on M-S Acoustical Partitions as described on page 8 of our catalogue.These prices will prevail through 30 June.Partition dimension Regular Price Each Special price Each(12 or more)4X4’ US$ 112.75FOB Bern US$98.20 FOB Bern 4x5’ US$132 115.50
5x5’ US$152.75 129.85
We will be happy to receive your order Yours sincerely
尊敬的先生/小姐
我们写信想确认六月九日谈话中就M-S声音隔板特别折扣达成的协议。这些隔板在我们目录泊第八页有描述。下列价格六月三十日前有效：
声音隔板规格 每只常规价 每只特别价（12及以上）
4X4’ US$ 112.75FOB 波恩 US$98.20 FOB 波恩
4x5’ 132 115.50
5x5’ 152.75 129.85
我们将很荣幸收到你的定单
你诚挚的
5.Dear Mr/Ms，As our telephone negotiation this morning was very brief and proceeded so smoothly, I thought it might be advisable to summarize the agreement: I offered US$56/kg CIF EMP You asked for US$60 I countered US$58/kg You accepted the figure
I look forward to signing the contract when we meet next week.Yours faithfully 尊敬的先生/小姐
今天上午我们的电话协商简短而融洽，我想简单总结一下协议：
我报价为：US$56/kg CIF EMP，你还价为US$60，我让价为US$58/kg 你同意这个价格。下周见面时我期待能签定合同。
你诚挚的 第四种、告示 Announcements 实例之一： 开业 Opening of new business Dear Mr./ Ms，We have opened at the above address a sales office for our products here in New York.We employ a staff of consultants and a well-trained service department which makes routine checks on all equipment purchased from us.We would be pleased if you would take full advantage of our services and favourable shopping conditions.We fully guarantee the quality of our products.Yours faithfully
尊敬的先生/小姐，我们已在纽约上述地址为我们的产品开设了一家办事处。我们雇有一个谘询人员和一支受过良好训练的服务队伍，可以为从我处购买的设备进行日常检查。
如果你能充分利用我们的服务和良好的购物环境，我们会很高兴。我们全面保证产品的质量。
你诚挚的
实例之二： 建立办事处 Establishment of new branch Dear Mr./ Ms，Owing to the large increase in the volume of our trade with this country we have decided to open a branch here, with Mr.Wang Lo as manager.The new branch will open on 1st March and from that date all orders and inquiries should be sent to Mr.Wang Lo at the above address, instead of to our London office.We take this opportunity to express our thanks for your cooperation in the past.We hope the new arrangements will lead to even better results.Yours faithfully 尊敬的先生/小姐，因在该国贸易额大量增加，我们决定在这里开设一家分支，由王洛先生任经理。新办事处将于三月一日开业，今后所有的订单和询价请按上述地址送到王洛先生那，而不是伦敦办公室。
我们籍此机会向您过会与我们的合作表示感谢，我们希望新的安排能产生好的结果。
你诚挚的
实例之三： 歇业 Discontinuation of business Dear Mr/Ms，With the demolition of our premises at the above address under a redevelopment scheme, the part of our business carried on there will be discontinued after the end of October.On Monday, 1st October, we are holding a closing-out sale.Stock on hand will be cleared regardless of cost.There will be substantial reductions in all departments and in some cases, prices will be marked down by as much as one half.Stock to be cleared is unrivaled in both variety and quality.As the sale is likely to be well attended, we hope you make a point of visiting the store as early as possible during the opening days.Yours faithfully
尊敬的先生/小姐，随着在经营重组计划下而取消的上述经营场所，该处的业务将于十月底后停止。在十月一日，星期一，我们将组织一次清仓销售，现有库存不论成本都将清售。所有部门都将大幅消价，有的商品折价会达一半。
清仓商品无论种类还是质量都无可挑剔。因此次销售参加人员可能较多，我们希望您在清仓销售期间尽早来。
你诚挚的
实例之四:更改名称和地址 Change of name and address
Dear Mr./ Ms，At our company meeting on 4 September, it was decided that the name of our company would be changed to CNMIEC Lee Co.At the same time, it was decided
to move the company from the above address to No3-6 Broadway Street.We will appreciate your informing the appropriate departments of these changes.Yours faithfully
尊敬的先生/小姐，在公司九月四日的会议上，我们公司的名称已决定改为CNMIEC李氏公司。同时公司由现在地址移到百老汇街3-6号。
如能把这些变化通知相关部门，我们将不胜感激。
你诚挚的
实例之五： 新的任命 New appointment Dear Mr./ Ms，We wish to notify you that Mr.Robert Smart, who has been our representative in Southwest England for the past seven years has left our service and therefore
no longer has authority to take orders or collect accounts on our behalf.We have appointed Mr.Fred Peterson in his place.Mr.Peterson has for many
years been on our sales force and is thoroughly familiar with the needs of
customers in your area.We trust you will have good cooperation from him.Yours faithfully
尊敬的先生/小姐，我们在此通知您，过去七年在英格兰西南任我们代表的罗伯特斯马特先生已离开我们公司，他不再代表公司接受订单收款。我们已任命弗莱德彼特森代替他的位置。彼特森先生已在我们的销售部门任职多年，完全熟悉你地区顾客的需要。我们相信您和他能有好的合作。
您诚挚的
实例之六： 公司的建立与重组
Establishment or reorganization of company Dear Mr./ Ms，We are pleased to announce that as of 1st June our firm will merge with D & W Co.of this town to form the new firm of CN/CW Co.The new firm will carry on
business at 6 Rue de Toqueville, Tripoli, to which address please send all
communications after 31st May.We appreciate the confidence you have placed in us in the past and look forward to continued dealings with you.Yours faithfully 尊敬的先生/小姐，我们高兴的宣布，由于六月一日我们公司将于该镇的D&W公司合并，成立新的CN/CM公司。新公司将在Tripoli的 Rue de Toqueville六号办公，五月三十一日后所有信息请寄新地址。
我们感谢您过去对我的信任并希望继续与您来往。
您诚挚的
第五种、谘询 Consultation 实例之一： 询问信息
Dear Mr./ Ms，We are much concerned that your sales in recent months have fallen considerably.At first we thought this might be due to a slack market, but on looking into the matter more closely, we find that the general trend of trade during this period has been upwards.It is possible that you are facing difficulties of which we are not aware.If so, we would like to know what we can do to help.We, therefore, look forward to
receiving
from you a detailed report on the situation and suggestions as to how we may
help in restoring our sales to their former level.Yours faithfully
尊敬的先生/小姐，我们非常关心你方销售近几个月大幅度下降。开始我们以为是市场疲软，但仔细研究问题，我们发现过去这段时间贸易的总趋势是上升的。有可能你方面临我方还不知道的困难，如是这样，我方想知道是否能帮助什么。我们期望收到关于问题的详细报告，及建议我们怎样帮助才能把销售恢复到原来的水平。
您诚挚的 第六种、道歉与解释Appology & Explanation 实例之一：
Dear Mr./ Ms，We are sorry we cannot send you immediately the catalogue and price list for
which you asked in your letter of March 10.Supplies are expected from the printers in two weeks and as soon as we receive them, we will send you a copy.Yours faithfully
尊敬的先生/小姐，对三月十日来信所要目录和价格单，很抱歉不能马上寄去。印刷商两周后供货，一旦收到，我们将给您寄去一份。
您诚挚的实例之二：
Dear Mr./ Ms，I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised.On referring to our earlier correspondence,I find that I had mistaken the date for completion.The fault is entirely mine and I deeply regret that it should have
occurred.I realize the inconvenience our oversight must be causing you and will do
everything possible to avoid any further delay.I have already given instructions for the
work to have priority and the engineers working on the job to be placed on overtime.These arrangements should see the installation completed by next weekend.Yours faithfully
尊敬的先生/小姐，昨天收到你的来信，抱怨你新家的中央加热系统未按规定时间装好，对此我非常关心。参考较早的通信，我发现我搞错了完成日期。错误完全是我的，对此我非常抱歉。
认识到我们的疏忽给你造成的不便，我们将竭尽全力避免再耽搁。我已指示这项工作优先做并让工程人员加班。这样安排会于下周完成安装。
你诚挚的
第七种、提示Attention 实例之一：
Dear Mr./ Ms，On 14 November I submitted a bill for services rendered to your office at the Lille International Exposition.More than a month has now elapsed without payment or acknowledgment of my bill.Please check this oversight,and remit payment at your earliest convenience.I look forward to future services to your corporation.Thank you for your prompt attention to this matter.Yours faithfully 尊敬的先生/小姐，十一月十四日我向你办公室在Lille国际博览会上提供的服务提交了帐单。一个月过去了你既没有付款也没有认可帐单。请检查这一疏忽并在最方便的时候付款。期望以后还为你公司服务。
谢谢您能对此事尽快重视起来。
你诚挚的
第七种、提示Attention 实例之一：
Dear Mr./ Ms，On 14 November I submitted a bill for services rendered to your office at the Lille International Exposition.More than a month has now elapsed without payment or acknowledgment of my bill.Please check this oversight,and remit payment at your earliest convenience.I look forward to future services to your corporation.Thank you for your prompt attention to this matter.Yours faithfully 尊敬的先生/小姐，十一月十四日我向你办公室在Lille国际博览会上提供的服务提交了帐单。一个月过去了你既没有付款也没有认可帐单。请检查这一疏忽并在最方便的时候付款。期望以后还为你公司服务。
谢谢您能对此事尽快重视起来。
你诚挚的
第八种、感谢信 Thank-You Letter 实例之一：
Dear Mr./ Ms，Thank you for your letter of June 4, enclosing an account of the organization and work of your Chamber of Commerce and Industry.We are very grateful for such a detailed account of your activities.This information is certain to help increase our future cooperation.Yours faithfully 尊敬的先生/小姐，谢谢您六月四日的来信及随信附上的说明书，该说明书描述了你们工商总会的工作与组织结构。对给我们一个你们活动如此详细的描述，我们表示非常感谢。这一信息一定能帮助促进我们未来的合作。
你诚挚的 第九种、祝贺信 Congratulation Letter 实例之一：
Dear Mr./ Ms，On the occasion of the 35th anniversary of your National Day, please accept our heartiest congratulations.May the trade connections between our countries continue to develop with each passing day!Yours faithfully
尊敬的先生/小姐，值此国庆三十五周年之际，请接受我们最真诚的祝贺。愿我们两国之间的贸易联系持续发展。
你诚挚的 实例之二：
Dear Mr.Minister
Allow me to convey my congratulations on your promotion to Minister of Trade.I am delighted that many years service you have given to your country should have been recognized and appreciated.We wish you success in your new post and look forward to closer cooperation with you in the development of trade between our two countries.Sincerely
尊敬的部长先生，请允许我向您升任贸易部长表示祝贺。多年来你对国家的贡献被认可，欣赏，我非常高兴。我们祝愿您在新的职位取得成功，期待我们两国在贸易发展上进一步合作。
诚挚的
(以下为回信范文)Dear Mr./ Ms，Thank you for your letter conveying congratulations on my appointment.I wish also to thank you for the assistance you have given me in my work and look forward to better cooperation in the future.Sincerely
尊敬的先生/小姐，感谢你来信对我的任命表达的祝贺。我也感谢您对我的工作给予的支持，并期望未来能有更好的合作。
诚挚的
第十种、邀请与答复Invitation and Reply 实例之一：
Dear Mr./ Ms, We should like to invite your Corporation to attend the 1997 International Fair which will be held from April 29 to May 4 at the above address.Full details on the Fair will be sent in a week.We look forward to hearing from you soon, and hope that you will be able to attend.Yours faithfully 尊敬的先生/小姐，在上述地址，我们想请贵公司参加于四月二十九日到五月四日举办的1997国际商品交易会，关于交易会的详情我们一周内将寄给你。希望不久能收到你的来信，并能来参加。
您诚挚的
如果是肯定答复的话，可以参照下列写法： Dear Mr./ Ms，Thank you for your letter of March 20 inviting our corporation to participate in the 1997 International Fair.We are very pleased to accept and will plan to display our electrical appliances as we did in previous years.Mr.Li will be in your city from April 2 to 7 to make specific arrangements and would very much appreciate your assistance.Yours faithfully
尊敬的先生/小姐，感谢三月二十八日来信邀请我们公司参加1997国际商品交易会。我们乐于参加并计划展示我们前几年生产的电子设备。李先生将于四月二日至七日去你市做具体安排，非常感谢你的协助。
你诚挚的
如果是否定答复的话，可以参照下列写法：
Dear Mr./ Ms，Thank you very much for your invitation to attend the 1997 International Fair.As we are going to open a repair shop in your city at that time, we are sorry that we shall not be able to come.We hope to see you on some future occasion.Yours faithfully 尊敬的先生/小姐，非常感谢您邀请我们参加1997国际商品交易会。由于我们将于同一时间到你市新开一家维修店，非常抱歉我们不能前去。
希望以后在某些场合见到您。
您诚挚的
第十一种、宣布访问Declaring A Visit 实例之一：
Dear Mr./ Ms, Mr.William Taylor, President of our Corporation and Mr.James Rogers, Marketing Manager, would like to visit Beijing to continue our discussions on a joint venture.They plan to leave in the second half of April and stay in China about a week.Please let us know if the planned visit is convenient for you and what itinerary you would suggest.If the time of their visit is agreeable, will you kindly request your Embassy here to issue the necessary visa? Yours faithfully
尊敬的先生/小姐，我们公司的总裁威廉·泰勒先生和营销部经理珍姆士·罗杰斯先生，想拜访北京继续商讨合资企业之事。他们计划四月下半月出发并在中国停留一周。请告知我方该访问计划对你方是否方便或您要建议什么行程计划。如对他们的访问时间无异议的话，可否要求使馆签发所需签证。
您诚挚的
第十二种、活动安排Activity Arrangement Dear Mr./ Ms，We are very pleased to welcome President William Taylor and Manager James Rogers to Beijing and Shanghai in thesecond half of April for about a week.As requested，we propose the following itinerary for your consideration.Monday, April 18
4.00 p.m.Arrive in Beijing by Flt.xx, to be met at the airport by Mr.President of Asia Trading Co.4.15 Leave for Great Wall Hotel 7.30 Dinner given by President x
Tuesday, April 19
9:30 a.m.Discussion at Asia Trading Co.Building
2:00 p.m.Group discussion
8:00 p.m.Cocktail reception given by the British Commercial Counselor in Beijing Wednesday, April 20
9:00 a.m.Discussion
12:00 noon Sign the Letter of Intent 1:30 p.m.Peking Duck Dinner 3:30 p.m.visit the Summer palace 6:00 Departure for Shanghai
Would you please confirm by fax so that we can make arrangements accordingly.Yours faithfully 尊敬的先生/小姐，我们非常高兴威廉·泰勒总裁和珍姆斯·罗杰斯经理能于四月下半月到北京，上海访问一周，根据要求我们提出下列活动安排供参考：
星期一，四月十八日
下午4：00 乘航班XX到达北京，由亚洲贸易公司的总裁X先生
到机场迎接
4：15 乘车去长城宾馆
7：30 总裁X先生举行晚晏
上午 9:30 a.m.在亚洲贸易公司讨论
2:00 p.m.小组讨论
8:00 p.m.英国住北京商务领事举行鸡尾酒招待会
上午9：00 讨论
中午12：00 签订意向书
下午1：30 吃北京烤鸭
3：30 参观故宫
6：00 乘机去上海
请传真确认，以便我们做相应的安排。
您诚挚的
第五篇：商务英语信函的写作原则
商务英语信函的写作原则
商务英语信函是一种常用的商务英语应用文，它是贸易双方相互了解、进行贸易往来的主要手段，在以书面形式沟通商务信息的同时，它也体现着一个公司或机构的商务形象。因此，商务英语信函的内容固然很重要，但表达方式也同样重要。商务英语信函的写作是有一定规范的，即应遵循一定的写作原则，从而使商务信函表意准确，语言流畅，更易于贸易双方的沟通与理解。
商务英语信函是商家开展对外业务活动的重要工具，其目的多是处理业务磋商的各种问题，或是与对方建立良好的关系。因此，在商务英语信函写作中，应遵循7 Cs原则，即礼貌(courtesy)、体谅(consideration)、完整(completeness)、清楚(clarity)、简洁(concise-ness)、具体(concreteness)和正确(correctness)。
1、礼貌原则。
礼貌是商务场上的重要法则，礼貌周到的信函可赢得对方好感。所以，在信函中宜多用 “please” , “I twill be highly appreciated that …” , “I t is our pleasure to…” , “We feel dread fully sorry that … ” , “We regret that … ”等礼貌用语。
业务往来难免有争端、摩擦,此时也需要礼貌来作为润滑剂，化解双方对峙的僵局。信函中在索赔、抱怨、拒绝接受时，措词要力求客气、心平气和、语气委婉；在回复对方信函时，无论对方态度如何，在坚持自己立场的同时，都要有礼貌地作答。
首先，要善于使用被动语句，因为被动语态能使你的请求显得更加温和。如 “You made a very careless mistake.” 若改成 “Avery careless mistake was made.” 会更好。
其次，要善于使用疑问句。向对方提出要求时，陈述句、祈使句与疑问句相比，疑问句较其他两类句式更婉转、更礼貌。请看下面三句话：Make payment by con firmed irrevocable L/ C.We request you to make payment by con firmed irrevocable L/ C.Could you make payment by con firmed irrveocable L/ C?第一句是祈使句，口气太强硬；第二句太直接，有下命令之嫌；第三句既表达了自己的意图，又表示了对对方的尊重，避免了过于直率和盛气凌人。此外，还要善于使用条件句，以使建议听起来更具有试探性，语气更委婉。
2、体谅原则。
不少人写作时习惯于从自己的角度出发思考问题。与其他写作不同，商务英语信函写作强调的是信息沟通的效果，不仅要关心内容的正确与完整，还必须重视对方的反应，只有站在对方的立场上思考和处理问题，才能获得满意的沟通效果。
首先，应注意强调对方利益。在商务英语写作中，对方获取信息的最根本目的是要了解他们将获得什么利益以及这些利益是否能满足他们的需要。如：We allow you 2 precent discount for cash payment.You can enjoy 2 percent discount when you pay in cash.第二句让对方对自己所得的利益一目了然，优于第一句。
其次，应突出积极因素，用肯定句代替否定句。积极因素较消极因素更能激发对方兴趣，获得对方认同。如 “We do not believe that you will have cause for dissatisfaction.” 改写成 “We feel surely that you will be entirely satisfied.” 会更好。
3、完整性原则。
在信函写作中，信息完整很关键。一些在日常行文中常用的如 “the above mentioned”, “the former”,“the latter”, “respectively” 之类的表达方式要尽量少用，尽可能提供完整的信息，让对方一目了然。
4、清楚原则。清楚是商务英语信函写作最重要的原则。一封含糊不清、辞不达意的书信会引起误会与歧义，甚至会造成贸易损失。清楚表达应注意选择准确、简炼的词以及正确的句子结构。
(1)尽量选择常用词。作为一种世界贸易语言，英语为一百多个非英语国家的商务人员在商务书信中使用，而这些商务人员并非个个精通英语。因此，在选词上应注意选择那些简单的、为人熟悉并且符合常规的表达方式，避免使用复杂、生僻和容易产生歧义的词。
(2)起修饰限定作用的词语应该紧跟被修饰的词，这样可以避免产生歧义。如“Those who work rapidly get ill in these conditions.” 由于 “rapidly” 一词的位置使这句话可能产生两种不同的理解(可以指“work”,也可以指 “conditions”)，如将其改为 “Those who work in these conditions get ill rapidly.” 句子的意思就非常清楚了。
(3)在一句话中，要避免重复使用一个有两种不同含意的词。例如: “We shall take a firm line with thefirm.” 此句中，第一个“firm” 的意思是 “strong”, 第二个 “firm” 的意思是 “corporatio n”.而如果将句子改为:“We shall take a strong line with the firm.” 这样整个句子的意思就更清楚了。
5、简洁原则。
有力、生动的措词是增强国际商务信函有效性的一大法宝。在具体运用过程中，可适当选用那些为人熟知的外贸缩略语。但缩略语的运用切忌过杂过乱，要尽可能使用那些通用的或本专业常用的缩略语，例如：L/ C(letter of credit 信用证),B/ L(bill of lading提单),C I F(cost ,insurance and freight 成本加保险加运费价格),EAT(estimated arrival time 预计到达时间),A/ S(at sight 即期),FYI(for you information 供你方参考),S/ C(sales contract 销售合同),D/ D(demand draft 票汇),T/ T(telegraphic trans fer 电汇),M/ T(mail draft 信汇),D/ P(documents against payment 付款交单)等。
此外，句子结构也应简洁,尽量用单词替换词组和从句，在保证意思完整的情况下，使行文更加简洁。如 “As what you have requested ,we are sending you our newest catalog.” 其从句 “What you have requsted” 可以用一个词 “requested” 来代替，这句话改成 “As requested ,we are sending you our newest catalog.” 则更简洁。
需要指出的是，在保证礼貌的前提下，还要避免使用那些仅起填充作用、可有可无的词组和表达法。如: “Please be advised that we have received y our in2v oice.” 若将该句中的 “Please be advised” 删除，不仅不会改变意思的完整性，反而使句子更简洁。
6、具体原则。
在商务信函中，要尽可能使所传递的信息具体、准确而形象。试比较:We have drawn on y ou as usual under y our L/ C.We have drawn on y ou our sight draft No.845 for theinv oice amount.US S | 560100 ,under y our L/ C No.246 of the China Bank.很显然，第二句包括了更具体、详细的信息，使人对写作者所要传递的信息一目了然；而第一句过于笼统，读后还要再经过仔细揣摩，才能明白其所包含的意思。
7、正确性原则。
正确性不但指语法、句法、标点和拼写正确无误，还指使用标准语言和商务专业术语进行恰当的陈述。商务信函中如果存在拼写错误、人称不一致、时态误用、标点符号不当等问题，会使其沟通效果大打折扣。此外，还应注意使用正式、规范的语言，例如省略语 “I’ ll”, “we’ re” 等，显得太过口语化，欠正式，商务信函中应改写成 “I shall”, “We are”;还有像“Looking forward to y our early reply.” 和 “Nice to recevied our enquiry.” 等，这样的句子在语法上也是不规范的，应该分别加上主语和谓语，以使句子结构完整。
商务英语中有一些特定的表达法，它们在普通英语中一般不出现或虽然也使用但含义不同。这也是商务英语的一个特征。比如短语 “on the terms andconditions” 中的 “terms” 和 “conditions” 都可以表示条件，在日常用法中，没有必要两词连用，但在商务信函中，为求精确、严谨，常成对使用。再如 “advise sb.of sth.”(通知某人某事)中的 “advise”，在日常用法中一般不作 “通知” 解，而表示 “劝告”、“建议” 等意思。这种作为商业术语与普通用语含义不同的词还有不少，如 “offer” 一般表示 “提供”、“提议” 等，在商务里可指 “发盘”、“报盘” ；同样在保险业务中，“policy” 指“保险单”，而不是 “政策”、“方针”，“average” 指 “海损”，而不是 “平均的”、“一般的” ；
“confirm” 的基本含义是 “确认”，用在信用证前面时，则表示 “保兑”，如confirmed letter of credit(保兑的信用证)。
商务英语信函的写作技巧
商务英语信函的写作中采用一些写作技巧，从而使商务信函表意准确，语言流畅，更易于贸易双方的沟通与理解。商务信函的写作比文学创作及其他类型的写作容易些，这是因为商务英语信函的写作有一定的框架规范，具体表现在内容结构与语言运用等方面。
1、要选用常用的四部式的正文结构。
通常，商务信函由四部分组成，即引言(introduction)、详情(details)、应答(response)和结束语(close)。
第一部分是引言。在此部分中，出于礼貌，常常通过告知事由或提及彼此以前的联系引出正文，而不是开门见山谈具体的事情，以免唐突与失礼。经常使用的开篇语有：We re fer to y our Order No.8 and regret to say that …Thank you for y our letter dated…Through the courtesy of our Commercial Counselor’ s Office in London ,we learned that you are interested in doing business with us.第二部分是详情。这部分具体说明事宜及具体要求。这部分是正文的核心。如涉及几件不同事项，应该按照主次顺序分几个段落进行说明，通常是一个段落说明一个事项；同时，在叙述同一事项时要注意条理与逻辑性。通常把涉及限制、付款、罚款、赔偿等不好的信息放在最后。
第三部分是应答。该部分是第二部分的延续，可以是要求对方确认、答复或寄来价目表，也可以告诉对方随函寄去的附件或表示欢迎对方询价或咨询。可根据具体情况来确定这一部分内容是否有存在的必要。
第四部分是结束语。通常是以一个相关的短句结束全文，是在完成以上三部分之后表示礼节性的一句客套语。需要注意的是，所有的结束语必须与正文的内容相吻合，否则就会显得牵强附会。如出口商给进口商的信中希望对方接受他们的报价，可以说: “Your favorable/ immediate reply will be highly appreciated.” 商务信函中常用的结束语有：We await y our favorable reply with great interest.I f y ou need any further in formation ,please let us kn ow.As the market is of keen competition ,we recommend our immediate acceptance.2、要善于使用商务信函中的习惯用法。
商务信函中的很多习惯用法，包括信函套语和不同于普通表达方法的表达法。商务信函长期以来形成了许多约定俗成的套语，如上面提到的用于信函开头部分和结束部分的常用套语。除此之外，还有很多，如报实盘的时候常这样表达：We offer you firm subject to y our reply by 5 p.m.our time ,Monday ,3rd.Oct.The offer is valid/ open until …The validity of the offer is from… to …当认为对方价格太高时通常的表达有：Y our price is found on the high side.Y our price is prohibitive.Y our price is excessive.即期信用证付款时可以这样表达：The terms of payment are by L/ C available by draft at sight.The terms of payment are L/ C payable against draftat sight.The terms of payment are by L/ C available by sight draft.类似习惯的表达方法还很多。在长期的国际商务交流中，形成了一系列言简意赅又很实用的固定句型和套语，这些已被商界广泛接受，我们只需平时多留意、多积累，就可以得心应手地撰写商务英语信函了。
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